Head of customer service jobs in United Kingdom

Azura is an Aegean inspired restaurant, bar and terrace with dishes and cocktails inspired from Greece and Turkey. We have devoted ourselves in creating a unique experience combining dining and DJ entertainment in the heart of London. We are looking for experienced Head Waiter / Waitress for our restaurant and bar. The restaurant boasts 150 covers across 2 floors, a roof terrace and an outdoor garden area. Looking for motivated individuals who will enjoy working in a lifestyle restaurant bar operations. ** Responsibilities:** • Greeting guests and taking drink and food orders • Close attention to the needs of guests • Delivering food and drinks from the kitchen and bar • Ensuring the food order is made correctly • Prepare bills and process payments ** Requirement:** • Passion for the industry • Customer service skills • Work well under pressure • Very good attention to detail

The Pachamama family is proudly delivering an exceptional guest experience at the venues in central London. Our dishes, inspired by Peruvian and Greek cuisine, offer guests a fantastic culinary journey through bold flavours and authentic culinary traditions. Pachamama Group was set up in October 2014 with a mission to introduce inspiring hospitality concepts across the globe by doing it our way and making the impossible possible. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. We are seeking an enthusiastic and experienced Head Bartender to join our team. The ideal candidate will have exceptional customer service skills, and the ability to create a welcoming atmosphere for all guests. As a Head Bartender, you will be responsible for preparing and serving a variety of alcoholic and non-alcoholic beverages, engaging with customers, and maintaining a clean and organised bar area. As our Bartender, we expect that you will contribute to our mission of introducing inspiring hospitality concepts to the London restaurant scene. Our philosophy is to do it our way and make the impossible possible. For the Head Bartender role, we offer the following benefits and opportunities: - Attractive salary based on your skills and experience. - Referral scheme with a £300 bonus for a successful candidate. - Complimentary breakfast, lunch, and dinner for all employees. - Generous staff discount at all group's restaurants. - Hospitality Rewards scheme with discounts on retails, gyms, eating out, cinema etc. - Obvious 28 days of holiday, ensuring a balanced professional and personal life. Other benefits include: - Comprehensive on-the-job training to enhance your skills and knowledge. - A friendly and positive work environment fostering respect and teamwork. - Psychological, financial and legal support available through our Employee Assistance Programme (EAP). - Salary paid monthly -- on the last Friday of each month. - Emergency advance payments available in exceptional circumstances. - Opportunities for career development, regular appraisals to discuss progress and perspectives. If this sounds of interest to you, please apply . Join the family and grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting. £16.00 - £17.00 / hour

Here at PRS Recruitment we are looking for Reservation Agents for the festive period to work with one of our clients who are a collection of London’s most luxurious restaurants. As Reservations Agent, you will be part of the Reservations Team for the restaurants and will be based at our Clients head office. The role: · 5 days over 7, must be flexible with working weekends. · Shifts are 9-6pm, 10-7pm and 11-8pm. · The role will start from 11th November and run until the end of the year. You must be fully available throughout this period (Closed on Christmas day). · £15 per hour (this includes holiday pay with in the pay rate) Duties: · Receive incoming reservation requests from customers and record their details, including name, contact information, party size, date, and time of reservation, special requests. (e.g., dietary preferences, celebrations), and any other relevant information.) · Provide excellent customer service by being courteous, friendly, and attentive to customers' needs and preferences. Answer any queries customers may have regarding the restaurant, its offerings, and reservation policies. · Use the restaurant's reservation management system effectively to input and manage reservations, update the status of reservations, and ensure accurate seating arrangements for different party sizes. · Coordinate with restaurant hosts, servers, and management to ensure the seamless flow of reservations and to meet guests' needs efficiently during peak hours. · Enforce and adhere to the restaurant's reservation policies, such as cancellation policies, deposit requirements for large groups, and any other relevant rules.

Job Description: We are seeking an enthusiastic and experienced Assistant Manager. You will fully support and assist the Store Manager, making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! ** Key Responsibilities:** ** Leadership & Team Management:** - Support the Store Manager in leading, training, and developing your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager, responsible for the smooth running of the shop, managing the team and raising any issues Operational Management: - Support the Store Manager in all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. ** Sales & Financial Performance:** - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Shift Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. Benefits: Competitive hourly rate: £14.00 per hour Opportunities for career advancement and professional development. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. A dynamic, supportive, and fun work environment. Recognition programmes such as “Champion of the Month.” Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Hourly rate: £14.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

