Complaints manager jobs in United Kingdom - Page 2

We're looking for an experienced CQC Registered Manager. Fulfill the role of Registered Manager with the CQC, ensuring all regulatory requirements are met, including: • filing all required notifications in a timely manner, • responding to CQC queries, • quality assurance, including ensuring regular audits and spot checks are undertaken to ensure continued compliance with CQC standards, • keeping the Nominated Individual informed, • maintain a positive working relationship with the relevant inspector, • be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures, • undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care, • understand and monitor health and safety, • act as lead for infection prevention and control, • maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business, • effectively manage complaints and incidents, • be prepared to work flexibly to ensure the safe delivery of the service, • promote choice, control and dignity for all clients, ensuring all care plans are person-centered, • ensure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support, • ensure a written individually tailored care and support plan has been created and agreed, that respects the client’s wishes and promotes their dignity and privacy, • act as an ambassador for the electronic care system, Care Control, ensuring all staff are fully versed in its use, • manage the effective recruitment, induction and training of the team leaders, care & support workers and the administrator, • identify ongoing training needs and ensure staff are up to date with current best practice, • ensure information, guidance and ongoing supervision is provided to enable staff to effectively and safely, • make sure appraisals are carried out and staff performance is effectively managed, • ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care & support workers are sick or absent A detailed job description will be provided.

We're currently partnering with a leading international pharmaceutical company to recruit a Junior CRA. Location: West London Hybrid: Twice a week in office DESCRIPTION OF THE ROLE • Site evaluation and setup for commercial distribution including training of dosing in collaboration with the Clinical Project Manager or designee, • Maintenance of contacts with sites for commercial distribution and sites which may be involved in clinical trials, • Collection of essential documents according to ICH-GCP E6 (R2) and applicable regulations, • Monitoring of data collection and pharmacovigilance/ safety reporting at the sites where a post authorisation study is conducted, • Site setup, initiation, close-out and management (including monitoring) of sites participating in clinical and post-authorisation studies on an as needs basis, • Site management including site supplies, site payment process, etc., • Study/clinical trial status tracking and progress update to team, • EC/IRB and regulatory submissions, • Participation in investigator meetings and other meetings as necessary, • Attendance of conferences as applicable, • Contribution to other tasks such as creation of newsletters as directed by the Clinical Project Manager or designee, • Assist with audits as required, • Contribute to initiatives and process improvements as required, • Contribute to Literature Reviews. KEY RESULT AREAS • Feasibility assessments/visit evaluations for clinical and post-authorisation studies, • Site setup for commercial distribution according to post-authorisation requirements, • Site setup for clinical trials (as needs basis), • Site management: investigating, following up and escalating site issues as needed., • Delivery of data accuracy through CRF review through on-site and remote monitoring according to the risk-based monitoring plan to ensure patient safety, compliance and decreased risks., • Assistance with pharmacovigilance, safety reporting management and investigations of quality complaints, • In-house/ on-site document quality management (including, but not limited to, trial master file, investigator site file). QUALIFICATIONS/EXPERIENCE • Graduate qualifications in Biological Sciences, Nursing, Pharmacy or related discipline, • Post-graduate qualifications desirable, • At least 2 years proven experience as a CRA, • Working knowledge of ICH GCP guidelines, • On-site experience, • Proven experience in managing clinical trials/projects WHAT'S ON OFFER • A competitive salary with benefits., • The chance to contribute and be part of team whose work directly benefits healthcare and strives to improve people's lives., • A real hands-on opportunity to gain a high degree of commercial exposure., • The chance to work alongside world-leading scientific experts., • Working with highly-talented and dedicated colleagues in a fast-growing company that combines a focus on cutting-edge science with commercial delivery. Interested in making a difference? Apply now or reach out to learn more about this exciting opportunity!

Why Orri? Orri is an ambitious & ground-breaking company committed to changing the way we treat eating disorders in the UK and beyond. We are looking for a Clinical Lead for our outpatient and online services. About the role: This is an exciting new role that will clinically lead and manage the services, as well as supporting with service development. You will work closely with the Director or Outpatient and Online Services with a specific focus on leading the clinical day to day running of the service. You will provide a crucial link with the In person Day Care Service Manager and team. You will work with both adults and young people (aged 13 and above), and their families, ensuring care is age-appropriate, inclusive, and collaborative. You will ensure risk assessments, consents, and physical observations are up to date and compliant, and will lead on investigations, identifying and implementing improvements to enhance the quality and safety of our services. Main duties and responsibilities: • To ensure the service delivered meets the high levels of care offered at Orri, you will oversee team members delivering client work leading handovers, offering line management, reflective practice, mentoring, and supervision. You will support team members with higher risk clients and support clients when risks or concerns are increasing., • You will be an active part of the service development working with the CEO, Managing Director, Service Director and Director of Outpatient and Online Services. You will lead on embedding specialist pathways, clinical operational and case management processes and specific diagnosis focused programmes and outcomes into the Outpatient and Online Daycare services establishing safe, effective and responsive processes. You will work with the Service Director and Research and Development team to monitor outcomes and use this data to inform ongoing service delivery., • Alongside the Director of Outpatient and Online Services you will ensure the service is meeting its regulatory requirements and ensure it continues to deliver outstanding care across the CQC Key Lines of Enquiry., • You will support risk management and safeguarding, and manage concerns, complaints and compliments ensuring the service is open to learning from mistakes., • Alongside the Outpatient and Online Service Director you will work to constantly improve the service with strong quality initiatives. You will work alongside the Social Worker when managing safeguarding and the Nurse Lead to ensure clients physical health pathways are delivered., • The Clinical Lead works closely with the Admissions Manager to ensure that all aspects of the admission (pre intake, admission and discharge) are met with responsive, effective, caring and safe processes and promotes Orri’s values and commitment to recovery throughout., • The Clinical Lead works closely with the Nurse Lead and the Care, Quality and Compliance Manager to ensure the service maintains its high levels of clinical documentation, auditing and regulatory compliance, and works alongside the team the team to ensure that best practices are followed, both for clinical treatment and management, in accordance with Orri’s policies and Regulatory requirements., • The Clinical Lead works closely with the Head of Diversity, Equity and Inclusion. You will actively promote Diversity, Equity and Inclusion by both attending and supporting team members attendance in Orri’s DEI programme. You will embed DEI policies and practices into the outpatient team to support the healthy functioning of the service and to ensure we meet the diverse need of the team and our clients. Desired Skills and Expertise: • The Clinical Lead is an accredited clinician (Psychotherapist, Psychologist, OT, Nurse, Dietitian) with experience of working in an Eating Disorder (preferred) or Psychiatric setting., • Extensive experience working with eating disorders across different levels of care, including outpatient and online settings., • Proven clinical leadership skills, with the ability to guide, support, and inspire a multidisciplinary team., • Skilled in clinical risk assessment, safeguarding, and crisis management., • Experience in service development, audit, and quality improvement processes. Benefits: • 33 days annual leave (pro rata) including bank holidays and the service closure over Christmas., • Enhanced maternity/paternity/adoption package., • Comprehensive induction and commitment to ongoing training., • Online benefits and cashback rewards schemes., • Contributory pension scheme with salary sacrifice options., • Free Statutory and Mandatory Training., • Free professional development and CPD certified training., • Two annual corporate events plus additional social events throughout the year., • Career development opportunities., • Private health care after successfully completing your probation period. Orri operates a smoke free policy on all premises and grounds. Orri is an equal opportunities employer.

The Role We are looking for a highly experienced manager to oversee and be responsible for the daily operations of our prestigious clinics, ensuring smooth, efficient, and positive patient experiences. As Head of Marylebone Clinics on Harley Street and at The Portland Hospital, you’ll be the driving force behind their success, leading a team to deliver high quality personalised care. Your role will be a mix of clinic management, financial and performance management, leadership and patient engagement. You will also play a key role in business development. This role is ideally suited to someone with previous experience as a CQC Registered Manager, who understands the regulatory landscape and can ensure compliance while maintaining the highest standards of patient care. The Head of Marylebone Clinics will work closely with the Operations Director and Senior Leadership to align clinic operations with business goals, making a direct impact on patient experience and service excellence. This is a full-time, on-site role (40 hours per week, Monday to Friday, 9 am – 5 pm), reporting to the Operations Director. Key Responsibilities Clinic Management: • Serve as the primary point of contact for daily operations at our two clinics in Marylebone (Our Centre of Excellence on Harley Street and our clinic based at The Portland Hospital), ensuring smooth day-to-day running., • Act as the first point of contact for patient concerns and complaints, resolving issues as early as possible, effectively, professionally, and escalating accordingly., • Provide support in managing incidents as they arise, ensuring appropriate resolution., • Manage stock levels, including ordering, monitoring, and maintaining supplies to ensure seamless clinic operations., • Ensure full compliance with health & safety regulations, including conducting audits, risk assessments, and implementing corrective actions as required., • Responsibility for clinic maintenance and supplier management, ensuring facilities and equipment are well-maintained, safe, and fully operational to support a seamless patient and staff experience (including equipment testing and machinery maintenance)., • Optimise clinic scheduling, ensuring consultation rooms are utilized efficiently and daily appointment targets are met., • Act as the key point of contact for onsite issues, including operational disruptions (e.g., clinics running late and alarms)., • Act as a CQC Registered manager, ensuring we are meeting standards and providing safe, high quality care., • Lead on locally agreed pathways such as the theatre pathway with The London Clinic and The Portland Hospital. Financial & Performance Management: • Full responsibility for Profit & Loss (P&L), ensuring financial targets are met through effective budgeting, cost control, and revenue optimisation., • Manage and monitor key performance indicators (KPIs) to drive clinic performance and profitability., • Oversee clinic budgeting, ensuring financial plans are maintained and reported to Senior Leadership., • Control and manage outgoings, negotiating with suppliers to optimise costs, maintain financial efficiency and manage budget effectively., • Develop and implement business development strategies to attract new patients and expand clinic services. Local Leadership & Management: • Provide leadership and day-to-day support for the on-site team, fostering a high-performing, patient-focused culture that aligns with company values., • Line management of clinic staff, including conducting regular one-to-ones, performance reviews, objectives and goal setting, and supporting professional development., • Lead and inspire multidisciplinary teams by setting a tone of respect, accountability, and purpose., • Facilitate critical conversations and navigate complex stakeholder relationships with confidence and tact., • Manage and create staff rotas to ensure operational efficiency., • Foster a collaborative, supportive and patient-focused team culture., • Support other clinic managers and deputise for the Operations Director where appropriate. Patient Engagement: • Ensure an outstanding patient journey, maintaining high service standards across all touchpoints., • Collaborate with the Operations Team in driving initiatives to enhance patient experience and improvements in the service delivery., • Build strong relationships with patients to promote retention and satisfaction. Disclaimer: the job duties and responsibilities outlined are not exhaustive and may be subject to change. Our Marylebone clinics currently operate under agreements with The London Clinic and The Portland Hospital, so the nature of this role may change if these agreements are revised in the future. Experience & Qualifications • Significant proven experience in healthcare management and as a CQC registered manager., • History of building trust across diverse groups, stakeholders, partners, and frontline staff., • Bachelor’s degree in Business Management, Healthcare Management, or a related field (preferred but not essential)., • Strong understanding of compliance, health and safety, and regulatory requirements in a clinical setting., • Proven experience in managing P&L, including budgeting, financial forecasting, cost control, and revenue optimisation., • Experience in business development and patient engagement is highly desirable. Required Qualities • Strong leadership, communication, and problem-solving skills., • Proficiency in clinic management software and Microsoft Office., • Ability to manage multiple priorities in a fast-paced environment., • A willingness to be flexible, pitch in and work outside of the core responsibilities of the role; we are a small (but growing) team and we all work as needed from time to time. Benefits • 25 days holiday + bank holidays per year, • Private Pension, • Private Health Cover (BUPA), • Discretionary annual bonus, • Social Events, • Access to healthcare appointments via London Gynaecology, • Competitive salary, dependent on experience About London Gynaecology London Gynaecology is a leading, Private Equity backed private women’s health practice, currently based at three locations: Our Centre of Excellence on Harley Street, our clinic based out of The Portland Hospital, one of London’s leading private hospitals, and our independent clinic in the City of London. With over 20 consultants & GPs, the practice is busy and dynamic and sees in excess of 1500 patients monthly. Over the coming few years, we are planning to rapidly expand the number of clinics and clinical services we provide. Our Ethos & Mission is to provide excellent, expert advice and high quality personalised healthcare at every stage of the patient pathway, ensuring the best possible outcomes for our patients relating to their gynaecological and reproductive health. Our Values are to work together as “ONE TEAM”: Ownership Nurturing Excellence Trust Empathy Accessibility Mentorship We believe it is important to treat every patient and colleague with honesty, dignity and respect. Cultural fit is non-negotiable. We are a team, the wellbeing of our staff is paramount and we treat each other with respect and kindness. We are looking for team members who embody these values, are team-players and will go above and beyond to deliver excellent patient service and contribute to making LG a wonderful place to work. If you believe you will be a good fit, please apply!

