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An opportunity has arisen for a full-time Reception Supervisor who is head and shoulders above the rest! We need someone who understands the importance of 5* customer service, professionalism, organisation and management but who is also naturally warm, friendly and a people person. You will work closely with both the Management team and the Reception team and will act as a trainer and mentor for the Reception staff so that they uniformly offer the best experience possible for our members. Above all, you will lead by example and will exemplify what a superstar Receptionist is. As Reception Supervisor, you will have a wide variety of duties that you will be expected to engage in. The role is interesting and varied and whilst there can of course be down time, on the whole it is fast paced. Amongst the usual day to day running's of reception, it will be your responsibility to create and maintain efficient Rota’s ensuring that the reception is covered at all times, keep on top of merchandising and ordering, staff training, Reception recruitment, to ensure that staff are following correct procedures at all times, to create and implement new procedures when deemed necessary, to answer member enquiries and to deal with complaints in a calm, conciliatory manner. On occasion you may be required to deputise for Duty Managers and you will support Senior Managers in opening and closing procedures of the club. Your shift pattern will include both early, late and middle shifts and will involve you working one weekend in three. You will also be responsible for safely evacuating the reception area in the event of a fire or emergency and also for training the Reception team to be able to do so in your absence. Who are we looking for? The ideal candidate must have had previous experience in a similar high end establishment and ideally within the hospitality and leisure industry. You should ideally have a minimum of 2 years of experience of leading a small team and should have excellent communication skills along with customer service levels that are second to none. An excellent telephone manner, the ability to take and pass on accurate messages and an eye for detail is a must, as is being computer literate and having the ability to multi-task in a fast paced environment. You must take pride in your appearance and be happy to conform to our uniform requirements and must also ensure that the rest of the team do the same. Having your own transport or being very local would be a big plus. Above all, we are looking for someone who enjoys their work and who has an infectious, positive, can-do attitude! Work remotely: No Job Types: Full-time, Permanent Pay: £25,000.00 per year Benefits: Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Schedule: 8 hour shift Monday to Friday Weekend availability Supplemental pay types: Yearly bonus Ability to commute/relocate: London N10 2QE: reliably commute or plan to relocate before starting work (preferred) Experience: Management: 2 years (required) Work Location: In person
As a Night receptionist, your nights will include anything from managing reservations, taking payments, check-in & out guests, handling enquiries and complaints, patrolling and security walks, responding to Guest reviews, to cleaning our social areas and assisting the management team with the daily reporting and breakfast setup What skill you need: Checking guests in and out Are hardworking and enthusiastic Responding to guest queries via e-mail, telephone or in-person Processing payments Offer guests great customer service Night auditing Ensuring the hotel and its guests are secure through the night Efficient transfer of information to staff members on the morning shift Who we are looking for: Fluent spoken/written English (other languages are a bonus) Competent level of IT proficiency Ability to work on your own and as part of a team Friendly but professional work ethic Flexible availability Able to take initiative and remain calm under pressure Organised, helpful and friendly individual Previous experience in a similar role within a hostel, solo customer-facing roles, or a hospitality background is highly preferred. We are currently looking for night receptionists to cover both hostels in London Elephant & Castle and Kensington Holland Park Job Type: Full-time Pay: £12.00 per hour Schedule: 8 hour shift
Job Advertisement for Supervisor at Global Food Centre LTD Position: Sales Supervisor Location: Dartford, England, DA2 6NW Job type: Full-time, Permanent Salary: Up to £31,000.00 - £33,000.00 dependent on experience (plus bonus structure) Tasks required by this job include: · Ensures customer complaints and queries regarding sales and service are appropriately handled. · Oversees the maintenance of financial and other records and controls security arrangements for the premises. · Authorises payment for supplies received and decides on vending price, discount rates and credit terms. · Examines quality of merchandise and ensures that effective use is made of advertising and display facilities. · Maintains records and accounts of sales made and handles customer. · Makes follow up visits to ensure customer satisfaction and to obtain further orders. About you: · At least three years of experience within the relevant field. · Ability to manage multiple projects simultaneously. · Ability to build and maintain strong client and team relationships. · Confident communicator and presenter at all levels, with excellent interpersonal skills. · Ability to understand present and upcoming challenges and to find the solutions with in time Recruiter: Global Food Centre Limited LTD
Hello Everyone, We are Uncommon, a popular and established coffee shop/ delicatessen. We are opening an exciting new shop near Tate Modern museum in the hearth of London’s South Bank. We are looking for new happy individuals to join our team. You must have previous experience as a barista ( Latte art is a plus) :) You must have previous experience as a shop assistant/ shop keeper and passion about food and drink produce. Your duties will be as follows: - Greeting guests and customers who enter the shop - Provide Excellent Food and Drink standards - Be involved in stock control and management - Assisting guests to find the goods and products they are looking for - Being responsible for processing cash and card payments - Stocking shelves with merchandise - Reporting discrepancies and problems to the supervisor or manager - Giving advice and guidance on product selection to customers - Balancing cash registers with receipts - Keeping the store tidy and clean( this includes hoovering and mopping) - Responsible dealing with customer complaints - Keeping up to date with special promotions and putting up displays We are offer a very competitive pay rate, discounted food for staff and monthly bonus based on sales targets. All the best Uncommon team.
