Complaints manager jobs in United Kingdom - Page 2

In order to provide an exceptional service to our guests, you will be reporting into our Front of House Manager and liaise with our Guest Experience and Duty Managers ensuring that overnight complaints are handled effectively, glitches logged and the appropriate service recovery is actioned. Night M

We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales). You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints. Salary and Location • Band 4, London Spine points 27-23 or Regional 30-26, • London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments, • PCS London or Region Successful candidates for the Employment Law Manager will be able to demonstrate: • Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction., • Experience in staff management, appraisals, and complaints handling., • Good communication and negotiation abilities., • Ability to prioritise and manage workloads., • Commitment to promoting equality and diversity in the workplace., • Ability to work collaboratively and manage legal issues., • Their commitment to the SRA Professional standards and behaviours. The main duties of the Employment Law Manager role include: • Delivering legal guidance and representation on employment law issues., • Providing supportive management for caseworker colleagues., • Conducting legal research, drafting advice, claims, and other legal documents., • Providing support to senior colleagues on more complex matters., • Advising the union on legal aspects of bargaining or campaigning matters. You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential. Closing date: at 12 midday on Monday 22 June 2026 Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including • flexible working (including hybrid working), • childcare and family support, • generous maternity/paternity leave, • 32 days leave and Christmas closure, • pension scheme, • employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. • CVs will not be accepted. Please see the job description/person specification and follow the application process., • PCS is working towards equal opportunities and is positive about disabled people., • All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: EMPLOYMENT LAW MANAGER Ref: 1026 Grade: Band 4, London or Region Salary: London Spine points 27- 23 London starting salary £53,726 p.a. rising to £61,115 p.a. Regional Spine points 30 - 26 Regional starting salary £49,663 p.a. rising to £56,081 p.a. Location: London/Region Purpose of the job: To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members. To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals) Responsible to: Band 5, National Officer Employment Law Responsible for: Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers) Contacts External: PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media. Internal: PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments. Main duties and responsibilities 1. Key areas • Undertake training to complete the SQE or specialism in employment law, • Assist in legal research into past cases and documents, • Draft and prepare claims or other legal documents, • Assist in providing legal advice to SMT, NEC, members, • Keep up to date with new developments in employment legislation, • Assist in providing employment law briefings to PCS staff about changes in employment legislation, • Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights, • Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics, • Assist with the development of the Unions policy objectives including the PCS planning process, • Assist with leadership in delivering the unions Legal and Employment Rights strategy, • Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas, • Manage people and resources in the Legal and Employment Rights Unit, • Provide advice to relevant committees including assisting in the preparation and presentation of reports, • Monitor and report on issues and initiatives as requested, • Assist with input into budgetary processes including bid preparation, monitoring and control where relevant 1. People Management • Manage work allocation and workflow, future planning and support for officer team/line manager, • Motivate and manage individuals and the team as a whole to provide a high standard of service, • Check work standards and maintain consistent quality of delegated tasks, • Seek to continuously improve the effectiveness and efficiency of the team, • Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training, • Proactively promote diversity in line with the wider PCS approach, • Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies, • Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager, • Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies, • Work effectively with lay officials, • Deputise for Line Manager when required 1. Communication • Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements, • Draft complex communications including briefs and reports, • Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc, • As necessary, represent PCS and liaise with outside bodies 1. Casework Management • Advise in the handling of personal casework, • Liaise with solicitors, internal and external bodies on the handling of personal casework, • Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc., • Maintain and improve own knowledge of the developments in employment law and practice 1. Team Working • Proactively promote team working, • Initiate, organise, lead and participate in team meetings as appropriate, • Maintain high levels of confidentiality of sensitive issues at all times, • Provide assistance to team members 1. Equality • Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination 1. General • Participate and input information into PCS planning and budgeting processes, • At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values, • Take due and reasonable care of self and others in respect of health and safety at work, • Participate in appraisal, training and development systems, • Act in a manner that enhances the work of the PCS and its overall public image, • In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals, • Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post, • Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required) Person Specification: EMPLOYMENT LAW MANAGER Ref:1026 Date: May 2026 Location: London/Region ESSENTIAL FACTORS QUALIFICATIONS • Newly qualified Solicitor/Legal Executive/Qualifying law degree OR 5 years experience in an employment law related role EXPERIENCE • Employment law and legal management, including advocacy and representation, • People management including induction, work allocation, appraisal and conduct, • Leading committees and teams, • Industrial relations and negotiations, • Project management, problem solving and decision making TRAINING (including continuous professional development) • Evidence of ongoing training and continuing professional development, • Commitment to undertake job-related training, • Commitment to participation in appraisal and development review process, • Commitment to staff development KNOWLEDGE • Understanding of the political processes in the UK and the role and work of trade unions, • Employment rights, equality legislation, discrimination law and working practices, • Impact and use of Digital and IT applications in a trade union SKILLS • Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences, • Ability to negotiate and form effective working relationships internally and externally, • Ability to work collaboratively and manage complex legal issues, • Ability to identify and set standards and priorities, • Ability to provide timely advice and guidance OTHER • Commitment to the application of Equal Opportunities policies and practices at work, • Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety), • Flexible approach to work and willing to work outside of normal office hours and location on occasions

We have an opportunity for a Contracts Manager - Mechanical and Electrical to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. The salary range on offer is £45,000 - £58,000 depending on experience. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. About the Role • Lead the management of contracts for assigned mechanical and electrical systems, ensuring safe, compliant, and value-for-money service delivery., • Maintain up-to-date knowledge of statutory legislation, British Standards, and guidance (including SFG20), ensuring full compliance with all safety obligations., • Monitor contractor performance against specifications and KPIs, chair review meetings, and drive continuous improvement where required., • Manage budgets, forecasting, spend control, and authorise payments and contract variations as appropriate., • Support procurement activities to ensure contracts are awarded in line with organisational requirements., • Analyse repairs data and emerging trends to inform planned works and long-term maintenance strategies., • Act as a key point of contact for contractors, customers, and stakeholders, resolving operational matters and keeping customers informed of planned works., • Investigate complaints and mechanical-related incidents or emergencies, implementing robust processes to ensure effective resolution and learning., • Develop and oversee structured audit and inspection programmes, maintaining accurate electronic compliance records from inception to closure., • Build and maintain effective working relationships across teams, contractors, and partners to support successful delivery of SNG's objectives. To Be Successful in This Role • Hold a Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair (or equivalent experience)., • Demonstrate strong technical knowledge of M&E systems, safety requirements, and commercial contract management., • Have experience managing third-party suppliers and delivering large-scale M&E testing programmes., • Possess a sound understanding of current building regulations and Health & Safety legislation, including CDM., • Be confident interpreting and applying legislative and regulatory documents., • Show strong financial awareness, with the ability to plan, track, and forecast budgets to ensure value for money and mitigate risk., • Maintain accurate project and compliance records from inception through to completion., • Be an effective communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally., • Demonstrate good working knowledge of Microsoft Office (Word, Excel, Outlook)., • Have strong organisational and time management skills, with the ability to manage competing priorities and work to deadlines under pressure., • Be a collaborative team player with integrity and a commitment to continuous learning., • Be willing to work in the office and travel between sites as required.

Are you an experienced fundraising compliance professional looking for a role where you can shape standards, influence culture and help create the best possible supporter experience? Great Ormond Street Hospital Charity is looking for a Fundraising Compliance Manager to join our sector-leading team at an exciting point of growth and evolution. This is an opportunity to play a central role in strengthening how we support safe, ethical and high-quality fundraising across the organisation. In this role, you’ll work across teams and with external agencies to help embed a culture where compliance is seen not as a barrier, but as something that enables confident, responsible and supporter-focused fundraising. You’ll combine strategic oversight with hands-on delivery—using insight, training and collaboration to help teams make good decisions and deliver excellent experiences. We’re looking for someone who enjoys building relationships, solving problems and helping others navigate complexity with clarity and confidence. This is a varied role with visibility across the organisation, where you’ll have the opportunity to shape processes, influence ways of working and help drive continuous improvement. Salary The salary for this position is £45,866 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. Key Responsibilities • Lead and develop fundraising compliance activity across the charity, helping to ensure fundraising is delivered safely, ethically and in line with regulatory requirements., • Work closely with fundraising teams and external agencies to quality assure activity and promote high standards across supporter communications and experiences., • Monitor, analyse and report on complaints, risks and trends—using insight to identify opportunities for improvement and strengthen supporter confidence., • Produce clear and effective reports for senior stakeholders, including the Fundraising Leadership Team and Trustees., • Develop and maintain practical guidance, resources and tools that help teams feel informed, supported and empowered to deliver compliant fundraising activity., • Build confidence and understanding of fundraising compliance and best practice through the delivery of training to both internal and external fundraisers., • Support the continued evolution of compliance processes and ways of working, identifying opportunities to improve consistency, clarity and effectiveness., • Build strong relationships across the organisation, acting as a trusted advisor and approachable source of expertise. Skills, Knowledge and Expertise • Significant experience of working within a fundraising compliance related regulatory environment., • Expert knowledge of the Fundraising Code of Practice and wider fundraising regulation., • Understanding of Gambling Commission legislation in relation to charity lotteries., • Good understanding of GDPR and data protection requirements., • Experience producing reports and presenting information clearly for different audiences., • Experience delivering training, guidance or support that helps build confidence and capability., • Strong relationship-building and stakeholder management skills., • Excellent communication skills, with the ability to explain complex information clearly and practically., • A collaborative and solutions-focused approach, with sound judgement and attention to detail. This is a high-impact role where you’ll help shape how fundraising is delivered across the organisation—creating the confidence, clarity and support that enables teams to do great work responsibly and well.

Company Description Royal Wharf Clinic is a premier hair restoration clinic located in East London, specializing in advanced hair transplant surgery and non-surgical treatments. Renowned for combining clinical expertise with innovative techniques, the clinic is dedicated to providing personalized care to help clients restore their confidence. Situated in the vibrant Docklands area, Royal Wharf Clinic offers a warm and welcoming environment for both patients and staff. Our commitment to excellence ensures exceptional patient satisfaction and outstanding results. Role Description This is a full-time, on-site role based in London for a skilled Hair Transplant Surgeon. The role involves performing hair transplant procedures, consulting with patients to develop tailored treatment plans, and ensuring the highest standards of patient care. Responsibilities include pre-operative assessments, performing surgical treatments, engaging in follow-up care, and contributing to continuous advancements in hair restoration techniques. Qualifications • Expertise in Hair Transplant techniques and related procedures, • Strong background in Medicine, General Surgery, and Surgery, • Commitment to clinical excellence and patient-focused care, • Exceptional hand-eye coordination, attention to detail, and dexterity, • Ability to work collaboratively with a multidisciplinary team, • Relevant certifications and qualifications in surgical fields, • Experience in hair restoration procedures is a significant advantage Operating Within CQC Compliance • Practise within the clinic's CQC-compliant framework at all times., • Follow clinic policies on consent, safeguarding, infection prevention and control, medicines management and record-keeping., • Keep accurate and contemporaneous records in line with GMC Good Medical Practice and UK GDPR., • Take part in audits, significant event reviews and complaints handling when asked, and comply with Duty of Candour (Regulation 20) in your own practice., • Make sure any marketing content featuring your name, credentials, cases or commentary meets ASA, CAP Code and MHRA expectations. Clear any claims or before-and-after content through the clinical director or Registered Manager before publication. Team and Training • Work closely with the clinical director, nurses, technicians and front-of-house team to deliver a smooth patient pathway., • Train and supervise surgical technicians as required., • Take part in clinical governance meetings and continuous professional development. Essential Criteria • Full GMC registration with a licence to practise. This is non-negotiable., • Note: hair transplant surgery is not itself a GMC-recognised specialty, so inclusion on the GMC Specialist or GP Register is welcome but not required., • Demonstrable independent experience performing hair transplant surgery across all three core techniques: FUE, FUT and DHI. Proficiency in all three is essential, not just one., • A portfolio of recent cases with consistent, natural-looking outcomes., • Strong understanding of hairline design, donor management and long-term planning., • Professional indemnity cover appropriate to independent cosmetic surgical practice., • Enhanced DBS within the last 12 months (or willingness to obtain)., • Right to work in the UK., • Excellent communication skills and a patient-first manner. Desirable • Membership of ISHRS, BAHRS, BAAPS, BAPRAS or a comparable body., • Background in dermatology, plastic surgery or a related surgical specialty., • Experience working in a CQC-regulated independent clinic., • Experience training surgical technicians. What We Offer • Competitive salary, • A clinic that genuinely invests in quality, governance and the patient journey, not just volume., • A supportive working relationship with the clinical director and leadership team., • Scope to grow with the business as we expand operating days, services and, in time, international locations.

