Head of customer service jobs in United Kingdom

Head Waiter at Marta Restaurant, Chelsea About Us: Marta Pizza Restaurant is new opening but already known for its authentic Italian-Romana cuisine, served with warmth and professionalism in a welcoming atmosphere. Located in Chelsea, we are a vibrant and highly-rated restaurant that brings a true taste of Rome to London. Our menu boasts classic pizzas and a curated selection of wines, making Marta Pizza a favourite for casual dining and special occasions alike. Who We’re Looking For We are seeking an experienced and dynamic Head Waiter to lead by example in our small team. You will be someone who: Thrives in a fast-paced, fun environment. Has a passion for delivering exceptional customer service. Takes initiative and loves engaging with people. Brings leadership skills to motivate team by leading by example. What We Offer: Flexible working hours to suit your lifestyle. A fun and supportive team environment. Delicious staff meals traditional Romana pizza, on every shift. 50% staff discount on our menu. A competitive salary that rewards your expertise. Responsibilities: Overseeing daily service operations to ensure excellence. Training and mentoring other staff to maintain high standards of service and cleanliness. Engaging with guests to enhance their dining experience. If you’re a people-person with a love for Italian food and a positive attitude we’d love to hear from you!

I hope this message finds you well. We are currently seeking an experienced waiter or waitress to join our team at Bella Roma. As a family-run business, we value individuals with both exceptional skills and a positive attitude, and we believe that you could be a great fit for this role. We are looking for someone who can start as soon as possible and who has a proven track record of delivering excellent service in a fast-paced environment. If you have the relevant experience and are passionate about providing top-notch customer service, we would love to hear from you. Please let us know if you are interested in this opportunity, and feel free to reach out if you have any questions or would like more information. Thank you for considering this position with us. We look forward to potentially welcoming you to our team. Best regards, Leo

lead waiter/ waitress, - help to set up restaurant, ensure opening and closing are completed according to schedule - lead a small team of front house staff - Run tickets and ensure smooth customer service . - bring and establish customer service standards in a high end setting . - training and hiring new staff

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 24 restaurants in Europe (France, Monaco, England, Spain, Germany, and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Bar Supervisor! YOUR MISSION: -Be an integral part of the BIG MAMMA Bar team! -Work closely with the Assistant Bar Manager and Bar Manager to lead and support the team. -Delegate tasks, run services, and make wonderful cocktails while helping onboard and train junior team members. -Check labels, assist with orders, and ensure the team follows standards. -Ensure cleanliness and organization behind the bar. -Spread magic and make every moment unforgettable for our customers! -Embody Big Mamma values: maintain a warm, smiling, and professional attitude, support colleagues during service, and always approach challenges with a "problem solver" mindset. YOUR SKILLS: -Big Smile and passion for Italian food&drinks -Great energy, proactive attitude, and team spirit -Excellent customer service, communication, and leadership skills -Expert bar knowledge including classic cocktails and Italian spirits -Previous experience as a bar supervisor in a fast-paced environment -Flexible availability, including weekends and evenings (closings at 00:00) ** OUR OFFER:** -Competitive salary of £17,44/h plus Tronc point -Permanent, full-time position -2 consecutive days off -Tasty staff food served family-style -15% Employee discount in all of our restaurants -£500 referral bonus when you refer a friend -Employee of the Month award -Open Up - free, confidential mental health and wellness support -Regular training & growth opportunities -Mobility across all of our venues in the UK and Europe TI ASPETTIAMO! BIG MAMMA is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age, or any other characteristic protected by law.

- We are looking for an experienced team member to run the venue with a passion for vinyl, exhibitions, comedy, and performance art. Someone who is eager to become part of a vibrant community while contributing to and shaping their own. - Lead a small bar team, ensuring smooth operations, high performance, and positive team morale. - Achieve monthly revenue over £40K, control labour costs below 25%, and maintain a gross profit margin of 70%. - Ensure full booking capacity, high-quality customer service, and efficient handling of customer feedback and complaints. - Manage staff scheduling, security for events, and maintain compliance with health and safety regulations. - Assist the owner in resolving operational concerns and ensuring the bar’s success across all fronts.

