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Head of Contact Centre Are you a commercially driven Contact Centre leader with a passion for customer experience? We're looking for an experienced Head of Contact Centre to lead both Sales and Customer Service operations, driving revenue growth, improving conversion performance, and delivering exceptional customer journeys across multiple channels. You'll be responsible for creating a high-performing, customer-focused culture, leading teams to exceed commercial targets while ensuring outstanding service delivery and complaint resolution. You'll also play a key role in shaping the future of customer contact through automation, AI, self-service solutions, and continuous process improvement. What you'll bring: • Proven leadership experience within a sales-focused contact centre or customer operations environment, • A track record of delivering revenue growth and improving conversion rates, • Strong experience leading customer service and complaint handling teams, • Knowledge of omnichannel contact centre operations, • Experience implementing automation, AI, self-service tools, or operational improvements, • Strong analytical, reporting, and stakeholder management skills, • Experience in the travel industry with knowledge of Package Travel Regulations would also be an advantage What's in it for you? • Opportunity to shape and influence customer strategy at a senior level, • Lead transformational change across sales, service, and technology, • Work closely with executive leadership to drive business performance, • Develop and inspire high-performing teams in a customer-centric organisation If you're passionate about commercial success, customer excellence, and leading teams through transformation, we'd love to hear from you.

Leading established multi-brand Tour Operator, based in Gloucestershire are looking for a highly driven, commercially focussed Revenue Optimisation Manager to drive revenue and passenger growth leading to sustainable profitability. You will be a commercially driven and strategic manager to head up the Revenue & Yield Team, leading the performance of our UK and European touring portfolio and driving revenue growth across digital marketing channels. Reporting to the Commercial Director, you'll play a key role in delivering commercial targets by tracking performance, identifying opportunities, mitigating risk, and optimising portfolio performance from launch through to departure. Working cross-functionally with Product, Marketing, Operations, and Insight, you'll help shape and deliver commercial strategy across the business. This is a hybrid role, and would suit someone prepared to relocate to enable 3 days in the office per week, or it is commutable from locations including Bristol, Birmingham, Swindon and Oxford. JOB DESCRIPTION: Commercial Planning & Portfolio Strategy • Support delivery of annual and seasonal capacity, pricing, and product plans to achieve revenue and profit targets., • Lead route planning using customer insights and performance data to optimise coverage and identify growth opportunities., • Provide data-driven capacity recommendations and support product development and budgeting. Pricing & Yield Management • Develop and manage pricing strategies using market trends, competitor analysis, and sales performance., • Optimise yield through pricing, promotions, and capacity adjustments., • Work with Marketing, Product, and Operations teams to maximise sales performance and manage underperforming products. Performance & Forecasting • Monitor revenue, passenger, yield, and profit performance against budget and forecast., • Provide commercial insights, recommendations, and recovery plans where needed., • Develop accurate forecasting models and collaborate with Finance and Insight teams to support business planning. EXPERIENCE REQUIRED: The ideal candidate will bring strong experience in pricing, yield management, forecasting, and leadership, combined with excellent analytical skills, commercial acumen, and a strong understanding of consumer behaviour and market trends. We're looking for an inspiring leader who can think strategically, solve problems creatively, and deliver results. You will not be afraid to challenge the status quo - an attitude of continuous testing, learning and improving to deliver strong and improved revenue/ passenger growth is vital for this role. Advanced Excel skills are essential. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or