Role Overview As an Assistant Manager, you will play a key role in ensuring the smooth daily operations of our hostel and bar. From overseeing multiple departments to enhancing guest experiences and supporting team members, this role is dynamic and multifaceted. You will work closely with the General Manager to implement strategies that align with Beds & Bars’ standards, ensuring exceptional service, operational efficiency, and profitability. This role requires flexibility, with shifts often including evenings, weekends, and holidays. Key Responsibilities Departmental Oversight * Supervise daily operations across multiple departments, including housekeeping, front desk, food & beverage, and maintenance. * Ensure cleanliness, efficiency, and exceptional service standards in all areas. * Coordinate with team members to manage room assignments, common areas, and facility upkeep. Team Leadership * Lead, train, and motivate staff to deliver outstanding guest experiences. * Prepare team schedules, conduct performance reviews, and foster a collaborative work environment. * Address team challenges and provide constructive feedback to improve performance. Guest Experience * Handle guest inquiries, complaints, and special requests professionally and promptly. * Create a welcoming and community-driven atmosphere for travelers. * Identify and implement strategies to elevate guest satisfaction. Financial Management * Assist in managing budgets, monitoring expenses, and optimizing profitability. * Oversee inventory management, ensuring timely procurement and cost control. * Support financial reporting and analysis of operational performance. Compliance and Safety * Ensure compliance with health, safety, and legal regulations. * Conduct regular facility inspections to identify and address potential safety hazards. * Maintain up-to-date records of licenses, permits, and certifications. Events and Marketing Support Leadership and Management * Proven ability to lead and inspire diverse teams in a fast-paced environment. Operational Expertise * Familiarity with hostel operations, including reservation systems and facility management. Customer Service Excellence * Exceptional interpersonal and problem-solving skills to enhance guest satisfaction. At Beds & Bars, we prioritize your professional growth through our award-winning Footsteps Program. What We Offer: * A structured career pathway to take you from entry-level to General Manager in five steps. * Comprehensive training through on-the-job learning, workshops, and e-learning. * Cross-training opportunities to develop skills across all departments. * Access to online workshops covering finance, time management, risk assessment, and recruitment. Perks and Benefits: * 50% off food and drinks across Beds & Bars locations. * Discounts on accommodation at St Christopher’s Inns and partner properties worldwide. * Employee recognition programs with cash rewards and trips away. * Free mental health support and counseling services. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.

The Donmar is looking for someone to cover our General Manager’s period of shared parental leave, from October 2025 to the end of April 2026. The role will suit an experienced theatre General Manager or HR professional, ideally with a qualification or equivalent professional experience. The General Manager is the HR lead for the organisation, supports the Executive Director with Board administration, and manages the theatre’s operations, HR and inclusion functions. Reporting to the Executive Director, this role manages the GM team, consisting of the Executive and Governance Administrator, General Management Coordinator, Head of Operations and Head of Inclusion and Skills. They are a key member of the Donmar’s Senior Management team, contributing to and supporting the Executive in the delivery of organisational strategy. Terms: approx 0.6- 0.8 FTE, working predominantly from the office but occasional working from home if needed. We are open to suggestions from experienced candidates who may wish to deliver the role on a freelance basis (no less than 3 days per week). Salary: £60k FTE pro rata (or equivalent freelance fee to be negotiated) How to apply: To apply please complete the online application form, including Supporting Statement and upload your CV to our Careers Page. Responsibilities include People and culture: • Holding the HR and Culture strategy for the organisation, supporting inclusion, wellbeing and engagement with our people, and dealing with HR issues as they arise., • Manage all policies and procedures, ensuring that all staff have appropriate access and we are compliant and up to date., • Manage the HR and GM budget lines., • With the Executive Director and Director of Finance, manage the salaries budget and sign off monthly payroll., • Manage systems to ensure workforce data is captured for monitoring required by internal KPIs, funders and stakeholders., • Create agendas and oversee minutes and the scheduling of meetings with support from the Executive and Governance Administrator., • Work with the ED on the drafting and collation of Board and subcommittee papers and agendas., • Ensure follow-up of actions for Board members, Executive, and SMT., • Maintain the Board’s register of interests and personal details; administrate Companies House/Charity Commission paperwork with the Director of Finance., • With the Head of Inclusion and Skills be the strategic lead for the Donmar’s EDI and Access strategy, engaging relevant teams to ensure the Donmar is welcoming to audiences, artists and staff and delivering industry best practice., • Ensure risk management is maintained across the organisation, including the updating of the risk register, in liaison with the Director of Finance., • Act as the point of contact for external legal advisors regarding HR or organisational matters. Knowledge and experience: • Strong knowledge of best practice HR processes, employment law, equality legislation, role and staffing structure design and recruitment, ideally with a recognised professional qualification or substantial experience gained in a similar role., • Experience of managing teams., • Experience of working with charity Boards, ideally in a supporting role and/or as Company Secretary., • Experience writing, reviewing and managing policies (especially HR policies)., • Experience contributing to, and supporting the delivery of, organisational strategy. Understanding of theatre operations, processes, and roles — or experience working within a creative environment., • A passionate advocate for equity, diversity and inclusion with experience of delivering best practice in this area., • Strong line management and interpersonal skills; able to communicate clearly and confidently with a wide range of people and stakeholders., • Experience managing budgets., • Exceptional organisational skills; able to prioritise effectively, work under pressure, and adapt to new situations., • Practical problem solver with a can-do attitude and keen attention to detail., • Collaborative team player, able to balance competing demands and build strong working relationships across the organisation.

Customer Service Advisor Customer Service Advisor (Surveys and Reviews) To support the Mortgage Services and Lettings businesses by carrying out telephone surveys at case activation and collating completion survey data. Carry out any other surveys as directed by the Customer Relations Manager/ Senior Customer Relations Adviser. Provide support and assistance to other team members and line management by undertaking any other duties as required in order to meet the aims and objectives of the Quality Assurance department and the business in general, and as directed by the Lead Customer Relations Advisor. Duties Include: • Contributing to Quarterly performance reviews and Weekly Team Meetings., • Sharing accurately produced MI from data for Customer Relations and Case Checking with the wider business., • Ensuring that completed surveys are accurately and promptly recorded on the business systems, with any required further correspondence appropriately referred on after completion of the call., • Confidentially complete telephone surveys with a sample of the Groups Mortgage Services and Lettings customers, in accordance with the Group’s methodology, and as directed by the Customer Relations Manager /Senior Customer Relations Adviser., • Ensuring customer feedback is accurately documented on all cases., • Where required, accurately log complaints onto OSCAR. Ensure update letters are issued to customers in accordance with OSCAR tasks. Process customer refunds and compensation payments., • Respond positively and act upon feedback received from Managers or Leads in order to maintain competence in the role in accordance with the team’s training & competency scheme., • Share process and procedure improvement ideas with Managers., • Promote a consistent, high quality, customer-focused approach to business processes, ensuring that you contribute to the Consumer Duty obligations, considering these obligations in all actions and decisions that are taken, and ensure this requirement is adhered to at all times., • Understanding other departments and how your role fits into these., • Maintain knowledge by taking and passing all annual testing., • Understand the Complaints Process., • Communicate professionally to internal and external customers, • Ability to organise, prioritise and handle varied and heavy workload, • Able to work and meet deadlines, • Confident on the phone, • Problem solver, • Highly numerate, • Computer literate, • Attention to details, • High level of accuracy Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02803

Handling complaints and providing solutions * Maintaining policies and procedures in accordance with company policies * Ensuring compliance The Successful Applicant will need to possess the following skills: * Must have 2 years’ experience as a Property Manager * The candidates mu

Quality & Coordination Manager – Repairs & Maintenance. A senior role responsible for the day to day management of Quality and Co-ordination of the 3 areas of operation for Homecare, Repairs, Compliance & Complaints/Disrepair working under the direction and supporting the Senior Commer

We are looking for a dedicated and experienced Property Manager to join our team in Romford. This is a fantastic opportunity for someone looking to further their career in property management, with a full career path and support provided. If you are enthusiastic about property management, we would be excited to hear from you. Benefits of being a Property Manager at haart Estate Agents in Romford • Basic salary range of £24000 to £31500 per year, dependent on experience, • Additional £8,125 earnings expected through uncapped commission, • Minimum on-target earnings of £32125+ per year, • Company Car, • Career progression opportunities, • Company smart phone, for completing role-related tasks, • Industry-leading training, • Earn a nationally recognised qualification (inc. ARLA), • 24/7 Access to our Employee Assistance Programme, providing you support with your mental health, legal issues, and much more, • Eye care, • Up to £500 for each successful Employee Referral you make, • 30 days' annual leave*, • Booking and conducting property inspections, • Negotiating tenancy extensions and/or renewals, • Co-ordinating with contractors, to manage maintenance and/or repair issues at properties, • Deposit returns, • Resolving rental arrears, • Processing eviction requests, • Ensuring properties meet all regulatory health and safety standards, • Building and maintaining strong relationships with landlords and tenants, • Managing complaints, • Minimum 1+ years' previous experience in a Property Manager role, • Outstanding customer service, • Good telephone manner, • You must hold a valid Full UK Driving Licence, • If you hold an automatic-only driving licence, you may not receive a company car immediately. As such, you are required to have full access to your own vehicle that can be used for work purposes until such time as a company car is provided to you (no car allowance provided whilst using your own vehicle), • Full UK Driving Licence, • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006), • Proof of Address, • National Insurance Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website

Located: Head Office (Chesterfield) 1-2 days/week and Community Based for England & Wales Preferably Located in East Midlands / West Midlands / Northwest / Yorkshire Hour: 37.5 hours per week, Monday - Friday Salary: £50,000 £60,000 per annum - DOE About Us HomeCareDirect HomeCareDirect is a nurse managed leading national provider of personalised, person-centred care and support for people at home. We empower people with complex social and health funded needs to live safely and independently in their own homes. We start with the person. A support team is built around each individual person, just and only for them. We work in partnership with each person to jointly interview and help select their own support team. HCD then employs the team selected and trains the team, to meet the individual needs of each person. to CQC standards. Why Join Us? We offer a supportive and rewarding work environment with a wide range of benefits: Salary: £55,000 - £60,000 depending on experience Mileage paid at 48p per mile (first 10,000 miles), then 25p per mile Meal allowances for overnight stays: £10 for breakfast, £25 for evening meals Overnight accommodation arranged and paid for by the company Annual £80 contribution towards professional registration Attend up to 2 agreed and appropriate conferences per year Annual leave: 20 days plus 8 bank holidays, increasing to 25 days after one year Day off on your birthday Blue Light Card access for retail and high street discounts Wellbeing app including fitness, nutrition, meditations and more 24/7 confidential Employee Assistance Programme On-site wellbeing room at Head Office Company pension scheme and sick pay after probation About the Role We are looking for a professional and proactive Registered Manager/RMN to lead a team to take people, with severe autism and associated mental health conditions, from low to medium secure units, back home to their local community. You will lead this new and exciting HCD Genesis project, with a specifically trained head office team, to bring people, with complex Learning Disabilities / Autism and associated mental health issues, out of long stay hospitals back home. HCD Genesis has been specifically created to use the HCD Model to work with and help ICBs nationally to comply with the law change in the non-admission to secure units of people with primary complex autism and associated mental health conditions. This is a Head Office and community-based management role, working in partnership with other qualified professionals to meet the needs of our clients. Key Responsibilities To have overall responsibility for the management of HCD Genesis Regional Nurses and Care Leads. Support the day-to-day management in meeting KPI targets Collaborate with internal teams and external professionals to ensure seamless care delivery Take the lead on Special Measures meetings Provide support to the Head Office teams and HCD Genesis nurses regarding safeguarding issues and to ensure correct procedures are followed Liaise with the Training Manager to ensure staff training needs are being met Effectively manage any complaints relating to HCD Genesis employees Promote the rights of each client and ensure their wishes are at the centre of their support Participate in the growth and development of the service Promote excellent customer service throughout the workplace, ensuring communication processes are meeting client expectations Raise any concerns with the Clinical Operations Director Ensure notifications are submitted to the Care Quality Commission as required Undertake and support specific projects and tasks allocated by the Company Director Attend quarterly management meetings What Were Looking For NMC-registered Mental Health Nurse (Band 5 or higher) qualified for at least 2years Level 5 Diploma in Leadership for Health and Social Care Experience in Forensic Mental Health Extensive knowledge of the Health & Social Care Act 2008 revious experience of working in a Management role Previous experience of Complex Autism with associated Mental Health conditions Competent in Microsoft Office and IT systems Full UK driving licence and access to your own vehicle Flexible and professional with a high attention to detail Desirable : Experience in facilitating or planning discharges from specialist inpatient settings Desirable : Experience of home-based support services Desirable: Knowledge of Personal Health Budgets, Direct Payments and Case Management compensation claims Personal Attributes Caring and compassionate with the ability to relate well to others Excellent communication and listening skills Ability to adapt to changing needs and work under pressure Good time management skills Strategic thinker and a practical problem solver The ability to work calmly and think clearly, under pressure Make a Real Difference At HomeCareDirect, we are committed to safe, fair recruitment and ensuring all staff are vetted, trained, and supervised to the highest standards.A full, enhanced DBS certificate will be obtained for this role. At HomeCareDirect, we pride ourselves on delivering high standards of care and professionalism and we know that starts with our people. If youre looking to join a growing team where youll be valued, supported, and have a genuine impact, wed love to hear from you. TPBN1_UKTJ