We are seeking a passionate and outgoing Brand Ambassador to represent our brand and engage with customers in a meaningful way. In this role, you’ll play a key part in promoting our products and services, increasing brand recognition, and developing strong customer connections. If you’re a people-oriented individual with great communication abilities and a dedication to customer service, this is your chance to thrive in an exciting, fast-paced environment. Core Responsibilities: Lead door-to-door sales initiatives to promote our products and services Establish and maintain solid customer relationships with tailored interactions. Consistently meet or exceed sales targets and contribute to team achievements. Provide in-depth product information and recommend solutions that address customer needs. Serve as a professional brand ambassador, embodying company values. Qualifications: Excellent communication and interpersonal skills. Motivated by goals and success. Positive, proactive attitude with a strong drive to succeed. Ability to work autonomously while collaborating effectively within a team. Why Join Our Team? Be part of a competitive and rewarding growth environment. Collaborate with a team that values creativity, customer satisfaction, and performance. Competitive pay with incentives based on your performance. If you’re ready to take on a rewarding challenge and help us build long-term relationships with customers, we’d love to have you onboard. Bring your enthusiasm, drive, and communication skills to our team as we continue to grow and make a difference. Apply Now!

Job Title: Outbound Customer Services Advisor Location: South Marston, Swindon Contract: Initially temporary with permanent potential Salary: Up to £12.50 per hour Hours: Monday to Friday 37.5 hours per week – Requirement to work weekends on rota basis Background We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people. We do this by providing extra ordinary care through life enhancing life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. We are seeking an energetic, passionate, and highly motivated Customer Service Advisor who is committed to helping people with their hearing needs. This individual will make outbound calls to both new and existing customers, maximising booking opportunities, while occasionally handling inbound calls. The ideal candidate will exhibit excellent communication skills, a customer-focused mindset, and a genuine desire to assist others. Success in this role requires enthusiasm, compassion, and the ability to thrive in a fast-paced environment. This position combines proactive outreach to potential customers with exceptional service and support for inbound enquiries. Principle Accountabilities Outbound Sales: - Engage with new leads to initiate conversations, focusing on scheduling private hearing tests with our Hearing Aid Dispensers, while identifying upselling opportunities where appropriate. - Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role. - Identify customer needs and propose suitable solutions. - Consistently achieve and exceed assigned targets and KPIs. - Maintain accurate and detailed records of calls and sales activities in the CRM system. - · Proactively follow up on leads generated through marketing campaigns. Inbound Customer Support: - Handle incoming calls from customers with a proactive approach to understanding their requirements. - Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews. - Provide professional and courteous service to both new and existing customers via telephone and email. - Identify opportunities for lead generation during customer interactions. - Perform occasional administrative tasks as required. About you You will have: - Proven experience in a sales role, ideally with both inbound and outbound responsibilities. - Excellent verbal communication and active listening skills. - Strong negotiation and persuasion abilities. - Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications. - Familiarity with CRM tools and sales software (e.g., Salesforce, HubSpot, or similar). - A proven ability to thrive in a target-driven environment. - High levels of organisation and attention to detail. - Resilience and the ability to handle rejection in a professional manner. - Experience within a healthcare setting is desirable. In addition to the principal accountabilities listed above, you may be required to undertake other duties from time to time, ensuring compliance with company policies, procedures, NHS guidelines, and current legislation at all times.

We are seeking a skilled Beauty Therapist In this role, (part time) you will be responsible for providing a range of beauty treatments, ensuring excellent customer service, and maintaining a clean and welcoming salon environment.  Opportunities for professional development Friendly and supportive work environment! **

Sales Supervisor job responsibilities: Supervise the sales activities and other assistants to ensure smooth workflow. Lead, support, and inspire the sales team to meet performance goals and deliver exceptional customer service. Provide exceptional customer service, resolving queries and concerns promptly. Monitor stock levels and oversee product displays to maintain a well-organised store. Assist in achieving sales targets and increase store profitability. Handle cash transactions, manage the till, and ensure accurate reporting. Address customer feedback to improve the shopping experience.

