Offres complaints manager à Royaume-Uni

Job Location Weybridge Job Description Procter & Gamble (P&G) is a leading global consumer goods company, with Personal Health Care brands including Vicks, Pepto‑Bismol, and Seven Seas. We are seeking a Qualified Person (QP) / Senior Quality Assurance Manager to lead quality and compliance activities across GMP, GDP and HACCP for food supplements and help safeguard consumer trust across our UK Personal Health Care portfolio. If you thrive at the intersection of regulatory excellence, safety, and quality leadership, this role could be your next career step. You will play a key part in ensuring products are manufactured, released, and distributed in full alignment with UK regulatory requirements and global quality standards. In this highly visible role, you will safeguard product quality, protect consumers, and act as a trusted partner to internal teams, suppliers, and regulatory authorities, making a real impact from manufacturing through distribution. *This position will be primarily based in Weybridge (Surrey), with alternative options available in Reading or Skelmersdale. Candidates must be flexible to travel periodically to the Skelmersdale site as required. Role overview As the Qualified Person (QP) for Procter & Gamble UK, you will be accountable for ensuring that products are manufactured, tested, released, and distributed in full compliance with UK legislation and global quality standards. With us, you will: • Act as Qualified Person for Procter & Gamble UK in accordance with UK legislation for Medicinal Products for Human Use, ensuring batch certification, release, and maintenance of the certification register., • Ensure robust GMP, GDP, and HACCP compliance through effective documentation systems, quality and technical agreements, vendor qualification and auditing, and alignment with Marketing Authorisations and Global Healthcare procedures., • Lead quality governance activities, including deviation management, CAPA definition and tracking, quality performance monitoring, and continuous improvement initiatives., • Manage critical quality events such as incidents, complaints, recalls, and withdrawals, acting as the key interface with internal stakeholders, authorities, and drug and food safety bodies., • Prepare for and manage regulatory inspections and approve and oversee annual training plans to ensure personnel are appropriately trained and qualified. What we offer you: • Meaningful Work from Day 1: From Day 1, you’ll step into a role with real accountability where you will directly influence product release, quality outcomes and regulatory confidence for P&G’s UK portfolio, using your expertise to protect consumers and uphold trusted brands. You will be owning your part of the business and helping it grow, with continuous and supportive coaching from your manager and the wider team., • Competitive Benefits: P&G take a Total Rewards approach meaning on top of your competitive salary, which is reviewed annually, you can expect a whole range of benefits including: a double-matched pension scheme, private health insurance, participation in a stock ownership scheme, 25 days holiday and your very own ‘Flex4Me’ Fund which enables you to allocate a portion of your benefits package to the areas that matter most to you., • Flexibility: We operate a flex at work approach, with flexibility built into the role. Our teams spend 3 days of their week collaborating together in our offices or at our external partners. This is balanced with 2 of their days spent on focused work which most tend to do from home. Of course, we do a bit of both every day, but we encourage our teams to choose where they work based on the jobs to be done. Job Qualifications What you’ll bring • Degree in pharmacy or another formal qualification in medicine, veterinary medicine, chemistry, pharmaceutical chemistry and technology or biology., • Registration and approval as a Qualified Person with British Authorities in accordance with local regulations., • Sufficient experience as a Qualified Person under UK regulations and solid experience in Quality Assurance., • Advanced knowledge of GMP and GDP requirements., • Fluency in English, both written and spoken, • Strong communication and collaboration skills with internal teams, suppliers, and regulators., • A results‑driven, quality‑focused mindset with a strong sense of ownership., • Proactivity, organization and ability to operate with urgency in a regulated environment. Right to Work: For this role, P&G are willing to provide sponsorship to those who require a visa to live and work in the UK, subject to meeting all the necessary Home Office requirements. Full details on visa restrictions can be found on the Home Office website and immigration rules are subject to change. P&G is legally required to ensure all candidates have the right to work in the UK from Day 1 of their employment. All applicants will therefore be asked to provide evidence of their right to work at the conclusion of the recruitment process as a condition of employment. At P&G #weseeequal We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click ___ if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience. Job Schedule Full time Job Number R000144335 Job Segmentation Experienced Professionals Starting Pay / Salary Range

Overview We are seeking a dedicated and compassionate Male Senior Support Worker to join our care team. This role involves providing high-quality support within a supported living or care environment, specialising in individuals with mental health needs, learning disabilities, autism, or complex support requirements. The successful candidate will demonstrate strong leadership qualities, excellent communication skills, and a genuine commitment to improving the wellbeing and independence of the people we support. This role offers an opportunity to lead by example whilst ensuring personalised, person-centred care is delivered in line with care plans and regulatory standards. Responsibilities Leadership & Team Management • Lead, supervise, and support a team of Support Workers to ensure the delivery of high-quality care services., • Conduct regular staff supervisions, support sessions, and team meetings to ensure staff development and effective communication., • Support the Service Manager in monitoring staff performance and identifying training or development needs., • Provide direct support to residents with daily living activities, promoting independence, dignity, and choice., • Support residents with personal care, mobility, medication administration, and health needs where required., • Ensure care plans and risk assessments are regularly reviewed and updated to reflect residents’ current needs and outcomes., • Work closely with healthcare professionals, social workers, families, and external agencies to ensure coordinated support., • Demonstrate strong knowledge of mental health conditions and complex behaviours., • Use de-escalation techniques, positive behaviour support (PBS), and trauma-informed approaches when managing challenging situations., • Promote a culture of least restrictive practice and respect for residents’ rights and autonomy., • Compliance & Quality Assurance, • Carry out weekly compliance checks and internal audits to ensure the service meets organisational policies and regulatory standards., • Maintain accurate records including daily notes, incident reports, ABC records, care documentation, and safeguarding reports., • Ensure compliance with CQC regulations, safeguarding procedures, and health and safety requirements., • Ensure the supported living environment remains safe, clean, and well maintained., • Proven experience working in supported living, residential care, or mental health services., • Previous supervisory or team leadership experience within a care setting., • Strong knowledge of CQC standards, safeguarding, and care regulations., • Experience supporting individuals with mental health needs and complex behaviours., • Ability to use de-escalation techniques and positive behaviour support strategies., • Strong leadership skills with the ability to motivate and guide a team effectively., • Excellent communication skills when working with residents, families, professionals, and colleagues., • Good IT skills including Microsoft Word, Excel, and digital care systems for documentation and reporting., • Ability to work independently and remain calm under pressure., • Compassionate and person-centred approach to supporting vulnerable adults., • Level 3 Diploma in Health & Social Care preferred., • Full UK driving licence desirable.

A fantastic opportunity has emerged for a homelessness review officer to join the housing options department at one of Adecco's most improved local government clients for the next 2-3 months (with every possibility of an extension should you perform well). Our client is based near to Heathrow Airport in West London but this role is predominantly working from home. You will be working 37 hours each week (Monday to Friday) and undertaking many of the duties of the current Housing Performance Manager role but concentrating on reviews, complaints, FOIs etc. Key elements of the role include: • Undertaking complex enquiries to inform the decision making process and to carry out statutory and non-statutory reviews under current legislation particularly S202 of the Housing Act 1996 Part VI & Part VII, as amended, taking into account relevant case law and the Homelessness Codes of Guidance.* Responding to threats of judicial review with expediency, preparing counter responses to legal arguments brought under the Rules of Administrative Justice Act. * Authorising or refusing continuing discretionary temporary accommodation pending review or appeal, making such decisions in line with the prevailing legislation and case law.* Instructing the Council's Legal Department and/or legal contractor in the conduct of litigation.* Attending court hearings to represent the Council and to provide assistance to counsel as necessary on behalf of the local authority e.g. on the interpretation of the council and company procedures and policies as well as detailed information on the matter under litigation.* Providing guidance to homeless officers on the suitability of accommodation allocated by the Authority including offers made under Part VI and Part VII of the Housing Act 1996 (as amended).* Assessing and managing the risks associated with litigation on the basis of the strength of the presenting case, making recommendation to the team manager or head of service regarding possible risks of Judicial Review.* Maintaining and applying a detailed knowledge of legislation, statutory guidance and case law and to apply this knowledge in the duties of the post.* Preparing and presenting detailed reports to senior managers within the service on the outcome of court hearings and its implications to the local authority. Significant experience and knowledge of court processes relating to judicial review is key for this role. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' notice maximum) need apply for this role, as our client is keen to hire as soon as possible to this post.

Job Purpose Housing Solutions Reviews Officer To conduct robust and timely reviews of decisions made under Lambeth Council’s Allocations Policy and in pursuit of the Council’s statutory duties to the homeless. Responsibilities Housing Solutions Reviews Officer To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a Council’s decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions Housing Solutions Reviews Officer To ensure that statutory decisions are able to withstand, political, media and legal scrutiny. Housing Solutions Reviews Officer To provide effective, professional Review and Appeal service on behalf of the Housing Service. Housing Solutions Reviews Officer To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent the Council in Court as and when required. To manage and control the use of costly temporary accommodation during the review and Court appeal process. To ensure that all work is carried out in accordance with the current relevant legislation, and any central government or Lambeth policies, procedures and performance measures. To contribute to the work of the Unit and report to the Review Manager. Perform administrative tasks for the Review Team. Liaise with the Legal Department to prevent any Judicial Review threats. To communicate effectively with staff within the team and the Unit in connection with review and appeal cases. To write and issue statutory review decisions for the Council and external bodies To provide an effective, efficient and professional reviews and appeals service to service users and their representatives. To have specialist knowledge of the Equality Act Care Act, Mental Health Acts, Immigration Acts, Children Act, Welfare Reform Act and the Housing Act /Homelessness Reduction Act. To provide the Review Team Manager with feedback from the Review and Appeals process in order to improve the quality of casework decisions and reduce the number of reviews and appeals. To work co-operatively and professionally with other Lambeth staff and any external agencies, voluntary bodies, statutory agencies and other organisations who have an input into the work of the Review Team. To comply with all relevant statutory requirements, Government Guidance and Codes of Conduct, Lamebth policies and procedures, professional and performance standards and good housing and homelessness practice. To assist and review in developing a full range of information and publicity for all clients as well as internal procedures and other stakeholders To deputise for Review Manager as and when necessary. To provide quality assurance and control to improve service delivery where customers have received unlawful decisions To protect the Councils reputation and other Councils in terms of legal costs and other publicity when conducting reviews. To attend case conferences relating homelessness reviews and vulnerable high risk customers To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. The officer is required to abide by the council’s information governance policies. To develop effective working relationships with colleagues within Lambeth, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals. To deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council’s complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible. This position is complex with the potholder being required to liaise with customers, statutory organisation, advocates, solicitors and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction. Any other duties appropriate to the post and grade.

No Access Investigation Team Manager London Borough of Newham (via Adecco Recruitment) Pay: £27.80 per hour PAYE (£36.39 Umbrella)Location: Newham Dockside (Hybrid - majority office-based)Contract: TemporaryHours: 36 hours per week, Monday to Friday About the Role Adecco are recruiting on behalf of Newham Council for an experienced No Access Investigation Team Manager. This is a specialist leadership role within the Housing Income Collection service, responsible for managing and resolving persistent no-access cases across Newham's housing portfolio. You will lead a high-performing team, ensure legal compliance, support statutory inspections, and contribute to protecting housing assets and income recovery. This is a hybrid role but predominantly office-based at Newham Dockside, with some travel required across the borough. Key Responsibilities • Lead, manage and supervise a specialist team of up to 12 Investigation Officers., • Oversee investigations into persistent no-access cases, ensuring timely resolution and escalation where required., • Coordinate access for statutory inspections including gas, damp & mould, electrical, fire safety, and building safety., • Manage team expenditure in line with the service budget., • Ensure all work aligns with safeguarding, tenancy enforcement and data protection protocols., • Represent the Council at court, internal panels, council committees, and external forums., • Drive service improvements using evidence, data analysis, and performance reporting., • Support improved business efficiency, including streamlined processes and a "digital by default" approach., • Maintain accurate statutory records, reports and documentation., • Contribute to strategic planning, risk management and service development., • Work collaboratively with internal and external partners including legal, fraud, safeguarding, police and enforcement teams., • Respond to complaints, Member enquiries and Freedom of Information requests. You will be an experienced leader with a strong background in housing operations, tenancy enforcement or compliance-focused services. You will combine excellent communication skills with the ability to manage complex cases, lead teams, and work effectively across multiple departments. Essential Skills & Experience • Strong knowledge of housing legislation, tenancy enforcement and safeguarding., • Understanding of tenancy fraud prevention and court processes relating to tenants/leaseholders., • Demonstrable housing-related management experience., • Experience representing an organisation at court., • Ability to manage complex caseloads and lead multi-agency work., • Skilled in performance reporting, KPIs, and housing management systems., • Experience preparing legal documentation and presenting evidence., • Excellent communication, negotiation and decision-making skills., • Ability to manage staff performance, recruitment, supervision and development., • Understanding of local authority or housing services., • Ability to work flexibly, including evenings/weekends when required. Please submit your CV via Adecco. For more information or an informal discussion, contact your Adecco consultant. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ1710318 - Leasehold Services Manager Job Title: RQ1710318 - Leasehold Services Manager Contract Duration: 3 Months Hours per week: 36 Seeking an experienced Leasehold Services Team Manager to provide strong operational leadership across our leasehold service functions. Working in person across the borough’s Housing Service Centres, you will manage a small team and ensure that leasehold services are delivered to a high professional standard, with a strong emphasis on accuracy, timeliness, and customer care. This role is pivotal in supporting the Council’s statutory responsibilities, financial objectives, and service quality commitments. The ideal candidate will bring both technical leasehold expertise and confident people-management experience. Key Responsibilities Leadership & Team Management Lead, manage, and support the Leasehold Services Team, ensuring high performance and consistent service delivery. Provide coaching, guidance, and quality oversight to team members handling operational leasehold activities. Oversee workload distribution, performance monitoring, and adherence to service standards. Complaints & Enquiries Manage and quality-assure responses to complex leasehold enquiries. Oversee complaints handling, Member enquiries, and Ombudsman cases, ensuring responses are professional, timely, and compliant with policy. Act as a senior escalation point for complex or sensitive cases. Technical Leasehold Operations Oversee key operational areas including: Sublet and short-let management Leaseback invoice processing Service charge and major works billing documentation Enforcement partnership work Court case preparation Cross-council collaboration on leasehold matters Ensure all documentation is accurate, compliant, and supported by clear audit trails. Financial Responsibilities Collect service charge and major works income, ensuring income targets are met. Provide payment advice to leaseholders and manage disputes effectively. Stakeholder Engagement Ensure all interactions with residents, external agencies, and internal departments are handled professionally. Represent the service in cross-departmental work, legal discussions, and external meetings as required. What This Role Will Achieve The Leasehold Services Team Manager will play a key role in: Strengthening the overall quality, accuracy, and compliance of leasehold services. Ensuring service standards are met across all operational areas. Improving the customer experience through consistent, timely, and well-informed communication. Enhancing team capability through effective leadership and development. Supporting financial sustainability through robust income collection and dispute resolution. Essential Experience, Qualifications and Skills Experience Prior experience working within the leasehold sector (essential). Previous experience managing a small team (essential). Experience handling complex leasehold enquiries and statutory processes. Skills Strong communication skills, both written and verbal. Ability to work confidently in person across Council locations. Strong knowledge of leasehold legislation, billing processes, and customer service requirements. Confident in using Office 365. Strong organisational skills with the ability to manage competing priorities.

