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IT Service Desk Coordinator - St Neots or North Hykeham(Lincoln), Hybrid Salary £35,000-45,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great fit. You'll take the lead on one of our key customer-facing support functionsbringing structure, energy, and a drive for service excellence to everything you do. The location is our head office in St Neots, Cambridgeshire (PE19 6BN) ? ? How you'll support us ? You'll be the go-to person for all things related to the IT service desktaking the lead in handling enquiries, resolving issues, and keeping everything running smoothly. The focus is on building strong relationships and delivering a great customer experience through clear communication and a well-managed, responsive service desk. You'll also make sure the systems stay reliable, secure, and robust, supporting our teams day in and day out. ? Skills required for the role Essential: Contribute to the advancement of service management practices Responsible for IT asset management Responsible for supporting team performance in accordance with agreed-upon SLAs and KPIs Responsible for producing the system's management information. Day to day administration of the Service Desk (adhering to SLAs), monitoring incidents, requests, and problems; Facilitate resolution of complex support issues by using one's own expertise or coordinating the appropriate team/s or persons to be available to resolve; Compile service desk management information and report against SLAs, KPIs and trend analysis. Analyse management information to identify areas for improvement for the Service Desk team; Identify and support continuous service improvement initiatives Support in ensuring the Service Desk and its delivery is always aligned with best practise (ITIL4, ISO20000) Comply with Company policies and procedures, including the MMS. ? Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, you must be: ? A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Security Check (SC) levelsecurity clearance ? Who is MASS? ? MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so youre ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you! ? TPBN1_UKTJ

The Electrical Project Engineer is a key role within Malone Group, working within the Engineering Department to manage and deliver projects and manage key customers. The position requires a broad knowledge of, and experience in the range of technical roles and responsibilities carried out by this department. The individual will be involved in multifaceted projects involving change management, building compliance, electrical design, space management and advising on more efficient energy management. This role will be 80% office based as you support our Irish counterparts on their own projects. Reports to: EC&I Manager Key relationships: Managing Director (Ireland), Engineering Department, CAD Department Head of Engineering. Responsibilities of Electrical Project Engineer • Defining project scope, including budgets, to ensure projects are fully developed at concept stage Design and collaborate with other disciplines to create a construction set of documents and work with regional vendors and manufacturers to specify the appropriate Electrical equipment • Design of utility and building services systems, (MV & LV power distribution, lighting, life safety systems, security systems, etc) including surveys where required, to meet the operational requirements of our customer’s objectives, • Design & development of electrical schematics, process & instrumentation drawings, control loop drawings, assembly drawings and bill of materials, • Design of sustainable solutions incorporating renewable technologies where required, • Input and support the mechanical design development on projects including being lead at project meetings, • Review and approve equipment submittals for all electrical aspects of design, • Overview technical support for information requests prior to, and during construction phases, • Overseeing the installation of projects on Customer sites, to include all elements of Quality, Health and Safety and Technical compliance, • Working with commissioning teams to properly test and validate installation, operation, and performance of electrical systems, • Operating as an Ancillary Certifier for the purpose of BC(A)R and undertaking inspections prior to BC(A)R project certification, • Adherence and monitoring of project programmes to include regular progress tracking, • Point of contact with local utilities to understand and define site utility requirements, • Effective management of all financial and commercial aspects of site related contracts, including variation orders and related customer/sub-contractor negotiations. Ensure where required that all equipment and contracts are correctly specified and ordered for delivery at the required time, negotiating best cost and terms of payment for all purchased goods. Candidate Profile • Degree in Electrical Engineering with post qualification experience is essential., • Demonstrate leadership qualities to maintain relationships with internal and external customers., • Be a motivated, highly dependable individual with solid communication skills, attention to detail, and an ability to maintain high quality standards, • Demonstrate leadership and problem-solving skills, • Ability to mentor electrical project engineers as required, • Ability to quickly identify and remove roadblocks, • Proactively organises and plans ahead to ensure optimum resource allocation and project timelines are met, • Ability to manage new design concepts through exploration, development and into deployment/construction, • Ability to manage multiple projects of different scale and complexity at any one time, • An ability and willingness to think outside of the box to find creative and innovative solutions to reduce costs with no impact on quality, reliability or maintainability, • Enjoys solving problems, interacting with customers, suppliers and contractors and eager to maintain strong constructive relationships, • Familiar with and experience in using electronic document and drawing management systems., • Excellent understanding of the European Technical Codes, • Knowledge of building codes and regulations, • Working with multiple electrical software including- Autocad, Dialux, Amtech, REVIT, IES, etc, • Good working knowledge of BIM systems

