Trabajos it helpdesk en Reino Unido

This is an exciting opportunity for someone who enjoys problem-solving, working with a variety of tech, and helping users stay connected and productive. IT support or helpdesk environment. RT Recruitment is partnering with a leading organisation in Central London that is seeking a skilled and custom

Act as the first point of contact for all incoming support queries. Maintain accurate records of all service requests and interventions. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of L

Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Service Desk Engineer£30,000 - £37,000 plus benefits including IT training and certificationsLondon, NW1. Build p

We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. Previous experience in a helpdesk, service desk, or administration role. Log and monitor helpdesk requests using the internal

Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background. Customer Support – SaaS / IT Helpdesk / CRM. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.

Japanese speaking IT Helpdesk Engineer (On-site).A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations.You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer

WHO WE ARE: TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. WHAT YOU'LL DO: TKO is seeking a highly skilled and proactive Senior Business Analyst to play a pivotal role in delivering innovative software solutions for the IMG business unit. The Senior Business Analyst will act as a bridge between business needs and technical execution, collaborating closely with IT and business stakeholders to ensure IT solutions align with business objectives and are delivered efficiently. The role will involve general stakeholder management, requirements elicitation, project management, creating structured requirements and project documentation, compiling compliance-related artefacts, and managing UAT and deployment activities. The role will be based in London (Chiswick), UK, and offers an exciting opportunity to work at the intersection of sports and technology, contributing directly to the growth and success of a fast-paced, global organization while collaborating with colleagues across the UK and the United States. Key Responsibilities • Collaborate with the Business Relationship Manager and business stakeholders for new and inflight projects:, • Gather, analyze, and document business and functional requirements., • Collaborate with day-to-day communication with business stakeholders., • Develop detailed process flows, dataflow diagrams, and data migration strategies., • Collaborate in specifying UAT scripts and facilitating UAT sessions., • Influence UX/UI and graphic design process., • Prepare and present project reports., • Compile and maintain all necessary compliance and audit documentation., • Participate in smoke testing., • Be responsible for post-implementation product maintenance and support. This includes:, • Serve as a custodian for the product(s) and act as the functional subject matter expert., • Document and manage change requests in well-defined user stories and follow internal protocol for review and approval., • Monitor and efficiently resolve assigned application issues raised through the corporate helpdesk., • Investigate and troubleshoot problems, determining appropriate actions including escalation to specialized teams when necessary., • Liaise with the application managers and solutions teams when necessary to resolve issues requiring more specialized intervention. YOU HAVE THESE: • Educated to a degree level, • At least 5-7 years of experience in similar role, • Established experience as a Product Analyst, Product Manager, Business Analyst, or a similar role with proven experience in supporting complex enterprise sales CRM, media rights management, or operational systems, • Experience with working with international cross-functional teams, • Proficiency in creating professional presentations using PowerPoint (including data visualization and effective storytelling), • Experience in documenting functional requirements/requests, • Experience in working with commercial software applications such as CRM, ERP, etc., • Strong business acumen, • High energy and ability to work effectively under pressure and tight deadlines, • Ability to manage multiple workstreams while ensuring high-quality deliverables, • Excellent understanding of SDLC, • Experience with ticketing management software such as Jira, DevOps, etc., • Working experience in requirements elicitation, documentation, and project management, • Working with major project management methodologies (Agile, Prince2, etc.) WE'D ALSO LOVE IF YOU HAVE THESE: • Working knowledge of the sales and marketing industry, • Sports & Entertainment experience preferred, • Understanding of ITIL processes, • Experience with the Power BI reporting suite WORKING CONDITIONS: Perm - London, Chiswick Park Mon-Fri, 9am-5pm

Job Title: Facilities Management (FM) Helpdesk Officer Location: London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT Salary: £18.22 per hour Hours: Full-time Job Purpose The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers. Key Responsibilities • Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system., • Log, prioritize, and assign service requests to appropriate teams or contractors., • Track the progress of work orders, ensuring timely resolution and stakeholder updates., • Escalate urgent issues or unresolved requests to relevant personnel., • Maintain accurate records of service requests, maintenance schedules, and compliance documentation., • Coordinate planned preventive maintenance (PPM) activities and contractor visits., • Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs)., • Assist with procurement by raising purchase orders and tracking invoices for FM-related services., • Liaise with external contractors to schedule maintenance, repairs, and inspections., • Ensure contractors comply with site policies, health & safety regulations, and agreed service levels., • Verify completion of works and follow up on outstanding tasks., • Provide courteous and professional support to staff, tenants, and external stakeholders., • Keep requesters informed of the status of their service requests., • Handle complaints and service escalations efficiently to ensure prompt resolution. Essential Skills & Experience • Previous experience in facilities management, customer service, or administrative roles., • Strong organizational skills with the ability to manage multiple tasks simultaneously., • Excellent written and verbal communication skills., • Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems)., • Ability to work under pressure and prioritize workload effectively., • Strong attention to detail and problem-solving abilities. Desirable Qualifications • Experience in a facilities management environment., • Knowledge of health & safety regulations and compliance standards., • Understanding of SLA and KPI reporting within an FM setting., • Proficiency in data management and reporting tools. About Us • Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do., • The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406. Important Notice The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at .