Job Description We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future. We are not currently in a position to offer sponsorship to candidates for this role. Job Role: Clinic Manager Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs. Salary: £45,000 - £50,000 per year (depending on experience) Employment Type: Full-time Directly reporting to: Dr James Denny About Dr Dropin & skindoc. Dr.Dropin was founded in Norway in 2017 by Dr Daniel Sorli, with a simple but ambitious idea: that accessing a doctor shouldn't mean weeks of waiting or navigating a system that wasn't built around the patient. That idea grew quickly. Dr.Dropin is now Norway's leading independent healthcare provider, operating across more than 34 clinics in Norway and Sweden, and recognised as one of Scandinavia's fastest-growing health start-ups. Seeing the same access challenges playing out in the UK with NHS waiting times continuing to rise Dr.Dropin made the move to London, opening its first UK clinic in Fulham before expanding to Marylebone. Since launching in the UK, the team has treated over 10,000 patients and built a reputation for high-quality, affordable, same-day care, reflected in a 4.9/5 rating across more than 300 Google reviews. skindoc was launched in 2021 by two London-based Consultant Dermatologists who shared a frustration with how difficult it had become for patients to access specialist dermatology care. Starting as a digital-first service, skindoc quickly became one of the select few CQC-approved online dermatology providers in the UK. In 2022, skindoc joined forces with Dr.Dropin - a natural partnership that brought together skindoc's clinical dermatology expertise with Dr.Dropin's infrastructure, ambition, and international track record. Together, they opened a face-to-face dermatology clinic in Fulham, alongside Dr.Dropin's existing GP and psychology services. Although two independent businesses, Dr.Dropin and skindoc operate as one collaborative team, pioneering a digi-physical model of care that seamlessly combines online and in-person services across dermatology, general practice and psychology. The goal is straightforward: to build the leading independent healthcare provider in the UK, and to make genuinely good healthcare accessible to everyone who needs it. If you're passionate about healthcare, want to be part of something that's genuinely changing how people access care, and are ready to make a real impact then we'd love to hear from you. If you are passionate about healthcare, eager to be part of a forward-thinking team redefining what private care looks like in the UK, and ready to take real operational ownership, we invite you to apply. Our Values Those who succeed here strongly align with our values: • Care for the patient The healthcare services of the future need to focus on highly available quality care. That requires empathy, respect and passion for the patient and healthcare as a profession. • Shoulder to shoulder We create magic and results through collaboration and initiative. We look after each other, cultivate talent and combine expertise. • Integrity as identity Professional quality and ethical considerations come first. We stand tall and face difficult decisions together. • Two steps ahead Better solutions require innovative thinking, trust, and implementation power. We know that everything is possible and have the courage to deliver first. About the Role • We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc., • This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement., • The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways., • You will work across two closely integrated healthcare businesses operating as one collaborative team, supporting services spanning dermatology, GP and psychology care., • This role would suit someone who enjoys ownership, structure, problem-solving and operational leadership within a fast-moving healthcare environment., • Please note: clinics operate during evenings and weekends, and occasional on-call operational support may be required. Candidates must be available for this flexibility. Key Responsibilities • Oversee day-to-day clinic operations across Fulham, Marylebone and digital services., • Line manage reception, administration, HCA/nursing and virtual support staff., • Support recruitment, onboarding, probation reviews and disciplinary processes., • Manage rota coordination, staffing coverage and sickness monitoring., • Coordinate incident management, complaints handling and governance follow-up., • Support CQC readiness and maintenance of governance standards., • Maintain governance trackers and mandatory training compliance., • Support safeguarding, infection control, GDPR and risk assessment processes., • Coordinate operational audits and support clinical audit cycles., • Support digi-physical and teledermatology service delivery., • Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives, • Help improve systems, workflows and operational efficiency across services., • The role may be expected to support the CQC Registered Manager function as nominated individual, and, in time, hold the post as Registered Manager. Applicants with existing Registered Manager experience or CQC inspection readiness skills are particularly welcomed. Person Specification Essential • Previous experience within healthcare operations or clinic management., • Experience managing teams within healthcare or clinical environments., • Excellent organisational, communication and leadership skills., • Strong operational problem-solving ability and attention to detail., • Calm, professional and capable under pressure., • Digitally confident and comfortable using modern healthcare systems., • Understanding of HR, governance, confidentiality and compliance standards., • Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability. Desirable • Experience within private healthcare or NHS practice management., • Experience working within multidisciplinary healthcare environments., • Familiarity with telemedicine or digital healthcare services., • Experience with Semble, Microsoft 365, G Suite or digital patient systems., • Experience supporting operational scaling or service development., • CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance. What We Offer • Competitive salary and pension contributions., • 25 days annual leave, your birthday off, plus bank holidays., • Complimentary dermatology care., • Regular sponsored team social events., • A collaborative multidisciplinary environment., • Opportunities for growth, leadership and professional development., • A role with real operational responsibility and impact. Key Points • The role is full-time (37.5 hours per week)., • The position is primarily site-based in Fulham with cross-site responsibilities., • Some remote flexibility may be available depending on operational needs., • Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required., • Six-month probation period. How to Apply Please send your CV and a short covering note outlining your relevant experience and availability to james@skindoc.uk

Job Title: Registered Care Manager Salary: £35000-£45000 per annum (Based on experience) The Care Manager Role: We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. Care Manager Key Responsibilities: Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care. Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training. Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals. Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients. Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements. Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner. Monitor and manage the budget for care services, ensuring efficient use of resources. Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports. Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: Proven experience as a care manager or in a similar role within the healthcare or social care sector. Must have a full UK driving license. Strong understanding of care regulations, standards, and best practices. Excellent leadership and people management skills, with the ability to inspire and motivate a team. Exceptional communication and interpersonal skills, with a compassionate and empathetic approach. Ability to develop and implement effective care plans tailored to individual client needs. Proficiency in managing budgets, resources, and scheduling. Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care. Experience with CQC inspections and compliance is highly desirable. Benefits: Competitive salary with opportunities for career progression. Comprehensive health and wellness benefits. Support for ongoing professional development and training. Flexible working arrangements and a supportive work environment. The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you at hr@verityhealthcare.co.uk Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including Enhanced Disclosure and Barring Service (DBS) check. Verification of qualifications and experience. Comprehensive reference checks, including a recent employer reference.

Night Manager - London The Raffles London Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom. The Raffles London Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom. Scope Of Position The Duty Manager provides the necessary guidance and leadership for managing the daily Front Office operations and delivering on this promise to our guests. Holding a discerning eye towards maintaining exceptional operational standards at the front desk and switchboard, this is a key role in the departmental structure. You will take great pride in ensuring our operation has a guest centred focus in everything that we do and foster a supportive and engaging environment for the Front Office team to provide this. As the Manager on Duty, the role requires a courteous and efficient manner in dealing with guest's complaints and ensuring issues are adequately resolved in line with exceeding our guest's expectations. Responsibilities Operation • To assist the Front Office Manager in efficiently managing the department according to established team goals and standard operating procedures., • Ensuring that the team are providing a professional and courteous service to our guests, whilst maintaining LQA standards across the Front Office and Switchboard., • Taking, recording and resolving guest complaints, inquiries or concerns in a courteous and efficient manner. Ensuring that appropriate follow through is made and ensuring that problems are resolved and expectations are exceeded., • Supervision of all front office employees, ensuring their daily tasks are carried out with a high level of efficiently and professionalism., • Additional responsibilities in absence of line manager or senior employee., • Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Leadership • Ensuring composure under pressure and providing leadership and guidance to the Team when required., • Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation. Health and Safety • Ensure that all potential and real hazards are reported immediately and rectified., • Be fully conversant with all departmental Fire, Emergency and Bomb procedures., • Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them., • Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications, Skills & Experience Essential • Contribute towards setting up and implementing standards and objectives in line with the broader Raffles vision., • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance., • Well developed technical and computer skills., • A proven track record and ability to provide high levels of service under pressure., • Exceptional communication and customer service skills, both written and spoken., • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance., • An understanding and willingness to contribute to a 24h operational schedule when required. Desirable • Experience with OPERA PMS, Alliants, Knowcross and Alcatel PBX or equivalent systems., • A degree in Hospitality Management from an accredited educational institution., • Minimum of two years' experience as a Duty Manager, Night Manager or Reception Supervisor within a luxury hotel environment., • Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Raffles Values Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity: We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Block Property Manager | Watford | Site-Based | £40,000 - £45,000 Your new company An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets. Your new role As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, • Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety, • Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Oversee contractor performance, ensuring compliance with service level agreements, • Maintain robust Permit-to-Work and contractor control processesHealth & Safety Compliance, • Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021, • Manage site risk assessment and ensure corrective actions are completed within agreed timescales, • Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates, • Support the development and maintenance of the Building Safety Case and Golden Thread, • Lead on incident response, reporting, and escalation where required, • Carry out regular safety inspections, audits, and monitoring activitiesResident & Client management, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience, • Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days), • Handle fees related to apartment damage or dilapidation, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues., • Build strong relationships with residents, internal teams, and stakeholders, • Support community engagement initiatives and resident eventsFinancial & Administrative Management, • Support budget planning and ongoing financial management of schemes, • Monitor expenditure and ensure cost control across all services and projects, • Maintain accurate records, reporting, and documentation in line with company standards, • Manage asset registers and oversee stock control where applicableGeneral & Portfolio Management, • Support mobilisation of new developments into the portfolio, • Liaise with contractors and suppliers to ensure service delivery meets agreed standards, • Attend regular meetings and provide updates to the Senior Property Services Manager, • Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved, • Participate in an on-call Rota for major incidents, • Travel regularly between sites within the regional portfolioPeople Management, • Lead, motivate, and develop team members to deliver high performance, • Support recruitment, onboarding, and training of team members, • Foster a positive, inclusive, and collaborative team cultureYou will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). What you'll need to succeed • Proven experience in block management, or BTR/Flex Living environments, • Strong understanding of high-rise building compliance and health and safety requirements, • Experience managing contractors, budgets, and service delivery, • Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential), • Experience managing or supervising teams, • Strong customer service and stakeholder management skills, • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication., • Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software, • Ability to manage multiple sites and priorities effectively, • Calm and professional approach when handling challenging situationsDesirable:, • IOSH or NEBOSH qualification, • Membership of a relevant professional body (IRPM, TPI)What you'll get in return, • A competitive salary range of £40,000 - £45,000, • Discretionary bonus, • 25 days holiday + 8 bank holidays (pro rata if part-time), • Personal Pension Plan (salary sacrifice available), • Employee Assistance Program, • Life Assurance, • Optical vouchers, • Cycle and Tech schemesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4789809

KAUAI, part of the Virgin Active brand. \n At KAUAI we are passionate about health and wellbeing and we promise to deliver nothing but the very best in food and nutrition. Serving the best quality ingredients means we bring to our customers real food that is, where possible, free of GMO’s and has no additives, preservatives, artificial colourants and flavourants. We make health and healthy eating habits accessible and exciting. \n \n So what qualities does a Store Manager need to join KAUAI? \n\n • A friendly, calm and approachable nature with the ability to act quickly and effectively\n, • Excellent attention to detail – nothing gets by without you noticing!\n, • Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately\n, • Confident in your own ability to act as a leader and an ambassador of the KAUAI brand\n, • Performs well under pressure in an organised manner\n, • Acting as a member of one team with one goal\n\n \n ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to: \n\n • Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.\n, • Plans and prepares work schedules and assigns crew members to specific duties.\n, • Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.\n, • Directs compliance of crew with established company policies and procedures.\n, • Address gaps/concerns identified through store audit.\n, • Maintains appropriate staffing levels.\n, • Provides leadership, coaching, development and motivates crew members.\n, • Is a people’s person with good customer service ability.\n, • Timeously completes management tasks and checks.\n, • Maintains appropriate stock levels through ordering, receiving and rotation processes.\n, • Ensures correct portioning standards are followed for all products and services.\n, • Performs regular stock-take procedures and readily addresses variances.\n, • Executes sales promotion activities and directs crew members for merchandise displays.\n, • Manages controllable cost against set budgets for the store.\n, • Monitor expenditure of all costs within the store, ensuring all budgets adhered to.\n, • Recruit and Interview all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.\n, • Addressing complaints and resolving problems.\n\n \n QUALIFICATION/EXPERIENCE \n\n • Three years related experience and/or training.\n, • Espresso Machine knowledge handy.\n, • Knowledge of food preparation\n, • Food Hygiene Certification\n\n \n OUR PERKS \n\n • 30 days annual leave\n, • Pension fund\n, • 50% discount on Kauai meals while on duty\n\n Complimentary Virgin Active membership for yourself

Front Office Supervisor - London Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Front Office Supervisor are: Annual Earnings up to 32,500.00. ( 28,909.06 basic salary + non-contractual tronc) Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation Extensive discounts on our benefits platform Access to private medical insurance Interest free season ticket loan Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Bike to work scheme Recommend a Friend incentive Uniforms provided and laundered complimentary Free meals on duty Opportunity to join our taskforces to contribute to the business focuses, community and environment Employee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionate Front Office Supervisor, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Front Office Supervisor, your main duties and expectations for the role will include: To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed. To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection. To increase the hotel's revenue by up-selling room categories, in accordance with set targets and daily availability. To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms. You will be required to work 40 hours per week, on a shift rota. We are ... One of Sunday Times' Top 100 "Best Companies to Work For 2025" Leaders Club Hotel of the Year Award 2025 A Leading Hotels of the World member 5 red stars 2 rosettes Earth Check Silver Certified 2025 If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK

Deputy Restaurant Manager - Saison - London Come and join us in bringing the Raffles experience to London The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses. This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family. Job Description JOB TITLE: Deputy Restaurant Manager - Saison DEPARTMENT: Saison Restaurant - Mauro Colagreco Restaurants EMPLOYER: Whitehall Hotel Limited (WHL) JOB LEVEL: Manager REPORTS TO: Restaurant General Manager LOCATION: Raffles London at The OWO Raffles Values Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity: We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Scope Of Position The Deputy Restaurant Manager will take responsibility for the daily running and leadership of the restaurant delivering a high level of service, managing of the line staff and supporting management. Take an active role in departmental administration including rotes, training plans, onboarding, stock ordering and delivery. Developing the outlet and staff to ensure all standards are begin meet whilst having the ability to pre-empt and deliver a luxurious and high-quality level of service to our guests and the ability to deal confidently with customer complaints. You will work in close contact with the kitchen and reservation teams to ensure smooth and consistent service whilst surpassing the guests' expectations. Responsibilities Operation • Developing and documenting steps of service and service standards, continually reviewing and improving standards., • Detailed and precise communication with guests and hotel staff in a friendly and professional manner., • Working with other departments and managers to deliver high quality service whilst managing time sensitive targets., • To be a hands-on leader and mentor for your department and the wider hotel., • Take a leading role with staff development, ensuring new starters are onboarded correctly, training plans are followed through and regular one on ones and appraisals are undertaken., • Creating fair and business justified department rotas, ensuring labor cost targets are met., • Manage the food and beverage service to consistently meet high standards as defined by Raffles brand standards., • Handle all customer inquiries in an appropriate and professional manner., • Accurately manage all transactions during service., • Manage stock and wastage levels, recording breakages and losses., • Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing., • Knowledge of menu and all products served with in the drawing room., • Deliver food orders from the kitchen to customers' tables rapidly and accurately with an explanation of each dish for the guest., • Act as the contact point between Front of the House and Back of the House staff., • Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins., • Explain the dishes to the guest with a knowledgeable and in a professional manor., • Is responsible for serving food orders and removing used dishes and utensils., • Ensure food is served in accordance with safety standards., • Inform restaurant staff about customers' feedback or requests., • Commit to best possible sustainable practices daily in terms of waste management and purchasing., • Additional responsibilities in absence of line manager or senior employee., • Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Leadership • Contribute to the effective management of costs in accordance with your department profit and loss. Ensure that revenue targets are met as set out in the annual budget., • Continually review and identify with your manager areas to increase revenue., • Ensure that Rota's are managed in a fair and consistent manner to ensure that 'working time' legislation is adhered to and guest and business needs are met., • Holidays and lieu days are planned within the department according to the hotel procedures., • Ensure that you are aware of and able to advise employees on hotel policies and procedures., • Daily briefings are held with each shift., • Employees are given regular feedback and appraisals on their performance carried out according to company procedures., • Department training records are kept for all employees and are kept up to date., • Improvement targets are met relating to relevant formal measurement tools such as labor turnover and employee attitude surveys., • Ensuring composure under pressure and providing leadership and guidance to the Team when required., • Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation. Health and Safety • Ensure that all potential and real hazards are reported immediately and rectified., • Be fully conversant with all departmental Fire, Emergency and Bomb procedures., • Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them., • Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications, Skills & Experience Essential • Ability to communicate clearly and efficiently in English, both verbal and written., • Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation., • Proven track record of surprising and delighting guests., • To be detail oriented and to work within a team., • Flexibility to respond to a range of different work situation., • Works well within a team environment., • A proven track record and ability to provide high levels of service under pressure., • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Desirable • Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Disclaimer • The information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee. They are not an exhaustive list of all required responsibilities, duties and skills. Additional duties may be assigned and requirements may vary from time to time, in particular during special project periods. You may also be required to work in another position and another department from time to time, dependent on the needs of the business and within reason., • Please note that this position will involve an element of pulling, Lifting, Pushing and/or Manual Handling., • This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment. Why join our Raffles team? Not only will you be joining one of the world's best hotels you will also receive great benefits including: • 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days)., • Staff meals whist on duty., • Free dry cleaning for uniform., • Employer pension contribution of 3%, • Enhanced sick pay., • Enhanced maternity, paternity and adoption pay., • Life Assurance 1x salary, • Employee assistance program, including virtual GP and financial advice., • Season ticket loans and cycle to work scheme., • Colleague gifting to celebrate special occasions., • Paid days off to move house or give back time to a charity of your choice., • Internal learning and development programmes tailored to you., • Fun-filled events, whether that's a pub quiz, team run or festive party., • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets., • Worldwide development opportunities across Accor's extensive brand portfolio. What are the Raffles Values? Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity:We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.