Tribunals, Mediations & Complaints Manager -North LondonRate of pay: Up to £500 per dayContract Duration: 3-month contractWorking Arrangements: Office attendance required every WednesdayPertemps are currently recruiting for an experienced Tribunals, Mediations & Complaints Manager to join a North London local authority on an initial 3-month contract. This is a key role requiring a candidate with strong expertise in SEND tribunals, mediations, and the management of complex complaints.Key Responsibilities: • Lead and manage the tribunal and mediation function within the SEND service, • Oversee and coordinate responses to formal complaints, ensuring statutory compliance, • Represent the local authority at tribunal hearings and mediation meetings, • Work closely with legal services, senior leadership, and external stakeholders, • Ensure high-quality case management and timely resolution of casesKey Requirements:, • Significant experience in SEND tribunals and mediation, • Strong understanding of relevant legislation and statutory frameworks, • Proven track record in managing complex complaints, • Excellent communication and stakeholder management skills, • Ability to attend the office in North London every Wednesday Why work through Pertemps? By applying through Pertemps, you’ll benefit from:, • A dedicated consultant with access to roles nationwide and available whenever you need support, • A simple online registration process, • Attractive referral schemes and incentives, • Ongoing compliance fully managed for you, • Prompt and reliable payroll, • …and much more! To discuss this role in more detail, please contact Freya Joseph on or email .

An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries, and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement.Rate: £24.50 - £25.50Working Pattern: HybridLocation: Greater LondonKey Responsibilities • Lead the delivery of an effective complaints, enquiries, and compliments service, ensuring performance standards and timescales are met., • Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution., • Draft, review, and quality-assure complaint responses to ensure they are accurate, robust, and aligned with the Housing Ombudsman Code., • Act as the first point of escalation for staff, providing guidance, coaching, and support., • Line manage and supervise up to two-three staff, motivating and engaging the team to deliver high-quality outcomes., • Coordinate and monitor responses to Members’ and Cabinet enquiries, ensuring timely and effective handling., • Liaise with internal teams, contractors, and external stakeholders to track remedial actions through to completion., • Coordinate and facilitate compensation payments in line with policy and delegated authority., • Contribute to performance reporting, identifying trends, lessons learned, and opportunities for service improvement., • Support the delivery of training for new and existing staff on complaints processes, procedures, and systems., • Act as contract lead for allocated stakeholders, chairing regular meetings and monitoring complaint resolution progress., • Provide cover for the Manager as required.Experience:, • Proven experience working within the social housing sector., • Demonstrable experience resolving complaints within a diverse community setting., • Experience managing complex caseloads and maintaining accurate case records.Knowledge:, • Strong working knowledge of the Housing Ombudsman Complaint Handling Code., • Confident user of Microsoft Office applications, including Word, Excel, Outlook, and Teams.Skills & Attributes:, • Ability to lead, motivate, and support others., • Excellent written and verbal communication skills., • Strong organisational skills, with the ability to manage competing priorities., • Confident negotiator, able to influence stakeholders and achieve resolution.Apply now for the role of Senior Complaints Officer with a reputable housing provider, where you will play a key role in leading complaint resolution, improving customer outcomes, and driving service improvement across a diverse housing portfolio.

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high-quality, resident-focused housing management service across local communities.Working Pattern: Fully Site BasedLocation: LondonRate: 280-300 UmbrellaThe RoleThe Housing Manager will lead and develop a high-performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: • Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value-for-money neighbourhood service., • Implementing the organisation’s neighbourhood services business plan and contributing to budget management., • Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction., • Overseeing quarterly estate inspections, working collaboratively with repairs and estate services., • Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised., • Delivering an effective approach to anti-social behaviour through decisive case management and partnership working., • Ensuring responsive, victim-centred action on domestic abuse cases., • Representing Housing Services at court, case conferences, and multi-agency meetings., • Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams., • Analysing service performance, KPI data, and developing strategies for continuous improvement., • Championing equality, diversity, and inclusion across service delivery., • Supporting emergency planning, service continuity and the council’s safeguarding responsibilities.About YouWe are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring:, • Experience managing teams in a housing management or neighbourhood services environment., • Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks., • A track record of delivering service improvement, driving performance, and managing change., • Experience handling complex ASB cases, complaints, safeguarding concerns, and multi-agency working., • Excellent communication, influencing, and relationship-building skills., • Ability to analyse data, manage budgets, and contribute to strategic planning., • Strong organisational skills with the ability to prioritise competing demands., • A commitment to equality, diversity, and delivering exceptional customer service.Why Apply? Join a respected and community-focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and developmentHow to ApplyIf you are an experienced housing management professional looking for your next step, we would love to hear from you.Apply today via Pertemps Network Group and take the next step in your housing career.

Onsite Service Delivery Manager Location: London / Hybrid (5 in 10 days in office) with occasional travel to HampshireHours: 35 per week We’re looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality, SLA compliance and strong customer relationships. You’ll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values in every interaction. Key Responsibilities • Act as the primary contact for service and technical issues across the customer account., • Build strong customer relationships and ensure delivery meets SLAs, KPIs and contractual expectations., • Produce accurate monthly and quarterly Performance Management Reports (PMRs), including incident trends and improvement actions., • Lead Continual Service Improvement initiatives to reduce recurring incidents and enhance performance., • Manage escalations, customer complaints and high-profile issues, ensuring clear communication., • Support accurate billing for out-of-hours or non-contractual work., • Lead allocated teams, conducting regular 1:2:1s and managing performance effectively., • Work collaboratively with sales, operations and technical teams to deliver seamless service., • Strong knowledge of ITIL and service management principles., • Experience with managed services, SLAs, KPIs and performance reporting., • Understanding of enterprise IT environments (networks, servers, infrastructure) from a service delivery perspective., • Excellent communication skills with the ability to translate technical issues into business terms., • Leadership experience, including team management and performance reviews., • Strong problem-solving and conflict-resolution skills., • Ability to analyse data, identify trends and present clear reports., • 35-hour working week (08:00–18:00 coverage)., • Hybrid working (5 in 10 days office-based)., • 25 days holiday, rising to 30 with length of service, plus bank holidays., • Eligibility for discretionary bonus scheme.

Job Title: Nursery Manager Location: Edmonton, Hertfordshire, United Kingdom, Hertfordshire, N9 9TQContract Type: Full-timeContract Length: Permanent Hours: 40 hours per week Salary: £40,000 - £42,000 per annum (plus quarterly and annual bonuses)Benefits: Birthday Off, 6 Fully Paid Sick Days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward Scheme, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted Gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning Platform Access Join the Kindred Family – Lead, Inspire, and Make a Difference Are you an experienced early years professional with a passion for leadership and delivering outstanding childcare? At Kindred, our Nursery Managers are at the heart of our nurseries, creating supportive and inspiring environments for children and staff alike. We offer a competitive salary, career progression opportunities, quarterly and annual bonuses, and the chance to develop within a company that truly values its leaders. You’ll manage and improve your nursery, lead a talented team, and play a key role in shaping children’s early education while helping your team thrive. If you’re ambitious, driven, and passionate about early years education, we’d love to meet you. About Kindred Kindred is a family of inspiring nurseries and preschools with a distinct home-from-home environment. By creating days filled with unique moments and opportunities, we enrich children’s development during their early years. Our mission is creating inspiring worlds full of awe and wonder for little ones to grow and thrive in. Our values guide all we do: • Always Learning – Continuously developing ourselves and our teams, • Inspirational – Creating magic in every action As a Nursery Manager, you will: • Lead the Deputy Manager, Third in Charge, and Room Leaders to ensure high standards of Early Years care and education, • Maintain an organised, safe, and stimulating nursery environment, • Keep accurate records and ensure procedures are followed across the nursery, • Build and maintain a reputation as the nursery of choice for children and staff, • Model and monitor best practice in line with regulatory guidelines, • Inspire and support your team, overseeing inductions, mentoring, and ongoing development Leadership Responsibilities • Oversee the day-to-day operations of the nursery, • Lead by example, modelling good practice and creating a shared vision, • Supervise, support, and allocate tasks to your team, • Conduct regular supervisions and performance discussions, • Manage recruitment, interviews, and induction of new staff, • Respond to complaints or concerns raised by parents or colleagues, • Conduct nursery tours confidently, promoting available spaces, • Actively deliver and participate in staff meetings, training, parent sessions, and marketing events (including evenings or weekends) Essential • Proven experience in leading and managing a team within early years, • Strong written and verbal communication skills, • Excellent organisational skills and attention to detail, • Outstanding customer service and time management, • Full and relevant Early Years Level 3 Childcare Qualification or higher At Kindred, we’re more than a nursery group – we’re a family. • Supportive & Inclusive Culture – Strong relationships and team collaboration, • Career Development – Structured training, mentorship, and clear progression pathways, • Work-Life Balance – Structured hours and supportive leadership environment, • Competitive Pay & Benefits – Salary, bonuses, and generous benefits package, • Interviews: Rolling interviews, • Video interview followed by a face-to-face interview at the nursery, • A fully supervised ‘Stay and Play’ session To apply for the Nursery Manager position, please click the “Apply” button, complete the application form, and upload your CV along with a short cover letter explaining your interest in leading a Kindred nursery. We aim to respond to all applicants within 2–5 working days.Thank you for considering a career with Kindred. As part of our commitment to safeguarding and promoting the welfare of children, the successful candidate will be required to undergo an enhanced DBS check. IND1 ROL

Adult’s Social Work Team Manager, CHC Team, North London Pay rate £42 per hour (outside IR35) Contract role, Continuing Healthcare Pertemps are recruiting for an experienced Adult’s Social Work Team Manager in North London. This to manage a CHC Team and is for 3 months. You will need to evidence that you have significant experience processing DSTs and managing complaints. There is plenty of hybrid working available. Please get in touch for more information. This is an agency post and Pertemps can offer you:- • A Dedicated consultant who has access to all roles across the UK and is available for you to speak to, • An easy registration process (all done online), • Referral schemes and incentives, • Ongoing compliance managed for you, • Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Qualified Social Work. If you are a Social Worker and this isn’t the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager

Building Safety Project Manager Lead complex building safety and construction projects, including cladding remediation and compliance programmes, ensuring high standards, stakeholder engagement and effective project delivery across residential properties. If you’ve also worked in the following roles, we’d also like to hear from you: Construction Manager, Building Safety Manager, Project Engineer, Contracts Manager, Site Manager, Building Program Manager, Building Programme Manager, Construction Project Manager, Fire & Building Safety Project Manager, Cladding Remediation Project Manager, Property Safety Project Manager, Building Safety Compliance Project Manager, Major Works Project Manager (Building Safety), Housing Building Safety Project Manager SALARY: £67,232 to £70,770 per annum + Generous Benefits LOCATION: Ealing/Hybrid with regular travel to site, including areas such as London, Winchester and Bristol JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Building Safety Project Manager to lead high-impact remediation and building safety projects within a residential property portfolio. As Building Safety Project Manager you will manage construction projects from inception to completion, including cladding remediation works, contractor management, budget control and stakeholder engagement, ensuring compliance with health and safety and CDM regulations. The successful Building Safety Project Manager will bring experience from housing, construction or similar built environment sectors, with a strong understanding of fire and building safety, enabling the delivery of safe, compliant and high-quality outcomes for residents. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Building Safety Project Manager include: • Project Delivery: Manage remediation and building safety projects from planning through to completion, • Contractor Management: Oversee consultants and contractors, ensuring clear roles, responsibilities and value for money, • Programme Coordination: Maintain delivery schedules, attend site meetings and ensure projects remain on track, • Budget Control: Manage project budgets, expenditure, valuations and contract administration, • Compliance Oversight: Ensure adherence to health and safety standards, CDM regulations and building safety requirements, • Stakeholder Engagement: Build effective relationships with internal teams, residents and external partners, • Resident Communication: Lead on engagement activities including meetings, updates and forums, • Reporting: Produce clear and timely reports tailored to stakeholders, • Documentation Management: Maintain accurate records and utilise IT systems effectively, • Issue Resolution: Respond to customer queries and complaints to a high standard CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience delivering building safety, remediation or construction projects, • A background in housing, construction or a similar built environment, • Strong knowledge of health and safety regulations and CDM compliance, • Proven experience managing project budgets, contracts and cash flow, • Excellent communication skills with the ability to engage stakeholders and residents, • Experience coordinating contractors and multidisciplinary project teams, • Qualification in construction, engineering or a related discipline (HNC/HND or higher), • Professional membership (e.g. RICS, IFE, IFSM) or willingness to work towards, • Experience working on occupied residential buildings, • Full UK driving licence and willingness to travel to sites within the M25 (covering London and the South) BENEFITS The company offer a wide range of staff benefits, which include: • 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service, • Up to 8% contributory pension, • All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family, • Access to flexible benefits, salary exchange options, and a wide range of staff discounts The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. Successful candidates will need to undergo a Basic DBS check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14534 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Hire Manager • Location: Morden, SM4, • Job Type: Full-time Day-to-day of the role: * Operations Management: • Oversee the daily hiring and off-hiring of various plant machinery types and sizes., • Coordinate plant and equipment availability, scheduling, and dispatch., • Ensure all hires are processed accurately, including contracts, delivery notes, and returns., • Monitor equipment utilisation to maximise efficiency and revenue. Customer Service & Sales: • Act as the main point of contact for customer enquiries and bookings., • Build and maintain strong relationships with existing and new clients., • Provide expert advice on suitable plant and equipment for customer needs., • Handle customer complaints and resolve issues promptly. Logistics & Coordination: • Plan and coordinate deliveries and collections with drivers., • Liaise with the Service Manager to ensure equipment is hire-ready., • Work with the Service Manager to ensure efficient turnaround of returned equipment. Compliance & Safety: • Ensure all operations comply with health and safety regulations., • Maintain accurate records of equipment inspections and certifications., • Help maintain and promote a strong safety culture. Financial & Administrative Duties: • Monitor hire rates, invoicing, and profitability., • Assist in budgeting and cost control., • Proven experience in plant hire, tool hire, or construction equipment industry., • Strong organisational and multitasking abilities., • Excellent communication and customer service skills., • Leadership or supervisory experience., • Good knowledge of plant machinery and hire processes., • IT proficiency (hire software systems, Microsoft Office)., • Proactive and solution-oriented., • Ability to work under pressure in a fast-paced environment., • Strong attention to detail with a commercial awareness., • Competitive salary., • Full-time position with a 1-hour lunch break., • Working hours: 8:00 AM - 5:30 PM, Monday to Friday with occasional weekend requirements depending on business needs.