We are seeking a friendly and efficient Front of House team member to join our team. The ideal candidate will be enthusiastic about food and beverage service and possess excellent communication and interpersonal skills. You will be responsible for ensuring a positive dining and drinking experience for our customers by providing prompt and courteous service. Responsibilities: Customer Service - Greet customers warmly upon arrival, guide them to their tables if needed, and ensure a positive dining & drinking experience. Order Taking - Present menus, explain menu items and daily specials, and answer customer questions. Accurately take customer orders, noting any special requests or dietary requirements. Serving Food and Beverages - Ensure prompt delivery of food and beverages to customers. Check back with customers during their meal to ensure satisfaction and address any issues. Payment Processing - Present bills to customers, process payments, and return change or credit card receipts. Handle cash and electronic transactions accurately. Table Maintenance - Clear tables, clean them, and reset for the next customers. Ensure that the dining and drinking area is clean and organised. Collaboration - Work with kitchen staff and other team members to ensure smooth service. Communicate customer feedback and any special requests to the appropriate staff. Safety and Hygiene - Follow health and safety regulations, including food safety, sanitation, and personal hygiene. Adhere to restaurant policies and guidelines. Problem Solving - Address customer complaints or issues promptly and professionally. Escalate complex problems to the management when necessary. Teamwork - Collaborate with other staff to maintain a positive and efficient work environment. Assist colleagues during busy periods. Additional Duties - Perform other duties as assigned by management. Qualifications/Experience: - Prior experience in a similar role is preferred but not required. - Excellent communication and interpersonal skills. - Strong attention to detail and a commitment to customer satisfaction. - Ability to work in a fast-paced environment. - Flexibility to work various shifts, including evenings, weekends, and holidays. Benefits: - Tips and service charge shared by the team. - Opportunities for advancement. - Employee discounts on food and beverages. - Flexible scheduling. - A supportive and inclusive work environment. Application Process: If you are enthusiastic about providing excellent customer service and enjoy working in a dynamic environment, we invite you to apply.
As a Restaurant Manager you would: •Supervise and coordinate the daily operations of the restaurant, ensuring smooth workflow and excellent customer service; •Lead and motivate a team of restaurant staff, providing guidance, training, and support to ensure exceptional service standards; •Monitor and maintain the cleanliness, organization, and appearance of the restaurant, ensuring compliance with health and safety regulations; •Oversee the dining area and ensure tables are set up correctly, maintaining an inviting ambiance for guests; •Assist in developing and implementing standard procedures to optimize efficiency and customer satisfaction; •Handle guest inquiries, concerns, and complaints, resolving issues promptly and ensuring a positive experience for all patrons; •Handling money and be able to reconciliate financials at EOD. Our Restaurant Manager would show: •2 year of previous experience in a managerial role in the hospitality industry, preferably in high end restaurant; •Strong leadership skills with the ability to motivate and inspire a team; •Knowledge of food safety regulations; •Passion for food and willingness in learning our Culture and Menu History; •Excellent interpersonal skills: empathy and reason; •Ability to work well under pressure in a fast-paced environment; •Strong problem-solving skills and the ability to make quick decisions, while not feeling overwhelmed; •Flexibility to work evenings, weekends, and holidays if needed. Job Type: Full-time Pay: £40,000.00 per year Benefits: •Company pension •Cycle to work scheme •Employee discount •Flexitime Supplemental pay types: •Tips •Yearly bonus Experience: •Restaurant management: 2 year (preferred) •Hospitality: 2 year (preferred) •Customer service: 2 year (preferred) Licence/Certification: •Right to Work in the UK (required) Work Location: In person
Tasks required by this job include: Discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold Quotes prices, credit details, delivery dates and payment arrangements and arranges for delivery and installation of goods if appropriate Makes follow up visits to ensure customer satisfaction and to obtain further orders Stays abreast of advances in product/field and suggests possible improvements to product or service Maintains records and accounts of sales made and handles customer complaints Develop proposals and strategies based on supplier budgets to create cohesive media plan that will deliver against KPIs. Work to ensure all content (including but not limited to media plans, status reports, performance reviews and recommendations) are completed to a high standard. Build positive relationships with our clients, nuancing your approach with different stakeholders and ensure you present yourself as a trusted member of the team. Skill required by the potential applicant for this job: · An interest in working and growing a career within a marketing agency. · The ability to "think differently": As one of our key behaviours here at SMG, you won't be afraid to approach problems from a different angle or challenge the status quo. · Great organisational skills with excellent attention to detail and ability to follow processes. · A ‘can do’ attitude and strong work ethic to get stuck in and provide best in class marketing campaigns and client servicing. · Exceptional communication and relationship skills for managing ke stakeholders. · Excellent knowledge of the machinery manufacturing industries within the Republic of Ireland and the UK · Demonstrate excellent knowledge of various marketing tactics. · Excellent negotiation and sales skills · A result-driven and organized individual. · Excellent oral and written communication skills. · Proficiency in Microsoft Office Tools. · Outstanding project management skills. · Demonstrate excellent leadership skills. Ability to work under pressure
