Customer service manager jobs in South CroydonCreate job alerts

Senior Barber - Tooting We are seeking an experienced and skilled Senior Barber to join our team in Tooting. The ideal candidate will be proficient in all aspects of men's hairdressing, including cutting, styling, and traditional wet shaves. You will be responsible for providing high-quality barbering services, building client relationships, and contributing to a positive shop atmosphere. Key Responsibilities:  * Perform a full range of barbering services.  * Maintain high standards of hygiene and cleanliness.  * Provide excellent customer service.  * Manage appointments and client records. Requirements:  * Proven experience as a barber, with a strong portfolio.  * Excellent communication and interpersonal skills.  * Ability to work independently and as part of a team.  * Eligible to work in the UK.

- Creating business strategies to attract new customers, expand store traffic, and enhance profitability. - Hiring, training, and overseeing new staff. - Responding to customer complaints and concerns in a professional manner. - Developing and arranging promotional material and in-store displays. - Preparing detailed reports on buying trends, customer requirements, and profits. - Undertaking store administration duties such as managing store budgets and updating financial records. - Monitoring inventory levels and ordering new items. - Provide excellent customer service by answering questions and addressing concerns about menu items. - Checking that ingredients remain fresh and safe for consumption. - Stay up-to-date on industry trends and new grilling techniques to continuously improve performance. - Ensuring that your workstation remains clean and orderly at all times.

Creature Comforts is seeking a dedicated and experienced Practice Manager to lead our veterinary team in providing exceptional care and service. As a Practice Manager, you will play a pivotal role in ensuring our clinic operates smoothly and efficiently, aligning with our mission to redefine the veterinary experience through innovative technology and compassionate care. Job requirements - Proven experience in a Practice Manager role within a veterinary setting - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Proficiency in using veterinary practice management software - Ability to handle multiple tasks and prioritise effectively - Strong problem-solving skills and attention to detail - Commitment to delivering high-quality care and customer service Job responsibilities - Oversee the daily operations of the veterinary clinic - Manage and support clinical and administrative staff - Ensure compliance with all veterinary regulations and standards - Implement and maintain efficient workflows and procedures - Monitor financial performance and manage budgets - Coordinate with veterinary professionals to optimise patient care - Handle client inquiries, complaints, and feedback - Maintain inventory and order supplies as needed - Foster a positive and collaborative work environment Benefits - Working in a beautiful clinic, alongside highly skilled veterinary professionals - Being part of a people (and animal)-first culture - 25 days annual leave, plus your birthday off - Salary sacrifice pension scheme provided by Nest - World class team, with room to grow and learn - Regular company social events

We're looking for an experienced and passionate Deputy General Manager to join our team at the Wheatsheaf Pub in Tooting. Who are we? We're Tooting's favourite local with something for everyone - whether dining for a special occasion in our restaurant, celebrating a party or wedding in our private function room, or watching sport with a few pints. The role: As a Deputy General Manager, you'll support the General Manager in all aspects of running the business. It goes without saying that you'll also have excellent customer service, food & drinks knowledge, and a passion for hospitality. Think you may be the right fit to join us? We'd love to hear from you!

Skilled Worker visa sponsoring Employment Type: Full-time, Permanent Working Hours: 39 hours per week Salary: £38,200 per annum Job Purpose: The Shop Supervisor will be responsible for overseeing the daily operations of the retail flower shop, managing the retail team, ensuring a high level of customer service, and assisting with inventory, display, and sales activities. This role ensures that the store functions efficiently, maintains visual standards, and delivers a quality shopping experience for customers.

Skilled work visa sponsor Managers and Directors in Retail and Wholesale Type of Employment: Full-time, Permanent Weekly Hours: 39 hours per week Salary: £38,900 per annum (This meets and exceeds the minimum salary threshold for SOC code 1150 and complies with Skilled Worker visa requirements.) Skills, Experience, and Qualifications Required: Essential Skills & Experience: • A minimum of 3 years of relevant experience in a retail or wholesale management role, preferably in artificial flowers, home décor, or a related sector. • Proven ability to manage supplier relationships and negotiate procurement contracts. • Strong understanding of inventory management systems and order fulfilment processes. • Knowledge of pricing strategy, forecasting, and market trend analysis. • Excellent leadership and team management skills. • Strong analytical, planning, and problem-solving abilities. • Proficiency in using office software (MS Excel, ERP systems, POS/stock control software). • Excellent communication and customer service skills.

