Part-Time Marketing & CRM Assistant
10 hours ago
London
Part-Time Marketing & CRM Assistant Hybrid – Ealing, London | 2 days per week Berenice London is a growing specialist hair and wig business based in Ealing, London. We are looking for a highly organised, proactive and tech-confident Marketing & CRM Assistant to work closely with our founder and help us better organise and manage our marketing systems and customer communications. This is not primarily a social media management role. We already have a team member responsible for our social media and content. Instead, we are looking for someone who loves organisation, systems, email marketing, customer communication and making sure things actually get done. What you'll be helping with • Managing and monitoring our GoHighLevel CRM, • Setting up, reviewing and improving email automations and customer journeys, • Making sure leads and customers are correctly organised, tagged and followed up, • Managing and improving our Calendly booking journeys and automated communications, • Taking ownership of organising and managing our Zoho email inbox, • Responding to customer enquiries and emails in a professional, warm and helpful way, • Identifying emails that need the founder's personal input and making sure they are brought to her attention, • Following up customer enquiries and conversations where appropriate, • Editing and maintaining customer information within our systems, • Reviewing our existing automated emails and identifying where communications could be improved, • Helping plan email newsletters, including coming up with ideas and keeping a regular newsletter schedule, • Working alongside our existing social media/content team member, • Helping the founder plan content and making sure planned Instagram videos actually get recorded, • Keeping track of marketing ideas, improvements and unfinished projects and helping move them through to completion, • Regularly reviewing our customer journey and spotting things that aren't working as well as they should The person we're looking for You don't need to be a senior marketing manager. We're looking for someone who is: • Extremely organised, • Proactive and comfortable taking ownership, • Confident learning and using online systems, • Comfortable with CRM and email marketing software, • Excellent at written English and confident communicating directly with customers, • Warm, professional and thoughtful in their communication, • Able to understand when they can deal with something themselves and when something needs to be escalated to the founder, • Able to work independently, • Naturally good at following things through, • Comfortable reminding and chasing the founder when something is needed!, • Interested in improving how a small growing business operates Experience with GoHighLevel, Zoho or Calendly would be a big advantage, but you don't necessarily need experience with all three if you're confident learning new systems. The role Part-time – approximately 2 days per week We envisage this being a hybrid position, with approximately one day per week working with us in Ealing and the remaining time working remotely. There may be an opportunity for the role and hours to grow over time. You'll work closely with the founder of Berenice London as well as our existing remote marketing/content team member. We're a small business, so we're looking for someone who enjoys being involved, bringing ideas and gradually taking ownership of their area rather than waiting to be given every individual task. To apply Please send us your CV together with a short introduction telling us: 1. Why this type of role interests you, 2. Any experience you have with CRM systems, email marketing, automations or Calendly, 3. An example of something you've organised or improved without being specifically told how to do it, 4. Your experience communicating with customers by email, 5. Your availability for part-time work and ability to work from Ealing approximately once per week We care much more about finding the right person with the right attitude than finding someone with a long list of qualifications.