Work with our Chief Engineer in supporting planned maintenance checks and take a hands-on approach to reactive maintenance. Assist with complaints where possible and resolve them in conjunction with the Chief Engineer and General Manager.

FM Contract Manager ISS Facility Services UK are now seeking a highly capable FM Contract Manager to manage and lead a prestigious independent schools account, delivering a first-class integrated facilities management service. Job Overview This role will act as the primary contract representative to the customer, taking full responsibility for service delivery across both hard and soft FM services. The successful candidate will ensure consistently high standards of performance, compliance and customer satisfaction across the contract. Reporting into the Key Account Director, the FM Contract Manager will be accountable for operational performance, staff welfare, financial control and continuous improvement. The role requires a strong leader who can build trusted relationships with key school stakeholders while driving service excellence and value. Key Responsibilities • Ensure the efficient and effective management of integrated facilities operations, including planned and reactive maintenance of buildings, engineering systems and assets, • Lead the delivery of cleaning and other soft FM services in line with agreed standards and service level agreements, • Act as the primary point of contact for the customer, building strong, long-lasting stakeholder relationships, • Lead, manage and develop the contract management and onsite teams, promoting a high-performance culture, • Ensure full compliance with health and safety legislation and embed a strong safety culture across the contract, • Maintain accurate records and reporting, including planned, scheduled and reactive maintenance and safe systems of work, • Own and manage contract budgets, financial targets and SLAs in a commercially responsible manner, • Manage customer queries and complaints through agreed procedures, ensuring timely and effective resolution Person Specification • Proven management experience delivering IFM/TFM services within an Education, Government, Public Sector or similar environment, • Experience managing technical infrastructure, assets and engineering systems, • Demonstrable experience delivering soft FM services, • Strong leadership and organisational skills, with the ability to drive operational strategy and continuous improvement, • Strong knowledge of relevant legislation, regulations and industry standards, • Effective stakeholder management and communication skills, • Service- and customer-focused mindset with strong commercial awareness The Company ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences. We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community. As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you. Join ISS and be part of something bigger.

🚨 Contract opportunity – Compliance Manager 🚨 📍 London | 6–12 month ftc | lloyd’s syndicate | hybrid (4 days office based) A fast-growing Lloyd's syndicate is looking to hire an experienced compliance manager on a fixed-term contract basis to support a busy and high-performing compliance function during a key period of growth and business change. This is an excellent contract opportunity for someone with strong Lloyd's syndicate / managing agent experience who enjoys working in a fast-paced, evolving insurance business with plenty of project exposure and senior stakeholder interaction. You’ll be joining a highly regarded compliance team with real visibility across the business, supporting both BAU compliance activity and wider strategic/regulatory initiatives. Key areas of focus include: ✔ Regulatory compliance frameworks ✔ Compliance monitoring & risk assessments ✔ Lloyd's & FCA regulatory advisory ✔ Sanctions & complaints oversight ✔ Lloyd's oversight principles ✔ Business change & compliance projects ✔ Mentoring junior team members This role would suit an experienced compliance professional who enjoys partnering with the business, improving frameworks and getting involved in meaningful regulatory and operational projects within the Lloyd's market. Essential experience: 🔹 Lloyd’s syndicate or managing agent background 🔹 Strong understanding of Lloyd's and FCA requirements 🔹 Experience within specialty insurance environments 🔹 confident stakeholder management skills If you’re immediately available or coming to the end of a contract and looking for your next Lloyd's contract opportunity, feel free to message me directly for more information.

We are working in partnership with a well‑established, values‑led housing organisation to recruit a Senior Operations Manager for their Responsive Repairs Division. This is a senior leadership role offering genuine influence over customer experience, service performance, and strategic direction. This opportunity is ideal for an experienced housing or property services leader who wants to take full ownership of a critical front‑line service and drive measurable improvement across repairs delivery and complaint handling. 🌟 The Opportunity Reporting into senior leadership, you will hold full strategic and operational accountability for the responsive repairs service across a diverse London housing portfolio, alongside oversight of departmental complaints. With responsibility for a circa £4 million annual budget, you will establish a strong customer‑first culture, deliver operational excellence, ensure regulatory compliance, and maximise value for money through effective contract and performance management. This role offers the opportunity to help shape how services are delivered and how residents experience their homes. 👤 About You We’re looking for a confident, experienced leader who brings: • Proven senior‑level experience within housing, responsive repairs, property services, • A strong track record of building and leading high‑performing teams in housing maintenance environments, • Extensive experience managing and performance‑managing third‑party contractors, • Sound commercial skills and experience of managing large‑scale budgets, • High levels of IT literacy, including repairs management systems and workforce planning tools ✅ Qualifications & Compliance • IOSH Managing Safely (5‑day) or NEBOSH Construction Certificate – essential, • Housing Management qualification (e.g. CIH Level 4 or above), • Ability to pass a Basic DBS check If you are looking for a long term position that offers variety, the ability to influence and implement best practice alongside opportunities to progress and develop your career, this could be it! Please send your CV to tloosemore@rgbrec.co.uk to be considered or arrange a call to discuss.

Job Title: Practice Manager Location: London Waterloo & Essex (Hybrid/Multiple Offices) Salary: £75k Overview: A well-established law firm is seeking an experienced Practice Manager to lead and oversee its administrative, HR, compliance, and operational functions across multiple offices. Reporting directly to the Equity Partners, the Practice Manager acts as a key link between offices, ensuring smooth coordination of firmwide policies, strategy, and operational excellence. Key Responsibilities: Human Resources: • Coordinate full recruitment process from job advert to offer., • Oversee onboarding and induction for all new hires., • Manage performance and capability processes, advising supervisors on best practice., • Review and update firmwide HR policies to ensure fairness and compliance with employment law., • Ensure timely completion of annual appraisals for all staff and partners., • Coordinate work experience programs., • Manage internal HR issues such as flexible working requests, special leave, and absence management., • Administer leaver processes to ensure continuity of client service. Risk & Compliance: • Handle client complaints and oversee responses., • Manage the firm’s training programs, ensuring completion of compulsory training., • Administer contract compliance requirements. Finance & General Administration: • Support Partners with business development and marketing strategies., • Attend partner meetings and provide commercial insights to assist strategic planning., • Administer salary review processes and approve monthly salary payments., • Liaise with IT consultants and provide first-line onsite IT support. Requirements: • Proven experience managing HR, compliance, and administrative functions in a professional services environment., • Strong understanding of employment law and HR best practices., • Excellent organizational and communication skills., • Commercially aware with the ability to provide strategic insights., • Able to work across multiple offices and manage competing priorities. Benefits: Competitive salary, professional development opportunities, and hybrid working flexibility.

Company Description Kinly is dedicated to supporting older people across the UK by helping them navigate and access various benefits and services available to them. Committed to making a difference, Kinly empowers individuals to live independently for longer while enhancing their quality of life. Salary: £29,000 per year Role Description This is a full-time, on-site role based in West Kensington. The Sales Advisor plays a key role in supporting the delivery of Kinly’s mission. This role focuses on consultative sales, effective communication, and strengthening the Kinly value proposition for clients and prospects. It offers hands‑on experience in pipeline management, stakeholder collaboration, and sales techniques. The position holder will report to the Sales Team Manager on the following responsibilities. Initial 6 weeks based fully in-office for onboarding and training. Upon successful completion and performance milestones being met, employees will transition to a hybrid working model with 2 days working from home. Key Responsibilities : • Speaking with warm leads (in and outbound) on a consultative sales basis, • Communicate clearly and confidently, building trust and rapport, • Manage objections, complaints and complex customer scenarios with due care and professionalism, • Balance productivity with doing the right thing for our customers, • Maintain accurate CRM records, • Nurture customer relationships from their first interaction and beyond, • Collaborate with colleagues to contribute to a positive team environment Qualifications : • Strong alignment with Kinly’s mission and social impact focus, • Previous experience in a customer facing role desired but not essential, • Previous experience with Hubspot desired but not essential What skill set you require: • Excellent verbal communication and active listening skills, • Ability to handle objections and challenging conversations effectively, • Proactive, motivated and eager to learn Measure of Success will include: • Our customers receive an exceptional experience at every interaction, • Consistent delivery of performance outcomes (e.g. quality, conversion and call volumes) in line with department and business objectives, • Positive team contribution and collaboration What your learning will include: • Building advanced communication skills, • Developing confidence in objection handling and complaint resolution, • Effective prioritisation and workload management, • For high performers, opportunities to be involved in cross-functional projects and develop stakeholder management skills

● £26,000–£28,000 per annum ● 60 Gray’s Inn Road, Central London ● Office-Based About the role Cozee Properties is looking for a motivated, organised and detail-oriented Junior Property Manager to support the day-to-day running of our residential property portfolio within the Property Management team. This is an excellent opportunity for someone early in their property career who is looking to develop their knowledge of tenancy management, compliance, landlord and tenant relations, and operational processes within a fast-paced estate agency environment. You will play a key role in ensuring tenancies are managed smoothly from move-in through to move-out, supporting compliance processes, coordinating maintenance issues, assisting with tenant and landlord communication, and helping deliver an excellent client experience. This role is ideal for someone who enjoys organisation, problem-solving, and building strong relationships while learning the foundations of professional property management. Role expectations You will work closely with the Property Management, Accounts, and Maintenance teams to support the smooth running of our residential portfolio. Reporting directly to the Senior Client Services Manager / Head of Operations, you will assist with tenancy administration, compliance tracking, maintenance coordination, and day-to-day tenant and landlord enquiries. You will be expected to develop a strong understanding of property legislation, tenancy processes, and customer service standards while taking ownership of tasks within your remit and escalating where needed. What success looks like ● Tenancies are onboarded smoothly with accurate documentation and clear communication ● Compliance checks and renewals are monitored and followed up on time ● Maintenance issues are logged, tracked, and resolved efficiently ● Tenant and landlord enquiries are handled professionally and promptly ● Check-ins, inspections, renewals, and move-outs are well organised ● Property records and CRM systems remain accurate and up to date ● Strong working relationships are built across internal teams and clients ● Processes are followed consistently, with attention to detail and professionalism How you will spend most of your time Most weeks, you will be: ● Supporting tenancy onboarding, ensuring documents, references, Right to Rent checks, deposit registration, and key move-in information are completed correctly ● Assisting with tenancy renewals, move-outs, and check-out coordination ● Managing routine tenant and landlord communication, responding to queries and escalating issues where appropriate ● Logging and monitoring maintenance requests, coordinating contractors, and ensuring timely updates to tenants and landlords ● Supporting property inspections and maintaining accurate property records ● Monitoring compliance deadlines such as gas safety, EPCs, EICRs, and tenancy-related documentation ● Liaising with Accounts regarding rent queries, deposits, and tenant charges where needed ● Maintaining accurate notes, audit trails, and updates within the property management CRM ● Supporting senior property managers with portfolio administration and operational tasks ● Identifying small process improvements to help increase efficiency across the team You will be office-based at our Gray’s Inn Road office, working closely with the wider operations and lettings team day-to-day. Who this role is for This role is ideal for someone who: ● Has 6 months to 2 years’ experience within lettings, estate agency, residential property management, or tenancy administration ● Wants to build a long-term career in residential property management ● Is highly organised and comfortable managing multiple tasks simultaneously ● Has strong written and verbal communication skills ● Is confident speaking with landlords, tenants, contractors, and colleagues ● Takes ownership of tasks and follows through to completion ● Enjoys problem-solving and working in a fast-paced environment ● Understands the importance of detail, compliance, and customer service ● Is proactive, reliable, and eager to learn Experience that helps ● Previous experience in lettings, estate agency, property management support, or tenancy administration is preferred. However, training can be provided. ● Basic understanding of tenancy processes, Right to Rent, deposit protection, and residential lettings legislation ● Experience handling customer queries or complaints professionally ● Familiarity with maintenance coordination or contractor management ● Confidence using CRM systems, property management software, and Microsoft Office ● Strong administration and organisational skills What we offer ● Competitive salary aligned to experience and development level ● Full training and support to build your career in property management ● Funded support for ARLA Propertymark qualification and ongoing professional development ● Office-based role at our Gray’s Inn Road, Central London office ● Exposure to all areas of residential property management ● Opportunity to work alongside experienced senior property professionals ● A collaborative team environment where development is encouraged ● Clear progression opportunities into a Property Manager role ● A boutique environment where your work is valued and your growth is supported About COZEE properties At COZEE Properties, we believe property has the power to transform lives. Our mission is to deliver exceptional homes, service, insight, and support for clients, investors, landlords, and renters alike. By combining market expertise with innovative technology, we create a seamless and transparent property experience that empowers people to make confident decisions at every stage of their journey. As a growing business, we foster a collaborative environment where ambitious individuals can thrive, develop, and make a genuine difference. Our hiring process ● Submit your CV and a short cover letter telling us why this role and why Cozee ● Initial 15-minute introductory call with our team ● First interview focused on your experience, motivation, and career goals ● Final interview to meet the wider team and understand the role in more detail We aim to move quickly and communicate clearly throughout the process. The full process typically runs over two to three weeks.

