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Join CDA as a Consumer Support Case Handler! \n The Role \n At CDA we understand that to be the best brand we can possibly be, we need the best people on board. Our work culture is inclusive, and we offer our employees a welcoming environment, allowing our people to perform at their best, delivering great service to our customers whilst achieving their personal career goals. \n Our end-user customers contact us through our aftersales contact centre using chat, telephone and email. As a Case Handler, you will have the satisfaction of knowing that you own the customer journey from start to finish. \n What You’ll Be Doing \n You will use your skills, training, knowledge and experience to assess a customer query and provide an optimal solution, whether that be resolving an issue remotely or arranging a visit by one of our highly skilled engineers. \n · Handle inbound and outbound customer/retailer contacts covering a full range of differing issues \n · Turn problems around, cost effectively, positively and with the customer at the forefront \n · Ensure that all contacts and information is recorded efficiently and accurately \n You’ll be working 37.5 hours per week between 8:30am-6pm, Monday to Friday, with a shorter 9am–1pm shift on Saturdays, worked on a rota basis. We understand the importance of work-life balance, so while there may be times when flexibility is needed to meet business demands, we aim to keep things predictable and fair. \n We also offer a hybrid working model – with 1 weekday and Saturdays worked from home. \n Who we are looking for \n You will take pride in delivering an exceptional level of service. You’ll be a good listener; attention to detail is key and you’ll be the kind of person who finds solutions and takes ownership with a sense of responsibility. \n You’ll need a friendly telephone manner and have good verbal and written communication skills. A candidate with IT literacy would be highly beneficial, as we rely on the latest software tools to provide excellent service. \n You will be able to empathise with our customers and genuinely want to help resolve their issue quickly. \n Prior experience in customer service is a plus, but not a requirement—we provide full training to set you up for success! \n What You’ll Get in Return \n A salary of £24,785.69 and annual bonus potential after a probation and training period. \n We are located in an idyllic rural setting on the outskirts of Nottingham in Langar. \n We also offer an excellent suite of benefits including. \n\n • 23 days plus bank holidays rising to 25 in year 2 and 27 in year 5.\n, • Company contributory pension package.\n, • Life assurance\n, • Westfield health membership\n, • Free onsite gym\n, • Exclusive staff discount on all our appliances\n, • Holiday Purchase Scheme\n\n

About The Company The Belvoir Lodge family are recruiting! Belvoir Lodge is a 5-bed residential care home in Nottingham! We support adults with learning and physical disabilities to live a life they love. Each of the individuals we support here at Belvoir Lodge has their own bedroom which is decorated however they like! The individuals we support at Belvoir Lodge love spending time in the garden, playing lots of games and spending time with friends and family! We love nothing more than a BBQ in the lovely sunshine and cooking up a storm inside too! We love parting and celebrating each other’s birthdays with lots of cake and music! We love taking trips out for food to Nando’s and of course going to the pub for a drink too! We love all things Christmas and can’t wait to decorate the house each year! If you’re looking for a job that’s meaningful where you can make a difference - then it’s time to apply and help us live our best lives. At Salutem Care and Education, we recognise the value and wisdom that come from all stages of life. Join our team to be a part of a community that truly appreciates the richness of age diversity. Now we've shared a glimpse of what it's like to work for us, let us introduce ourselves. We’re Salutem and we are committed to making a positive impact on the lives of thousands of children and adults in England and Wales across our residential homes, schools and day centres. Our dedicated support teams empower individuals to overcome any obstacles and live the life they choose. Each day will be different, and the main focus of your role is to provide daily support to adults in our residential services. It’s definitely not a normal 9-5, you can work days, nights, and flexible shifts too. Talking of ‘dream’ jobs, some of our shifts are sleep-ins! We want the best for everyone we support and that's what makes us a family. If you have the ability to support someone to feel at home, be their true self, and do what makes their heart happy - we want to hear from you. This is a meaningful role and will suit someone who is looking to make a difference and make memories that'll last a lifetime. We know our staff put 100% into building brighter futures for the individuals we support. That's why we offer career progression no matter where you start in the organisation. Your progress here will be regularly reviewed and as you gain expertise your rate of pay will increase. We believe in creating a Career from Care and we want the support workers we recruit now to become our managers of the future! We’re committed to supporting the wellbeing of our team and our benefits package has something for everyone – including these key highlights: - Competency Frameworks and Pay Scales – We have a development and reward initiative in place for all our individual colleagues and teams, showing clear career pathways, progression & promotion opportunities, and pay scales to work towards if desired. - Blue Light Card – Working in social care, all our staff qualify for thousands of discounts in shops, restaurants, and venues on the high street with a Blue Light Card. You can register to get 2-years access to the Blue Light Card for £4.99 and reclaim this cost via our expenses process. - Wagestream - Any day can be payday with Wagestream, as you can withdraw some of your wages earned early.* - Care Friends, Refer-a-Friend Scheme – Instantly earn points and cash rewards for referring people you know for roles at Salutem. - Sovereign Health Care Plan – Affordable cover to help with your healthcare and private medical costs. - Canada Life, Group Life Assurance - To protect all our staff from day one of employment, we provide a Death in Service benefit via Canada Life, which is offered at 1 x your annual salary. - Blink, our internal communications app - Giving you a voice and a sense of community across the organisation. - Pension scheme - for all qualifying staff - Free DBS check (Disclosure and Barring Service) As an organisation, we're committed to supporting our teams and offering a range of perks that look after your financial, mental, emotional and physical wellbeing. *Terms and conditions apply. We have a massive duty of care towards those we support who are often the most vulnerable in society, which is why our staff are encouraged to keep up to date with vaccines and focus on self-care too. About The Role Key Responsibilities As a Support Worker, you will provide high-quality, person-centred support that promotes independence, wellbeing, and positive outcomes for the people we support. Key duties include: Delivering person-centred support in line with individual care plans, risk assessments, and support needs. Promoting independence, choice, dignity, and inclusion in daily life. Supporting individuals with personal care, medication, health appointments, and wellbeing activities where required. Assisting people to develop life skills, access education, employment, volunteering, and community opportunities. Encouraging social participation, hobbies, and positive relationships. Following Positive Behaviour Support plans and responding to challenging situations with professionalism and empathy. Safeguarding individuals by recognising and reporting concerns in line with policies and procedures. Supporting household tasks, meal preparation, budgeting, shopping, and maintaining a safe and welcoming home environment. Keeping accurate records, including daily notes, incident reports, health information, and financial records. Working collaboratively with colleagues, families, healthcare professionals, and external agencies. Following all health and safety, regulatory, and organisational policies and contributing to continuous service improvement. Attending training and participating in ongoing professional development. Flexibility is essential, as the role may involve evenings, weekends, bank holidays, sleep-ins, waking nights, and other shift patterns as required. Our Core Values: ➡️Supportive: Helping everyone reach their full potential. ➡️Ambitious: Striving for the best outcomes. ➡️Loyal: Prioritising our staff and the people we support. ➡️Unique: Innovating without compromising quality. ➡️Transparent: Fostering openness and mutual respect. ➡️Engaging: Partnering with everyone involved. ➡️Meaningful: Offering fulfilling opportunities. Why Choose Us? ✅Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support. ✅ Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support. ✅ Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance. ✅ Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities. Still not convinced? Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute. Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces. ♿ Proud to be a Disability Confident Committed employer. Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks

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