Business Systems Trainer & Business Process Support Specialist London Hybrid working About Us: We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes. Role Purpose: This new position has a primary focus on end user systems training, while delivering additional user and project support. You will be responsible for designing and delivering CRM training following established business process, providing some business application support, and contributing to the successful rollout and adoption of IT/business improvement projects. You will play a key role in ensuring our teams fully understand and utilise our CRM, associated tools, back office applications, and other core business systems to drive productivity and operational excellence. Key Responsibilities Training: • Design, develop, and deliver engaging training sessions for staff at all levels, predominantly covering CRM with additional instruction on the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive, etc.) and other relevant business applications., • Develop and maintain training materials, user guides, video tutorials and quick reference guides., • Deliver new starter CRM inductions, refresher training for existing staff and train users on new functionality., • Identify training needs through user feedback, system usage data, and liaison with managers., • Promote best practices for using CRM tools and business systems. Support: • Act as a first point of contact for CRM usage queries and business process adherence, • Troubleshoot and resolve user-related issues promptly., • Escalate complex technical issues to appropriate internal or external support teams as needed., • Maintain accurate records of support requests, resolutions, and recurring issues using the helpdesk ticketing system Projects & Continuous Improvement: • Support the planning, rollout, and adoption of CRM and IT related business change projects., • Contribute to user acceptance testing, documentation, and user training for new systems or enhancements., • Liaise with stakeholders to capture feedback and identify opportunities to streamline processes., • Assist with CRM system configuration and data updates as required., • Champion the adoption of new technologies and processes across the business. Essential Key Requirements: • Proven experience delivering CRM or IT training in a business environment., • Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Power Automate, etc.), • Good understanding of CRM systems, ideally in a recruitment environment, • Experience providing user support and troubleshooting business application issues., • Ability to translate complex technical information into simple, user-friendly training., • Excellent communication and interpersonal skills., • Strong organisational skills and ability to manage multiple tasks simultaneously., • Flexible and proactive approach with a willingness to learn and adapt., • Strong problem-solving skills and attention to detail. 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲 𝗯𝘂𝘁 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝘁𝗼: ✓ Private Medical Insurance with Vitality ✓ Plus Partner discounts: Apple, Garmin, Waitrose, Virgin, Nuffield, and more ✓ Private Dental Insurance ✓ Hybrid Car scheme ✓ Cycle to Work scheme ✓ Access to a financial advisor for mortgages, investments, savings, & more ✓ Purchase additional annual leave ✓ Enhanced maternity leave ✓ Paid paternity leave ✓ Workplace Nursey benefits ✓ Additional leave for honeymoon, wedding day ✓ Have a day off on us when moving home ✓ Free annual eye tests and flu jabs Get in touch if you would like to learn more.

We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader / Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems. A

Network & Helpdesk Officer - £29k - Central SW London - Permanent, full-time.A heritage, charity organisation that offers nursing accommodation to elderly residents, as well as historic buildings and vast grounds to visitors and guests, is looking for a new member of its IT team, a Network &

Excellent opportunity for those who seek new challenge and long term career progress within the company.This is an internationally operating IT company and they’re actively recruiting a Helpdesk Engineer.The role is to carry out a variety of technical and co-ordination tasks to meet, or exceed, cu

Overview Hybrid with 50% in our Stansted office 50% remote. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidatewill be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs Must be able to commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the following qualifications would be advantageous: Microsoft Certified: Power Platform App Maker Associate Microsoft Certified: Power Platform Developer Associate Microsoft Certified: Power Platform Solution Architect Expert Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days. TPBN1_UKTJ

Onsite Helpdesk Engineer– Japanese speaker. Global IT company is looking for a Japanese speaking Onsite Helpdesk Engineer. Excellent written and verbal communication skill in English and speaking Japanese would be advantage.

Ensure an adequate number of Helpdesk staff are available to meet output specification; escalate resource issues to the Helpdesk Manager. Manage the Helpdesk call logging system and ensure it is fit for purpose. Liaise with the Helpdesk Manager to ensure practical and efficient use of in-house resou

Were looking for a Service Support Analyst (service-focused BA role) to join a live digital service team. This is not an IT helpdesk or desktop support position — it requires hands-on experience supporting applications in production, triaging incidents, and working closely with a Service Manager

As an IT Support Engineer, you’ll deliver technical support and projects for a range of clients across industries. IT Support Engineer – MSP / Field Support – London-Based Clients. Provide remote helpdesk support using RMM and PSA tools on days not spent on-site.

As the IT Support Team Leader, you will manage the day-to-day operations of the IT helpdesk, providing technical support and overseeing a small team of IT Support Technicians. You will work closely with the Senior Facilities Manager and collaborate with other IT teams to ensure that service levels a

We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. Prior experience in IT support for multinational corporations is preferred, with the ability to collaborate with global teams and understand regional compliance differences. In 2023, t

Carry out initial Incident diagnostics, resolve with a first line fix where possible or escalate to other areas of the IT Department to resolve if necessary. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks

Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Experience in a helpdesk, IT support, or customer service tech role. Career growth opportunities as our support function scales with the business.

Experience in a helpdesk, IT support, or customer service tech role. Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira.

We’re seeking an IT Helpdesk Specialist to support our growing tech operations.

IT Desktop Support Engineer role has arisen in a fantastic financial services firm in London. Provide a high level of service and support to all users and maintain internal systems via the IT Helpdesk. Manage and maintain all aspects of Desktops, Mobile devices, Telecoms, and Security.

We are seeking a skilled and motivated Helpdesk Engineer to join our growing IT support team.You will be responsible for delivering exceptional technical support to end users and clients, ensuring IT issues are resolved quickly and effectively.This role requires a strong background in Microsoft clou