Are you an experienced leader with a passion for delivering exceptional customer service and driving retail success? We are looking for a dedicated and dynamic Retail Manager to join our team! This is a fantastic opportunity for a motivated professional to oversee all aspects of store operations, lead a talented team, and ensure our customers have an outstanding shopping experience. Key Responsibilities: As a Retail Manager, you will: Team Leadership: Recruit, train, and develop staff to maintain a high-performing team. Assign tasks, monitor progress, and provide regular feedback on staff performance. Foster a positive work environment that encourages collaboration and growth. Customer Service Excellence: Liaise with staff to provide up-to-date information on merchandise and special promotions to customers. Ensure customer complaints and queries regarding sales and services are resolved promptly and effectively. Stock Management: Ensure adequate reserves of merchandise are maintained and oversee efficient stock management. Examine the quality of merchandise to meet customer expectations. Financial Oversight: Oversee the maintenance of financial and operational records. Authorise payments for supplies, decide on pricing strategies, discounts, and credit terms. Store Presentation & Security: Ensure effective use of advertising and display facilities to maximise sales. Oversee security arrangements to protect the premises and its assets. Experience not sessional however will be preferred. Education minimum GSCS

Japanese Yakitori Bar and restaurant , looking for waiter, head waiter, restaurant manager , bartender: strong customer services and communication. passion with food and drinks good and polite English Min 1 year experiences

About us Maison Gigi is a family-run French bakery and caterer renowned for its exquisite patisserie, specialty coffee, and delicious grab-and-go breakfast and lunch options. Inspired by regional French cuisine, we are passionate about sharing authentic flavours with our loyal customers. To lead our talented team and ensure the smooth operation of our bakery and cafe, we're seeking a passionate and experienced Assistant General Manager. You'll be responsible for overseeing daily production, managing customer cake and catering orders, and inspiring your team to deliver the highest standards of quality and service across all aspects of our business. You will also play a key role in maintaining a safe environment for both our team and our customers. This role requires a self-starter who can take initiative and thrive independently. What You'll Do - Lead and inspire: Manage and motivate a team of bakers, pastry chefs, and baristas, fostering a collaborative and supportive environment. - Oversee bakery production: Plan and manage daily production schedules to meet customer demand and ensure efficient use of resources. This includes: - Managing ingredient inventory and ordering supplies. - Monitoring production quality and consistency. - Implementing and maintaining strict hygiene and food safety standards. - Delight customers: Manage customer cake and catering orders, ensuring personalized service and timely delivery. This includes: Consulting with customers to discuss design, flavours, and special requests. - Processing orders and managing order fulfilment. - Addressing customer inquiries and ensuring complete satisfaction. - Manage the cafe experience: Oversee the daily operations of the cafe, ensuring efficient workflow, excellent customer service, and a welcoming atmosphere. This includes: - Managing cafe staff schedules and training. - Maintaining optimal stock levels of raw ingredients, pastries, and other cafe supplies. - Upholding the specialty coffee standards of preparation. - Champion health and safety: Ensure compliance with all relevant health and safety regulations, maintaining a safe and hygienic environment for both staff and customers. This includes: - Conducting regular risk assessments and implementing necessary safety measures. - Ensuring all staff are trained in food safety and hygiene practices. - Maintaining accurate records and documentation. - Deputize for the General Manager: Assume responsibility for the overall operation of the bakery, café and catering in the General Manager's absence. - Optimize operations: Analyse sales data and customer feedback to identify areas for improvement and implement strategies to enhance efficiency and profitability across the bakery and cafe. - Maintain visual appeal: Ensure the bakery and cafe maintain a visually appealing and inviting atmosphere, with attractive displays and impeccable cleanliness. What you'll bring - Proven experience as a Bakery Manager, Cafe Manager, or in a similar leadership role within a bakery or cafe environment. - A passion for French pastry and a good understanding of baking techniques and ingredients. - Knowledge and appreciation of specialty coffee, with experience in managing a cafe environment. - Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines. - Strong leadership and communication skills to effectively manage and motivate a team. - A customer-centric approach and a commitment to providing outstanding service. - A thorough understanding of health and safety regulations and best practices in a food service environment. A self-starter mentality with the ability to take initiative, work independently, and solve problems effectively. In return - Join a dedicated team: Become part of a passionate and supportive team that takes pride in delivering exceptional quality and service. - Competitive salary and holidays: Receive a competitive salary plus bonus and 28 days of holiday to enjoy your time off. - Amazing staff meals: Enjoy delicious staff meals prepared with the same care and attention as our customer offerings. - Central location: Work in a vibrant and easily accessible central London location. - Company pension: Benefit from a company pension scheme to support your future financial security. - Cycle to work scheme: Take advantage of our cycle to work scheme to save money and stay healthy.

