Restaurant Floor Manager THE ROLE At Elizabethan Cottage Tandoori Restaurant we strive to provide stellar dining experiences. We are seeking an experienced restaurant manager who can oversee day-to-day operations; hire and train qualiCed staf members and maintain high food standards. The restaurant manager will also be responsible for developing a positive brand image through consistent customer service and a strong understanding of restaurant protocol. With professionalism and a positive attitude, they will help contribute to the growth and popularity of our restaurant, as well as the long-term success of our employees. Restaurant Manager is the heart of our team, promoting amazing service and driving sales. Elizabethan Cottage Tandoori Restaurant is seeking a highly adaptable leader for Restaurant Manager. The ideal candidate exempliCes all of the following: Objectives of this role Oversee restaurant operations and ensure a smooth Jow Maintain a positive restaurant culture Create work schedules that align with the restaurant’s needs Ensure proper compliance with restaurant hygiene regulations Train new employees to help them meet the restaurant’s expectations Interact with diners and build positive rapport with diferent types of people Responsibilities Manage and keep up smooth restaurant operations Supervise both kitchen staf and wait staf, providing necessary feedback Write daily budget reports on both revenue and costs Communicate with diners and mitigate potential conJicts Organize and take stock of restaurant supplies Maintain weekly and monthly payroll for staf Enforcing safety protocols Recruiting, training and supervising staf. Agreeing and managing budgets. Creating staNng rotas. Planning menus. Ensuring compliance with licensing, hygiene and health and safety legislation. Promoting and marketing the business. Handling customer enquiries and complaints. Taking reservations. Greeting and advising customers. Preparing and presenting staNng/sales reports. Keeping statistical and Cnancial records. Assessing and improving proCtability. Liaising with customers, employees, suppliers, licensing authorities and sales representatives. Making improvements to the running of the business and developing the restaurant. Skills and quali9cations Proven work experience in a restaurant setting Demonstrated customer service skills Understanding of Cnancial management Strong knowledge of restaurant management software Ability to memorize and explain the restaurant’s menu Willingness to work Jexible hours Preferred quali9cations Clear verbal communication skills Organization skills Ability to stand and walk for long periods of time Clear attention to detail Problem-solving skills Knowledge of current food and beverage trends Minimum Quali9cations (Education, Experience, Skills) High school diploma, GED certiCcate, or demonstration of suNcient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certiCcation or college degree preferred. Previous restaurant experience required. Previous management experience required. Willingness to work mornings, evenings and weekends as required. Excellent guest service to treat patrons like family. Strong communication skills to train and motivate employees. Strong time management skills and accuracy to deal with a variety of duties and prepare reports according to schedule. Salary ofered: £ 31200 per annum to £38700.00 Working Hours: The annual salaries for these jobs are based on a 37.5- hour working week Bene9ts: Competitive salary Pension contributions Accommodation ofers Internal progression and career development opportunities Collaborative and inclusive work environment Sociable social working environment REPORTING The Restaurant Manager will report to the Director
Job Description: We are seeking an enthusiastic and experienced Assistant Manager. You will fully support and assist the Store Manager, making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! Key Responsibilities: Leadership & Team Management: - Support the Store Manager in leading, training, and developing your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager, responsible for the smooth running of the shop, managing the team and raising any issues Operational Management: - Support the Store Manager in all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. Sales & Financial Performance: - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. - Compliance & Safety: - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Shift Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. Benefits: - Competitive hourly rate: £14.00 per hour - Opportunities for career advancement and professional development. - Complimentary meal during full shifts. - Generous employee discounts. - Referral programme with potential to earn up to £250. - Company pension. - 28 days of holiday. - Eligibility for the Store Bonus Scheme. - A dynamic, supportive, and fun work environment. Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Hourly rate: £14.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.