Join our team at Figo, a renowned dining establishment committed to delivering exceptional culinary experiences and impeccable service. Located in the heart of Stratford, we specialize in italian cuisine. As we continue to uphold our reputation for excellence and expand our operations, we are seeking a talented and dedicated Restaurant Manager to lead our team to continued success. Position Overview: As the Restaurant Manager, you will play a pivotal role in overseeing the daily operations of our restaurant, ensuring the highest standards of service, hospitality, and guest satisfaction. You will lead by example, inspire your team, and uphold our commitment to delivering memorable dining experiences. Key Responsibilities: Manage all aspects of restaurant operations, including staffing, training, scheduling, and performance management. Maintain a strong presence on the floor, engaging with guests and ensuring their needs are met promptly and courteously. Lead and motivate the front-of-house team, fostering a culture of teamwork, professionalism, and excellence. Monitor and enforce compliance with company policies, procedures, and health and safety regulations. Optimize operational efficiency, including inventory management, cost control, and maintenance of equipment and facilities. Develop and implement strategies to drive sales, increase profitability, and enhance the overall guest experience. Handle guest inquiries, feedback, and complaints in a timely and effective manner, striving to exceed expectations and resolve issues with diplomacy and tact. Collaborate with the culinary team to maintain high standards of food quality, presentation, and consistency. Qualifications: Minimum of 3 years of experience in a managerial role within the restaurant industry. Proven track record of success in managing restaurant operations, achieving financial targets, and delivering exceptional customer service. Strong leadership skills with the ability to inspire and motivate a diverse team. Excellent communication and interpersonal abilities, with a customer-centric approach. Detail-oriented with strong organizational and problem-solving skills. Proficiency in restaurant management software and Microsoft Office Suite.
Job Description: - Provides clients with information and advice and styles and treatments, and resolves any complaints or problems. - Ensures clients’ records are maintained - Undertakes and/or directs hair treatments and/or beauty therapy - Checks and maintains any equipment, and ensures that all safety requirements are met. - Assisting with inventory management, stock check and reordering. - Demonstrates, advises on and sells hair and/or beauty products - Ensures financial accounts for the business are maintained - Assist with recruitment, hire, onboard, train, and manage staff as needed. - Supporting, supervising and coordinating staff members. - Seamless appointment management to maximise efficiency Requirements: - Exceptional organisational skills and industry knowledge to navigate the demands of a busy salon. - Creative problem-solving abilities to address challenges in a fast-paced environment. - Strong communication and IT skills to manage operations effectively. - Attention to detail and time management to ensure smooth operations and exceptional customer experiences. - Professional, innovative, and flexible attitude to adapt to the demands of our busy salon setting. - Commitment to excellent customer care and methodical approach to tasks to uphold our high standards amidst a high volume of clientele.
Job Title: Part-Time Personal Assistant Job Description: We are seeking a motivated and experienced individual to join our team as a Part-Time Personal Assistant. This role involves providing support in the daily operations of both a nursery and a coffee shop. The ideal candidate will have a diverse skill set, including organizational abilities, multitasking capabilities, and excellent communication skills. Responsibilities: 1. Administrative Support: - Assist in organizing schedules, appointments, and meetings for the management team. - Handle incoming calls, emails, and inquiries promptly and professionally. - Maintain accurate records and files, including financial documents and employee records. 2. Operational Assistance: - Aid in the coordination of daily activities, ensuring smooth operations in both the nursery and coffee shop. - Help with inventory management, including ordering supplies and tracking stock levels. - Assist in maintaining cleanliness and organization in both the nursery and coffee shop environments. 3. Customer Service: - Provide friendly and attentive customer service to clients and visitors. - Handle customer queries, feedback, and complaints in a professional manner. - Assist in ensuring a welcoming and comfortable atmosphere for customers in both establishments. 4. Special Projects: - Support special projects and events as needed, such as promotions, fundraisers, or community outreach activities. - Collaborate with team members to brainstorm ideas and execute initiatives effectively. Requirements: - Previous experience in a similar role, preferably in a nursery or food service environment. - Strong organizational skills and attention to detail. - Excellent communication and interpersonal abilities. - Ability to multitask and prioritize tasks effectively. - Proficiency in basic computer applications (e.g., Microsoft Office Suite). - Flexible schedule, available to work 15-20 hours per week, including weekends if needed. This position offers an exciting opportunity to contribute to the success of both a nursery and a coffee shop while gaining valuable experience in a dynamic work environment. If you have the skills and enthusiasm to excel in this role, we encourage you to apply.