Hire Desk Manager • Annual Salary: Negotiable, • Location: Morden Day-to-day of the role: • Oversee the full plant hire process: Ensure equipment such as excavators, dumpers, and rollers are scheduled, delivered, collected, and returned efficiently., • Manage customer enquiries & contracts: Handle enquiries via phone, email, and face-to-face, provide quotations, set up hire contracts, and offer accurate information on availability, pricing, delivery times, and terms., • Lead and support hire desk staff: Supervise and develop Hire Controllers, ensuring the team meets performance targets and delivers excellent customer service., • Coordinate equipment logistics: Liaise with transport teams and workshops to arrange deliveries, collections, servicing, and readiness of equipment., • Ensure accurate documentation & system management: Oversee the accuracy of hire paperwork, purchase orders, stock transfers, and asset records., • Drive commercial performance: Aim to maximise revenue, reduce complaints, improve efficiencies, and meet key performance indicators., • Monitoring daily hire reports and fleet availability., • Upselling consumables or additional equipment., • Supporting compliance with health & safety processes., • Working with other depots to optimise fleet utilisation., • Proven experience in the plant rental industry or a similar managerial role., • Strong leadership and team management skills., • Excellent customer service and relationship-building skills., • Ability to manage multiple tasks and remain organised in a fast-paced environment., • Strong problem-solving skills and the ability to handle disputes and emergencies., • Competitive salary package., • Opportunities for professional growth and development., • Dynamic and supportive work environment.

Senior Contracts Manager - Repairs and Maintenance Up to 80k plus package - Permanent Based in Stratford Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Senior Contract Manager to join their team based in Stratford. The key function of this role is to manage the team of Managers, Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: • To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength., • Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers., • Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN)., • To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.

The Opportunity A residential block management firm is looking to appoint an experienced Block Manager to join a specialist team. The business focuses purely on leasehold block management and works with a portfolio of high-quality developments, including high-rise and complex sites. This role would suit an established Block Manager who enjoys working in a smaller, specialist environment where quality of management is more important than volume. The Role Managing a residential leasehold portfolio of boutique developments, including some high-rise and higher-risk buildings. You will be responsible for the full day-to-day management of your sites, acting as the main point of contact for leaseholders, directors and freeholders, while ensuring compliance, financial control and high service standards. Responsibilities * Day-to-day management of a residential leasehold portfolio * Acting as the main contact for leaseholders, RMCs, RTMs and freeholders * Managing service charge budgets and working closely with accounts * Coordinating major works and maintenance projects * Overseeing compliance, including building safety and high-rise requirements * Handling arrears, debt recovery and contractor management * Carrying out site inspections and attending meetings where required * Maintaining accurate records using property management systems The Person * Solid experience in residential block / leasehold property management * Comfortable managing developments independently * Experience with high-rise or complex buildings preferred * Strong client liaison and communication skills * Good IT and admin skills, able to manage systems and documentation efficiently * Stable work history preferred * Ideally around 3+ years experience in a similar role Skills and Experience * Experience using block management software * Good understanding of service charges and leasehold legislation * Exposure to building safety / HRB requirements desirable * Experience dealing with directors and resident committees * Confident handling complaints and difficult situations professionally Additional Information * Hybrid working available

Position: Junior Development Manager Location: Brewery Wharf, Twickenham, TW1 1AA Working Hours: Monday to Thursday Salary: £35,000 to £36,000 per annum (depending on experience) Contract: 12 Month Fixed Term Contract About Us: Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients. Benefits: • Westfield Health cashback plan, • 20 days of annual leave, • Support your career development, • Employee referral scheme, • Team Uniform*, • Discretionary bonus Job Description: Set within the Borough of Richmond upon Thames, Brewery Wharf was originally a Royal Mail Sorting Office. Brewery Wharf now comprises 82 luxury apartments and 28 gated houses, 1 restaurant, 1 gym, public piazza and a cultural venue. Brewery Wharf is located on London Road, opposite Twickenham Station. Key responsibilities include, but are not limited to: • Responsible for the day-to-day operational running of the estate, not limited to facilities, contractor management, supervising onsite staff and ensuring the deliverance of exceptional customer service and the implementation of SOPs., • Managing the front desk in a hands-on role, this includes concierge duties such as managing parcels, keys, resident queries and complaints., • Carrying out health and safety inspections, daily audits, plant room checks and reporting as required, ensuring any action points are attended to in a timely manner., • Overseeing contractors and ensuring Permits to Work are correctly completed and accompanied by Risk Assessments and Method Statements (RAMS)., • Ensure the communal areas, plant rooms and the estate meet all Health and Safety Standards including the cleanliness of these areas., • Leading the onsite team, ensuring policies and procedures are being followed. Providing any additional support with training, development, guidance and reporting any issues to the relevant parties., • To co-ordinate the testing of equipment i.e. fire alarms, PAT testing etc, • Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion., • Attending regular meetings with the client, reporting on various aspects of estate management including Health and Safety, remedials, project management, operational overview etc., • Undertake the general duties as required from time to time commensurate with the management of residential property in accordance with industry best practise. Please Note: Comprehensive guidance and support will be provided to ensure your success in this role. What We Ask From You: • Ideally you will have experience working in a similar supervisory role in the residential block property management sector., • Excellent communication skills in both written and verbal; you will be liaising with clients, contractors, residents and stakeholders across the board., • Strong people manager with the ability to lead and inspire a team, • Proficient IT Skills, • Strong Multi-Tasking Ability For further details about this position or to gain deeper insights into Premier Estates, please visit our . To contact us or make inquiries, please reach out to our recruitment team at , who will be delighted to provide additional information. Eligibility: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required from all candidates. *some developments vary

ROLE OVERVIEW Role: Deputy Community Manager Reporting to: Community Manager Property: Cortland Cassiobury, Watford Of Units: 367 Units Amenities: Club Lounge, Workspaces, Gym, Courtyard, Media Room COMPANY OVERVIEW At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth – and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK – one with the highest level of service where the resident always comes first. ROLE RESPONSIBILITIES As a Deputy Community Manager, you will support the Community Manager in the seamless operation of Cortland Cassiobury, a flagship Build to Rent community. Your focus will be on delivering an outstanding resident experience, assisting in property operations, maintaining occupancy targets and ensuring smooth team coordination. You will work alongside the Community Manager to foster a welcoming and engaging community while maintaining operational efficiency and compliance. As the Deputy Community Manageryou would be performing several roles simultaneously, such as: Resident Experience & Community Engagement • Support the Community Manager in ensuring an exceptional living experience for all residents., • Act as a key point of contact for resident queries, resolving concerns with professionalism., • Assist in planning and executing resident events and initiatives to build a vibrant community., • Promote resident engagement through digital platforms, newsletters, and social media., • Maintain a welcoming atmosphere within the community, embodying Cortland’s hospitality-driven approach. Operational & Property Management • Assist in overseeing the day-to-day management of the property, ensuring high standards of service., • Conduct regular property inspections to ensure compliance with health and safety regulations., • Work with maintenance teams to address service requests efficiently., • Ensure accurate tenancy administration, including leasing documentation and renewals., • Support in ensuring that Cortland are fully compliant with any local legislation requirements, for example, local council licensing schemes, • Support in implementing operational policies and procedures that align with Cortland’s standards., • Ensuring you are proactive in upcoming property management and rental sector legislation and take steps with your team and line manager to prepare for any required changes to ensure full compliance, • Support the Community Manager preparing reports as required by the business for their Line Manager on key performance indicators, • To hold weekly team meetings to ensure responsibilities are allocated, milestones agreed and there is efficient use of resources amongst your team, • To deal with any Resident issues that may arise and to lead the team to act in the same manner, • Complaint management : to ensure that Residents receive exemplary levels of service from on-site staff and any third party. Complaints or expressions of dis-satisfaction should be taken seriously, and Cortland’s complaints processes should be followed at all times, • Oversee and maintain staff scheduling, including rota planning, availability management, and the approval of sickness requests, • Manage end-of-tenancy deposit return cases, including handling and resolving deposit disputes in line with company policy and legal requirements The Deal Sealer • Go above and beyond to make prospective residents feel so at home they will never want to leave, • Oversee the optimization of occupancy and work with the Leasing Manager to increase viewings by finding new ways to boost online engagement, update promotions and advertising, and create new marketing strategies, • Ensure that the team shop the competition to stay one step ahead so that we always offer the best level of service, • Communicate with clarity and enthusiasm, assuring residents that your development is where they want to live and a place, they will love to call home, • Support in processing deals efficiently and keep the residents updated consistently throughout Financial & Commercial Performance • Assist with rent collection and debt management , budget management, and financial reporting., • Monitor occupancy levels and take the lead in leasing efforts to achieve the business targets ensuring to monitor teams performance, • To be fully informed of competitors and industry trends in order to provide insights to support strategic decision-making., • Help track property performance against KPIs and SLAs. Team Leadership & Development • Provide guidance and support to on-site team members, including leasing and resident experience staff., • Provide training to new resident experience and leasing associates., • Act as a deputy in the absence of the Community Manager., • Assist in training and developing the team to ensure consistent delivery of high service standards., • Foster a positive team culture that reflects Cortland’s core values., • Hold regular 121 meetings with your team to drive performance and engagement in their role., • Be available for out of hours emergencies.

• Health & Safety & Facilities Manager, • 9-12 Months MAT Leave Contract - Hourly Paid, • Hours: 24 Per Week – Over 4-5 Days Manage and review facilities and maintenance contracts, leading on procurement for any major contracts, ensuring value for money and service quality. Work with the Facilities Coordinator to ensure timely maintenance, repairs, and day-to-day contractor management. Work alongside the Compliance team to manage all workplace compliance. Oversee office security, including alarm systems and escalation procedures, ensuring the safety of everyone in the building. Support hybrid working arrangements and ensure DSE/ergonomic standards for staff. Plan and deliver facilities projects including any refurbishments or improvement works. Workplace budget ownership in line with internal accounting timescales and procedures, overseeing delegated authority given to the Facilities Coordinator. Manage the environmental policy and procedures, ensuring responsibilities are met, including improving recycling efficiency and minimising waste. Drive continuous improvement and value-for money initiatives to encourage efficiency from employees and suppliers. Work alongside the Facilities Coordinator to ensure the office is free from fire hazards and maintained in a clean and tidy condition. Work collaboratively with the customer service team to ensure the reception area is managed effectively and efficiently. Ensure appropriate Health & Safety protocols are in place to support security and reception functions. Collaborate with HR and IT teams to deliver a positive workplace experience, including the induction of new staff. Act as the Health & Safety Responsible Person, ensuring compliance with all employer H&Sand safety legislation. Work with the landlord H&S lead and Directors to actively develop, promote, and embed a positive health and safety culture. Manage and advise on H&S matters within areas of responsibility, ensuring statutory and best practice requirements are consistently met. Oversee employer H&S requirements (under the supervision of the H&S lead/CEO), ensuring staff safety and effective risk management. Develop, implement, and monitor health and safety policies and procedures in line with legislation and best practice. Create and maintain risk assessments to support workplace safety and compliance, ensuring controls are implemented and monitored. Manage the caution and awareness register, including organising and attending panel meetings in line with procedures. Lead investigations into accidents, incidents, and near misses for the corporate office, ensuring corrective and preventative actions are implemented and signed off. For residential properties, support investigations and track actions, working with the landlord H&S lead who retains final approval. • Maintain accurate records, ensure timely escalation of outstanding actions, and meet all document retention requirements., • Write, review, and implement policies and procedures (e.g. driving for work, lone working, accident and incident reporting)., • Produce correspondence and documents using software packages such as Word, Outlook, PowerPoint, and Excel., • Work under the supervision of the Head of Finance & Resources to maintain robust and accurate compliance records., • Assist with internal health and safety audits, including preparation, delivery, and follow-up actions., • Oversee the Facilities Coordinator’s role as DSE Assessor, ensuring assessments are completed and any required adjustments are implemented promptly., • Work with HR to ensure appropriate H&S training is in place for all staff., • Ensure sufficient fire wardens and first aiders are in place, • Attend and contribute to Health & Safety Committee meetings, preparing KPI reports, • Critically assess and support full compliance in employer and office H&S, • Line manage the Facilities Coordinator, providing guidance and support., • Conduct regular one-to-ones and appraisals., • Proactively support the organisation’s business plan, objectives, and strategies., • Fulfill any delegated responsibilities relating to subsidiary companies., • Act in accordance with the Professional Standards for handling complaints, • At least 2 years’ experience in an Office Management or Facilities role., • Ability to manage contractors and build positive internal stakeholder relationships., • Proven experience in health and safety management (NEBOSH or equivalent desirable)., • Strong knowledge of UK health and safety legislation and compliance requirements., • Excellent planning, organisational, and time management skills, with the ability to manage multiple priorities and meet deadlines., • Ability to use initiative and communicate decisions clearly and professionally., • Comfortable working under pressure and adapting to changing priorities., • Strong attention to detail and commitment to compliance., • Experience managing budgets and expenditure., • Commitment to continuous professional development., • Experience in health and safety management and project management., • DSE Assessor trained., • Good IT skills, including confidence with data entry and spreadsheets. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.