Restaurant Manager THE ROLE At Elizabethan Cottage Tandoori Restaurant we strive to provide stellar dining experiences. We are seeking an experienced restaurant manager who can oversee day-to-day operations; hire and train qualified staff members, and maintain high food standards. The restaurant manager will also be responsible for developing a positive brand image through consistent customer service and a strong understanding of restaurant protocol. With professionalism and a positive attitude, they will help contribute to the growth and popularity of our restaurant, as well as the long-term success of our employees. Restaurant Manager is the heart of our team, promoting amazing service and driving sales. Elizabethan Cottage Tandoori Restaurant is seeking a highly adaptable leader for Restaurant Manager. The ideal candidate exemplifies all of the following: Objectives of this role • Oversee restaurant operations and ensure a smooth flow • Maintain a positive restaurant culture • Create work schedules that align with the restaurant’s needs • Ensure proper compliance with restaurant hygiene regulations • Train new employees to help them meet the restaurant’s expectations • Interact with diners and build positive rapport with different types of people Responsibilities • Manage and keep up smooth restaurant operations • Supervise both kitchen staff and wait staff, providing necessary feedback • Write daily budget reports on both revenue and costs • Communicate with diners and mitigate potential conflicts • Organize and take stock of restaurant supplies • Maintain weekly and monthly payroll for staff • Enforcing safety protocols • Recruiting, training and supervising staff. • Agreeing and managing budgets. • Creating staffing rotas. • Planning menus. • Ensuring compliance with licensing, hygiene and health and safety legislation. • Promoting and marketing the business. • Handling customer enquiries and complaints. • Taking reservations. • Greeting and advising customers. • Preparing and presenting staffing/sales reports. • Keeping statistical and financial records. • Assessing and improving profitability. • Liaising with customers, employees, suppliers, licensing authorities and sales representatives. • Making improvements to the running of the business and developing the restaurant. Skills and qualifications • Proven work experience in a restaurant setting • Demonstrated customer service skills • Understanding of financial management • Strong knowledge of restaurant management software • Ability to memorize and explain the restaurant’s menu • Willingness to work flexible hours Preferred qualifications • Clear verbal communication skills • Organization skills • Ability to stand and walk for long periods of time • Clear attention to detail • Problem-solving skills • Knowledge of current food and beverage trends Minimum Qualifications (Education, Experience, Skills) • High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred. • Previous restaurant experience required. • Previous management experience required. • Willingness to work mornings, evenings and weekends as required. • Excellent guest service to treat patrons like family. • Strong communication skills to train and motivate employees. • Strong time management skills and accuracy to deal with a variety of duties and prepare reports according to schedule. Salary offered: £ 31200 per annum to £38700.00 Working Hours: The annual salaries for these jobs are based on a 37.5-hour working week Benefits: • Competitive salary • Pension contributions • Accommodation offer • Internal progression and career development opportunities • Collaborative and inclusive work environment • Sociable social working environment REPORTING • The Restaurant Manager will report to the Directors SOC writing Manage and keep up smooth restaurant operations;supervise both kitchen staff and wait staff, providing necessary feedback; Write daily budget reports on both revenue and costs; Communicate with diners and mitigate potential conflicts; Organize and take stock of restaurant supplies; Maintain weekly and monthly payroll for staff; Enforcing safety protocols; Recruiting,training and supervising staff; Agreeing and managing budgets; Creating staffing rotas; Planning menus;Ensuring compliance with licensing, hygiene and health and safety legislation; Promoting and marketing the business; Handling customer enquiries and complaints; Taking reservations; Greeting and advising customers;Keeping statistical and financial records; Assessing and improving profitability; Liaising with customers, employees, suppliers, licensing authorities and sales representatives; Making improvements to the running of the business and developing the restaurant.
Job Description: We are seeking an enthusiastic and experienced Store Manager to join us at ARRO Coffee. As the Store Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! Key Responsibilities: Leadership & Team Management: - Lead, train, and develop your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Oversee staff scheduling to ensure adequate coverage and efficient store operations. Operational Management: - Manage all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. Sales & Financial Performance: - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. - Collaborate with corporate teams on marketing initiatives, product launches, and store events. Compliance & Safety: - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Store Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.
Duties and Responsibilities: - Oversee daily operations of the takeaway and delivery service, including staffing, scheduling and inventory management. - Conduct performance evaluations and provide ongoing training and development for team members. - Handle customer inquiries, complaints, and feedback professionally and promptly. - Develop and implement marketing strategies to promote the takeaway and delivery service. - Ensure that all food products meet the food’s quality standards and specifications. - Manage online ordering platforms and ensure they are functioning correctly. - Manage financial aspects of the takeaway and delivery service, including budgeting, sales, expenses, and profitability, forecasting and reporting. - Ensure customer satisfaction by providing excellent service and addressing customer complaints. - Develop and implement policies and procedures to ensure compliance with food safety regulations. - Motivate and lead a team of staff to achieve sales and profit goals. - Ensure timely delivery of orders and monitor driver performance. - Monitor and maintain inventory of food, beverages and supplies. Skill/experience/qualifications: - Relevant experience in a similar role - Proven ability to lead and manage a team - Familiarity with online ordering platforms and delivery management systems - Strong understanding of food safety regulations - Knowledge of health and safety regulations applicable to food service - Experience with inventory management and financial reporting - Strong communication and customer service skills - Passion for culinary arts, creativity in menu development, and an understanding of current food trends - Experience managing delivery drivers
Job Description: We are seeking an enthusiastic and experienced Team Leader . You will fully support and assist the Store Manager and Assistant Manager making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about helping to manage a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! Key Responsibilities: - Leadership & Team Management: - Support the Store Manager & Assistant Manager in leading your team to consistently deliver exceptional customer service - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager and Shift Manager responsible for the smooth running of the shop, managing the team and raising any issues. ** Operational Management:** - Support the Store Manager & Shift Manager in all aspects of store operations, including staffing and inventory management - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. Sales & Financial Performance: - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices ** Skills & Experience:** - Proven experience as a Team Leader/Supervisor, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. ** Benefits:** - Competitive hourly rate: £13.00 per hour - Opportunities for career advancement and professional development. - Complimentary meal during full shifts. - Generous employee discounts. - Referral programme with potential to earn up to £250. - Company pension. - 28 days of holiday. - Eligibility for the Store Bonus Scheme. - A dynamic, supportive, and fun work environment. Other Details: - Experience: Required. - Languages: English required. - Employment: Full-time. - Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. - Hourly rate: £13.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.