The Company PKL, a division of Lowe Rental, is the leading commercial catering equipment and Portable Kitchen supplier to both public and private sector clients across the globe. With over 35 years’ experience, our unique culture is built on people, from motivating and developing our highly talented team, to truly listening to and delivering against our clients’ needs. Glastonbury to Wimbledon, Olympics to the Commonwealth Games, we are an entrepreneurial organisation who believe working together is the key to our success. The Role Reporting directly to the Head of Transport, the purpose of the Transport Supervisor is to is to lead and manage the daily transport operations with precision, ensuring the timely and safe delivery and collection of catering equipment, portable kitchens, and modular buildings. You will ensure that all transport activities comply with PKL's stringent safety protocols and legal regulations, while optimizing fleet efficiency and maintaining high standards of customer service. By fostering a culture of safety, compliance, and operational excellence, you will contribute to the success and growth of PKL Group. This role will include but not limited to the following duties: • Oversee the daily scheduling and routing of vehicles to ensure efficient transport operations, reducing downtime and optimizing fuel usage., • Manage and monitor the performance of both in-house drivers and subcontracted transport providers, ensuring adherence to company policies, road safety regulations, and legal requirements., • Source, vet, and manage subcontracted transport providers, ensuring they meet PKL’s standards for safety, compliance, and service quality. Regularly review subcontractor performance and address any operational issues., • Ensure that all vehicles and drivers comply with current health, safety, and transport legislation, including vehicle inspections, driver licensing, and training., • Plan and coordinate deliveries and collections of equipment for events and customer orders, ensuring on-time performance and accurate delivery., • Liaise with customers to provide updates on delivery times, resolve transport-related issues, and ensure high levels of client satisfaction., • Coordinate the maintenance, servicing, and repair of company vehicles, ensuring the fleet is always in top working condition., • Maintain accurate records of vehicle inspections, driver logs, subcontractor agreements, fuel consumption, and other transport metrics for reporting purposes., • Work closely with the Head of Transport to identify areas for operational improvement and implement changes that enhance efficiency and service quality., • Prepare and deliver regular reports to the Head of Transport on key transport metrics, including fleet utilization, delivery performance, cost analysis, and subcontractor efficiency. Provide insights and recommendations for improvements., • Monitor and track key performance indicators (KPIs), identify trends, address underperformance, and implement corrective actions where necessary. Skills & Experience • Demonstrable experience in a transport or logistics supervisory role., • Solid understanding of transport regulations, vehicle maintenance, and route planning., • Proven experience in managing and motivating a team of drivers or transport staff., • Strong ability to prioritize tasks and handle multiple responsibilities in a fast-paced environment., • Strong analytical skills with the ability to resolve issues quickly and efficiently., • Excellent verbal and written communication skills, • Competent with transport management systems and Microsoft Office (Word, Excel, Outlook)., • A full, clean UK driving license is essential; HGV or CPC qualification is advantageous but not essential. Desirable • Experience within a similar industry, preferably dealing with event equipment hire, catering, or facilities management., • Knowledge of fleet telematics and GPS systems to enhance transport efficiency., • Experience of HIAB, • Transport Mangers CPC Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. PKL is an equal opportunity employer and committed to a diverse workforce. We are incredibly selective in our hiring and shortlisting for this vacancy will be completed on the basis of merit. Candidates should tailor their CVs to reflect our essential criteria.

Description Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. If you want your work to matter, this is where it happens. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. The role: We are looking for a motivated, curious, and enthusiastic Product Manager to join our growing product team. This is not a role where we expect you to have seen it all before or be an expert in every discipline. We believe great product instincts combined with the right attitude will take you far, and this role is designed to be a launchpad for your career. Product management at Ripjar is beautifully varied, and we want you to find your own strengths. While you will get a solid grounding in the entire product lifecycle, you will have the flexibility to lean into the areas that excite you most as you develop: • The Tech and Delivery Side: Partnering closely with world-class engineers and architects to build cutting-edge systems., • The Commercial and Marketing Side: Shaping product strategy, exploring pricing models, and helping position our products in the global market., • The Operational Side: Working on how our complex AI systems are deployed and implemented effectively for our clients. Bring Your Ideas to Shape How the World Fights Financial Crime with AI AI is at the heart of what we do. We don't just want you to manage a roadmap; we want you to bring your own creativity and ideas to the table. You will help us think about how we can leverage the next generation of AI tools and processes to make a meaningful difference. If you are fascinated by the fast-moving world of artificial intelligence and want to apply it to real-world challenges, you will thrive here. What you'll be doing: • Lead and Shape Initiatives: Be responsible for key product features from concept through to launch, working alongside UX designers, engineers, and QA specialists., • Listen and Learn: Engage directly with our customers and internal teams to deeply understand user needs and domain challenges., • Build Momentum: Act as an Agile product owner by writing user stories, collaborating team ceremonies, and helping the team deliver., • Experiment with Strategy: Contribute fresh ideas to our product development, marketing strategies, and pricing approaches. Requirements What we're looking for: We are keeping things simple. We aren't looking for a long list of certificates; we are looking for potential, adaptability, and commitment. • Some Product Experience: You have a solid grounding in product management principles, perhaps as an Associate PM, Product Analyst, or a closely related role in a fast-moving tech environment., • B2B or SaaS Exposure: You have some familiarity with how enterprise software or SaaS products are built and delivered., • Curiosity Around AI: You don't need a degree in data science, but you should be genuinely excited by AI technology and eager to explore how it can solve complex problems., • Strong Communication: You know how to collaborate cross-functionally, listen to different perspectives, and build trust with a team., • Bonus Points: Any exposure to financial services, compliance, or RegTech is a great plus, but absolutely not a requirement. Benefits Why we think you’ll enjoy it here: • Competitive base salary DOE, • 25 days annual leave + birthdays off, rising to 30 days after 5 years of service, • Christmas shutdown, • Fully remote working, • 35 hour working week, • Flexible working hours., • Private Family Healthcare, • Life Assurance, • Pension salary sacrifice, • Employee Assistance Programme, • Company contributions to your pension, • Enhanced maternity/paternity pay, • The latest tech including a top of the range MacBook Pro, • There is a well-stocked pantry with food, snacks and drinks when in the office

