It helpdesk jobs in United Kingdom

We are seeking a proactive and experienced IT Operations Specialist to establish and manage IT infrastructure, systems, and support services for our growing UK operation and our expanding network of international offices (including locations such as Dubai, New York, and South Africa). As our first dedicated IT hire in the UK, this role requires someone who is both hands-on and strategic — capable of building systems from the ground up, delivering excellent end-user support, and playing a key role in shaping our global IT foundation. You'll act as the bridge between our UK and international teams, working closely with our overseas parent company to align systems and ensure smooth tech operations across locations. Your key responsibilities will include: • Establish and maintain IT systems, devices, user accounts, and software platforms across UK and international offices., • Design and manage secure network architecture (VLANs, Active Directory, DNS/DHCP configurations)., • Implement and oversee endpoint and enterprise security measures, enforce security policies, and ensure up-to-date compliance with regulatory standards., • Administer and optimize the Microsoft 365 ecosystem (SharePoint, Entra, Azure AD, Exchange)., • Provide responsive 1st and 2nd line support for employees across multiple time zones., • Lead consistent IT onboarding and offboarding processes globally., • Develop and enforce scalable IT policies, standards, and documentation., • Ensure systems comply with UK and international standards., • Manage vendors, software licenses, asset lifecycle, and IT budgets., • Evaluate and implement emerging technologies that improve performance, security, or scalability., • Deliver IT reporting and analytics on infrastructure health, usage trends, and compliance status., • Act as the IT liaison between UK operations and the overseas IT leadership team. We’re looking for someone with: • Proven experience in IT operations or generalist roles, especially in multi-location or fast-growing environments., • Comfortable working independently in a standalone or startup-like capacity., • Solid hands-on experience in infrastructure, networking, cybersecurity, and cloud tools (especially Microsoft 365 and Azure)., • Strong grasp of IT compliance frameworks., • Familiarity with enterprise tools such as ERP, asset management systems, or helpdesk platforms., • Experience with IT vendor management and cross-border support coordination., • Excellent problem-solving, documentation, and interpersonal skills., • Analytical mindset with an eye for process improvement and risk mitigation., • Adaptable and forward-thinking, with an interest in emerging technologies and digital transformation. Education and Certification • Bachelor’s in Computer Science, Information Technology, Electrical & Electronics Engineering, or a related technical field., • Experience in IT, including experience in a leadership or management role., • CCNA (Cisco Certified Network Associate), • Microsoft Certified: Azure Security Engineer Associate, • CompTIA Security+, • ISC² Certified in Cybersecurity (CC) or other relevant cybersecurity or cloud certifications Benefits and Perks of working for SFI Agri Commodities As a fairly new company, we’re still in the early stages of building out our perks and benefits, which makes this an exciting time to join us. You’ll have the opportunity to help shape our workplace culture and the kind of employee experience we create as we grow. That said, here’s what we currently offer: • Flexible, hybrid working environment, • Private medical insurance, • 25 days annual leave, • Pension, • Enhanced parental leave Equal Employment Opportunity We’re proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

Job Summary The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will providing service and repairs of Morgan Stanley’s audio visual and integrated conference room components / equipment. This role interfaces directly with Morgan Stanley daily and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities: • Responsible for identifying defective or failed equipment and take ownership to resolution, • Management of small projects work as defined in the scope of services, • Interacting with client and providing technical reports, • Highlighting to the client and team lead immediately any issues that may impact the Morgan Stanley multimedia estate, • Work with Morgan Stanley support departments and Supplier Account Managers to provide proper resolution options, • Plan and execute small projects from a technical point of view, • Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems, • Perform remote troubleshooting for local and regional offices, • RMA Hardware in line with asset management guidelines, • Complete familiarity with, and adherence to, standard business practices and procedures., • Responsible for identifying defective or failed equipment and take ownership to resolution, • Work with Customer support departments, AVI-SPL Global Helpdesk, AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options., • Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components, • Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training. Other duties assigned as needed Skills and Abilities: • Provide technical leadership for the onsite maintenance team., • Perform network troubleshooting to diagnose static and dynamic IP addresses Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback., • Gather and analyse system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed., • Perform bench repairs on faulty hardware where possible., • Excellent communication skills., • Strong analytical and problem solving skills., • Ability to prioritise tasks and be able to work under pressure., • Able to take ownership and be accountable. Education and/or Experience: • Minimum of 3 years in an AV Service or engineering role, • Trained to the minimum levels as set out in the training matrix in the scope of services, • Proven experience in audio-visual support, ideally in a financial organisation environment, • Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques, • Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston), • Ability to work independently in a customer-facing role with minimal supervision, • Excellent communication and interpersonal skills, • Relevant certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices), • Formal education in Electronics or related field preferred, • Minimum of a High School Diploma or equivalent preferred, • Basic IT network security & protocols AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office / 2 days remote Salary: Negotiable+ healthcare, pension etc. Requirements for Technical Software Support Engineer • This company value top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent), • Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply, • Basic scripting knowledge in Python or Bash beneficial, • You really care about the customer experience and have experience to prove this, • A motivated self-starter with a problem-solving attitude, • Strong aptitude for picking up technologies, • Ability to work with autonomy and as part of a team, • Great communication skills with fluent spoken and written English, • You are keen to work in a client-facing technical role (opposed to taking the R&D route) Responsibilities for Technical Software Support Engineer • You will initially be fully trained on the machine learning platform to understand the intricacies of the product, • You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team), • Manage customer issues from initial report through to resolution, • Basic troubleshooting, and escalation of issues to the tech team, • Give an excellent customer experience throughout the resolution process What this offers • Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates, • An exciting opportunity to forge a career in Technical Support Engineering for a fantastic fast-growing company, • A good remuneration and benefits package Applications If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying that your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address hs been removed by the job-board, full details for contact are available on our website). Keywords: Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer Python / Bash / 1st line / first line RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities. We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Cloud Support Engineer Location: Southwest London (Office-Based) Type: Permanent Start Date: ASAP Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience delivering innovative IT solutions, is seeking a dedicated Cloud Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations. Key Responsibilities Work on a service desk, servicing ticket requests from clients, and providing onsite support. • Create scripts to improve cloud deployment and reporting, mainly in SharePoint, • Act as a dedicated support point for detailed firewall queries, • Maintain strong knowledge of cloud infrastructure and monitoring tools across the team, • Collaborate effectively with external suppliers delivering elements of our service, • Build trust-based relationships with key customers and ensure two-way feedback on products, services, priorities, and challenges, • Provide excellent customer service at all times, • Manage cloud environments, • Update security and network information to reflect infrastructure changes, • Test and roll out updates to firewalls and routers, • Create and manage SharePoint sites and privileges, • Track and remediate compromised accounts, • Demonstrate working knowledge of a leading firewall vendor (FortiGate preferred), • Strong verbal and written communication skills, • Experience on a support helpdesk with a variety of technologies (MSP experience ideal), • Relevant technical certifications, • Knowledge of Power BI and PowerShell is an advantage, • Opportunity to develop skills in new technologies and take control of your technical environment, • Autonomy in your role, allowing for personal growth and efficiency improvements, • Flexible benefits package.