We’re looking for a Head of Green Finance Delivery to join us on a 24 month fixed term contract to lead the delivery of our green finance ambitions, turning complex ideas, partnerships and investment models into real, investable outcomes that support nature recovery, climate resilience and long‑

This Local Authority needs an interim leader who can take control of a £150m+ programme, sharpen delivery, and modernise how the service operates. What you'll lead on: * The delivery of major strategic highways projects across a five‑year capital programme. They need someone who c

Build and lead Triple’s AI Delivery team: hire, develop, and manage a team of delivery professionals who ensure every AI agent deployment succeeds in production. A technical delivery leader who can own the end-to-end success of AI agent deployments at the largest banks and fintechs in Europe. Own

Head of Operational Delivery (Project Management Consultancy). This role is perfect for a Senior Project Manager, or Delivery Lead looking for their big step up into a "Head of" role. Take immediate ownership of delivering early-stage, high-profile remediation programmes, setting the gold standard f

The Head of Field Delivery will be based at the Aran Insulation Head office but will be mainly based in the field and will work normal site hours Monday to Friday 9am to 5pm, however on occasions it will be required to work outside these hours and away from the head office. The Head of Field Deliver

Head of Digital Delivery (SC Cleared). SC‑cleared Head of Digital Delivery. This is a senior leadership role, combining strategic ownership of a digital portfolio with hands‑on delivery oversight to ensure initiatives deliver measurable value and support wider organisational transformation.

A growing AI platform business is seeking a Head of Platform Delivery to shape and scale its delivery capability. Responsibilities include turning Statements of Work into delivery plans, coordinating Engineering and Product teams, and managing risks across client programmes. In this senior role, you

We're looking for an experienced Head of Delivery Management to lead and oversee delivery across a Service Group on a large, complex programme. Work with other Heads of Delivery Management to ensure effective cross‑functional delivery. Support professional development across delivery roles.

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

Ocorian Group is seeking a Head of Client Delivery in Greater London. This position offers an opportunity to drive innovation and improve client service delivery globally while ensuring compliance and operational discipline. The ideal candidate must demonstrate strong leadership, efficient process i

We are seeking an experienced and influential Head of Service Delivery to lead the operational performance, service delivery functions and strategic development of our FM service model. We are seeking an experienced senior leader to step into our Head of Service Delivery role, driving high‑quality

Sizewell C is recruiting a Head of Finance - Site Delivery to lead financial governance and strategic planning across a major energy project. The position offers a salary starting at £110,000, a substantial car allowance, a bonus structure, and hybrid working arrangements. Applications are invited

Head of Delivery | Head of Product Delivery. Join a team, as a Head of Delivery, that values pragmatism and outcomes over hierarchy, during a period of rapid international scaling. You are likely currently "under-leveraged" in a Head of Delivery role, moving faster than your environment allows, and

Exepay Ltd is seeking a Head of Project Delivery (Payments) based in Greater London. The position offers professional growth opportunities within a fast-growing startup environment. This role emphasizes end-to-end project ownership in payments, ensuring timely and high-quality delivery across cross-

Ideal candidates will have at least five years of people management experience, strong communication skills, and a deep understanding of software testing practices. Sony Interactive Entertainment is looking for a Quality Engineering Manager to lead and mentor a distributed team of quality engineers.

Harvey Nash is seeking a Head of Product Delivery in Greater London to lead strategic delivery across Product, Engineering, Design, Data, and AI. This high-impact role requires a driven leader with a strong background in product or engineering, emphasizing accountability for delivery and results in

Head of Service Delivery to define and lead the service vision and strategy. The role offers a competitive salary ranging from £62,400 to £93,600 and operates in a flexible hybrid environment requiring occasional office visits in London/Chalfont. This position involves overseeing service managemen

You’d be one of a small handful of critical leaders in the UK/Europe and so expected to be a true leader for that part of the business. Oversee the successful and repeatable delivery of Amber's technology integration and launch with major utility partners. This is a defining leadership opportunity

Xapien, a leader in AI-driven due diligence, seeks a Head of Engineering to lead and scale their engineering team in Greater London. The ideal candidate will bring over 5 years of cross-functional leadership experience, embracing collaboration and technical growth. This opportunity offers a dynamic

As Director, Head of Clinical Delivery and Monitoring Unit II, you will oversee the assigned Delivery and Monitoring teams to ensure high‑quality, risk‑based, and efficient delivery of the entire clinical portfolio (Phase I‑IV, RWE, ISS, and other studies). You will oversee a team of Trial Cli

They're looking for an experienced Head of Service Delivery to lead their operational teams and drive consistent, safe and profitable delivery across all service lines. Collaborate with commercial and finance departments to ensure accurate forecasting, robust cost control, and profitable delivery. P

As Head of Finance - Site Delivery, you will lead financial governance and strategic financial planning across the project's Site delivery programme. Head of Finance - Site Delivery. Embed a culture of accountability and support the modernisation of the Finance function.