Manage daily restaurant operations, including staffing, inventory, and scheduling. Ensure exceptional customer service and resolve customer enquiries or complaints effectively. Train and supervise the team to deliver outstanding service. Ensure compliance with food safety and health regulations. Monitor and control costs to achieve profitability targets. Develop and implement an operational plan to improve efficiency, sales, and customer satisfaction. Oversee ordering and stock management to maintain optimal inventory levels. Collaborate with the kitchen team to maintain high food quality and presentation.
Full job description Weekdays / Weekends available - 12 hour shifts Weekly Monday to Sunday with a minimum commitment of two (x2) shifts per week ongoing Salary: £11ph to £16ph depending on experience We do not offer sponsorship. Please note that we are not accepting applications where you are not currently in the United kingdom as these jobs require immediate action. What we offer Excellent pay rates Free Mandatory training 100% free registration We're on hand 24/7 to deal with any queries Opportunities for professional growth Working with or being trained and mentored by nurses Requirements: Must be willing to travel or live in the area Care certificate. Driver (Ideally as some homes difficult to travel via transport) Must have Enhanced DBS Mandatory training certificate (Moving and Handling) Oral medication trained Previous experience in a healthcare setting is must Excellent communication and interpersonal skills Compassionate and caring attitude towards patients Strong attention to detail and ability to follow instructions accurately Basic knowledge of medical terminology and procedures is a plus Rehabilitation Experience Experience : Healthcare : 12 Months ( Required ) Complex Care : 12 months ( Preferred ) Driver :( Preferred ) Mental Health :( Preferred ) Acquired Brain Injury experience :( Preferred ) Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role Day shift Flexitime Monday to Friday Night shift Overtime Weekend availability Job Types: Full-time, Part-time Pay: £14.00-£16.00 per hour Expected hours: No less than 24 per week Schedule: 12 hour shift Flexitime Experience: Healthcare: 1 year (required) Work authorisation: United Kingdom (required) Work Location: In person
General Manager Job Description Company Overview: Steakhouse, originally established in the vibrant community of Hackney, is renowned for its commitment to live fire cooking, which brings a unique depth of flavor to its carefully curated menu. This cooking technique is one of unique STEAKHOUSE signature attractions, setting it apart in the competitive London restaurant scene. The steakhouse is celebrated not only for its innovative approach but also for its small, focused menu that emphasizes the freshness and quality of its offerings. Our steakhouse has successfully carved a niche as a premier destination for steak enthusiasts, garnering a loyal following and critical acclaim, making it a standout small establishment. As part of its ambitious growth strategy, our Steakhouse is set to expand its operations to Canary Wharf, marking a significant milestone in its journey. This move is designed to cater to a broader audience, bringing distinctive dishes and unique dining experience to one of London’s most dynamic upcoming leisure and dining destinations. The expansion into Canary Wharf represents a pivotal step forward, promising to introduce our Steakhouse to a new clientele while continuing to uphold the high standards that have defined its success in Hackney. Key Responsibilities: Overall Operational Oversight: Manage both front of house and back of house operations, ensuring seamless integration and efficiency across the restaurant. Budgetary and Cost Management: Actively contributes to budgetary meetings, offering insights and strategies to manage costs effectively. Works collaboratively with the management team to implement cost-saving measures without compromising service quality. Comprehensive Staff Management: Manages the scheduling for all restaurant staff, ensuring optimal staffing for both front of house and back of house. Directly manages the rota for back of house staff, coordinating kitchen operations to ensure efficiency during all service periods. Enhanced Quality Control: Oversees the quality and safety of all food items served at the restaurant. Supervises ingredient selection and kitchen hygiene practices to meet health and safety standards. Operational Collaboration: Ensures that kitchen operations are fully aligned with front of house activities, fostering a collaborative environment between all staff. Acts as the point of contact for both areas, resolving any operational conflicts and ensuring a smooth service delivery. Culinary Oversight and Reporting: Plays a key role in culinary decision-making processes, providing input and guidance on menu selections and kitchen practices. Reports directly to the owner about kitchen performance, needs, and any significant operational issues or achievements. Facilitates communication between the kitchen team and the restaurant management to ensure all parties are informed of operational statuses and strategies. Job Requirements and Prerequisites: Educational Background: Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred but not essential. Experience: Minimum of 3 to 5 years of management experience in a high-volume restaurant or hospitality environment. Proven experience in managing a large team in a fine dining or upscale casual dining setting. Previous experience with budget management, cost control, and financial reporting. Certifications: Food Safety Certification is required. Additional certifications related to hospitality management would be advantageous but not essential. Skills and Competencies: Strong leadership skills with the ability to motivate and manage a diverse team. Excellent organizational and time-management abilities. Proficient in conflict resolution, with a strong focus on customer service. Capable of making quick decisions under pressure. Exceptional communication skills, both verbal and written. Competency in using restaurant management software and systems for scheduling, inventory, and POS operations. Personal Attributes: High level of professionalism and dedication to operational excellence. Passionate about food quality and customer satisfaction. Ability to work flexible hours, including nights, weekends, and holidays as required by the restaurant's operational needs.
