Complaints jobs in United Kingdom

The Counter Soho - newly opened fine-casual restaurant in Soho is on a a lookout for experienced Senior Waiters! What you will be doing: Provide exceptional service to guests, ensuring a positive dining experience. Train new waitstaff on service protocols, menu items, and customer interaction techniques. Provide ongoing mentorship and support to junior staff, ensuring consistent service quality Maintain thorough knowledge of the menu, including daily specials, ingredients, and preparation methods. Advise guests on menu choices, accommodate dietary restrictions, and suggest wine pairings or other beverages. Communicate effectively with kitchen staff and management to ensure smooth operation. Coordinate with the front-of-house team to deliver seamless service during peak hours. Provide feedback to management regarding guest experiences, staff performance, and operational issues. Participate in staff meetings and contribute to discussions on service improvements. You have : 2+ years experiences in chef-led restaurant setting Ability to engage with guests in a friendly and professional manner. Strong problem-solving skills to handle customer complaints or issues effectively. Willingness to step in and assist colleagues when needed.

The Breakfast Manager is responsible for overseeing the breakfast shift, managing staff, ensuring a high standard of food and service, and maintaining a clean and welcoming environment for guests. They are also responsible for inventory control, scheduling, and addressing guest needs or complaints promptly. Key Responsibilities: 1. Operational Management 2. Team Supervision 3. Guest Experience 4. Administrative Duties 5. Compliance Qualifications: Proven experience in food service management or a related role (preferably breakfast service). Knowledge of food preparation and health safety regulations. Strong leadership and communication skills. Ability to work early mornings and weekends. Problem-solving and multitasking abilities. Customer-service oriented mindset.

Are you an experienced leader with a passion for delivering exceptional customer service and driving retail success? We are looking for a dedicated and dynamic Retail Manager to join our team! This is a fantastic opportunity for a motivated professional to oversee all aspects of store operations, lead a talented team, and ensure our customers have an outstanding shopping experience. Key Responsibilities: As a Retail Manager, you will: Team Leadership: Recruit, train, and develop staff to maintain a high-performing team. Assign tasks, monitor progress, and provide regular feedback on staff performance. Foster a positive work environment that encourages collaboration and growth. Customer Service Excellence: Liaise with staff to provide up-to-date information on merchandise and special promotions to customers. Ensure customer complaints and queries regarding sales and services are resolved promptly and effectively. Stock Management: Ensure adequate reserves of merchandise are maintained and oversee efficient stock management. Examine the quality of merchandise to meet customer expectations. Financial Oversight: Oversee the maintenance of financial and operational records. Authorise payments for supplies, decide on pricing strategies, discounts, and credit terms. Store Presentation & Security: Ensure effective use of advertising and display facilities to maximise sales. Oversee security arrangements to protect the premises and its assets. Experience not sessional however will be preferred. Education minimum GSCS

Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Administrative Assistant to join our team and play a pivotal role in ensuring the smooth and efficient operation of our Business. KEY DUTIES AND RESPONSIBILITIES: The prospective applicant needs to demonstrate the following: · Mainly responsible to do administrative work in making office run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities. · Stores information by filling in forms, writing notes and filing records. · Types reports, memos, notes, minutes and other documents. · Receives and distributes incoming and outgoing correspondence. · Dealing with correspondence, complaints and queries. · Preparing letters, presentations and reports to Director. · Implementing and maintaining procedures/office administrative systems. · Checks figures, prepares invoices and records details of financial transactions made. Skills, experience, and qualification required for the role. · Proven experience as an Administrative Assistant or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. · Experience in the similar role for 3 years is desirable. If you are a skilled Administrative Assistant looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications. Hour: 37.5 Hours per/week

Engaging with Customers: Greeting customers, offering assistance, and answering questions about products or services. Resolving Issues: Addressing customer complaints or concerns and finding effective solutions to enhance satisfaction. Providing Recommendations: Helping customers make informed decisions by suggesting products based on their needs. Order Assistance: Assisting with order placement, returns, and exchanges, ensuring a smooth process. Customer Follow-Up: Occasionally following up with customers to ensure their satisfaction or to inform them of promotions or new products.