Care Outlook is an expanding leading home care provider in London and South East of England since 2005. Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career. We are currently recruiting for a Care Coordinator to maintain and develop our services in Hackney. Core Duties & Responsibilities as Care Coordinator: Primary role is to Roster and Template care calls using an electronic system Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users needs and aspirations Ensuring care assessments, care and risk planning meets best practice and customers aspirations Work with Recruitment Team to ensure sufficient current and future staffing levels To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly Participate in the paid on-call rota Put in place measure to comply with CQC regulations and work to achieve the best care standards possible As a Care Coordinator, you will be offered the following: Salary £24,000 - £26,000 Company issued mobile phone Ongoing support and Professional Development 20 Days Holiday plus Bank Holidays Opportunity to work in an expanding leading home care provider We are looking for a Care Coordinator to join us who are: 100% committed to helping improve the quality of life of vulnerable people Flexibility to cover on call to meet the needs of the business (essential) Knowledge of CQC standards and CQC Compliance (essential) Experience with Rostering care calls on an electronic system Experience in Care Coordinating or 2 years working within Health & Social Care (preferred) Full Driving License and access to a vehicle (preferred) NVQ Level 3 Health & Social Care (preferred) If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to peoples lives , then this could be your next role! TPBN1_UKTJ

Job Description: Quality Assurance Engineer Reports to: Director of Engineering and Projects Location: Isleworth, London Purpose of the Role: The QA Engineer will drive manufacturing quality at CP Cases Ltd by reducing process variation, standardizing production methods, and ensuring consistent compliance with customer and industry requirements. This role is central to building a culture of quality across the business, supporting high-profile customers, and positioning CP Cases for growth in demanding sectors such as defence, aerospace, broadcast and medical. Roles and Responsibilities: Quality Management & Continuous Improvement: Maintain the companys QMS in line with ISO 9001 and customer expectations. Lead internal process audits across production and support functions. Manage and refine the non-conformance management system and corrective/ preventive actions. Collect and analyse defect/ rework data, produce regular quality reports and dashboards for management review. Manufacturing Process Control: Develop and Implement manufacturing SOPs and process guides across all production areas. Define and action process control measures (Parameters, tolerances, acceptance criteria) Work with Engineering and Production to design and introduce jigs, fixtures and tooling that improve repeatability and reduce operator dependence. Enhance and manage the calibration system for all measuring instruments and inspection equipment. Lead deployment of First Article Inspection (FAI) procedures for new and repeat products. Inspection and Quality Control: Liaise with production engineer to develop route cards and checklists for each department. Train and support production team leaders to carry out QC responsibilities in their areas. Oversee goods-in inspection with Stores, including criteria and sampling methods. Conduct spot checks and audits to ensure compliance with SOPs and inspection processes. Supplier Quality: Establish supplier quality requirements and inspection criteria for incoming materials. Liaise with Supply chain manager on supplier evaluation and performance monitoring systems. Conduct supplier audits for critical vendors, driving corrective actions as required. Customer Quality Interface: Act as the primary point of contact for customer quality issues, complaints and audits. Provide customers with inspection records, FAIs, CoCs and quality reports as required. Support business development by demonstrating CP Casess quality to customers and prospects. Roles and Responsibilities: Degree in Engineering, Quality Management, Manufacturing or related discipline. At least 3 years of experience in QA Engineering / Quality Management in a manufacturing environment. Internal auditor certification (ISO 9001) is desirable. Green Belt Lean Six Sigma is desirable. Familiarity with customer and supplier audits is essential. Competency in MS suite and ERP systems is essential. Key Attributes: Strong understanding of manufacturing quality principles (process control, inspection systems, variation reduction). Experience writing and implementing SOPs, control plans, and FAIs. Knowledge of ISO 9001 (AS9100 / ISO 13485 experience a plus). Skilled in root cause analysis tools (5 Whys, Fishbone, FMEA) and improvement methods (Lean, Six Sigma preferred). Practical knowledge of inspection methods, metrology, and calibration systems. Excellent communication and training skills, able to influence production teams. Data-driven mindset with the ability to translate quality data into improvement actions. Hands-on, pragmatic, and comfortable working in a growing SME environment. Salary & Benefits: Opportunities for career progression. On-the-job training and support. Stable, long-term employment in a growing company. Competitive salary (depending on experience). Company pension 20 25 days Annual Holiday entitlement plus bank holidays Quarterly discretionary bonuses Cycle to work scheme Free On-site parking TPBN1_UKTJ

Registered Manager / RMN Job Ref Nbr: ZR466 Located: Head Office (Chesterfield) 1-2 days/week and Community Based for England & Wales Preferably Located in East Midlands / West Midlands / Northwest / Yorkshire Hours: 37.5 hours per week, Monday - Friday Salary: £50,000 £60,000 per annum - DOE About Us HomeCareDirect HomeCareDirect is a nurse managed leading national provider of personalised, person-centred care and support for people at home. We empower people with complex social and health funded needs to live safely and independently in their own homes. We start with the person. A support team is built around each individual person, just and only for them. We work in partnership with each person to jointly interview and help select their own support team. HCD then employs the team selected and trains the team, to meet the individual needs of each person. to CQC standards. Why Join Us? We offer a supportive and rewarding work environment with a wide range of benefits: Salary: £50,000 - £60,000 depending on experience Mileage paid at 48p per mile (first 10,000 miles), then 25p per mile Meal allowances for overnight stays: £10 for breakfast, £25 for evening meals Overnight accommodation arranged and paid for by the company Annual £80 contribution towards professional registration Attend up to 2 agreed and appropriate conferences per year Annual leave: 20 days plus 8 bank holidays - up 25 days after one year Day off on your birthday Blue Light Card access for retail and high street discounts Wellbeing app including fitness, nutrition, meditations and more 24/7 confidential Employee Assistance Programme On-site wellbeing room at Head Office Company pension scheme and enhanced sick pay after probation About the Role We are looking for a professional and proactive Registered Manager/RMN to lead a team to take people, with severe autism and associated mental health conditions, from low to medium secure units, back home to their local community.You will lead this new and exciting ???HCD Genesis project, with a specifically trained head office team, to bring people, with complex Learning Disabilities / Autism and associated mental health issues, out of long stay hospitals back home. HCD Genesis has been specifically created to use the HCD Model to work with and help ICBs nationally to comply with the law change in the non-admission to secure units of people with primary complex autism and associated mental health conditions. This is a Head Office and community-based management role, working in partnership with other qualified professionals to meet the needs of our clients. Key Responsibilities To have overall responsibility for the management of HCD Genesis Regional RMN Nurses and Care Leads. Support the day-to-day management in meeting KPI targets Collaborate with internal teams and external professionals Take the lead on Special Measures meetings Provide support to the Head Office teams and HCD Genesis nurses regarding safeguarding issues and to ensure correct procedures are followed Liaise with the Training Manager to ensure staff training needs are being met Effectively manage any complaints relating to HCD Genesis employees Promote the rights of each client and ensure their wishes are at the centre of their support Participate in the growth and development of the service Promote excellent customer service throughout the workplace, ensuring communication processes are meeting client expectations Raise any concerns with the Clinical Operations Director Ensure notifications are submitted to the CQC as required Undertake and support specific projects and tasks allocated by the Company Directors Attend quarterly management meetings What Were Looking For NMC-registered Mental Health Nurse (Band 5 or higher) qualified for at least 2years Level 5 Diploma in Leadership for Health and Social Care Experience in Forensic Mental Health Extensive knowledge of the Health & Social Care Act 2008 Previous experience of working in a Management role Previous experience of Complex Autism with associated Mental Health conditions Competent in Microsoft Office and IT systems Full UK driving licence and access to your own vehicle Flexible and professional with a high attention to detail Desirable: Experience in facilitating or planning discharges from specialist inpatient settings Desirable: Experience of home-based support services Desirable: Knowledge of Personal Health Budgets, Direct Payments and Case Management compensation claims Personal Attributes Caring and compassionate with the ability to relate well to others Excellent communication and listening skills Ability to adapt to changing needs and work under pressure Good time management skills Strategic thinker and a practical problem solver The ability to work calmly and think clearly, under pressure Make a Real Difference At HomeCareDirect, we are committed to safe, fair recruitment and ensuring all staff are vetted, trained, and supervised to the highest standards.A full, enhanced DBS certificate will be obtained for this role. At HomeCareDirect, we pride ourselves on delivering high standards of care and professionalism and we know that starts with our people. If youre looking to join a growing team where youll be valued, supported, and have a genuine impact, wed love to hear from you. Please only apply if you have the right to work in the UK. We are unable to offer sponsorship. TPBN1_UKTJ

Compliance Manager – FTSE250 FinTech 🚀 Propel is partnering with a publicly traded, high-growth FinTech that’s redefining the world of trading. With 340,000+ customers using their mobile, web, and desktop platforms globally, they’re building a new kind of investing experience, from stocks and crypto to options and futures. If you have 5+ years’ experience in compliance within financial services or similarly regulated industries, a strong understanding of FCA regulations (Consumer Duty, COBS, DISP), and a genuine interest in financial markets and crypto, this could be your next big career move. What you’ll be doing: • Leading Financial Promotions compliance, acting as a trusted advisor to marketing and leadership., • Guiding marketing and product teams on regulatory requirements for campaigns and product changes., • Advising the business on Consumer Duty obligations, ensuring policies and controls meet regulatory standards., • Delivering compliance training and supporting monitoring activities across the UK business., • Reviewing complex complaints and providing strategic advice on responses, including ombudsman cases., • Participating in Client Money and Assets Committees and operational risk reviews. What they’re looking for: • 5+ years of compliance experience in financial services or similar regulated sectors., • Solid knowledge of leveraged and non-leveraged trading products including crypto., • Strong grasp of FCA regulations relevant to retail investments., • Interest in financial markets and the UK regulatory landscape., • Excellent communication skills with ability to influence cross-functional teams., • Proactive, strategic thinker comfortable in a fast-paced environment. Location: London-based | Hybrid: 3 days in-office If you’re ready to take ownership of compliance in a dynamic fintech environment and work closely with multiple teams to help shape the business’ regulatory approach, apply now. Compliance Manager – FTSE250 FinTech 🚀

About Us: Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine. Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure. Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success. With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent. Role Purpose: The purpose is to ensure execution of the regulatory compliance arrangements including the provision of advice and ensure that Zenith Bank (UK) Ltd (“ZBUK”) operates within a strong and positive compliance culture. Working with the CCO to develop, implement and monitor Compliance monitoring, strategy and policy for ZBUK; and to support the CCO in overseeing the evaluation, measurement, monitoring and management of regulatory risks enterprise wide. In addition, to ensure the Bank’s regulatory framework remains robust and ensure all returns and policies are tracked. Ensure that the Compliance policies comply with legal and regulatory requirements. Key Tasks and Duties: Day to day management of regulatory compliance- Tasks & Duties Responsibility for managing the daily regulatory routine tasks: • Review regulatory updates from multiple Regulators and communicate to the relevant teams across the Bank, • Provide management transparency and overall assurance in the Regulatory return process within Zenith Bank, DIFC and Paris branches through thoughtful presentation of dashboards, regular reports, and ad-hoc management information as needed., • Provide advice on any regulatory matters and/or regulatory communications, • Review of regulatory returns across the Bank including Dubai and Paris Branches to ensure accuracy of the data presented., • Monitor, review and track all policies for the Bank including multiple jurisdictions of UAE and France, • Keep abreast, analyse, and communicate policy and market developments in regulatory reporting to relevant stakeholders including senior management on a timely basis., • As part of the 2nd LoD role, review, and challenge all the regulatory returns (and the processes that underlie their production) required for the Bank of England, the Financial Conduct Authority, and the Prudential Regulation Authority (among others)., • Review and approval of new communications and financial promotions, • Assisting the CCO with the Weekly Compliance Update to Exco, • Undertaking a weekly review of Risk Events to scan for potential complaints, • Undertaking a weekly review of a sample of Treasury dealer chat messages, • Undertaking a monthly review of the Complaints Register, • Undertaking a 2nd line check of the monthly ISEM prepared, • Undertaking a monthly review of the Management Responsibilities map, • Undertaking a quarterly review of investment documentation obtained from our clients, • Undertaking a quarterly review of client MiFID categorisations, • Undertaking a quarterly review of investment trades for suspicious transactions, • Undertaking a quarterly review of Personal Account Deals for unusual price movements, • Undertaking a quarterly review of CASS Reconciliations, • Undertaking a quarterly review of expenses claims, • Undertaking a quarterly review of hold mail, • Undertaking a quarterly review of the gifts and hospitality register, • Undertaking reviews of suitability of personal recommendations at appropriate intervals, • Coordinating the annual gifts/hospitality and Personal Account Dealing undertakings, • Assisting the CCO with the preparation of the Quarterly Board Regulatory Update, • Assisting the CCO with the ACC Update on changes to policies and procedures, • Undertaking a quarterly review of staff routinely in contact with the regulators, • Undertaking a quarterly review of potentially obsolete staff records, • Submitting the Professional Standards Data Report to the FCA, • Submitting the annual Fee Tariff Data Report to the FCA, • Preparing the CASS 10 Review and Custodian Selection for the Board, • Preparing the CASS 10 Annual Compliance Report to the Board, • Undertaking the Annual CASS6.3 Review of Custodians, • Undertaking the annual review of CASS Procedures, • Undertaking the annual review of CASS Reconciliation Frequency rationales, • Undertaking an annual review of relevant manuals, procedures and policies, including the Compliance Manual, Regulatory Investment Manual, CASS Manual and Accountability Policy., • Undertaking an annual review of the Bank’s Execution Policies, • Preparing and submitting all regulatory returns to the FCA, • Working with the CCO to complete the annual Compliance and CASS Risk Assessments (The list of Compliance Routine Tasks is non-exhaustive and will be updated from time to time in line with the Bank’s requirements in relation to identified emerging risks and industry/regulatory trends.) • Working with the CCO to ensure that the Compliance Monitoring Programme, Routine Compliance Tasks Schedule and Risk Register reconcile and remain appropriate and up to date, • Keeping up to date with relevant legislative and regulatory updates and ensuring these are implemented within the Bank’s systems and controls, • Providing advice and guidance to other departments on regulatory matters, • Working with the CCO to facilitate the development of a compliance culture which is conducive to minimising the risk of regulatory failure and the resultant reputation damage, • Taking action to remedy any breaches that occur, • Maintaining an interest and involvement in broader Compliance Department knowledge and activities for the purposes of assisting the CCO and & Deputy Compliance Manager as and when required., • Assisting the CCO and with other matters that may arise from time to time. Experience and Education: • Relevant degree-level qualification – Compliance or LLB preferred qualification, • Minimum of 4 years of relevant industry experience., • Good knowledge of the legal and regulatory framework and the regulatory environment., • Good knowledge of financial services products., • Sound generalist compliance knowledge. Skills and Competences Required: • Excellent team working and interpersonal skills., • Ability to balance business/market needs with regulatory and reputational risk., • Excellent oral and written communication skills., • Assertive and persuasive, with the ability to challenge but retain colleagues support., • Strong organising, planning and prioritising skills., • Ability to work under pressure., • Ability to analyse and interpret complex information., • Ability to work on own initiative., • Ability and willingness to take on new tasks., • Ability to meet deadlines and achieve agreed targets., • Ability to be flexible and adaptable to changing demands., • Investigative and questioning nature. This is a permanent position paying up to £75,000 based on experience

