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Following the internal procedure for customer service operations and meeting its service level goals. Technical customer service experience is essential. Paying a salary of £30,000 to £32,000 the London Headquarters is growing rapidly and requires candidates seeking a temporary, full time Customer

Customer Support Representative Italian (Remote in Greece) | 1,045/month + Up to 200 Bonus | Famous Global Brands. Join an exciting Customer Support role for.

Mercier Consultancy is proud to offer an exciting opportunity for an Italian Speaking Customer Service Representative to join our Client's NGO / Non-Profit Organization in Greece.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals. As a Customer Success Manager (CSM), you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data. • Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets., • Build and maintain strategic relationships with executive and operational stakeholders., • Understand customers’ goals and business drivers; proactively offer solutions and strategies to meet their evolving needs., • Champion product adoption and utilization to support customer outcomes and learning impact., • Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle., • Collaborate closely with Sales to identify growth opportunities and drive pipeline development., • Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams., • Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices., • Professional fluency in Italian and English; other European languages (e.g., Spanish, Dutch, German, French) are a plus., • Passion for education and technology, ideally with experience in EdTech or SaaS environments., • Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels., • A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau., • Empathy, curiosity, and a solutions-focused attitude., • Excellent interpersonal and eloquent writing skills., • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment., • Familiarity with higher education, vocational training, or corporate learning ecosystems., • Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services, • Experience with one or more of Instructure’s product offerings, • Customer Health Scores, • Renewal and Expansion Pipeline Attainment, • Executive Business Review (EBR) completion, • Customer Satisfaction (CSAT) and Engagemen, • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:, • Competitive compensation and participation in Instructure’s equity program, • Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs., • Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31, • Comprehensive wellness programs and mental health support, • Annual learning and development stipends to support your growth, • The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations, • Motivosity employee recognition program, • A culture rooted in inclusivity, support, and meaningful connection£60,000 - £60,000 a yearSalary: Base + Commission This reflects our target hiring budget, with flexibility based on experience, skills, and market factorsWe’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger. At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer. All Instructure employees are required to successfully pass a background check upon being hired.

If you are fluent in Italian and have a passion for helping customers, we want you on our team! In this role, you will provide vital support to our Italian-speaking clients, ensuring their questions and concerns are addressed promptly and effectively, all while contributing to a positive customer ex

Willingness to learn new technologies and tools relevant to remote work. Deliver outstanding customer support to Italian-speaking clients, ensuring all inquiries are handled with professionalism and care. Open to relocating to Greece for this wonderful opportunity!.

Business Development Manager, EMEA Electronics Engineering UK, Italy or Germany - Remote with 50% travelling to clients and events Are you a driven and strategic sales professional with a passion for innovation? We are seeking a dynamic Business Development Manager to join our client's team and drive growth in key OEM markets across EMEA. Our Client: Our client builds tough electronic control and display systems-hardware plus software-that let industrial machines (like engines, pumps, generators, and hydraulic equipment) run better, safer, and smarter. They partner with equipment makers to integrate these systems seamlessly into their machines so users get clear data, reliable control, and efficient performance-even in tough environments. Their multi-disciplined teams offer diverse experiences, and they have been recognized as a top workplace in Manufacturing & Production for three consecutive years. The Role: This is a pivotal role responsible for identifying and securing new enterprise-level OEM accounts. You will focus on core markets such as Recreational Vehicles, Construction, and Off-Highway specialty vehicles, with potential to expand into tangential markets like On-Highway Motorcycles and Food Service. You will manage the entire customer relationship, from opportunity identification to securing signed contracts for development and production. Leveraging internal technical resources, you will position and propose their platform technologies and customization capabilities in Displays, Controllers, and Connectivity to secure long-term business. A key aspect of this role is ensuring a seamless handover of accounts to their Key Account Management team once contracts are signed. Key Responsibilities: • Development and execution of sales plans aligned with long-term EMEA strategic goals., • Generate lead lists for key stakeholders within target customer accounts., • Utilize various channels, including email, LinkedIn, and trade shows, to engage with specified stakeholders., • Maintain accurate records within their CRM system., • Actively participate in sales meetings and training programs., • Secure meetings with targets to qualify opportunities and achieve Proof of Concept (POC) engagements., • Formally quote new opportunities., • Manage the process for mutually signing long-term agreements (LTAs) and master supply agreements (MSAs)., • Formally hand off opportunities to Engineering and Key Account Management, providing ongoing support for commercial or contractual matters. Qualifications: • Bachelor's degree in Business, Marketing, Engineering, or an equivalent qualification with proven experience (Ideally but not essential), • Fluency in written and oral English is essential. A second European language (German or Italian preferred) is an advantage. Experience: • Comprehensive sales experience with a minimum of 5 years selling technical solutions to equipment OEMs., • Excellent knowledge of off-highway (industrial and/or recreational) and agricultural markets, particularly concerning instrumentation and control solutions., • Extensive knowledge and understanding of automotive, stationary industrial engines, commercial vehicle markets & trends., • Experience in sales, account management, or business development in technical environments is preferred., • Demonstrated ability to manage customer expectations, resolve concerns, and minimize relationship risks., • Experience negotiating contracts, pricing, and renewals in line with company objectives. Skills & Attributes: • Excellent verbal and written communication skills, with the ability to engage effectively with internal teams and customers., • Skilled in presenting product value propositions to large groups and participating in trade shows and industry events., • Strong organizational abilities to manage multiple accounts while maintaining timely responses to customer inquiries., • A customer-first mindset focused on delivering exceptional service and solutions. Travel & Location: • Based within the EU (Germany or Italy preferred)., • Willingness to travel 50% or more of the time within the EMEA region for customer visits, trade shows, and training seminars., • Occasional travel to the USA for headquarters visits and trade shows. Reporting Structure: This position reports directly to the Sr. Manager EMEA Sales, with oversight and interaction with the Director, International Sales.