Key Responsibilities: • Operational Management: Plan, organize, direct, and coordinate store operations to maximize business performance and achieve financial objectives. • Staff Leadership: Recruit, assign tasks, monitor, and evaluate staff performance, fostering a positive and productive work environment. • Customer Engagement: Collaborate with staff to inform customers about our offerings, special promotions, and services, ensuring a high level of customer satisfaction. • Inventory Control: Maintain adequate stock levels, oversee efficient stock-keeping practices, and ensure product quality standards are met. • Customer Service: Address and resolve customer complaints and inquiries regarding sales and services promptly and professionally. • Financial Oversight: Manage financial records, authorize payments for supplies, set pricing, determine discount rates, and establish credit terms. • Marketing and Merchandising: Utilize advertising and display facilities effectively to enhance product visibility and drive sales. • Compliance and Safety: Ensure adherence to safety regulations and maintain security arrangements for the premises. Qualifications and Experience: • Industry Experience: Previous experience in grocery or departmental store sectors is essential; experience in off-license retail is highly desirable. • Technical Proficiency: Familiarity with point-of-sale (POS) systems, inventory management software, and other retail operation tools. • Communication Skills: Excellent verbal and written communication abilities to interact with customers and staff effectively. • Financial Acumen: Proficiency in handling cash registers, processing payments accurately, and managing financial transactions securely. • Leadership Abilities: Demonstrated capability to lead a team, manage performance, and foster a collaborative work environment.

Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown. We pride ourselves on delivering exceptional dining experiences to our customers, and we are looking for a dedicated and skilled Assistant Restaurant Manager to assist the Restaurant Manager in the daily operations of our restaurant. The successful candidate will play a crucial role in ensuring the smooth running of the shop floor, managing administrative tasks, and maintaining high standards of customer service. Key Responsibilities: - Assist the Restaurant Manager in overseeing daily operations and ensuring a seamless customer experience. - Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms. - Handle hiring processes, including interviewing and onboarding new staff members. - Maintain accurate records and manage restaurant numbers and financial data. - Support in inventory management and ordering supplies. - Ensure compliance with health and safety regulations. - Address customer inquiries and resolve issues promptly. - Lead and motivate the team to deliver exceptional service. Requirements: - Minimum of 2 years of experience in a similar role within the hospitality industry. - At least 1 reference from a previous employer. - Proficiency in MS Office, including Microsoft Word and Excel. - Strong organizational and multitasking skills. - Excellent communication and leadership abilities. - Ability to work flexible hours, including evenings and weekends. - A proactive approach to problem-solving and a keen eye for detail. What We Offer: - Competitive salary based on experience. - Opportunities for career advancement within the company. - A supportive and friendly working environment. - Employee discounts on meals. - Ongoing training and development opportunities.

About us We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Sous Chef to join our Team. Chez Antoinette is a French restaurant with homemade cuisine, the food is based on organic, seasonal and fresh produce. We are looking for the right person to join the team. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high quality product yet simple in a busy environment. Responsibilities - To support the seamless running of the kitchen, by providing a highly efficient and effective service whilst ensuring that all Food production and operation adheres to specified recipes and food cost percentage. Reporting to the Head Chef. - The main responsibilities will be to assist and supervise the agreed standard of food service for the duration of the shift. The ability to liaise and co-operate effectively with all Front and Back of house team members is a must, as is promoting the safe use of the kitchen, its equipment and the building under the Health and Safety at Work act, extended to any hygiene and safety regulations. - The Sous Chef will be required to supervise the training of all new staff members in the department, to the standard required by the Head Chef, to supervise and promote all relevant food controls and food safety records and ensure that they are always logged and adhered to. - To check all prepared mise en place and food stocks (including dry stores) and replenish as necessary and inform the Head Chef of any relevant shortages. - To follow and train the team on all the recipes in place for the actual menu. - To be able to create a bank of dish of the day, bringing creativity and variety to the menu in case of absence of the Head or Sous Chef. - To be aware of all relevant food suppliers and their product listings, to order accordingly as and when necessary and in accordance with the level of business. - To supervise the smooth and efficient service and production of food from the department by working with all elements from Front and Back of house, ensuring all necessary preps and works are completed prior to the commencement of service. - To ensure all department staff works hygienically and productively, in accordance with legal standards and the Head Chef’s standards. - To control wastage by maintaining the correct stock levels and rotation from dry stores and avoid the over production of food and mise en place. - To be aware of the required food percentages and recipes as set down by budget. To assist in the supervision and running of the department with a keen attention to these. - To remain on duty until the following shift takes over or until you are discharged by the Head Chef. - To ensure all working areas of the kitchen, dry stores and refrigeration are always maintained in a clean and hygienic condition, and especially after your shift has finished. - To ensure, in close relation with your team, that all section files and recipes are maintained and updated, to maintain constant quality control of all food prepared and cooked ensuring it is to the Head Chef’s standards. - To ensure that all health marks are collected and allocated to the correct administration. - To operate with respect of the Allergen legislation and standards, and with the health and safety of our teams and guests as a priority. - To ensure all areas of the back of house remain tidy and clean prior, whilst and after each service. - To operate the pass service of food from the kitchen to the restaurant, liaising with the Front of House teams and ensuring the food is to the standard required by the Head Chef. - To operate with respect of the Allergen legislation and standards, and with the health and safety of our teams and guests as a priority. - To control the processes, labelling, cleanliness and safe running of the kitchen. In return: - You can look forward to working with a dedicated team - You will receive a competitive salary and 28 days holiday - Amazing Staff meal At our restaurant, we value teamwork, leadership, and providing exceptional service to our customers. As a Sous Chef, you will play a crucial role in ensuring the smooth operation of the restaurant and maintaining high standards of food quality and customer satisfaction. We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are passionate about the restaurant industry and have the necessary skills and qualifications, we would love to hear from you. Apply now to join our team!