Quality & Compliance Manager - Abbott Lyon Rewarding salary + 10% bonus + benefits Hybrid – 3 days per week at the London Product Studio We've partnered with the exciting brand Abbott Lyon as we search for a Quality & Compliance Manager to join their team! Company Overview Abbott Lyon is all about creating affordable luxury, designer-inspired, trend-led jewellery and accessories with a personal touch. Founded in 2015 by Jezz Skelton & Asha Jones it has become a big hit globally, achieving eight-figure revenue direct to consumers via its website, and is the fastest-growing jewellery brand in the UK, and recently ranked in the Sunday Times 100. Abbott Lyon’s focus is on creating high quality, stylish and meaningful jewellery designs with thoughtful and personal touches. Check out their website here: About the role Your role will be to take lead accountability for developing the Quality and Compliance strategy across the business and ensuring its successful implementation. As a company that ships millions of beautifully designed and crafted products each year, this is an exciting, high impact role with a direct impact on Abbott Lyon’s overall Customer Experience and Brand sentiment. Reporting into the Product Director, you will be the subject expert in the business for all things Quality and Compliance, ensuring our end to end processes (from product development through to post purchase support) are designed to minimise issues across the Supply Chain. You will partner with teams across Product Management, Finance, Operations, and Customer Service (to name a few), in addition to our external vendors, to ensure Quality data and regulatory compliance are embedded into our decision-making processes, resulting in a reduction in the overall financial exposure relating to quality and further reaffirming our brand credibility. This role is perfectly suited to somebody who is data driven, collaborative and “never done” when it comes to improving processes and ways of working. What you’ll be doing: Quality Assurance (Proactive): • Develop and maintain the company’s Quality Management Programme to support consistent, proactive product quality across the design and production lifecycle., • Lead supplier audits and onboarding processes to ensure compliance with quality, ethical, and sustainability standards., • Implement continuous improvement initiatives in collaboration with design, production, and supply chain teams to pre-empt quality issues., • Embed quality planning at the Design/NPD stage to mitigate potential non-conformance Quality Control (Reactive): • Lead root cause analysis and corrective/preventive actions in response to customer complaints, feedback and returns, • Maintain detailed records of product non-conformance and track quality KPIs for regular reporting to supply base and internal leadership, • Collaborate with Customer Service teams to support timely, satisfactory resolution of quality-related issues., • Create monthly insight dashboard to show product quality trends and the commercial and customer experience impact of improvements/initiatives already live Data analysis and insight: • In partnership with Operations/Customer Experience Leadership, analyse replacement and refund data to identify the rate of issues on a product and category level (the “fault rate”) and whether there are new products/trends requiring attention, • Analyse the financial impact of replacements and refunds relating to product quality, identifying drivers of this cost (e.g. product mix, AOV, process non-compliance) and associated improvement opportunities Lead Quality & Compliance strategy: • Develop the overarching strategy, covering everything from website and post-purchase comms through to warranty details and manufacturing enhancements, • Lead the project management of Quality improvement across the business, ensuring there is ongoing focus on the top opportunity areas (e.g. plating, product design improvements) and that agreed actions are executed Regulatory Compliance & Testing • Ensure compliance with all relevant UK, EU, and international regulations governing jewellery, including REACH, Nickel Directive and other applicable standards., • Develop and implement a robust product testing and certification programme, • Act as the main point of contact with external testing laboratories and regulatory bodies., • Keep up to date with legislative changes and emerging standard, advising senior management on implications Corporate Social Responsibility: • Champion ethical sourcing, sustainability, and responsible business practices throughout the supply chain., • Monitor and enforce compliance with the company’s ethical trading policies, including supplier audits, social compliance checks, and materials management., • Drive sustainability initiatives aligned with industry best practices and consumer expectations. We are excited about you because: • You have proven experience in quality management, compliance, and supplier management in a high-volume manufacturing or retail environment, and are able to “jump in” on building our strategic roadmap, • You have strong knowledge of UK, US and EU regulatory frameworks for jewellery and consumer products, combined with familiarity with product testing protocols and external testing bodies., • You are comfortable with the Technical components of Product Quality (e.g. manufacturing processes and product design), • You demonstrate a passion for sustainability and ethical business practices., • You are both strategic and analytical, with an ability to break down problems and drive solutions; proven track-record translating data into actionable insights and strategic recommendations, • You have a proven track-record of cross functional collaboration and influencing business partners, • You are an exceptional communicator with strong written, verbal and presentation skills, and the ability to convey effectively complex data to diverse audiences, • You have strong interpersonal skills, with a hunger for learning and development; a team player with a positive attitude, • You have a strong ability to prioritise and manage resources to maximise results, • You thrive in a dynamic, fast-paced work environment with other colleagues who are also motivated and collaborative Benefits • Rewarding base salary + 10% bonus package, • Flexible, hybrid working arrangements, there’s a minimum requirement of three days a week in office in the London Studio, • Lots of potential for career development and training, • Private Health Insurance, • Fun and friendly team with regular socials, • Opportunity to be a part of the fastest growing jewellery brand in the UK! If you’re looking to join an innovative, fast-growing brand, apply now or email Sam at to learn more! Abbott Lyon is committed to building and supporting a brilliant, diverse, and inclusive team as an equal opportunities employer. We encourage applicants from all backgrounds to apply. If you require any adjustments during the recruitment process, please let us know how we can support you.

The Company This leading international food business specialises in high-quality frozen, chilled, and seasonal party foods, supplying major UK retailers as well as key foodservice partners across Europe and beyond. With manufacturing based in Southeast Asia, this is a fast-paced and agile company renowned for a broad portfolio of products. As they continue to expand across key markets, they are now looking to strengthen their UK technical team with the addition of an experienced Technical Quality Manager. The Role Reporting to the General Manager, and collaborating with the Compliance Manager this is a pivotal role in championing technical and quality assurance standards across the business. You’ll work closely with a internation QA function, and with UK customers to ensure that all products meet the highest standards of safety, quality, and legislative compliance. You’ll take ownership of technical excellence and driving continuous improvement across the full product lifecycle, from new product development to launch and post-launch evaluation. This includes managing customer complaints, leading audit, and staying ahead of emerging legislation. A key focus will be supporting innovation projects where you will collaborate with NPD and commercial teams to improve sustainability, packaging, and shelf life of products. You’ll travel frequently to SE Asia and other global supplier sites to support technical training, drive quality improvement initiatives and ensure product excellence that meets customer expectations. The Candidate We’re looking for a technically strong, commercially minded professional who’s passionate about food and quality. With proven experience at Quality or Technical Manager level and direct exposure to UK retailers. You must have strong communication abilities, including the sensitivity to work effectively with international teams where English may not be the first language. Your ability to build trust with customers, lead audits, manage multiple projects and balance commercial needs will set you apart. Experience in chilled and frozen food categories, BRC auditing experience and HACCP Level 4 qualification. Culinary skills and an understanding of food trends and sustainability would be a bonus. This is a broad, exciting role in a business where no two days are the same – and where international travel will be a regular part of the job. If you’re ready to be part of this growing business, then apply now or call 0345 2600 737 to find out more. Ref: L6896 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.

Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of VANITY GROUP. With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential items to an experience that rivals even the sweetest suite. Now one of the world’s most influential hospitality partners, clients include Sofitel Hotels & Resorts, Shangri-La The Shard, IHG, Bob W, The Goring, Park Lane New York, and many more. For this role, you’ll be explosion of colour in a world full of same old. You seize opportunities, move quickly, and know how to have fun along the way. VANITY GROUP’s house of beauty will see you working with the most sought-after fashion, beauty, skincare, fine fragrance, lifestyle and spa brands to create unforgettable experiences. Innovation will be part of your DNA as you deliver first of its kind concepts with lashings of VANITY GROUP’s playful flair. Ready to join the VANITY GROUP beauty parade? We can’t wait to meet you. WHO'S VANITY GROUP? We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry. We’re the seed from which progressive fashion, beauty, fragrance and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Jo Loves by Jo Malone CBE, Miller Harris Perfumer London, ESPA Skincare, Karl Lagerfeld, KEVIN.MURPHY, and Antipodes Nature to name a few. Internationally renowned as the industry’s best-in-class cosmetics hospitality partner, VANITY GROUP has offices in London, Sydney, Dubai, Shanghai, and Singapore. POSITION SUMMARY Reporting to the Supply Chain Manager, the Customer Service Specialist will be responsible for the overall customer service for VANITY GROUP’s hotel clients. This role will be focused on a successful end-to-end management program of all orders, queries and ensuring customers’ expectations are met. RESPONSIBILITIES 📝 CUSTOMER SUCCESS • Working closely with the sales team, manage the customer success of all hotel clients in the UK/EU/Americas region, • UK/EU/Americas customer order entries, integration with 3PL providers, • Management of all 3PL relationships, • Responsible for handling all customer calls and email enquiries within agreed SLAs, • Responsible for placing all customer orders to 3PL warehouse through SAP and CSV files, • Responsible for managing returns process with clients and 3PL warehouse, • Providing quality and professional track and trace services to clients, • Resolving service issues, complaints and claims within agreed SLAs, • Assisting territory managers with adhoc orders ensuring that nothing is missed with processing or delivery, • Obtaining eta’s with out of stock items and provide regular updates to related inquiries about these eta’s., • Assisting Finance team with order tracing and pod’s., • Management of customs documentation ensuring quality and government regulation compliance for EU/US clients., • Provide freight costs and delivery timelines to potential and existing clients and accurately track order status and shipments. 🎯 STAKEHOLDER MANAGEMENT • Maintain a high level of professionalism and motivational spirit with stakeholders, • Working and collaborating with cross-functional teams to achieve outcomes and meet deadlines, • Manage upwards, articulating delays/roadblocks to senior management with a solution-focused approach ⭐ ABOUT YOU • Bachelor’s degree or relevant tertiary qualifications, • Minimum 2 years’ experience in a customer service role, • Ability to build strong relationships with clients, • Demonstrable ERP system experience preferably SAP, • Experience with B2B operations, • Intermediate Excel skills, • Strong communication with external and internal stakeholders, • Accurate data entry skills, • Hands-on person with a can-do attitude, • Able to work autonomously with less supervision, • Ability to communicate any issues, discrepancies, or red flags that may arise, • Be well organised and structured on daily duties, • Able to prioritise and manage multiple deadlines simultaneously, • Be able to handle face paced working environment 🎁 VANITY GROUP PERKS • Hybrid office/home workplace, • Daily stocked “BRAVO BAR” snacks and munchies, for sweet or sour lovers, • Twenty free personal care products per year, • Birthday Leave to celebrate your special day, • Discounts with partner hotels locally and internationally, • Recommend friend and family bonus scheme worth up to £500, • 20% discount off award winning hair salon partner PERCY & REED LONDON hair products. 15% off salon services & treatments (except blow dry appointments), • 50% discount off skincare partner TEMPLESPA on wide selection of luxury skincare, spa & beauty products, • Welcome fragrance tapas and shot candle experience by JO LOVES including a personalized candle, • Generous discounts from additional partner skincare, haircare, and fragrance brands