Familiarity with Italian market dynamics, supply chain processes, and sales forecasting would be advantageous. Sales Manager (Southern Italy). They are seeking a driven and results-orientated Sales Manager to join their team in Southern Italy.

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele.

Provide outstanding customer support to Italian-speaking clients, ensuring inquiries are resolved with professionalism and care. Fluency in Italian (both written and spoken) is essential for effective communication with clients. Are you fluent in Italian and eager for a rewarding opportunity to join

Are you fluent in Italian and searching for an exciting remote opportunity in Greece? At. Italian Speaking Customer Representative. Deliver outstanding customer support to Italian-speaking clients, ensuring their inquiries are addressed with professionalism and care.

Provide outstanding customer service in Italian through phone, email, and chat regarding recruitment inquiries and job opportunities. Excellent customer service skills with a passion for helping others navigate their career paths. Previous experience in customer service or recruitment is a plus.

Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred. Interest in real estate and helping customers achieve their housing goals. Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Re

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the RoleThe Business Consultant (BC) will drive client adoption of the Quantum Metric platform, while ensuring that customers are receiving tangible value through our partnership. The BC engages regularly with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides ad-hoc analysis/insights to improve digital experiences. The BC's performance is based on account retention, customer utilization of the platform, and insights provided to customers. • Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements, • Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals, • Provide guidance on best practices for leveraging Quantum Metric to solve business problems execute on their digital strategy via daily client interactions, • Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences, • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations, • Proactively analyze client data using the Quantum Metric platform to inform data-driven improvements to digital experiences, • Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders, • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption, • Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights, • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features, • Partner with account team to secure renewals and support upsell opportunities through enablement and business value, • Fluent in English with optional Spanish or Italian language skills, • 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services., • Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straight forward solutions, • Have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity, • A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantage, • Experience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target, • Socially capable and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical, • Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities, • Must be a self-starter, who thrives in fast-paced, ambiguous environments, • Empathetic to client concerns and passionate about empowering customers to improve their digital experiences, • Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable presenting to large audiences of 50+ individuals💻 Recruitment ProcessNote: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest., • Recruiter Screen (30 minutes)- Independent Assessment (1 hour)- Hiring Manager Interview (45 minutes)- Director Interview (30 minutes)- VP, Consulting Services Interview (45 minutes)- Chief Customer Officer Interview (30 minutes)- CEO Interview (30 minutes) 🏆 Perks & BenefitsGroup Health Plans (100% paid)Life Assurance Employee Assistance Program Stock OptionsEmployee Lead Referral ProgramInternal Lead Referral ProgramOne-Time Home Office Enhancement StipendMonthly Business Expense StipendParental LeaveCompany-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your doorEncouraging and collaborative culture 🐉 About Quantum MetricAs the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer: Applicant Privacy Policy: #LI-REMOTE #BI-Remote