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Head of policy jobs in United Kingdom

  • Registered Manager
    Registered Manager
    5 days ago
    Full-time
    Dartford

    Registered Manager – Children’s Residential Home Location: United Kingdom Salary: Competitive (dependent on experience) Job Type: Full-time, Permanent Probation Period: 3–6 months We are seeking an experienced and passionate Registered Manager to lead a brand-new children’s residential home. This is a unique opportunity to join a long-term, growth-focused project and play a key role in establishing a high-quality, compliant, and nurturing home for children and young people. The successful candidate will be involved from the pre-registration stage, helping to shape the service, build the team, and ensure the home meets Ofsted standards and regulatory requirements. This role offers the opportunity to work with supportive ownership that is genuinely committed to delivering outstanding care and positive outcomes for children and young people, with potential opportunities to be involved in future residential home developments. Key Responsibilities Lead the registration process with Ofsted and ensure the home meets all regulatory standards. Develop and maintain a safe, nurturing, and therapeutic environment for children and young people. Recruit, lead, and develop a high-performing care team. Ensure all staff follow safeguarding policies, procedures, and best practices. Maintain high standards of care planning, risk assessment, and documentation. Ensure the home operates in line with Children’s Homes Regulations and Quality Standards. Promote positive outcomes for children, supporting their emotional, educational, and social development. Build strong relationships with local authorities, professionals, and families. Prepare for and manage Ofsted inspections, maintaining compliance at all times. About You We are ideally looking for someone who: Has previous experience as a Registered Manager, or is an experienced Deputy Manager ready to step up Has been involved in Ofsted registration and/or inspections Has strong knowledge of Children’s Homes Regulations, safeguarding, and compliance Demonstrates excellent leadership and team development skills Is passionate about improving the lives and outcomes of children and young people Can confidently manage compliance, staff development, and service quality Requirements Level 5 Diploma in Leadership and Management for Residential Childcare (or willingness to work towards it) Experience working within children’s residential care Strong understanding of Ofsted regulations and safeguarding legislation Ability to lead, motivate, and support a team Enhanced DBS check (required) What We Offer Competitive salary (dependent on experience) Opportunity to lead a brand-new residential home Involvement from the pre-registration stage Supportive ownership with a focus on quality care and compliance Long-term career development within a growing organisation Opportunity to contribute to future residential home projects Probation Period The successful candidate will be subject to a probationary period of 3–6 months, during which performance, leadership capability, and suitability for the role will be reviewed. If you are a motivated leader who is passionate about making a real difference in the lives of children and young people, we would love to hear from you. Apply now to be part of an exciting new residential care project.

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  • Front of House Supervisor
    Front of House Supervisor
    6 days ago
    Full-time
    London

    Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Supervisor QSR - Detroit City Burger/Chozen Noodle
    Supervisor QSR - Detroit City Burger/Chozen Noodle
    7 days ago
    £13.75–£14 hourly
    Full-time
    London

    An exciting opportunity is available with a major catering operator at The Excel Exhibition Centre, London E16. We are seeking a dedicated Supervisor to join our team due to business development. We offer highly competitive rates of pay and benefits with flexible working hours. The position is available immediately. Legacy Koncepts operates a collection of unique food and drink outlets at the Excel Centre, including our newest brand, Detroit City Burger, offering a retro twist on classic American burgers. Our other successful brands include Chozen (fresh fast Asian food) and Wrapid (hot wraps and Lavazza coffee), both with a strong presence, and Orzo’s Deli (hot and cold Italian food with freshly made pasta and deli sandwiches). As Supervisor for our Excel Exhibition Centre Outlets, you will be an energetic and flexible individual working in our thriving fast-food environments. You will be required to work a minimum of 25 hours per week (100 hours per 4-week period) on an adjustable shift pattern to suit the dynamic events schedule at Excel. You must be highly organised, able to lead by example, and provide direction and motivation to your team, efficiently prioritising workload and consistently showing initiative. What We Offer: • £13.75-£14 per hour, with a review in 6 months., • Minimum 100 hours per 4-week period, with more hours available during busy periods., • Based at Excel London., • Company benefits include an hourly performance and time-keeping bonus of up to £1.50 per hour after successfully completing a 3-month probation period., • Access to a wide range of training and development programs., • Pension contribution., • Staff meals included on workdays and a 50% discount at other times. Role Description: This role involves overseeing daily operations, leading a team of staff, ensuring compliance with company policies and food safety standards, and coordinating team activities. Responsibilities also include monitoring performance, providing feedback, handling basic administrative tasks, and ensuring organisational goals are met efficiently. Your Key Responsibilities Will Include: Skills and Qualifications: Who We Are Looking For: Our ideal Supervisor will be: • Passionate about exceptional customer service., • Experienced in a Quick Serve Restaurant environment, preferably a fast-food burger restaurant., • Experienced in supervising teams., • Self-motivated, able to multi-task, and manage their own workload., • Knowledgeable about Asian, Italian, and other world cuisines., • Ambitious and motivated, continuously seeking to upskill., • Hands-on with a can-do attitude towards daily tasks. Additionally, the ideal candidate would possess: • Ability to work at pace while maintaining high standards and attention to detail., • Excellent time management skills with the ability to meet deadlines., • Basic knowledge of Excel and Word., • Excellent numerical skills to assist with ordering and stock level management.