Compliance Manager – FTC (6-12 months) | Lloyd’s Syndicate London | 4 days a week A fast-growing Lloyd’s Syndicate is seeking an experienced Compliance Manager to join the business on a fixed-term contract. This is an opportunity to join a high-performing Compliance team known for successfully delivering robust regulatory frameworks, meaningful business partnering and high-impact projects across a dynamic and fast-paced Lloyd’s environment. The successful candidate must have strong Lloyd’s syndicate experience and the ability to operate confidently within a growing specialty insurance business. Key Responsibilities: • Manage and enhance the Regulatory Compliance Framework, • Lead regulatory risk assessments and compliance monitoring activity, • Draft and review compliance policies and procedures, • Support delivery of the annual Compliance Monitoring and Training Plans, • Oversee broker onboarding, due diligence and TOBA processes, • Manage regulatory updates and provide practical business advice, • Oversee sanctions reviews, complaints handling and reporting, • Support the Lloyd’s Oversight Principles self-assessment process, • Mentor and support junior Compliance team members Requirements: • Essential Lloyd’s syndicate or managing agent experience, • Strong understanding of Lloyd’s and FCA regulatory requirements, • Experience building and improving compliance frameworks, • Strong stakeholder management and communication skills, • Comfortable operating in a fast-paced, evolving environment Excellent opportunity to join a collaborative and highly regarded Compliance function within a growing Lloyd’s Syndicate.

Contracts Manager – Fire Safety & Decarbonisation £95,000 + £7k-£10k Car Allowance + Package | London/South East | Hybrid About the Company Our client is a well-established specialist main contractor delivering critical building safety and decarbonisation programmes across the social housing sector. With long-term frameworks secured with housing associations, local authorities, and private landlords, they offer genuine stability and career progression in a sector that's never been more essential. Their portfolio includes high-value façade remediation, fire safety compliance works, and PAS 2035-compliant retrofit programmes operating on projects from £5M to £25M+ with a secured pipeline extending through 2029 and beyond. This is a business built on technical excellence, client relationships, and delivering complex refurbishment projects on occupied residential stock. The Role We're recruiting an experienced Contracts Manager to take ownership of a mixed portfolio of fire safety and decarbonisation projects across London and the South East. This is a hands-on leadership role, you'll manage projects directly while overseeing a small team of Project Managers and Site Managers, ensuring delivery to programme, budget, and the highest quality standards. You'll be the main client interface on your contracts, responsible for commercial performance, risk management, resident satisfaction, and ensuring full compliance with Building Safety Act requirements, PAS 2035 standards, and CDM 2015 Regulations. This role requires someone who can balance direct project delivery with strategic oversight rolling your sleeves up when needed while developing the team around you. Key Responsibilities Project & Contract Delivery: • Manage a portfolio of projects valued between £5M - £15M (typically 2-4 live schemes concurrently), • Deliver fire safety remediation works including ACM/HPL cladding replacement, compartmentation upgrades, fire door installations, and balcony replacements, • Oversee decarbonisation/retrofit programmes including external wall insulation (EWI), ASHP installations, solar PV, ventilation upgrades, and fabric-first measures under PAS 2035, • Ensure all works are delivered on time, within budget, and to specification on live, occupied residential buildings, • Manage project handovers, O&M manuals, Building Safety Act compliance documentation (Golden Thread), and defects liability periods Commercial & Financial Management: • Full P&L responsibility for contracts – monitor costs, cash flow, and commercial performance, • Manage monthly valuations, applications for payment, and final accounts with clients, • Assess and price variations, compensation events, and change orders (NEC3/4 and JCT contract experience), • Implement Early Warning procedures and manage risk/opportunity registers, • Work closely with Commercial/QS teams to protect margin and maximise profitability, • Procure and manage subcontractor packages, ensuring value for money and quality delivery Team Leadership & Development: • Line manage Project Managers, Site Managers, and Assistant Site Managers, • Conduct performance reviews, set KPIs, and support professional development, • Mentor team members towards chartership (MCIOB, MRICS, etc.), • Foster a collaborative, high-performance culture focused on quality and client satisfaction Client & Stakeholder Management: • Act as senior client-facing contact – attend monthly progress meetings, steering groups, and board presentations, • Build strong relationships with housing association directors, local authority officers, and asset management teams, • Manage complex stakeholder environments including leaseholders, freeholders, RMCs, and residents, • Coordinate with Resident Liaison Officers (RLOs) to minimise disruption, manage decants, and maintain resident satisfaction scores, • Handle complaints, concerns, and escalations professionally and promptly Essential Requirements • Proven Contracts Manager experience in refurbishment, retrofit, or building safety works (minimum 5+ years at this level), • Strong background in social housing, local authority, or housing association projects – understanding of tenant liaison, decants, and occupied schemes, • Experience managing fire safety/cladding remediation OR decarbonisation/retrofit projects, • Knowledge of PAS 2035, Building Safety Act 2022, EWS1, Building Regulations Part L & Part B, • Solid commercial acumen – experience managing P&L, valuations, variations, and final accounts, • Competent with NEC3/4 and JCT contracts (D&B, Intermediate, Minor Works), • Team leadership experience – managing Project Managers and site-based staff, • Degree qualified (Construction Management, Civil Engineering, Building Surveying, or similar) or HNC/HND with significant experience, • CSCS Black Card – SMSTS, First Aid at Work desirable, • Full UK driving licence What's On Offer • Salary: £95,000 per annum, • Car Allowance, • Performance Bonus, • Pension, • Private Medical Insurance (including family cover after probation), • Life Assurance, • 25 days holiday + bank holidays (rising to 28 days with service), • Professional development: Chartership support, CPD allowance, industry training, and conference attendance, • Progression: Clear pathway to Senior Contracts Manager, Operations Manager, or Divisional Director roles

Contract Manager 65,000-75,000 + package (full time) Tier 1 Maintenance Contractor Lewisham Role Overview You will support/lead the delivery of multi-million-pound external workstreams within the Lewisham borough and surrounding. Your focus will be on the long-term lifecycle of the housing stock, specifically targeting externals such as roofing, window/door replacements, cyclical decorations, and cladding remediation (EWI). Key Responsibilities • Oversee the full project lifecycle of external works, ensuring they are delivered on time, within budget, and to the specified quality standards., • Commercial Management: Take full P&L responsibility for your workstreams. This includes managing WIP (Work in Progress), Valuations, and Final Accounts., • Compliance & Safety: Ensure 100% adherence to Health & Safety (CDM 2015), Building Safety Act requirements, and Fire Safety regulations., • Resident Liaison: Work closely with Resident Liaison Officers (RLOs) to manage access issues and resolve complaints, particularly critical in occupied high-rise or estate environments., • Supply Chain Management: Manage and monitor sub-contractors, ensuring they meet KPIs regarding safety, quality, and "Right First Time" delivery., • Stakeholder Engagement: Act as the primary point of contact for the Client (Local Authority/Housing Association), chairing monthly progress and core group meetings. Required Experience & Qualifications • Minimum 5 years in Social Housing Planned Maintenance. You must understand the sector and how to work alongside the client and tenants., • Deep understanding of external delivery (Roofing, Cladding, Brickwork, Fenestration) and Section 20 leaseholder consultation processes., • Proven experience managing a team of Site Managers, RLOs, and Quantity Surveyors. Certifications: • SMSTS (Site Management Safety Training Scheme), • CSCS Black Card (Manager level), • Asbestos Awareness / First Aid at Work, • HNC/Degree in Building Surveying or Construction Management (Desirable)

Senior Compliance Manager - Risk & Compliance London | Hybrid £80,000 - £120,000 A highly regarded international law firm is looking to recruit a Senior Compliance Manager into its London office, with oversight across both its London and international offices. This is an excellent opportunity to join a senior leadership team with responsibility across compliance, AML, legal finance, regulatory risk, and financial controls, while working closely with partners and senior stakeholders across multiple jurisdictions. The Role: • Acting as COFA for the London office, • Acting as MLCO and MLRO for the London office, with full responsibility for AML compliance, suspicious activity reporting and regulatory reporting obligations, • Acting as MLRO for an additional international office, • Working closely with senior leadership to ensure compliance with SRA regulations, Solicitors Accounts Rules and wider regulatory obligations, • Overseeing compliance systems, breach registers, file reviews, complaints registers and internal reporting, • Managing compliance across legal finance, VAT reconciliations, payroll compliance, tax filings, audits and partner capital accounts, • Leading and mentoring the Risk & Compliance team, including direct line management responsibilities, • Acting as the key liaison with regulators, banks, auditors, HMRC, tax authorities and other external stakeholders About You: • Proven senior-level experience within legal compliance, legal finance, accounting and risk management in a law firm environment, • Strong hands-on experience performing COFA, MLRO and MLCO responsibilities, • Strong understanding of UK regulatory frameworks including SRA, LSAG, AML, Solicitors Accounts Rules, GDPR and wider compliance obligations, • Experience managing teams and driving compliance improvements across multiple jurisdictions, • Strong analytical skills, attention to detail and the ability to operate independently at senior stakeholder level Candidates currently operating at Senior Compliance Manager, Head of Compliance, Senior Risk Manager or senior COFA/MLRO level are encouraged to apply. Why Apply? • Senior strategic leadership role with international scope, • High visibility position working directly with partners and senior leadership, • Strong progression opportunities, • Hybrid working, • Competitive salary and benefits Apply now or message me for more details.

Job Purpose RICS Registered Valuer with a minimum of 3 years experience at Associate level to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing times • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration Evidence of following the administrative procedures that may include: • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development Development plan in place • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required: Qualifications MRICS, RICS Registered Valuer with minimum 3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy | SHW

Facilities Manager Location: Greenwich (on-site) Contract: Temporary (8 weeks holiday cover) Reports to: Senior Property Manager / Operations Director Role Overview Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges. Key Responsibilities Operations • Manage daily estate operations and service delivery, • Oversee cleaning, security, maintenance, grounds, and waste services, • Maintain high estate standards and appearance, • Manage repairs, maintenance, and resident requests Customer Service • Deliver excellent service to residents and occupiers, • Handle feedback and resolve complaints quickly, • Communicate updates on works and disruptions, • Build strong relationships with residents and stakeholders Contractor Management • Manage suppliers and contractors on site, • Ensure compliance with contracts, KPIs, and safety procedures, • Conduct reviews, audits, and performance meetings, • Approve permits, RAMS, and safe systems of work Health & Safety • Ensure compliance with H&S, fire, and legal requirements, • Monitor risk assessments and safety actions, • Carry out site inspections and manage incidents, • Oversee emergency procedures Finance Support • Assist with budgets and cost control, • Support service charge management and reporting, • Review supplier costs and identify savings Reporting & Admin • Maintain accurate records and systems, • Produce monthly reports, • Track actions from audits and inspections Collaboration • Work closely with the Senior Property Manager, • Liaise with landlords, residents, and stakeholders, • Support continuous improvement initiatives Skills & Experience Essential • Experience in facilities or residential estate management, • Strong customer service and communication skills, • Experience managing contractors and services, • Knowledge of health & safety compliance, • Budget or service charge exposure, • Good IT skills (MS Office, especially Excel) Desirable • IOSH / NEBOSH qualification, • Experience with reporting and KPIs, • Experience managing large estates, • Knowledge of service charge processes Personal Qualities • Customer-focused and professional, • Organised and proactive, • Strong problem-solving skills, • Able to manage multiple priorities, • Focused on high standards and improvement Success in the Role • Smooth day-to-day estate operations, • High resident satisfaction, • Contractors deliver safely and effectively, • Costs are well managed, • Strong support to senior management, • KPIs and service standards consistently met

About CourtCorrect CourtCorrect is the market-leading AI software for complaints resolution in regulated industries. We support businesses across the UK to identify, respond to and learn from complaints. Founded at the University of Cambridge, we are a team of engineers, designers, scientists and commercial operators. Following a £2m+ Seed round, we are scaling rapidly across financial services and other regulated sectors. The Role We are hiring a Compliance Manager to join our Legal & Compliance function, reporting directly to the Head of Legal & Compliance. This is a specialist compliance role with deep ownership of CourtCorrect's data protection, information security and AI compliance operations — supporting a fast-growing AI company through complex enterprise client engagements and an evolving regulatory landscape. You will take meaningful ownership from day one of compliance frameworks, GDPR operations, third-party risk, due diligence responses, NDA review, contract operations and continuous compliance tooling — with scope to grow into independent ownership of CourtCorrect's compliance function. What You Will Do GDPR & Data Protection Operations • Owning day-to-day GDPR compliance: records of processing (ROPAs), DPIAs, legitimate interest assessments, transfer risk assessments (TRAs), and data subject rights handling, • Maintaining the data protection register and ensuring all processing activities are accurately documented under UK GDPR and EU GDPR, • Supporting the DPO on regulatory matters, breach assessments and ICO correspondence, • Operationalising international data transfer mechanisms (SCCs, IDTA, TRAs) Third-Party & Sub-Processor Risk • Conducting and documenting sub-processor risk assessments (including AI/LLM vendors such as OpenAI), maintaining the sub-processor register, and supporting customer notification obligations under DPAs, • Running vendor risk assessments across data protection, information security and AI risk dimensions, • Maintaining the third-party risk register and ensuring periodic re-assessment of critical vendors Information Security & ISO 27001 • Operating CourtCorrect's continuous compliance platform (Vanta), including evidence uploads, control monitoring, and remediation tracking for ISO 27001 and related frameworks, • Coordinating with the Information Security Team Lead on control implementation, audit preparation, and surveillance reviews, • Maintaining the ISMS documentation suite, risk register and policy register Due Diligence & Regulatory Questionnaires • Leading end-to-end responses to client and vendor due diligence, including data protection, information security, AI risk and financial services regulatory questionnaires, • Producing high-quality, commercially aware responses that present CourtCorrect's controls clearly and accurately, with appropriate supporting evidence and consistent positioning across questionnaires, • Coordinating with Engineering, Security and Product to gather evidence; escalating complex matters with clear analysis, • Building and maintaining a reusable DD response library to improve efficiency and consistency over time NDA & Contract Operations • Reviewing and negotiating NDAs against CourtCorrect's playbook, handling end-to-end from receipt to execution, • Coordinating signature workflows on DocuSign (or equivalent): preparing envelopes, routing for signature, managing signing order, chasing counter-signatures and ensuring fully executed copies are correctly filed, • Supporting contract lifecycle management: tracking obligations, renewals, variations and notice deadlines across the customer and vendor portfolio, • Flagging contractual compliance obligations (audit rights, sub-processor notifications, security commitments) to the Head of Legal & Compliance for action, • Escalating substantive contract matters (MSAs, DPAs, complex amendments) to the Head of Legal & Compliance with a clear summary of the key points Compliance Policies & Attestations • Operationalising and maintaining internal compliance policies across UK and EU GDPR, AI governance, information security, anti-bribery and ethics, • Running regular internal compliance checks, policy attestations and evidence collection across the business, • Escalating issues to the Head of Legal & Compliance with clear analysis and proposed actions AI Governance • Maintaining CourtCorrect's AI governance documentation, including model risk records, EU AI Act classification evidence and human-in-the-loop control documentation, • Tracking AI regulatory developments (EU AI Act, ICO AI guidance, sector-specific AI rules) and preparing concise summaries with recommendations Documentation & Information Management • Owning CourtCorrect's legal and compliance document infrastructure: structuring, organising and maintaining contract repositories, compliance evidence libraries and policy registers, • Managing day-to-day document operations: filing executed contracts, NDAs and compliance records in the appropriate repositories; retrieving documents promptly on request from internal stakeholders or external auditors, • Maintaining GDPR records, DPIAs, risk logs, policy attestations, audit trails and evidence repositories to audit-ready standard, • Operating retention schedules and conducting periodic clean-up of legal and compliance records, • Ensuring file naming, version control and access permissions remain consistent and well-governed as the business scales What We Are Looking For Essential • 3+ years of dedicated experience in data protection, privacy or compliance roles at SaaS, technology or regulated businesses, • Recognised privacy certification: CIPP/E, CIPM, or equivalent, • Deep working knowledge of UK GDPR and EU GDPR, including practical experience drafting DPIAs, ROPAs, TRAs and legitimate interest assessments, • Hands-on experience reviewing and negotiating NDAs against a playbook, with sound commercial judgment on routine variations, • Demonstrable experience leading client due diligence responses end-to-end, including information security and AI risk questionnaires, • Hands-on experience with continuous compliance platforms (Vanta, Drata, Secureframe or equivalent) and ISO 27001 evidence management, • Practical experience with DocuSign and managing contract lifecycle workflows, • Strong document management discipline: file structure, version control, retention, access governance, • Working knowledge of information security frameworks (ISO 27001 in particular) and the ability to engage credibly with technical teams, • Exceptional attention to detail and written communication, • Comfortable managing multiple workstreams independently with sound prioritisation Desirable • Additional certifications: ISO 27001 Lead Implementer, CISA, CRISC, or equivalent, • Exposure to the EU AI Act and AI governance frameworks, • Experience with financial services client environments (FCA-regulated firms as customers or counterparties), • Experience supporting SOC 2 audits or other compliance frameworks beyond ISO 27001, • Experience reviewing DPAs and other privacy-related contractual annexes against compliance checklists What We Offer • Direct mentorship from the Head of Legal & Compliance, with a clear path to independent ownership of CourtCorrect's compliance function, • Deep, specialist work at the intersection of AI, data protection and information security — at one of the UK's leading AI legal-tech companies, • Real influence on how a scaling AI company builds its compliance function, • EMI share option scheme participation, • Hybrid working and a collaborative team