Are you a dynamic and organised professional looking to make a significant impact on a fast growing business? We're seeking a dedicated and talented Shop Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our business. KEY DUTIES AND RESPONSIBILITIES: i. Plans catering services and directs staff. ii. Decides on range and quality of meals and beverages to be provided. iii. Discusses customer’s requirements for special occasions. iv. Purchases or directs the purchasing of supplies and arranges for preparation of accounts. v. Verifies that quality of food, beverages and waiting service is as required, that kitchen and dining areas are kept clean and appropriate hygiene standards are maintained in compliance with statutory requirements, vi. Plans and arranges food preparation in collaboration with other staff and organizes the provision of waiting or counter staff’. vii. Checks that supplies are properly used and accounted for to prevent wastage and loss and to keep within budget limit. viii. Determines staffing, financial, material and other short- and long-term requirements. ix. To plans and arranges food preparation in collaboration with other staff and organises the provision of waiting or counter staff. Experience in the similar role for 3 years is desirable. If you are a skilled Shop Manager looking for a dynamic and exciting working environment, and ready to accept this new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications. Hour: 37.5 Hours per/week
Come work with us at Koshari Street, a great team, great environment and one of the best growing fast food restaurants in London! Koshari Street is a vibrant and modern Egyptian Street Food restaurant (QSR). We are very fast very lean and we celebrate a great working environment as a family. Responsibilities: - Greet and welcome customers in a friendly and professional manner and provide help and recommendations for them - Organise ROTAs, in charge of staffing and hiring for the store - Full P&L responsibility for the store from labour cost to cost of food to operating costs - In charge of stock takes, new product development, customer feedback & reviews - In charge of forecasting materials needed for the store and ordering in advance from suppliers - Be able to roll up your sleeves and take charge of all tasks around the shop - lead the team by example and be prepared to take responsibility - Ensure food safety & hygiene guidelines are followed at all times - Opening and closing the store including washing up & store hygene maintenance - Prepare corporate orders & box them properly for delivery - All in all a responsible and excited store manager who has a sense in food and passion for quick service restaurants - Skills: - Strong hospitality skills with a focus on providing exceptional customer service in English (other languages are a plus) - Previous experience in food preparation and management in restaurant industry - Attention to detail and always being on time - Computer skills and ability to prepare presentations & work with Excel files - Ability to connect with & charm customers as well as explain food concept to new customers and attract customers into the shop - We offer competitive pay (£31k + up to £5k bonus per year) and a positive work environment and a lot of room to grow & get promoted. If you have a passion for food and the restaurant chain business, apply to this job. - Please note that this position may require standing for long periods of time and occasional lifting of heavy objects.
Job description We are looking for a super star experienced Restaurant Manager to join our vibrant team! We have an exciting opportunity to join the team at our 40 cover fresh pasta restaurant within the vibrant bustle of Brixton Market SW9. The Concept: La Nonna Pasta Fresca serves traditional Italian pasta dishes in a contemporary open kithcen setting. All of our pasta and sauces are made in house each day with true Italian passion, only using the freshest of ingredients. We need a Manager who will: Be responsible for the day to day activities at the restaurant Lead, coach and develop a successful team who take pride in their work Set standards to consistently deliver the best quality food and outstanding service to all Work with us to build an exceptional reputation and hunger for our food! The Ideal Candidate will: Be passionate about food and delivering a first class customer experience Have at least 3 years experience in a Assistant Manager position, and/or 1 year experience as a restaurant manager Be an exceptional communicator Have a great work ethic that they can instill in others Have experience of leading a successful team in a fast paced environment Be calm under pressure, and work using their own initiative Experience of working in a fresh pasta restaurant is a real bonus! Job Description Operational Management Oversee daily restaurant operations, ensuring smooth and efficient service. Maintain high standards of food quality, presentation, and hygiene. Ensure compliance with health and safety regulations, including food safety and sanitation. Manage restaurant inventory, ordering supplies as needed to prevent shortages or excess stock. Monitor and optimize restaurant expenses, controlling waste and managing cost-effective practices. Team Leadership & Development Recruit, train, and supervise restaurant staff, fostering a positive and productive work environment. Schedule and manage shifts, ensuring adequate staffing levels for peak hours. Provide coaching and performance evaluations to maintain high team morale and efficiency. Address employee concerns and maintain open communication within the team. Customer Service & Satisfaction Ensure outstanding customer service, handling complaints and resolving issues promptly. Monitor customer feedback and implement improvements to enhance the dining experience. Develop and maintain relationships with regular customers and the local community. Financial & Sales Performance Monitor sales, revenue, and profitability, identifying areas for improvement. Implement strategies to increase customer traffic, average spend, and repeat business. Work with marketing and promotions to attract new customers and enhance brand visibility. Compliance & Administration Ensure compliance with licensing laws, health and safety regulations, and labor laws. Maintain accurate financial records, including payroll, budgets, and sales reports. Collaborate with senior management or owners to set goals and achieve business objectives.