Job Title: Aftersales manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

The Role Position: Category Officer Contract type: Permanent / Full time Reporting to: Head of Marine Procurement and Supply Chain Location: London Overview of role Category Officer plays a pivotal role in driving procurement excellence by developing and executing strategic sourcing strategies for designate categories of goods and services. This position is responsible for managing end-to-end contracting activities, category performance, including supplier relationship management, cost optimisation, quality assurance, and value creation. By collaborating closely with internal stakeholders, the Category Officer ensures that procurement activities are fully aligned with the organisation's strategic goals and operational needs. Additionally, the role ensures adherence to organisational policies, industry standards, and regulatory requirements, fostering a culture of compliance and continuous improvement. This role is critical in delivering measurable business outcomes, such as cost savings, risk mitigation, and enhanced supplier performance, while supporting the organisation's overall growth and sustainability objectives. Key responsibilities and primary deliverables • Develop and execute category strategies to achieve cost savings, improve quality, and ensure supply continuity., • Conduct market analysis to identify trends, risks and opportunities within the assigned category., • Define and implement long-term category plans aligned with organisational goals., • Identify, evaluate, and onboard new suppliers to ensure a competitive and reliable supply base., • Negotiate contracts, pricing, and terms with suppliers to ensure a competitive and reliable supply base., • Monitor supplier performance, conduct regular reviews, and address any issues related to quality, delivery, or service., • Build and maintain strong relationships with key suppliers and stakeholders., • Analyse spend data to identify cost-saving opportunities and drive efficiencies., • Establish and apply cost modelling concepts, spend & demand analysis and evaluation., • Negotiate the best deal for the company also taking the full life time cost into consideration., • Achievement of key category target incl. cost management, operation excellence, innovation engagement and ESG initiatives., • Implement cost reduction initiatives without compromising quality or service levels., • Track and report on savings achieved though category management activities., • Work closely with internal departments to understand their needs and align procurement activities accordingly., • Provide expert advise and support to stakeholders on category-related matters., • Ensure procurement activities are integrated with business objectives and project requirements., • Ensure all procurement activities comply with organisational policies, industry regulations, and ethical standards., • Identify and mitigate risks within the supply chain, including supply disruptions and price volatility., • Coordinate and assist line departments on contractual matters and resolve issues with contractors/vendors., • Administer claims/complaints occurring in performance of contracts., • Maintain accurate records of contracts, supplier agreements, and procurement activities., • Track and report on key performance indicators (KPIs) for the category, including cost savings, supplier performance, and compliance., • Prepare regular reports and presentations for senior management., • Continuously improve category performance through data-driven insights and feedback., • Establish proper mechanisms and create adequate processes to support Procurement performance efficiency and Contract effective Management. Skills profile Relevant experience & education • Successful background and demonstrated experience in Marine Procurement operations and activities. Minimum 7 years of procurement experience with a Ship Owner or Ship Manager, including at least 5 years in Category Management., • Bachelor's degree in Marine Engineering, Supply Chain, Logistics, Purchasing Management, or a related field., • MSc in Supply Chain Management, Logistics, or a related field or member of the Chartered Institute of Procurement & Supply or equivalent professional body would be an advantage., • Proficient skills in speaking and writing English., • Advanced proficiency in Excel and PowerPoint., • Proficient in collecting, analysing and interpreting numerical data to derive insights and support decision-making with strategic thinking ability, to support decisions with sound reasoning and judgement., • Strong attention to detail., • Excellent interpersonal and communication skills for building strong relationships with internal and external stakeholders. Able to collaborate effectively, resolve conflicts and foster productive partnerships with suppliers, colleagues and cross-functional teams., • Strong market awareness and in-depth understanding of maritime supply chain components, regulations, market conditions, trade documentation, risk management and insurances., • Good at solving complex business problems in a structured and analytical manner., • A strong negotiator with proven track record of successful negotiations., • Strong commercial mindset with a natural focus on achieving the most cost-efficient solutions to the business., • Have an entrepreneurial mindset and are good at balancing multidimensional stakeholder demands with the need for results., • Positive attitude, strong work ethic and high level of integrity. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted.

LOCATION: Casa do Frango London Bridge SALARY: £55 - 60k We’re looking for an experienced and passionate Assistant General Manager to help lead and inspire our team, run seamless and energetic services, and create memorable moments for our guests. We want our leadership to be hands-on, approachable, and full of personality – while always maintaining high standards across every shift. You’ll play a key role in shaping our guest experience, coaching the team, and making sure every service feels warm, smooth, and full of positive energy. This role comes with scope to grow. For someone with ambition and the right mindset, there will be opportunities to take on more responsibility and develop into a more senior position over time. Assistant General Manager Candidate Requirements: • Proven experience in a senior restaurant role, ideally as an Assistant General Manager in a premium or high-volume venue, • Skilled in leading, training, and developing front-of-house teams, • Confident in running busy dining operations, including multi-floor service, • Strong focus on delivering exceptional guest experiences, and handling complaints or special requests professionally, • Comfortable managing high guest volumes while remaining calm, organised, and detail-focused, • Knowledge of premium service standards, with the ability to coach teams on upselling and menu recommendations, • Experience working towards KPIs such as guest satisfaction and sales per head, • Solid understanding of health & safety, food hygiene, and licensing regulations, • Leads by example with a positive, proactive, and guest-centric approach What We’ll Offer You as Assistant General Manager: • Annual Pay: From £55,000 - £60,000 per annum package, • 50% discount across all MJMK restaurants, • Opportunities for career development and progression, • Mental health & well-being support via Hospitality Action, • Enhanced maternity and paternity pay after one year, • 5 days of company sick pay after one year, • An additional day of holiday for every year of service, up to five days We’d love to hear from you if you’re an experienced Assistant General Manager looking for a new challenge and the opportunity to grow alongside a passionate, ambitious team. About Casa Our journey began in 2018 with the launch of Casa do Frango in London Bridge – a Portuguese grill concept inspired by Marco’s heritage and memories of his upbringing in Southern Portugal. With a focus on fresh, wood-charcoal grilled dishes in a warm, relaxed atmosphere, Casa quickly became a local favourite. Following the success of our first site, we expanded to Mayfair in 2022 and Victoria in 2023. We’re now looking for an Assistant General Manager to join the team at our flagship location in London Bridge – someone who shares our passion for hospitality and delivering exceptional guest experiences. Casa do Frango London Bridge welcomes over 3,000-4,000 guests each week across a 250-cover site. Just two minutes from Borough Market, the original Casa spans two floors in a converted 19th-century industrial warehouse. After being named Disruptor Brand of the Year at the 2023 Peach 20/20 Hero & Icon Awards and winning Emerging Concept at the MCA Hospitality Awards, it’s an exciting time to join us as we continue to grow in 2025. About MJMK Restaurants MJMK operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, we began with Casa do Frango and quickly expanded our portfolio. In 2020, we partnered with chef patron Santiago Lastra to open KOL in Marylebone – a fine dining Mexican restaurant celebrating British ingredients. KOL earned a Michelin Star and ranks No. 49 on the World’s 50 Best Restaurants list. In 2024, we opened Fonda in Mayfair – our second collaboration with Santiago – and AngloThai in Marylebone, the debut from John and Desiree Chantarasak. Within three months, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50 and Lisboeta at 93rd place.

<< ON BEHALF OF A CLIENT >> MEMBERSHIP MANAGER London Our brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are committed to offering unparalleled services and creating memorable experiences for our distinguished members. To further elevate and enhance our operations, we are seeking an accomplished Membership Manager to contribute and deliver on the club’s success. ROLE OVERVIEW: The Membership Manager will work in collaboration with the Membership Director, responsible for overseeing the recruitment, retention, and overall management of members. The role includes managing the membership application process, fostering relationships with current members and ensuring that the club’s membership base is actively engaged and aligned with the club’s values and exclusive standards. The Membership Manager will also play a key role in shaping the overall member experience, ensuring that members' needs are met while maintaining the club’s high standards of service and exclusivity. This is a dynamic role that requires exceptional relationship-building skills, a keen understanding of high-net-worth individuals and the ability to manage membership programs that support the club’s business objectives. RESPONSIBILITIES: • Lead the recruitment of new members by developing and executing strategies to attract high-net-worth individuals who align with the club's values and community., • Review and process new membership applications, ensuring that candidates meet, • the club’s criteria., • Conduct membership interviews and meet prospective members to understand, • their expectations and motivations for joining., • Work closely with the marketing team to ensure membership campaigns and events, • are aligned with target member demographics., • Manage the onboarding process for new members, ensuring they receive a warm welcome and a smooth transition into the club community., • Build and maintain strong, personalised relationships with current members, ensuring their satisfaction and continued engagement with the club., • Regularly check in with members to gather feedback, ensure their needs are met, and identify opportunities for improving their experience., • Handle member inquiries, concerns or complaints in a professional, timely and confidential manner, ensuring that all issues are addressed appropriately., • Ensure that members are made aware of upcoming events and club developments through newsletters, personalised communications or private invitations., • Maintain a high level of confidentiality and professionalism in all dealings with members, respecting their privacy and ensuring that all interactions reflect the club’s exclusive atmosphere., • Maintain an up-to-date membership database, ensuring all details are accurate and easily accessible., • Ensure all member records (contact details, membership status, special requests, preferences) are updated in the club’s CRM system., • Develop personalised communications for renewals, including reminder letters or phone calls., • REQUIREMENTS:, • Minimum of 4 years of experience in a membership department within a private members’ club., • Proven ability to recruit, manage and retain high-net-worth members., • Exceptional interpersonal skills, with the ability to build lasting relationships with high-, • profile individuals and understand their unique needs., • Strong customer service orientation, with a focus on delivering exceptional,, • personalised experiences., • Excellent verbal and written communication skills, with the ability to craft compelling, • messages and engage with members at all levels., • Comfortable with public speaking and representing the club at events, member, • gatherings and other interactions., • Strong administrative and organisational skills, with the ability to manage multiple tasks, • and priorities simultaneously., • Proficiency in using CRM systems, Microsoft Office Suite and membership management, • tools., • High level of discretion and professionalism, with an ability to handle sensitive, • information and high-profile individuals in a confidential manner., • Ability to resolve member issues effectively, maintaining a calm and solution-oriented approach while upholding the club’s reputation., • Meticulous attention to detail when managing member records, event coordination and communication to ensure accuracy and consistency., • A welcoming and approachable demeanour, able to engage with a diverse range of members while maintaining professionalism., • Ability to anticipate the needs of members and act proactively to meet them, ensuring a high level of member satisfaction. WHAT WE OFFER: • Competitive salary with performance-based bonuses.

*This is not a Technical or IT role: Job Description: To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules. Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business Oversee the maintenance of local governance and controls including, but not limited to: • Adherence to all corporate policies and procedures, • Appropriate queue and people management, • Relevant client and regulatory change, • Evidence of people and process development including workflow and people competency, • Timely closure of all agreed audit actions Work closely with clients to ensure that The Customer Relations team is working within prescribed client complaint frameworks. Attend and lead regular Complaint-based Client calls. Represent HCL on monthly Client Assurance meetings. To act with integrity on behalf of the business and Client, based on HCL corporate and local procedures and controls. Ensuring the team is aware of their roles and responsibilities. Ensure that regular 1-2-1’s and annual appraisals are completed in line with core HCL principles. Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business. Key tasks & responsibilities • Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law., • Ensuring the support of an effective and efficient Complaint handling function to our clients., • Overseeing the development of case handlers, in accordance with Business demand., • Establishing consistent and appropriate decisions methodology supported by HCL T&U., • Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers., • Educating and disseminating best practice for the effective handling of complaints., • Expanding on existing Root Cause Framework, • Overseeing outcomes and actions identified through conduct root cause analysis., • Managing workloads to ensure Complaints are resolved within regulatory timeframes., • On-going review of work processes with a view to continual improvement in the handling of complaints., • Supporting the introduction of Internal Audit recommendations., • Building and maintaining relationships with key internal and external stakeholders through frontline and daily contact., • Communicate to management where processes or actions that might be contrary to Conduct Risk and Consumer Duty obligations in order that these can be managed and mitigated before they crystallize., • Ensuring that the service is fully compliant with all current regulatory, technical, professional and industry developments. Specifically, fully embedding and maintaining a TCF culture.