Technical Manager London - Hybrid 3 days/week in the office This is a great opportunity for a Technical Manager to join an established and scaling FMCG business, you will be responsible for ensuring the highest standards of food safety, quality, legality, and compliance with BRC standards across our client’s product range. You will oversee technical and quality processes, proactively managing relationships with internal teams and external suppliers, and driving continuous improvement initiatives to support the company’s rapid growth. Key Responsibilities: Quality and Compliance: • Lead the implementation, maintenance, and continuous improvement of the company’s BRC certification., • Develop and manage robust HACCP systems across all manufacturing sites and ensure compliance with all regulatory requirements., • Own quality control processes, ensuring product safety, quality, and consistency throughout manufacturing and supply chain operations., • Conduct regular audits and inspections of manufacturing facilities to assure adherence to company and BRC standards. Supplier Management: • Ensure suppliers and co-manufacturers adhere strictly to quality standards and BRC requirements., • Perform risk assessments and supplier audits, addressing any non-conformances through effective corrective action plans., • Collaborate closely with suppliers to continually enhance product quality based on consumer feedback, QC data, and internal metrics. Product Development & Launch: • Work cross-functionally with R&D, commercial, and operational teams to ensure technical feasibility, quality compliance, and successful product launches., • Oversee product technical specifications, artwork, and labelling to ensure legal compliance and accuracy., • Lead technical sign-off for new product introductions, ensuring adherence to critical paths and timelines. Incident and Complaint Management: • Act as crisis coordinator, managing incident responses swiftly and effectively to minimize business impact., • Oversee customer and consumer complaints, performing root cause analyses and implementing sustainable corrective actions. Technical and Operational Excellence: • Champion continuous improvement initiatives to optimize quality processes and operational efficiency., • Provide technical guidance and training to internal teams to enhance overall quality and technical awareness., • Keep abreast of changing regulatory requirements and ensure all operations are informed and compliant. Required Experience: • Previous experience in a Technical or Quality Management role within food manufacturing, with proven expertise in maintaining BRC certification., • Strong knowledge of HACCP, food safety standards, and quality management systems., • Previous experience in supplier management, auditing, and complaint resolution., • Experience with dairy, beverages, or plant-based products beneficial but not essential. Qualifications & Skills: • Degree in Food Science, Food Technology, or a related discipline., • Excellent problem-solving skills, analytical thinking, and attention to detail., • Strong interpersonal and communication abilities, capable of effectively collaborating at all organizational levels., • Proficient in Microsoft Office Suite, particularly Excel., • Proactive mindset with a commitment to continuous improvement.

Purpose: The National Accounts Sales Manager – Dealers is responsible for managing, developing, and accelerating growth within Kinetico UK’s national dealer network. This role focuses on strengthening strategic partnerships, improving commercial performance, and supporting dealer partners to maximise sales through both Kinetico-generated leads and their own customer acquisition activities. The role will champion a data-led, relationship-driven approach to account management, ensuring dealer partners are equipped, engaged, and aligned to deliver sustainable growth. A strong understanding of the challenges faced by small to medium-sized businesses is critical to building trust, driving performance, and embedding long-term, mutually beneficial partnerships. Key Areas of Responsibility: Dealer Network Strategy & Leadership • Deliver the dealer channel strategy in line with Kinetico UK’s residential growth objectives., • Own and manage key national dealer relationships, ensuring high engagement and alignment., • Develop and implement joint business plans to drive growth, market penetration, and performance., • Set clear expectations, KPIs, and performance standards across the dealer network., • Provide regular performance insights and strategic recommendations to the Head of Residential Sales. Dealer Performance & Revenue Growth • Drive revenue growth across the dealer network through structured account management and performance tracking., • Maximise conversion of Kinetico-generated leads within dealer territories., • Support dealers in increasing their own sales generation and closing effectiveness., • Identify underperforming accounts and implement targeted improvement plans., • Ensure dealer activity aligns with Kinetico’s commercial strategy and growth targets. Data-Driven Account Management • Monitor dealer performance using key metrics such as lead conversion, revenue, pipeline, and activity levels., • Use data and insights to identify trends, opportunities, and areas for improvement., • Conduct regular performance reviews with dealer partners, providing clear, actionable recommendations., • Leverage CRM (Salesforce) and reporting tools to track performance and optimise outcomes., • Drive accountability through structured reporting, forecasting, and follow-up. Dealer Capability & Business Development • Support dealers in developing their sales capability, processes, and commercial approach., • Share best practices across the network to improve conversion, customer engagement, and growth., • Provide coaching and guidance on lead management, pipeline discipline, and closing techniques., • Collaborate with Technical Support & Training teams to ensure dealers are fully equipped with product and technical knowledge., • Identify capability gaps and implement targeted development initiatives. Customer Experience & Brand Standards • Ensure dealer partners consistently deliver a premium customer experience aligned with Kinetico’s brand values., • Monitor customer feedback, complaints, and service quality, implementing corrective actions where required., • Promote consistent standards in customer engagement, sales approach, and brand representation., • Embed a customer-first mindset across the dealer network. Collaboration & Cross-Functional Alignment • Work closely with Marketing to optimise lead generation, allocation, and campaign effectiveness., • Partner with Customer Service teams to ensure seamless lead handover and follow-up., • Collaborate with Service and Technical teams to support dealer success and resolve issues., • Act as the voice of the dealer network internally, providing insights to support continuous improvement. Continuous Improvement & Network Development • Identify opportunities to enhance dealer network performance, structure, and geographic coverage., • Support onboarding and integration of new dealer partners where required., • Drive initiatives to improve efficiency, profitability, and scalability of the dealer channel., • Continuously refine account management strategies to maximise effectiveness and growth. Key Competencies: · Account Management Excellence – strong ability to manage, grow, and develop strategic dealer relationships. · Commercial Acumen – focused on revenue growth, profitability, and performance optimisation. · Empathy & Relationship Building – understands SME challenges and builds trust-based partnerships. · Data & Analytical Thinking – uses data to drive decisions, performance, and continuous improvement. · Influence & Negotiation – able to drive performance and alignment without direct control. · Customer Orientation – committed to delivering excellent customer outcomes through partners. · Collaboration – effective cross-functional partner across sales, marketing, and service teams. · Performance Management – disciplined in setting expectations, tracking progress, and driving accountability. · Communication – clear, professional communicator across internal and external stakeholders. · Adaptability – able to operate across diverse dealer environments and market conditions. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven experience (5+ years preferred) in key account management, national accounts, or dealer network management., • Demonstrated success driving revenue growth through indirect sales channels or partner networks., • Experience working with or supporting small to medium-sized businesses., • Strong track record of building and maintaining long-term commercial relationships., • Experience using performance data and KPIs to drive account growth and improvement., • Experience collaborating with marketing, service, and operational teams. Technical Skills • Proficiency in CRM systems (Salesforce preferred) and Microsoft Office., • Strong analytical capability with the ability to interpret sales performance data and trends., • Understanding of sales processes, pipeline management, and lead conversion strategies. Additional Assets • Experience within water treatment, home improvement, or related industries (advantageous)., • Full UK driving licence and willingness to travel nationally., • Experience managing dealer, franchise, or distributor networks (highly advantageous). Organisational Context: The National Accounts Sales Manager – Dealers is a key role within Kinetico UK’s Residential Sales structure, responsible for driving performance and growth across the national dealer network. Reporting to the Head of Residential Sales, the role ensures dealer partners are fully supported, aligned, and equipped to deliver strong commercial outcomes and exceptional customer experiences. Working closely with Sales, Marketing, Customer Service, and Technical teams, the role acts as a critical link between Kinetico and its dealer network, supporting sustainable growth, strengthening partnerships, and maximising the effectiveness of the indirect sales channel.

As a Field Sales Representative, you will be responsible for driving sales growth within the assigned territory by developing strong relationships with retailers, distributors, and other channel partners. This role focuses on achieving sales targets, expanding market share, and ensuring product visibility and availability at the point of sale. Job Responsibilities: • Visit retail shops on a regular basis, ensuring that the brand image and product display meet company standards., • Plan and execute promotional activities within retail partners to increase brand awareness and product sales., • Establish and maintain good relationships with retail partners and collect their feedback to optimize products and services., • Conduct market research to understand local market trends and competitor dynamics, providing strategic recommendations to the company., • Monitor inventory levels and respond promptly to the needs of retail partners to avoid overstock or out-of-stock., • Implement price control mechanisms to prevent price confusion and ensure consistency in market pricing., • Ensure all retail activities comply with local laws and regulations, especially those related to e-cigarettes., • Regularly prepare sales reports and market analysis reports to report to the retail manager., • Handle emergencies such as product recalls, customer complaints, etc., and report to the company promptly. Job Requirements: • Complete high school equivalent education or above., • Experienced working with retail sales; exposure in the vape industry is highly preferred., • Applicants must be authorized to work in the UK., • A valid driver's license and reliable personal transportation are required for this role., • Fluency in English is required.

Technical & Quality Manager 🚀 FMCG Challenger 🚀 💸 £65,000 - £75,000 + EMI shares 📍 Onsite - London Ignite is delighted to be partnering with a high-growth FMCG brand in the search for a Senior Quality & Technical Manager. This is a pivotal role within a fast-scaling, entrepreneurial business as it continues to expand its footprint across the UK and internationally. They are looking for a calm, detail-driven technical leader to take full ownership of quality, safety, and compliance across a diverse product portfolio. You will act as the guardian of product integrity, ensuring that every product meets the highest standards and regulatory requirements as the business scales. Sitting at the heart of the organisation, you will work closely with NPD, Operations, Supply Chain, Manufacturing, and Commercial teams, as well as external suppliers and partners. You will play a key role in driving best-in-class technical standards, resolving issues, and implementing robust systems that support sustainable growth. You will lead all aspects of quality and compliance, including BRCGS Food Safety, HACCP, and UK/EU regulations, while overseeing supplier relationships and manufacturing standards. You will also take ownership of risk management, leading investigations into non-conformance and customer complaints, and driving continuous improvement initiatives across the business. Alongside this, you will manage and develop a direct report, helping to build a high-performing technical function. You will also play a key role in NPD, providing technical input to ensure quality, safety, and scalability are embedded from the outset. If you thrive in fast-paced environments, are passionate about quality and continuous improvement, and enjoy building scalable systems within a growing business, this is an exciting opportunity to make a real impact. What skills do you need? ⭐️ 5+ years’ experience in a food manufacturing or FMCG technical environment ⭐️ Strong knowledge of BRCGS Food Safety, HACCP, and UK/EU food legislation ⭐️ Previous line management experience ⭐️ Proven experience working with suppliers and manufacturers ⭐️ Strong problem-solving and risk management capability ⭐️ Excellent stakeholder engagement and communication skills ⭐️ Degree in Food Science, Food Technology, or a related field 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

Resident Liaison Officer South London Up to £40,000 plus car allowance Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. Our client are based in South London and they are carrying out internal and external planned maintenance as well as re-cladding projects. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades and cladding installation. Projects are delivered to scattered properties as well as low and high rise tower blocks. . Within this role, day to day duties will include but not be limited too: • To be the point of contact when the client or tenant requires job updates., • Own all complaints and ensure that these are dealt with in a prompt and effective manner, • For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise., • Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it., • Support the help-desk with emails that come in from sub-contractors and client on a daily basis, • Visit tenants when required. My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a great opportunity to join a growing business on a permanent basis. Please apply directly for this role or contact Taylor Johnston for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