Tucked away behind Victoria Street and only minutes away from St James’s Park and Victoria station, Chez Antoinette Victoria adds to the neighbourhood’s vibrant French restaurant. An oasis of calm locals would prefer us to keep a secret. “We wanted to create a canteen for the locals and provide the business community with a new dining-room” Jean-Baptiste Noel, JB, co-owner. Chez Antoinette Victoria draws inspiration from the beloved Parisian cafés, combined with a blend of Lyon’s famous guinguettes, reinterpreting classic dishes treating fresh seasonal ingredients with a modern sensibility. We have a fantastic and exciting position for a dynamic, driven and enthusiastic Assistant Manager to join our restaurant. We are looking for the right person to become the heart of the restaurant and be part of the Chez Antoinette family. This French Bistro located at the center of Victoria has developed a reputation through the years for its high quality service and offer. It has grown continuously and always managed to beat expectations, you could be the one to take it to the next level. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high quality yet simple product in a busy environment. What we are looking for: - To be passionate about great food, quality service and hospitality - Promote good working relationships throughout the team - Ensure the efficient and smooth running of the Front of House - Ensure the training and knowledge are kept to standard and team efficiency is high - Have a great knowledge of busy brasserie services in a fast-paced environment - Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times - Take responsibility for the management and supervision of the health and safety. - Assist the manager in overseeing daily restaurant operations - Ensure compliance with food safety and sanitation regulations - Manage inventory and order supplies as needed - Provide excellent customer service and address customer concerns or complaints - Assist in creating and implementing staff schedules - Collaborate with the manager to develop and implement strategies to increase restaurant sales and profitability - Maintain a clean and organized restaurant environment Qualifications: - Previous experience in a supervisory role, preferably in a restaurant or hospitality setting - Strong knowledge of food safety regulations and best practices - Excellent leadership and team management skills - Ability to multitask and prioritize tasks effectively - Strong communication and interpersonal skills ** **In return: - You can look forward to working with a dedicated team - You will receive a competitive salary and 28 days holiday - Free staff meals At our restaurant, we value teamwork, leadership, and providing exceptional service to our customers. As an Assistant Manager, you will play a crucial role in ensuring the smooth operation of the restaurant and maintaining high standards of food quality and customer satisfaction. We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are passionate about the restaurant industry and have the necessary skills and qualifications, we would love to hear from you. Apply now to join our team!

FRONT OF HOUSE TEAM MEMBER/COOK. Up to £12p/hour Based in: Design District (North Greenwich Peninsula) We are seeking a reliable and customer-oriented Fast Food Attendant to join our team at Guasa Group. As a Fast Food Attendant, you will play a crucial role in ensuring that our customers have a positive dining experience. If you have excellent time management skills, a passion for food preparation, and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Take customer orders and accurately enter them into the POS system - Prepare and assemble food items according to company recipes and guidelines - Ensure that all food is prepared and served in a timely manner - Maintain cleanliness and sanitation standards in the kitchen and dining areas - Assist with inventory management and restocking supplies as needed - Handle cash transactions and provide accurate change to customers - Address customer inquiries and resolve any issues or complaints promptly - Collaborate with team members to ensure smooth operations during busy periods - Experience: - Previous experience in a Greek fast food or restaurant setting is preferred but not required - Knowledge of basic math skills for cash handling purposes - Familiarity with food safety regulations and procedures is a plus - Ability to work in a fast-paced environment while maintaining attention to detail - Strong communication skills and the ability to work well within a team - If you are looking for an exciting opportunity to contribute to a dynamic team, please submit your application today. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. Join us at Guasa Group as we strive to provide exceptional service to our valued customers

We are seeking an experienced and passionate General Manager to oversee operations at our fish restaurant. The ideal candidate will ensure excellent customer service, manage daily operations, and drive profitability while maintaining a high standard of quality and sustainability in seafood offerings. Key Responsibilities: Operational Management: Supervise day-to-day restaurant operations, ensuring smooth service flow. Maintain food safety, hygiene, and quality standards. Oversee kitchen and front-of-house teams to ensure consistency and efficiency. Team Leadership and Training: Recruit, train, and motivate staff to deliver exceptional customer service. Manage scheduling, performance reviews, and conflict resolution. Customer Experience: Address customer feedback and complaints promptly and professionally. Ensure an inviting atmosphere and maintain high service standards. Inventory and Cost Control: Manage inventory, ordering, and supplier relationships to ensure fresh, high-quality seafood. Monitor food and labor costs to maximize profitability.