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  • Operations Manager
    Operations Manager
    6 days ago
    Full-time
    London

    Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B

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  • Cleaner (Part Time)
    Cleaner (Part Time)
    8 days ago
    £14705 yearly
    Part-time
    London

    Post: Cleaner, Part-time, Permanent Responsible to: Head of Operations & Visitor Experience Hours of work: 20 hrs per week (four or five shifts each week including evenings and weekends) Remuneration: £14,705 This position is paid hourly through our PAYE payroll only Our Mission is to curate, support and facilitate people and ideas that make ethics matter in the world. Role Working in a team of two, the cleaners work in the Operations & Visitor Experience department reporting to the Head of Operations & Visitor Experience. They will ensure that the whole premises are presented to a high quality at all times by establishing a regular routine of cleaning throughout the building before, during and after events. In addition, routine deep cleaning needs to be established on a periodic cycle for areas that require such treatment. The Venue Conway Hall is a grade II listed building in Central London consisting of five separate event spaces and offices. The largest of which being the Main Hall capable of hosting up to 400 visitors across two floors. In addition to our regular programme of lectures and concerts we also operate as a private hire venue hosting Conferences, Meetings, Lectures, Concerts, Workshops, Wedding receptions, filming and more. Key tasks • Follow a cleaning schedule across offices, the library and hire spaces, with any additional cleaning to be agreed., • The entrance from outside the building through to the foyer of Conway Hall is to be immaculate, in terms of its appearance and cleanliness, at all times, with attention to detail given to all surfaces and a systematic cycle of ‘deep’ cleaning given to inaccessible or ‘problem’ areas., • Being a keyholder and bearing responsibility for locking and unlocking the building safely., • Managing waste and liaising with the Operations Manager and Duty Managers on any issues around collection, or general operations waste management., • Liaising with the Operations Manager and Duty Managers to ensure adequate supplies of cleaning and washroom materials. Other • Comply with Conway Hall’s policies., • Undertake training, as required., • Any other reasonable duties as required by the Head of Operations & Visitor Experience. Person Specification Essential Criteria • Attention to detail, and a conscientious attitude to work., • Understanding or willingness to learn health and safety protocols around storing and using cleaning materials., • Understanding or willingness to learn how to manage risks, including slip hazards, manual handling, or working at height., • Ability to work independently and as part of a team, • Understanding of building security concerns, managing keys and maintaining a secure environment., • Desirable experience/skills, • Cleaning a public building, • Lone working experience, • Permission to work: You will need to provide evidence that you have the necessary permission to work in the UK. Terms Hours: To suit the needs of the business. Some evening and weekend working will be required. By mutual agreement, more hours may be available to support busy events, or to cover gaps in the front of house rota, paid as overtime on an hourly basis. Holidays: Pro rata 24 days per annum, plus one week over the Christmas holiday period, (all based upon 20 hours per week). Probation period: Three months Pension: An optional stakeholder pension scheme is available. Employee contribution of 3% is matched by 5% from the employer. Job Types: Part-time, Permanent Work Location: In person Applications close Thursday 23rd April with Interviews planned to take place on Wednesday 29th April

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  • Waiter / Waitress
    Waiter / Waitress
    8 days ago
    £14–£15 hourly
    Full-time
    London

