Service Charge & Income Maximisation Manager
4 days ago
London
Hyperion Partners are currently working with a respected housing provider to recruit an experienced Service Charge & Income Maximisation Manager. This is an exciting opportunity for a service charge professional with strong financial and operational expertise to lead the delivery of service charge and related income services across a mixed tenure housing portfolio. The successful candidate will play a key strategic role in ensuring service charges are accurate, transparent, compliant, and fully recoverable, while driving service improvements and leading a high-performing team. The organisation is seeking a confident and commercially aware individual with strong stakeholder management skills and extensive knowledge of service charge legislation and best practice within social housing or residential property management. Key Responsibilities • Service Charge Leadership & Compliance, • Lead the setting, review, and issuing of service charge budgets, estimates, and actual accounts across multiple tenures., • Ensure compliance with the Landlord and Tenant Act, Housing Acts, Consumer Standards, and relevant legislation and case law., • Oversee Section 20 consultations and manage relationships with leaseholders, homeowners, and service providers., • Provide expert advice on service charge matters across the organisation., • Drive continuous improvement through complaint resolution, service reviews, and customer-focused practices. Financial Management & Reporting • Develop robust service charge budgets for existing stock and new developments., • Monitor expenditure against budgets, identifying variances and implementing corrective actions., • Lead year-end reconciliation processes, including surplus and deficit management., • Support financial reporting processes and present performance information to senior stakeholders, boards, and resident forums. Income Collection & Arrears Management • Oversee service charge billing, debt monitoring, and income recovery processes., • Ensure accurate administration of payment methods and customer accounts., • Monitor arrears performance and support sustainable payment arrangements for residents. Managing Agent & Stakeholder Management • Scrutinise managing agent expenditure to ensure value for money and compliance with lease agreements., • Build strong relationships with internal teams, residents, leaseholders, and external partners., • Support colleagues in managing third-party relationships and operational delivery. Leadership & Service Improvement • Lead and develop a high-performing service charge and income team., • Promote a culture of accountability, collaboration, and customer service excellence., • Drive innovation, process improvements, and system enhancements across the function., • Support audits, governance activities, and regulatory assurance processes. About You • Significant experience within service charge management in social housing or residential property management., • Strong financial management and budgeting experience., • Good understanding of service charge legislation, leasehold management, and income recovery., • Experience managing teams and driving operational improvements., • Confident communicator with the ability to engage effectively with senior stakeholders and residents., • Part-qualified CCAB or equivalent financial qualification desirable