La Mia Mamma & Made in Italy are seeking for an experienced Assistant Manager who can lead our team and deliver an exceptional service to our guests in La Mia Mamma and Made in Italy Restaurants portfolio. You will report directly to the restaurant manager. La Mia Mamma is a restaurant with a unique concept, where Italian mammas are "imported" from Italy to Chelsea and Notting Hill to cook traditional recipes handed down from generations, whereas Made in Italy is famous for its Italian pizza and genuine Italian ambience and authentic Italian food. What we offer: - Competitive salary, full time position. - Staff discounts. - Great working environment. - Career development opportunities. - Meals at work. The roles should meet the following: - Service-focused and cost-conscious with expertise in front- and back-of-house operations to establish a welcoming and energetic dining atmosphere. - Excels at increasing check averages through strategic up-selling of food and alcohol. - Adept in all facets of operations to include food quality and presentation, safety and sanitation compliance, budget administration, and inventory management. - Outstanding interpersonal talents, fluent in English. - Assist the restaurant manager with evaluations, staff coaching, recruitment and training. Key skills: - Excellent customer service - Commercial awareness - Excellent interpersonal communication - Problem-solving - Highly organized - Great team player - Positive attitude - You're eligible to work in the UK

About Us: We are a dynamic and customer-focused property agency, committed to helping clients find their perfect homes and investment opportunities. With a reputation for excellence and a passion for delivering outstanding service, we are seeking a motivated and driven Estate Agent to join our expanding team. Role & Responsibilities: As an Estate Agent, you will be responsible for: Handling property sales and lettings, from initial contact to completion. Building and maintaining strong relationships with clients, both buyers and sellers. Conducting property viewings and providing clients with market insights. Negotiating offers and closing deals in a professional and efficient manner. Keeping up-to-date with local market trends and property values. Generating new business through networking, referrals, and lead generation. Managing listings on property platforms and social media. Providing exceptional customer service and ensuring client satisfaction throughout the entire process. Key Skills & Experience: Previous experience in estate agency or sales is desirable but not essential. Excellent communication and interpersonal skills. A strong customer service ethos and proactive approach. A good understanding of the local property market. Highly organized, with the ability to manage multiple clients and properties. Ability to work well under pressure and meet sales targets. Full UK driving license and access to a car (or willingness to travel). What We Offer: A competitive salary and commission structure. Ongoing training and professional development. Career progression opportunities within a growing company. A supportive and dynamic team environment.

An Incredible Opportunity for a Restaurant Manager! Are you a passionate, ambitious leader with a flair for Italian fusion cuisine? This is your chance to join a thriving, privately owned restaurant group at a pivotal and exciting stage of its growth. What We’re Looking For A natural talent for delivering exceptional customer service. A minimum of 3 years’ experience as a manager in a fast-paced, high-energy restaurant setting. Creativity and a drive to implement your own ideas to elevate the business. Hands-on leadership, ensuring smooth day-to-day operations. A passion for developing your team and nurturing talent for future growth. The ability to foster a lively, welcoming atmosphere while leading by example. Meticulous attention to cleanliness, food hygiene, and safety standards. Proficiency in stock control, weekly reporting, and budget management. Expertise in managing rotas, sales forecasting, and staying ahead of trends. What’s in It for You? Career progression with a fast-growing, innovative brand. An attractive bonus structure. Access to ongoing training and professional development. A real opportunity to make a difference and influence the brand’s future. Discounted, delicious food to enjoy! Company pension for long-term security. If you’re ready to lead, inspire, and grow within an ethical, forward-thinking brand, this is your moment. Join us and be part of something extraordinary!