Customer Operations Lead - Build, Scale and Make a Real Impact Location: London (4 days per week, 1 remote) Salary: up to £60,000 + Equity (rarity at this level) Overview: If you are the kind of person who thrives in a high-growth environment, enjoys solving problems at pace, and likes the idea of helping build whilst you scale, this could be exactly the kind of role you have been looking for. This is a role for someone who likes ownership, can operate independently, and does not need everything to be perfectly defined before getting stuck in. It is a real opportunity to shape, improve and lead in an environment that is growing fast and expects a lot. The Business/ Culture: A high growth Fintech with an impressive track record to date and a product that is genuinely disrupting the marketing in a positive way. The culture is kind, smart and hard-working. People care about doing great work, supporting each other, and stepping up when the pace increases. There will absolutely be moments of intensity and all hands-on deck, so this will suit someone who gets energy from being in it with the team rather than watching from the side-lines. If you are already thinking about how AI can be used in practical, thoughtful ways to create efficiencies, remove friction and improve quality without compromising customer experience, you will likely feel very at home here. Role Overview: This is an exciting opportunity to join a fast-growing fintech at a meaningful stage of its journey. There is real momentum, plenty to build, and lots of opportunity for the right person to make their mark. Customer Operations sits right at the centre of that. As volumes grow and complexity increases, this role will help the business scale in a way that is efficient, resilient and relentlessly customer focused. As the Customer Operations Lead, you will lead a highly capable team across frontline and specialist functions (fraud, disputes, chargeback etc), helping to build the operational foundations that allow the business to scale well. This is not a role for someone who needs calm, predictability and a perfectly finished playbook. It is for someone who can create structure in ambiguity, stay close to the detail, make good decisions quickly and keep standards high even when volumes are high and priorities are moving. It is also a role for someone who sees the opportunity in technology and AI and knows how to use both to improve efficiency and team effectiveness without losing sight of the customer. The Ideal Person for the Customer Operations Lead Will: • Have a natural bias to action – you talk about an idea in the morning, and by the afternoon it is a reality., • Be naturally curious, able to critically assess processes, build SOPs, design and optimise workflows that feed into the overall business objectives., • Have a good working knowledge of Zendesk, to really unlock its full capability, enhancing efficiency improving experiences simultaneously., • Solid working experience across KYC, KYB, complaints and other regulated customer operations processes, ideally coming from a Financial Services/ Fintech background, • Be a great stakeholder manager and collaborator, working comfortably with teams across product, engineering etc., • Enjoy working in fast-paced, high-volume environments where prioritisation is key, • You bring energy, ownership and good judgement, and you know how to raise standards without creating unnecessary friction., • You work well with smart, kind, hard-working people and enjoy being part of a team that expects a lot from itself., • Have a data-led mindset, with the ability to spot patterns, identify pain points and turn insight into action., • Have hands-on familiarity with support tooling and operational systems, including workflow design, automation, reporting and continuous improvement. Why this role: • You will join at a point where there is real momentum and genuine scope to shape how things are done., • In a short space of time, there have been some real success stories in Customers Ops, in terms of promotions and development, including a Graduate who made Team Leader in under 12 months due to impressive performance., • You will have the chance to learn a huge amount, work with smart people and build real operational muscle in a demanding environment., • You will have visibility, ownership and the opportunity to make a meaningful impact., • You will be part of a team that is kind, ambitious and collaborative, but also expects a lot and cares deeply about quality., • There is strong upside for someone who performs well and wants to grow with the business., • Opportunity to have an equity stake in a business that is already thriving! A rarity at this level! Interview Process: 1st Stage: 30 Minutes Remote with COO and Customer Service Director (remote) 2nd Stage: 30 Minutes with Executive Assistant (remote) 3rd Stage: In person Candidate Experience is really important to us. We will read and respond to every application. We do a screening call and meet as part of our process so please keep an eye out for a reply.

ABOUT MAX MARA FASHION GROUP Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style. Job Description: Sales Assistant – Marina Rinaldi – Mayfair Flagship - Immediate start We are currently seeking a Full-Time Sales Assistant for the London Flagship. Main Responsibilities: • Assists the customers in accordance with the Brand philosophy, service and quality standards, • Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team, • Clientele activities, • Ensure that all merchandise is properly displayed and organized;, • Maintain and update professional and technical knowledge;, • Delivers excellent service to ensure high levels of customer satisfaction;, • Deals with customer queries and complaints;, • Acts as ambassador of the customer-centric logic within the store; Profile: The ideal candidate will: • Demonstrate good conversational English., • Have relevant experience in retail or a similar 'service' sector., • Develop and maintain strong client relationships., • Ensure each customer receives a consistent and professional service, • Team player - be motivated to achieve personal and team goals, • Continuously maintain high standards., • Good verbal and listening skills to understand customer needs., • At least 1 year of relevant experience is a minimum, • Friendly, approachable, and able to engage with customers., • Ability to handle complaints and difficult customers politely., • Reliable and punctual., • Flexible with work hours, • Professional appearance and presentation. Mandatory: • Previous experience requested above, • No students as this is a full time position, • Right to work in UK Full training will be given, attractive salary and package offered.

Reception Supervisor - President Hotel - Bloomsbury, London Reception Supervisor Imperial London Hotels Group based at President Hotel 40 hours a week (5 days out of 7 days weekly rota) 32,450.00 + Benefits We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We're rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team. We are now recruiting a Reception Supervisor at our President Hotel. Nestled in the heart of London, Bloomsbury. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very center of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it's a hub of energy, entertainment, and charm. As a Reception Supervisor, you will be responsible for supporting in overseeing the front office operations, ensuring smooth check-in/out processes, and managing guest enquiries & complaints. This role includes supervising front-office team members, managing refunds and payment transactions, and ensuring high standards of front-office service to our guests. Key Duties will include the following: • Checking all arrivals for the next day, and any necessary in advance, plus entering and assigning all group bookings., • Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate., • Provide support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible. What we would like from you • Worked as a Front Office Supervisor/ Reception Manager with 2 years experience in the hotel industry., • A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day., • Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike., • A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed., • A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team., • A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera)., • Flexibility to work a varied shift pattern: early mornings, evenings, and weekends What you will get in return • 28 Days Holiday pro-rata increasing with length of service up to 33 days, • Free meals on duty, • Uniform & dry-cleaning, • Workplace pension scheme, • 300 Refer a Friend Scheme, • Employee recognition, • Employee awards, • Social events, • Interest-free Season Ticket Loan / Travelcard Loan, • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability), • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets, • Early Pay - Instantly access a portion of the pay you've already earned, • Shopping discounts across several high-street brands and online retailers (via Each Person), • Nursery Scheme via Each Person (subject to eligibility), • Mental health first aiders support & well-being, • Employee Assistance Programme- Supported by Hospitality Action You can explore additional benefits here: About Us: With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you're ready to bring your expertise to support us with our new chapter, please apply today! s

About the Company Job Title Technical & Food Safety Manager Location London Bridge, London, United Kingdom with occasional travel to the USA Reporting To Director of Operations About the Role As Technical & Food Safety lead, you will own and drive all aspects of product quality, food safety, technical compliance and continuous improvement for our beverage production business. You will ensure that our processes, products and facilities meet the highest standards of regulatory compliance, customer requirements and internal best-practice. You will work cross-functionally across production, R&D, purchasing, supply chain, and regulatory affairs to ensure safe, consistent, high-quality syrup manufacture and distribution. Responsibilities • Develop, implement and maintain the food safety management system (FSMS) for our syrup business, aligned with relevant standards (e.g., BRCGS, FSSC 22000, HACCP)., • Lead hazard analysis, risk assessments and mitigation plans specific to syrup manufacture (e.g., microbiological, chemical, allergen, physical hazards)., • Ensure compliance with UK, EU and USA food safety legislation, labelling, allergen control, nutritional declaration, etc., • Work with R&D/Production to ensure new syrup products and formulations (e.g., flavour syrups, dairy-free syrups) meet safety, stability, shelf life and pumpability requirements., • Manage shelf-life studies, stability testing, process validations, and technical trials., • Support facility qualification/validation: CIP (clean-in-place), sanitation regimes, hygiene monitoring, environmental controls, equipment maintenance., • Oversee supplier approval, audits, specification management and traceability for raw materials, ingredients, additives, packaging., • Perform internal audits and manage external audits/inspections by certification bodies and customers. Develop corrective/preventive actions (CAPA)., • Analyse quality/food safety performance metrics (non-conformances, customer complaints, returns) and drive continuous improvement initiatives., • Provide technical support to production and operations (e.g., root-cause investigations, change-control management, deviation handling)., • Maintain and update technical documentation: HACCP plans, allergen registers, process flow diagrams, sanitation schedules, specification sheets, certificates of analysis (CoAs)., • Provide training to production, QA/technical staff on food safety, hygiene, GMP and technical matters., • Work with regulatory/label-compliance teams to review and approve labels, marketing claims, nutritional data and packaging materials., • Act as point of contact for customers’ technical/food safety queries and manage customer audits when required., • Keep abreast of industry trends, regulatory changes, emerging risks (e.g., syrups stability, clean label, allergens), and advise senior leadership accordingly. Qualifications • Bachelor’s degree (or higher) in Food Science, Food Technology, Microbiology or a related discipline., • Minimum three years’ experience in technical/food safety roles within the food & beverage sector (experience with syrups, beverages, liquid ingredients or formulations is strongly preferred). Required Skills • Proven hands-on experience with implementing and managing FSMS (HACCP, BRCGS, FSSC 22000 or similar)., • Strong understanding of UK/EU food safety regulation, labelling, allergen control, shelf-life & stability testing., • Experience conducting internal and external audits, managing customer technical requests and supplier audits., • Demonstrated ability to manage stability/shelf-life programmes and formulation/process trials from NPD all the way through to retail., • Excellent problem-solving skills, root-cause analysis and technical investigation experience., • Strong interpersonal skills; ability to lead cross-functional teams, train staff, influence senior leadership and communicate technical content clearly., • Good project management skills — ability to manage multiple concurrent initiatives., • Proficiency with Microsoft Office (especially Excel, data-analysis) and quality management software., • Experience working in a manufacturing environment (preferably UK-based) with good knowledge of GMP, hygiene, sanitation, CIP, etc., • Strong organisation, attention to detail and proactiveness — ability to anticipate issues and act to mitigate risk. Preferred Skills • Certification in food safety lead auditor or equivalent., • Experience working with liquid/flowing products, pumpable syrups, concentrates or beverages., • Experience with shelf-stable liquid products (e.g., concentrates, flavour syrups) and knowledge of microbiological stability in low-pH or sugar / high-sugar systems., • Knowledge of clean-label, allergen-free, or sugar-reduced product trends., • Familiarity with UK retail/foodservice customer technical requirements (spec sheets, audits, site visits)., • Lean manufacturing/continuous improvement experience (Six Sigma, Kaizen or similar)., • Technical innovation experience — supporting new product launches, process optimisation and scale-up (which is relevant since you plan to scale syrup production). Pay range and compensation package • Employment type: Full-time, permanent, • Travel: Occasional visits to suppliers, customers, relevant conferences or audit sites, • Generous employee share and options scheme, • Location: London, • Start date: ASAP Equal Opportunity Statement We are committed to diversity and inclusivity.

Position: Night Manager Reports to: Front Office Manager and Assistant Front Office Manager What will I get? • A competitive gross annual salary of £41,000–£42,000 (inclusive of service charge), based on a 40-hour working week and dependent on experience. The role follows a shift pattern of four consecutive 12-hour shifts, followed by four days off., • Enhanced annual leave, increasing with length of service, • Complimentary meals whilst on duty, • Employer pension contribution (3%), • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • Ongoing learning and professional development opportunities, • Employee recognition programmes, including long service awards and appreciation initiatives, • A vibrant social calendar with team events, seasonal celebrations and company updates, • Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships What will I be doing as Night Manager? As the Night Manager, your primary responsibility is to lead and inspire the night team, fostering a highly motivated and successful group. Your role involves maintaining night security and ensuring guest safety throughout the night operation. Excellent communication skills are crucial, and you should focus on building positive and supportive relationships with your colleagues. Given your guest-facing position, impeccable presentation is essential, and your willingness to engage with guests to ensure their satisfaction is a key aspect of the role Managing Hotel Operations: • Conduct thorough handovers from previous shifts, recording and addressing necessary follow-up tasks., • Perform night accounting and reception duties with utmost professionalism and adherence to hotel standards., • Complete the End of Day procedure on Guestline software accurately., • Prepare night audit reports, reception handover reports, and management reports., • Address guest complaints promptly and effectively, taking necessary remedial actions., • Ensure timely communication of guest feedback and complaints through the use of the Omni system and House Managers, ensuring appropriate follow-up actions., • Conduct daily briefings for each shift to stay aligned with team objectives., • Support the rate strategy, maximise sales and revenue, encourage upselling, and promote F&B outlets and other services., • Stay informed about daily hotel results, events, VIPs, media, and influencers., • Act as a hotel ambassador, ensuring guests respect the neighborhood policies. Managing Team Operations: • Participate in training day and night team members., • Manage night staffing levels according to hotel demands and coordinate team schedules and vacations with the Front Office & Assistant Front Office Manager, • Oversee night staff and ensure efficient task completion, including the Night Chef., • Implement and update departmental policies and procedures, ensuring understanding among team members., • Assist with Night Room Service requests from in house guests. Enhancing Guest Experience and Services: • Monitor and supervise the level of guest service across departments, correcting any lapses immediately., • Contribute to building a detailed guest database in Guestline, noting preferences and special requests., • Provide courteous and friendly assistance to all guests, employees, and visitors., • Resolve guest satisfaction complaints during the night shift., • Conduct regular security walks of the hotel to connect with guests and ensure property safety. Managing Financial Performance: • Evaluate departmental performance using key metrics and financial targets to inform future plans., • Enforce hotel credit procedures and maintain accurate records., • Ensure compliance with hotel accounting procedures and GDPR regulations regarding personal data handling., • Perform miscellaneous accounting procedures as required. Ensuring Health and Safety: • Understand and comply with relevant health and safety legislation., • Ensure team members are aware of and adhere to security, health, and safety regulations., • Act in accordance with fire instructions and ensure team members are trained accordingly., • Take overall responsibility for health and safety within assigned departments., • Promote a safe working environment on a daily basis., • Attend statutory training and ensure compliance with legislative change Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality. *Upon successful completion of the probation period *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