IT Support Associate Location: London (Hybrid, onsite support required) Rate: £180 per day (Inside IR35) Contract: 6 months (with potential extension) Job Summary We’re seeking an experienced IT Support Associate II to provide first-line technical support to corporate employees in a fast-paced, global environment. You’ll be the first point of contact for technical service requests—resolving hardware, software, and network issues across Windows, macOS, and Linux systems. The ideal candidate is customer-focused, adaptable, and highly organized, capable of maintaining productivity and quality while managing a high volume of support requests. Key Responsibilities • Provide day-to-day technical support to corporate end users via chat, phone, and ticketing systems., • Diagnose and resolve Windows, macOS, and Linux issues., • Document and track customer interactions accurately in the ticketing system., • Support both onsite and remote users, including AV and teleconferencing setup assistance., • Follow standard operating procedures (SOPs) and contribute to knowledge base improvements., • Escalate complex issues and system outages as needed to minimize downtime., • Provide onsite and remote IT support to employees at the London office., • Manage helpdesk tickets and perform hands-on troubleshooting. Top 3 Must-Have Skills: • 3+ years’ experience supporting Windows, Mac, and Linux operating systems in a corporate setting., • 3+ years’ experience in a helpdesk or desk-side support role., • Strong troubleshooting ability across multiple OS platforms., • Experience supporting end users both onsite and remotely., • Proven ability to explain technical issues clearly to non-technical users., • Ability to work independently and as part of a team in a high-volume environment., • Bachelor’s degree in Computer Science or IT-related field., • Certifications such as Microsoft MCSE, MCITP, or equivalent (Active Directory experience)., • Advanced Linux systems administration skills., • ITIL Foundation Certification (preferred). If you are interested please apply or send your CV to

About Envision Envision Energy is a world-leading green technology company that provides renewable energy solutions for global enterprises, governments, and institutions. Encompassing three major business sectors - Smart Wind Turbines, Energy Storage, and Green Hydrogen Solutions, Envision Energy collaboratively constructs comprehensive solutions for energy transformation. Envision Energy has received several accolades for its sustainability performance, including the EcoVadis Gold Medal and the CDP “A-List”. It was also recognized in Fortune's “Change the World” list and ranked among the top 10 smartest companies by the MIT Technology Review. Today, Envision Energy leverages its global network of R&D and engineering centers across China, the United States, UK, France, Germany, Denmark, etc. to continuously lead global green technology development. Envision Energy joined the Science Based Targets initiative (SBTi) and committed to achieving the "Business Ambition for 1.5°C" in 2021. It has achieved carbon neutrality across its global operations by 2022 and will achieve carbon neutrality throughout its value chain by 2028. Key Responsibilities: • IT Asset Management: Responsible for the IT asset lifecycle, establishing and optimizing processes for configuration, tracking, and retirement, and leveraging technical methods to improve management efficiency., • AI & Digital Application Development: As the technical executor, responsible for developing, integrating, and deploying AI applications and digital tools to solve high-value business problems., • Data Analysis & Support: Utilize Power BI and other tools to build and maintain key business dashboards, translating data into actionable insights to support management and business unit decisions., • IT Helpdesk: Act as the primary point of contact for IT support for our European employees, providing friendly and efficient troubleshooting for hardware (laptops, printers), software, and desktop issues., • Infrastructure Operations: Maintain, monitor, and troubleshoot office networking infrastructure and server room. Requirements: • At least a Bachelor's degree in Computer Science, Information Technology, or an equivalent technical field., • 2+ years of hands-on experience in IT Operations, including IT asset lifecycle management, infrastructure (networking, servers), and IT Helpdesk, • Demonstrable development/scripting skills in at least one language (Python, JavaScript, C#), • Proven experience building solutions with the Microsoft Power Platform, • Familiarity with Azure or AWS, • A strong interest in AI/LLMs. Practical experience with Dify, or building RAG applications is a major plus.

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You’ll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European IT Director, senior stakeholders and business partners to ensure the IT strategy aligns with business objectives and continually looking to improve the service offering across the organisation. As a hands-on leader, you’ll guide and mentor a team support professionals (1st and 2nd line), foster a proactive and solutions-focused culture and drive continuous improvement across systems, processes and service standards. Key responsibilities • Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring timely, high-quality support and resolution of user issues., • Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools., • Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth., • Escalation & Issue Resolution: Serve as the primary escalation point for complex technical problems, ensuring swift and effective resolution., • Service Excellence: Maintain service-level targets while upholding a consistent, high-touch support experience across all European offices., • Continuous Improvement: Analyse trends, survey data and ticket metrics to identify improvement opportunities and drive service enhancements., • Process & Documentation: Maintain and enhance helpdesk procedures, documentation and internal knowledge bases., • Performance Metrics: Define and monitor KPIs and SLAs to ensure accountability and transparency in service delivery., • Vendor & Asset Management: Support management of European IT assets and mobile vendors; oversee audits, inventory and equipment lifecycle., • Compliance & Security: Ensure helpdesk operations align with data protection and information security policies; collaborate with InfoSec on incident management., • Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless service delivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in IT service delivery or helpdesk management, ideally within a high-touch, fast-paced corporate or professional services environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: • Demonstrated experience managing IT support or service delivery teams., • Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred)., • ServiceNow platform experience, • Active Directory, Azure AD, Okta and Conditional Access, • Outlook, Exchange Online, and Intune, • Windows and macOS environments, • Laptop/desktop migrations and mobile device management, • Familiarity with collaboration and storage tools such as Zoom Workplace and Box Drive., • Excellent communication and stakeholder management skills, including at senior levels., • Strong analytical, organisational, and problem-solving capabilities., • Proven ability to remain calm under pressure and de-escalate challenging situations., • Microsoft certifications and experience with workflow automation are advantageous. Soft skills required include: • A proactive, hands-on leader who thrives in a service-driven culture., • A role model for professionalism, inclusion, adaptability and accountability., • A strategic thinker who also excels in day to day delivery. Why join This is an exceptional opportunity to make a tangible impact on the quality and efficiency of IT services within a leading global Investments global organisation. You’ll have the autonomy to shape the helpdesk function, mentor a talented team and contribute to the ongoing transformation of IT service delivery across Europe.

At BW: Workplace Experts, we deliver high-performing workplaces across Central London with a relentless focus on our Sauce values: Big Ambitions, Grounded Confidence, Integrity and 0% Ego. With over 300 people, we’re proud to be a trusted partner to leading clients, working together to create inspiring, sustainable, and inclusive spaces. Technology is central to how we work. From digital collaboration through Procore, to data-driven decision-making in Microsoft Fabric, to on-site innovation with tools like OpenSpace, Qflow, HammerTech, and Plucky (our robotic assistant), we are shaping the future of fit-out through smarter, safer and more sustainable delivery. As part of our Data & Intelligence Strategy, our Technology team is expanding to ensure we continue to set the pace in our industry. Purpose Own the day-to-day running of BW’s IT service desk and field support function, ensuring every employee receives rapid, expert help with the hardware, software, networks, and security controls they rely on. Key Responsibilities Service Desk & Incident Control • Operate a friendly and professional helpdesk: monitor tickets, calls and walk-ups., • Triage, troubleshoot, resolve or assign cases promptly., • Proactively follow up on tickets and CSAT surveys., • Analyse service trends against SLA targets., • Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/Autopilot/Kandji., • Enforce MFA, conditional access, vulnerability patching and CIS-aligned baselines., • Run phishing simulations, incident playbooks and device-compliance audits., • Collaborate with the IT Manager on threat monitoring, investigations and ISO 27001 compliance., • Plan and execute application upgrades, Intune policy changes and security updates with minimal user disruption., • Provide on-site support to project locations across Central London., • Maintain a living knowledge base, SOPs and runbooks in FreshService., • Lead, develop and inspire junior members of the team through technical walkthroughs, mentoring and shadowing., • Balance multiple open cases against business impact., • Use ticket analytics to identify automation opportunities, drive shift-left initiatives, and improve service delivery., • Act as a champion for smarter ways of working, leveraging data, AI and automation to deliver better outcomes for BW and our clients. Skills & Experience • Technical expertise across Microsoft 365, Azure Active Directory, Intune, Autopilot, and Windows/macOS environments., • Strong knowledge of networking (LAN/WAN, switching, firewalls, VPN) and troubleshooting connectivity issues., • Familiarity with cloud storage and collaboration platforms such as Egnyte, SharePoint, and Microsoft Teams., • Understanding of SQL databases (Azure SQL, Supabase) and their integration into reporting tools such as Power BI., • Experience supporting mobile device management (iOS/iPadOS, rugged devices)., • Hands-on understanding of cybersecurity frameworks (ISO 27001:2022, ISO 22301, Cyber Essentials Plus, CIS controls)., • Proven ability to manage service desks, incidents, and SLAs using ITIL best practices., • Strong communication and coaching skills — able to support colleagues at all levels and contribute to BW’s culture of Big Ambitions, Grounded Confidence, Integrity, and 0% Ego., • A proactive approach to automation, AI adoption and process improvement in support of BW’s wider Data & Intelligence Strategy.