Activ Camps Ltd is a friendly and lively company running activity camps and after school clubs for children across South London. We are passionate about providing the highest quality experience for children within our community, as well as the best possible customer care experience for their parents and carers. We are looking for a warm, engaging and highly organised individual with experience in customer service and administration to join our team. This person should have a keen eye for detail and a systematic approach to work, as well as passion for supporting children and families. Key Responsibilities To act as the main point of contact for parents and carers, and other stakeholders, on phone, email and social media platforms, demonstrating a high level of knowledge of our provision and guiding customers through the booking process To handle all bookings, cancellations and changes to bookings with efficiency To clearly and confidently communicate Activ Camps’ policies, procedure and terms of booking to parents and carers To process payments from a variety of sources, including childcare voucher schemes and credit, chasing outstanding payments in a systematic and timely manner To assist in resolving complaints in a timely and appropriate manner, liaising with colleagues to ensure that these can be fully investigated with an appropriate response communicated to the complainant To prepare a variety of registers for our camps and clubs, including medical and special education needs and disability (SEND) registers, ensuring that all necessary information is recorded and collated To communicate regularly with staff members at our camps and clubs, ensuring that administrative processes are being adequately managed on site To participate in team meetings, sharing insights and updates on customer interactions, addressing any specific trends To contact and build relationships with local schools and parent/teacher associations to help promote Activ Camps to new customers To support the general organisation and administration of Activ Camps. Personal Specifications Essential Attributes: Previous experience in customer service and administrative roles Outstanding verbal and written communication skills Excellent numerical skills Previous experience working with Google Sheets/Excel spreadsheets Proactive and resolution-focused, with the capability of working independently Desirable Attributes: Passionate about children and/or sports and outdoor activities Experience working within the childcare industry An understanding of differing Special Educational Needs and Disabilities Knowledge of Childcare Voucher & Tax-Free Childcare payment processes Salary: £26,000 per annum Contract: Full Time Contract Start date: Tuesday 7th May 2024 Work hours: 0930 - 1800 During the school holidays hours will vary based on the requirements of our camps and clubs Holidays: 23 days pro-rata plus all public holidays Location: Company Office in Brixton, London, with the possibility to work from home on occasion Commencement subject to: Two rounds of interview, two suitable references and a contract returned with Associated Annexes signed. Safeguarding Activ Camps Ltd is committed to safe practice in recruitment and selection that includes consideration of issues to do with child protection, safeguarding and promoting the welfare of children and young people. Engagements of work will not be authorised unless staff have completed an Enhanced DBS, references verified and checks completed in line with our Safer Recruitment Policy. Inclusion & Diversity At Activ Camps, we know that diversity makes our team stronger and more successful. The children that we work with come from all backgrounds and it is important that our team reflects the diversity of the people that we work with. We welcome applicants from all backgrounds to apply for jobs with us and bring their perspectives and experience to our team. How to apply Successful candidates will be invited to interview as soon as convenient for both parties. Please note Activ Camps Ltd is unable to reimburse interview expenses. Information correct on 18.04.2024 and subject to change thereafter. Job Types: Full-time, Permanent Pay: £26,000.00 per year Benefits: Casual dress Company pension Schedule: Holidays Monday to Friday Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Work Location: In person Expected start date: 07/05/2024
Full job description Front of House Waiter/Waitress Restaurant Overview: At Terra Moderna, we believe that delicious food and freshly made pasta is not just something to eat, but a way of life. We are excited to share our passion for food with you and look forward to welcoming you, a passionate, warm, and engaging Waiter/Waitress to our restaurant very soon. We are a proud and ambitious Group, planning to take the best Restaurant Manager along on this ride with us. Like we handcraft our awe-inspiring food and pasta, we want to handpick the absolute best staff. We are looking for passion, inspiration, and the personification of a hospitality industry gem. Living and breathing good food, good wine, and even better speciality-coffee. In return, we offer you a generous guaranteed salary, boosted earnings with substantial tronc, profit share of the restaurant and exponential career development opportunities. The Waiter/Waitress role is critical within Allegra Group, Culinary Grace and most importantly, Terra Moderna – a brand-new Modern Italian restaurant in Belsize Park, London. We take pride in our commitment to using the freshest, locally sourced ingredients to create dishes that are vibrant, authentic, and bursting with flavour. At Terra Moderna, we provide our guests with a warm and welcoming atmosphere, the perfect retreat for all occasions. You will be empathetic and accountable, maintaining high standards will be your second nature. You will naturally have great energy, leading a strong team, motivating them to deliver warm and memorable experiences. You will work closely with the wider, inspired team to build a business to be proud of, driving the restaurant strategy forward and smashing targets. Job Description: England’s Grace is seeking an experienced, friendly, and