We are seeking a dedicated Shop Manager to join our team at. This role offers the opportunity to thrive in a fast-paced retail environment where no two days are the same. As the Shop Manager, you will oversee the daily operations of your store, ensuring both efficiency and profitability. With the customer at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback. Your guidance will ensure that your store remains a safe and welcoming place to work and shop. Key Responsibilities - Team Leadership : Lead and manage a team of colleagues, dedicating regular quality time with them during shifts. - Colleague Engagement : Build personal relationships with colleagues, understanding their feelings about working in the store through regular conversations. Foster a culture where colleague experience is central to our operations. - Self-Serve Culture : Promote and role model a self-serve culture, using available tools to resolve queries and encouraging your team to do the same. - Operational Excellence : Ensure that all colleagues receive appropriate training, a warm welcome to and have the necessary tools to perform their jobs. Ensure compliance with pay and employment standards, and prioritize the safety, health, and wellbeing of your team. - Performance Management : Regularly assess the shape and capability of your team to ensure future readiness through inspiring performance and supporting the creation of a high-performing team. - People Leadership : Oversee people leadership tasks such as absence management and problem-solving. - Recognition and Celebration : Regularly recognize and celebrate the contributions and performance of your team. - Talent Development : Understand the resource needs of your store, identify and develop talent internally, and recruit the best people in the industry. Ensure a diverse and inclusive talent pipeline reflective of the community you serve. - Service Operation : Oversee the operation of all services in your store, including Post Office Local, EvRi, and vending. - Business Implementation : Implement business changes and new ways of working in your store. - Resource Management : Resource your store within the labour budget to ensure it remains open for trading and compliant with recruitment principles. - Customer Experience : Ensure customers have a great shopping experience, and foster trusted partnerships that benefit the local community. - Daily Coaching : Coach your team daily to deliver excellent retail standards and a great shopping trip. - Competitor Analysis : Regularly review local competitor activity to identify opportunities and threats, and take appropriate action. - Health and Safety : Lead a robust health and safety culture, review preventable incidents and accidents, and ensure audit performance is maintained. - Task Support : Assist your team with tasks such as serving customers, stock replenishment, and completing safe and legal routines. - Alcohol Sales : As the DPS/Premises holder, ensure responsible alcohol sales from your store. Job Types - Full-time, Permanent Education - Minimum NVQ level 3 or 4 in Business Administration Experience - Retail sales: 1 year (preferred) - Supervising experience: 1 year (preferred) - Customer service: 1 year (preferred) - Retail management: 1 year (preferred) - Management: 1 year (preferred) Licence/Certification - Driving Licence (preferred) - Sponsorship available If you are ready to lead a dynamic team and ensure a top-notch shopping experience for our customers, we encourage you to apply for this exciting opportunity!