Job Title: Handyman (Full-Time) Location: London (Mobile Across Managed Properties) About the Role: We are a property management company looking for a reliable, skilled Handyman to join our team. This is a hands-on, full-time position focused on supporting our day-to-day maintenance operations across our managed properties. Your work will be central to reducing our reliance on external contractors, helping us streamline costs while ensuring high-quality maintenance for our tenants and landlords. There is strong potential for career progression, including promotion and expansion into a full in-house maintenance team leadership role based on performance and cost savings delivered. Key Responsibilities: Carry out general repairs and maintenance (e.g., plumbing, minor electrical, carpentry, painting, etc.) Respond to reactive maintenance issues across multiple properties Perform regular inspections and preventative maintenance checks Liaise with the property management team to prioritise jobs and update on task completion Maintain tools, equipment, and a clean working environment Provide excellent customer service to tenants when on-site Accurately document work completed and materials used Help identify recurring issues or areas for efficiency improvements Key Requirements: Proven experience in general property maintenance Broad skill set across trades: plumbing, electrical, painting, joinery, basic tiling, etc. Ability to work independently and manage time efficiently Strong problem-solving skills and attention to detail UK driving licence preferred Must have own basic tools (van or tool storage an advantage) Good communication and a proactive, “can-do” attitude What We Offer: Competitive salary based on experience Regular, reliable work across a growing portfolio Opportunity for promotion and long-term career development Supportive management team and a positive working environment

Job Opportunity: Chef Join our passionate team and make a difference! Position: Café Cook Hours: 35 hours per week. Location: Earlsfield, SW17 Are you a skilled cook with a passion for fresh, high-quality food? We are looking for a motivated Café Chef to join our team and contribute to our social enterprise, providing excellent customer service and workplace opportunities. About the Role As a Café Chef, you will prepare and serve freshly made breakfasts, Brunch, light lunches, cakes, and snacks. You’ll work closely with the owners to maintain a high standard of food quality and customer experience. Your role will also include supporting the development of menu ideas and maintaining kitchen hygiene standards. Key Responsibilities: Prepare and serve fresh, high-quality breakfast, lunch, and snack options for eat-in and takeaway customers. Cook to order in a fast-paced café environment while maintaining excellent presentation and taste. Engage with customers, responding to feedback to enhance their experience. Assist in menu planning and introducing new dishes to attract customers and boost revenue. Maintain high hygiene standards, ensuring all areas, including fridges and freezers, are kept clean and well-organized. Monitor and record fridge and freezer temperatures daily. Ensure proper food handling, storage, and rotation according to food hygiene regulations. Minimise food wastage and keep track of inventory. Maintain and report issues with kitchen equipment to the Owners. Comply with all Health & Safety and Food Hygiene regulations. Person Specification: Essential Skills & Experience: Proven experience in a café, restaurant, canteen, or pub kitchen. Strong cooking skills with a flair for high-quality food preparation. Excellent communication and teamwork skills. A proactive and motivated approach, with the ability to work under pressure. A positive, customer-focused attitude with a passion for food. Good time management and the ability to multitask effectively. Desirable: Food Safety & Hygiene and Understanding Allergens qualifications. Personal Qualities: A results-driven approach with a commitment to high standards. A collaborative team player who supports colleagues and contributes to a positive workplace. Customer-focused, professional, and proactive in problem-solving. Eager to learn and take advantage of development opportunities. Why Join Us? Work in a friendly and supportive team with a strong community focus. · If you’re ready to bring your Chef skills to Toast Stores and be part of something fresh and exciting, we’d love to hear from you!

Reggae Kitchen is a bold and vibrant Caribbean takeaway bringing the authentic flavours of the islands to the heart of the community. We’re now looking for an experienced and highly organised Takeaway Manager to oversee our busy takeaway and delivery service. This role is perfect for someone who thrives in a fast-paced environment and takes pride in delivering top-quality food and friendly service every time. Key Responsibilities: • Lead and manage the day-to-day operations of the takeaway service at Reggae Kitchen. • Supervise and support takeaway staff including counter assistants, packers, and delivery drivers. • Oversee order flow from in-house and online platforms such as Uber Eats, Deliveroo, and Just Eat. • Ensure all food is prepared, packed, and presented to high standards before leaving the kitchen. • Communicate effectively with the kitchen team to maintain efficiency and accuracy. • Handle customer queries, issues, and complaints promptly and professionally. • Maintain stock levels of packaging, condiments, and other takeaway supplies. • Uphold cleanliness, hygiene, and food safety standards at all times. • Monitor performance of third-party delivery services and identify ways to improve service. • Work closely with senior management to develop and grow Reggae Kitchen’s takeaway offering. Requirements: • Experience in a similar role within a fast-paced takeaway, restaurant, or food delivery environment. • Confident in managing a small team with strong leadership and communication skills. • Organised, reliable, and able to stay calm under pressure. • Comfortable using delivery apps, POS systems, and managing multiple orders at once. • Passion for Caribbean cuisine and culture is a big plus. • Strong customer service skills and a proactive attitude. • Flexible availability, including evenings, weekends, and peak trading times. Benefits: • Competitive salary with performance-based bonuses. • Staff meals and generous discounts on Reggae Kitchen favourites. • Opportunity to grow with a fast-rising Caribbean food brand. • Supportive and community-focused team culture. • Ongoing training and development opportunities.