    Role Purpose The Waiter is responsible for delivering a warm, attentive and consistent guest experience, ensuring that every guest feels welcomed, looked after and valued. This role focuses on building rapport with guests, maintaining strong service standards and working collaboratively with the team to ensure smooth and efficient service. The Waiter plays a key role in creating memorable experiences that encourage guests to return. The “C” Principles The Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Head Waiter / Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Waiter consistently demonstrates: • Guest-focused mindset – prioritises guest experience at all times, • Strong communication – listens actively and communicates clearly, • Positive attitude – creates an engaging and welcoming atmosphere, • Attention to detail – ensures accuracy and consistency in service, • Teamwork – supports colleagues and contributes to smooth service, • Organisation – manages their section effectively, • Resilience – performs well during busy service periods Key Responsibilities Guest Experience & Service Delivery • Deliver friendly, attentive and professional service to all guests, • Build rapport and create a welcoming, engaging experience, • Take orders accurately and confidently, • Ensure guests feel looked after throughout their visit, • Anticipate guest needs and respond proactively Service Standards & Execution • Maintain high standards of service, presentation and professionalism, • Ensure food and drinks are served correctly and efficiently, • Follow company service steps and procedures consistently, • Manage timing of service to ensure a smooth guest journey Section Management • Take responsibility for a section during service, • Ensure tables are clean, organised and ready for guests, • Monitor guest needs and maintain awareness of the section at all times, • Support smooth transitions between courses and table turns Teamwork & Communication • Communicate clearly with BOH and FOH teams, • Support runners, head waiters and managers during service, • Contribute to a positive, respectful and team-focused environment, • Ask for support when needed and offer help to others Organisation & Cleanliness • Maintain cleanliness and organisation of the floor and service areas, • Support opening and closing duties, • Ensure stations are stocked and ready for service, • Follow hygiene and presentation standards at all times Compliance & Standards • Follow all company policies and procedures, • Maintain awareness of allergens and dietary requirements, • Ensure responsible service of food and beverages, • Uphold professional appearance and conduct Problem Solving • Respond calmly and professionally to guest requests or concerns, • Resolve minor issues independently where possible, • Escalate more complex issues to senior team members, • Maintain composure during busy periods

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  • Female Football Coach — NW11 (UEFA C or equivalent)
    Female Football Coach — NW11 (UEFA C or equivalent)
    9 days ago
    £20–£30 hourly
    Part-time
    London

    NxtGen Activities Ltd is a kids' sports company with a mission: mentor first, coach second. We understand that there is more to coaching than just sport. We are seeking a passionate and dedicated Football Coach to join our sports programme. The successful candidate will be responsible for planning, delivering, and supervising training sessions, fostering team spirit, and supporting self-development as well as skills. This role offers an exciting opportunity to join a fast-growing kids' sports company, and for the right coach, could turn into running your own NxtGen franchise. Role: Coaching kids 5-12 at our NW11 clubs and camps Requirements: UEFA C / FA Level 2 / equivalent. Female, 20-30. Lives near NW11. The position is suitable for individuals with a keen interest in sports coaching and teaching. Responsibilities • Design and implement training programmes tailored to different age groups and skill levels, • Lead coaching sessions focusing on technical skills, tactical awareness, and physical fitness, • Organise and oversee team practices, matches, and tournaments, • Provide constructive feedback to players to support their development, • Promote teamwork, discipline, and sportsmanship among participants, • Ensure all activities are conducted in accordance with safety regulations and club policies, • Maintain equipment and ensure the training environment is safe, clean, and organised, • UEAFA C / FA Level 2 (or equivalent), • Driving license

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  • Assistant Manager
    Assistant Manager
    10 days ago
    £30000–£32000 yearly
    Full-time
    London