At Naana we are dedicated to promoting holistic well-being through a range of health and beauty services. Our studio offers a serene environment where clients can rejuvenate their bodies and minds. We are now seeking a skilled and certified Supervisor - Health + Beauty to lead our dynamic team and assist in running the business, including administrative duties. Job Description: We are looking for a motivated and experienced individual to oversee the daily operations of our Health and Beauty department. As a supervisor, you will not only manage our team of Massage Therapists and wellness professionals but also assist with the administrative tasks necessary to keep the studio running smoothly. The ideal candidate will have a strong background in health and beauty services, leadership skills, and a passion for holistic care, combined with business management expertise. Responsibilities: • Supervise and support a team of massage therapists and beauty professionals. • Ensure the highest standards of customer service and client satisfaction. • Oversee scheduling, training, and performance evaluations of staff. • Manage daily administrative tasks, including appointment scheduling, client records, and inventory management. • Maintain cleanliness, organization, and compliance with health and safety regulations. • Develop and implement strategies to promote services and increase client retention. • Stay updated on industry trends and introduce new techniques and treatments as appropriate. • Handle client feedback and resolve any concerns in a professional manner. • Collaborate with management to meet business goals and drive the studio’s success. • Assist with budgeting, financial reporting, and other business operations as needed. Qualifications: • Certified Massage Therapist or certified beauty professional with a valid license (as required by local regulations) is a must. • Proven experience in the health and beauty industry, preferably in a supervisory role. • Strong leadership, communication, and organizational skills. • Experience with administrative tasks such as scheduling, client management, and inventory control. • Knowledge of various massage techniques and beauty treatments. • Commitment to providing a high-quality, client-focused experience. • Ability to inspire and motivate a team in a fast-paced environment. • Flexibility to work evenings, weekends, and holidays as needed. What We Offer: • Competitive salary with benefits and performance-based bonuses. • Opportunities for professional development and advanced training. • A supportive, nurturing work environment focused on well-being. • Discounts on studio services and products. • Flexible scheduling to promote a healthy work-life balance. If you are a certified professional with both health and beauty expertise and administrative skills, we invite you to apply and join our team. Help us create a space where clients feel valued, relaxed, and revitalized while contributing to the successful operation of the business!

We are seeking a dynamic and experienced Store Manager to oversee our retail operations. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Store Manager, you will be responsible for managing daily operations, driving sales performance, and ensuring a positive shopping experience for our customers. This role requires excellent time management, administrative capabilities, and the ability to manage a diverse team effectively. Duties · Manage daily store operations to ensure efficiency and effectiveness. · Lead, motivate, and develop a team of sales associates to achieve sales targets. · Oversee inventory management, including stock levels and product displays. · Implement sales strategies to drive revenue growth and enhance customer satisfaction. · Maintain high standards of visual merchandising and store presentation. · Handle administrative tasks such as scheduling, payroll, and reporting. · Provide excellent phone etiquette when dealing with customer inquiries or complaints. · Ensure compliance with company policies and procedures. · Foster a welcoming environment for customers by promoting a culture of service excellence. · Act as a point of contact for multilingual customers to enhance their shopping experience. Qualifications · Proven experience in retail management or a similar role is essential. · Strong team management skills with the ability to inspire and lead others. · Excellent time management skills to prioritise tasks effectively. · Administrative proficiency in handling reports and operational documentation. · Bilingual or multilingual capabilities are highly desirable to cater to diverse customer needs. · Strong sales management skills with a track record of achieving targets. · Exceptional interpersonal skills with an emphasis on phone etiquette and customer interaction. · Ability to adapt in a fast-paced retail environment while maintaining composure under pressure.

Hairdressing and beauty salon managers and proprietors: The job title (Manager (Beauty Salon) and Standard Occupational Classification (SOC) code for this position is 1253. The company is offering a salary of £38,700 per annum for this role. Key Duties of Manager Beauty Salon: 1. Oversee daily operations of the beauty salon to ensure smooth and efficient service delivery. 2. Manage and lead a team of beauty professionals, including hair stylists, nail technicians, and beauty therapists. 3. Ensure compliance with health and safety regulations, including hygiene standards. 4. Maintain inventory and order beauty products and supplies as needed. 5. Schedule staff shifts and appointments to optimize efficiency and customer satisfaction. 6. Handle customer inquiries, feedback, and complaints professionally to maintain high client satisfaction. 7. Monitor salon performance, including revenue targets and customer retention rates. 8. Recruit, train, and mentor new staff to uphold salon quality standards. 9. Promote the salon’s services and products through marketing and social media campaigns. 10. Ensure the salon provides a welcoming and positive experience for all clients. Skill, experience, and qualifications required: 1. Experience in a customer-facing environment, showcasing strong communication and interpersonal skills. 2. Proven ability to deliver excellent customer service and handle customer inquiries professionally. 3. Previous experience in the beauty or hospitality industry is highly preferred. 4. Strong organisational and time-management skills to oversee salon operations effectively. 5. Ability to lead and motivate a team, ensuring high-quality service delivery. 6. Knowledge of health and safety regulations relevant to the beauty industry. 7. Familiarity with salon management software or booking systems is an advantage. 8. Flexibility and adaptability to handle a fast-paced working environment. 9. Enthusiasm for beauty and grooming services with a client-cantered approach.

