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  • Office Manager
    Office Manager
    12 hours ago
    Full-time
    London

    About the role Add-Olives Ltd is a growing food wholesaler and distributor specialising in Mediterranean foods, olives, nuts and other food products. We are looking for an experienced, proactive and technology-driven Office Operations & Systems Integration Manager to oversee our office operations, financial administration, customer service, import logistics and team management. The successful candidate will also lead the implementation of software integrations, automation and AI solutions to modernise our business processes, reduce manual administration and improve overall efficiency. Key responsibilities 1. Systems Integration, Automation, EDI & AI • Implement and manage software integrations, particularly between Sage 50, Microsoft 365 and our e-commerce website and external business systems., • Set up and manage EDI connections with customers and suppliers, including the electronic exchange of purchase orders, sales orders, invoices and other trading documents., • Introduce automated customer order processing, including email and PDF order recognition., • Implement automatic supplier invoice recognition (OCR) and processing., • Explore and introduce AI and automation tools to improve administration, reporting and business efficiency., • Identify opportunities to reduce manual data entry and streamline business processes. 2. Financial Administration & Credit Control • Manage customer credit control, overdue accounts and debt collection., • Oversee supplier invoices, purchase ledger and supplier statement reconciliations., • Set up and manage automated bank feeds and regular bank reconciliations., • Improve financial reporting, cash flow monitoring and accounting procedures. 3. Import Logistics & Purchasing Coordination • Arrange and coordinate imported goods transportation, including international shipments and deliveries., • Liaise with overseas suppliers, freight forwarders, shipping companies and customs agents., • Coordinate shipping schedules, transport documentation, customs clearance and delivery arrangements., • Monitor incoming shipments and resolve transport or delivery issues. 4. Customer Service & Office Management • Handle customer enquiries by telephone and email., • Oversee customer orders, order queries and general customer service., • Supervise and coordinate the office administration team., • Allocate responsibilities, monitor performance and improve working procedures., • Ensure efficient communication and smooth day-to-day office operations. Essential experience and skills • Proven experience in operations management or a similar senior business administration role., • Strong knowledge of Sage 50 and accounting processes., • Experience with credit control, purchase ledger, sales ledger and bank reconciliations., • Experience implementing software integrations and business automation., • Experience with EDI systems and electronic document exchange., • Excellent IT skills, particularly Microsoft 365 and Excel., • Experience supervising staff and managing operational processes., • Strong organisational, communication and problem-solving skills. Desirable: • Experience in food wholesale and hospitality distribution., • Experience in international logistics, imports and freight coordination., • Knowledge of OCR invoice recognition, ERP/CRM systems and AI tools., • Experience automating business processes and integrating accounting software with e-commerce platforms. The ideal candidate We are looking for someone who is commercially aware, independent, organised and forward-thinking. This is not simply an office administration position. We need someone who can take ownership of important business functions, manage customer and supplier relationships, improve existing systems, introduce modern technology and AI, supervise people and help drive the company's future growth. If you have the experience and ambition to make a real difference to a growing business, we would like to hear from you. To apply, please send your CV together with details of your relevant experience and salary expectations

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  • Business Support Officer
    Business Support Officer
    1 day ago
    £35000–£42000 yearly
    Full-time
    London

    Role Overview LOVII GROUP LIMITED is a UK-based e-commerce and retail business engaged in the sourcing, importation, online sales, warehousing, and distribution of household products and lifestyle goods through its independent online store and third-party sales platforms. The company also coordinates international procurement, logistics, customer fulfilment, and supplier relationships as part of its ongoing commercial operations. The company is seeking a Business Support Officer to assist with day-to-day business operations, supplier coordination, logistics administration, sales support, and general operational activities. The successful candidate will work closely with management and external partners to ensure smooth business processes, timely order fulfilment, and efficient coordination across multiple business functions. Key Responsibilities Assist in coordinating daily business operations across sales, procurement, logistics, and customer fulfilment activities; Support communication and order coordination with suppliers, logistics providers, and overseas business partners; Maintain procurement records, invoices, contracts, and other operational documentation; Monitor online orders, shipment status, and customer fulfilment processes across e-commerce platforms; Maintain and update operational data, spreadsheets, and internal administrative systems; Provide customer service support and respond to customer enquiries regarding products, orders, and deliveries; Assist with stock monitoring and inventory coordination for online sales operations; Support promotional campaigns, online marketing activities, and customer engagement initiatives across company sales channels; Provide general administrative and operational support for ongoing business activities. Recruitment Requirements Bachelor’s degree or above in Business Administration, Management, Logistics, International Trade, E-commerce, or a related field; At least 1–3 years of experience in business support, operations, administration, logistics, e-commerce, or a related role; Strong organisational and administrative skills with good attention to detail; Good written and verbal communication skills in English; Ability to manage multiple tasks and work independently in a fast-paced environment; Good knowledge of Microsoft Office applications, including Excel and Word; Experience with e-commerce platforms, order processing systems, or logistics coordination would be advantageous; Understanding of international trade, shipping, or supplier coordination would be beneficial; Additional language skills, particularly Chinese, would be advantageous but are not essential.

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