Responsibilities: Manage daily restaurant operations, including staffing, inventory, and scheduling. Ensure exceptional customer service and resolve customer enquiries or complaints effectively. Train and supervise the team to deliver outstanding service. Ensure compliance with food safety and health regulations. Monitor and control costs to achieve profitability targets. Develop and implement an operational plan to improve efficiency, sales, and customer satisfaction. Oversee ordering and stock management to maintain optimal inventory levels. Collaborate with the kitchen team to maintain high food quality and presentation.

We are recruiting for an enthusiastic and driven Retail Store Manager to work 40 hours per week. You’ll be responsible for the store and everything that it entails – sales, service, targets. Most importantly, you’ll be a leader. A leader of people and a leader in the current and challenging world of retailing. You’ll have bundles of passion and energy in driving a small team forward; you’ll epitomise our standards of customer service and you’ll put smiles on people’s faces – customers and staff. Managing suppliers and placing orders. Undertaking routinely stock takes. Managing daily/weekly/monthly cash flows. Working closely with external accountants to compile and submit quarterly VAT returns and annual accounts. Other tasks involve managing staff rota, dealing with customers and complaint management. Keeping business compliant at all times. Day to day operations such as covering and running tills, checking cameras, overlooking stock replenishment Traditionally, our Store Managers are responsible for:- Leading by example Recruiting and training new employees Merchandising the store in line with our brand guidance Managing store stockrooms, ensuring effective replenishment and stock control Completing rotas for your people Setting goals, achieving targets, and driving KPIs Striving for operational excellence Key skills and behaviours that we look for: - Passionate about retail/customer service Proven track record of leadership Seeks positive outcomes Open to change and challenge Flexibility Strives for excellence and seeks to improve & innovate Competent with computers and willing to engage with technology Kind with morally sound values

0Kennel/ Transport Officer Successful candidates will be responsible for caring and good health of all dogs in Council facilities, initial investigation into complaint and animal related issues to residents Requirements: Driving licence Own transport Experience of working in kennels environment in all weathers Experience in handling of aggressive and dangerous dogs Experience in investigation Experience in enforcement action Working knowledge of the Animal Welfare Act Working knowledge of the Dangerous Dogs Act Working knowledge for all licensable activities Ability to work with minimum supervision Duties: (including but not limited to) Making sure that dogs are in good health and properly cared for whilst in kennels and being transported Animal Welfare Cleanliness of kennels Awareness of reportable or communicable disease Transportation of dogs Dealing with member of the public Dealing with confrontation Reporting defect to vehicle and equipment Work shift pattern, working outside normal hours including evenings and weekend, flexibility to change shift according to service requirements

Please note that this job do not provide VISA SPONSORSHIP. Job Description: We are seeking an experienced waiter/waitress to join our dynamic team, passionate about italian cuisine! As a key member of our front-of-house staff, you will play a crucial role in delivering exceptional dining experiences to our valued guests. The ideal candidate will have a passion for hospitality, a strong work ethic, and a proven track record of providing outstanding customer service in a fast-paced environment. FULL TIME Responsibilities: Greet and seat guests promptly with a friendly and welcoming demeanour. Take accurate food and beverage orders and relay them to the kitchen and bar. Serve food and beverages promptly and efficiently, ensuring accuracy and presentation. Anticipate and fulfil guests' needs, providing recommendations and answering questions about menu items. Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations. Collaborate effectively with kitchen and bar staff to ensure smooth service flow. Handle guest inquiries, complaints, and feedback professionally and tactfully, striving to resolve issues to their satisfaction. Upsell menu items and promote specials to enhance guest experience and maximize revenue. Requirements: Proven experience as a waiter/waitress in a high-volume restaurant or hospitality setting. Strong knowledge of food and beverage offerings, including wine and cocktail selections. Excellent communication and interpersonal skills, with the ability to interact positively with guests and colleagues. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Attention to detail and a commitment to delivering impeccable service. Flexibility to work evenings, weekends, and holidays as required Work under pressure