Manager job description: • Recruit and supervisor, and allocate responsibilities to stylists, beauty therapists, and support staff. • Determine staffing, financial, material, and other short- and long-term needs to ensure smooth salon operations. • Greet clients, align specialist to provide consultations, and offer professional advice on styles, treatments, and services. • Address and resolve client complaints or service issues promptly to ensure customer satisfaction. • Oversee and ensure consistent quality in hairdressing, skincare, and beauty treatments. • Ensure compliance with health, safety, and hygiene regulations, maintaining a safe and clean environment. • Manage inventory, including the procurement and maintenance of salon equipment, such as hairdressing tools and beauty treatment machines • Organize promotional events (Offer), loyalty programs, and online marketing campaigns to attract and retain clients.
About us: We help businesses in the construction industry complete their projects on time and within budget. We do this by supplying trained operatives to offload, carry and distribute materials to site locations. On average, we cover over ten thousand jobs in any given year. We provide our clients with the below: - Glass lifting and distribution teams - Plasterboard lifting and distribution teams - Operatives to load, offload and distribute materials to site - General day labourers - Glass fitters’ mates and glass cleaners Candidate: We are looking for a proactive, highly focused, organised individual who will ensure the proper workflow of booking procedures, and will also support the team by quoting our clients and organising our labour force. You will maintain a positive and friendly attitude on the phone while acting as the first line of contact for the business. Promptly answering client telephone calls and email enquires of bookings and quotes Communicate with our labour force to assign them to multiple daily bookings across multiple construction sites around the UK Ensure effective working relationships with staff & clients Cover any other related work as required Work Collaboratively with other employees as well as working autonomously Be able to demonstrate excellent customer service skills Able to work efficiently under pressure Excellent communication skills Exceptional attention to detail Experience of staffing coordination/booking management is particularly desirable Previous experience could be in an administration or recruitment role Portuguese speaking is a big advantage (A lot of our operatives can speak Portuguese & English) Working hours are Monday to Friday 08:00am to 4:30pm Salary on offer is between £27000 and £34000 per annum depending on experience plus performance based bonus Annual leave: 22 days plus bank holidays, PLUS 5/6 days over Christmas Company mobile phone Industry Construction / Office partitioning Employment Type Full-time
The Company Le Bab is the original modern kebab restaurant, offering refined seasonal kebabs in London since 2015. We take inspiration from traditional kebab styles, incorporating classical fine dining techniques and global gastronomic influences. Our kebabs are made from free-range British meat and top seasonal produce, paired with modern mezze, curated craft beers, and exciting cocktails. Our Values Hospitality: We believe in fostering a culture of compassion, care, and hospitality within our restaurant and community. It’s key to our success and builds positive relationships with customers, suppliers, and the wider community. Continuous Improvement: We monitor key performance metrics to assess and improve all aspects of our business, always striving for growth and excellence. Creativity: Staying ahead of culinary and service trends is essential. We encourage team members to contribute ideas that elevate both the food and customer experience. Work Hard: Enthusiasm and pride in our work are fundamental to maintaining a positive, supportive, and ambitious culture. Your Role As Assistant General Manager, you will support the General Manager in delivering an exceptional guest experience and overseeing daily operations. From managing staff and inventory to ensuring top-tier customer service, your leadership will be essential in maintaining high standards and cultivating a vibrant atmosphere. This role requires a hands-on leader who thrives in a fast-paced environment while staying true to our values. Career Progression: Our Assistant General Managers are viewed as “General Managers in waiting,” and we expect them to uphold and promote the culture that allows teams to thrive. This role offers the opportunity to shine in the absence of the General Manager, showcasing leadership qualities that will lead to future growth within the company. We offer extensive on-the-job training and opportunities for advanced apprenticeships to develop structured managerial skills. Core Responsibilities: Leadership & Team Management: Lead by example, setting a strong work ethic and promoting compassion, integrity, and collaboration within the team. Deputise for the General Manager in their absence. Manage busy shifts and maximise restaurant covers. Conduct and record team briefings before shifts. Communicate effectively with the restaurant team using official apps. Motivate and mentor the team to achieve company targets. Participate in training sessions and co-create quarterly staff meetings. Ensure all compliance training is completed on time. Assist with recruitment, interviews, and performance reviews for restaurant staff. Operational Excellence: Oversee the daily operations to ensure efficiency and quality. Lead shifts on the floor and ensure smooth operations. Manage opening and closing shifts as needed. Maintain cleanliness and presentation standards across the restaurant. Approve shifts, record