Job Title: ERP Programme Director (Dynamics) Location: London or Edinburgh / Hybrid Rate: £700.00 - £1000.00 per day - Dependent on experience (Outside IR35) Your New Role We are seeking a seasoned interim ERP Programme Director to lead a strategic Microsoft Dynamics transformation programme within a leading Facilities Management organisation. This role will oversee the delivery of a multi-faceted Dynamics / CAFM migration, aligning technology with operational excellence across property services, maintenance, compliance, and workforce management. These programmes have interdependencies to a wider post M&A integration programme of the client's people, payroll and time and attendance system. Roll-outs will hang off key milestones from this programme. Your role will be primarily focused on the client's hard service Dynamics roll out and Maximo to Concept migration programmes. Key Responsibilities: • Lead the programme team of 20-30 people on the end-to-end delivery of Microsoft Dynamics 365 across a Facilities Services organisation., • Own and lead the end-to-end delivery Maximo to Concept migration programme., • Align programme outcomes with FM-specific business processes including asset lifecycle management, reactive and planned maintenance, helpdesk operations, and mobile workforce scheduling., • Collaborate with operational leads, IT, finance, and compliance teams to ensure seamless integration and adoption., • Establish programme governance, risk management, and reporting frameworks tailored to FM environments., • Manage third-party vendors, system integrators, and internal delivery teams., • Drive change management and training initiatives across field and back-office teams., • Ensure regulatory compliance (e.g: CAFM, SFG20, ISO standards) is embedded in solution design., • 10+ years of ERP/CRM programme leadership, with at least 5 years in Microsoft Dynamics 365 with specific expertise around Finance & Payroll systems, • Proven expertise in programme leadership of Maximo to Concept migrations., • Proven experience delivering technology programmes in Facilities Management, Property Services, or Built Environment sectors would be hugely beneficial., • Strong understanding of FM operations, CAFM systems, and service delivery models., • Experience with mobile workforce solutions, asset management, and customer portals., • Familiarity with regulatory frameworks and compliance standards relevant to FM., • Excellent stakeholder engagement skills, including board-level reporting and operational leadership., • Prince2, MSP, or APM certified., • Agile/Scrum experience preferred., • Strong commercial acumen and vendor management skills., • Excellent communication, leadership, and negotiation capabilities. What You Will Get in Return This is a 6-month contract role paying between £700.00 - £1000.00 per day dependent on experience (OUTSIDE IR35) offering a competitive day rate. You'll enjoy hybrid working with flexibility across offices in London and Scotland. This is a unique opportunity to lead a high-impact strategic programme in a collaborative and dynamic environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Desired Skills and Experience ERP Programme Director, Dynamics, Maximo to Concept migration Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

SAP SuccessFactors Lead Location:London (Hybrid) Salary: c£55K to £60K + Bonus and Benefits Are you an experienced HRIS professional with a passion for SAP SuccessFactors and driving digital transformation across People systems? We’re partnering with a global business that’s investing heavily in its HR technology landscape and they’re looking for someone who can take ownership of SuccessFactors across modules such as Employee Central, Performance & Goals, Recruitment, Learning, and People Analytics. The Opportunity As HR Information Systems Lead, you’ll play a key role in shaping how the business leverages SuccessFactors to deliver an outstanding employee experience. Reporting to the Head of People, you’ll ensure the platform runs seamlessly, from configuration and data accuracy to process optimisation and user training. You’ll also lead the integration of new entities post-acquisition, manage day-to-day HR system operations, and champion continuous improvement across the HR tech stack. This is a hands-on role where you’ll combine your technical configuration expertise with a collaborative, people-focused approach, ensuring systems empower teams across the business to perform at their best. What You’ll Do • Own configuration, maintenance and optimisation of SAP SuccessFactors modules, • Support HR teams with data governance, reporting and analytics, • Partner with stakeholders to deliver the People Systems roadmap, • Lead onboarding of new users and entities into the HRIS landscape, • Manage the HRIS Helpdesk, resolving queries and driving user satisfaction, • Support small enhancement projects, feature releases and testing cycles What You’ll Bring • 4+ years’ experience in HRIS management, with at least 1–2 years hands-on with SuccessFactors, • Strong configuration knowledge across Employee Central and Performance & Goals (certifications perferable), • Understanding of data governance, GDPR, and system integrations (e.g. payroll, LMS, identity), • Confident communicator who can bridge the gap between HR, IT and business teams, • Analytical mindset, with experience building HR dashboards and data insights, • Proactive, organised and solutions-driven approach Why Apply? • Work closely with a forward-thinking Chief People Officer in a high-impact role, • Join a business investing in digital HR transformation and employee experience, • Hybrid working with London base and occasional travel, • Opportunities to lead projects and shape future system enhancements Interested? If you’re passionate about SuccessFactors, data-driven HR, and improving the employee journey through technology, this could be the next big step in your HRIS career.