Retail Duty Manager Ref: KF47361 A Japanese cultural hub based in London is currently recruiting a Retail Duty Manager to join its retail operations team. In this role, you will be responsible for overseeing daily retail operations, leading the customer experience team, maintaining high visual merchandising standards, and ensuring smooth shop operations while delivering exceptional customer service. The ideal candidate should have experience in retail operations management within a premium retail environment, strong leadership and organisational skills, and an interest in Japanese culture and customer-focused retail experiences. ------------------------------------------- Eligible applicants: • (O) Eligible visa: Permanent residence, Spouse, Partner, YMS visa, Graduate visa, • (X) NOT eligible: Student visa, Requiring visa sponsorship Work type: Working from home available up to 2 days per month Visa support: No Benefits: 36 days annual leave including bank holidays ------------------------------------------- TYPE: Permanent, full-time WORKING HOURS: 35 hours per week • Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open SALARY: up to £33,500 START: ASAP LOCATION: Central London Retail Duty Manager Main Responsibilities: Retail Experience & Customer Service • Lead and motivate the retail team to deliver excellent customer service and achieve sales targets, • Maintain high standards of visual merchandising and retail presentation, • Support shop promotions, exhibitions, and events implementation, • Provide product knowledge and customer engagement support Shop & Online Operations • Oversee day-to-day retail operations and staffing schedules, • Handle customer enquiries, complaints, refunds, and exchanges, • Ensure smooth online order processing in coordination with internal teams, • Maintain cleanliness, safety, and presentation standards across retail spaces Team Management • Supervise, train, and support retail team members, • Manage rotas, attendance, holidays, and onboarding processes, • Coordinate recruitment and staff training with HR and management teams Health & Safety • Ensure compliance with health & safety, fire, and trading standards, • Support emergency procedures and incident reporting, • Liaise with security and operational teams to maintain a safe environment Retail Duty Manager Ideal Candidate: • 3+ years of experience in a retail management or duty manager role within a premium retail environment, • Strong customer service, leadership, and team management skills, • Excellent organisational, multitasking, and problem-solving abilities, • Experience using EPOS and retail systems, • Proficiency in MS Office, • Strong interest in Japanese culture and aesthetics, • Business-level English communication skills, • Experience in visual merchandising and event coordination, • Relevant certifications such as First Aid or Health & Safety, • Additional language skills including Japanese All applicants for the Retail Duty Manager must have the right to work in the country without any restrictions as the Company is not able to offer visa support. Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience. *When contacting us, please include the job reference number (Ref: KF47361) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Customer Solutions Manager Kingston upon Thames £50,000 + Package Social Housing Maintenance Contractor Outline of Role: We are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames. This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery. The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience. The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making. Key Responsibilities: • Manage the day-to-day operations of the customer service call centre., • Lead, motivate, and develop a team of 5 call centre/customer service staff., • Monitor performance levels, KPIs, call handling standards, and customer satisfaction metrics., • Support the coordination and overall planning of customer service activities and workflows., • Work closely with operational and planning teams to ensure smooth service delivery and effective communication with residents/customers., • Handle escalated customer queries and complaints, ensuring issues are resolved efficiently and professionally., • Identify process improvement opportunities to enhance service efficiency and customer outcomes., • Ensure all customer interactions are handled in line with company standards and service expectations., • Produce reports and operational updates for senior management. About You: • Previous experience managing a customer service or call centre environment., • Strong leadership skills with experience managing and developing teams., • Excellent communication and organisational abilities., • Ability to work effectively within fast-paced property services, housing, repairs, or maintenance environments., • Strong understanding of customer service delivery and performance management., • Experience dealing with escalated complaints and complex customer situations., • Comfortable working collaboratively across multiple departments and operational teams. What’s on Offer: • £50,000 basic salary, • Attractive benefits package, • Opportunity to join a growing and supportive business, • Long-term career progression opportunities, • Dynamic and collaborative working environment Customer Solutions Manager Kingston upon Thames £50,000 + Package Social Housing Maintenance Contractor

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia. We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service. Key Duties and Responsibilities • Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners, • Ensuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations, • Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer, • Be knowledgeable about all Globe-Trotter products, • Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers, • Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises, • Liase with customers through email, webchat and telephone., • Provide cover for the store manager in their absence., • Support the Store Manager in assessing and improving individual performance and in identifying and developing talents., • Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation., • Assist in the daily management of key holding responsibilities, • Lead by example and be a role model for the team. Requirements of the role • A strong understanding of Luxury retail and sales experience is essential., • Previous experience in a supervisory or senior sales role, with experience of supporting a team., • Excellent communication and relationship building skills, with the ability to adapt to your audience., • Be resilient with the ability to keep calm under pressure., • Experience in sales generation and managing the achievement of sales results., • Flexibility to work non-traditional hours, including days, evenings, weekends and holidays., • Knowledge of additional languages would be advantageous.

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Store Manager for our shop in London South Molton ! Sales • Achieving turnover targets, • Analyse sales reports and data to determine business needs and implement strategies, • Define individual objectives for sales advisers, • Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance, • Collaborate with the marketing team Customer service • Ensure the quality of customer service, • Ensure that the team maintains communication with customers, • Resolve customer complaints and support decisions made by sales advisers Operations • Ensure the maintenance, presentation and organisation of the shop, • Ensure payment procedures are followed, • Monitor expenditure on blinds, • Set up staff schedules as required, • Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS., • Maintain good communication with members of the company and other blinds Visual Merchandising • Improving and maintaining merchandising guidelines, • Ensuring that the store is clean, organised and complies with management guidelines, • Work with the logistics and marketing teams to ensure that the store's assortment is correct, • Identify and communicate defective products as quickly as possible, • Communicate stock requirement Human Resources • Participate in the recruitment, training and development of staff, • Develop and monitor training programmes, • Evaluate the performance of each staff member and provide constant feedback to improve performance, • Helping to resolve HR problems, • Ensuring that professional image and standards are respected and reflect the brand image Profile sought: • You love APM Monaco!, • You have solid experience as a Store Manager, • You have experience in luxury/fashion retail and visual merchandising, • You are fluent in English, • You know how to analyse sales reports and react quickly, • You have strong communication and organisational skills, • You are flexible in terms of working hours (evenings, weekends and public holidays) Don't wait any longer to join APM Monaco, apply now!

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Purpose: The Sales Manager is responsible for leading and accelerating growth within Kinetico UK’s Direct-to-Consumer residential sales channel. This role focuses on improving the efficiency, capability, and conversion performance of the current Water Treatment Experts, while supporting a structured expansion into new territories. The Sales Manager will champion innovative ways of selling, raise in-home demonstration-to-sale conversion rates, embed referral-led growth, and increase average sale value through solution-led customer interactions. The role is central to delivering a premium, consistent customer experience and driving scalable D2C growth aligned to Kinetico UK’s wider residential strategy Key Areas of Responsibility: Direct Sales Strategy & Leadership • Deliver the Direct sales plan in line with the national residential growth strategy., • Lead, coach, and motivate WTEs to achieve and exceed sales targets., • Set clear KPIs and performance expectations for individual reps and territories., • Build a high-performance culture focused on customer outcomes, accountability, and continuous improvement., • Provide regular performance insights and recommendations to the Head of Residential Sales. Efficiency & Capability Uplift of Water Treatment Experts • Increase productivity and effectiveness of the existing WTE team through structured coaching, ride-alongs, and skills development., • Identify performance gaps and deploy targeted training plans covering product knowledge, consultative selling, and closing skills., • Improve pipeline discipline, CRM (Salesforce) usage, and route planning to maximise demos per rep and success per visit., • Standardise best-practice approaches across the team to ensure consistency and scalability. Conversion Improvement (In-Home Demonstration → Sale) • Own and improve the Direct demonstration journey to raise conversion rates., • Strengthen WTE capability in needs-based selling, value articulation, and objection handling., • Analyse lost sales data to identify barriers and implement corrective actions., • Introduce structured coaching and playbooks to drive improvement in close rate, confidence, and customer trust. Territory Expansion & Growth Delivery • Support the phased expansion of Direct coverage into new UK territories., • Assess territory performance and growth potential, recommending recruitment or resourcing where needed., • Ensure new territories launch with consistent standards of sales process, customer experience, and reporting., • Track ramp-up performance and implement interventions to hit early-stage growth milestones. Innovative Selling & Customer Experience Excellence • Test and implement new ways of selling aligned to market trends and consumer behaviours (e.g., hybrid/virtual demos, digital lead nurturing, consultative water assessments)., • Work with Marketing to align Direct messaging, lead quality, and campaign effectiveness., • Ensure every customer interaction reflects a premium Kinetico experience, from first contact through install handover., • Monitor satisfaction, feedback, and complaints and drive continuous experience improvements. Referral Programmes & Increased Value per Interaction • Embed referral-led selling as a core Direct growth engine., • Ensure WTEs confidently ask for referrals and understand how to position them as a customer benefit., • Design and refine referral mechanics, incentives, and tracking to optimise lead volume and conversion., • Increase average sale value through solution bundling, upgrades, and add-on selling (e.g., RO + softener, service plans, premium options)., • Track and improve AOV, attach rates, and referral-to-sale outcomes. Sales Operations, Reporting & Cross-Functional Collaboration • Ensure disciplined CRM usage for lead tracking, forecasting, and pipeline management., • Provide weekly/monthly reporting on revenue, productivity, conversion, AOV, referral performance, and territory progress., • Collaborate with Service, Operations, and Warehouse/Logistics to ensure smooth installs and consistent customer promise delivery., • Partner with Finance to support accurate forecasting and performance tracking. Key Competencies: · Direct Sales Leadership – strong ability to lead field-based, consultative in-home sales teams. · Performance Coaching – proven skill in uplifting capability, productivity, and conversion through hands-on coaching. · Commercial Acumen – strong understanding of revenue drivers, margins, and value-based selling. · Customer Orientation – commitment to premium customer experience and trust-based selling. · Innovation & Growth Mindset – proactive in exploring new selling approaches and territory models. · Analytical Thinking – data-driven approach to improving conversion, efficiency, and AOV. · Collaboration & Influence – able to work cross-functionally and create alignment around customer outcomes. · Adaptability – comfortable operating in a fast-moving and evolving residential market. · Communication & Relationship Building – strong interpersonal skills with reps, customers, and stakeholders. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven track record in leading or managing direct/field sales teams (5+ years preferred)., • Demonstrated success improving sales conversion rates and productivity in consultative selling environments., • Experience with in-home demonstration selling models (home improvement, technical consumer products, premium retail, or similar)., • Evidence of implementing referral programmes or increasing AOV through solution-led selling., • Strong collaboration history with marketing and operational teams., • Solid experience using CRM systems (Salesforce preferred) and sales performance reporting. Technical Skills • CRM proficiency (Salesforce preferred)., • Strong analytical and forecasting ability., • Competent with Microsoft Office (Excel, PowerPoint, Outlook)., • Familiarity with digital lead handling, hybrid selling, or e-commerce-supported sales is an advantage. Additional Assets • Experience in water treatment, plumbing, or technical in-home sales environments (advantageous)., • Full UK driving licence and willingness to travel regularly Organisational Context: The Sales Manager is a critical role within Kinetico UK’s Residential Sales structure, accountable for driving performance and growth in the Direct-to-Consumer channel. Reporting to the Head of Residential Sales, the role leads the Water Treatment Expert team through a journey of efficiency improvement, conversion uplift, and geographic expansion. Through strong leadership, innovative selling methods, and a relentless focus on customer experience, the Sales Manager D2C ensures Kinetico continues to grow its residential footprint and maximise value from every customer interaction.

Technical Manager 💥 FMCG Food & Beverage Challenger 💸 £55,000 – £60,000 + Bonus 📌 Hybrid (3 days onsite in London, 2 days remote) Ignite is delighted to be partnering with a high-growth FMCG brand in the search for a Technical Manager. This is a pivotal role within a dynamic and fast-scaling business as it continues to expand its UK and internationally. They are looking for an experienced and detail-driven technical professional to take ownership of product quality, safety, legality and supplier performance across a diverse and fast-growing portfolio. You’ll play a key role in maintaining and evolving the food safety and quality management systems, ensuring best-in-class standards are upheld. Sitting at the heart of the organisation, you will collaborate with suppliers, NPD, and internal stakeholders to drive continuous improvement across the supply base. You’ll lead supplier approvals and audits, manage performance through KPIs and strategic plans, and ensure risks are proactively identified and mitigated. You will also oversee investigations into product quality and customer complaints, conducting root cause analysis and implementing corrective actions. Alongside this, you’ll take ownership of the technical delivery of NPD and EPD projects, ensuring all products meet regulatory, safety and brand standards before launch. With line management responsibility, you’ll support and develop junior technical team members, fostering a strong food safety culture and ensuring high performance across the team. If you thrive in fast-paced environments, are passionate about food quality and safety, and enjoy working closely with suppliers to drive standards and innovation, this role offers the opportunity to make a real impact in a growing and ambitious brand. What skills do you need? ⭐️ 6+ years’ experience in a food safety/technical role within FMCG ⭐️ Strong knowledge of food safety, microbiology and regulations ⭐️ Experience managing suppliers and conducting audits ⭐️ Proven ability to drive improvements in quality and performance ⭐️ Experience working on NPD/EPD projects ⭐️ Strong stakeholder management and communication skills ⭐️ Line management experience (or ready to step into it) ⭐️ Degree in Food Science or related field 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

Operations Manager – Repairs & Voids (In-House DLO) Northwest London & Wokingham Social Housing / Direct Labour Organisation (DLO) £70,000 + Package Overview: Regen Solutions are seeking an experienced Repairs & Voids Operations Manager to lead our in-house Direct Labour Organisation (DLO) delivering responsive repairs and void refurbishment works across Northwest London social housing stock. As a key leader within their internal service, you will be responsible for operational performance, direct labour productivity, statutory compliance, and delivering a first-class, tenant-focused service that drives value for money. Key Responsibilities: • Direct Workforce Management: Lead, motivate, and develop a directly employed workforce of Trades Supervisors and multi-disciplinary Operatives, fostering a positive, productive internal culture., • Operational Excellence: Oversee day-to-day delivery of responsive repairs and voids, maximizing First Time Fix rates and minimizing void turnaround times (key-to-key)., • Productivity & Resourcing: Manage operative utilization, Work in Progress (WIP), and material supply chains (e.g., van stocks and merchant partnerships) to ensure optimal internal efficiency., • Financial Control & Value for Money: Manage operational budgets, monitor job costs, and utilize Schedule of Rates (SOR) to demonstrate the DLO's cost-effectiveness compared to external markets., • Cross-Functional Collaboration: Work closely with internal housing management, lettings, compliance, and asset management teams to ensure joined-up service delivery., • Health, Safety & Compliance: Ensure strict adherence to health & safety regulations, building compliance, and internal safe systems of work across all sites., • Tenant Satisfaction: Drive high standards of customer care, proactively resolving complaints and using tenant feedback to continuously improve the in-house service. Requirements: • DLO Leadership Experience: Proven track record of managing a social housing repairs and voids service, ideally within an in-house DLO or direct delivery environment., • Direct Trade Management: Strong background in managing directly employed tradespeople, managing unionized environments (where applicable), and driving performance culture., • Commercial & Budgetary Acumen: Experience managing operational budgets with a strong understanding of Schedule of Rates (SOR) and financial tracking., • Systems & Data Literacy: Familiarity with dynamic scheduling software, mobile working solutions, and housing management systems., • Customer-Centric Mindset: A passion for public sector service delivery and improving the lives of residents and communities., • Qualifications: Relevant technical qualification (e.g., NVQ Level 4/5, CIOB, or equivalent experience) and a current Health & Safety qualification (e.g., IOSH or NEBOSH)., • Licence: Full UK Driving Licence. Operations Manager – Repairs & Voids (In-House DLO) Northwest London & Wokingham Social Housing / Direct Labour Organisation (DLO) £70,000 + Package

Experience - Previous experience in a high volume quality restaurant reception using SevenRooms Salary - Competitive Schedule - Full Time JKS Restaurants are seeking a Senior Reception Manager to join their Brigadiers restaurant team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/ Reception Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves. The Position We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: • Proven experience as a Reception Manager or Senior in a premium high-volume London restaurant, • Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits, • Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow, • Handle guest enquiries across phone, email, and in person with professionalism and diplomacy, • Oversee VIPs, regulars, and special requests with discretion and attention to detail, • Respond to guest feedback, complaints, and last-minute changes calmly and efficiently, • Maintain a strong presence on reception during peak service periods, • Optimise table allocation to support revenue and smooth operations, • Monitor booking trends and adjust strategies accordingly, • Coordinate large parties, private dining bookings, and special events, • Full proficiency in SevenRooms Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself • Monthly JKS Dining Out Allowance, • Up to 50% off dining across JKS Restaurants, • Retail & Takeaway Discounts, • Code App Membership, • Company tech scheme Look After Yourself • Discounted Gym Membership, • Stream – stream your pay earlier, • Company Donations for your involvement with Charities, • Cycle to work Scheme, • Employee Assistance Program, • Enhanced Maternity/Paternity Leave, • Access to Financial Advice, • Wedding Gift & New-born Care Package - Celebrating your big occasions, • Season Ticket Loan Progress Yourself • Access to our fantastic L&D Calendar, • A personalised learning & development plan to develop your skills and knowledge, • Career progression with a fast-growing, critically acclaimed restaurant group. Be Yourself • Additional holiday for every year with us (rising to 30 days), • Employee referral scheme - paying up to £600 per referral, • Staff parties & long service awards The Group JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025. The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.