A barista is responsible for preparing and serving a variety of coffee drinks and beverages to customers. Here’s a detailed job description: Key Responsibilities: 1. Coffee Preparation: Brew coffee and espresso drinks according to standard recipes and customer preferences. 2. Customer Service: Greet customers, take orders, and provide recommendations based on their preferences. 3. Maintaining Cleanliness: Keep the coffee shop clean and organized, including the coffee machines, utensils, and dining areas. 4. Inventory Management: Assist in managing inventory, including ordering supplies and ensuring that all ingredients are fresh. 5. Cash Handling: Process transactions accurately using the cash register and handle cash and credit card payments. 6. Creating a Welcoming Atmosphere: Foster a friendly and inviting environment for customers, ensuring they have a positive experience. 7. Promoting Products: Upsell and promote special beverages, seasonal items, or new menu offerings. Skills Required: - Strong communication and interpersonal skills - Knowledge of coffee and brewing techniques - Ability to work in a fast-paced environment - Attention to detail and a passion for customer service This role is essential in providing a great coffee experience to customers. If you think this is the right job for you send us over your CV!

This is a full-time remote role for a Sales Administrator. The Sales Administrator will be responsible for supporting the sales team by processing orders, managing customer inquiries, and providing excellent customer service. Day-to-day tasks include maintaining sales records, coordinating with other departments, and handling administrative duties. The role involves continuous communication with clients and internal stakeholders to ensure smooth sales operations.

Customer Service: Greet customers, answer inquiries, address concerns, and explain available services and turnaround times. Item Inspection: Examine garments for stains, damage, special cleaning instructions, or missing items before processing. Spot Treatment & Pre-Cleaning: Apply appropriate stain-removal techniques and pre-treatments to garments based on fabric type and stain nature. Dry Cleaning Operations: Operate dry cleaning and laundering machines according to set specifications and safety standards. Pressing and Finishing: Iron, press, steam, fold, or hang garments ensuring a professional and wrinkle-free presentation. Quality Control: Conduct final inspections to verify items meet quality standards before customer return or delivery. Inventory & Supplies Management: Monitor and replenish stock of cleaning agents, packaging materials, and chemicals. Machine Maintenance: Perform basic maintenance, inspections, and cleaning of dry cleaning equipment. Administrative Duties: Process payments, prepare invoices, maintain service records, and manage customer item tags. Workflow Management: Organize and prioritize cleaning tasks to ensure efficient operations and on-time delivery. Staff Supervision (if applicable): Train, supervise, and support junior or new employees to uphold service and quality standards.

job title 1: Tailors and Dressmakers Taking measurements and making adjusting of garments ready to wear their dress Discuss customers requirements for their dressing and alter according to their desire Making garments fit and appropriate to make it ready for wearing Providing price about the services that customers demand Explanation to the customers how the alteration will be undertaken Managing appointments and inform Director for the material required to keep the workroom function smooth and effective Record the customer item and provide a copy of receipt to customers Explain to the customer if there may be risk of damage clothes After the alterations are complete, the Assistant would check the dress to ensure it’s perfect,steam press it and prepare it for the customer.

Duties: - Delivering excellent service to ensure high levels of customer satisfaction. - Motivating the sales team to meet sales objectives by training and mentoring staff. - Creating business strategies to attract new customers, expand store traffic, and enhance profitability. - Hiring, training, and overseeing new staff. - Responding to customer complaints and concerns in a professional manner. - Ensuring store compliance with health and safety regulations. - Developing and arranging promotional material and in-store displays. - Preparing detailed reports on buying trends, customer requirements, and profits.