Location: Bexley, UK Position: Full-Time Manager Reports to: Sugars Owners Start Date: Spring 2025 About Sugars Sugars is a family-run, independent dessert café in Bexley that specialises in artisan ice creams, hot desserts, and seasonal specials. We aim to bring people together over sweet treats, celebrate local flavours, and create a cosy, welcoming space for both kids and adults. With a commitment to quality, creativity, and community, Sugars is the perfect place for dessert lovers of all ages. Role Overview We are looking for a passionate and experienced Manager to lead and oversee the day-to-day operations of Sugars. This is a full-time, hands-on role, ideal for someone with a love for desserts, customer service, and community. As the Manager, you will be responsible for ensuring the shop runs smoothly, maintaining a high standard of service, and leading a team to deliver an exceptional dessert experience to our customers. Key Responsibilities: Team Leadership & Staff Management: - Lead, motivate, and manage a team of dessert-loving staff, ensuring a positive and productive work environment. - Hire, train, and onboard new employees, ensuring they align with Sugars’ values and customer service standards. - Conduct regular performance reviews, provide constructive feedback, and foster ongoing staff development. Operational Excellence: - Oversee the daily operations of the shop, ensuring it runs efficiently and meets quality standards. - Manage stock, inventory, and ordering of supplies, ensuring ingredients and products are always fresh and available. - Handle cash management, including till reconciliation and overseeing daily financials. Customer Experience: - Ensure a high standard of customer service at all times, dealing with any customer concerns or feedback in a positive and professional manner. - Create and maintain a welcoming atmosphere that encourages repeat visits and community engagement. - Collaborate with the founders to create and implement seasonal specials, events, and promotions. Event Planning & Community Engagement: - Support and help organize events, promotions, and collaborations with local businesses or charities. - Maintain an active presence in the Bexley community, building strong relationships and brand awareness. Health & Safety Compliance: - Ensure all health and safety regulations are adhered to, including food hygiene and safety protocols. - Maintain cleanliness and organization of the shop, providing a safe environment for both staff and customers. Skills and Qualifications: - Proven experience in a managerial role within a customer-focused environment (preferably within hospitality or retail). - A passion for desserts, food, and creating memorable experiences for customers. - Strong leadership and communication skills, with the ability to inspire and manage a team. - Excellent organizational skills, with the ability to manage multiple tasks and priorities efficiently. - A proactive approach to problem-solving and the ability to remain calm under pressure. - An understanding of financials, including budgeting, stock control, and cash handling. - Knowledge of food safety standards and regulations. - Flexible availability, including weekends and holidays (especially during peak seasons). - Experience in event planning and community engagement is a bonus! Why Join Sugars? At Sugars, we’re not just creating desserts – we’re creating a community. As the Manager, you’ll be part of a growing, family-run business with a strong focus on customer experience and community engagement. We offer: - Competitive salary with opportunities for bonuses. - A fun, supportive work environment where creativity is encouraged. - Opportunities to make an impact on local events, seasonal specials, and future growth of the business. - The chance to be part of a passionate team and help bring our vision to life in the Bexley community. How to Apply If you're excited about leading a passionate team, creating memorable dessert experiences, and becoming part of a community-focused business, we’d love to hear from you! Sugars is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To lead our restaurant's marketing initiatives. The ideal candidate will develop and implement strategies to increase brand awareness, attract new customers, and retain loyal patrons, ensuring our restaurant continues to thrive in a competitive market. Key Responsibilities: 1.Marketing Strategy Development: · Develop and execute comprehensive marketing plans to promote the restaurant's brand, menu offerings, and special events. · Analyze market trends and competitor activity to identify opportunities and threats. 2.Brand Management: · Ensure consistent branding across all marketing channels, including social media, print, email, and in-restaurant materials. · Develop compelling content that aligns with the restaurant's vision and values. 3.Digital Marketing: · Manage the restaurant’s social media accounts, creating engaging posts and responding to customer inquiries. · Plan and execute digital advertising campaigns on platforms such as Google Ads and social media. · Optimize the restaurant’s website for user experience, SEO, and online reservations. 4.Promotions and Events: · Plan and coordinate marketing campaigns for new menu launches, holiday promotions, and special events. · Partner with local businesses and influencers for cross-promotional opportunities. 5.Customer Engagement: · Develop loyalty programs and strategies to improve customer retention. · Monitor and respond to customer feedback on review sites, social media, and other platforms. 6.Analytics and Reporting: · Track and report on the performance of marketing campaigns, using data to refine strategies. · Maintain and analyze customer data to better understand demographics and preferences. 7.Budget Management: · Manage the marketing budget, ensuring effective allocation of resources to maximize ROI. · Negotiate with vendors for advertising, printing, and promotional materials. 8.Collaboration: · Work closely with the restaurant management team to align marketing efforts with operational goals. · Train staff on promoting events, specials, and customer service best practices.