We are currently seeking an Assistant Manager to work in the hospitality sector. We are a prestigious 5 star Private Members Club and Spa, currently seeking an experienced individual with the following attribute's: Excellent listening skills in order to effectively lead a team and deal with members and day spa guests. An empathetic and understanding nature in order to support and guide team members Strong leadership and decision-making skills to ensure that business operations function optimally at all times Good customer service skills to ensure that members are retained Solid IT skills and knowledge of all relevant software programs The ability to cope well under pressure and come up with innovative solutions when issues arise Sound financial skills, including creating and managing a budget Great organisational skills and the ability to delegate

We are looking for enthusiastic and customer-focused and ready-to-grow supervisor to join our Soho team ! As a member of our team, you will be responsible for delivering excellent customer service and making sure all our customers have a great time and leave happy! You also must be a team player and lead by example We are proud of what we do and we expect the same from our team. You will need: - to be flexible and have previous experience in customer-facing role - be an excellent communicator and good at managing a team - be able to work under pressure - positive and friendly attitude - knowledge of food and drinks service We offer supportive and fun working environment with loads of career opportunities.

Are you an experienced and passionate leader in the hospitality industry? FIGO a celebrated Italian restaurant known for its authentic cuisine and exceptional service are looking for a talented Restaurant Manager to join our team. Key Responsibilities: Oversee daily restaurant operations to ensure smooth and efficient service. Lead, train, and motivate staff to deliver outstanding customer experiences. Ensure compliance with health and safety regulations. Address customer inquiries and resolve any issues to maintain high satisfaction levels. Develop and implement strategies to improve guest services and restaurant profitability. Requirements: At least 3 years of experience in a similar role within the hospitality industry. Proven track record of delivering excellent customer service. Strong leadership and team management skills. Exceptional communication and problem-solving abilities. Ability to thrive in a fast-paced environment and handle high-pressure situations. Flexibility to work evenings, weekends, and holidays. A passion for Italian cuisine and culture is a plus. What We Offer: Competitive salary and benefits package. Opportunity to work in a vibrant and dynamic environment. Career growth and development opportunities. Be part of a team dedicated to excellence and creating unforgettable dining experiences. If you are a motivated and enthusiastic professional with a love for hospitality, we would love to hear from you!

Customer Services Manager will be making sure our customers have the best experience possible every time they interact with us. They will be working alone or may asked to lead a small team, helping them handle customer inquiries, bookings, and any issues that might come up, They will set the procedure for how we interact with customers, from the first phone call to follow-up after a taking order. and deliver food in proper way. They will look at customer feedback and data to see how we are doing and figure out ways we can do even better. If there is a problem that needs attention, you will work on it to make sure its resolved quickly and fairly. They will also work with other parts of the business, like the menu selection and promotion offer for festival season, and sales teams, to make sure everyones on the same page and our customers get what they need, when they need it. They should be well organized and good communicator.

We are looking for highly motivated and experienced Waiter/Waitresses full time to join our team In our South Kensington branch. Our restaurants are dynamic and busy. We are specialised in fresh pasta and Italian wines. The perfect Waiter/waitress should have an excellent customer service skills, they should greet customers in a polite and friendly manner, provide them with menus and suggest daily/weekly specials. They also are to the point of contact for bills and return of any funds. Some of the main duties and responsibilities of a Waiter include: Greeting customers as they settle down at the restaurant tables and introducing them to the menus Taking orders Inquiring if the customers are satisfied, giving bills and processing payments Operating the bar and coffee section Attending regular meetings with restaurant and kitchen managers to find out about menu changes and menu specials Trainings to new waiting staff General cleanings If you are looking for: Great shifts, life balanced rota. Full training and clothing provided. Service charge, Extra tips - Base salary starting at £11.50 X hour Great opportunity to promotion to Head waiter/Supervisor as team is growing. Young and vibrant environment, get in touch if this sounds good to you. Job Types: Full-time (45 hours), Permanent Salary: £11.5 - £12 per hour + Service charge + Extra tips