    THE ROLE This is a hands-on operations role for someone who does not need to be told what needs doing — they have already done it. You will be the backbone of the floor: making sure service runs tightly, guests feel genuinely welcomed, and every inch of the venue is something we are proud of. On the nights Nico (GM/Owner) is not there, you are the one holding it together — including leading the kitchen pass when needed. You will work directly with Nico on the stuff that makes a business actually function: compliance, ordering, rotas, paperwork. The unglamorous bits. The bits that matter. If you want to manage from a distance, this is not your role. If you want to actually run a venue, it probably is. WHAT YOU WILL ACTUALLY DO Hosting & the guest experience – Set the tone from the moment someone walks in — because the first 30 seconds is everything – Hold the room together during busy service, managing covers, pacing and the energy of the floor – Handle complaints the right way: calm, quick, with genuine care — and escalate when it actually warrants it – Manage reservations and walk-ins with SevenRooms and whoever comes through the door Service & operations – Open and close to standard, every time – Keep the team briefed, in position, and performing to what Kuhaku is — not just what any bar is – Step in where needed during service, bar or floor, without being asked – Lead the kitchen pass in Nico's absence — keeping communication tight between kitchen and floor and making sure every dish lands right Venue standards & cleanliness – Maintain a high cleanliness standard across front of house, bar, toilets and back of house at all times – Run daily checks, own the standards, and hold the team to them — without being a jobsworth about it – Flag maintenance issues early and coordinate fixes before they become a problem Consumables & ordering – Manage and order all consumables — cleaning supplies, packaging, sundries, small kit — so we never run out of anything embarrassing – Keep storage organised, maintain par levels, and track spend – Flag any discrepancies or odd costs to Nico without being chased Compliance & paperwork – Hold a valid personal licence — or be actively working towards one (essential within six months) – Ensure we operate within our premises licence at all times: challenge policies, age verification, hours – Maintain food safety records, temperature logs, cleaning schedules and COSHH documentation – Support DPS compliance and handle any council or local authority communications with appropriate seriousness – Assist with rota collation, payroll admin and basic HR paperwork as needed WHO WE ARE LOOKING FOR You do not have to love Japanese culture or cocktails (although it helps). You do have to love running a room well. Experience – At least one year in a supervisory or management role in hospitality — floor, not desk – Comfortable hosting, directing a team, and dealing with difficult moments without losing your cool – Experience with compliance, licensing and the paperwork that comes with running a licensed venue The person – Organised. You do not let things slip through the cracks and you do not need reminding twice – A natural host — you genuinely enjoy people, and it shows – Calm under pressure. Saturday at 9pm should make you sharper, not slower – Proactive. If something needs doing, you do it. If something is wrong, you say so – Honest and reliable. Small team, high trust. That is the deal. – Comfortable with admin and paperwork — it is not glamorous, but neither is a compliance fail Useful but not required – Personal Licence holder – Experience with SevenRooms, TheFork/EatClub or Square POS – Any genuine interest in Japanese food and drink culture – Food Safety Level 2 or above WHAT WE OFFER A real leadership role in a venue with a real identity. You will have a direct relationship with the owner, genuine input into how the venue runs, and room to grow as the business does. – £30,000+ per annum, dependent on experience – Plus tronc – Direct access to Nico — decisions get made, not deferred – A team with more personality than most bars in London have combined – A venue with an identity worth protecting — and a community growing around it – Room to develop as we do

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  • Room Leader
    Room Leader
    25 days ago
    £30000–£34500 yearly
    Full-time
    Tolworth, Surbiton

    Do you enjoy inspiring others? Are you excited by the idea of doing forest school activities with children? Are you passionate about childcare and creative? If so, we would LOVE to hear from you. We are looking for an engaging individual to join our growing, friendly and dedicated team of childcare experts. We would welcome an application from a dedicated and enthusiastic Room Leader to oversee one of our children's rooms. The ideal candidate will have suitable experience and possess strong leadership skills and a passion for early childhood education. This role is crucial in ensuring a safe, nurturing and educational environment for children while managing staff and daily operations effectively. Duties • lead and supervise a team of childcare professionals, ensuring high standards of care and education are maintained, • communicate effectively with staff, parents, and children to foster a positive atmosphere, • manage daily room operations, including resource allocation, • implement educational programmes which promote children's development in line with the EYFS, • help us with the weekly implementation of forest school activities, • ensure compliance with safeguarding, health and safety regulations as well as nursery policies, • maintain accurate records related to children's progress, attendance, and incidents Qualifications • proven experience of leading a small team and working knowledge of the EYFS, planning and child development, • strong communication skills in English, both verbal and written, • background in early childhood education or relevant qualifications in childcare (LEVEL 3 in Early Years education - a minimum requirement), • experience of working with children in a nursery or educational setting is essential, • ability to manage multiple tasks effectively while maintaining attention to detail We invite passionate individuals who are committed to making a difference in children's lives to apply for this rewarding position as a Room Leader.