Leading established multi-brand Tour Operator, based in Gloucestershire are looking for a highly driven, commercially focussed Revenue Optimisation Manager to drive revenue and passenger growth leading to sustainable profitability. You will be a commercially driven and strategic manager to head up the Revenue & Yield Team, leading the performance of our UK and European touring portfolio and driving revenue growth across digital marketing channels. Reporting to the Commercial Director, you'll play a key role in delivering commercial targets by tracking performance, identifying opportunities, mitigating risk, and optimising portfolio performance from launch through to departure. Working cross-functionally with Product, Marketing, Operations, and Insight, you'll help shape and deliver commercial strategy across the business. This is a hybrid role, and would suit someone prepared to relocate to enable 3 days in the office per week, or it is commutable from locations including Bristol, Birmingham, Swindon and Oxford. JOB DESCRIPTION: Commercial Planning & Portfolio Strategy Support delivery of annual and seasonal capacity, pricing, and product plans to achieve revenue and profit targets. Lead route planning using customer insights and performance data to optimise coverage and identify growth opportunities. Provide data-driven capacity recommendations and support product development and budgeting.Pricing & Yield Management Develop a...

Our client is seeking a Technical Project Manager to engage in projects that safeguard the nation. Working alongside the Head of Delivery, the Project Manager is responsible for delivering the strategic leadership of their projects, as well as implementing standard project controls and management tasks. You will bring an expertise in delivery of technical projects within National Security / Government environments and hold an active eDV clearance. Technical Project Manager- eDV cleared Salary - £70,000 - £85,000 + DV bonus Location - Cheltenham Clearance - eDV Key Responsibilities: • Lead end-to-end project delivery, ensuring alignment with client objectives, timelines, and budgets., • Work directly with clients to understand their requirements and turn them into delivery plans., • Provide project planning and support on activities including bids and proposals, • Manage project governance, reporting, and risk management activities, ensuring robust decision-making and timely issue resolution., • Foster strong relationships with key government stakeho...

Location - Cheltenham Aerospace & Defence Up to £70,000 p.a. + Competitive Package + Benefits Leading manufacturing operations across world class manufacturing into the high precision advanced engineering sectors Lead. Improve. Deliver. A growing advanced manufacturing business is seeking an experienced Operations Manager to lead a significant production operation and drive performance across Safety, Quality, Delivery, Cost and People. Reporting to the Head of Operations, you'll lead Production Supervisors and cross-functional teams across Planning, Materials, Quality and Engineering, taking full ownership of operational performance and continuous improvement activities. What You'll Do Lead and develop manufacturing teams Drive OTIF, productivity, quality and cost performance Champion Lean manufacturing and continuous improvement Improve labour utilisation, inventory accuracy and operational efficiency Lead problem-solving and root cause analysis activities Drive ERP utilisation and operational excellence Deliver strategic improvement plans and operational KPIsWhat We're Looking For Proven Operations or Production Management experience Strong leadership skills within a complex manufacturing environment Lean manufacturing and continuous improvement expertise ERP experience (IFS desirable) Background within Aerospace, Defence, Automotive or similar advanced manufacturing sectorsThe Opportunity This is a high-impact leadership role offering significant autonomy, genuine influence and the opportunity to shape the future performance of a growing manufacturing business. Apply today to lead critical programmes that help shape the future of aerospace and defence technology. This role is being managed exclusively by Lord Search & Selection so to apply in confidence and to initiate an informal discussion, please submit a fully CV online detailing your current remuneration package and availability quoting job reference 10410. Desired Skills and Experience Plant, Manufacturing, Engineering, Industrial, Paint, CNC, Machining, Fabrication, Metals, Production, Operations Lean, Improvement