Hanh Hoang T/a Nail Plaza is excited to announce an opening for a full-time Salon Manager, offering an engaging opportunity for those with a flair for leadership and a passion for the beauty industry. With our commitment to exceptional service and artistry, we are seeking an individual who is ready to take the helm of one of our prestigious salons, ensuring its smooth operation and contributing to our tradition of excellence. Position: Salon Manager (Full-time, 40 hours per week) (SOC 1253) Location: In-person, at one of our salon locations Key Responsibilities: Overseeing the day-to-day operations of the salon, ensuring high standards of service and client satisfaction. Leading and managing a dedicated team, fostering an environment of growth, motivation, and productivity. Implementing efficient organizational and time management practices to optimize salon operations. Engaging in financial management, including budgeting, staffing costs, and financial reporting. Facilitating ongoing staff development and training to enhance skills and service offerings. Qualifications and Experience: Proven experience managing a Salon or Retail Store, with a strong preference for candidates with standalone premises management experience. Demonstrated leadership ability, with a track record of managing and developing a cohesive team. Exceptional organizational skills and adeptness at time management. Proficient in financial management, including budget oversight and financial planning. Experience in staff training and development, aiming for continual improvement and excellence. Previous background in beauty treatments, with nail salon experience highly regarded. Outstanding customer service skills and the ability to cultivate and maintain a loyal client base. Excellent communication skills in English; fluency in Vietnamese is a significant advantage. We Offer: A competitive salary and a comprehensive benefits package. Staff discounts on services and products. A dynamic and supportive work environment with opportunities for career advancement. Ideal Candidate Profile: An ambitious and creative leader with a proven managerial background. A commitment to excellence and integrity, serving as a role model for the salon team. Friendly, outgoing, and capable of building strong customer relationships. Target-driven, with a commercial mindset focused on maximizing salon profitability. Hanh Hoang T/a Nail Plaza is looking for someone who embodies our values of creativity, leadership, and dedication to the beauty industry. If you are eager to lead a team to success and make a significant impact in a growing business, we invite you to apply for this exceptional career opportunity.

Job Overview: We are seeking a highly motivated and experienced Assistant General Manager who will act as the General Manager for our vibrant restaurant in Covent Garden, London. This role is ideal for a hands-on leader with a passion for hospitality, strong operational skills, and a commitment to excellence. The position requires availability during weekends and evenings. Key Responsibilities: Lead, motivate, and manage the front-of-house team, ensuring exceptional service standards. Oversee staff recruitment, training, and scheduling, while managing performance and fostering a positive team environment. Act as the General Manager, overseeing all aspects of daily operations, including inventory management and health & safety compliance. Ensure smooth service during peak hours, particularly on weekends and evenings, maintaining company policies and standards. Uphold customer service excellence, addressing escalated issues and engaging with guests to ensure satisfaction. Monitor financial performance, assisting in budget management, cost control, and financial reporting. Collaborate on marketing efforts, driving traffic and sales, and building relationships with local businesses. Experience: 3-5 years of management experience in a high-volume restaurant or hospitality environment. Proven leadership experience with a strong track record of managing large teams. Skills: exceptional customer service Strong leadership and interpersonal abilities. Excellent organizational and multitasking skills. Financial acumen, with experience in budget management and cost control. Exceptional customer service skills and attention to detail. Other Requirements: Charismatic & bubbly Must be available to work weekends, evenings, and holidays. A passion for food, drink, and delivering memorable dining experiences. Perks & Benefits: Competitive Salary: £OTE 60k+ (inc service charge) plus performance related bonus scheme Meals: Complimentary during shifts. Discount: 50% off the total bill at other restaurants within the company. This is a fantastic opportunity for a dedicated hospitality professional looking to take the next step in their career. If you have the drive, experience, and passion for delivering excellence, we would love to hear from you! Job Types: Full-time, Permanent Pay: £55,000.00-£60,000.00 per year Benefits: Company pension Discounted or free food Employee discount