Estate Services ManagerSouth West London - SW9 Temp to Perm35 Hours Monday to Friday£22.36 Per Hour PAYE / £29.19 Per Hour Umbrella (inc hol)About the Role:Service Care Solutions have an exciting vacancy for an Estate Services Manager available for an immediate start, working with a Housing Association based in the South West London area.What you will be doing: • Overseeing the effective and efficient delivery of estate services, where you will be managing a team of 12 Cleaners and 1 Caretaker, • Ensuring that your team are safe and have completed their risk assessments, any relevant health and safety training, and comply with lone working arrangements. This includes actively promoting and enforcing health and safety protocols to maintain a safe working environment for all team members., • Responding to enquiries from colleagues or residents about the services delivered by the team. This includes promptly addressing any issues, providing updates, and ensuring clear and concise communication., • Carrying out estate inspections, checking they are well maintained and reporting any service issues, communal repairs, compliance hazards or tenancy management problems.What you will need:, • Experience working in an Estate Maintenance environment, with a strong understanding of health and safety practices, including conducting risk assessments, adhering to COSHH (Control of Substances Hazardous to Health) regulations, managing lone working situations, and prioritising the safety of your team., • Proven leadership skills, enabling you to recruit, manage, train, and motivate a team of staff effectively. You should have experience in fostering a positive work environment and promoting a culture of teamwork and collaboration., • The ability to build and maintain positive relationships with residents, demonstrating strong interpersonal skills and a customer-centric approach. This includes effectively addressing resident inquiries, concerns, and complaints, and working collaboratively to ensure their needs are met., • A valid UK driving license with the ability to drive company vehicles as a van will be provided.Working hours are Monday to Friday working a total of 35 hours weekly from 8am till 4pm, however be flexible to work additional hours per the vacancy requirementFor more details on this vacancy and to apply, please email Prakash on or call .

Contracts Manager - Social Housing - Repairs and Maintenance Up to 61k plus package - Permanent Based in Finsbury Park Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Finsbury Park. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: • To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength., • Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers., • Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN)., • To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.

Hire Desk Manager • Annual Salary:Competitive, • Location: Morden Day-to-day of the role: • Oversee the full plant hire process: Ensure equipment such as excavators, dumpers, and rollers are scheduled, delivered, collected, and returned efficiently., • Manage customer enquiries & contracts: Handle enquiries via phone, email, and face-to-face, provide quotations, set up hire contracts, and offer accurate information on availability, pricing, delivery times, and terms., • Lead and support hire desk staff: Supervise and develop Hire Controllers, ensuring the team meets performance targets and delivers excellent customer service., • Coordinate equipment logistics: Liaise with transport teams and workshops to arrange deliveries, collections, servicing, and readiness of equipment., • Ensure accurate documentation & system management: Oversee the accuracy of hire paperwork, purchase orders, stock transfers, and asset records., • Drive commercial performance: Aim to maximise revenue, reduce complaints, improve efficiencies, and meet key performance indicators., • Monitoring daily hire reports and fleet availability., • Upselling consumables or additional equipment., • Supporting compliance with health & safety processes., • Working with other depots to optimise fleet utilisation., • Proven experience in the plant rental industry or a similar managerial role., • Strong leadership and team management skills., • Excellent customer service and relationship-building skills., • Ability to manage multiple tasks and remain organised in a fast-paced environment., • Strong problem-solving skills and the ability to handle disputes and emergencies., • Competitive salary package., • Opportunities for professional growth and development., • Dynamic and supportive work environment.

Highways Inspector Salary: £40-45k Canning Town - and surrounding areas Hours: 7am - 3:30pm Must have a drivers license Join Our Team as a Highways Inspector! Are you passionate about ensuring the safety of our highways? Do you thrive in a dynamic environment where your expertise can make a real difference? We are looking for a dedicated Highways Inspector to join our team at a leading organisation committed to maintaining and improving our road networks! About Us We are a forward-thinking organisation focused on building safe and efficient infrastructure while fostering a collaborative and inclusive workplace. Job Purpose As a Highways Inspector, you will play a crucial role in ensuring that our roads adhere to the Highways Act 1980, keeping our highway network safe and accessible for all users. Key Tasks and Responsibilities In this exciting role, you will: • Conduct routine and ad-hoc inspections in your designated geographical area., • Identify defects that pose risks to highway users and devise effective solutions., • utilise mobile devices to record inspections and manage works through our asset management system., • Oversee inspections of both internal and third-party works, ensuring compliance with safety specifications., • Support the Deputy Roads Manager in submitting permits and reviewing traffic management plans., • Supervise works during both day and night shifts, ensuring adherence to health and safety protocols., • Engage with the public to address complaints, conduct investigations, and represent the authority in court if necessary., • Assist with emergency management and provide vital support during the winter season., • Take responsibility for a vehicle, ensuring professional and courteous use at all times. Key Working Relationships • Collaborate with Roads team members, internal workforce, and subcontractors., • Work closely with Operations Administrators, Project Management Officers, and the HR & Commercial teams. Person Specification Essential Qualifications: • City & Guilds LANTRA Safety Highways Inspector, • GCSE grade C or equivalent in English and Mathematics Experience: • Minimum of 1 year in highway maintenance, • Experience in conducting safety inspections is advantageous. Knowledge and Skills: • Strong understanding of highway safety inspections and relevant legislation., • Excellent organisational skills, with the ability to prioritise and adapt to changing demands., • Effective communication skills, both written and verbal. What We Offer: • A supportive and inclusive work environment where your contributions are valued., • Opportunities for professional development and career advancement., • A chance to be part of a team dedicated to improving public safety and infrastructure. Ready to Make a Difference? If you are enthusiastic about road safety and possess the necessary qualifications and experience, we would love to hear from you! Apply now and take the next step in your career as a Highways Inspector. Together, let's create safer roads for everyone! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

HIRING: Salary: £40,000-£45,000 (DOE)Hours: Monday-FridayLocation: Office-based, Croydon Portfolio: 400-500 units across 5-6 residential blocks The Role We're working with a well established Block Management provider in their search for a proactive Block Manager to take full ownership of a diverse residential portfolio, ensuring buildings are well-maintained, compliant, and delivering a high standard of service to residents and stakeholders. Key Responsibilities Property Management • Oversee day-to-day operations of residential blocks and communal areas, • Carry out regular site inspections and drive maintenance improvements, • Manage contractors across cleaning, repairs, and compliance services, • Ensure full compliance with lease agreements and legal obligations, • Enforce lease covenants and manage Section 20 consultations, • Maintain full compliance with H&S and fire safety regulations, • Plan and deliver refurbishments and major repair projects, • Manage contractors, budgets, and timelines, • Build strong relationships with freeholders, leaseholders, and residents, • Resolve disputes in line with lease agreements and legislation, • Manage complaints and escalate where necessary, • Ensure compliance with GDPR, AML, and relevant regulationsAbout You, • Proven experience in residential block management, • Strong knowledge of leasehold law and service charge processes, • Excellent communication and organisational skills, • Confident managing multiple priorities in a fast-paced environment

An established company are currently looking for an Account Manger to join their team. The Account Manager role involves overseeing the delivery and performance of facilities management, ensuring services are delivered in line with SLAs and KPIs. • Salary: £35,000 to £37,000, • Acting as the main point of contact for client representatives regarding service delivery and works, • Responding to queries in a timely and professional manner, • Managing contractual obligations, ensuring works are meeting set standards, • Managing and coordinating reactive jobs reported by the client, tenants, or contractors, • Ensuring works are assigned to the appropriate contractor and completed within agreed SLAs, • Assessing issues and determining the correct category in which they are to be completed, • Carrying out quality checks and reports to ensure works meet contractual standards, • Ensuring contractors comply with service specifications and agreed schedules, • Tracking the completion of maintenance activities across the portfolio, • Managing and escalating complaints as necessary, • Investigating issues, coordinating corrective actions and ensure swift resolution, • Collecting and maintaining service reports, • Analysing performance data and preparing KPI reports, • Presenting and reporting on performance to the client, • Reviewing and approving works and ensure appropriate costs are recorded, • Previous experience in a similar role desirable, • Strong organisational and administrative skills

Job Title: Registered Care Manager Location: Ilford, Redbridge Salary: £35000-£45000per annum (Based on experience) Job Type: Full-Time, Permanent About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. The Care Manager Role: We are seeking an experienced and compassionate Care Manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. Care Manager Key Responsibilities: • Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care., • Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training., • Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals., • Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients., • Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements., • Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner., • Monitor and manage the budget for care services, ensuring efficient use of resources., • Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports., • Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: • Proven experience as a care manager or in a similar role within the healthcare or social care sector., • Must have a full UK driving license., • Strong understanding of care regulations, standards, and best practices., • Excellent leadership and people management skills, with the ability to inspire and motivate a team., • Exceptional communication and interpersonal skills, with a compassionate and empathetic approach., • Ability to develop and implement effective care plans tailored to individual client needs., • Proficiency in managing budgets, resources, and scheduling., • Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care., • Experience with CQC inspections and compliance is highly desirable. Benefits: • Competitive salary with opportunities for career progression., • Comprehensive health and wellness benefits., • Support for ongoing professional development and training., • Flexible working arrangements and a supportive work environment., • The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you. Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including • Enhanced Disclosure and Barring Service (DBS) check., • Verification of qualifications and experience., • Comprehensive reference checks, including a recent employer reference., • Right to work check