Boldly colouring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. KEY ATTRIBUTES Ø Possess a good command of English Ø An excellent verbal manner and proven customer service skills Ø Good knowledge or experience of the hospitality industry Ø Good organisation skills with an attention to detail Ø A team Player with flexible & positive attitude Ø Hardworking and consistent DESIRABLE ATTRIBUTES Ø Previous experience in food and beverage Ø Previous experience using Micros system Ø Be able to demonstrate experience in complaint handling Ø Passion for the hospitality industry Ø Able to work in a fast paced environment & remain calm under pressure Ø Previous brand experience or knowledge MAIN SCOPE OF ROLE As an In Room Dining Waiter crucial part of your job is not only to deliver food and beverage to the room but also to create memorable experiences, establish a connection and add a personal touch. You work closely with Whatever Whenever, Events, Events, MixBAR and Lounge as we know that team work is how we can achieve outstanding service quality for our guests. You are also involved with individual WOW moments, personal requests and responsible of delivering guest amenities according brand standards. MAIN DUTIES & RESPONSIBILITIES This role requires the following responsibilities, which include but are not limited to; Ø Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies Ø Provides guests with exceptional service in order to achieve customer satisfaction Ø Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines Ø Set up and deliver all VIP amenities Ø Service all meetings rooms in accordance with Event orders and established policies and procedure Ø Complete all shift side work as outlined in the hotel’s operating policies and procedures Ø Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales: report all communication to immediate supervisors Ø Perform all cash handling responsibilities in accordance with company policies and procedures Ø Perform any other job- related as assigned. As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above.

We are currently looking for a part-time Friday & Saturday bartender to join our dynamic team. You should be enthusiastic, great with people, and a hardworking team player. You will be greeting and welcoming guests, taking orders, serving cocktails & drinks, taking payment, clear and reset the bar, and doing the daily cleaning and general wait staff duties. As a team member, you need to assist the floor if needed. Skills and experience: Experience in cocktail making or bar work in a similar environment. You're a hard worker with a can-do attitude and an eagerness to learn Great customer service skills and full of positivity. Work in an organised and tidy manner. Have a strong logical approach and the ability to work with a calm head when it’s busy. Above all, you’re a team player. Nordic language knowledge is helpful but not essential.

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: - Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management. - Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues. - Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment. - Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth. - Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability. - Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment. - Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. - Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales. - Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: - Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture. - Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles. - Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques. - Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship. - Proven leadership abilities with a track record of effectively managing and developing a team. - Exceptional customer service skills with a friendly and approachable demeanour. - Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment. - Strong problem-solving abilities and the capacity to make sound decisions under pressure. - Knowledge of inventory management, point-of-sale systems, and business operations. - Flexible availability, including weekends and holidays. - A positive attitude, a willingness to learn, and a strong commitment to teamwork. - Food handling certification and knowledge of health and safety regulations is a plus. How to Apply: To apply for the Manager position, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in working in the specialty coffee industry. Additionally, include any relevant certifications or training you have completed. We appreciate all applications, but only candidates selected for an interview will be contacted.