Job Title: Part-Time Inbound Sales Executive (Multilingual – Hindi, Bengali, Punjabi) Location: Croydon Hours: Flexible Part-Time Shifts Compensation: Competitive hourly rate + commission per sale About the Role We are seeking dynamic and multilingual Part-Time Sales Executives to manage inbound calls from TFL and Uber drivers interested in purchasing dashcams. This role is ideal for someone with excellent communication skills, cultural awareness, and the ability to build quick rapport over the phone. A large portion of our customer base consists of drivers who speak Hindi, Bengali, and Punjabi, so fluency in at least one of these languages is essential. Key Responsibilities Handle inbound sales calls from private hire and rideshare drivers Understand customer needs and recommend suitable dashcam products and packages Build trust quickly, especially with non-native English speakers Explain features, pricing, and installation process clearly Upsell additional services or accessories where appropriate Process orders using our CRM and maintain accurate records Collaborate with dispatch and tech support teams as needed Provide excellent post-sale communication and basic troubleshooting support Required Skills and Experience Fluent in English and at least one of: Hindi, Bengali, Punjabi Strong communication and interpersonal skills Ability to quickly learn technical product features Comfortable with CRM systems and order processing Energetic, self-motivated, and able to work independently What We Offer Hourly pay plus commission-based bonuses Training on dashcam technology and customer sales approach Opportunity to work in a fast-growing sector Supportive, multilingual team environment Potential to transition to full-time as the team expands How to Apply Please send your CV and a short cover note outlining your experience and language skills

Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals. • Identify new market opportunities and recommend business development initiatives. • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports. • Analyze P&L statements, balance sheets, and cash flow to ensure financial health. • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance). • Establish performance metrics (KPIs) and monitor progress toward operational targets. • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff. • Conduct performance reviews, set development plans, and foster a culture of continuous improvement. • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models. • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals. • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution. • Implement quality assurance and compliance programs. • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards. • Identify operational risks and develop mitigation strategies. • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred. • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role. • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management. • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams. • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes. • Communication: Excellent verbal and written communication, negotiation, and presentation skills. • Analytical Skills: Proficient in data analysis and performance/operation metrics. • Adaptability: Comfortable working in fast-paced, changing environments. • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”] • Travel: Up to X% domestic/international travel may be required. • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure. • Comprehensive benefits package (health, dental, vision, retirement). • Professional development and continuing-education opportunities. • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.

This role is ideal for someone with a strong marketing background in the hospitality or restaurant industry, who also has a flair for business development and enjoys building B2B relationships in hospitality. You’ll be responsible for promoting both our restaurants and catering services, conducting market research, and managing sales and marketing activities from end to end. In addition to your core responsibilities, you will also support the management team in day-to-day restaurant operations when needed, ensuring a seamless alignment between marketing initiatives and front-of-house experiences. ⸻ Key Responsibilities Marketing (Restaurant & Catering): • Develop and implement integrated marketing strategies for both dine-in and catering services. • Plan and execute digital campaigns across social media, email marketing, and online advertising platforms. • Manage content creation for Instagram, website, menus, and print materials. • Track and analyse marketing KPIs, customer engagement, and return on investment. • Conduct market research to identify trends, target audiences, and competitor insights. • Build and maintain relationships with corporate clients, event planners, universities, and local businesses. • Organise and attend industry events, tastings, and meetings to generate leads. • Manage the full sales funnel — from inquiries and quotations to follow-ups and client feedback. Operational Support: • Collaborate with the management team to align marketing strategies with operational goals. • Provide hands-on support during peak times and special events, helping ensure a smooth guest experience. ⸻ Requirements • Bachelor’s degree in Marketing, Hospitality Management, or Tourism Management (preferably from a recognised university). • Fluency in English (spoken and written). • Minimum 3 years of experience in a marketing and/or sales role within the hospitality, restaurant, or catering industry. • Strong communication, negotiation, and client relationship skills. • Proficiency in digital marketing tools such as Meta Business Suite, Mailchimp, Google Ads, and Canva. • Highly organised, detail-oriented, and results-driven.

Lead and supervise the staffs. Manage shift schedules, delegate responsibilities, and ensure team performance aligns with service standards. Maintain high levels of customer satisfaction by managing service flow, handling complaints, and ensuring prompt and friendly service. Act as the point of escalation for complex customer concerns. Oversee day-to-day floor activities including opening/closing procedures, cleanliness, stock display, and compliance with food safety and hygiene standards. Support onboarding of new staff and conduct on-the-job training. Ensure compliance with health and safety regulations, food hygiene legislation, and internal policies. Work with the kitchen and barista teams to monitor stock usage, place restocking orders when needed, and ensure availability of essential items. Report to the Management regarding staff performance, customer feedback, and operational issues.

 Delivering excellent service to ensure high levels of customer satisfaction.  Motivating the sales team to meet sales objectives by training and mentoring staff.  Creating business strategies to attract new customers, expand store traffic, and enhance profitability.  Hiring, training, and overseeing new staff.  Responding to customer complaints and concerns in a professional manner.  Ensuring store compliance with health and safety regulations.  Developing and arranging promotional material and in-store displays.  Preparing detailed reports on buying trends, customer requirements, and profits.  Undertaking store administration duties such as managing store budgets and updating financial records.  Monitoring inventory levels and ordering new items.