Regional Nurse Manager Central South Are you a natural people leader who would thrive directing and supporting a regional team of community-based Nurses delivering high quality care to patients? As a Regional Nurse Manager, you will support a commercially focused, efficient and safe nursing service delivering on operational accountabilities. Support and develop the strategic focus of the national Nursing Service and the local Directorate. You will manage and direct a team of motivated and appropriately skilled field-based Nurse Advisors to meet expected standards of compliance with all internal and external Regulatory bodies. This position is full-time Monday - Friday and is field based across London and surrounding areas. Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients. Our product portfolio included a comprehensive range of IV generic drugs, infusion therapies and clinical nutrition products as well as the medical devices for administering these products. Responsibilities • Effectively manage a team of Clinical Nurse Advisors including ensuring compliance with mandatory training and clinical competence, supporting personal development and health and well-being, • Manage staffing levels in the directorate through monitoring of nurse efficiencies including management of recruitment, absence and attrition, • Deliver on regulatory requirements and clinical governance through audit and management of incidents and complaints, • Involvement in nurse capacity, skillset monitoring and contingency processes, • Deputise for the Clinical Business Manager as required and as part of management team support roles during periods of absence, • Participate in or lead national committees or projects in line with the nursing strategic goals Qualifications/experience • All candidates must hold a current NMC registration, • A full driving license is required, • A recognisable nurse training or mentorship qualification is desirable, • Line management or equivalent experience is desirable Benefits • Private healthcare, • Company car/allowance, • Contributory Pension Scheme (rises with service), • Role specific tailored training and development plan, • Life Insurance (4 x salary, death in service), • 25 days holiday (rises to 27 after 5 years service) and ability to buy/sell holidays, • Maternity, Paternity and Adoption Leave, • Professional fees paid, • Bike to work scheme, • Long Service Awards, • Employee Assistance Programme, • Free onsite parking and subsidised canteen, • Blue Light Card, • Company funded family days out We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Senior MRI Radiographer Our Values Oryon offers innovative, personalised healthcare that is affordable, straightforward and convenient. Our services are delivered by a dedicated and approachable team in a friendly and professional environment that inspires confidence and reassures patients. By providing opportunities for networking and collaboration between healthcare professionals, we strive to make healthcare provision more innovative, flexible and efficient. Our Vision and Mission Oryon’s vision, and therefore the driving force behind everything we do, is to become the go-to place for affordable, private diagnostic and preventative healthcare in the UK. Our mission is threefold. Firstly, to provide the quickest, most affordable and personalised healthcare available, through the services of Oryon Imaging and Oryon Connect. Secondly, for Oryon Develop to become the leading voice for expertise within the wellness sector, a place where both healthcare professionals and the public can engage with the latest healthcare and wellbeing content. And finally, to encourage and inspire our colleagues to embrace and contribute to the innovation-led culture that is at the heart of everything Oryon stands for. About the role Oryon Imaging has established an exceptional reputation within the diagnostic imaging sector throughout the years. We are proud to be the first-choice imaging centre for thousands of reputable practitioners in the field. We strive for efficiency and innovation. We are looking for a qualified and experienced Senior MRI radiographer to join our dedicated and enthusiastic team. Reporting to the Clinical manager, you will provide customer-focused, high quality diagnostic radiography service. This role is an opportunity to join the company led by innovation and determination to show the way to better health; through the services of Oryon Imaging, Oryon Develop and Oryon Connect. Responsibilities • Undertake all imaging procedures in line with existing modality specific guidelines and protocols; in accordance with best practice (IRR 99, IRMER 2017), CQC standards, SOR and RCR guidelines, • Conduct MRI safety checks with patients prior to their examination, obtain consent and ensure suitability for the examination., • Ensure safe use and maintenance of specialist imaging equipment, adhering to local MRI safety policies and procedures and local rules, reporting any problems to the Clinical Manager and/or engineering support., • Dispense contrast media/drugs as an assigned practitioner under the direction of the consultant radiologists or clinicians and maintain accurate records in accordance with the medicine management policy and PGDs., • Provide expertise to ensure the appropriate triage, booking and examination of patients., • Accurate data entry on to Radiology Information (RIS) and Picture Archive (PACS) systems., • Ensure all patients are treated as individuals especially in regards to Care, Dignity and Respect., • Ensure due regard is given to the customs, values and spiritual beliefs of patients and that patients’ views are sought and taken into account., • Maintain the confidentiality of patients and follow the requirements of the Data Protection legislation., • Participate in providing responses to enquiries and requests from a range of stakeholders and referrers., • Liaise with consultant radiologists regarding protocols and patient referrals., • Run Quality Assurance checks on equipment, and action as appropriate., • Participate in clinical audits including health and safety, infection control, and radiation protection., • Maintain and use clinical stock and supplies in an efficient and cost-effective manner, ensuring stock is in date and a proper stock control is maintained., • Comply with infection prevention and control policies., • Understand and adhere to the Company Health and Safety Policy., • Identify and report any risk which has a potential adverse effect on Oryon Imaging’s ability to maintain quality of care and the safety of patients, staff and visitors., • Comply with CQC and Compliance requirements., • Report all incidents and complaints in line with Company Policy., • Participate and comply with the Oryon Imaging review and appraisal system., • To participate in the induction and training of new staff., • To attend compulsory internal and external staff training courses and/or complete online courses., • To maintain up to date and accurate personal CPD records., • Work effectively within the team, advising and mentoring more junior members of staff. About you The ideal candidate will be a qualified experienced MRI radiographer passionate about high quality patient care. You will have excellent interpersonal and communication skills, and the ability to empathise with patients, especially when they might be distressed or anxious. A high level of IT competency and literacy skills are also essential. You’ll pay attention to detail and take pride in your adaptability, competence and professionalism. You’ll be able to exhibit confidentiality, discretion and trustworthiness. Essential qualifications: • Degree in Radiography or equivalent, • HCPC Registration, • Proven experience in healthcare and patient-focused services, • Minimum of 2 years’ experience in MRI covering a wide range of examinations and applications, • Good knowledge of MRI physics to ensure ability to manipulate sequence parameters and modify technique in difficult circumstances where required, • Ability to assess and implement specialist imaging procedures, adapting technique and prioritizing imaging if required, • Proven awareness of Health and Safety regulations, Infection Control and Clinical Governance, • Commitment to CPD, • Cannulation Certificate desirable, • PGDip in MRI or masters in MRI/Radiography desirable Essential skills: • Excellent listening skills, patience and ability to empathize, • Recognition of patient distress or worry and ability to reassure and calm, • Ability to relate to people of all ages and backgrounds, • Professional and cooperative attitude towards, customers and colleagues of all levels, • Experience and competency working with a variety of imaging equipment, • Attention to detail and accuracy, • Ability to prioritise workload, manage time effectively and use initiative, • Commercial awareness, • Excellent literacy skills, • A high level of IT competency Benefits & rewards At Oryon we reward and recognise commitment to work with company benefits which include: • 27 days of holiday (+ bank holidays), • Contributory pension and Life Insurance scheme, • Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging, • Access to a variety of CPD courses available live and on-demand offered by Oryon Develop, • Other training, learning and development opportunities, • Enhanced maternity and adoption leave, • Cycle to Work Scheme, • Season Ticket Loan, • Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work, • Wellbeing: Employees Assistance Program to support with mental, physical and financial health, • Fruits and refreshments at the clinic, • Team Events: from breakfasts at the office, afterwork activity or drinks to all day summer teambuilding, themed parties or even weekends away abroad! Please note that any offer of employment will be subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Additionally, you are required to have proof of the following vaccinations and/or safe immunity levels: Hep B, MMR, DPT, BCG (Tuberculosis) and Varicella (Shingles/Chickenpox) (If you do require Oryon Imaging to arrange pre-employment checks for the above upon offer of employment, please do notify us as soon as possible)

Registered Care Manager / Care Manager – Outstanding Rated Service – West London CQC Outstanding Rated Service – West London £45,000 – £50,000 per year + performance bonus (Flexibility available for exceptional candidates) Home Instead – Chiswick Home Instead Chiswick is seeking an experienced Registered Care Manager / Care Manager to join our CQC Outstanding rated domiciliary care service in West London and help lead the next stage of its development. This is not a replacement role. As our service continues to grow, we are strengthening our leadership structure and looking for a capable operational leader who can help guide the next stage of development. You will initially work closely with our Director and senior leadership team, with the opportunity to progress into CQC registration in the future once fully embedded within the service. Our Chiswick office is an Outstanding-rated service with an established reputation, a strong private client base, and a well-developed infrastructure including a 16-person office team. This is a rare opportunity to step into a stable, high-quality service and help shape its continued growth. Key Responsibilities • Support the operational leadership of a well established domiciliary care service, • Ensure the service continues to meet and exceed CQC standards, • Lead, support, and develop a team of care professionals and office staff, ensuring strong operational performance and service quality., • Oversee care planning, service reviews, and quality assurance processes, • Manage safeguarding, complaints, and investigations where required, • Work closely with the Director and senior leadership team on service development, • Build strong relationships with clients, families, and healthcare professionals Ideal Candidate Profile • Are currently a Registered Manager, Care Manager, or Deputy Manager in domiciliary care, • Have strong knowledge of CQC compliance and inspection standards, • Have experience managing care teams and operational service delivery, • Hold Level 5 Leadership in Health & Social Care or are currently working towards it, • Have a clinical or nursing background (desirable but not essential), • Holds a full UK driving license and has access to a vehicle What We Offer • Opportunity to join an Outstanding-rated service, • Strong leadership infrastructure and established office team, • Opportunity to take on CQC Registered Manager responsibilities in the future., • Supportive senior leadership team including clinical expertise, • Competitive salary and bonus structure

Resolution Team Leader We are seeking an experienced Resolution Team Leader to lead a high performing team, delivering fair, timely complaint resolutions and driving service improvement. Position: Resolution Team Leader Salary: £42,149 per annum London weighted or £37,573 per annum regional Location: London Stratford or Manchester Trafford with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 24 April 2026 Interviews: 30 April 2026, face to face About the role This is a key leadership role within a customer resolutions function, focused on delivering high quality complaint handling and improving the overall resident experience. You will lead a team responsible for managing complaints with professionalism, empathy and efficiency, ensuring compliance with internal standards and regulatory expectations. Key responsibilities include: • Leading, coaching and developing a high performing resolutions team, • Managing complex and escalated complaints to ensure fair and timely outcomes, • Monitoring performance against KPIs including resolution times and customer satisfaction, • Driving quality and consistency across all complaint responses, • Ensuring compliance with complaints procedures and relevant regulatory frameworks, • Working with stakeholders to identify root causes and reduce complaint volumes, • Conducting regular one to ones, quality checks and targeted training to improve performance You will bring strong leadership experience within a customer service or complaints environment, along with the ability to manage sensitive situations with confidence and professionalism. You will have: • Proven experience leading or supervising a team in a customer service or complaints setting, • Experience handling complex and sensitive customer issues, • Strong communication skills with the ability to influence and provide constructive feedback, • A track record of coaching and developing team members, • The ability to drive performance and maintain high service standards, • Confidence using Microsoft Office including Excel and working with data This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong focus on quality, inclusion and sustainability, they are committed to delivering excellent services and creating positive outcomes for the communities they serve. They offer a supportive and inclusive working environment alongside a comprehensive benefits package, including a generous pension contribution, annual leave entitlement, wellbeing support and opportunities for professional development. Other roles you may have experience of could include: Customer Relations Manager, Complaints Manager, Customer Experience Manager, Service Delivery Manager, Housing Customer Services Manager, Casework Manager, Customer Operations Team Leader Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Context: We are seeking a motivated, creative, and relationship-focused supervising social worker to join our nurturing team of seven dedicated professionals. Lika is a values-led organisation, committed to making a difference, and we’re looking for a like-minded individual to contribute to our mission of supporting foster carers and ensuring excellent outcomes for children in care. If you are inspired by meaningful work and aligned with our values, we’d love to hear from you. Lika Family Fostering is a small, independent fostering agency based in London, recruiting foster carers for children in local authority care. We support carers in developing resilience, offering guidance on building and maintaining secure relationships with everyone significant in the child’s life. Our systemic approach enables us to provide comprehensive support to both child and carer. At the heart of every foster home lies a shared commitment to ensuring that each looked-after child receives the best possible care and a nurturing foster family. To achieve this, Lika Family Fostering upholds high standards through a comprehensive training and support program tailored for both foster carers and their supervising social workers. This program is grounded in systemic therapy principles, which focus on fostering meaningful relationships within families. Rated Outstanding, Lika’s approach empowers carers to become confident, skilled professionals who understand and meet the needs of young people with complex backgrounds. Purpose of the role: This London based, Supervising Social Worker (SSW) role provides direct support, supervision, and guidance to foster carers, ensuring a safe, stable, and nurturing environment for the children in their care. This role involves building strong, trust-based relationships with foster carers, conducting regular visits, and providing on-call therapeutic support. SSWs play a crucial role in safeguarding by monitoring children’s well-being, identifying concerns, and collaborating with the children’s network to implement necessary support plans. The SSW also contributes to the professional development of foster carers, guiding them through training, personal development, and fostering requirements. Assessing the needs of foster carers, addressing challenges, and ensuring compliance with fostering regulations and agency policies are key responsibilities. The role requires active participation in fostering assessments, report preparation, and making recommendations to fostering panels, always with a focus on the best interests of the child and family stability. Responsibilities: • Manage a caseload of up to 12 foster carers. Foster carers are based around London. There is the possibility that there may be sometimes that there is need to visit foster carers in the North West of the country at our regional hub., • Guide and support the induction period of newly approved foster carers, ensuring the TSDS portfolio is completed to a high standard., • Conduct monthly reflective supervision with allocated foster carers, enabling them to reflect on their interventions and understand the impact they have on the child’s development and outcomes., • Equip carers to make a positive difference in a child or young person’s life using a clear theoretical framework, such as systemic, social learning theory, therapeutic parenting principals., • Undertake direct work with children to enhance placement stability and support the development of children in placement. This work will be coordinated with the placing authority and aligned with the support level provided by Lika., • Identify learning and development needs of foster carers in the fostering task, in line with the organisation’s therapeutic approach., • Conduct unannounced visits and health and safety/risk assessments, ensuring carers fully understand the fostering role., • Participate in Annual Reviews of foster carers within required timescales, providing written evidence of competencies. Present Annual Review Reports to Lika’s fostering panel., • Arrange and/or attend meetings to support foster carers, children, and young people, preparing reports as necessary, such as for LAC reviews or placement stability meetings, and advocate for both the foster carer and the young person as needed., • Collaborate with Lika Family Fostering’s therapist and managers to ensure effective direct work with both foster carers and children in placement., • When needed, assist the matching lead with connecting foster carers who have availably to young people referred to the agency., • Part of our out of hours duty rota – supporting foster carers during emergencies., • Attend both monthly 1:1 reflective supervision with the Practice Lead as well as group supervision to assess foster family dynamics and create interventions to improve the care provided to each child or young person., • Ensure full compliance with legislative requirements and company operational standards to safeguard children and manage business risks effectively., • Ensure children and young people are informed of their rights and supported in using Lika Family Fostering’s complaints procedures, as well as those of their local authorities/health trusts where necessary., • When confident, assist with the facilitation of training for new carers through Skills to Foster., • Prioritise the protection of children and the promotion of their welfare in all activities, ensuring that critical incidents and allegations are documented, investigated, and appropriately addressed, per Lika Family Fostering and relevant local authority child protection procedures. Report any concerns to the Registered Manager immediately., • There is potential to reassess carers whose circumstances have changed, who have taken a break, or for new applicants wishing to join the agency., • Work with the social work team to help identify any needs within the foster family eg respite, activities, therapy, holidays, with all members of the child’s network, including contributing to all meetings and any other tasks defined. Qualifications and experience: • Social Work qualification (e.g., Dip SW, CQSW) plus relevant Post-Qualifying training., • Registered with Social Work England., • A minimum of three years of qualified social work practice, including direct fieldwork experience in childcare planning and/or fostering. Ideally you will have experience directly supervising foster carers., • Experience in analytical and critical report writing., • Experience in direct work and life story work with children., • Experience working with challenging behaviours and facilitating positive change when supporting families or foster carers. Knowledge: • Appreciation for the impact of brain development, separation, and loss on children., • Awareness of the diversity in family structures and their potential to meet children's unique needs., • Understanding of Fostering Regulations and National Minimum Standards, with motivation to seek applicants capable of exceeding these standards for the benefit of vulnerable children., • Knowledge of the Children Act 1989 and other relevant laws/regulations governing fostering., • Familiarity with the fostering panel process and ability to support foster carers through reviews effectively. Abilities: • Strong interpersonal and listening skills., • Proficiency in clear and effective oral and written communication., • Capability to process, analyse, and summarise complex or distressing information for professional reports and fostering panels., • Skill in conducting balanced risk assessments focused on children's safety and well-being., • Capacity to identify key issues and solutions and convey them clearly., • Ability to facilitate the participation of all family members in the supervision process., • Proficiency in creating engaging, supportive, and challenging supervision sessions for foster carers to enhance their development and knowledge in trauma-informed care., • Skill in making informed, decisive recommendations on foster carers' support and training to provide optimal placements for vulnerable children., • Ability to perform direct work with children to strengthen their sense of identity and self-esteem. Attitudes: • Commitment to achieving the best possible outcomes for children in care., • Dedication to supporting foster carers in meeting the needs of children with complex backgrounds., • Valuing of diversity across ethnicity, religion, gender, disability, and sexual orientation., • Commitment to confidentiality in all professional interactions., • Willingness to enhance knowledge and understanding through reading, discussion, and supervision. Benefits: • Salary: between £35,000 - £46,000 p/a - full time and permanent, • Annual Leave: 28 days, increasing to 30 days after two years of service., • Flexible Work Environment: Home-based, with 1 day per week (Tuesdays) in the office for collaborative team sessions., • Professional Development: Access to therapeutic training opportunities for ongoing growth., • Pension: NEST pension scheme enrolment., • Travel Reimbursement: Mileage reimbursement of 0.45p per mile for drivers / Oyster card provided for all work-based London travel., • Training: Part funded course on a systemic family therapy foundation level program within the first year of employment. If you would like to have an informal conversation about this role, please contact Director Jamie McCreghan on 07593585124 or