Group IT & Security Manager | £70K - 80K | Location: Chelsea We are seeking an experienced Group IT & Security Manager to lead a technology function and oversee a small, dynamic IT team. This role is central to maintaining and evolving the organisation’s IT infrastructure, ensuring systems are secure, efficient, and aligned with the group’s strategic goals. The successful candidate will manage day-to-day IT operations, provide hands-on support to staff and clients, and drive technology initiatives that enhance performance, resilience, and data protection. About the Organisation The group operates a portfolio of innovative businesses across the property, housing, and data sectors. The group combines advanced data analytics, technology, and property expertise to deliver solutions ranging from affordable housing to real estate technology and instant home-sale services. The role involves collaborating with leadership and stakeholders across these businesses to align IT strategy and execution with their operational needs. Key Responsibilities Strategic Planning and Alignment • Identify technology needs and align IT initiatives with business strategy., • Develop and maintain a technology roadmap that supports both operational excellence and long-term growth., • Lead a small IT team as the senior point of contact for daily operations., • Allocate tasks, set priorities, and ensure high service levels., • Manage the IT budget, ensuring effective allocation across projects and operations., • Define project scope, priorities, and timelines to ensure alignment with business goals., • Maintain high service availability and meet SLAs for IT services., • Oversee helpdesk operations, supporting a distributed UK workforce of around 150 staff., • Develop, implement, and manage robust cybersecurity frameworks., • Establish and enforce IT security policies aligned with ISO27001 and NIST standards., • Conduct regular risk assessments and ensure data confidentiality and system integrity., • Evaluate and manage vendor relationships, negotiating contracts and assessing performance., • Partner with senior leadership to align technology investments with business priorities. Technical Skills and Experience • Proven experience managing IT infrastructure and systems., • Strong knowledge of cybersecurity principles and best practices., • Familiarity with cloud platforms (AWS, Azure) and data management tools., • Experience with networking (TCP/IP, LAN/WAN, firewalls) and virtualisation technologies., • Competence with Windows, Windows Server, and macOS environments., • Proficiency in Microsoft 365 (Office, Teams, etc.)., • Knowledge of IT service management frameworks (ITIL, ISO27001)., • Basic scripting or automation skills desirable. Flexibility • Hybrid role based in London, with a requirement to be onsite three days a week (including Tuesdays and Thursdays). Please apply or reach out on

IT Support Engineer – MSP / Field Support – London-Based Clients (Mon–Fri) Location: London (mix of client site work and remote support) Client: A well-established London-based MSP We're working with a growing London-based Managed Service Provider (MSP) that's looking to bring on an experienced IT Support Engineer to support their expanding client base across the city. This is a Monday to Friday position only, with no night or weekend shifts. The role involves a blend of field-based work at client sites in London and remote support from home on the days you're not on-site. You must be based in London (or very nearby) as travel to client offices across Greater London is a regular part of the role. The Role As an IT Support Engineer, you’ll play a key part in delivering technical support and projects for a range of clients across industries. Your week will typically include 1 to 5 days per week onsite, depending on support needs and scheduled work, with the rest of your time spent working remotely from home. The role sits within a skilled technical team and offers exposure to a wide range of Microsoft and cloud technologies, as well as career development and certification support. Key Responsibilities • Provide technical support across Microsoft platforms: Microsoft 365, Azure, Windows Server, Entra ID (Azure AD), Intune, SharePoint, Exchange, etc., • Troubleshoot a variety of technical issues including workstations, cloud services, user access, software, and networking (DNS, VPN, firewalls)., • Attend client sites across London for onsite support, installations, and project delivery., • Provide remote helpdesk support using RMM and PSA tools on days not spent on-site., • Ensure tickets are logged, managed, and resolved in line with SLAs., • Collaborate with internal engineers and escalate when needed., • Maintain internal documentation and follow best practices. What We’re Looking For • 3+ years of experience in an MSP or fast-paced multi-client IT environment., • Solid knowledge of:, • Microsoft 365, Azure, Windows Server, Intune, Entra ID, • Networking fundamentals (DNS, firewalls, VPNs, VLANs), • RMM/PSA tools such as NinjaOne, ConnectWise, Datto, • Excellent client-facing skills with a strong focus on communication and service delivery., • Self-starter with the ability to manage field and remote work independently., • Must be currently living in London or able to easily commute across London., • Bonus: Microsoft certifications (AZ-104, MS-100/101), PowerShell, or ISO/GDPR awareness. What’s on Offer • Monday to Friday only – no night or weekend shifts, • Hybrid structure – mix of client site visits and remote work, • Work with a well-established MSP with modern tooling and technologies, • Training and certification support, • Exposure to a variety of client environments, industries, and tech stacks, • Supportive team and real opportunities for growth and progression

Our client is looking for a motivated service desk engineer looking to grow their career. Offering a strong progression plan and lots of training as well as a solid salary and interesting modern tech stack. Experience Required: • 1–2 years of experience in user desktop support with strong technical capabilities in this area., • This experience should either be within a Managed Service Provider (MSP) environment or involve full IT responsibility in a small business setting Key Technical Skills: • Practical experience supporting Windows desktops, including building PCs and troubleshooting issues related to operating systems, drivers, and software., • Proficiency in supporting all versions of Microsoft Office, resolving a range of user-related issues., • Experience with server administration tasks, such as managing Active Directory, applying group policies, and resolving login issues, including those related to remote access., • Administration of Microsoft 365 services (Exchange, SharePoint, OneDrive), including handling mailbox limits, shared mailboxes, and file/folder permissions., • Support for mobile email, including setup and sync troubleshooting for mailboxes on smartphones., • Ability to work independently, with a strong eye for detail and documentation. Must understand how to appropriately engage with users at varying levels of seniority and effectively prioritize tasks., • Basic scripting abilities, particularly with PowerShell or batch files., • Experience configuring and troubleshooting firewalls, ADSL routers, and VPN clients., • Completion of at least one Microsoft certification exam., • Familiarity with Apple Mac systems., • Knowledge of virtualization platforms such as Hyper-V or VMware., • Experience in building and setting up Windows Servers.

A leading global investment firm is looking for a Data Support Engineer to join a high-impact team supporting quantitative researchers and traders. This is a fantastic opportunity to work in a fast-paced, data-driven environment where technology and research are at the heart of the business. You'll play a key role in ensuring the smooth operation of data systems, supporting users across the business, and contributing to the ongoing development of a world-class data platform. Responsibilities • Act as the first point of contact for researchers and traders needing support with data access, usage, and tooling., • Troubleshoot and resolve data-related issues in collaboration with data engineering teams., • Onboard new users and provide training on internal data tools and best practices., • Maintain and improve internal documentation to ensure clarity and consistency across the platform., • Manage support workflows using tools like JIRA, ensuring timely resolution of requests., • Contribute to expanding data coverage, including live data collection and historical backfills., • Help maintain data quality and integrity across a wide range of financial datasets. Requirements • A degree in Computer Science, Data Science, Finance, or a related technical field., • Experience in a data support, technical support, or IT helpdesk role - ideally within a financial or trading environment., • Strong Python skills, particularly with data libraries such as Pandas and NumPy., • Familiarity with APIs, data pipelines, and data infrastructure., • Exposure to financial data providers like Bloomberg, Reuters, or similar., • Experience using JIRA or other ticketing/project management tools., • Excellent communication skills and a proactive, problem-solving mindset., • Attention to detail and a passion for delivering high-quality support in a fast-moving environment. Why Join? • Work in a collaborative, research-driven environment where data and technology are central to decision-making., • Be part of a team that directly supports the firm's trading and investment strategies., • Gain exposure to cutting-edge tools and a wide variety of datasets., • Enjoy a culture that values innovation, continuous learning, and work-life balance. If you have experience supporting front office teams with data needs and are ready for a challenge with a high performing fund, apply today!

Hi, Hope you are doing. Please take a look at the below role and let me know your interest. Role –IT Support Engineer Location-Bakerstreet , UK (Onsite) Duration- 6–12-month contract Job Opportunity: Key Responsibilities: • Provide technical support to end-users via phone, email, or in-person for hardware, software, and network issues., • Diagnose and resolve desktop, laptop, and peripheral device issues, including printers, scanners, and monitors., • Install, configure, and upgrade operating systems (Windows, macOS, etc.) and business applications., • Perform software installations, patches, and updates., • Set up and configure new desktops and laptops for end-users., • Troubleshoot and resolve hardware failures, software conflicts, and system errors., • Assist with the setup, configuration, and support of video conferencing systems., • Provide training and assistance to end-users on IT-related issues and software usage., • Maintain an inventory of IT equipment and manage asset tracking., • Perform routine maintenance and system checks to ensure overall network and system health., • Collaborate with the Helpdesk team for escalated issues and resolutions., • Document all support activities in a ticketing system., • Ensure adherence to company IT policies and security protocols., • Perform any other duties as assigned by the IT department.

