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  • Assistant Housekeeping Manager
    Assistant Housekeeping Manager
    8 days ago
    Full-time
    London

    Summary: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Responsible for meeting or exceeding all KPIs that are directly influenced by this role. 2. Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. 3. Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 4. Ensures staterooms/suites and Lofts (Oasis/Quantum class only) are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, and general set up standards for daytime and evening/turndown service. 5. Oversees the Bell station during peak times and when scheduled in accordance with company standard operating procedures. Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. 6. Supervises all cleaning processes in the public/crew areas and at the Pool Deck. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 7. Works in conjunction with Housekeeping Manager to Supervise and monitor luggage handling process for smooth Embarkation and Disembarkation process. 8. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Assistance Executive Housekeeper/ Executive Housekeeper) the performance of all direct reports. 9. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and services are met. 10. Presents any overtime needs to Executive Housekeeper for a final approval. 11. Collaborates with the Housekeeping Manager and Executive Housekeeper to review the requirements of the day’s schedule. 12. Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner. 13. Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. 14. Will be responsible for auditing crew timecards. 15. Attends meetings, training activities, courses and all other work-related activities as required. 16. Is responsible for conducting daily inspections in the areas assigned. 17. Is responsible for filling out performance evaluations. 18. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 19. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries. 20. Responsible for Sanitation Logs and SQM Logs. 21. Achieving ratings/targets that are set by the company. 22. Perform inventories of linen, amenities etc. once a month or as often as needed. 23. Conduct /oversee on-the-job trainings with new hire subordinates or employees on cross training. 24. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 25. Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval. 26. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. 27. Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

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  • Supervisor
    Supervisor
    8 days ago
    £31000–£33000 yearly
    Full-time
    London

    Job Summary We seek a dedicated and experienced Supervisor to oversee operations in our dynamic restaurant environment. The ideal candidate will possess strong leadership skills and a passion for culinary excellence, ensuring that our team delivers exceptional service and maintains high food safety standards. As Supervisor, you will be crucial in supervising staff, managing daily operations, and fostering a positive work atmosphere. Skills and Qualifications • Leadership and Management: Proven ability to lead, manage, and develop a team. • Customer Focus: Passion for delivering exceptional guest experiences. • Communication: Strong written and verbal communication skills. • Problem-Solving: Ability to quickly identify and address issues that arise in a fast-paced environment. • Industry Knowledge: Understanding of industry trends, regulations, and best practices. • Creativity: Ability to suggest new ideas and processes to improve operations. Key Responsibilities • Operational Oversight: Assist in managing the day-to-day operations of the establishment, ensuring all aspects from food and beverage service to housekeeping and front desk run smoothly. • Staff Management: Recruit, train, schedule, and evaluate staff, providing guidance and support to ensure high standards of service and a positive team environment. • Customer Service: Serve as a direct point of contact for guests, handling inquiries, resolving issues, and ensuring a high standard of guest experience. • Quality Control: Monitor and uphold hygiene, health, and safety standards, as well as quality standards for food production and presentation. • Event Coordination: Support the planning and execution of special functions and events, ensuring they are organized effectively. • Leadership: Lead by example, motivating the team in order to achieve the goals proposed by the Company. Job Types: Full-time, Permanent Salary - 31k - 33k including Tronc Expected hours: Between 40-45h / week Benefits: • Company pension, • Discounted or free food, • Employee discount, • Sundays off Schedule: Day shift / Night shift Saturday availability Sunday Closed Ability to commute/relocate: Old Street EC1V 9HL: reliably commute or plan to relocate before starting work (preferred) Work Location: In person Expected start date: ASAP

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  • Office Coordinator
    Office Coordinator
    16 days ago
    Full-time
    Archway, London

    • Previous experience as a Housekeeping Office Coordinator in a 5-star hotel is essential., • Good working knowledge of the Opera Property Management System (PMS)., • Flexible to work both morning and evening shifts, including weekends and public holidays when required., • Previous experience as a Housekeeping Floor Supervisor is highly desirable., • Excellent communication and organisational skills., • Ability to work well under pressure in a fast-paced luxury hotel environment., • Strong attention to detail and commitment to delivering exceptional guest service., • Confident in coordinating housekeeping operations and communicating effectively with the Front Office, Engineering, and other hotel departments. Key Responsibilities: • Coordinate the daily operations of the housekeeping department., • Update room statuses accurately using the Opera PMS., • Handle guest requests and ensure they are communicated promptly to the housekeeping team., • Maintain housekeeping records, reports, and administrative documentation., • Liaise with the Front Office and other departments to ensure rooms are ready on time., • Support the Executive Housekeeper and Assistant Housekeepers with administrative and operational duties., • Assist with staff scheduling, attendance records, and daily task allocation., • Ensure the highest standards of cleanliness, efficiency, and guest satisfaction are maintained at all times.

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  • Domestic Cleaner and Housekeeper
    Domestic Cleaner and Housekeeper
    2 months ago
    £16–£17.5 hourly
    Part-time
    Woodford Green

    Overview We are a new premium domestic cleaning agency serving homes across Redbridge, Epping, South Woodford, and Chingford. We specialise in regular maintenance cleans, deep cleans, and end-of-tenancy cleaning all carried out using eco-friendly, sustainable products. We hold ourselves to a higher standard, and we look for people who do the same. We are committed to the long-term development of our team: cleaners who grow with us will be considered for permanent positions as the business expands. Every member of our team will be fully supported, DBS-checked, and covered by our company insurance. We are seeking top quality cleaners to maintain our high standards of cleanliness and organisation within private residences or commercial premises. This role offers an opportunity to work in a supportive environment where attention to detail and professionalism are highly valued. Prior experience in janitorial services, hotel housekeeping, or commercial cleaning is advantageous but not essential, as training will be provided. Duties • Carrying out domestic cleaning to a high standard in private homes including dusting, vacuuming, mopping, and sanitising surfaces., • Following our job checklists for maintenance cleans, deep cleans, and end-of-tenancy cleans, • Using our provided cleaning products safely and correctly, • Taking before-and-after photos on your phone to confirm job completion, • Communicating any issues or client feedback to the manager promptly, • Maintaining a professional and friendly manner with clients at all times, • Arriving on time and notifying the manager of any delays, • Change bed linens and organise rooms to ensure a welcoming environment, • Clean bathrooms and kitchens, including appliances and fixtures, • Restock supplies such as toiletries and cleaning products as needed, • Ensure all cleaning equipment is maintained in good working order Skills • Must be able to clean to an incredibly high standard, • A genuine pride in your work and strong attention to detail, we're looking for someone who is anal about dirt!, • Strong organisational skills, • Good time management to complete tasks efficiently within allocated schedules, • Excellent customer service skills with a friendly and professional demeanour, • Ability to work independently and as part of a team, • Flexibility to adapt to different environments and client preferences, • Reliability; clients depend on you showing up on time, every time, • Good communication; able to follow instructions and report back clearly, • A professional and friendly manner with clients in their homes, • Ability to work independently without supervision Essential • A smartphone with WhatsApp for scheduling and communication, • Right to work in the UK, • Must speak excellent English Desirable • Previous cleaning experience, domestic or commercial, • Own car and driving licence, • Knowledge of cleaning products and safe handling Recruitment process • Apply, • Telephone interview (for pre-screened successful candidates), • Trial clean, • Deadline: Monday 22nd June, 6pm

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