To ensure timely and appropriate complaint resolutions in line with FCA regulation and client service delivery schedules. Promote positive customer outcomes to ensure that Conduct Risk standards and values are instilled within the business Oversee the maintenance of local governance and controls including: • Adherence to all corporate policies and procedures, • Appropriate queue and people management, • Relevant client and regulatory change, • Evidence of people and process development including OpEX workflow and people competency, • Timely closure of all agreed audit actions Deputise for Complaints Manager with regards to management of client relations and appropriate attendance and input at relevant governance meetings To act with integrity on behalf of the business and Client, based on HCL corporate and local procedures and controls. Ensuring the team is aware of their roles and responsibilities. Conduct regular 1-2-1’s and annual appraisals in line with core HCL principles. Promote positive customer outcomes to ensure that Conduct Risk standards and values are instilled within the business. Key tasks & responsibilities • Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law., • Ensuring the support of an effective and efficient Complaint’s handling function to our clients., • Overseeing the development of case handlers, in accordance with Business demand., • Establishing consistent and appropriate decisions methodology supported by HCL T&U., • Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers., • Educating and disseminating best practice for the effective handling of complaints., • Overseeing outcomes and actions identified through conduct root cause analysis., • Managing workloads to ensure Complaints are resolved within regulatory timeframes., • On-going review of work processes with a view to continual improvement in the handling of complaints., • Supporting the introduction of Internal Audit recommendations., • Building and maintaining relationships with key internal and external stakeholders through frontline and daily contact., • Communicate to management where processes or actions that might be contrary to Conduct Risk obligations in order that these can be managed and mitigated before they crystallize., • Ensuring that the service is fully compliant with all current regulatory, technical, professional and industry developments. Specifically, fully embedding and maintaining a TCF culture.

About the Role Our client, a leading professional regulator, is seeking a Case Manager to join their Fitness to Practise (FtP) team on an ongoing temporary basis. This is an excellent opportunity to play a key role in protecting the public and maintaining professional standards within a respected organisation. As a Case Manager, you will manage a caseload of Fitness to Practise investigations, ensuring each case is progressed efficiently, fairly, and in line with regulatory requirements. Key Responsibilities • Manage a portfolio of FtP cases from initial assessment through to resolution., • Gather, analyse, and assess evidence to support decision-making., • Liaise with complainants, registrants, witnesses, and legal professionals., • Draft clear, accurate correspondence, reports, and case summaries., • Monitor and progress cases in line with agreed timescales and regulatory standards., • Contribute to the continuous improvement of case management processes. Person Specification Essential • Previous experience of case management, investigations, or regulatory processes., • Strong analytical and decision-making skills., • Excellent written and verbal communication skills., • Ability to manage competing priorities and meet deadlines., • Strong organisational skills and attention to detail., • Experience in a regulator, membership body, or public sector organisation., • Understanding of Fitness to Practise or complaints handling procedures. What’s on Offer • An ongoing temporary position with a respected regulator., • Hybrid working – 1–2 days per week in the office., • Competitive pay rate., • Valuable experience in the regulatory sector., • Supportive and collaborative team environment.

Job Title: Information Governance Manager Starting: ASAP Duration: Until at least 28/02/2026 and then could be extended. Location: North London Closest Station: Old Street Hours: Monday – Friday, 9 – 5:30 Band: 8A Pay: £26ph - £30ph PAYE Inclusive of Holiday Pay – pay dependent on skill, experience and pay type Duties: • Coordinate and manage IG operations in support of research, keeping the management team updated on outcomes and escalating issues as appropriate., • Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats., • Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate., • Manage information asset accession and information security reviews relating to research proposals, including Information risk assessments, data protection impact assessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval., • Ensure research related policies, procedures and guidelines are compliant with data protection legislation and are implemented effectively and efficiently across the research function., • Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations., • Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register., • Develop and provide tailored IG training and guidance for research colleagues., • Investigate and report on IG complaints and incidents in line with Trust policy as required, particularly where they are linked to research., • Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes., • Ensure the Trust is compliant with legislative requirement for data sharing or licensing., • Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes., • Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems. Ensure all recommendations are implemented to deliver an improvement in the research function delivery., • Provide leadership for, and the IG element of research governance groups, ensuring terms of references are up to date and aligned with other governance structures at the Trust, • Manage, support and develop the Information Compliance Officer., • Provide expert advice to the Trust on information governance related for contracts and agreements for research that involve processing personal data. Essential Knowledge & Experience: • Minimum five years’ experience of working in the Information Governance field, • In-depth experience of working in an Information Governance/ field with care provider(s) higher education, or research institution., • Two years’ experience of handling Freedom of Information requests, • Experience of team and staff management, • Dealing with members of the public, • Three years’ experience of developing awareness and training programs for staff, • Providing IG as service in a research environment, • Knowledge of Information Governance issues relevant to the health or social care including relevant specialist organizational / procedural / policy knowledge in relation to records and information management., • Sound knowledge and understanding of NHS Information Governance agenda and the Data Security & Protection Toolkit, • Knowledge and understanding of the IG agenda, including Data Protection Act, Freedom of Information (FOI) legislation, Caldicott Report guidelines, security, confidentiality, and the Goldacre Review., • Specialist knowledge of IG in the research context Skills: • Ability to deal with complex issues and to distil information to identify what is required and seek appropriate responses, • Ability to liaise with a range of internal and external stakeholders of all grades, and able to build effective working relationships with customers, managers and staff, • Ability to work to a demanding work schedule, • Ability to work with a high degree of accuracy and detail, • Ability to undertake thematic analysis of risks, incidents and other compliance elements, • Good organizational skills and ability to prioritize between competing demands., • Good numerical skills and ability to analyze complex issues., • Good all round IT skills including email, internet, word processing, spreadsheet, presentation and database software., • High level of drive and determination., • Sound judgement and attention to detail., • Able to build effective contacts and networks., • Ability to work effectively as part of a team. Personal Qualities: • Evidence of commitment to personal development and training., • Responsive and enthusiastic., • Practical approach to problem solving., • Flexible attitude to working., • Ability to engage and motivate people., • Ability to work both independently and effectively with a team., • Ability to work under pressure and to deadlines., • Ability to manage work and prioritize workload.

THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance, • Life Assurance, • Complimentary tickets to The View ROLE PURPOSE You will be an integral part of the Front of House Team. You will manage the day-to-day running of the attraction, whilst ensuring our guests enjoy a premium quality guest focused service. You will lead our Front of House Team, and will motivate our staff to deliver an engaging service of excellence, whilst support the growth of secondary spend revenue. WHO WE ARE LOOKING FOR You have a passion for delivering great service, and you are experienced in leading Front of House Teams. You are a role model, a great motivator, and able to get the best out of your teams. You work well under pressure, and have the ability to manage challenging stations including; accidents, incidents, and emergency situations. TO APPLY Send your CV to . To fast track your application, send us a short video introducing yourself, and letting us know why you would be perfect for the role. YOUR RESPONSIBILITIES GUEST EXPERIENCE • To ensure an excellent standard of customer service is delivered by all team members by monitoring and continually seeking to improve customer service standards, • To lead and motivate the team to ensure that they are undertaking their allocated tasks and responsibilities, • Manage customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a more senior manager, • Demonstrate a positive presence within by being alert and aware of guests, present yourself to the highest standard and demonstrate you are approachable, • Ensure that all areas of the guests’ journey; main entrance, box office, photo opportunity, F&B areas, the viewing galleries, and retail area etc. always maintained to the highest standards of presentation, • To deputise as the Guest Journey Manager when required. Including attending meetings as their replacement. COMMERCIAL AND TICKETING • Oversee the operation of the box office, ticketing and retail area’s (including supporting the photo opportunity and F&B)., • Be aware of promotional activity and ticket types, ensuring ticketing procedures are followed., • Assist and serve guests at purchase points, handle cash and card transactions, • Ensure income generation activities are maximised, upselling products at purchase points, • Ensure team members carry out daily checks and coach team members to recognise faults, • Support with the fulfilment and dispatching of online orders on a timely basis, • Management of receiving on-site stock deliveries, • Ensure a smooth running of the retail shop, ensuring all goods are received, and stored correctly and replenishment when required., • Support with completing stock takes and rolling stock takes when required., • To oversee the cash office function and support the Cashier when necessary PERFORMANCE AND RESOURCE MANAGEMENT • Responsible for ensuring that the team is competent in performing the requirements of the Guest Ambassador role, • Actively promote the processes of the annual staff appraisal system aimed at supporting and encouraging staff to give of their best performance and strive for operational and service excellence, • Ensure that all administration relating to personnel matters is completed and that accurate and timely records are maintained, • Active support of structured training programmes in line with any brand, vision, culture and values, statutory requirements (e.g. H&S, etc) and yearly objectives, • Be Involved in the recruitment and selection, • Assist with a structured programme of training and systematically review/give constructive feedback to ensure that procedures and required standards of performance are made clear, • Effective performance and attendance managements, • Management of the staff roster OPERATIONAL STANDARDS • To frequently work Duty Manager Shifts, acting as the main point of contact regarding the daily management of the operation and responsible for the general running of the attraction., • To support the Senior Management Team in adopting the role of ‘Bronze Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT., • Support the Operations team with developing a comprehensive set of Standard Operating Procedures (SOP's) relating to ticketing, retail and e-commerce and ensuring these are practiced, • To undertake and ensure compliance with Health, Safety and Fire procedures, • Assist with the preparation of emergency and evacuation procedures, • Instruct team members on controlling crowds - organising queues, and managing guest flow, • To support the retail function with system administration on an ad hoc basis., • Ensure team members carry out daily checks. Coach/train team members to recognise faults/problems, • Ensure that all areas of the attraction are clean, safe, tidy and hazard free, • To work and manage out of hours event and supporting our growing events department. YOUR SKILLS • Demonstrable evidence of delivering excellent customer service and maximising revenue generation, ideally within a large visitor attraction or entertainment venue, • Experienced in managing a team at a large visitor attraction or entertainment venue, • Experience in operating EPOS and/or electronic ticketing systems, • Experience of achieving performance objectives, particularly with regards revenue generation, • Ability to motivate the team interactive style to increase sales and ensure efficiency, • Ability to work effectively in a team with good leadership and motivational skills, • Good knowledge and experience of providing premium customer service, • Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders, • Knowledge and passion for London, • Knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety, • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing, • Exemplary personal presentation standards, • Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office with the ability to quickly and easily learn other software, • Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties

ROLE OVERVIEW // We are recruiting for an experienced Global Mobility Adviser to join the Human Resources (HR) department on a permanent basis. The HR department comprises the following teams – Recruitment, HR Advisory & Diversity & Inclusion, HR Systems & MI, Global Mobility, Reward, Benefits & Wellbeing, Employee Relations and Early Careers Development. The Senior Global Mobility Manager manages the Global Mobility team-members comprising of two Global Mobility Advisers. The Global Mobility Advisers will be responsible for providing support to the Senior Global Mobility Manager to ensure the successful delivery of the global mobility framework and procedure, including immigration, relocation and associated governance. The role supports both the business and individuals to ensure moves are compliant, efficient, and beneficial for career development and firm strategy. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. • Coordinate and track international secondments (e.g. to overseas offices or relationship firms), including preparing secondment documentation, cost projections for the Secondment Committee, and briefings., • Support visa and immigration applications, often working with external providers., • Track visa expiry dates and ensure timely renewals or exits to maintain compliance., • Advise partners, HR, and secondees on mobility risks, benefits, and logistics., • Liaise with internal and external tax advisers to manage tax briefings, equalisation, and employer obligations., • Ensure compliance with home and host country requirements, e.g. employment law, payroll, and social security., • Apply the firm’s global mobility and secondment policies consistently and help maintain and improve policy documents, processes, and internal guidance., • Maintain accurate data on secondees and secondments., • Prepare reports for senior leadership or committees on secondment activity, trends, and costs., • Assist the Senior Global Mobility Manager to enhance the lawyer experience and support career development., • Assist the Senior Global Mobility Manager to enable strategic talent movement to meet client and business needs., • Support the firm’s reputation and relationships through smooth secondments and risk mitigation., • Responsible for collating per diem, expenses, and payroll spreadsheets for overseas secondments., • Responsible for the annual per diem review for short-term secondees., • Escalate policy or process exceptions, compliance risks or vendor performance issues and secondee complaints to Senior Global Mobility Manager and stakeholders where appropriate., • Responsible for the annual salary and discretionary bonus reviews, together with the bi-annual overseas allowance and fixed exchange rate review for long-term secondees., • Responsible for annual Global Mobility projected budget for Finance., • Keeping abreast of industry trends and developments, through a strong network of external contacts both within and outside the legal sector and making recommendations for change within the firm where appropriate. CANDIDATE PROFILE // Candidates for this position must have: • Experience working in a similar role (i.e. inhouse) within a professional services environment., • Client focused and commercially minded with the ability to adapt approach and service., • Strong understanding of immigration and tax issues in key jurisdictions such as UK, HK, EU, and US., • Experience of using HR systems (Workday HR experience would be advantageous) and producing reports., • Experience working cross-functionally with HR, Finance, and Compliance., • Strong organisational and communication skills, especially when supporting senior stakeholders., • Knowledge of secondment models (e.g. client, international office, relationship firm)., • The ability to build strong business relationships with internal and external contacts and the resilience to deal with demanding individuals., • Proactive, prepared to take a hands-on approach to managing their workload using their own initiative., • Comfortable accepting instructions and guidance from different key stakeholders and managing several priorities at one time., • Ability to work collaboratively in a team but comfortable working on their own., • Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines., • Excellent attention to detail., • Experience of Microsoft Office Packages (Word, Excel, and PowerPoint)., • Experience of working in a diverse team whilst fostering an inclusive team culture., • High level of professionalism and integrity; displaying the highest standard of professional ethics., • A willingness to provide feedback, share information, contribute ideas and suggestions as necessary., • Excellent interpersonal and communication skills, written, spoken and presentational, including strong influencing skills., • Any other duties required. We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