Midlands Housing LTD IS HIRING! We are looking for an experienced Admin for a temporary role, however, this could change to a permanent position depending on candidates work ethic. About Midlands Housing: Midlands Housing is a Housing Association Company which is committed to provide a safe, supportive, and nurturing environment for individuals in need of housing support. Our mission is to empower residents through compassionate care, fostering independence, and ensuring a high quality of life. Our Mission Midlands Housing aims to: ● Provide high-quality supported housing. ● Foster a sense of community and belonging. ● Promote independence and personal growth. ● Ensure the safety and well-being of all residents. ● Uphold the values of respect, dignity, and inclusion. Core Values ● Compassion: We approach each resident with empathy and understanding. ● Integrity: We maintain honesty and transparency in all our actions. ● Respect: We value the dignity and individuality of every person. ● Excellence: We strive for the highest standards in everything we do. ● Collaboration: We work together to achieve our mission and support our residents. Your Role As an Administrator you will be at the forefront of all resident and business interactions. Some of your responsibilities will be, Tenant Management: Handle tenant inquiries, requests, and complaints, ensuring they are addressed promptly and professionally. Manage tenant records, ensuring accurate and up-to-date information in the system. Coordinate lease renewals, terminations, and ensure all necessary documentation is completed and filed correctly. Property Maintenance Coordination: Serve as the point of contact for maintenance requests and ensure they are addressed in a timely manner. Schedule routine inspections, repairs, and follow up on work orders to ensure they are completed. Maintain records of maintenance and repairs for each property. Administrative Support: Assist in the preparation of reports, including occupancy reports, financial reports, and maintenance updates. Manage and organise office files, both physical and digital, ensuring they are well-maintained and easily accessible. Handle phone calls, emails, and in-person inquiries from tenants, landlords and housing officers. Financial Administration: Oversee bills, direct debits and service charges, ensuring payments are processed accurately and on time. Assist in budget preparation and tracking, including reporting on expenses related to property maintenance and tenant services. Office Operations: Ensure smooth daily operations of the housing office, including managing office supplies, equipment, and resources. Assist in organizing meetings, events, and other administrative functions related to property management. Communication and Reporting: Communicate updates, policies, and changes to tenants regarding property-related matters. Provide regular updates to management on property performance, tenant satisfaction, and maintenance issues. Data Entry and Database Management: Input and maintain data related to tenant information, payments, and maintenance requests into the property management system. Applicant Requirements: - Must have experience in administration. - Must have strong communication skills. - Must have experience using software such as Word, PDF, Excel (Microsoft) Desired Requirements (not essential): Previous experience of working within a Housing Association/Supported Accommodation Company. Job Type: Temporary to permanent Pay: £22,997.00-£24,379.00 per year Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Administrative experience: 1 year (preferred) Language: English (preferred) Work Location: In person Reference ID: MH-ADMIN

The Elbow Room is looking for an experienced, enthusiastic, passionate and level headed Catering and Bar Manager to join our close-knit team and run daily shifts. The Elbow Room is an established, exciting and competitive business. As soon as our customers walk through the door, they will get that high energy buzz rush through them whilst feeling that competitive drive and you will be part of the team that delivers on that! As a Catering and Bar Manager, you will need to stay calm under pressure, be capable of inspiring and encouraging the bar and floor staff and be professional with customers at all times ensuring they are been offered the best service. You will support the Manager with any complaints and any issues with staff. You will have the opportunity to come up with new promotional ideas and will be able to help shape the business. The main responsibilities for the Restaurant and Bar as follow: -Plans catering or bar services and supervises staff. -Decides on the range and quality of meals and beverages to be provided, discusses customer's requirements for special events or occasions. -Purchases or directs the purchasing of supplies and arranges for the preparation of accounts. -Verifies that the quality of food, beverages, and waiting service meets requirements and ensures kitchen and dining areas are kept clean in compliance with statutory requirements. -Checks that supplies are properly used and accounted for to prevent wastage and loss and to keep within budget limits.