Education Delivery Consultant – Fast Paced, Dynamic Organisation – Gloucestershire Overview This role forms part of a fast-paced, dynamic team committed to supporting high-quality educational provision for learners. The organisation prides itself on a collaborative culture, ongoing development opportunities and a supportive working environment. Location Our head office is in Harlow in Essex. As part of this role, you would be required to work from the head office one day a week (two if possible), with the remainder of the week spent working from home and visiting sites to monitor learner engagement and tuition progress. Role Purpose The Education Delivery Consultant focuses on supporting tutors, families, and partner organisations to ensure effective, impactful educational delivery. The role involves relationship management, coordination of support services, and ongoing oversight of tuition activity within the local area. Reports to: Education Manager Key Responsibilities Sourcing tutors and support staff through a range of methods, including database searches, job boards, advertising, social media, referrals and professional networks. Acting as a primary point of contact for tutors/support staff, understanding their skills and aligning them with appropriate educational needs. Overseeing the full provision process, including coordination, guidance, progress monitoring, and ongoing support. Building and maintaining effective relationships with Local Authorities to support collaboration and service delivery. Developing a strong understanding of the local area, its communities, clients, and tutor networks to identify opportunities and maintain positive partnerships. Providing ongoing support to tutors and families, including site visits to ensure progress and positive learner engagement. Managing workload, prioritising tasks effectively, and maintaining high professional standards.Skills, Knowledge & Experience Background in education is preferred. Experience within sales/recruitment, or related professional sectors. Interest, knowledge or passion for SEND/SEMH education. Strong communication and interpersonal skills. Ability to work independently with a proactive, solutions-focused approach. Confidence with Microsoft Office applications (Word, Excel, Outlook). Full driving licence and access to a vehicle.What the Organisation Provides A positive and collaborative team culture. A supportive office environment. Funded training and professional development delivered internally and externally. A structured framework for progression. Full benefits package including commissionINDREC

Artis Recruitment is delighted to be supporting a highly regarded organisation in the appointment of a Head of People Business Partnering on a Part Time, 12m FTC basis. This is a fantastic opportunity for an experienced HR leader who enjoys operating at both a strategic and operational level, influencing senior stakeholders and leading a team to deliver an exceptional people service. Working as part of the senior People leadership team, you'll play a key role in shaping and delivering people priorities, supporting organisational change and ensuring managers are equipped to lead their teams effectively. This position would suit someone who enjoys variety, thrives in a collaborative environment and is passionate about creating positive employee experiences. The Opportunity You'll provide leadership across business partnering activities while helping to ensure the effective delivery of core people services. Key areas of focus will include: -Supporting the delivery of organisational people priorities and strategic initiatives. -Providing expert guidance on complex employee relations matters. -Building strong relationships with senior leaders and key stakeholders. -Leading and developing a team of HR professionals. -Supporting change, transformation and workforce planning activity. -Driving continuous improvement across people processes and services. -Using people insights and data to inform decision making and improve outcomes. About You We're keen to hear from experienced HR leaders who can demonstrate: -A strong background in senior HR leadership roles. -Experience leading HR Business Partnering or People Partnering teams. -Confidence managing complex employee relations and organisational change activity. -The ability to influence and build credibility with senior stakeholders. -Strong leadership skills and experience developing high-performing teams. -A pragmatic, solutions-focused approach combined with sound commercial judgement. -Up-to-date employment law knowledge and a commitment to inclusive people practices. Why Consider This Role? This is an opportunity to join an organisation with a strong values-driven culture during an important period of development and change. The role offers genuine flexibility through a part-time working arrangement and would suit an experienced HR professional looking for a meaningful leadership role with impact and variety. Package -Part-time, 3 days per week (0.6 FTE) -12-month fixed-term contract -Hybrid working -Competitive salary and benefits package For a confidential discussion and further information, please get in touch with Kirsten at Artis Recruitment. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed) src="(url removed)