About Us: The Golden Anchor is a vibrant gastro pub in Nunhead, known for its unique blend of classic British pub fare and authentic Caribbean flavors. With deep roots in the local community and a welcoming atmosphere, we’ve built a reputation for excellent food, drinks, and service. Our pub is a lively hub where Caribbean culture meets traditional British hospitality, creating a warm and exciting environment for both guests and staff. Role Overview: We are looking for a motivated and experienced Supervisor/Assistant Manager to join The Golden Anchor team. In this role, you will support the General Manager in overseeing day-to-day operations, ensuring the smooth running of the pub while maintaining our high standards of customer service. You’ll lead the front-of-house team, manage shifts, and play a key role in creating a friendly and efficient atmosphere. If you have leadership experience in the hospitality industry and a passion for delivering memorable guest experiences, we’d love to hear from you. Key Responsibilities: • Leadership & Team Management: Supervise and support the front-of-house staff, ensuring they provide excellent customer service and work efficiently. • Shift Management: Oversee the running of shifts, ensuring smooth operations and addressing any issues promptly to maintain a positive guest experience. • Customer Engagement: Be the face of The Golden Anchor, greeting and interacting with customers, addressing any concerns, and ensuring they leave satisfied. • Training & Development: Assist in training new team members and providing ongoing support to ensure the team is knowledgeable and confident in their roles. • Stock & Inventory: Assist with managing stock levels, ordering supplies, and controlling waste, ensuring the bar and kitchen are always fully equipped. Health & Safety Compliance: Ensure all health, safety, and hygiene regulations are followed and that the pub is a clean and safe environment for both staff and guests. • Financial Responsibilities: Assist with cash handling, daily reconciliation, and other financial duties as required by the General Manager. • Event Support: Help coordinate and oversee pub events, including live music nights and special Caribbean-themed occasions, to ensure they run smoothly and enhance the guest experience. • Stand-In for Management: Step in to manage the pub in the absence of the General Manager, ensuring continuity of service and operations. What We’re Looking For: • Previous experience in a supervisory or assistant manager role in a pub, restaurant, or bar. • A strong understanding of the hospitality industry, with excellent customer service skills. • Passion for Caribbean culture and cuisine, with a genuine interest in sharing that with our guests. • Leadership qualities with the ability to motivate and manage a team effectively. • Ability to work well under pressure and in a fast-paced environment. • Strong organizational skills and attention to detail. • Flexible and reliable, able to work evenings, weekends, and public holidays as needed. • Excellent communication skills and a customer-focused attitude. What We Offer: • Competitive salary and opportunities for career progression within The Golden Anchor. • A supportive, friendly work environment in a pub that values both its Caribbean heritage and local community. • Staff discounts on food and drink. • Opportunities to develop your skills and gain further management experience. • The chance to work in a pub known for its vibrant culture, great food, and welcoming atmosphere. If you’re an experienced supervisor or assistant manager looking for an exciting role in a pub with Caribbean flair, we’d love to hear from you!

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 24 restaurants in Europe (France, Monaco, England, Spain, Germany, and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Bar Assistant Manager! YOUR MISSION: - You will be part of a BIG MAMMA Bar team! - You will be managing the daily operations of the bar alongside the Bar Manager. - You will delegate tasks, coach and support the team, run services, lead briefings, onboard new team members, train the team and more! - You will participate in monthly inventory, assist with ordering and implement seasonal menu changes. - You will maintain health and safety standards and maintain cleanliness and organisation behind the bar. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service, communication and leadership skills - Expert bar knowledge including classic cocktails - Previous experience as a bar supervisor/assistant bar manager in a fast paced environment - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Regular training & growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma Up to £17.94 / hour

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 24 restaurants in Europe (France, Monaco, England, Spain, Germany, and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Bar Assistant Manager! YOUR MISSION: You will be part of a BIG MAMMA Bar team! You will be managing the daily operations of the bar alongside the Bar Manager. You will delegate tasks, coach and support the team, run services, lead briefings, onboard new team members, train the team and more! You will participate in monthly inventory, assist with ordering and implement seasonal menu changes. You will maintain health and safety standards and maintain cleanliness and organisation behind the bar. You will spread magic and make our customers live the best moment of their day! You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: Big Smile and passion for Italian food! Great energy, proactive attitude and team spirit Excellent customer service, communication and leadership skills Expert bar knowledge including classic cocktails Previous experience as a bar supervisor/assistant bar manager in a fast paced environment Flexible availability, including weekends and evenings OUR OFFER: Permanent, full-time position 5 days working week with 2 consecutive days off Tasty staff food served family style 15% Employee discount in all of our restaurants £500 referral bonus when you refer a friend Employee of the Month award Open Up - free, confidential mental health and wellness support Regular training & growth opportunities Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma Up to £17.94 / hour