Familiarity with ticketing systems (e. Some experience in helpdesk, IT support, or customer service. What You’ll Do * Provide first line support and resolve user issues that don’t require escalation.

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 • Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting SLAs/KPIs. Senior Technical Support Analyst…, • Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed., • Handle “how-to” queries and routine requests with clear, customer-friendly guidance, • Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums. You’ll bring 🧰 • Service Desk/Helpdesk experience (1st / 1st–2nd line), owning incidents through resolution or escalation, working to SLAs., • Experienced in SQL, • Confidence with ticketing systems and incident management (ITIL awareness)., • Good general IT knowledge (desktops, major apps, basic networks) plus strong comms, detail focus, and problem-solving. Nice to have 🌟 • Some exposure to web app debugging (ASP/ASP.NET (C#) or JavaScript)., • Experience with iSAMS / education MIS., • Remote (UK) with occasional office visits., • 37.5 hours per week on rotating shifts: 06:00–14:00 / 08:00–16:00 / 10:00–18:00. Ready to apply? 🚀 #Hiring #TechSupport #ServiceDesk #ITJobs #RemoteJobs #ITIL

Some experience in helpdesk, IT support, or customer service. Familiarity with ticketing systems (e. A customer-focused mindset with patience and empathy.

Some experience in helpdesk, IT support, or customer service. Familiarity with ticketing systems (e. Large financial services firm is in need of a highly organized and communicative Support Analyst to join their development team.

Cloud Infrastructure Manager (Azure) Epsom / WFH to £80k Are you a highly skilled Azure Cloud Engineer looking for an opportunity to progress your career in a senior, hands-on role with leadership responsibilities? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment where you can work with autonomy and enjoy flexible working. As the Cloud Infrastructure Manager you'll provide hands-on technical / team leadership to small team responsible for the deployment and configuration of cloud services and the ongoing maintenance of Azure cloud services as the business transitions to the cloud. You'll produce configuration design documentation (LLD) for proposed solutions and be responsible for Azure tenancy administration and the implementation of cloud security infrastructure. Additionally you'll manage SQL database infrastructure administration on-prem and cloud deployments, Azure capacity planning and Disaster Recovery and Storage lifecycle management including blob, files SharePoint and OneDrive and provide support to the helpdesk on incidents and escalated issues. Location / WFH: You can work from home most of the time, meeting up with colleagues in the Epsom office twice a month. About you: • You are a skilled Azure Cloud Engineer with a Windows infrastructure background, • You have experience with low level cloud design and solution architecture, • You're collaborative and pragmatic with technical / team leadership skills and experience, • You have a strong understanding of PasS and IaaS, • You're proactive and enthusiastic, keen to make an impact and comfortable with senior stakeholders What's in it for you: • Up to £80k salary, • Pension (up to 10% contribution), • 25 days holiday, • Private Healthcare, • Life Assurance, • Company bonus, • Professional study support Apply now to find out more about this Cloud Infrastructure Manager (Azure) role. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Netw

OVERVIEW What’s the fastest game bird in Europe? This was the question that inspired the founding of Guinness World Records (GWR) back in 1955. Starting with a single book published from a room above a gym, GWR has grown to become a global multimedia brand, with offices in London, New York, Beijing, Tokyo, and Dubai. Today, we deliver world-class content, not just through books, but via TV shows, social media,, and live events. Also the bird was the Golden Plover. In case you were wondering… Guinness World Records are looking for a Business Analyst to work with its agile development team to enhance and test their internal bespoke platforms. This is a fixed-term maternity cover. ESSENTIAL DUTIES AND RESPONSIBILITIES • Develop effective working relationship with internal customers to understand new system features, • Translate those requirements into user stories for sprints, • Act as the customer representative within the development team, • Oversee testing on behalf of the customer working with the junior tester, • Provide regular progress updates to the customer, • Provide helpdesk support as and when required This role has direct customer engagement, so the candidate needs to have a positive, customer-friendly nature and the ability to deal face to face with customers. KNOWLEDGE AND EXPERIENCE Essential • Excellent communication skills, • Experience with automated testing tools, • Working in an Agile development team, • Writing user stories, • Experience of a variety of different industries and business processes, • Experience dealing with public facing websites, • Able to suggest creative solutions Desirable • Experience working with teams in multiple time zones KEY RELATIONSHIPS: · Director of Digital Technology and IT · IT Department · All members of staff across the globe Our commitment Guinness World Records is an equal opportunity employer. We strive to be a diverse workforce that is representative of our audiences, and where everyone can thrive and belong. We are committed to including people with a variety of voices, identities, backgrounds, experiences, abilities and perspectives. We are determined to ensure that no applicant, freelancer or employee receives less favorable treatment on the grounds of race, disability age, religion, sexual orientation, veteran status or marital status, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We live by our values Integrity of our records, assessing claims with objectivity and enthusiasm and free from prejudice or bias. This integrity extends to our people, the way we act, the way we do business and the way we make decisions Respect for our record holders and challengers, our brand, our people, our business partners and our owner. Inclusiveness is central to achieving our Vision. We believe in offering record-breaking for everyone, everywhere. Passion in our enthusiasm about records and record holders, our brand and purpose, our people, and how we demonstrate that in our work and to our customers. Fun is part of everything we do. It is one of the reasons we are here and will always be at the heart of how we behave.

Ensuring the availability of all items of stationery and consumables required for computer equipment in the hotel. Overseeing the Helpdesk operations, ensuring timely responses and resolutions to IT service requests in line with SLA standards. IT operations within the hotel, including coverage durin

AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: • Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others), • Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: • A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc), • Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues, • Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel, • Knowledge of Remote Access systems and focusing on supporting remotely, • Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a Head of Workplace Technology and Supportwho expects more from their career. It's a chance to extend and improve dunnhumby's Technology Enablement Department. It's an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers. You will be responsible for leading a global team who are accountable for delivering exceptional end user computing services and support. Overseeing the full lifecycle of Windows and macOS client platforms, including endpoint management, automation, configuration governance, and end user productivity tooling while ensuring a secure, efficient, and user-centric technology environment. In addition to managing the end user technology estate, you will be leading the performance and evolution of the IT Helpdesk and product support functions, ensuring timely, high-quality support for end users and business-critical applications. Provide strong operational leadership, with a passion for driving continuous improvement, user satisfaction, and technology enablement across the organisation. What we expect from you • Oversee and govern a global Microsoft 365 Enterprise technology estate, • Automate provisioning and governance of end-user hardware and software, • Lead vendor management to enhance solution quality and cost-efficiency, • Drive continuous improvement and change initiatives across IT operations, • Drive the adoption of AI to enhance productivity and enrich the work experience., • Champion employee and customer experience through technology and coaching, • Implement cybersecurity measures to protect data and end-user technologies, • Lead a high-performing team, setting clear goals and fostering development, • Analyze performance metrics and support data-driven decision-making, • Collaborate with stakeholders to resolve issues and deliver integrated solutions, • Knowledge of end-user systems and support tools, • Technical experience with using Workplace Technologies, • Ability to lead IT teams and manage performance, • Clear communication with both technical and non-technical audiences, • Experience with platforms like Microsoft 365, Azure, or Google Workspace, • Customer focused and driven to improve employee experience What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