Job Type: Internal Communications Manager Contract Type: Temporary Location: Hybrid working (Gateshead, Tyne and Wear) Rate: £21.65 per hour Hours: 37 hours per week (Monday to Friday, 9:00am - 5:00pm) Start Date: 21 June 2026 End Date: 18 December 2026 About the Role An exciting opportunity has arisen for an experienced Interim Internal Communications Manager to join Gateshead Council's Communications team for a six-month assignment. Reporting to the Head of Communications and Engagement, you will lead the development and delivery of a comprehensive internal communications and colleague engagement strategy that supports Gateshead Council's strategic priorities and organisational culture. Key Responsibilities Lead the development and delivery of a Council-wide colleague engagement strategy aligned to organisational priorities and cultural ambitions. Act as the strategic lead for internal communications, advising senior leaders, directors and elected members on best practice approaches. Design and deliver engagement campaigns and initiatives that improve staff understanding, involvement and pride in the organisation. Review, modernise and optimise all internal communication channels, including the intranet, email communications, leadership communications and face-to-face engagement activities, ensuring they are effective and user-focused. Develop a clear internal communications framework, including governance, planning, evaluation and messaging consistency. Lead on major organisational communications, including transformation programmes, change activity and corporate priorities. Use insight and data, including staff surveys and analytics, to shape activity and measure impact while embedding continuous improvement. Ensure all communications are clear, inclusive and accessible. What You Need to be Successful Knowledge Essential Knowledge of internal communications and employee engagement strategy development. Understanding of best practice in organisational communications and change communications. Experience of using effective multi-channel internal communications approaches. Understanding of large, complex organisations. Knowledge of the public sector context would be advantageous. QualificationsEssential Degree or professional qualification in Communications, Public Relations, Marketing or a related discipline, or equivalent experience. ExperienceEssential Significant experience leading and delivering internal communications and engagement strategies at a senior level. Experience advising senior leaders and stakeholders on strategic communications. Experience managing organisational change communications and complex programmes. Experience developing and improving internal communication channels and platforms. Ability to use insight, analytics and benchmarking to measure and demonstrate impact. Strong content creation skills with the ability to translate complex information into clear and engaging messages. Experience leading cross-organisational projects and delivering outcomes through others. Proven ability to build strong relationships and influence stakeholders at senior level. Desirable Experience working within local government or a similarly complex public sector organisaton. Experience managing teams or leading a communications function. Apply now Email: (url removed) Telephone: (phone number removed)

This role provides interim leadership of network, cyber, and infrastructure services within a public sector organisation. You will manage a team of engineers while ensuring secure, resilient, and high-performing IT operations. Client Details Our client is a well-established organisation within the public sector, delivering critical services across a diverse and dynamic environment. They are seeking an experienced Interim IT Network Manager to provide interim leadership across their network and cyber functions, ensuring the continued stability, security, and performance of their IT services. Description Lead and manage a team of approximately 10 Network and Cyber Analysts and Engineers, providing direction, mentoring, and performance management. Oversee the organisation's network infrastructure, cyber security posture, and core IT services. Ensure high levels of system resilience, availability, and security across all infrastructure. Drive best practice across network operations, cyber governance, and infrastructure management. Collaborate with senior stakeholders to align IT services with organisational priorities. Manage incident response, risk mitigation, and continuous service improvement initiatives. Contribute to IT strategy, roadmap planning, and transformation programmes. This is a fractional role, working 4 days per week, with 50% of that time at the head office near Cheltenham, Gloucestershire.Profile As the successful Interim IT Network Manager you should have strong technical knowledge in: Enterprise networking (LAN/WAN, firewalls, routing & switching). Cyber security principles, standards, and best practice. Broad IT infrastructure (servers, cloud platforms, end-user environments).In addition, you will have Proven experience managing technical IT teams, particularly within networking or infrastructure environments. Ability to lead in a people-focused, hands-off but technically credible role. Experience within public sector or regulated environments is desirable. Strong stakeholder management and communication skills. Delivery-focused and pragmatic with strong problem-solving ability.Job Offer Day rate: £500 - £600 (Inside IR35) Contract: 4 days per week (fractional role) Duration: 12 Months Location: 50% onsite in Gloucestershire, remainder remote Opportunity to lead an established, high-performing team Blend of strategic leadership and technical oversight Immediate impact in a service-driven organisation This is a fantastic opportunity for an experienced Interim IT Network Manager to make a meaningful impact within the public sector. If you're ready to take the next step in your career, we encourage you to apply today