Job Title: Store Manager Location: Brew Garden, Holborn Overview: Brew Garden in Hertford is searching for an experienced and passionate Store Manager to lead our dynamic team. As a dual-function venue that operates as a high-speed coffee shop during the day and transitions to a bustling bar in the evening, we need a versatile manager who can oversee all aspects of daily operations, drive sales, and ensure an exceptional customer experience. Key Responsibilities: Operational Management: Oversee day-to-day operations, ensuring smooth transitions between coffee and bar service. Manage staff scheduling to cover peak hours for both daytime coffee service and evening bar operations. Monitor inventory levels for both coffee and bar supplies, placing timely orders to avoid shortages. Ensure the store meets high standards of cleanliness, safety, and hygiene at all times. Team Leadership: Lead and motivate a diverse team of baristas, bartenders, and support staff. Provide training on customer service, coffee preparation, bar service, and health & safety standards. Foster a positive and collaborative working environment where team members can thrive. Conduct regular staff meetings and performance reviews. Customer Service: Uphold exceptional customer service standards, ensuring every customer has a positive experience, whether they’re enjoying a morning coffee or an evening cocktail. Handle customer complaints and feedback professionally, resolving issues swiftly and maintaining a welcoming environment. Financial Accountability: Manage daily, weekly, and monthly financial reports, including sales, expenses, and profits. Set and monitor sales targets for both the coffee and bar aspects of the business. Ensure efficient cash handling and proper use of the point-of-sale system. Marketing and Growth: Work with the marketing team to develop and implement promotional strategies that drive foot traffic and increase sales. Identify opportunities for growth, including new product offerings, events, or partnerships. Maintain awareness of competitors and industry trends to keep Brew Garden fresh and competitive. Compliance: Ensure compliance with all local licensing laws and health & safety regulations. Oversee employee adherence to alcohol serving laws and responsible drinking guidelines. Ensure all equipment, including coffee machines and bar tools, is properly maintained and serviced regularly. Qualifications: Proven experience as a store manager or similar role in the hospitality industry (coffee shop/bar experience preferred). Strong leadership and people management skills, with a track record of building successful teams. Excellent customer service abilities and a passion for delivering quality products. Solid understanding of both coffee preparation and bar service. Strong financial acumen, with experience in managing budgets, sales targets, and cost control. Ability to multitask and thrive in a fast-paced environment, managing both daytime and evening operations. Flexibility to work evenings, weekends, and holidays as needed.

Position: Fitness Trainer/ Personal Trainer Role Overview: Join our award-winning outdoor fitness company and take the next step in your career! Here, you’ll have the opportunity to grow your knowledge and expertise, guided by industry-leading professionals. Work with a fantastic client base that values your skills and dedication, while building a fulfilling career in a supportive and inspiring environment. ● Client Engagement & Retention: Deliver exceptional training experiences that keep clients coming back, ensuring they feel safe, entertained, and valued in every session. ● Community Building: Foster a fun and inclusive atmosphere that promotes a sense of community within the gym. ● Promotion: Actively promote gym offers, supplements, specialty programs, and events by creating excitement before sessions—not as an afterthought. ● Facility Maintenance: Maintain cleanliness throughout the outdoor gym, including the workout areas, common spaces, and bathrooms, to ensure a welcoming environment. Qualifications / Requirements: ● High energy, selfless, and team-oriented. ● Must understand the balance between offering excellent service and running a profitable business. ● Passionate about customer service, delivering outstanding experiences, and ensuring clients feel valued. ● Greet every client by name within 10 seconds of them entering the facility, and provide continuous encouragement and support throughout their session. ● Professionalism is key, understanding that effort is required for success. Expected Results: ● All tasks and responsibilities are completed daily - checklist to be completed ● Workouts are well-prepared, high-energy, and motivating. ● Clients feel valued and excited to share their experience with others. ● Internal promotions are announced regularly, leading to client participation. ● The facility remains clean and well-maintained for the next team member. Reports to: Head Coach / General Manager Compensation: £13 - £30 per hour / £12-18 UK or salaried position starting at approx. £22,000/an Performance Reviews: Conducted semi-annually based on observation and self-evaluation. Hours: Varies based on outdoor gym needs.