incentives, and manage tip data. Conduct weekly bar stock counts and assist with inventory management. Support the Head Chef and the BOH (Back Of House) team. Guest Experience & Hospitality: Champion exceptional customer service and ensure every guest has a memorable experience. Handle customer complaints professionally and ensure swift resolutions. Continuous Improvement: Regularly assess restaurant performance to identify opportunities for growth. Encourage the team to contribute ideas that drive innovation and improve the customer experience. Coach team members through onboarding and ongoing development. Maintain high levels of product knowledge for both food and beverages. Conduct spot checks on food quality and provide feedback. Financial Management: Manage the restaurant’s budget, staffing, and inventory to ensure profitability. Monitor labor costs to align with financial forecasts. Control stock, waste, and staff meals/discounts efficiently. Collaborate with the Ops Manager and Marketing team to drive sales and implement marketing strategies. Adjust rota staffing levels during quieter periods to optimize efficiency.
Shop Supervisor directly supervises and coordinates the activities of sales and related workers; To establish and monitors work schedules to meet sales and productivity targets; Liaises with managers and other departments to resolve operational problems; Determines or recommend staffing and other needs to meet sales and productivity targets; Reports as required to managerial staff on departmental activities.
Monitoring office supplies and reordering them as needed Operating and overseeing the maintenance of office equipment, such as printers and photocopiers Typing letters, reports and other business documents Updating and maintaining records, both on paper and digitally Arranging meetings on behalf of the staff, including booking meeting spaces and organising refreshments Taking and distributing meeting minutes Making travel and accommodation arrangements for staff Responding to questions and requests for information Generating memos, emails and reports where appropriate
Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.
Job Title: Trainee Dental Nurse Assistant Job Type: Full-time, Permanent Operating Hours: Monday to Saturday About the Practice: We are a modern, family-oriented dental practice committed to delivering high-quality care and ensuring patient comfort. We offer a full range of services, from routine check-ups to more advanced dental treatments, all tailored to meet the individual needs of our patients. Our practice is equipped with the latest technology and staffed by a team of dedicated professionals. We provide both NHS and private dental care, including general dentistry, cosmetic treatments such as teeth whitening and veneers, orthodontics, and restorative procedures, all in a welcoming and relaxed environment. Conveniently located, our practice has excellent transport links. Key Responsibilities: Assist during dental procedures Provide oral hygiene practices and post-treatment care Handle patient records and manage appointments Monitor stock levels and dental x-rays Candidate Requirements: - Ability to speak Eastern European languages to cater to our diverse clientele - Enthusiasm and interest in dental healthcare - Good communication skills in English - Ability to follow instructions accurately - Basic IT skills - Willingness to adhere to strict hygiene and infection control protocols - Commitment to patient confidentiality and privacy - Willingness to undertake training and continue professional development in dental nursing - Ability to handle dental instruments and equipment with care - Punctuality and a professional appearance - Eligibility to work in the United Kingdom, including any necessary work permits or visa Package: - Full training provided (no prior experience required) - Uniforms and protective equipment - Pension scheme - GDC cost cover - Employee Assistance Programme (EAP) - Regular performance reviews - Cycle to work scheme - Birthday off If you are passionate about dental healthcare and eager to learn, we would love to hear from you!
Hairdressers !! We are rejecting £200-£300 a DAY worth of clients services Are you a skilled stylist looking for a long-term position in a successful, close-knit team? We're searching for a talented individual to join our well-established salon. Why Join Us? - We're a busy salon turning away 10-15 clients daily due to being short-staffed. - You'll be part of a stable team: - Aurora: 19 years with us - Bea: 7 years - Alex: 6 years - Terry: 14 years at a top competitor before joining us 4 months ago - Our owner/manager has been leading the team for over 21 years. What We're Looking For: - Strong skills in cutting and colouring (primarily for ladies, but you should be comfortable cutting men’s hair too—no hardcore barbering required). - Someone committed to a long-term role (1-2 years is not sufficient). - A stylist with life experience, maturity, and quiet confidence to fit into our team dynamic. - You must be a good team player with some solid experience in both hairdressing and life. What You Can Earn: - Weekly earnings range from £500 to £900 based on commissions (depending on days worked and performance). - Weekly tips: £100 to £600 on top of your pay. - Guaranteed pay and commissions from day one or shortly after, depending on performance. Next Steps: - Contact us via this ad buttons or chat. - After an initial 15-minute phone chat, we’ll arrange a face-to-face interview. - If we’re both happy, we’ll schedule a fully paid trial day to see how well you fit in the team. We value transparency and will ensure you know exactly what to expect every step of the way. If you’re ready for a long-term opportunity in a great environment, we’d love to hear from you!