As the world of financial services becomes more automated, PayAlly abides by the esteemed tradition of keeping the human touch to deliver exceptional service. We make sure every client, regardless of size, needs and transaction volume, is looked after by a private Relationship Manager. PayAlly is a principle member of Visa and Mastercard. We offer a fully integrated suite of financial services solutions that are tailor-made for each business with global ambitions. Our extensive network across the world allows us to provide frictionless cross-border payments in 39 currencies. PayAlly provides international and local payments, multicurrency account, currency exchange, debit cards, card issuing and payments gateway. This position combines oversight of compliance frameworks with responsibility for controls and monitoring. It reports to the Head of Compliance. This role is a full-time (Monday-Friday) role based in London. Hybrid working with a requirement to be in the office 2-3 times a week. Main Responsibilities • Support the maintenance and ongoing monitoring of the Payally’s compliance strategy and framework, ensuring adherence to FCA rules, the PSD2 & EMRs, and Consumer Duty., • Oversee regulatory reporting obligations with the FCA and other relevant authorities., • Monitor and assess emerging regulatory risks, providing advice and updates to senior management and the Board., • Lead the compliance team and promote a culture of regulatory compliance and good conduct across the business., • Liaise with partner banks, card schemes (Visa/Mastercard), and financial institutions to address compliance requirements and integrate them into PayAlly’s risk and product infrastructure., • Develop, maintain, and review compliance policies, procedures, and monitoring programmes., • Conduct quality assurance reviews on key compliance activities (e.g., safeguarding, complaints handling, client disclosures, conduct of business)., • Perform compliance risk assessments for new business initiatives and ongoing operations., • Support global compliance activities, particularly across the UK and Canada., • Chair or contribute to risk and compliance committees., • Work closely with internal audit, risk, and legal teams to ensure alignment with regulatory expectations., • Provide horizon scanning to identify and prepare for changes in the regulatory landscape., • Participate in ad-hoc compliance projects and tasks as assigned. Required Experience & Qualifications • Proven experience in a senior compliance role within an electronic money institution, • In-depth knowledge of FCA regulations, including SMF16 and SMF17 requirements, • Experience in developing and implementing compliance frameworks, • Strong leadership and communication skills, with the ability to influence at all levels, • Professional qualifications in compliance or financial crime are advantageous, • Comfortable in a fast-paced, changing environment

Job purpose The FK-IC Sales Support is responsible, with due consideration to the relevant local laws and provisions, as well as compliance with all internal and regulatory requirements, for the independent, business specific support of the FK-IC Relationship Manager (In- and Outbound) as well as the CTS Sales Specialists ensuring high quality client service. This includes the proactive support of the RMs/CTS Sales Specialists in regard to the full range of corporate banking product suite with a clear focus on cash and trade finance products. Moreover, customer needs and inquiries are covered in close cooperation with the responsible Relationship Manager and/or product specialist as well as Associate Furthermore, the autonomous and reactive coverage of cash and trade finance clients which were as part of the implemented CBi strategy allocated to the International Desk. The Sales Support Team is responsible for technical/administrative topics in trade finance and cash management as well as the sales relationship with corporate clients. He/she is the contact person for clients regarding general support, in particular TF&CM product support and responsible for inquiries, technical and contractual services. The Associate is responsible for looking after corporate clients assigned to the Relationship Manager (RM). The Associate will support the RM in the coverage of customers in the field of Commercial Banking, Corporate Finance and Investment Banking, taking into account special customer requirements and involving product specialists from the client service team (CST) when required. The Associate is the contact for customers, deputises and supports the RM in a value-orientated holistic management of customer portfolios, in particular both in regard to the credit loan process as well as regarding the fulfilment of regulatory requirements. The Associate can take responsibility for advising customers assigned by the RM. These may be large counterparties with joint and dual responsibility. The Associate is also responsible for supporting the RM in all compliance and regulatory related tasks within the 1st Line of Defence concept of the bank. Key activities Sales Support: • Acting as point of contact for clients in day-to-day business, autonomously solving customer complaints, taking up customer orders, preparation of solution finding matters. Co-ordinating client correspondence and messages., • Autonomous and reactive coverage of cash management clients that were allocated to the International Desk, • Supporting the RM/FK-TF-CM Specialists Cash/Trade Sales International within the sales process, e.g. research and compilation of market, competitor and potential analysis as well as product information (in complex cases), • Contractual services and well as technical support for FK-TF-CM Specialist Cash/Trade Sales International and the corporate customers Relationship Manager, • Issuance and mailing of contracts , monitoring of contract returns (in complex cases) and processing of data after client visits; Autonomous monitoring of transactions (keeping track of deadlines, following up unresolved issues) and dealing with related correspondences., • Reactive support of clients, • Admin duties including ordering of stationery, archiving, renewal of subscriptions / publications, cab bookings, co-ordination of set up for new starters/interns, ensuring appropriate approval forms (i.e. for entertainment) are prepared, submitted and authorised on a timely basis ., • Independent solving of customer request in the area of responsibility taking the bank’s economical requirements, rules and regulations as well as compliance related tasks into consideration, • Responsibility for orders of trade finance and cash management products, • Entering requests into the respective ordering systems and/or forwarding of orders to the responsible area; Taking into account all necessary data quality aspects by using the IT systems and applications made available by the bank. Junior Associate Relationship Manager: • Contact point and support to the client service team (CST) and the sector teams (where applicable) and involvement in securing the customers’ access to product and advisory specialists for all Commercial Banking, Corporate Finance and Investment Banking products., • Form a detailed understanding of the client’s business model, incl. the markets in which it is active, the products it both sells and uses in order to help the RM to map these to the complete product portfolio of the bank with the aim to optimize revenue generation and a sustainable relationship., • Support the RM in a value-oriented management of customer portfolios, in particular in regard to the credit process as well as regulatory requirements., • Producing business plans and presentations for individual customers and providing support during the implementation of these, involving the sector (where applicable) and client service teams or further product specialists from CI, CTS, FICC and CF., • Providing market intelligence focussing on competitors, product developments and comprehensive analyses of companies and their sector / environment., • Taking responsibility for carrying out on-going analyses of credit worthiness and identifying risk signals of all customers assigned to him, working with the Risk Management department and initiating necessary measures to reduce risk according to the instructions of and in consultation with the RM., • Facilitate the budget planning process in cooperation with RM’s and client service team members including share of wallet analyses for customers in respect of products to identify potential sources of revenue as instructed by the RM., • Taking into account all necessary data quality aspects by using the IT systems and applications made available by the bank. Compliance • Acting in line with the Code of Conduct and ComWerte and especially uphold the Culture of Integrity at all times., • Adherence to the bank’s governance policies and procedures and related Compliance tasks within the 1st Line of Defence concept of the bank., • Autonomously stay informed about compliance and regulatory requirements for the own area of expertise, • Timely collection of all administrative documents drawdown notice, passport copies, etc, and any documentation required for KYC / AML purposes., • Responsible, together with the respective local and/or global business/support/product unit and the relevant legal support that the bank facilities, for complying with local laws and provisions (amongst other things, regulatory requirements, labour laws, tax and commercial laws). Additionally he /she is, together with the respective local and/or global business/support/product unit, responsible to comply with the relevant internal regulation of Commerzbank that the bank has ensured to make it publicly known to the employees, • Observe the bank's rules of action, policies and regulations, including, but not limited to, regulations on competences, limits, regulations pursuant to Comrules in Comnet, Code of Conduct, Compliance Regulations (Sanctions, embargos, Anti Money Laundering, Know Your Customer, Fraud prevention, Markets, Anti-Bribery and Corruption rules etc) and ensuring compliance with first line of defence responsibilities, • Support of the colleagues that are responsible for KYC processes for Corporate Clients with respect to trade finance and cash management products: Ensuring adequate knowledge of the client and understanding of its business nature to comply with first line of defence principles, which includes local legislation, internal regulations of the bank aimed at Anti Money Laundering (AML) and Counter Financing of Terrorism (CFT) Requirements Education • Completed University degree or University of Applied Science study., • Fluency in English, German or other third language is desirable Experience • Close collaboration with RM Corporate Banking / RM Large Corporates as well as, FK TF-CM Specialist Cash/Trade Sales International, and other department stakeholders that deal with corporate customers, • Identify sales opportunities and active information of the respective RM, • Unassisted and compliant handling of recurring daily business routines in accordance with internal and external regulations and within the agreed deadlines; Organization and prioritization of own work, including deployment of required resources, • Advising of customers with due consideration given to their specific needs and the bank’s operational requirements Identify aspects of cash management transactions that might require supervisory, legal or product management review or action to avoid potential critical situations for the bank and/or the client, • Coverage of an assigned portfolio in terms of regulations (KYC) and all other relevant banking aspects, i.e. CTS, FMS, AF, credit. Identifying sales opportunities through a proactive client approach. Specialist knowledge • Comprehensive knowledge of internal and external regulations, guidelines and related workflows in the area of responsibility (including Sanctions, Embargos, Anti Money Laundering, Know Your Customer, Fraud Prevention, Countering Terrorist Financing, Financial Crime, Anti-Bribery and Corruption rules and First Line of Defence Activities), • IT applications in the area of responsibility, • Work procedures in area of responsibility in accordance with regulations, guidelines (internal and external and with business done with Corporate clients, • Basic business principles, • General business knowledge of the sector, • Data protection requirements when working with IT in the area of responsibility

The Firm Our client, a leading UK law firm with is looking for a Risk & Compliance Associate on a permanent basis. The firm is well known for its family and private client work. It is widely regarded as one of the best firms in the UK to provide these specialised services at the highest level. The firm also has an excellent reputation in many other areas of law and is rated in both Chambers and Legal 500. The Opportunity This is a newly created role within the firms Risk & Compliance team and will be serve as a junior to the Risk & Compliance Manager. The team is currently made up of four and the role offers scope for this individual to shape and strengthen the firms risk & compliance frameworks. • Assist with responses to complaints, Data Subject Access Requests, and SRA enquiries and investigations, • Assist with suspicious activity reports and client due diligence, • Develop and delivering training, including induction training for new joiners, • Manage file audits, • Create and implement project plans, • Draft and maintain policies and retainer documents, • Prepare reports and assessments, • Deal with sanctions issues, • Attend and present at meetings on all Risk & Compliance related information The Individual • The ideal candidate will likely have 5 or more years of experience in a Risk and Compliance role at a top-500 law firm, • They should be a team player who can engage effectively with people at every level, • The candidate should have good knowledge of anti-money laundering, counter-terrorist financing, data protection, sanctions, and the SRA Standards and Regulations Personal skills • Self-motivated, highly organized, and with good IT skills, • Flexible, dedicated, and ambitious, • Proactive and reactive, with the ability to work under pressure, • Strong drafting and verbal communication skills, with great attention to detail, • The ability to grasp complex issues quickly, • A practical, commercial approach Remuneration Package Salary: £60,000 - £70,000 per annum Benefits: • 4x Life Assurance and Permanent Health Insurance, • Medical Insurance, • Medicash Cashplan, • BUPA Health Assessment are provided after the successful completion of a probation period, • Auto enrolment in the firm’s Group Personal Pension Scheme, • Interest-free season ticket loan after 3 months

Deputy Boutique Manager Summary: This role supports the Boutique Manager in all aspects of boutique operations, driving profitability through team development, exceptional customer experience, and robust client relationship management. The Deputy Manager is key to upholding the boutique's reputation by exceeding client expectations and ensuring adherence to company policies and procedures. Key Responsibilities Boutique Performance • Achieve monthly and yearly boutique turnover and key performance indicators (KPIs)., • Meet personal sales targets., • Set goals for sales associates and provide daily motivation., • Conduct monthly performance reviews when the Boutique Manager is absent., • Support the Boutique Manager with all managerial and operational tasks., • Build and maintain strong relationships with clients, stakeholders, and the office team., • Identify and create sales opportunities both within and outside the boutique. Client Relationship Management (CRM) • Ensure the team meets all CRM KPIs., • Lead by example in all CRM behaviors and disciplines. Operations • Conduct monthly stocktakes, ensuring accuracy and minimal discrepancies., • Ensure all stock is in saleable condition., • Contribute to stock management, review levels, and communicate product needs. Training & Development • Conduct briefings to ensure consistent communication and information flow., • Assist in creating, following up on, and providing feedback for training rotas. Customer Service & Aftersales • Strive to achieve a 25% conversion rate from service interactions to sales., • Proactively manage complaints through established processes. Service Excellence • Assist in ensuring the Selling Ceremony is consistently delivered., • Represent the Brand both inside and outside the boutique., • Aim for 100% Mystery Shopping results for the boutique team., • Ensure impeccable grooming standards are maintained., • Uphold and deliver company customer service standards., • Handle customer service requests and related processes. This is a rare role in an outstanding Fine Watch brand - get in touch ASAP!

