Senior Client Services Account Manager
hace 4 días
London
TFR is a trusted agency with specialist QSR, Hospitality and Leisure omnichannel expertise, having worked with some of the world’s leading brands. Working within the biggest department, we’re looking for a Senior Account Manager who will work very closely with a Business Director to lead and grow accounts within your remit, acting as the central conduit between your clients and our internal teams. With prior experience in the QSR sector and a working knowledge of HFSS and implications for the wider industry and marketing mix, we are looking for someone who will be a strategic and cultural partner to their clients, acting at pace, to ensure the work delivers impact every single time. Key Responsibilities Client Management: • Lead your designated client relationships from a strategic and tactical perspective, with confidence and clarity., • Build deep understanding of your client’s world and strategic marketing goals, using your industry expertise to advise and shape campaigns, including the new HFSS regulations., • Become the go-to partner for your clients, bringing thought leadership, cultural insight and creative excellence into every single touchpoint., • Shape briefs and ensure they’re grounded in cultural and QSR category intelligence., • Contribute to idea development and push thinking that elevates the client’s work., • Translate cultural and consumer insight into compelling storytelling and clear recommendations., • Work with the wider team to oversee end-to-end delivery across your client campaigns, ensuring work is on time, on brief and commercially sound., • Work with cross-functional teams across Creative, Strategy, Social, Production, PR and Talent, creating a positive and collaborative environment with clear communication and expectations., • Drive quality control and uphold TFR’s high standards across social, content, experiential, influencer and PR activity., • Support development of scopes and statements of work and costings across your integrated client campaigns. You’ll thrive here if you bring: • A minimum of 6 years’ experience in client servicing roles within an agency, with a minimum of 1 year specifically managing a QSR or Hospitality brand either at Account Manager or Senior Account Manager level., • Experience leading integrated campaigns across social, content, experiential, PR and influencer activity., • Strong understanding of brand building within high demand, culturally led sectors., • Excellent communication (verbal, written, presentation) with client leadership presence., • Strong strategic thinking and ability to link insight to ideas and execution., • Highly organised with rigorous attention to detail across budgets, scopes and delivery., • Ability to manage multiple priorities with calm and focus in a fast-paced environment.