professional waiter/waitress to join our front of house team. As a Terra Moderna waiter/waitress, you will be responsible for providing excellent customer service by greeting guests, taking orders, serving food and beverages, and ensuring our guests have a memorable dining experience. Your responsibilities will include: - Warmly welcoming guests and providing menus and assistance with seating - Taking food and drink orders accurately and efficiently - Serving dishes and drinks in a timely manner, ensuring orders are complete and correct - Answering questions about menu items, providing recommendations, and explaining preparation methods - Processing guest payments following established procedures - Maintaining a professional appearance and demeanour on the floor - Promptly addressing any issues or complaints that may arise The ideal candidate will have: - Previous waitressing experience in a fast-paced restaurant - Knowledge of food and wine pairings and preparation methods - Excellent communication and customer service skills - Attention to detail and ability to multi-task - Teamwork and time management abilities - Passion for food and eagerness to learn This is a great opportunity to play an integral role in providing excellent dining experiences. No prior experience in Antipodean cuisine is required, but an enthusiasm to learn is a must. Our waitstaff will receive on-the-job training on our menu, recipes, and service procedures. We offer competitive wages and benefits in a lively work environment. Please submit a CV to be considered for this position. Benefits · Free meal and coffee on shift · Discount across our venues · Incentive and reward schemes Location: 2b England's Ln, Belsize Park, London NW3 4TG Job Types: Full-time, Part-time, Permanent Pay: £12.50-£14.00 per hour Benefits: Discounted or free food Schedule: 8 hour shift Weekend availability Experience: Hospitality: 2 years (required) Bartending: 2 years (preferred)
Our team at The Little Gym Westfield is seeking a personable and efficient sales and administration support member who possesses charismatic qualities. The preferable candidate will be able to commit to working from Monday to Friday from 9:00am to 2:00pm. As a Sales and Admin Support member, your primary responsibility will be to assist with operational, administrative and sales related tasks at our gym. Ideally, you should possess strong telephone sales skills and excellent proficiency in written and spoken English. Additionally, being able to skillfully convert enquiries into members can be an asset in this position. Your assistance in managing customer service-related duties and ensuring the seamless functioning of The Little Gym is greatly valued. The successful candidate must be well-organised, possess excellent communication skills, and be proficient in using Microsoft Office, particularly in handling Excel. Our CRM, MindBody, is essential in providing the best customer experience for our clients and employees. It is essential that the successful candidate for the Sales and Admin Support role at the Little Gym will gain a thorough understanding of the capabilities of MindBody and how to utilise them to best serve the company's needs. In addition, as a customer-facing business, you need to be able to interact with both parents and children in a polite, friendly, and professional manner. Some of the Key duties of the Sales and administrative support member include: Provide operational/administrative support to The Little Gym team by making note of appointments, information requests and meetings. Handle incoming calls and emails from customers regarding product information and sales inquiries. Utilise internal systems to carry out sales procedures and ensure that a record of these transactions is maintained in Excel, Mindbody (our CRM) and other Microsoft applications. Collaborate with other members of the team regarding ongoing projects such as marketing, finance, and program to ensure smooth operation of service. Respond to customer complaints and resolve issues in a timely and effective manner. Escalating any more serious complaint o senior leadership team. Receive and reconcile outstanding customer payments. updating of financial records using internal system. Keeping The Little Gym front desk area and lobby premises neat and tidy at all times. The ideal candidate must have strong organisational and interpersonal skills, be detail-oriented and have the ability to multitask in a fast-paced environment. The ability to have fun and be creative is also essential as our customers have an enjoyable experience at The Little Gym. Job Types: Full-time, Part-time Pay: £24,702.36-£26,000.00 per year Expected hours: 25 per week Benefits: Company pension Discounted or free food Employee discount Store discount Supplemental pay types: Performance bonus Education: A-Level or equivalent (preferred) Experience: Sales administration: 1 year (preferred) Customer service: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Application deadline: 25/04/2024 Expected start date: 01/05/2024
Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Office Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our office. The prospective applicant needs to demonstrate the following: · Mainly responsible in making office run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities · Organize office operations and procedures · Dealing with correspondence, complaints and queries · Preparing letters, presentations and reports to Director. · Supervising and monitoring the work of administrative staff · Handling all correspondence and enquiries relating to accounts, sales and vacancy records · Liaising with staff, suppliers and clients · Implementing and maintaining procedures/office administrative systems · Attending meetings with Director and other staffs · Ensuring a high level of compliance is always maintained. Skills, experience, and qualification required for the role: · Proven experience as an Office Manager or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. Experience in the similar role for 3 years is desirable. If you are a skilled Office Manager looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications.