Duties include managing the take away shop, inventory management of non food items, oversee service offered; team management, maintaining co-ordinating with the kitchen team for customer service; deciding on themes and promotions; interacting with the customers and ensuring that an excellent service is offered; negotiating with suppliers; pricing dishes in the menu; tracking payment of bills and invoices; efficiently handling customer queries/complaints; managing staffing requirements; quality control; purchasing and inventory checking; being responsible for health, safety and hygiene standards; making sure that the shop complies with all the legal requirements; preparing reports for the management, etc.
Responsibilities: Manage daily restaurant operations, including staffing, inventory, and scheduling. Ensure exceptional customer service and resolve customer enquiries or complaints effectively. Train and supervise the team to deliver outstanding service. Ensure compliance with food safety and health regulations. Monitor and control costs to achieve profitability targets. Develop and implement an operational plan to improve efficiency, sales, and customer satisfaction. Oversee ordering and stock management to maintain optimal inventory levels. Collaborate with the kitchen team to maintain high food quality and presentation.
0Kennel/ Transport Officer Successful candidates will be responsible for caring and good health of all dogs in Council facilities, initial investigation into complaint and animal related issues to residents Requirements: Driving licence Own transport Experience of working in kennels environment in all weathers Experience in handling of aggressive and dangerous dogs Experience in investigation Experience in enforcement action Working knowledge of the Animal Welfare Act Working knowledge of the Dangerous Dogs Act Working knowledge for all licensable activities Ability to work with minimum supervision Duties: (including but not limited to) Making sure that dogs are in good health and properly cared for whilst in kennels and being transported Animal Welfare Cleanliness of kennels Awareness of reportable or communicable disease Transportation of dogs Dealing with member of the public Dealing with confrontation Reporting defect to vehicle and equipment Work shift pattern, working outside normal hours including evenings and weekend, flexibility to change shift according to service requirements
Key Responsibilities: Oversee and coordinate the daily operations of the restaurant to maintain high service standards and ensure customer satisfaction. Ensure the quality of dishes and other menu offerings. Supervise and train staff, fostering a positive workplace atmosphere and encouraging teamwork. Create weekly/bi-weekly staff schedules and ensure sufficient staffing levels. Ensure adherence to health and safety standards, including food hygiene and safety protocols. Track inventory and place orders to maintain stock levels, minimizing waste and ensuring product availability. Address customer inquiries, feedback, and complaints promptly and professionally. Generate reports on restaurant performance, covering sales, staff efficiency, and customer satisfaction metrics.
Key Responsibilities Supervise daily operations, ensuring a high standard of service and customer satisfaction. Manage and train staff, creating schedules to ensure efficient staffing levels. Monitor stock levels, order supplies, and ensure proper storage to maintain freshness and quality. Handle customer enquiries and complaints promptly and professionally. Ensure the shop maintains excellent cleanliness and hygiene standards. Oversee cash handling, daily reporting, and record-keeping. Work closely with the kitchen team to ensure timely food preparation and delivery of orders.