• Mon to Fri - standard office hours, • Site based role with only irregular scope for home working, • Salary plus car or cash allowance and private healthcare Here at ISS, as one of the UK's leading Facilities Management (FM) firms, we are looking to recruit an FM Leader, well versed within Hard FM operations to spearhead site activity on a major client site in Stratford, London. The site is a flagship retail and leisure complex, a vibrant hub of fashion, food, entertainment, and innovation. Since opening in 2011, it has become a landmark destination, welcoming millions of visitors annually and offering a world-class retail experience across over 300 stores, restaurants, and leisure venues. Due to the size and complexity of the site, the FM service must be robust and comprehensive, covering Engineering, Helpdesk and Service Yard, with each service line enjoying its own leadership team, but all reporting into this role as the Site Leader. You will ensure the service lines are delivered successfully, oversee the P&L and ensure customer satisfaction. The team and processes are in all place, and so the role best suits an established Facilities Leader with an eye for continuous improvement comfortable working in a high end retail environment. Actions will include: • Ensuring a high level of client satisfaction, supporting on account leadership in the management of service delivery and where required driving local initiatives as well as ensuring consistency in processes, systems and reporting, • Ensuring the efficient and consistent operation of all technical services to meet contractual obligations and statutory requirements., • Support and originate technical services initiatives to deliver Account savings glide paths and account plan with detailed and specific objectives of cost savings, consistency and risk management, • Responsible for the leadership of all resources involved in the delivery of contracted scope of services. (E.g., recruitment, ethics, performance assessment, personal development, personal wellbeing etc. driving ISS standing as employer of choice., • Manage relationships with key stakeholders in the Client’s organisation. We need from you: • Clear and extensive experience of leading FM operations, covering both hard and soft services, • Time having managed a P&L, • Experience in having managed managers., • An Engineering background, and qualification would be very useful., • Any time in retail or leisure accounts would be advantageous.

The ICT Helpdesk team offers 1st to 3rd line support to over 600 computer users, predominantly senior fee-earners working under tight business deadlines, each with varying levels of IT system knowledge. Administrative support duties are also included, covering helpdesk operations for all nine office

Data Analysis & Support: Utilize Power BI and other tools to build and maintain key business dashboards, translating data into actionable insights to support management and business unit decisions. IT Helpdesk: Act as the primary point of contact for IT support for our European employees, providing

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Youre a dynamic IT professional with a proven track record in IT service delivery or helpdesk management, ideally within a high-touch, fast-paced corporate or professional services environment. About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a

Youre a dynamic IT professional with a proven track record in IT service delivery or helpdesk management, ideally within a high-touch, fast-paced corporate or professional services environment. Youll have the autonomy to shape the helpdesk function, mentor a talented team and contribute to the ongoi

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility?. Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Pr

IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. We have a fantastic new job opportunity for a 1st Line IT Support Engineer to provide first-class technical support and customer service within a fast-paced managed services environment. An e

Infrastructure Engineer - 12 Month (FTC) | £60,000 (Flex) - London (Hybrid - 3 Days Onsite) Here at Burns Sheehan, we are working exclusively with a leading name in the Real Estate sector as they look to hire an Infrastructure Engineer to join their Technology Services function on an initial 12-month fixed-term basis. This is a hybrid role where you’ll play a hands-on role in managing day-to-day IT service operations across their UK and European offices, ensuring a high level of service and effective escalation processes, while also supporting change and vendor management. The business is medium-sized (150 people across 9 countries), so it’s still agile, with the chance to influence how things are run. They’ve got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: • Lead the day-to-day operations of the internal IT support team, • Act as the main escalation point for service-related incidents, making sure issues are routed and resolved quickly, • Maintain oversight of core ITSM processes which includes - incident, request, and change management, • Guide operational tooling improvements and help prioritise internal service enhancements, • Manage relationships with suppliers for hardware, mobile, and connectivity reviewing contracts and spend What They’re Looking For: • Experience in IT Service Delivery or Helpdesk function supporting Tickets across 2nd/3rd Line, • Managing escalations and working closely with internal teams ensuring service quality, • Good working knowledge of core Microsoft tools – Office 365, Intune, Active Directory, • Familiarity with ITSM platforms (e.g. Freshservice, ServiceNow, Jira), • Strong communicator - able to work with technical and non-technical stakeholders alike, • Some exposure to change management and helping shape technical delivery would be useful, • ITIL knowledge or equivalent experience preferred This is a great fit for someone who enjoys variety and thrives in a visible, hands-on service leadership role. While deep technical skills aren’t required, a solid grounding in IT operations and service environments is important. Sound Interesting? Feel free to Apply and I will get back to you accordingly !!! Infrastructure Engineer - 12 Month (FTC) | £60,000 (Flex) - London (Hybrid - 3 Days Onsite)

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. \n\n This role is part of the Boxxe Group, specifically within CAE, a key division of the group. To provide onsite AV support to a key customer in the CAE portfolio. The role will cover all aspects of hardware and software support on a 1st / 2nd line basis, supporting the AV set up and End Users at one of our customers London Offices with day-to-day administrative tasks. The role will require to work alongside a team to support core business hours, and some dedicated OOH support. \n\n AV setup and support for all internal, external, and executive meetings \n Real-time troubleshooting of connectivity, video, and audio issues \n Hands-on support with Wi-Fi Teams Rooms, screen share and or user laptops to access meetings and meeting content \n Support for Townhalls and in-person/virtual hybrid events \n White Glove desktop support for VIP and Board-level sessions (Call Ownership, Ticket Creation, Update, Closure and Troubleshooting, diagnosis and resolution of IT problems)\n Liaising with 3rd party providers to support hardware issues \n Investigating & fault-finding software issues \n Diagnose and communicate complex technical issues escalating to second and third-line support where necessary \n Floor-walking to check that AV equipment is working as expected and to check for any technical issues users may experience \n\n Relevant experience of working in the Banking sector (or similar) delivering high quality end user support to senior staff \n Relevant experience of supporting multiple AV solutions \n Proficiency across Windows, macOS/iOS, Android \n Familiarity with AV control systems, USB extenders, codecs, video conferencing platforms specifically Microsoft Teams, QCS, Skype \n Experience of using IT ticketing software \n Have good user engagement and able to engage support for C-level management \n Understanding of MS Office 365 support and administration is highly desirable \n Microsoft Exchange 2010, 2008 administration highly desirable \n \n \n\n\n Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

About the Team The ICT department provides comprehensive services to all members of the firm. The ICT Helpdesk team offers 1st to 3rd line support to over 600 computer users, predominantly senior fee-earners working under tight business deadlines, each with varying levels of IT system knowledge. The Helpdesk is staffed according to a shift rota from Monday to Friday, handling approximately 100+ calls and emails daily, with a resolution rate of 75% on first contact. The team maintains a positive attitude and strong work ethic, contributing to the firm’s continued success and meeting the high expectations of fee-earners. Job Description This position provides 1st and 2nd line technical support to internal staff across the business and involves maintaining a comprehensive audit of technological equipment. The role is ideal for someone keen to develop a career in ICT support, showcasing excellent customer service skills and an aptitude for learning various applications and systems. Administrative support duties are also included, covering helpdesk operations for all nine office locations and remote/home users. Main Responsibilities • Monitoring and responding to help requests courteously via phone and email., • Documenting user information and problem nature in the helpdesk system., • Prioritising issues, escalating when necessary to a higher-level technician., • Tracking problem-solving processes and documenting resolutions., • Handling hands-on fixes, software and hardware installations, and configurations., • Troubleshooting IT problems ranging from software issues to hardware troubleshooting., • Setting up hardware using Microsoft Intune., • Troubleshooting basic network connectivity, including ADSL broadband issues., • Performing preventative maintenance on workstations and peripherals., • Testing fixes to confirm resolution, and performing post-resolution follow-ups., • Analysing resolution trends to prevent future issues and developing help sheets and FAQs for users. About You • Experience in IT Support environments., • Enthusiasm for developing a career in IT., • Reliable and punctual., • Strong communication skills and telephone manner., • Excellent organisational skills., • Knowledge of Microsoft operating systems., • Commitment to excellent customer service., • Quick learner with the ability to retain information., • Capable of presenting ideas in user-friendly language., • Experience working in team-oriented, collaborative environments.