A fantastic opportunity for the right person to develop a career in one of the leading UK and Global companies in the Care Home / Medical Devise / Consumables market place. Reporting to the Sales Manager and working alongside our existing Sales and Customer Service Teams, we are looking for dedicated ,talented and enthusiastic Sales and Customer Service Executive to work in our care home account management department, working hand in hand with the Sales Team, engaging with our existing customers and developing new customers to drive the profitable business growth for the Farla brands. You should have a professional and confident manner with the ability to multi-task and manage office requirements and customer engagement in a very busy and vibrant growing business. Good communication abilities, exceptional administration skills and great IT Competence are key as well as the ability to manage and build relationship with our existing customer in order to drive Sales. We need you to be passionate about what we do, who we are and want to be part of this growing global brand. Overall Responsibility · Enhance department and company reputation by accepting ownership for accomplishing new projects and different requests, exploring opportunities to add value to drive sales and job accomplishments · Key responsibility: to work in partnership with the sales and marketing function to ensure o The delivery of effective customers satisfaction both internal and external (delighting the customer) o Identify and support the development of new business opportunities § Upselling /cross selling to existing accounts § Identification of new accounts · Working closely with the extended Farla Team on a number of different projects including data consistency and updates; follow up projects; customer/supplier calls / daily workflow / enter and update customer information in our database. · Multi-tasking and managing orders in a busy environment with critical thinking and problem-solving skills · Outstanding negotiation skills with the ability to manage and resolve issues and address complaints with compassion. Account Management: Care Homes · Be a primary point of contact and build long term s profitable relationships with our customers · Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors · Monitor and analyse customer’s usage on customer accounts and issue reports as required · Responsible for working with the Sales Team to onboard and integrate new clients and developing existing client relationships · Working alongside the Warehouse management / senior account manager to ensure Pallets for Care Home are being dispatch effectively. · Maintain personal ownership and management of logistics paperwork when booking the necessary courier for Care Home · Preparing monthly customer product usage reports and other customer related reports Experience and Education required · Educated to minimum of degree level /or relevant experience · Proven account management or relevant experience of 2 / 3 years+ in the Care Home Sector · Demonstrated ability to communicate, present and influence credible and effectively at all levels of the organization, including executive and rest of the Team · Proven experience as within a similar role (but with a hunger to add value and make a difference) · Excellent IT capabilities including Excel and Outlook and knowledge of CRM Systems (training will be given) · Numerate with excellent attention to detail. Personal Skills · Task driven self-starter with strong organisational skills and ability to build up relationships both internally and externally · Go-to attitude; willing to go the “extra mile” to meet office needs and requirements · Motivated by results and with the ability to bring new ideas and share good working practice · Ability to work confidently, remain calm under pressure (cool tempered), meet deadlines and work within a team environment. · Committed, punctual and reliable Job Types: Full-time, Permanent Pay: £28,000.00-£30,000.00 per year Benefits: Employee discount On-site parking Store discount Schedule: Monday to Friday Ability to commute/relocate: London NW2 7JP: reliably commute or plan to relocate before starting work (required) Education: A-Level or equivalent (preferred) Experience: sales: 1 year (preferred) Work Location: In person
Position Overview: We are seeking a dynamic and experienced Customer Service Supervisor to join our team. The ideal candidate will have a strong background in the car spare parts industry and proven experience in a similar role. As a Customer Service Supervisor, you will be responsible for supervising and coordinating the activities of our help and advisory services team, ensuring exceptional customer support and satisfaction. Key Responsibilities: Directly supervise and coordinate the activities of help and advisory services to provide support for customers and users. Liaise with clients and handle more complicated or sensitive complaints and queries. Develop and plan training programs for team members to enhance their skills and knowledge. Establish and monitor work schedules to meet the organization's requirements and ensure optimal customer service coverage. Discuss customer responses with managers to improve the product or service provided and resolve operational problems effectively. Qualifications: Proven experience working in the car spare parts industry in a similar role. Excellent leadership and interpersonal skills with the ability to motivate and inspire team members. Strong communication skills, both written and verbal, with the ability to effectively liaise with clients and internal stakeholders. Exceptional problem-solving abilities and a customer-centric approach. Proficiency in relevant software applications and customer service tools.
Want to be part of a global brand with countless opportunities? Amazonico London is on the hunt for a supervisor to join the family. Situated in the heart of Mayfair on Berkeley Square, Amazonico encapsulates the spirit of an adventure through the Amazon River—the vibrancy, the abundance, the intrigue, and the excitement. Our inspiration is founded in Latin America and runs through everything we do. From the seamless blending of our menus inspired by the countries of the Amazon but also the unique Asian and Mediterranean communities that inhabit them, to music being the beating heart of our experience, we are a fun family of passionate individuals with a shared mission to give our guests the most exciting experience. Employee Benefits: Competitive salaries Global career progression with opportunities for high performers to experience new openings in Europe, the USA, the Middle East, and many more to come! Opportunity to expand your skills with the support of experience management Subsidised short- or long-term housing is provided by the company to all new starters moving to London in a prime London location (only eligible to successful candidates outside of London and residing in the UK). Internal training and succession plans for rapid promotion. Education rewards Access Perkbox and enjoy a range of discounts and offers across well-known brands. Superb quarterly bonus schemes Refer-a-friend bonuses Staff meals (3 times per day) Shoes & uniforms provided or management's annual tailored suit allowance (role specific) Flexible working scheme & 28 days of holiday per year Staff & family dining discounts across the company’s global portfolio Have you got what it takes to join us in the jungle as a Supervisor? As our Supervisor at Amazonico, your responsibilities would include: Ensure the efficient running of a section during service and be responsible for any guest’s request. Promote sales and build rapport with guests. Ensure all orders, bills, and payments are taken correctly. Be competent with the point-of-sale system to ensure orders are placed efficiently and swiftly. To coordinate the allocation of duties and breaks for the Commis Waiters and Head Waiters To assist the management team with guest complaints and inquiries. Be responsible for ensuring that all guests receive the best possible service and care. Be able to work in a fast-paced environment. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you believe you have the warmth, passion, and enthusiasm, we want to hear from you! What are you waiting for? It’s time to start your London adventure and join the Amazonico family as a Supervisor!
