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  • Application Support Lead
    Application Support Lead
    5 days ago
    £50000–£70000 yearly
    Full-time
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

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  • BUSINESS & FINANCIAL PROJECT MANAGEMENT PROFESSIONAL
    BUSINESS & FINANCIAL PROJECT MANAGEMENT PROFESSIONAL
    27 days ago
    Full-time
    Norbury, London

    Employer: M&N Brothers Ltd 📌 Work Location: 1513–1515 London Road, Norbury, London, SW16 4AE 🕒 Employment Type: Full-Time, Permanent ⏰ Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (40 hours per week) 💷 Salary: £42,000 per annum M&N Brothers Ltd is a well-established property management and business services company operating across London. We specialise in property operations, financial planning, and strategic project development. As part of our expansion, we are looking for a highly skilled Business and Financial Project Management Professional to support our executive operations and lead high-value business initiatives. Role Overview The successful candidate will manage complex business and financial projects, monitor organisational performance, and provide strategic support to senior management. This role combines financial expertise, project leadership, and operational analysis to drive company growth. Key Duties & Responsibilities • Lead business and financial projects from planning through to completion., • Conduct financial analysis, risk assessments, and performance evaluations to support decision-making., • Prepare business cases, project plans, feasibility studies, and financial forecasts., • Develop and monitor budgets, financial models, KPIs, and operational reports., • Coordinate with internal teams, clients, external partners, and stakeholders to deliver project objectives., • Identify operational inefficiencies and implement process improvements., • Ensure compliance with UK financial regulations, reporting standards, and internal policies., • Prepare high-quality project documentation, presentations, and executive reports., • Support long-term business planning, investment analysis, and portfolio management., • Contribute to strategic initiatives that improve company growth and operational performance. Required Skills, Experience & Qualifications • Bachelor’s degree (or equivalent) in Business, Finance, Project Management, Economics, or related field., • Minimum 3 years’ experience in business project management, financial management, or strategic planning., • Proven ability to manage complex projects and meet deadlines., • Strong analytical skills with expertise in financial analysis, budgeting, and forecasting., • Excellent communication, presentation, and stakeholder management skills., • Advanced knowledge of MS Office, especially Excel and PowerPoint., • Ability to work independently, manage workloads efficiently, and deliver accurate results. Why Work With Us • Highly competitive salary, • Professional and supportive work culture, • Opportunities for long-term career growth, • Structured working hours and a stable employment environment

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  • Project Manager
    Project Manager
    27 days ago
    £42000–£45000 yearly
    Full-time
    London

    We are Sky House Construction Limited, opening great career development opportunities to talented individuals who are eager to build up their professional experience, believe in the company vision, and are ready to work hard to make it come true. We currently have a position available for a Site Manager working alongside the construction team. You would be assisting with our current projects that are mostly small to medium scale houses renovations & extensions. -Start Date: ASAP -Duration: FULL TIME Essential criteria: • Excellent organisational & team management skills, experienced in delivering demanding build programmes, • Driven and determined to succeed, • Good communicator, customer-focused, upholding quality brand reputation, • Sound working knowledge of health & safety requirements and practices, • Language: English - Greek (required) Main Responsibilities: • Overseeing of all projects, from start through to completion, and report directly to the Director, • Assist in the liaison with customers, architects, and engineers on all aspects of construction projects, • Lead weekly progress meetings and producing the required timeline of works/action points, • Identify materials, workforce, tools etc needed for the project phases and arrange purchases and deliveries accordingly, • Timely support and advice in the selection of finishes that require the customers’ involvement, so that ordering and delivery don't create disruption and delays in the progress of the projects, • Assist in the overall follow up of the sub contractor's monthly progress, • Deal with sub-contractors and suppliers to solve and unblock any issue related to delays, amendment of orders and other delivery issues, • Assist in the monitoring and advising of the workforce on all aspects of the build, • Constantly monitor the expenditure per each activity, material, labour and finishing, so to keep the budget in check, • Lead weekly progress meetings and producing the required timeline of works/action points, • Assist in managing the Health and Safety on project sites The successful applicant will receive: • Salary dependent upon experience, • Private health insurance, • 20 days holiday, • Job Types: Full-time, Contract, • Salary: £42.000.00-£45,000.00 per year Schedule: • 8 hour shift, • Work Location: In person, • Job Type: Full-time, • Pay: £42,000.00-£45,000.00 per year Benefits: • Company pension, • On-site parking, • Work from home, • Schedule:, • Monday to Friday Experience: • Project Management: 1 year (required), • Work Location: In person

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