Operations Management: Oversee daily activities, manage inventory, and ensure smooth operations. Team Leadership: Recruit, train, and supervise staff while fostering a positive work environment. Customer Service: Ensure excellent customer experiences and handle complaints effectively. Financial Oversight: Monitor budgets, control costs, and handle payroll and transactions. Marketing: Develop promotions, update menus, and drive customer engagement. Compliance: Maintain hygiene, safety, and legal compliance standards. Reporting: Prepare reports on sales, performance, and collaborate with vendors and management. Innovation: Stay updated on trends and implement strategies for growth and improvement.

We are seeking a dynamic and experienced Store Manager to oversee our retail operations. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Store Manager, you will be responsible for managing daily operations, driving sales performance, and ensuring a positive shopping experience for our customers. This role requires excellent time management, administrative capabilities, and the ability to manage a diverse team effectively. Duties · Manage daily store operations to ensure efficiency and effectiveness. · Lead, motivate, and develop a team of sales associates to achieve sales targets. · Oversee inventory management, including stock levels and product displays. · Implement sales strategies to drive revenue growth and enhance customer satisfaction. · Maintain high standards of visual merchandising and store presentation. · Handle administrative tasks such as scheduling, payroll, and reporting. · Provide excellent phone etiquette when dealing with customer inquiries or complaints. · Ensure compliance with company policies and procedures. · Foster a welcoming environment for customers by promoting a culture of service excellence. · Act as a point of contact for multilingual customers to enhance their shopping experience. Qualifications · Proven experience in retail management or a similar role is essential. · Strong team management skills with the ability to inspire and lead others. · Excellent time management skills to prioritise tasks effectively. · Administrative proficiency in handling reports and operational documentation. · Bilingual or multilingual capabilities are highly desirable to cater to diverse customer needs. · Strong sales management skills with a track record of achieving targets. · Exceptional interpersonal skills with an emphasis on phone etiquette and customer interaction. · Ability to adapt in a fast-paced retail environment while maintaining composure under pressure.

Hairdressing and beauty salon managers and proprietors: The job title (Manager (Beauty Salon) and Standard Occupational Classification (SOC) code for this position is 1253. The company is offering a salary of £38,700 per annum for this role. Key Duties of Manager Beauty Salon: 1. Oversee daily operations of the beauty salon to ensure smooth and efficient service delivery. 2. Manage and lead a team of beauty professionals, including hair stylists, nail technicians, and beauty therapists. 3. Ensure compliance with health and safety regulations, including hygiene standards. 4. Maintain inventory and order beauty products and supplies as needed. 5. Schedule staff shifts and appointments to optimize efficiency and customer satisfaction. 6. Handle customer inquiries, feedback, and complaints professionally to maintain high client satisfaction. 7. Monitor salon performance, including revenue targets and customer retention rates. 8. Recruit, train, and mentor new staff to uphold salon quality standards. 9. Promote the salon’s services and products through marketing and social media campaigns. 10. Ensure the salon provides a welcoming and positive experience for all clients. Skill, experience, and qualifications required: 1. Experience in a customer-facing environment, showcasing strong communication and interpersonal skills. 2. Proven ability to deliver excellent customer service and handle customer inquiries professionally. 3. Previous experience in the beauty or hospitality industry is highly preferred. 4. Strong organisational and time-management skills to oversee salon operations effectively. 5. Ability to lead and motivate a team, ensuring high-quality service delivery. 6. Knowledge of health and safety regulations relevant to the beauty industry. 7. Familiarity with salon management software or booking systems is an advantage. 8. Flexibility and adaptability to handle a fast-paced working environment. 9. Enthusiasm for beauty and grooming services with a client-cantered approach.