A national operational services company seeks a Head of Service Delivery to lead their operational teams and ensure safe and profitable service delivery. The ideal candidate will have a strong understanding of utility operations, leadership experience, and a track record of driving performance. This

A leading technology manufacturer in North East England is seeking a people-driven Head of R&D to lead product development and compliance.

We are seeking an ambitious Product Delivery Lead to drive the next phase of innovation for Metro Bank. Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague

Head of International Delivery & Services Strategy. Strong understanding of delivery economics: margin, utilisation, cost‑to‑serve and scalability. Promote the adoption of automation and AI to improve delivery efficiency and margins.

You will manage a team of Implementation Managers, ensuring excellent client service and overseeing a portfolio of projects. Ideal candidates will have over 2 years of experience in managing professional services and will be skilled in relationship building, negotiation, and project management. HiBo

A leading AI-driven software startup in Greater London is looking for an experienced engineering leader to scale their team as they grow post-Series A. The role emphasizes operational ownership, requiring a strong background in managing teams of 10 to over 100, technical credibility, and experience

Bluefield Partners LLP is seeking a Director of Programme Delivery to lead the delivery of multi-GW renewable energy and battery storage projects. This role involves strategic management of project delivery teams, ensuring adherence to health, safety, and quality standards, as well as managing contr

As the new Head of Delivery at the UK Resilience Academy (UKRA), you'll lead the end-to-end delivery of a nationally important learning offer that strengthens resilience across organisations, communities and society. Lead the planning and delivery of UKRA learning programmes across multiple location

Head of Service Delivery sought to provide strategic leadership, operational management, and continuous improvement of a volunteer-run support line for the national LGBTQIA+ community. The position also manages and grows a diverse pool of volunteers across recruitment, training, support, engagement,

This position offers a dynamic work environment with a focus on personal growth and technical excellence. A leading industrial digitalization firm in the United Kingdom is seeking a Data Science Leader for Value Delivery Europe to enhance their analytical capabilities. This role focuses on building

The position offers benefits including annual leave, a bonus scheme, and contributions to a pension plan.

The Head of Client Delivery role will focus on designing best practice, controlled and efficient procedures, deploy them into ongoing operational delivery and focus on continuous operational excellence by driving efficiency, automation through technology and observance of control environment. Head o

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. Internally, you’ll assemble lean cross‑functional delivery squads from existing Product, Tech, Data, and CS teams,

Proven experience driving automation, AI‑native ways of working, or meaningful step‑changes in delivery performance. Operate as the single point of accountability for delivery – bringing clarity, pace, and discipline across an otherwise complex system. Whether through hands‑on experience, pr

This position offers a high level of autonomy and the opportunity to shape AI adoption in large enterprises. Director of Forward Deployed Engineering in Greater London to lead a team delivering AI solutions for Fortune 500 clients. Candidates should have extensive experience in software engineering,

A tech company in the hospitality sector is seeking a Head of Research & Development to lead a high-performing engineering team and optimize software delivery processes. The position offers a competitive salary, flexible working arrangements, and a comprehensive benefits package.

Ubiq is looking for a Head of Production in the United Kingdom to lead the end-to-end delivery of website projects. Ubiq offers a supportive and remote-first environment with opportunities for innovation and impact in school marketing.

GDPR, DORA, KSA, UAE, MASA, FCA, CSSF, SEC, Central Bank of Ireland, data protection laws)* Partner closely with Risk, Compliance, Legal, and Internal Audit functions* Support operational resilience and third-party risk management programsLeadership & People Management* Lead and develop global cybe

Synchronicity Group is seeking a Head of Onboarding in the United Kingdom, focusing on the onboarding of new pension scheme clients. You'll be responsible for ensuring successful delivery in a growing function, influencing teams, and managing external client relationships effectively.

A leading technology firm is seeking a Director of Technical Delivery to shape and elevate their approach to large-scale, complex integrations. This is a hybrid role based in London with a salary of £100,000 - £110,000 plus bonus. The role requires a technically credible leader to oversee onboardi

A successful Head of Compensation Policy and Delivery should have:. If you are ready to take on an influential role in the financial services industry, apply now to join this organisation in London and make a significant impact as the Head of Compensation Policy and Delivery. Group-wide delivery of

EDC - Engineering Design Consultants is seeking a Group Head of BIM to lead the integration of engineering and BIM delivery across our offices. The position offers flexible remote working and a competitive benefits package, emphasizing professional development and employee well-being. Candidates sho