A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands. On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers. We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Role Overview: • Within the context of a rapidly expanding company, you will be integrated in a dynamic, stimulating and constantly evolving environment. Based in our London office with some European travel., • Reporting to the Senior Regulatory & Quality Affairs Manager, you will support the continued development and maintenance of an effective Quality System and ensure that products comply with applicable regulatory and industry requirements across Europe., • You will coordinate product release activities, OOS investigations, deviations, complaints, and manufacturer-led investigations. You will ensure contract manufacturers adhere to Quality Agreements and manage the relationships with them, including all change control activities. Key Responsibilities: Ensure compliance of H&H standards, processes, and regulatory requirements: • Ensure conformity of pet food and food supplement products sold in the UK and EU, taking into account all relevant standards and regulations., • Write, implement, and update Standard Operating Procedures (SOPs)., • Coordinate product testing activities, including stability, microbiological testing, and palatability assessments., • Generate and review production specifications with high accuracy and attention to detail., • Manage specifications and out-of-specification (OOS) investigations., • Review and maintain Certificates of Analysis (COAs)., • Oversee product release processes., • Review and evaluate formulations to ensure regulatory compliance., • Review labelling, marketing materials, packaging, and digital documentation to ensure compliance., • Participate in relationships, meetings, and audits with Europe-wide contract manufacturers (CMs)., • Lead preparations for inspections and audits., • Follow up on CAPAs and deviations and initiate and implement change controls through the eQMS., • Review and investigate customer complaints., • Engage in cross-functional activities and global projects., • Provide quality expertise to internal stakeholders across Regulatory, Product Development, Operations, Sales, Customer Service, Digital, and Marketing teams., • Communicate potential risks clearly and proactively, proposing appropriate solutions or alternatives., • Continuously review processes and identify opportunities for improvement., • Support and promote brand-specific benchmark standards., • Collaborate with internal teams to manage safety-related reports (FSA, EFSA), internal data processing, and analysis., • Stay up to date with regulatory and quality requirements and changes., • Anticipate and implement legislative requirements as needed., • Manage various business-driven projects., • Continuously assess personal performance and discuss development through regular appraisals., • Contribute to a positive, proactive, and collaborative workplace culture. Desired Skills and Experience: To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: • A degree or equivalent in a science discipline., • Minimum 5 years of experience in pet food, feed or food sectors, within Manufacturing, QA, QC., • A solid working knowledge of Quality Systems, Risk Management and Compliance., • Knowledge of UK and EU regulatory requirements for feed or food., • International regulatory experience is an advantage., • Experience working in a fast-paced environment., • Excellent interpersonal, time management and organisational skills., • Champion for process excellence and quality standards across operations., • Experience in driving change, with a pragmatic and collaborative approach whilst maintaining quality standards.Cross-functional, • Cross functional problem solving and decision making, with a solutions-oriented mindset., • Excellent verbal and written communication skills, with proficient computer skills., • Results-driven, detail-oriented and proactive., • Customer service oriented with a positive, flexible and diligent approach., • Ability to work both independently and collaboratively., • Comfort managing ambiguity and complex issues simultaneously., • Strong ability to prioritise and organise in a fast-changing, high-pressure environment., • Strategic mindset aligned with business objectives. Benefits: • H&H Group offers flexible, hybrid working. Our current Office days are Tuesday, Wednesday and Thursday, • Class Pass Gym Membership (28 credits per month), • 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year), • 40% discount for UK Brands, • Pension, • Health Insurance, • Life Insurance, • Private Dental Insurance, • Dog-friendly office., • Coffee shop within the building. H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today! Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.

An opportunity has arisen within EAB Private Bank for the temporary assignment of an experienced KYC Analyst for a period of 6 months. Role Overview: The purpose of this role is to support the Private Banking department in the completion of initial and ongoing Customer Due Diligence responsibilities ensuring compliance with the Bank’s Policies and Procedures to defined standards of timeliness and quality. Duties & Responsibilities: • Work with the Relationship Managers and support the on-boarding of clients (both Individuals and Non Personal/SPVs/Funds/Charities) as per the Bank's policies and procedures., • Work with the Relationship Managers to review the PB client files on a regular basis as per the Bank’s KYC standards., • Perform the appropriate due diligence (including Enhanced Due Diligence) on the PB client accounts (Both Individuals and Non Personal/SPVs/Funds/Charities…) by obtaining all required information from internal and/or external sources, carrying out media searches using open source websites, company websites, Banker’s Almanac, Lexis Nexis, and also system screening such as World Check etc., • Ensure the PB KYC records, including information from internal and external sources obtained throughout the AML customer life cycle from on-boarding to periodic reviews, in the Bank's systems are accurate, thorough and up-to-date., • Review and validate the information within the Bank’s core system to ensure completeness and accuracy., • Escalate any discrepancies to the Relationship Manager for agreement on actions required., • Meet agreed targets for the PB KYC reviews in terms of timeframe and quality., • As part of the Private Banking team, act as the first line of defence for the Bank., • Responsible for the accurate execution of Financial Crime Prevention controls in accordance with the Bank's policies and procedures as applicable to the role., • Track outstanding queries and issues through to timely resolution., • Ensure actions are tracked and monitored to support the delivery of accurate MI., • Assist in departmental projects as required., • Proactively interact with relationship management team, QA & Control Manager for PB, and Compliance., • Being vigilant to unusual or suspicious behaviour by our customers and to report any suspicion to the MLRO., • Ensure adherence to the Bank’s AML, Financial Crime and Anti-Terrorism policies and procedures., • Maintain knowledge of all applicable regulatory, KYC requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk., • Report policy, procedure and/or regulatory breaches or suspicions to the Risk and/or Compliance departments in line with the Bank’s policies., • Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches., • Identify new risks/control gaps and escalate accordingly to your Line Manager and/or Head of Department., • Ensure customer complaints are managed in line with the Bank's procedures. Qualifications, Skill & Experience Required: • 5 or more years in a Private Banking KYC role essential, • Experience with HNW & UHNW clients essential, • ICA or equivalent AML Compliance qualifications advantageous, • Arabic fluency advantageous

Position Overview: This role moves fast and you'll be managing multiple client accounts across different time zones (primarily the US), which means your working day won't always follow a predictable pattern. What we're looking for is someone organised and structured enough to stay on top of a busy account portfolio, but adaptable enough to shift priorities without dropping the ball. You follow through on everything you say you'll do. You communicate clearly and confidently, whether that's writing a client update, flagging a problem internally, or asking the right questions on a strategy call. You pick up new tools and platforms quickly, and you're already comfortable weaving AI into your daily workflow rather than avoiding it. Above all, you're someone who takes ownership. Not because you're told to, but because leaving things half-done isn't in your nature. The Amazon Full Service Manager will own the overall performance of our clients' Amazon businesses, including both Vendor and Seller accounts. This vital role ensures clients not only reach but surpass their sales and profitability goals, while upholding brand integrity and delivering exceptional customer experiences. The ideal candidate will be a motivated individual with a deep understanding of the Amazon ecosystem, driven to stay on top of emerging trends and innovations while continuously learning from industry leaders to remain at the forefront of the marketplace. This position calls for someone with exceptional talent who is excited to take on challenges and excel in advertising, inventory management, and data-driven performance strategies. About Us: ClearAds is a dynamic digital advertising agency that specializes in helping brands manage and grow their Amazon presence. We provide a comprehensive Amazon Full Service Management solution, supporting our clients in everything from product listings to advertising and performance optimization. Company Mission: To be the most innovative and trusted Amazon agency, delivering best-in-class high-growth strategies for our clients while creating a dynamic and rewarding environment for our team. Key Responsibilities: Amazon Strategy Development & Execution: • Lead the development and execution of a robust Amazon growth strategy for clients, focusing on key levers such as SEO optimization, on-platform advertising, product listings, and pricing strategies., • Identify and capitalize on new opportunities, market trends, and platform features to maximize client performance., • Develop and manage promotional campaigns, such as Prime Day, Black Friday, and Cyber Monday, in alignment with each client’s business objectives. Performance Monitoring & Analysis: • Track and analyze key Amazon metrics such as sales performance, conversion rates, traffic, and customer reviews to ensure clients meet or exceed their KPIs., • Utilize tools such as Amazon Seller Central, AMS, and DSP to optimize campaigns and product listings., • Provide actionable insights based on data analysis, including identifying slow-moving SKUs, optimizing inventory levels, and forecasting demand., • Demonstrate proficiency in tools such as Data Rova, Seller Sprite, Helium 10, Sellerboard, Sellerise, and other Amazon software., • Use internal Amazon data from Brand Analytics, Product Opportunity Explorer, and other Amazon business reports to identify the best growth opportunities for clients. Amazon Account Management: • Act as the main point of contact for clients' Amazon accounts, handling day-to-day management of both Seller and/or Vendor Central platforms., • Manage content updates (product descriptions, images, bulletpoints etc.), pricing adjustments, and promotional activities., • Coordinate with clients to monitor stock levels, forecast inventory needs, and ensure timely fulfillment of customer orders., • Quickly and efficiently handle account issues such as photo or keyword violations, incorrect complaints, pesticide warnings, missing information on listings, lost buy boxes, missing inventory, and other common issues that arise on accounts., • Manage any VA’s that help with the day to day maintenance and monitoring of a clients account. Their main role being to monitor and aid account health issues and also calling/creating case logs for Amazon Seller Support. Advertising & Promotional Management: • Lead the development and execution of Amazon Advertising strategies (Sponsored Ads/DSP) to drive visibility and sales growth for clients., • Analyze campaign performance and adjust strategies to optimize ROI and client success., • Stay up-to-date with the latest Amazon advertising tools and trends, and continuously look for ways to improve campaign effectiveness. PPC & Marketing Management: • Client Communication and Education: Speak with the client to obtain a full understanding of client targets and goals. Regularly update and align on targets that are fair, reasonable, and achievable for both the client and company to increase the lifetime value and reduce churn rates., • Budget Allocation and ACoS Goals: Regularly evaluate budgets and adjust based on profitability, seasonality, and account goals. Keep ACoS aligned with the client’s expectations and business model., • Keyword and Search Term Optimization: Continuously analyze search term reports to add high-performing keywords, refine negative keywords, and eliminate wasted ad spend., • Placement Adjustments and Bid Strategies: Optimize bids for top-of-search and product pages, balancing higher visibility with profitability, and leverage dynamic bidding options., • Performance Analysis and Reporting: Monitor metrics like CTR, ROAS, and conversion rates. Provide clear, actionable reports to clients with insights into what’s working and where improvements are needed. Client Reporting: • Provide regular performance reports to clients, offering clear insights and actionable recommendations to drive growth., • Serve as a key liaison between clients and the agency, ensuring smooth communication and exceptional service delivery., • Highlight focal points that showcase the effectiveness of Clear Ads’ performance and create clear timelines that showcase what is being worked on and delivered., • Effectively manage and track time on each account to ensure that all accounts get the agreed deliverables. Ensuring expectations and your time are managed sensibly. Collaboration & Stakeholder Management: • Work closely with internal teams (e.g., creative, data analytics) and external partners (e.g., Amazon reps) to ensure seamless execution of strategies., • Build strong relationships with clients to ensure long-term satisfaction and business growth., • Direct the plan for both internal and external strategies. Clearly and effectively describe next steps and delegate tasks to VAs, members of the client’s teams, and the assigned PPC account manager. Required Skill Set: • 2+ years of experience managing Amazon accounts, with a strong track record of driving growth and profitability., • Expertise in Amazon Seller Central and Vendor Central platforms., • Solid understanding of Amazon Advertising (AMS, DSP) and SEO best practices for product listings., • Strong analytical skills with the ability to use data to inform decisions and optimize performance., • Experience with demand forecasting, inventory management, and product launches on Amazon., • Proactive, solution-oriented approach with a high level of attention to detail., • Excellent communication skills and the ability to build relationships with clients and partners., • Comfort and experience using tools for PPC management such as Pacuve, Scale Insights, etc. to create rules and reports to better manage accounts., • Proficiency with Google Sheets including building reports, pivot tables, charts, and more as well as modifying existing reports, fixing errors, and utilizing Amazon flat files., • Able to organize and prioritize workflows and knowing how to differentiate between what is important and what is urgent. Bonus Skill Set • Familiarity with DTC channels and e-commerce platforms. Interview Process • Cover letter - we expect all candidates to provide a cover letter with their CV. If this is not included, your application will automatically be rejected. You can add as a supported document., • If application is accepted, we expect you to send a 2 minute video of why you think you are the best fit for this role., • 15 minute interview - if you are successful, you will have a 15 minute interview with the CEO to ask any questions you may have and discuss the process., • Tests - Once the 15 minute interview has concluded, there will be 2 tests required to make it to the final interview. These tests are made up of an aptitude test and a practical test., • Technical/ Final interview - Once a batch of tests are reviewed, we will invite candidates back for a final interview. Experience: • Amazon Advertising: 2 years (required), • Proven track record of owning client performance targets (revenue, TACoS/ACoS, ROAS, margin) and being accountable for results rather than just “doing the ads”., • Hands-on experience launching new products on Amazon (keyword research, listing build-out, reviews strategy, launch campaigns)., • Experience managing catalogue complexity (variations, flat files, parent/child relationships, merges, and fixes)., • Demonstrated success improving listing conversion rate through creative/content changes (A+ content, images, copy testing).