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  • Barista Supervisor
    Barista Supervisor
    28 days ago
    £14668 yearly
    Part-time
    Bromley

    Social Enterprise Coordinator 16 hours per week, Thu-Fri Fixed Term (until October 2 2026) £14,668 per year (£34,379 full time equivalent) Location: Bromley High Street Market Square & Training Centre/Lodge Purpose of the Job: You will coordinate Bromley Mencap’s emerging Social Enterprise pilot, a market‑stall‑based microenterprise cluster (coffee, plants, bikes) designed to create meaningful, structured work experience for adults with learning disabilities, difficulties and neurodiverse conditions. Working two days per week on site, you will lead the full operational cycle: vehicle loading, transport, market setup, supervision of trainee shifts, customer service, cash‑up, and safe pack‑down. You will ensure the pilot delivers high‑quality, person‑centred work experience aligned with the project model, while generating strong social value, generating sales and ancillary service enquiries. You will act as the on-site co-ordinator, job coach and operational lead, ensuring the stall runs safely, efficiently and in line with Bromley Mencap’s values. Main Duties: • Lead full operational day (09:00 - 17:00) including loading, transport, setup, trading, pack down and return., • Set up microenterprise stations (coffee, plants, bikes) and ensure all equipment is safe and functional., • Manage EPOS terminal, float, stock levels and daily consumables. - Conduct safety checks (marquee stability, temperature logs, equipment checks)., • Ensure branding, signage and customer facing materials are displayed professionally., • Supervise 2-4 disabled trainees per day across rotating AM & PM shifts., • Provide structured, confidence‑building coaching in customer service, task rotation, microenterprise skills and workplace behaviours., • Deliver clear briefings at the start of each shift and support smooth changeovers., • Promote independence while ensuring safety, dignity and person‑centred practice. Model high‑quality customer interactions and support trainees to use scripts., • Support volunteers to deliver coffee & drinks service, plant sales and display management and bike sales., • Ensure all microenterprise activities meet safety, hygiene and quality standards., • Identify opportunities to cross‑sell or promote ancillary services (barista training, event catering, garden maintenance, bike repair sessions)., • Provide warm, inclusive customer service that reflects Bromley Mencap values., • Promote the social mission of the enterprise to build community buy in., • Capture enquiries for ancillary services such as barista training, events catering, and off market bookings., • Build positive relationships with market organisers, neighbouring traders and local partners., • Work closely with Employment Services, The Lodge and Training Centre staff to ensure smooth referrals and progression. Other Duties: • To comply with safe working practices as outlined in Bromley Mencap policies and take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work., • To report any accidents, incidents or near misses as soon as reasonably practicable., • To comply with GDPR guidance as outlined in Bromley Mencap policy and report any breaches as soon as reasonably practicable., • To be aware of and adhere to Bromley Mencap policies at all times., • To take part in progress/performance reviews throughout the year., • To cooperate with other departments to achieve good outcomes for our members., • To attend training courses and complete online training modules as required to meet the requirements of the post., • To take responsibility for own personal development, seeking out opportunities to learn new skills., • To undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role or necessary for the smooth running of the centre., • To apply the Bromley Mencap values and behaviours to every aspect of the role at all times., • To protect and enhance the interests and reputation of Bromley Mencap internally and externally., • To commit to, and uphold, the organisational values in all aspects of your work. Person Specification: • Essential Evidence of CPD relevant to supported employment, social enterprise, community engagement or disability inclusion., • Level 2 Food Hygiene (or willingness to obtain)., • Experience supporting adults with learning disabilities, difficulties or neurodiverse conditions., • Experience in community‑facing roles, retail, hospitality, microenterprise or market trading., • Experience supervising small groups or delivering structured activities., • Experience maintaining safety, quality and customer service standards., • Understanding of person‑centred practice, reasonable adjustments and inclusive workplaces., • Awareness of food hygiene, basic retail operations and customer service principles., • Understanding of safeguarding and health & safety in community settings., • Strong organisational skills and ability to run a full operational day independently., • Confident supervising disabled adults and delivering on‑the‑spot coaching., • Strong communication and customer service skills., • Ability to manage cash/EPOS, stock and daily reporting., • Able to identify risks early and maintain a safe environment. Empathetic, patient and committed to inclusion., • Motivating, proactive and confident working in public settings., • Calm under pressure with a solution‑focused mindset., • Reliable, organised and able to work independently., • Ability to travel independently to Bromley Market from the Lodge (Rutland House) and Training Centre., • Willingness to work outdoors in varying weather., • Enhanced DBS required., • Full UK driving licence required (for transport)., • Flexibility to support occasional events Reports to: Employment Services Manager You will coordinate Bromley Mencap’s emerging Social Enterprise pilot, a market stall based microenterprise cluster (coffee, plants, bikes) designed to create meaningful, structured work experience for adults with learning disabilities, difficulties and neurodiverse conditions. Working two days per week on site, you will lead the full operational cycle: vehicle loading, transport, market setup, supervision of trainee shifts, customer service, cash up, and safe pack down. You will ensure the pilot delivers high quality, person centred work experience aligned with the project model, while generating strong social value, generating sales and ancillary service enquiries. You will act as the on-site co-ordinator, job coach and operational lead, ensuring the stall runs safely, efficiently and in line with Bromley Mencap’s values. Application process closes on Monday 23rd March 2026 with interviews commencing Monday 30th & Tuesday 31st March and Wednesday 1st April 2026 for an immediate start.