Job Summary We are looking for Machine Setter/Fitter with minimum of one year experience. The ideal candidate will be responsible for setting up and operating various machinery and tools to ensure efficient production processes. Responsibilities Configure and set up machinery and filters according to specifications and production schedules. Make necessary adjustments to machine settings to produce products that meet design specifications, ensuring filters are correctly installed and functioning. Keep an eye on machine performance and fix any issues that arise. Inspect finished products for quality and report any problems Troubleshoot issues with logic controllers and other mechanical systems as they arise. Identify machine problems and perform minor repairs when needed. Collaborate with team members to optimise production processes and improve efficiency. Follow safety guidelines to keep the workplace safe. Skills Previous manufacturing experience is helpful, especially with machine operation. Mechanical knowledge with the ability to troubleshoot machinery effectively. Attention to detail. Ability to work well in a team-oriented environment while demonstrating initiative in individual tasks. Ability to communicate clearly with team members and supervisors. Job Type: Full-time Pay: From £13.00 per hour
Are you organised and logistically minded with a passion for food? As we look ahead to next summer we are searching for someone to run our ice cream manufacturing. We are a small core team and are in need of someone to keep us organised and the ice cream flowing, initially using our systems but over time improving on these and creating their own. Day to day responsibilities include: ice cream making and ingredient preparation, cleaning and maintenance of machinery, stock management and rotation and day to day line management of the ice cream maker through the summer months. Shepherds Ice Cream is a small family business, making and selling quality sheep’s milk ice cream since 1987. Selling primarily at UK festivals, through Shepherds Parlour in Hay-on-Wye and our shop in Abergavenny we sell directly to our customers and value this relationship and their feedback. The Ideal Candidate We are looking for a motivated and organised individual to make and manage the production of our nationally recognised artisan sheeps milk ice cream. The ideal candidate will have an eye for detail and enjoy logistical challenges as well as experience in food production. Ideally they will be confident in a food manufacturing environment, working efficiently and with attention to hygiene and kitchen cleanliness. As a small family business, we are looking for someone that will fit into our team and embrace the opportunity to work closely with us. This is a management roll and though there will be on the job training, we are looking for someone who can take responsibility and use their initiative - any applicant will need to show experience of this at interview. From April to September work is full time, Sunday to Thursday though we will endeavour to provide at lease three full Saturday/Sunday weekends during this time. During the winter work will be weekday only and 2 days per week. As a seasonal business we are unable to provide full time work all year around but can be flexible for the right candidate and will discuss wage further at interview. Key Responsibilities Planning and overseeing the weekly and daily manufacturing plans through: Daily check-ins and weekly meeting to make and update plans based on changes in orders, weather, ingredient availability, school holidays, staffing etc Maintaining stock levels to those required across all lines Creating the daily plan in a way that is usable for all members of staff Maintaining and updating stock records Overseeing and maintaining overall responsibility for cleanliness and safety of manufacturing area:· Monitoring daily cleaning Ensuring completion of weekly cleaning Ensuring completion of biweekly and monthly cleaning tasks as well as yearly maintenance Ensuring freezers are stocked neatly and storage areas are kept tidy Ensuring manufacturing area and machinary is cleaned to a high standard and taking responsibility for test results. Manufacturing ice cream and maintaining quality of products through: Daily making, deciding on workflow and making plan that uses resources and time efficiently. Maintaining standards across all product lines Machinery maintenance and care Managing yearly maintenance Making sure machinery is always assembled correctly Caring for all kit Our ideal candidate will be able to show the following: Desirable Skills and Experience Experience in food production or small scale manufacturing is ideal however not essential for the right candidate. A demonstrable knowledge of food hygiene Essential Skill and Experience A high standard of cleanliness. Must be self motivated and have demonstrable experience of taking responsibility for own work - this is a management role and any candidate must be willing and keen to go beyond the basic following of orders. A logistical brain and takes pleasure in creating order - we make ice cream using batch processing and a day’s making consists of many small processes therefore any candidate will need to be able to think logistically and plan their day in a way that works efficiently and coherently. A keen eye for detail and an ability to think on your feet - sometimes things go wrong, any candidate will need to identify when this happens and be flexible to the changing of plans. An interest in food and food preparation skills - we are a small artisan food business, our head ice cream maker needs to take pleasure in food, enjoy cooking and be willing to try all ice cream and have opinions about what they like and don’t like. For those with more than just a passing interest there is the opportunity to play a larger role in development of different flavours and products. Good time management and the ability to delegate Their own mode of transport – this is essential as there is no option to reach us via public transport Reliability A passion for food and a desire to be part of a small business Shared ethos, especially in relation to sustainable food production. Benefits Yearly staff meal Profit related end of summer bonus Discounted or free ice cream An ice cream cake for Christmas Work with us to find hours that suit you and the company Yearly pay review Please Note Ice cream making is a physical job involving long hours on your feet and some heavy lifting, please do not apply if you have any pre-existing health conditions which may be exacerbated by this.
Team Leadership: Leading and managing a team of customer service representatives by providing guidance, support, and feedback. This includes setting performance goals, conducting performance reviews, and fostering a positive work environment. Training and Development: Ensuring the team is well-trained in customer service best practices, product knowledge, and company policies. This involves organizing training sessions, coaching team members, and identifying areas for skill improvement. Customer Interaction Management: Handling escalated customer inquiries and complaints, ensuring they are resolved promptly and satisfactorily. This includes communicating with customers through various channels such as phone, email, and live chat. Performance Monitoring: Monitoring and analyzing the performance of the customer service team using key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Process Improvement: Identifying areas where customer service processes can be improved to enhance efficiency and customer satisfaction. This can involve implementing new tools, updating procedures, and streamlining workflows. Reporting: Preparing and presenting regular reports on team performance, customer feedback, and service metrics to senior management. This also includes making recommendations for improvements based on data analysis. Collaborative Work: Collaborating with other departments such as sales, marketing, and product development to ensure a unified approach to customer satisfaction and to convey customer feedback for product and service improvements. Resource Management: Managing customer service resources, including staffing levels, scheduling, and allocating tasks to ensure optimal team performance.