About Kaytus Kaytus is a pioneering international company with a significant presence across Europe, including operations in Germany, the United Kingdom, France, Finland, and others. We specialize in delivering state-of-the-art server and related solutions to our global clientele. Committed to driving sustainable enterprise development through intelligent digital transformation, Kaytus leads with innovation and industry-defining actions. Our extensive operations across Europe enable us to meet local client needs effectively, showcasing our technological expertise and capacity for innovation in a highly competitive market. For more information about Kaytus, please visit our website at . About this position The Account Manager is to carry out account development and relationship management activities to maximize sales of Kaytus products and solutions in UK. Account manager will be responsible for generate enterprise business opportunities, will be involved in designing sales annual plan, selling products and developing the marketing event of Kaytus brand. The responsibility of an account manager is to present, promote and sell Inspur Server/Storage products using solid arguments to existing and prospective customers. Your tasks • Establish, develop and maintain long-term positive business and customer relationships with key account proactively. Identify key account needs and review their marketing requirements., • Expedite the resolution of customer problems and complaints to maximize satisfaction., • Develop and implement territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field., • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services., • Coordinate with Field Application Engineer and product manager to provide valuable products and solutions to key clients. Identify customer key decision making chain accurately and organize bid., • Achieve agreed upon sales targets and outcomes within schedule, development targets and other related performance assessment. Your profile: • You have a university degree of Computer Science, Business Administration, International Business or similar, or you have equivalent work experience in the IT and Cloud industry., • You have solid background in server and storage sales experience in distributor or system integrator, and you have sales experience with medium or large customer project., • You have outstanding communication and interpersonal skills, and you have excellent project management skills, problem-solving, analytical, and troubleshooting skill., • You speak English with business fluency. What do you need to know? Working time: Full time Location: London, UK Language: English fluent Do you have questions? For further information please contact Irene Xu (HR Recruiter in EU) Email:

Job Title: Senior HR Manager/HR Manager (Covering Some Office Management Responsibilities) Location: Nine Elms, SW London Department: HR & Admin Department Employment Type: Permanent Salary: Competitive Market Rate Package Hours: 9:00 – 18:00 Monday – Friday About Us: Established in 2017, Excel Winner is leading the Thames City project in Nine Elms, part of Europe's largest regeneration initiative. We aim to transform the Vauxhall, Nine Elms, and Battersea Opportunity Area by introducing new homes, creating jobs, and developing biodiverse green spaces. Summary of the Job: We are seeking an experienced and proactive Senior HR Manager / HR Manager to act as a strategic business partner across the organisation. This role will lead the full spectrum of HR functions, including talent acquisition, employee relations, performance management, compliance, and learning & development, while also covering some office management responsibilities to ensure smooth day-to-day operations. The successful candidate will combine strong operational HR expertise with a hands-on approach and the ability to work effectively in a multicultural environment. Job Responsibilities: • Act as a strategic business partner to deliver full-cycle recruitment, including drafting job descriptions, managing job postings, coordinating interviews, advising hiring managers, negotiating offers, and overseeing onboarding processes., • Design, coordinate, and implement comprehensive learning and development programmes to ensure regulatory compliance while supporting employee skill development, career progression, and organisational capability building., • Oversee employee benefits and welfare programmes to enhance employee engagement, wellbeing, and overall employee experience., • Maintain up-to-date knowledge of UK employment legislation, including the Employment Rights Act 2025, ensuring all HR policies, procedures, and practices remain compliant and effectively implemented., • Partner with business leaders to set annual and seasonal performance targets, lead performance review cycles, and support continuous performance management initiatives., • Manage employee relations matters, including investigating complaints and grievances, and leading disciplinary processes in a fair, consistent, and objective manner., • Maintain accurate and confidential HR records in compliance with UK legal requirements and internal policies., • Lead or support office management and administrative functions to ensure smooth day-to-day operations., • Undertake additional HR and administrative responsibilities as required to support business needs. Job Requirements: • Proven UK work experience as an HR Manager or HR Business Partner., • Demonstrated hands-on experience in managing Employee Relations (ER) cases is essential, including grievances, disciplinary matters, investigations, performance issues, and absence management., • Strong working knowledge and practical experience across all core HR functions, processes, and best practices., • Solid understanding of UK employment legislation and confidence in applying it to real case scenarios., • Degree (or above) in Human Resources Management, Business Administration, or a related field., • CIPD qualification is desirable but not essential., • Willingness to undertake office administration responsibilities as part of the role., • Excellent written and verbal communication skills in English., • Proficiency in Chinese is desirable but not essential., • Strong work ethic and professional attitude, with a proactive approach, sense of ownership, and ability to work independently., • Demonstrated ability to work effectively in a multicultural environment. Please Note: The duties and responsibilities listed in this job description are not exhaustive. The role may require the post holder to undertake additional tasks within the general scope of the position. Such duties should not fundamentally alter the nature of the role. This job description is intended to adapt to the evolving demands of company objectives and priorities. How to apply: If you are a motivated professional with the skills and experience to thrive in this role, we encourage you to apply by submitting your updated CV directly through LinkedIn job post.

We are recruiting for a Senior Registered Building Inspector to support the delivery of Building Control services within a local authority setting. This role will focus on managing a portfolio of complex developments, ensuring compliance with Building Regulations and supporting enforcement and advisory functions. You will manage your own caseload across a range of projects, providing technical expertise, supporting colleagues and contributing to service delivery. Rate: £540 per day Location: North London Key Responsibilities • Manage a caseload of Class 2A–2E development sites, including plan checking, site inspections and maintaining accurate records., • Assess compliance with Building Regulations, the Building Act 1984 and associated legislation and technical standards., • Respond to dangerous structures callouts and participate in an out-of-hours rota., • Investigate complaints, unauthorised works and contraventions, supporting and initiating enforcement action where required., • Prepare evidence for legal proceedings and attend court or hearings as required., • Provide advice and guidance to applicants, agents, contractors and members of the public., • Review fire statements at pre-application stage and provide technical input where required., • Support the Team Manager in delivering the Building Control service, including supervision of other inspectors., • Provide support and oversight to Class 1 and Class 2A inspectors, including delegated tasks where appropriate., • Contribute to quality management systems and ensure compliance with service standards., • Progress applications and support the issuing of completion certificates in line with delegation arrangements., • Work in accordance with the Code of Conduct for Registered Building Inspectors. Skills and Experience • Registered Senior Building Inspector (Class 2D–2E) with the Building Safety Regulator., • Membership of a relevant professional body (RICS, CABE, CIOB or equivalent)., • Extensive knowledge of Building Regulations, construction methods, legislation and best practice., • Experience managing a caseload of complex developments within Building Control., • Ability to carry out plan assessments, site inspections and enforcement activities., • Experience investigating complaints and supporting legal or enforcement processes., • Strong communication skills and ability to engage with a range of stakeholders., • Experience supervising or mentoring other inspectors., • Confident using IT systems and managing records.

Regional Paraplanning Manager Location - London Working Pattern - Full-time | Standard business hours Role Overview This is a senior leadership role responsible for the strategic direction, technical quality, governance, and performance of a multi-region paraplanning function within a regulated financial planning firm. The Regional Paraplanning Manager provides oversight across several regional paraplanning teams (“pods”), ensuring advice support is technically robust, compliant, scalable, and aligned with regulatory and business requirements. Working closely with senior stakeholders across Advice Operations, Compliance, Data, and regional leadership, the role ensures paraplanning capacity, risk, and quality are proactively managed as the business evolves. Key Responsibilities Strategic Leadership & Operating Model • Own and evolve a firm-wide paraplanning operating model aligned to growth, risk, and regulatory expectations, • Provide senior leadership and direction to regional paraplanning leaders, • Act as a senior escalation point for complex or sensitive paraplanning matters, • Lead paraplanning teams across multiple locations, both remotely and in person Performance Management & Oversight • Design and manage paraplanning KPIs and management information (MI), leveraging CRM and workflow systems, • Monitor capacity, productivity, turnaround times, and quality indicators across regions, • Deliver clear, insightful reporting to senior management to support decision-making Technical & Regulatory Governance • Provide senior-level technical oversight across paraplanning activity, • Oversee complex and high-risk advice areas, including escalation and challenge where required, • Ensure templates, processes, and technical guidance remain compliant, consistent, and up to date, • Maintain strong regulatory awareness and embed effective risk management controls People Leadership & Development • Lead, coach, and appraise senior paraplanners and paraplanning leaders, • Oversee onboarding, training, and ongoing technical development frameworks, • Support succession planning and long-term capability development, • Act as a mentor and technical role model within the paraplanning function Change & Continuous Improvement • Lead paraplanning-related change initiatives and process improvements, • Support implementation of regulatory, legislative, and operational changes, • Drive consistency, scalability, and best practice across regional teams Risk & Escalation Management • Manage senior escalations, quality concerns, and potential complaints, • Ensure risks are identified early, mitigated appropriately, and escalated when required Hands-on Technical Capability • Maintain strong technical knowledge across all areas of financial planning, • Step into complex paraplanning cases when required for oversight, training, or capacity support Skills & Experience Required • Extensive experience in paraplanning within a regulated financial planning environment, • Significant people management experience, including leadership of senior team members or managers, • Strong stakeholder management skills, operating comfortably at senior leadership level, • Data-driven approach to performance, capacity, and risk management Qualifications • Minimum Level 4 Diploma in Regulated Financial Planning (RO1–RO6), • Chartered status (or working towards) preferred

Quality Officer About the Company Exeltis is part of the Insud Pharma Group of biopharmaceutical organizations, with over 40 years of experience and operations in more than 50 countries. Exeltis UK was established in 2022 to bring Exeltis products to the UK market, our product portfolio spans menopause, pregnancy, sexual health and CNS, with a healthy pipeline and we are committed to finding clinical solutions to meet the unmet needs for women across key stages of their sexual and reproductive lives. This is an exciting phase in which to join Exeltis to realise their ambitions to become leaders in Women’s Health medicine and contribute to the strategy and culture that will lead to this success. Role Purpose The QA Officer position sits within the Quality, Regulatory and Safety Department and will work collaboratively with the Quality Assurance Manager to maintain and operate the Quality Management System (QMS) to ensure full compliance with MHRA and Good Distribution Practice (GDP) regulations and guidelines, and internal company standards. The role is hands-on, detail oriented, and integral to ensuring quality, compliance, and inspection readiness across the UK affiliate. Specific Responsibilities Quality Management System (QMS) Support • Act as document controller for the lifecycle management of SOPs, templates, forms, Quality Manual and Quality Policy., • Coordinate documentation creation, review, approval, version control, archiving and periodic review cycles., • Maintain the administration of forms, logs, records for Change Controls, Deviations, CAPA, Complaints, Audits, Training Records, Supplier/Customer Qualifications, Returns & Destructions. Operational Quality Activities • Support internal and external audits, including preparation, follow-up actions and tracking of CAPAs., • Contribute to inspection readiness activities and ensure evidence and documentation are up to date., • Assist with customers and supplier qualification activities by maintaining records and ensuring required documentation is complete. Training and Support • Support creation and maintenance of training plans, training matrices, and associated documentation, • Support QMS KPI reporting by collating and presenting relevant quality data. Competencies and personal skills/attributes required for the role • Education: Bachelor's degree in a relevant field (e.g., Life Sciences, Pharmacy, Chemistry) or equivalent experience (essential), • Specific Knowledge: Knowledge of MHRA, GDP and other regulatory guidelines is an advantage (desirable)., • Personal skills: Strong organisational and administrative skills with high attention to detail (essential)., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management systems (essential)., • Excellent communication and interpersonal skills (essential). Company benefits • Competitive salary, • Annual performance bonus, • Pension contributions, • Private medical insurance, • Income protection & life assurance, • 25 days’ annual leave, plus 3 additional days between Christmas and New Year How to Apply Please email your CV to: Job code: EXE-E/INP-CORP-2801-v1 March 2026