Little Footsteps has an exciting opportunity for an experienced Nursery Manager who is passionate about delivering high quality services to children. Main activities: • Overall day to day management responsibility for the nursery. • To be responsible for the efficient running of the nursery and overall delivery of a high quality service. • To ensure that the nursery provides a safe, caring, stimulating educational environment, both indoors and outdoors, at all times. • To ensure that the nursery plans an appropriate play based Early Years Foundation Stage (EYFS) curriculum that enables children to make individual progress. • To ensure the nursery meets Ofsted requirements at all times. • To manage, supervise and support the nursery staff. • To work as a member of the team to contribute to the childcare and help deliver the Early Years Curriculum. • To work with other professionals in the local area for the benefit of children and families. • To ensure all staff understand and work to nursery policies and procedures, including how to deal with child protection issues appropriately and how to respond to incidents, accidents, complaints and emergencies. • Take responsibility for planning, which ensures each child is working towards their early learning goals. • To organise and participate in the key person system. • To conduct staff appraisals and supervisions as appropriate and to identify staff training needs. • To ensure all records are properly maintained in accordance with the policies and procedures of the Charity. • To liaise closely with parents/carers, informing them about the nursery and its curriculum, exchanging information about children’s progress and encouraging parents’ involvement. • To undertake any other reasonable duties as directed by the Director • To maintain accurate records for the nursery and produce management information as required.

Boldly colouring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. KEY ATTRIBUTES Ø Possess a good command of English Ø An excellent verbal manner and proven customer service skills Ø Good knowledge or experience of the hospitality industry Ø Good organisation skills with an attention to detail Ø A team Player with flexible & positive attitude Ø Hardworking and consistent DESIRABLE ATTRIBUTES Ø Previous experience in food and beverage Ø Previous experience using Micros system Ø Be able to demonstrate experience in complaint handling Ø Passion for the hospitality industry Ø Able to work in a fast paced environment & remain calm under pressure Ø Previous brand experience or knowledge MAIN SCOPE OF ROLE As an In Room Dining Waiter crucial part of your job is not only to deliver food and beverage to the room but also to create memorable experiences, establish a connection and add a personal touch. You work closely with Whatever Whenever, Events, Events, MixBAR and Lounge as we know that team work is how we can achieve outstanding service quality for our guests. You are also involved with individual WOW moments, personal requests and responsible of delivering guest amenities according brand standards. MAIN DUTIES & RESPONSIBILITIES This role requires the following responsibilities, which include but are not limited to; Ø Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies Ø Provides guests with exceptional service in order to achieve customer satisfaction Ø Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines Ø Set up and deliver all VIP amenities Ø Service all meetings rooms in accordance with Event orders and established policies and procedure Ø Complete all shift side work as outlined in the hotel’s operating policies and procedures Ø Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales: report all communication to immediate supervisors Ø Perform all cash handling responsibilities in accordance with company policies and procedures Ø Perform any other job- related as assigned. As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above.

Key Responsibilities: Oversee and coordinate the daily operations of the restaurant to maintain high service standards and ensure customer satisfaction. Ensure the quality of dishes and other menu offerings. Supervise and train staff, fostering a positive workplace atmosphere and encouraging teamwork. Create weekly/bi-weekly staff schedules and ensure sufficient staffing levels. Ensure adherence to health and safety standards, including food hygiene and safety protocols. Track inventory and place orders to maintain stock levels, minimizing waste and ensuring product availability. Address customer inquiries, feedback, and complaints promptly and professionally. Generate reports on restaurant performance, covering sales, staff efficiency, and customer satisfaction metrics.

Oversee the day-to-day management of office operations. • Supervise and support team members, including administrative and support staff. • Manage and guide staff to ensure efficient workflows and high performance. • Provide training and development opportunities for team members. • Act as the main point of contact for internal and external stakeholders. • Ensure office facilities meet health, safety, and legal requirements. • Handle staff issues, complaints, and requests. • Coordinate office maintenance and repairs as needed. • Manage office supplies and equipment, ensuring proper stock levels. • Conduct regular checks to ensure office is in good condition. • Keep records of office expenses, supplies, and maintenance. • Organise office events and meetings, coordinating logistics. • Ensure compliance with company policies and regulations. • Monitor staff performance and ensure tasks are completed on time and to a high standard. • Foster a positive working environment and encourage teamwork within the department. Skills, Experience/Qualification: No formal qualifications required, but candidates must have a minimum of 3-4 years experience working as office manager ideally for a property management/letting company.