About the Team The ICT department provides comprehensive services to all members of the firm. The ICT Helpdesk team offers 1st to 3rd line support to over 600 computer users, predominantly senior fee-earners working under tight business deadlines, each with varying levels of IT system knowledge. \n The Helpdesk is staffed according to a shift rota from Monday to Friday, handling approximately 100+ calls and emails daily, with a resolution rate of 75% on first contact. The team maintains a positive attitude and strong work ethic, contributing to the firm’s continued success and meeting the high expectations of fee-earners. \n\n Job Description \n This position provides 1st and 2nd line technical support to internal staff across the business and involves maintaining a comprehensive audit of technological equipment. The role is ideal for someone keen to develop a career in ICT support, showcasing excellent customer service skills and an aptitude for learning various applications and systems. Administrative support duties are also included, covering helpdesk operations for all nine office locations and remote/home users. \n\n Main Responsibilities \n Monitoring and responding to help requests courteously via phone and email. \n Documenting user information and problem nature in the helpdesk system. \n Prioritising issues, escalating when necessary to a higher-level technician. \n Tracking problem-solving processes and documenting resolutions. \n Handling hands-on fixes, software and hardware installations, and configurations. \n Troubleshooting IT problems ranging from software issues to hardware troubleshooting. \n Setting up hardware using Microsoft Intune. \n Troubleshooting basic network connectivity, including ADSL broadband issues. \n Performing preventative maintenance on workstations and peripherals. \n Testing fixes to confirm resolution, and performing post-resolution follow-ups. \n Analysing resolution trends to prevent future issues and developing help sheets and FAQs for users. \n\n About You \n Experience in IT Support environments. \n Enthusiasm for developing a career in IT. \n Reliable and punctual. \n Strong communication skills and telephone manner. \n Excellent organisational skills. \n Knowledge of Microsoft operating systems. \n Commitment to excellent customer service. \n Quick learner with the ability to retain information. \n Capable of presenting ideas in user-friendly language. \n Experience working in team-oriented, collaborative environments.

About the Team The ICT department provides comprehensive services to all members of the firm. The ICT Helpdesk team offers 1st to 3rd line support to over 600 computer users, predominantly senior fee-earners working under tight business deadlines, each with varying levels of IT system knowledge. \n The Helpdesk is staffed according to a shift rota from Monday to Friday, handling approximately 100+ calls and emails daily, with a resolution rate of 75% on first contact. The team maintains a positive attitude and strong work ethic, contributing to the firm’s continued success and meeting the high expectations of fee-earners. \n\n Job Description \n This position provides 1st and 2nd line technical support to internal staff across the business and involves maintaining a comprehensive audit of technological equipment. The role is ideal for someone keen to develop a career in ICT support, showcasing excellent customer service skills and an aptitude for learning various applications and systems. Administrative support duties are also included, covering helpdesk operations for all nine office locations and remote/home users. \n\n Main Responsibilities \n Monitoring and responding to help requests courteously via phone and email. \n Documenting user information and problem nature in the helpdesk system. \n Prioritising issues, escalating when necessary to a higher-level technician. \n Tracking problem-solving processes and documenting resolutions. \n Handling hands-on fixes, software and hardware installations, and configurations. \n Troubleshooting IT problems ranging from software issues to hardware troubleshooting. \n Setting up hardware using Microsoft Intune. \n Troubleshooting basic network connectivity, including ADSL broadband issues. \n Performing preventative maintenance on workstations and peripherals. \n Testing fixes to confirm resolution, and performing post-resolution follow-ups. \n Analysing resolution trends to prevent future issues and developing help sheets and FAQs for users. \n\n About You \n Experience in IT Support environments. \n Enthusiasm for developing a career in IT. \n Reliable and punctual. \n Strong communication skills and telephone manner. \n Excellent organisational skills. \n Knowledge of Microsoft operating systems. \n Commitment to excellent customer service. \n Quick learner with the ability to retain information. \n Capable of presenting ideas in user-friendly language. \n Experience working in team-oriented, collaborative environments.

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. \n\n This role is part of the Boxxe Group, specifically within CAE, a key division of the group. To provide onsite AV support to a key customer in the CAE portfolio. The role will cover all aspects of hardware and software support on a 1st / 2nd line basis, supporting the AV set up and End Users at one of our customers London Offices with day-to-day administrative tasks. The role will require to work alongside a team to support core business hours, and some dedicated OOH support. \n\n AV setup and support for all internal, external, and executive meetings \n Real-time troubleshooting of connectivity, video, and audio issues \n Hands-on support with Wi-Fi Teams Rooms, screen share and or user laptops to access meetings and meeting content \n Support for Townhalls and in-person/virtual hybrid events \n White Glove desktop support for VIP and Board-level sessions (Call Ownership, Ticket Creation, Update, Closure and Troubleshooting, diagnosis and resolution of IT problems)\n Liaising with 3rd party providers to support hardware issues \n Investigating & fault-finding software issues \n Diagnose and communicate complex technical issues escalating to second and third-line support where necessary \n Floor-walking to check that AV equipment is working as expected and to check for any technical issues users may experience \n\n Relevant experience of working in the Banking sector (or similar) delivering high quality end user support to senior staff \n Relevant experience of supporting multiple AV solutions \n Proficiency across Windows, macOS/iOS, Android \n Familiarity with AV control systems, USB extenders, codecs, video conferencing platforms specifically Microsoft Teams, QCS, Skype \n Experience of using IT ticketing software \n Have good user engagement and able to engage support for C-level management \n Understanding of MS Office 365 support and administration is highly desirable \n Microsoft Exchange 2010, 2008 administration highly desirable \n \n \n\n\n Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

3rd Line Support – Infrastructure Focus #128205; We're looking for a motivated IT Engineer with 3+ years’ experience in IT infrastructure, ideally within a Managed Service Provider . This is a great opportunity to step into a client-facing, project-focused role while delivering high-level support and acting as an escalation point for junior engineers. \n#Deliver 3rd-line support (remote & on-site)\n Manage & troubleshoot Windows Server , AD, DNS, DHCP, GPO \n Work with virtualisation (Hyper-V/VMware) & cloud solutions (M365, Google Apps, AWS)\n Handle networking (VLANs, VPNs, IP routing) & backup systems ( Veeam )\n Flexible/hybrid working (WFH Fridays + extra remote days)\n Funded social events, referral bonuses, staff awards \n~ Professional development & certification support