BioTalent are supporting a global leader in the development, manufacture, and distribution of innovative radiopharmaceutical products used in advanced diagnostic imaging and targeted therapies. With decades of industry expertise and international operations, they support millions of patients each year through high-quality, life-enhancing medicines. Our organization operates within highly regulated healthcare environments and is committed to innovation, operational excellence, and the highest standards of quality and patient safety. The Role We are seeking a Senior QA Specialist to design and implement analytical testing processes for radiopharmaceutical products while ensuring the QC Laboratory remains fully compliant with GMP and GLP standards. This is a hands-on, site-based role combining Quality Assurance oversight with active involvement in Quality Control activities. Key Responsibilities • Ensure production and analytical methods comply with GMP guidelines, pharmacopoeial standards (EP/BP), and product specifications., • Maintain and support the Quality Management System (QMS), including Deviations, OOS, CAPA, Change Control, Complaints, Recalls, Risk Assessments, Supplier Approval, and Validation documentation., • Review and approve QC analytical and microbiological results; manage investigations and ensure data integrity compliance., • Perform and oversee QC testing of radiopharmaceutical products in line with regulatory and internal standards., • Lead or support root cause investigations and implement effective corrective and preventive actions (CAPA)., • Maintain laboratory documentation, logbooks, validation master plan (VMP), equipment calibration schedules, and stock control., • Support batch release activities, audit readiness, and regulatory inspections., • Train technicians in SPECT and PET QC analytical testing across UK sites., • Support the QA Manager with day-to-day quality oversight and continuous improvement initiatives. Education & Experience • Degree in a related scientific discipline., • 2–3 years’ experience in radiopharmacy Quality Control., • Working knowledge of pharmaceutical chemistry and Good Manufacturing Practice (GMP)., • Strong attention to detail and practical laboratory skills., • Excellent communication and teamwork abilities., • Ability to work under pressure and manage priorities effectively., • Good customer-facing skills and professional conduct., • Basic computer literacy and strong time management. Reach out for more information to:

Brigadiers are seeking a Senior Reception Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/ Reception Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves. The Position We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: • Proven experience as a Reception Manager or Senior in a premium high-volume London restaurant, • Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits, • Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow, • Handle guest enquiries across phone, email, and in person with professionalism and diplomacy, • Oversee VIPs, regulars, and special requests with discretion and attention to detail, • Respond to guest feedback, complaints, and last-minute changes calmly and efficiently, • Maintain a strong presence on reception during peak service periods, • Optimise table allocation to support revenue and smooth operations, • Monitor booking trends and adjust strategies accordingly, • Coordinate large parties, private dining bookings, and special events, • Full proficiency in SevenRooms Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself • Monthly JKS Dining Out Allowance, • Up to 50% off dining across JKS Restaurants, • Retail & Takeaway Discounts, • Code App Membership, • Discounted Gym Membership, • Stream – stream your pay earlier, • Company Donations for your involvement with Charities, • Cycle to work Scheme, • Employee Assistance Program, • Enhanced Maternity/Paternity Leave, • Access to Financial Advice, • Wedding Gift & New-born Care Package - Celebrating your big occasions, • Access to our fantastic L&D Calendar, • A personalised learning & development plan to develop your skills and knowledge, • Additional holiday for every year with us (rising to 30 days), • Employee referral scheme - paying up to £600 per referral, • Staff parties & long service awards The Group JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025. The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. About the Job: An opportunity has arisen for a Day Luggage Porter to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • To tidy the luggage area and Concierge desk as required., • To man the Telephone main switchboard as and when required., • To ensure all requests are the Concierge desk are handled in a professional and courteous manner., • To assist in the Security of the hotel by reporting any suspicious persons or happenings., • To ensure a proper handover is prepared for the morning shift., • To deliver extra beds, turndown beds and clean rooms as requested by your line manager., • To park cars safely when required and issue correct dockets with all details provided as blank filled in., • To prepare the Banqueting Boards and assist in directing guests to functions., • Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule., • Reports any incidents, complaints, suspicious persons or safety hazards immediately. About you: The ideal candidate for this position will have the following experience and qualifications: • Must have UK driving license., • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment., • Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism., • Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service., • Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation. About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. Benefits include - • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

About the Company Exeltis is part of the Insud Pharma Group of biopharmaceutical organisations, with over 40 years of experience and operations in more than 50 countries. Exeltis UK was established in 2022 to bring Exeltis products to the UK market, our product portfolio spans menopause, pregnancy and sexual health, with a healthy pipeline and we are committed to finding clinical solutions to meet the unmet needs for women across key stages of their sexual and reproductive lives. This is an exciting phase in which to join Exeltis to realise their ambitions to become leaders in Women’s Health medicine and contribute to the strategy and culture that will lead to this success. Role Purpose The Quality, Regulatory & Safety Director provides strategic leadership and hands-on oversight of the UK affiliate’s Regulatory Affairs, Pharmacovigilance and Quality activities, with direct line management responsibility for the Quality Manager, Pharmacovigilance Manager and Regulatory Affairs Manager. The role ensures the business remains inspection ready, compliant with applicable MHRA and UK/EU requirements, and able to scale efficiently while protecting patients, maintaining product supply continuity, and enabling commercial growth. This includes ownership of a robust Pharmacovigilance system and Quality Management System consistent with MHRA GVP inspection expectations and all applicable good practice obligations. Leadership, Strategy & Governance • Act as the UK functional leader for Safety, Quality and Regulatory, providing strategic direction and clear priorities aligned to UK business goals., • Lead the UK “fit-for-growth” agenda for compliance: build scalable processes, clarify decision rights, and embed consistent ways of working., • Provide regular updates and risk assessments to the UK GM and UK Leadership Team; proactively escalate emerging compliance risks and mitigation plans. Champion a culture of quality and safety across the affiliate, ensuring compliance is understood as a business enabler and not a barrier. Pharmacovigilance (Safety) Leadership & Oversight • Provide oversight and governance of the UK PV system, ensuring UK obligations are met and that local PV activities align with global PV frameworks., • Ensure robust local processes for adverse event intake, reporting, reconciliation, and timely escalation, including appropriate training and continuous improvement., • Oversee PV Quality Management System elements relevant to the UK, including deviations, CAPAs, audits, and vendor oversight., • Ensure PV compliance interfaces are effective across the business (e.g., Medical, Commercial, MI, Quality, Regulatory, Supply)., • Maintain inspection readiness for PV, including evidence of training, reconciliations, oversight metrics, and documented controls. Quality Leadership (GxP / GDP / QMS) • Oversee the UK Pharmaceutical Quality System (QMS) and ensure it is maintained, inspection-ready, and appropriate for company maturity and growth., • Ensure effective governance of deviations, CAPA, change control, complaints, recalls, supplier qualification, audits, training compliance, and documentation., • Provide senior oversight of Good Distribution Practice (GDP) and quality aspects of supply chain operations, including third-party logistics, wholesalers, and vendors., • Ensure quality agreements/technical agreements are in place, maintained, and operationalised., • Oversee Quality Management Review (QMR) with meaningful KPIs, trending, and documented actions. Regulatory Affairs Leadership • Oversee regulatory strategy and operational delivery for the UK portfolio (e.g., marketing authorisations, variations, renewals, labelling/SmPC/PIL maintenance), • Ensure regulatory intelligence is captured and communicated; interpret new/updated regulatory requirements and implement changes., • Ensure promotional and non-promotional materials meet regulatory requirements and support cross-functional approval processes., • Maintain strong working relationships with MHRA and other relevant bodies (as appropriate), ensuring timely, high-quality interactions and responses. Compliance, Risk Management & Inspection Readiness • Act as the UK point of accountability for GxP compliance, ensuring clear ownership of compliance controls and rapid remediation where gaps are identified., • Lead readiness planning and execution for MHRA inspections and internal audits across PV/Quality/Regulatory, including mock inspections where appropriate., • Ensure effective documentation management and evidence generation aligned to regulatory expectations and internal standards., • Oversee the maintenance of a compliance risk register for the UK affiliate; ensure risks are assessed, mitigated, and monitored. People Leadership & Cross Functional Working • Lead, coach and develop the Regulatory Affairs Manager, Head of Pharmacovigilance and Quality Manager; set clear objectives and support performance and development., • Build team capability and succession plans suitable for a scaling affiliate., • Ensure training needs analysis, role-based training compliance, and ongoing capability uplift across the affiliate (not only within the function)., • Partner with Medical, Commercial, Supply Chain, Market Access, Marketing, and Finance to embed compliant processes into day-to-day operations., • Provide pragmatic guidance to enable speed-to-market while maintaining robust controls., • Work closely with global teams to ensure local needs are understood, appropriately prioritised, and delivered. Qualifications and experience • Degree in a relevant discipline (e.g., Pharmacy, Life Sciences) or equivalent experience., • Significant leadership experience across at least two of the following: Quality, Regulatory Affairs, Pharmacovigilance, with strong working knowledge of the third., • Proven experience operating within a regulated UK pharma environment, including MHRA-facing responsibilities and inspection readiness., • Demonstrated experience building/optimising systems and processes in a growing organisation (scale-up mindset)., • Strong knowledge of GxP expectations relevant to an affiliate (e.g., PV compliance, GDP/QMS, regulatory maintenance)., • Track record of managing and developing teams, with successful cross-functional influence at senior levels. Company benefits • Competitive salary, • Annual performance bonus, • Pension contributions, • Private medical insurance, • Income protection & life assurance, • 25 days’ annual leave, plus 3 additional days between Christmas and New Year EXE-E/INP-CORP-2782-v1; March 2026

Want to be part of the UK’s No.1 voted Nail Salon? Townhouse is the global leading luxury nail salon brand, reinventing the nail salon experience with luxury treatments in beautiful surroundings. Our salons have been featured on Made in Chelsea, in Vogue, Tatler, Glamour, Marie Claire, SheerLuxe and many more, with 40+ salons across the UK, Los Angeles, and New York. We are the most talked about nail brand leading in the revolution of the nail care space, not just for our clients, but for the hardworking team members who work in it! Founded by Juanita Huber-Millet, we are committed to raising the standard of the salon experience. With a focus on immaculate, bespoke treatments and meticulous attention to detail, Townhouse promises an exceptional experience for both clients and team members alike. This salon is operated by NailCo, and will be based in Broadgate Circle. NailCo is part of a well‑established and rapidly expanding business group with a strong portfolio of successful brands across hospitality, food and beverage, fitness, retail, music industry, wedding sector, and an international production company. As we strategically expand into the beauty industry, we are committed to building a high‑performing team that reflects our standards of professionalism, innovation, and operational excellence. Joining NailCo means becoming part of a dynamic organisation that invests in its people. We offer a supportive environment, clear development pathways, and the opportunity to grow alongside a business that is scaling quickly across multiple sectors. If you are ambitious, driven, and passionate about contributing to a fast‑growing brand, NailCo provides the platform to shape a rewarding and long‑term career. Our fantastic benefits include: • Commission - Earn 10% commission on all products sales you make, along with other regular incentives to help you boost products sales., • Tips - Keep all your own tips!, • Refer a Friend - Earn up to £500 for every successful hire you introduce to Townhouse – the opportunity to invite your bestie!, • Training & Development – One dedicated week in our Academy to elevate your existing skills, followed by ongoing in salon training, and clear development pathways to grow your career at Townhouse., • Benenden private healthcare and wellness support – Benefit from the nail industry’s FIRST private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS., • Birthday Pamper Party - During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!, • Holiday on us - An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days!, • Employee Discount - 75% discount on treatments, • Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month., • Social Budget - Every month your manager gets a budget to spend pampering you and your team., • Shopping Discounts - a range of discounts on some of the largest brands to save you money every day. About the Role: As Salon Manager, you play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management of people, customer relations, and salon operations while achieving key performance indicators (KPIs) aligned with company standards. Support and lead the team with a hands-on leadership approach. Establish and manage staff rotas, making weekly corrections as necessary. Conduct team education sessions on brand ethos and trading standards. Evaluate team performance and identify talent for development. Salon Mangers will be providing treatments. Follow up on customer reviews and address complaints promptly. Enhance the customer journey and aftercare services. Keep the team updated on current projects and promotions. Oversee daily salon operations, ensuring efficiency and excellence. Ensure compliance with relevant regulations and standards. Manage salon duties, health and safety procedures, stock management, and stock takes. Coordinate and oversee maintenance activities to uphold salon standards. Role Responsibilities: • Ensure flawless treatments and customer experiences., • Foster a motivated, knowledgeable, and efficient team., • Lead by example as a Townhouse Ambassador., • Manage schedules to balance sales and team well-being., • Address customer reviews and complaints promptly., • Oversee daily salon operations, maintaining cleanliness and safety standards., • Manage stock levels, ordering, and security., • Evaluate and develop team performance., • Implement a local salon marketing plan and track results., • Ensure compliance with regulations and licensing., • Drive salon team to actively recommend and sell Townhouse nail care products tailored to each client’s needs, contributing to salon retail targets. Requirements and qualifications: • NVQ Level 2 in Beauty Therapy, Nail Technology or an equivalent qualification., • Proven experience in salon management., • Strong leadership and team management skills., • Comprehensive understanding of HR procedures., • Demonstrated ability to drive high levels of customer satisfaction., • Knowledge of health and safety procedures in a salon environment., • Proficient in salon operations and compliance management., • This role involves weekend shift availability, to be scheduled fairly across the team Apply Now and Be Part of Our Exceptional Team! Equal Opportunities: Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry!

Job Title: Junior Practice Manager Location: Ilford Salary: £65k - £75k Overview: A well-established law firm is seeking a Junior Practice Manager to lead and oversee its administrative, HR, compliance, and operational functions across multiple offices. Reporting directly to the Equity Partners, the Practice Manager acts as a key link between offices, ensuring smooth coordination of firmwide policies, strategy, and operational excellence. Key Responsibilities: Human Resources: • Coordinate full recruitment process from job advert to offer., • Oversee onboarding and induction for all new hires., • Manage performance and capability processes, advising supervisors on best practice., • Review and update firmwide HR policies to ensure fairness and compliance with employment law., • Ensure timely completion of annual appraisals for all staff and partners., • Coordinate work experience programs., • Manage internal HR issues such as flexible working requests, special leave, and absence management., • Administer leaver processes to ensure continuity of client service. Risk & Compliance: • Handle client complaints and oversee responses., • Manage the firm’s training programs, ensuring completion of compulsory training., • Administer contract compliance requirements. Finance & General Administration: • Support Partners with business development and marketing strategies., • Attend partner meetings and provide commercial insights to assist strategic planning., • Administer salary review processes and approve monthly salary payments., • Liaise with IT consultants and provide first-line onsite IT support. Requirements: • Proven experience managing HR, compliance, and administrative functions in a professional services environment., • Strong understanding of employment law and HR best practices., • Excellent organizational and communication skills., • Commercially aware with the ability to provide strategic insights., • Able to work across multiple offices and manage competing priorities.