FRONT OF HOUSE TEAM MEMBER/COOK. Up to £12p/hour Based in: Pinner (Eastcote) We are seeking a reliable and customer-oriented Fast Food Attendant to join our team at Guasa Group. As a Fast Food Attendant, you will play a crucial role in ensuring that our customers have a positive dining experience. If you have excellent time management skills, a passion for food preparation, and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Take customer orders and accurately enter them into the POS system - Prepare and assemble food items according to company recipes and guidelines - Ensure that all food is prepared and served in a timely manner - Maintain cleanliness and sanitation standards in the kitchen and dining areas - Assist with inventory management and restocking supplies as needed - Handle cash transactions and provide accurate change to customers - Address customer inquiries and resolve any issues or complaints promptly - Collaborate with team members to ensure smooth operations during busy periods - Experience: - Previous experience in a fast food or restaurant setting is preferred but not required - Knowledge of basic math skills for cash handling purposes - Familiarity with food safety regulations and procedures is a plus - Ability to work in a fast-paced environment while maintaining attention to detail - Strong communication skills and the ability to work well within a team - If you are looking for an exciting opportunity to contribute to a dynamic team, please submit your application today. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. Join us at Guasa Group as we strive to provide exceptional service to our valued customers

KOYN is an avant-garde izakaya that merges the essence of traditional Japanese dining with contemporary flair. Under the visionary guidance of Executive Chef Rhys Cattermoul, our kitchen is a hub of culinary innovation, where the rich tapestry of Japanese cuisine is explored through subtle umami flavors and a commitment to responsibly sourced ingredients. As we continue to grow and redefine the dining experience for our guests, we're on the hunt for a passionate and skilled Chef de Partie to join our team. The ideal candidate has as a minimum of 1 year of experience as a Chef de Partie, with a strong preference for backgrounds in fine dining restaurants, particularly those specializing in Japanese cuisine. Main duties: - To maintain high quality standards in staff performance, food production and presentation service procedures. - To ensure food preparation and presentation meets agreed standards of service at all times. - To Ensure all kitchen appliances are kept clean and are well maintained and report any anomalies to the Head Chef. - To become knowledgeable and competent in food costs in order to provide recommendations to the Head Chef. - To manage a station and ensure its performance and productivity, according to set service standards and procedures. - To perform under pressure while maintaining high standards of food production - Ensure the correct cleaning and sanitising chemicals are used in compliance with EHO standards in the kitchen and take corrective action as required. - Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule. - Reports any incidents, complaints, suspicious persons or safety hazards immediately. - To work with fellow colleagues ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner. - To have an understanding of and adhere to the restaurant rules and regulations and in particular the policies relating to Fire, Hygiene, Health and Safety. What We Offer: - Competitive salary - A collaborative work environment - Opportunities for professional development and growth - The chance to be part of a fun and forward-thinking team - Employee discounts that open the door to some of the most prestigious restaurants in the heart of Mayfair Are you ready to embark on a culinary adventure with us at KOYN? If you're a Chef de Partie with a love for Japanese cuisine, we want to hear from you!

Job Details and Responsibilities Position: kitchen manager Annual Salary: £39,000 Working Hours: 38 hours per week SOC Code: 5436 Key Responsibilities: 1,Take responsibility for the overall business performance of the takeaway. 2,Organize marketing activities, such as promotional events and discount schemes. 3,Create and execute plans to drive sales and profitability. 4,Set budgets or agree on them with the company director. 5,Plan and coordinate menus in collaboration with the head chef. 6,Recruit, train, manage, and motivate staff. 7,Respond to customer queries and complaints promptly. 8,Meet and greet customers, offering advice about the menu as needed. 9,Maintain high standards of quality control, hygiene, and health and safety.