Location: High Holborn, London (Outside Chancery Lane Station) Company: Brew Garden Job Type: Full-Time, Permanent Salary: Competitive, based on experience Working Hours: Varied shifts, including weekends and evenings About Us: Brew Garden is a vibrant and versatile venue located in the heart of High Holborn, just outside Chancery Lane Station. By day, we serve as a specialty café offering expertly crafted coffee and a welcoming atmosphere. In the evening, we transform into a sophisticated wine bar, providing a curated selection of wines and small plates. Our mission is to deliver exceptional experiences to our guests, whether they're stopping by for a morning coffee or an evening glass of wine. Job Description: We are seeking an experienced and passionate Café & Wine Bar Supervisor to join our dynamic team. The ideal candidate will have a strong background in both coffee and wine service, with the ability to lead a team and maintain high standards of customer service throughout the day and into the evening. Key Responsibilities: Daytime Café Operations: Oversee daily café operations, ensuring the consistent delivery of high-quality coffee and food offerings. Prepare and serve specialty coffee drinks with expertise, including espresso-based beverages, pour-overs, and more. Train and mentor baristas, ensuring consistency in coffee preparation and service. Manage inventory and ordering for coffee and café-related supplies. Evening Wine Bar Operations: Lead the transition from café to wine bar, ensuring a smooth shift in atmosphere and service style. Provide expert guidance on our wine selection, offering recommendations and ensuring a memorable experience for guests. Supervise evening staff, including bartenders and servers, to maintain excellent service standards. Assist in curating and updating the wine list in collaboration with the management team. Team Leadership: Lead by example, offering hands-on support across all areas of the business. Conduct regular team meetings, providing feedback and fostering a positive work environment. Handle customer inquiries, complaints, and feedback with professionalism and a focus on resolution. Administrative Duties: Assist in scheduling staff and managing timekeeping. Monitor and report on daily sales, working with the management team to achieve financial targets. Ensure compliance with health and safety regulations, including food hygiene standards. Qualifications: Proven experience as a supervisor or senior barista in a café environment, with knowledge of specialty coffee. Strong wine knowledge, with previous experience in a wine bar or similar setting preferred. Exceptional customer service skills, with a passion for hospitality. Ability to work efficiently in a fast-paced environment and manage multiple tasks. Strong leadership skills with the ability to motivate and develop a team. Flexible availability, including evenings and weekends. Benefits: Competitive salary and tips. Opportunities for professional development and training in both coffee and wine. Staff discounts on food, coffee, and wine. A supportive and vibrant work environment in the heart of High Holborn, London. How to Apply: Interested candidates should submit their CV and a cover letter detailing their relevant experience and why they would be a great fit for Brew Garden.

As the Front of House Manager at Acai Girls Cafe, you will be a key member of our team, responsible for leading front-of-house operations to ensure an exceptional guest experience. You will foster positive and dynamic atmosphere, while handling day-to-day duties with professionalism and a passion for service. Key Responsibilities: - Customer Service Excellence ( Greet customers warmly and maintain a welcoming environment. Address customer queries and resolve complaints promptly to ensure guests satisfaction) - Team Leadership and Staff Supervision ( Lead, support and motivate the front-of-house team to deliver top-notch service. Assist with scheduling shifts, managing brakes, and providing guidance to junior team members) - Barista Skills ( Prepare and serve high-quality coffee and specialty drinks with and eye for details and consistency) - Health and Safety Compliance ( Ensure health and safety guidelines are followed by staff. Conduct regular checks to maintain hygiene and sanitation standards) - Operations Management ( Oversee daily operations, including managing opening and closing procedures. Monitor stock levels for coffee, ingredients, and front-of-house supplies, place orders as needed) Required Skills and Qualifications: - Barista Experience: Minimum 1 year of experience as a barista, with knowledge of preparing high quality coffee and other drinks - Customer Service Skills: Previous experience in a customer-facing role, ideally within a cafe or restaurant setting - Leadership Abilities: Proven experience leading a team or supervising staff in a hospitality setting - Organisational Skills: Excellence time management and organisational skills to ensure efficient service - Interpersonal Skills: A friendly, approachable attitude with the ability to resolve conflicts professionally.

It’s tough when searching London for an energetic, generous and passionate full-time Assistant Manager! Too many other restaurants are stuck in their ways, with out of date training/development and zero focus on culture. At Granger & Co we are different. If you want to lead our fun, friendly and welcoming team to even greater success; send us your CV and apply to be our next legendary Assistant Manager. So what will we give you, our next Assistant Manager: - A range of shifts including Breakfasts - Exceptional Monthly incentives - A clear career path for assistant managers – offering both support and guidance - An extra day of holiday for every year of service after two years of working with the company - A real work-life balance – healthy minds & healthy hearts! - Courses provided – we support everyone - All meals are included when you are at work, which are fresh and wholesome - 50% staff discount for you to use within all five of our excellent restaurants Experienced Assistant Managers are what we’re gunning for but we also value: - Born leaders - Natural talent – we want people-people - An inspiring Assistant Manager who raises the bar in customer service - A Passionate approachable individual We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Across all five of our restaurants we demonstrate a family approach to nurturing our Assistant Managers and wanting to see them progress and succeed in our business. About Granger & Co. Over 25 years ago, in a sunny little corner cafe in Sydney, the global phenomenon of avocado toast and ricotta hotcakes first began. Self-taught Aussie cook Bill Granger opened his first ever café serving simple fresh flavours and light, healthy plates. Bill quickly earned himself a reputation for his original approach to dining - communal tables and lazy weekend breakfasts. He was declared by the New York Times as “the egg master of Sydney". We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Across all five of our restaurants, we demonstrate a family approach to nurturing our chefs and wanting to see them progress and succeed in our business. Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team. We cannot wait to meet you!