Job Description IT Support Engineer A fantastic opportunity for a technically minded graduate or experienced IT Support professional, to join a forward-thinking organisation where technology drives day-to-day success. You’ll be the main IT point of contact within the London office, working closely with and supported by a wider IT team based at the company’s head office outside London. This is an ideal role for someone confident taking ownership on-site while developing their technical skills in a hands-on, collaborative environment. Location: Central London – fully onsite Salary: Negotiable + benefits Requirements for IT Support Engineer This company values a strong academic history, so is looking for a STEM degree from a leading university such as Computer Science, Engineering, Physics or Mathematics and achieved at least BBC at A Level (or international equivalent) Confident supporting both macOS and Windows environments. Comfortable working with productivity tools such as Microsoft 365 or Google Workspace. Understanding of core networking principles (e.g. IP addressing, DNS, VPN). Strong communicator with excellent attention to detail and a logical approach to problem solving. Enthusiastic about learning new technologies and providing great internal support. Beneficial experience: Experience in an IT support or helpdesk role (commercial or internship). Familiarity with Active Directory, Azure AD or device-management tools. Exposure to scripting or automation Previous use of ticketing or incident-tracking systems. Interest in information security or IT best-practice frameworks. Responsibilities for IT Support Engineer Provide technical assistance to internal teams, diagnosing and resolving hardware, software and connectivity issues. Configure laptops, mobile devices and user accounts, ensuring smooth onboarding and offboarding processes. Maintain and update company systems, applications and documentation. Support internal collaboration tools, meeting room tech and conferencing setups. Identify recurring technical issues and contribute ideas for continuous improvement. What this role offers The chance to gain broad, hands-on IT experience within a highly supportive environment. Structured learning and exposure to a wide range of systems and tools. Join a company with a collaborative culture and excellent opportunities for growth. Applications If you’re looking to kick-start or continue your career within IT support, we’d love to hear from you — please apply via the relevant links. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job board, full contact details are available on our website). Keywords: IT Support Engineer / IT Technician / Helpdesk Analyst / Service Desk Engineer / Desktop Support / Graduate IT Engineer / Technical Support / Junior Systems Engineer / Infrastructure Support / Active Directory / Windows / macOS / PowerShell / Microsoft 365 / Azure AD / Networking / Intune / Google Workspace / Graduate / Junior / First-Line / Second-Line / 1 st Line / 2 nd -Line Requirements Python, Soldering, Oscilloscope, DMM, Wiring Diagrams, Electro-Optical Systems, SWIR Imaging, Mechatronics, Firmware Testing,

About the Team The ICT department provides comprehensive services to all members of the firm. The ICT Helpdesk team offers 1st to 3rd line support to over 600 computer users, predominantly senior fee-earners working under tight business deadlines, each with varying levels of IT system knowledge. \n The Helpdesk is staffed according to a shift rota from Monday to Friday, handling approximately 100+ calls and emails daily, with a resolution rate of 75% on first contact. The team maintains a positive attitude and strong work ethic, contributing to the firm’s continued success and meeting the high expectations of fee-earners. \n\n Job Description \n This position provides 1st and 2nd line technical support to internal staff across the business and involves maintaining a comprehensive audit of technological equipment. The role is ideal for someone keen to develop a career in ICT support, showcasing excellent customer service skills and an aptitude for learning various applications and systems. Administrative support duties are also included, covering helpdesk operations for all nine office locations and remote/home users. \n\n Main Responsibilities \n Monitoring and responding to help requests courteously via phone and email. \n Documenting user information and problem nature in the helpdesk system. \n Prioritising issues, escalating when necessary to a higher-level technician. \n Tracking problem-solving processes and documenting resolutions. \n Handling hands-on fixes, software and hardware installations, and configurations. \n Troubleshooting IT problems ranging from software issues to hardware troubleshooting. \n Setting up hardware using Microsoft Intune. \n Troubleshooting basic network connectivity, including ADSL broadband issues. \n Performing preventative maintenance on workstations and peripherals. \n Testing fixes to confirm resolution, and performing post-resolution follow-ups. \n Analysing resolution trends to prevent future issues and developing help sheets and FAQs for users. \n\n About You \n Experience in IT Support environments. \n Enthusiasm for developing a career in IT. \n Reliable and punctual. \n Strong communication skills and telephone manner. \n Excellent organisational skills. \n Knowledge of Microsoft operating systems. \n Commitment to excellent customer service. \n Quick learner with the ability to retain information. \n Capable of presenting ideas in user-friendly language. \n Experience working in team-oriented, collaborative environments.

About the Team The ICT department provides comprehensive services to all members of the firm. The ICT Helpdesk team offers 1st to 3rd line support to over 600 computer users, predominantly senior fee-earners working under tight business deadlines, each with varying levels of IT system knowledge. \n The Helpdesk is staffed according to a shift rota from Monday to Friday, handling approximately 100+ calls and emails daily, with a resolution rate of 75% on first contact. The team maintains a positive attitude and strong work ethic, contributing to the firm’s continued success and meeting the high expectations of fee-earners. \n\n Job Description \n This position provides 1st and 2nd line technical support to internal staff across the business and involves maintaining a comprehensive audit of technological equipment. The role is ideal for someone keen to develop a career in ICT support, showcasing excellent customer service skills and an aptitude for learning various applications and systems. Administrative support duties are also included, covering helpdesk operations for all nine office locations and remote/home users. \n\n Main Responsibilities \n Monitoring and responding to help requests courteously via phone and email. \n Documenting user information and problem nature in the helpdesk system. \n Prioritising issues, escalating when necessary to a higher-level technician. \n Tracking problem-solving processes and documenting resolutions. \n Handling hands-on fixes, software and hardware installations, and configurations. \n Troubleshooting IT problems ranging from software issues to hardware troubleshooting. \n Setting up hardware using Microsoft Intune. \n Troubleshooting basic network connectivity, including ADSL broadband issues. \n Performing preventative maintenance on workstations and peripherals. \n Testing fixes to confirm resolution, and performing post-resolution follow-ups. \n Analysing resolution trends to prevent future issues and developing help sheets and FAQs for users. \n\n About You \n Experience in IT Support environments. \n Enthusiasm for developing a career in IT. \n Reliable and punctual. \n Strong communication skills and telephone manner. \n Excellent organisational skills. \n Knowledge of Microsoft operating systems. \n Commitment to excellent customer service. \n Quick learner with the ability to retain information. \n Capable of presenting ideas in user-friendly language. \n Experience working in team-oriented, collaborative environments.

Data Analysis & Support: Utilize Power BI and other tools to build and maintain key business dashboards, translating data into actionable insights to support management and business unit decisions. IT Helpdesk: Act as the primary point of contact for IT support for our European employees, providing

Data Analysis & Support: Utilize Power BI and other tools to build and maintain key business dashboards, translating data into actionable insights to support management and business unit decisions. IT Helpdesk: Act as the primary point of contact for IT support for our European employees, providing

Data Analysis & Support: Utilize Power BI and other tools to build and maintain key business dashboards, translating data into actionable insights to support management and business unit decisions. IT Helpdesk: Act as the primary point of contact for IT support for our European employees, providing

Job Title – Service Desk with VIP Mode of Work – 5 Days Onsite in Week Type of Hiring – Fixed Term Employment (FTE) Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team

Job Title: 2nd Line Support Job Type: Permanent Start: ASAP In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Hands-on experience with