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  • Head Chef - New Restaurant Opening - Marylebone
    Head Chef - New Restaurant Opening - Marylebone
    1 month ago
    £50000–£55000 yearly
    Full-time
    London

    We are excited to announce an opportunity for an experienced Head Chef to lead the kitchen of our newly renovated restaurant in the heart of Marylebone, London. This is a unique opportunity to be part of the opening team and help shape an exciting new concept that will operate as its own distinct brand within the hotel. The restaurant’s lunch and dinner menu will focus on Mediterranean cuisine with Italian and British influences, celebrating seasonal ingredients and simple, well-executed dishes. As Head Chef, you will have full responsibility for the day-to-day kitchen operation, leading lunch and dinner service while also overseeing the wider food offering, including breakfast, afternoon tea, and in-room dining. You will play a key role in developing and evolving the Mediterranean-inspired menu, working closely with the ownership team to shape the restaurant’s culinary identity. You will also be responsible for building and leading the kitchen team, maintaining food quality, overseeing service, and ensuring efficient and well-organised kitchen operations. We are looking for a passionate and motivated chef who combines creativity with strong leadership and operational discipline. The ideal candidate will have experience leading busy kitchens, maintaining high standards and consistency across multiple service periods, and creating a positive and professional team environment. This is an excellent opportunity for a chef who thrives on the challenge and excitement of a new opening, takes pride in delivering exceptional food, and is excited to help shape a fresh and ambitious hospitality offering in one of London’s most vibrant neighbourhoods. In return, the role offers a supportive and friendly working environment, excellent opportunities for professional development and ongoing training. Salary and Benefits • Base Salary: £50,000 - £55,000 per annum, • Bonus: Discretionary performance related bonus, • Holiday: 28 days paid holiday per annum inclusive of public holidays, subject to company policy, • Employee benefit: Additional perks across company venues

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  • Employee Relations Manager
    Employee Relations Manager
    2 months ago
    £45000–£55000 yearly
    Full-time
    London

    As the Employee Relations Manager, you will lead and manage all employee relations matters across the organisation, ensuring fair, consistent, and legally compliant practices. You will act as a trusted advisor to senior leadership and line managers, supporting them in handling complex people matters while fostering engagement, inclusion, and organisational effectiveness. Our organisation places people at the heart of everything we do, and your expertise will directly influence employee experience, organisational culture, and long-term success. Key Responsibilities: • Lead and manage employee relations cases, including disciplinary actions, grievance procedures, absence management, safeguarding-related staff matters, and performance issues., • Provide expert advice on UK employment legislation and internal policies., • Conduct and oversee investigations, ensuring fairness and adherence to best practices., • Support and coach managers to enhance people management capabilities., • Monitor ER trends and offer data-driven recommendations for improvement., • Support organisational change initiatives and formal consultations., • Ensure HR policies remain compliant and aligned with sector best practice., • Promote a positive, inclusive, and values-driven workplace culture. What You'll Bring: • Proven experience in Employee Relations or a senior HR advisory role., • Strong knowledge of UK employment law., • Demonstrated ability to manage complex casework independently., • Excellent communication, influencing, and conflict resolution skills., • Experience within the education, training, or apprenticeship sectors is desirable. What We Offer: • An attractive salary ranging from £45,000 to £55,000 per annum, dependent on experience., • Ongoing professional development opportunities to support your growth., • A clear progression pathway within a growing organisation., • A supportive and collaborative leadership team., • Commitment to employee wellbeing and work-life balance. Galaxy Skills and Training Ltd is committed to equality, diversity, and safeguarding. We welcome applications from all backgrounds and are dedicated to creating an inclusive environment for all employees.

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