Responsibilities - Actively seek out new sales opportunities through acquiring and onboarding high quality customer acquisitions for our market leading clients. - Obtaining high product knowledge enabling you to make the customer experience a smooth and enjoyable one - Prepare and deliver appropriate presentations on products and services. - Develop your sales skills to be able to negotiate/close deals and handle complaints or objections - Work as part of an ambitious growing team to achieve client and company targets - Receiving performance related rewards along the way such as international travel opportunities and networking events Qualifications: - Good communication skills - The ability to work as part of the team - Adapatable - Highly motivated and target driven - Prioritizing, time management, and organizational skills - Ability to create and deliver presentations tailored to the audience needs - Relationship management skills and openness to feedback Benefits -Criteria based progression opportunities -An experienced team to learn and develop from -Travel Opportunities and Company Events -Based in Southampton City Centre (8 minute walk from train station) If you are a motivated individual with a strong passion for sales and customer satisfaction, we would love to hear from you. Join our team and take your career to new heights! Job Types: Full-time, Part-time Pay: £350.00-£750.00 per week Benefits: Company events Free parking On-site parking Schedule: Flexitime Monday to Friday Weekend availability Supplemental pay types: Performance bonus Education: GCSE or equivalent (preferred) Experience: Customer service: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Ability to Commute: Southampton (required) Ability to Relocate: Southampton: Relocate before starting work (required) Work Location: In person Edit job
About Us: Louche is a sophisticated and stylish venue located in the vibrant heart of Soho, London. Known for its chic ambiance, innovative cocktails, and exceptional service, Louche Bar offers a unique experience for guests seeking a memorable night out. We pride ourselves on delivering top-notch hospitality and creating a welcoming environment where patrons can enjoy themselves. Job Description: We are currently seeking a dynamic and experienced General Manager to lead our team at Louche. The ideal candidate will be a passionate and dedicated individual with a proven track record in bar management and hospitality operations. As the General Manager, you will oversee all aspects of the bar's daily operations, including staff management, customer service, inventory control, and financial management. You will be responsible for ensuring that the bar runs smoothly and efficiently while maintaining the highest standards of quality and service. Key Responsibilities: - Provide leadership and direction to the bar staff, fostering a positive and supportive work environment - Recruit, train, and supervise bar staff, ensuring that all team members are properly trained and motivated to deliver exceptional service - Develop and implement policies and procedures to ensure efficient and effective bar operations - Monitor inventory levels and manage stock replenishment to minimise waste and maximise profitability - Maintain high standards of cleanliness, hygiene, and safety throughout the bar area - Handle customer inquiries, complaints, and feedback in a professional and timely manner - Work closely with the management team to develop and implement marketing strategies to attract and retain customers - Prepare and analyse financial reports, budgets, and forecasts to track performance and identify areas for improvement - Ensure compliance with all relevant health and safety regulations and licensing requirements Qualifications: - Proven experience in bar management or a similar role, preferably in a high-volume and upscale establishment - Strong leadership and interpersonal skills, with the ability to motivate and inspire a team - Excellent communication and customer service skills - Solid understanding of bar operations, including inventory management, cost control, and staff scheduling - Knowledge of industry trends, best practices, and regulatory requirements - Ability to multitask and work well under pressure in a fast-paced environment - Proficiency in Microsoft Office and point-of-sale (POS) systems - Personal license If you are a passionate and experienced bar professional looking for an exciting opportunity to lead a dynamic team in a premier nightlife destination, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for the role.
Position Type: Full-time/Part-time About Us: Framlingham Fish Bar is a vibrant and bustling takeaway establishment dedicated to serving fresh and delicious food to our valued customers. We pride ourselves on delivering exceptional service and maintaining high standards of cleanliness and efficiency in our shop and kitchen areas. Position Overview: We are seeking a dedicated Takeaway Assistant to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our takeaway service, serving fresh food daily, maintaining cleanliness in both the shop and kitchen areas, and providing fast, accurate, and efficient service to our customers. Responsibilities: - Serve fresh food items according to company standards and customer preferences. - Ensure that all food preparation and serving areas are well-presented and adhere to food safety regulations. - Provide friendly and attentive service to customers, both face to face and over the phone, taking orders accurately and efficiently. - Handle customer inquiries, complaints, and special requests with professionalism and courtesy. - Work collaboratively with other team members to ensure smooth operation during busy periods. - Follow all company policies and procedures, including health and safety guidelines. - Perform additional duties as assigned by management. - Working hours will be between 4pm - 8pm / 5pm - 9pm Qualifications: - Previous experience in a similar role preferred but not required. - Strong communication and interpersonal skills. - Ability to work efficiently in a fast-paced environment. - Excellent customer service skills with a friendly and positive attitude. - Ability to follow instructions and work independently as needed. - Flexible schedule, including evenings, weekends, and holidays ( Must work on Friday & Saturday ).