ABOUT MAX MARA FASHION GROUP Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style. Job Description: Sales Assistant – Marina Rinaldi – Mayfair Flagship - Immediate start We are currently seeking a Full-Time Sales Assistant for the London Flagship. Main Responsibilities: • Assists the customers in accordance with the Brand philosophy, service and quality standards, • Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team, • Clientele activities, • Ensure that all merchandise is properly displayed and organized;, • Maintain and update professional and technical knowledge;, • Delivers excellent service to ensure high levels of customer satisfaction;, • Deals with customer queries and complaints;, • Acts as ambassador of the customer-centric logic within the store; Profile: The ideal candidate will: • Demonstrate good conversational English., • Have relevant experience in retail or a similar 'service' sector., • Develop and maintain strong client relationships., • Ensure each customer receives a consistent and professional service, • Team player - be motivated to achieve personal and team goals, • Continuously maintain high standards., • Good verbal and listening skills to understand customer needs., • At least 1 year of relevant experience is a minimum, • Friendly, approachable, and able to engage with customers., • Ability to handle complaints and difficult customers politely., • Reliable and punctual., • Flexible with work hours, • Professional appearance and presentation. Mandatory: • Previous experience requested above, • No students as this is a full time position, • Right to work in UK Full training will be given, attractive salary and package offered.

IT Service Analyst London – hybrid working is offered where operationally feasible, after probation Competitive salary, negotiable depending on your experience and expertise + benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Additional support hours mean that you will be required to be part of the On Call Rota - Monday-Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact? What Sets Us Apart At MHA, we’re about people first – our people, our clients, and the communities we serve. As one of the UK’s top 15 accountancy firms and a proud member of Baker Tilly International, the 9th largest network in the world, we are a hub of global knowledge with a strong local commitment. Our people-focused approach truly sets us apart. Here, you won’t just be another face in the firm; you’ll be part of an ambitious, driven team dedicated to continuous learning and growth. We invest in our people because they are the foundation of our success. We take immense pride in being awarded gold for Investors in People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported. Qualification and Essential Skills Qualifications: • ITIL Foundation desirable, • Technical Certification such as CompTIA or equivalent desirable Essential skills: • Experience in a customer facing IT role, • Skilled in the creation and delivery of customer focused presentations and communications, • Experience working within an IT Managed Service environment, • A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems, • Experience working with ITIL service and support processes, • Strong analytical and diagnostic skills for problem resolution and root cause analysis, • A broad understanding of technology and a good level of awareness of technical concepts, • Excellent knowledge of Microsoft products, • Any experience supporting business applications would be an advantage Purpose of the Role The coordination and assurance of all IT Services, ensuring high quality, consistent, professional and service level driven support is delivered to the MHA staff and partners (customers). The role of the IT Support Analyst is to provide outstanding service to our customers. Focusing on your aligned region, offices and customers to gain a deep understanding of their ways of working and ensuring that IT services deliver exceptional value. Support the delivery of an IT service that is reliable, resilient, scalable and secure and puts the customer’s experience at the forefront. Proactively contribute to the service improvement plan and take ownership for your region. Work with the Service Managers and the IT Service Team to monitor the service delivered by our IT Managed service providers, ensuring that there is a seamless approach to service and a relentless drive to delight our customers. Build great relationships with our key customers in your region and be known as the 1st point of escalation for any service queries. Where complaints do arise, ensure that the Service Managers are informed promptly. Work with the Service Managers to create a customer engagement plan for your region. The primary focus is to continuously improve services, saving time and removing frustration. Using your own knowledge and detailed analysis of tickets and current trends to identify and drive opportunities for improvement. A key part of the role is to help our customers to achieve value from IT through improved understanding of the tools available. Through the delivery of workshops, knowledge materials and focused communications. You will be expected to tailor these to the specific needs of your region, offices and customers. Service Desk - In your role you will monitor the queues in your region and ensure that expectations are being met or managed. You will not personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. Applications and selected systems will be passed to your queue for 2nd level investigation and resolution. This will involve working with vendors and other parts of the IT team but in all cases ownership for resolution remains with the IT Service Analyst. The role covers several offices within a region and therefore weekly UK travel and Agile working will be necessary. Main Responsibilities Ensure that all the Service to your offices and customers are delivered in a customer centric manner that is also secure, efficient and cost-effective. The activities associated with this include: • Help our customers with questions and allow them to get the most out of our systems by resolving their issues so they can focus on what is important, • Provide high quality support to customers by email, phone and in person, • Record, update and resolve support tickets and service requests, • Identify and find solutions to problems, • Configure, distribute, maintain and dispose of IT equipment according to established processes, • Support the use of office IT equipment including meeting room technologies, • Resolve 1st and 2nd line application issues and manage the 3rd line support where necessary, • Delivery engaging training & awareness sessions to groups of customers, • Providing a point of escalation to ensure issues are managed efficiently and proactively ensuring minimum impact on staff that use the IT Services, • Being the champion of IT in the region, ensuring that a positive message is given to all and dealing with any dissatisfaction in a professional and positive manner, • Build strong relationships with our IT Managed service providers, ensuring that we work as one team in the interest of the customer, • To be considered, professional and objective always, • Work with the Service Managers to build and implement a customer engagement plan that delivers measurable improvements in service and raises the perception of customers, • Ensure that the Service Documentation and Processes that support the services are up to date and provide an accurate representation of the environment, • Actively contribute to knowledge and communications by producing new articles on a weekly basis General duties • Ensure that written work is delivered to a continually high standard and that all the appropriate company policies for document release are adhered to, • Ensure that all information is kept secure and not disclosed inappropriately, • Be an active part of the IT team providing insights and taking ownership, • Accept additional responsibilities as specifically requested by the Service Managers, • Always ensure you project a professional image, • To comply with all required Company procedures, • To carry out your duties in accordance with the Company’s Equal Opportunities and Health and Safety policies at all times, • To maintain high standards of quality of work, and personal conduct, • To hold a valid driving licence to enable efficient travel to offices, • To be located from different offices in your region on a weekly basis, • Reporting and administrative duties, • Update the customer engagement plan in a timely manner with the Service Managers, • Ensure that Major Incident or Security Reports for your region are completed on time and distributed to the agreed stakeholders, • Contribute to a quarterly customer engagement report for your region, • Financial responsibilities and authority limits, • Procurement of agreed customer equipment with the approval of the line manager and budget holder. The offering • Genuine Work Life balance, • 33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days), • Competitive salary package, • Employee Recognition awards., • Paid CSR Volunteering time., • Accredited Investor in People., • A new and improved programme for Succession planning and supportive management structure to help you realise your potential. And more!

Purpose: The Sales Manager is responsible for leading and accelerating growth within Kinetico UK’s Direct-to-Consumer residential sales channel. This role focuses on improving the efficiency, capability, and conversion performance of the current Water Treatment Experts, while supporting a structured expansion into new territories. The Sales Manager will champion innovative ways of selling, raise in-home demonstration-to-sale conversion rates, embed referral-led growth, and increase average sale value through solution-led customer interactions. The role is central to delivering a premium, consistent customer experience and driving scalable D2C growth aligned to Kinetico UK’s wider residential strategy Key Areas of Responsibility: Direct Sales Strategy & Leadership • Deliver the Direct sales plan in line with the national residential growth strategy., • Lead, coach, and motivate WTEs to achieve and exceed sales targets., • Set clear KPIs and performance expectations for individual reps and territories., • Build a high-performance culture focused on customer outcomes, accountability, and continuous improvement., • Provide regular performance insights and recommendations to the Head of Residential Sales. Efficiency & Capability Uplift of Water Treatment Experts • Increase productivity and effectiveness of the existing WTE team through structured coaching, ride-alongs, and skills development., • Identify performance gaps and deploy targeted training plans covering product knowledge, consultative selling, and closing skills., • Improve pipeline discipline, CRM (Salesforce) usage, and route planning to maximise demos per rep and success per visit., • Standardise best-practice approaches across the team to ensure consistency and scalability. Conversion Improvement (In-Home Demonstration → Sale) • Own and improve the Direct demonstration journey to raise conversion rates., • Strengthen WTE capability in needs-based selling, value articulation, and objection handling., • Analyse lost sales data to identify barriers and implement corrective actions., • Introduce structured coaching and playbooks to drive improvement in close rate, confidence, and customer trust. Territory Expansion & Growth Delivery • Support the phased expansion of Direct coverage into new UK territories., • Assess territory performance and growth potential, recommending recruitment or resourcing where needed., • Ensure new territories launch with consistent standards of sales process, customer experience, and reporting., • Track ramp-up performance and implement interventions to hit early-stage growth milestones. Innovative Selling & Customer Experience Excellence • Test and implement new ways of selling aligned to market trends and consumer behaviours (e.g., hybrid/virtual demos, digital lead nurturing, consultative water assessments)., • Work with Marketing to align Direct messaging, lead quality, and campaign effectiveness., • Ensure every customer interaction reflects a premium Kinetico experience, from first contact through install handover., • Monitor satisfaction, feedback, and complaints and drive continuous experience improvements. Referral Programmes & Increased Value per Interaction • Embed referral-led selling as a core Direct growth engine., • Ensure WTEs confidently ask for referrals and understand how to position them as a customer benefit., • Design and refine referral mechanics, incentives, and tracking to optimise lead volume and conversion., • Increase average sale value through solution bundling, upgrades, and add-on selling (e.g., RO + softener, service plans, premium options)., • Track and improve AOV, attach rates, and referral-to-sale outcomes. Sales Operations, Reporting & Cross-Functional Collaboration • Ensure disciplined CRM usage for lead tracking, forecasting, and pipeline management., • Provide weekly/monthly reporting on revenue, productivity, conversion, AOV, referral performance, and territory progress., • Collaborate with Service, Operations, and Warehouse/Logistics to ensure smooth installs and consistent customer promise delivery., • Partner with Finance to support accurate forecasting and performance tracking. Key Competencies: · Direct Sales Leadership – strong ability to lead field-based, consultative in-home sales teams. · Performance Coaching – proven skill in uplifting capability, productivity, and conversion through hands-on coaching. · Commercial Acumen – strong understanding of revenue drivers, margins, and value-based selling. · Customer Orientation – commitment to premium customer experience and trust-based selling. · Innovation & Growth Mindset – proactive in exploring new selling approaches and territory models. · Analytical Thinking – data-driven approach to improving conversion, efficiency, and AOV. · Collaboration & Influence – able to work cross-functionally and create alignment around customer outcomes. · Adaptability – comfortable operating in a fast-moving and evolving residential market. · Communication & Relationship Building – strong interpersonal skills with reps, customers, and stakeholders. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven track record in leading or managing direct/field sales teams (5+ years preferred)., • Demonstrated success improving sales conversion rates and productivity in consultative selling environments., • Experience with in-home demonstration selling models (home improvement, technical consumer products, premium retail, or similar)., • Evidence of implementing referral programmes or increasing AOV through solution-led selling., • Strong collaboration history with marketing and operational teams., • Solid experience using CRM systems (Salesforce preferred) and sales performance reporting. Technical Skills • CRM proficiency (Salesforce preferred)., • Strong analytical and forecasting ability., • Competent with Microsoft Office (Excel, PowerPoint, Outlook)., • Familiarity with digital lead handling, hybrid selling, or e-commerce-supported sales is an advantage. Additional Assets • Experience in water treatment, plumbing, or technical in-home sales environments (advantageous)., • Full UK driving licence and willingness to travel regularly Organisational Context: The Sales Manager is a critical role within Kinetico UK’s Residential Sales structure, accountable for driving performance and growth in the Direct-to-Consumer channel. Reporting to the Head of Residential Sales, the role leads the Water Treatment Expert team through a journey of efficiency improvement, conversion uplift, and geographic expansion. Through strong leadership, innovative selling methods, and a relentless focus on customer experience, the Sales Manager D2C ensures Kinetico continues to grow its residential footprint and maximise value from every customer interaction.

Resident Support Manager (Maternity Cover) Location: Bermondsey, London SE16 (occasional travel to other sites) | Salary: Competitive | Contract: 6–8 months maternity cover | Hours: 37 hours per week. Salary £45k per annum. The Opportunity An established almshouse charity is seeking a Resident Support Manager to lead resident support services in Southwark. This role sits at the heart of the community, coordinating pastoral and welfare support, enabling independent living and ensuring residents can access the right care and services at the right time. You will line manage two Resident Support Officers and work closely with colleagues to build a safe, welcoming and connected environment. Key Responsibilities • Lead and line manage the resident support team, ensuring a visible, responsive on-site service., • Develop and oversee support that enables residents to live independently for as long as possible, tailoring help to individual needs., • Coordinate care and connect residents with local agencies and providers, ensuring residents have the information needed to live safely., • Provide first-point housing management support, including basic enquiries, repairs, neighbour issues and complaints., • Manage voids and allocations processes with the Head of Housing, helping minimise turnaround times and income loss., • Drive resident engagement: plan inclusive activities, manage budgets and encourage use of technology/assistive tech., • Oversee building safety and compliance, including safeguarding practice, fire awareness and maintenance processes with staff and contractors., • Support on-site research activity as required, including resident liaison and wellbeing/outcomes data collection. The Candidate • Experience of working with older people, ideally in community, sheltered/supported housing, health or social care settings., • Able to support and lead a small team; line management experience desirable., • Working understanding of safeguarding vulnerable adults and confident escalating appropriately., • Strong administration, organisation and communication skills, with excellent IT, numeracy and literacy., • Friendly, flexible and calm under pressure; empathetic and solutions-focused., • Able to plan and prioritise workload to meet deadlines and maintain attention to detail., • Commitment to equality, diversity and inclusive practice., • Desirable: basic housing management knowledge, welfare/housing benefits awareness, and a relevant qualification (or willingness to work towards). How to Apply Please apply using the link or email syed@civitas recruitment for further info.