Floor Manager - Luxury Leather Goods and Accessories • £45k - 48k per year + Commission, • London, Greater London, England, • Permanent, • No Sundays We are exclusively partnered with a leading luxury leather goods and accessories brand in Mayfair. Renowned for their timeless accessories collections and impressive, established brand heritage, his distinguished company pride themselves on their solid reputation, top quality products and impeccable service. This role will support an amazing sales team and requires someone who has experience within high turnover environments, while maintaining luxury service. The Role: • Lead the boutique floor with confidence, pace, warmth, and poise, ensuring a seamless client journey from welcome to farewell., • Monitor sales objectives in strict compliance with the brands procedures and commercial policy., • Be an exemplary ambassador, driving sales and customer service., • Cultivate and mentor a high-performing sales team through hands-on leadership, coaching and consistent feedback., • Collaborate closely with the Boutique Director on performance and KPI’s., • Foster a spirit of discretion, service and aftercare that aligns with the brands values and heritage., • Manage escalations and client concerns with grace and professionalism, turning challenges into opportunities., • Ensure that the boutique is maintained (storage, presentation, cleanliness, and comfort), • Conduct morning briefings with the Boutique Manager, relay and action plans defined by management and the brands strategy to the sales team., • Support sales assistants’ integration and skills development., • Regularly report on traffic and customer typology to adapt schedules to floor activity., • To open and close the boutique when required. About You: • A well-presented retail professional with experience in premium or luxury retail., • A passion for luxury leather goods and providing exceptional customer service., • Strong communicator with a warm and approachable communication style., • An initiative-taking and collaborative professional, with the ability to multitask and prioritise., • Confident with assisting customer complaints, ensuring to manage quickly and effectively., • Experience with cashier processing, sales techniques, and communication with stock teams., • A natural leader, ability to motivate and support a team., • Microsoft Office proficient. The Package: • £45k - £48k basic per annum, • Commission, • Lunch Vouchers, • Travel Allowance

About Us: Educate Excellence is a community-driven supplementary education provider based in South London, SW16. We teach maths, English and Science (ages 5 to 16), specialising in the 11+ examination and GCSEs. Classes are always small group sizes (3-5 students), based on age and ability. Having overseen the studies of over 2000 students in the last 5 years and a wealth of in-house experience, we thrive in guiding families through the education system; providing expert advice at every step of the way. Our main aim is to develop leaders from the next generation who enjoy learning. We wish to instil vital characteristics for success in students, such as building a mature approach towards education with direction, responsibility, and accountability. Role Overview As the Centre Manager, you will be at the heart of our tuition centre’s success, reporting directly to the Director — combining strategic leadership with hands-on operational management. You will inspire the wider Education Team, ensure the delivery of an exceptional learning experience for every student, and ensure the smooth, compliant, and profitable running of the centre. This is a role for an organised, confident, adaptable, and results-driven leader who thrives in a fast-paced environment and enjoys balancing multiple priorities. Key Responsibilities Leadership & People Management • Lead, coach, and inspire the Education Team and Admin staff to achieve performance targets and professional growth., • Delegate effectively, monitor performance, and address any issues promptly and constructively., • Oversee day-to-day running of the centre, ensuring a safe, welcoming, and efficient environment., • Manage staff (tutor, admin, remote) rotas, scheduling, and resource allocation to maximise efficiency., • Analyse KPIs, attendance, and academic progress to identify improvement opportunities., • Develop and execute a clear plan to achieve short- and long-term performance goals., • Build strong relationships with parents, students, and local partners., • Manage budgets, petty cash, and expenditure tracking., • Maintain accurate records for students, staff, incidents, and compliance., • Prepare performance and feedback reports for senior management., • Manage and monitor credit control, • Proven leadership and team management experience in education, training, or a customer-facing role., • Strong organisational skills with the ability to manage multiple priorities., • Excellent communication and interpersonal skills., • Comfortable using performance data to make decisions and drive improvements., • Competence with Microsoft Office, CRM systems., • Experience in tuition, education, or training environments., • Knowledge of Ofsted compliance, awarding body processes, or exam centre management., • Budget management and KPI tracking experience., • Background in management, sales, marketing, or community engagement. Why Join Us? • Lead a centre where your impact directly shapes student success and community reputation., • Competitive salary with scope for growth.

Competitive salary or hourly pay rate A share of tips in addition to your pay Early wage withdrawal scheme 25% discount on food and drink at Shepherd Neame Managed Houses 25% discount on overnight Managed House Hotel bookings Up to 40% discount on select purchases from the Visitor Centre Shop at Fav

Service Manager (Healthcare) Location: Northumberland Salary: £33,802 per annum Employment Type: Full time Our client is looking for a support manager to join the dedicated team. This is a north east based care provider, supporting individuals with learning and physical disabilities in a several locations. This role is essential to delivering outstanding care to the people we support. Key duties include: Be a role model to your team to deliver meaningful and impactful support and care which will benefit those in your care. Manage team recruitment, training, and development to ensure a highly skilled workforce. Conduct regular staff meetings, one-on-one sessions, and appraisals to foster continuous improvement and professional growth. Safeguard the rights of the people we support, ensuring their active involvement in planning and decision-making processes. Monitor service quality across various locations, report incidents, and implement necessary improvements. Coordinate with professionals and external agencies to enhance the overall support services provided. Ensure compliance with policies and maintain high-quality support standards. Handle complaints, maintain confidentiality, and ensure adherence to GDPR regulations. Ensure the support team meets our client's Key Performance Indicators (KPIs). Build and maintain strong relationships with families, the people we support, and their circles of support. Participate in training sessions and workshops to stay updated on best practices. Engage in continuous professional development with the support of the organisation. The role: 37 hours per week, Monday to Friday. Hybrid working with the ability to travel between locations and Head Office is required. Support Managers on-call rota for weekend cover (Roughly three shifts per month providing an additional £220 per month) 5.6 weeks of annual leave. Career development opportunities including paid training and upskilling. Required Skills: Quality, integrity, and professionalism. Effective communicator with proven experience in team management and leadership. Demonstrated ability to inspire and lead teams towards achieving goals. Confident and assertive in decision-making and leadership. Extensive experience in staff management and mentoring. Experience managing dispersed regional locations. Background in working with individuals with learning disabilities or physical disabilities. Experience in setting up new locations. Understanding of CQC standards, the Mental Capacity Act, and GDPR. Dedication to upholding our client's reputation and values. NVQ Level 5 in Care or equivalent qualification; candidates working towards or committed to studying Level 5 will be considered. Relevant management qualification. Proficient in Microsoft Office applications. GCSE or equivalent in Maths and English. Possession of a full UK driving license. If you have a passion for providing support to vulnerable individuals and meet the essential skills and qualities listed, we would love to hear from you. To apply, please submit an up-to-date copy of your CV via the apply button. TPBN1_UKTJ

As the Complaints and Claims Manager, you will lead and manage the operational delivery of the SQE complaints and malpractice process. As the Complaints Manager you will:.

Deputy Patient Experience Manager.The London Clinic, 1 Park Square West, London, NW1 4LB.Hybrid working with 3 days onsite.We are currently looking to recruit a Deputy Patient Experience Manager to join our Clinical Governance team.This is a key role in ensuring that concerns and complaints are mana

Quality and Co-ordination Manager Permanent | London | Up to £65,000 per annum We are looking for an experienced Quality and Co-ordination Manager to oversee Homecare, Repairs, Compliance & Complaints/Disrepair. Reporting to the Senior Commercial Manager, you will ensure efficient workflows

Job Title: Engagement Support Administrator Location: London Salary : £20,000 per annum Job Type: Full Time, Fixed Term - 18 Months or until completion of NVQ lvl 3 (whichever is longer) Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment and 1-1 teaching. Assistive Solutions are a Disability Confident Employer. About the role: To provide every customer an exceptional customer journey through the effective management of daily emails and phone calls, ensuring communication is clear and concise and that queries are dealt with effectively and efficiently at all times. This position is part of an apprenticeship scheme so the successful candidate will be expected to complete an NVQ Level 3 qualification in Business Administration as part of their role. This is a full time position however you will be given time to complete some on the job hours as part of your programme. Key duties: Customer Support: Completion of the order process, including payments Handle phone and email inquiries with empathy and professionalism, finding the balance between efficiency and exceptional customer care Ensure customer communication is clear and aligned with company training and policies: reduce the need for follow-up or re-engagement as a result of unclear and/or incomplete communication Ensure adherence to all company and contracted KPIs through effective workload and time-management Ensure all customer interactions are recorded effectively, thereby ensuring that another member of the team is easily able to pick the customer journey where you left off Assist customers with queries ensuring that you understand their issue and that you effectively resolve it through updating the CRM, sourcing the applicable information, or escalating it to your manager as required. It is imperative that queries are not abdicated as they lead to additional queries and complaints Order Dispatch: Completion of the delivery arrangement process as contained in Standard Operating Procedures (SOPs) Ensure delivery arrangements are effectively communicated with the customer Ensure any amendments or changes required are effectively communicated to both the customer and any impacted teams Ensure that queries related to delivery are forwarded to the appropriate team for action Resolution of Exceptions and Queries: Handling of initial complaints and referring them for action as contained in SOPs Escalate exceptions to your manager so that policies and SOPs can be updated. Assist other teams with queries, as appropriate About you: Essential: Good understanding of exceptional customer service Strong organisational skills and attention to detail Ability to manage multiple priorities and deadlines Good written and verbal communication skills Ability to collaborate effectively and build strong relationships with team members and other stakeholders Beneficial: Experience or familiarity with the DSA and related industry Familiarity with assistive technology equipment or educational sector logistics Prior experience in a customer facing role IT/Technical knowledge Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of Business Administrator, Junior Administrator, Trainee Client Service, Customer Service Executive, Customer Support Assistant, Disability Support Administrator, Student Support Assistant, Higher Education Administrator, Customer Operations Executive, Logistics Coordinator, Client Services Administrator, Assistive Technology Support may also be considered for this role. TPBN1_UKTJ

Technical Senior Administrator Hertford £40,000 - £42,000 Basic + Bonus + Hybrid + Private Healthcare + Flexible Working + Immediate Start Are you an experienced Technical Senior Administrator from an FM, housing or similar background looking to join a growing, family-owned business where you'll lead a team, work closely with clients, and make a direct impact on service delivery and customer satisfaction? You'll enjoy a terrific company culture and be looked after with a good package including flexible working. This is a fantastic opportunity for a Technical Senior Administrator who is organised, people focused, confident managing processes and enjoys maintaining client relationships. If you're looking for stability, a supportive team culture with a hybrid working aspect this will be your ideal role! Your role as a Technical Senior Administrator will include: * Leading and supporting the admin team to deliver reactive maintenance and PPM programs * Acting as the main point of contact for client queries, complaints, and contracts * Attending client meetings alongside the Maintenance Manager * Managing data, reporting, and dashboards (Excel, Power BI, OneServe) As Technical Senior Administrator you will have: * Strong background in administration or coordination (FM, compliance, social housing is a bonus!) * Leadership skills either proven or ready to step up * Excellent client service and communication skills * Organised, detail-oriented, and confident in a fast-paced environment * Based within commutable distance of Hertford, with flexibility for client meetings Apply now or call Billy on 07458163030 for immediate consideration! Keywords: Technical Senior Administrator, Administration Manager, Senior Service Coordinator, Helpdesk Team Leader, Maintenance Administrator, Facilities Management, Social Housing, Compliance Administration, PPM Scheduling, Hertford, Hertfordshire, Enfield This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed TPBN1_UKTJ

Conduct Risk, Consumer Duty & Complaints Lead - Top Lloyd's of London Insurer. Conduct Risk, Consumer Duty & Complaints Lead - Top Lloyd's of London Insurer. Miryco Consultants is working with one of the top Lloyd's of London insurers to add a Conduct Risk Manager to the team.

We are looking for a highly motivated and experienced Complaints Team Manager to lead and develop our complaints handling function. Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. At Kroo Bank, we embrace a hybrid p

Investigating customer complaints and submit detailed reports to QA Supervisors and QA Manager. Supporting Quality Manager in the daily running of the office and conducting daily goods-in task as outlined by the QA Supervisor and the Manager.

Quality and Coordinator Manager, london (city of london). Quality and Co-ordination Manager. We are looking for an experienced Quality and Co-ordination Manager to oversee Homecare, Repairs, Compliance & Complaints/Disrepair.

Global Third-Party and Audit Manager. Oversee third-party audits, ensuring findings are risk assessed, reported, and closed with appropriate CAPAs; follow up on CAPA completion. Monitor ongoing third-party performance using audits, KPIs, deviations, complaints, and quality metrics.

Adherence to Senior Manager and Certification Regime, Insurance Distribution Directive, FCA reporting, and Munich Re's Code of Conduct. Ensure complaints are managed according to regulatory standards and respond to high-level complaints. Our business model is designed to seize opportunities related