Les Cent Ciels, 'the hundred skies', offers versatile clothing in high quality yarns; with Cashmere at the core of the collection. Les Cent Ciels epitomises relaxed luxury and we are looking for dedicated Sales Manager to join the team to represent the brand at our flagship boutique in Central London. The role will involve: - Recruiting, training, supervising and appraising staff - Managing budgets - Maintaining statistical and financial records - Dealing with customer queries and complaints - Overseeing pricing and stock control - Maximising profitability and setting/meeting sales targets, including motivating staff to do so - Ensuring compliance with health and safety legislation - Preparing promotional materials and displays liaising with head office. Committed candidates who are interested in working on a personal, direct basis with customers, and want to be part of a small team within a growing brand should apply.
We are looking for restaurant manager with the roles of Recruiting, training and supervising staff. Agreeing and managing budgets. Creating staffing rotas. Planning menus. Ensuring compliance with licensing, hygiene and health and safety legislation. Promoting and marketing the business. Overseeing stock levels and ordering supplies. Handling customer enquiries and complaints. Taking reservations. Greeting and advising customers. Problem solving. Preparing and presenting staffing/sales reports. Keeping statistical and financial records. Assessing and improving profitability. Liaising with customers, employees, suppliers, licensing authorities and sales representatives. Making improvements to the running of the business and developing the restaurant
We are looking for a Barista that shares our company vision and mission and is as passionate about customer service as we are. We strongly believe in working closely as a team. We believe sharing inspiration and ideas is key to growth and success. If you think you are an individual who has passion and confidence in customer service, then you're in the right place. Your attributes will need to consist of having certain levels of self-motivation, confidence, creativity and reliability as well as the ability to use initiative and work independently when required. Teamwork and a passion for great customer service is a must. THE ROLE: Reporting to management, your responsibilities will include but not be limited to: Greeting customers as they enter Speaking and interacting with both new and regular customers Preparing and serving hot and cold drinks such as coffee, tea, smoothies and other speciality beverages. Preparing and serving hot and cold foods such as pastries, sandwiches, paninis etc Receiving customer orders and processing payments Unpacking and arranging deliveries from our suppliers Assisting customers in finding the products they're looking for Describing menu items and suggesting products to customers Addressing customer complaints and enquires Ensuring all food preparation and service areas are kept clean and tidy at all times, adhering to Food, Health & Safety regulations Being aware of and following operational policies and procedures Grinding and brewing coffee Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees Consistently providing well-crafted, beautifully presented and tasty beverages Being punctual and maintaining regular and consistent attendance Contributing to a positive work environment
- Overview: - We are seeking a highly motivated and experienced Restaurant General Manager to oversee the operations of our tropical themed restaurant located in Lewisham. As the Restaurant General Manager, you will be responsible for ensuring the smooth functioning of all aspects of the restaurant, including customer service, staff management, financial performance, and overall guest satisfaction. Responsibilities: - 1. Operational Management: - - Oversee day-to-day operations, ensuring efficient and effective service delivery. - - Maintain high standards of food quality, presentation, and cleanliness. - - Monitor inventory levels and ensure proper stock management. - - Implement and enforce health and safety regulations. 2. Staff Management: - - Recruit, train, and supervise restaurant staff, ensuring they deliver exceptional customer service. - - Schedule and manage staff shifts to ensure adequate coverage. - - Provide ongoing coaching and performance feedback to enhance team performance. - - Foster a positive work environment that promotes teamwork and employee growth. 3. C B Customer Service: - - Ensure guests receive outstanding service and resolve any customer complaints or issues. - - Monitor customer feedback and implement improvements to enhance the dining experience. - - Maintain a welcoming and friendly atmosphere for all guests. 4. Financial Performance: - - Monitor and control restaurant expenses to meet budgetary guidelines. - - Analyse financial reports and implement strategies to maximise profitability. - - Conduct regular inventory audits and manage cost control measures. - - Collaborate with the management team to develop sales and marketing initiatives. - Requirements: - - Proven experience as a Restaurant General Manager or in a similar role. - - Strong leadership and management skills, with the ability to motivate and inspire a team. - - Excellent communication and interpersonal skills. - - In-depth knowledge of restaurant operations, including food and beverage service. - - Ability to handle high-pressure situations and make sound decisions. - - Familiarity with financial management and budgeting. - - Knowledge of health and safety regulations. - - Flexibility to work evenings, weekends, and holidays as required. - - We offer a competitive salary of £38,000 per year, along with opportunities for growth and development within our organisation. - If you are a dedicated and passionate individual with a strong background in restaurant management, we invite you to apply for the position of Restaurant General Manager at our restaurant in Lewisham.