Job title: Street Food Manager - Applebee's Fish Location: Borough Market, London Salary: £18/ph Type: Full-time - 40-45 hours per week About Us: Applebee’s Fish is an established fish restaurant, fishmonger, and street food vendors with a mission to provide the highest quality seafood experience in London. For over 20 years, we have specialised in all things fish, starting in Borough Market, London, and now expanding our reach to street food offerings. We are passionate about delivering the finest quality seafood, educating our guests on sustainability, and creating a memorable experience through our food. Who We Are Looking For: We are seeking an enthusiastic and customer-focused Street Food Manager to lead our street food operations. The ideal candidate will be passionate about food, have great people skills, and be excited to deliver exceptional customer service. Previous cooking experience is a plus, but we value a willingness to learn and grow in the role. Key Responsibilities: - Set up and manage the street food site daily, ensuring all equipment and food are ready for service. - Prepare, cook, and serve takeaway seafood dishes, ensuring all food is of the highest quality. - Engage with customers, taking orders, explaining the menu, and providing information on seafood sustainability and provenance. - Promote daily specials and up-sell additional products where appropriate. - Handle POS systems and ensure accurate food orders. - Maintain high food hygiene and safety standards, adhering to Health & Safety, Food Hygiene, and Fire regulations. - Lead and motivate your team, fostering a friendly and collaborative work environment. - Provide excellent customer service, ensuring each customer leaves having had a great experience. Required Skills & Qualifications: - Relationship building: Ability to build strong relationships with customers and colleagues alike. - Customer service: Strong communication and customer service skills with a passion for exceeding customer expectations. - Organizational skills: Ability to multitask, prioritize, and manage a busy street food site efficiently. - Adaptability: Comfortable working in a fast-paced street food environment and handling changing conditions. - Team leadership: Experience in leading or managing a small team is advantageous. Why Join Applebee's Fish? - Development opportunities: Grow within the company, with opportunities to develop your culinary and leadership skills. - Vibrant team environment: Work with an energetic, fun, and supportive team. If you are passionate about food, customer service, and managing a bustling street food operation, we’d love to hear from you! Apply today to be part of a company that values quality, sustainability, and the best in seafood experiences.

Job description Head Chef London, Clerkenwell Contract: Permanent Salary: £38,000 - £45,000 A stunning hospitality location in Clerkenwell for a newly refurbished restaurant and lounge operating in the evenings between Thursday – Sundays. We are looking for a talented Executive Head Chef to lead the kitchen team at our fantastic London location. You will have previous experience of working within a fast-paced kitchen at Head Chef level. You will be excited to work with fresh seasonal ingredients & regularly changing bespoke menus which YOU create! You will be creative and have the opportunity to showcase your skillset every day. The ideal candidate will need to be trendy and enjoy showcasing their flare for creating exciting dishes. This is will be a very fast paced and demanding role which will exact high levels of organisation and multi-tasking. ROLE REQUIREMENTS (TASKS & RESPONSIBILTIES): · Being responsible for product consistency and dish presentation management · Health & Safety management · Commitment to planning varied menus, placing of orders · Must ensure that all production, storage and service areas and equipment are maintained in a hygienic and clean condition, demonstrating a thorough understanding of food safety and health and safety legislation. · Ensure the prompt service of all meals and service at all times to the company / clients standards. Restock and replenish stocks and consumables as required during service · To plan exciting and varied menus, rotas, placing of orders. · Ensure all necessary checks are carried out in the service and associated areas for food temperatures. PERSON SPECIFICATION: • A genuine interest in food & excellent customer service skills • Excellent client relationship skills • Strong team working abilities, listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred. • The ability to be adaptable and flexible as necessary. • Willingness to learn new skills and take on additional responsibility. Knowledge / competencies: • Proficient in English and confident communicating at all levels. • Experience in hospitality environment • Experience in high volume hospitality • Hold at least a level 3 food hygiene qualification. Benefits • Free meals on duty • Volunteers leave - up to one day per year. • Recommend a friend bonus. • Individual training and development. • Fun and collaborative team atmosphere Diversity and Inclusion at DRIP London We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life