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  • Part-Time Business Operations & Marketing Assistant
    Part-Time Business Operations & Marketing Assistant
    1 day ago
    £800–£1200 monthly
    Part-time
    London

    Part-Time Business Operations & Marketing Assistant Hybrid – Ealing, London | Approximately 2 days per week Berenice London is a growing luxury bespoke wig company based in Ealing, London. We are looking for a highly organised, proactive and tech-confident Business Operations & Marketing Assistant to work closely with our founder and help keep the day-to-day organisation of the business running smoothly. This is a varied role within a small, growing business. It would suit someone who loves organisation, systems, customer communication and taking responsibility for making sure things actually get done. You will work directly with the founder and coordinate with our existing team, including our social media/content team and external digital marketing partners. What you'll be helping with Customer communication & administration • Monitoring and organising customer emails, • Responding to routine customer enquiries in a warm and professional way, • Making sure new enquiries and leads are followed up, • Flagging important enquiries that require the founder's personal attention, • Keeping customer information accurate and up to date in Zoho, • Helping manage customer communications throughout their journey with us, • Sending and coordinating appropriate client updates, • Helping with invoices and monitoring customer payments CRM & automations • Taking day-to-day ownership of our GoHighLevel CRM, • Manually maintaining customer tags and ensuring customers enter the correct follow-up journeys, • Monitoring existing automations and identifying anything that needs improving, • Helping review, rewrite and organise automated customer emails, • Coordinating technical GoHighLevel changes with our external digital team, • Checking that leads and customers are not falling through gaps Calendly & appointments • Taking ownership of our Calendly system, • Managing availability, appointment types and booking journeys, • Helping with cancellations and rescheduling, • Making sure automated appointment communications are accurate and working properly Business & client operations • Helping maintain an organised overview of active customer orders, • Keeping track of important stages, deadlines and customer updates, • Helping make sure information moves correctly between consultations, customer records and production, • Helping coordinate routine communication with suppliers and external team members, • Keeping track of outstanding jobs and making sure they are followed through, • Helping develop simple systems and processes as the business grows Marketing coordination • Working alongside our existing social media/content team member, • Helping plan marketing priorities and newsletter ideas, • Keeping newsletters and marketing activities moving on schedule, • Making sure the founder records planned Instagram/video content, • Coordinating with our external advertising, CRM and SEO partners, • Helping monitor leads, bookings and sales conversions, • Producing a simple overview of marketing performance so we understand what is generating enquiries and customers, • Helping identify improvements needed across our website and customer journey The person we're looking for You do not need to be a senior manager or have years of management experience. We are looking for someone who is: • Extremely organised, • Proactive and good at noticing what needs doing, • Comfortable taking ownership of tasks and following them through, • Tech-confident and comfortable learning new systems, • Excellent at written English, • Warm and professional when communicating with customers, • Able to work independently, • Comfortable coordinating with different team members and suppliers, • Good at keeping track of lots of small moving pieces, • Happy working closely with a founder in a small business, • Confident reminding and chasing the founder when something is needed!, • Interested in improving systems rather than simply completing individual tasks Experience with CRM systems, email marketing, GoHighLevel, Zoho or Calendly would be an advantage, but experience with every platform is not required. Being organised, intelligent, proactive and willing to learn is more important to us. The role Part-time – approximately 2 days per week We envisage this being a hybrid role, with approximately one day per week working with us in Ealing and the remaining time working remotely. There may be an opportunity for the responsibilities and hours to grow over time. This is an opportunity to become an important part of a small business and gradually take ownership of more of its day-to-day organisation. To apply Please send us your CV together with a short introduction telling us: 1. Why this type of varied small-business role appeals to you, 2. Any experience you have with CRM systems, email marketing, automations or booking systems, 3. Your experience communicating with customers by email, 4. An example of something you have organised or improved without being specifically told how to do it, 5. How you keep yourself organised when managing lots of different tasks, 6. Your availability for part-time work and ability to work from Ealing approximately once per week We care much more about finding someone with the right attitude, initiative and organisational ability than finding someone with a long list of qualifications.

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  • Intern
    Intern
    2 months ago
    Full-time
    London

    CBI Academy offers an exciting opportunity for enthusiastic interns eager to gain practical industry experience and develop professional skills. Our flexible internship program allows you to work on real projects, receive dedicated mentoring and training, and support various business functions within a dynamic education consultancy. About CBI Academy CBI Academy is a UK-based education consultancy dedicated to supporting students and professionals through international education, employability training, career development, mentoring, and workplace experience. Internship Focus Areas Interns can specialize in one of the following key areas: • Student Recruitment Intern, • Promote academy programmes., • Contact prospective students., • Assist with recruitment campaigns., • Maintain student records., • Marketing & Social Media Intern, • Create social media content., • Schedule and publish posts., • Support digital marketing campaigns., • Assist in branding activities., • Admissions & Compliance Intern, • Process student applications., • Verify documents., • Maintain admission records., • Ensure compliance with academy procedures., • Business Development Intern, • Identify business opportunities., • Build partnerships., • Conduct market research., • Prepare business reports., • Customer Success & Student Support Intern, • Respond to student enquiries., • Assist with onboarding., • Provide administrative support., • Monitor student satisfaction., • Administrative & Operations Intern, • Organize documents., • Schedule meetings., • Update databases., • Support daily office operations., • Sales & Business Growth Intern, • Promote academy programmes., • Generate leads., • Follow up with potential clients., • Support business growth initiatives. Required Skills • Excellent communication skills, • Professional attitude, • Strong work ethic, • Teamwork, • Initiative, • Reliability, • Time management, • Problem-solving ability, • Willingness to learn Eligibility Applicants may include undergraduate students, postgraduate students, recent graduates, career changers, international students (where legally eligible), and individuals seeking practical work experience. No previous experience is required; full training will be provided. Benefits • Professional workplace experience, • Industry mentoring and coaching, • Real project exposure, • Certificate of completion, • Outstanding performer reference letter, • Career coaching, • CV support, • LinkedIn profile optimization guidance, • Flexible working arrangements Compensation This is an unpaid internship, with the option for performance-based sales commission. Earn up to £3,000 per successful programme sale (subject to academy commission terms and conditions). Working Hours & Duration • Flexible (Part-time / Full-time options available), • Duration: 4–12 weeks (Rolling intake throughout 2026) Selection Criteria Candidates should demonstrate good communication skills, a positive attitude, strong interpersonal skills, the ability to work independently and in a team, a willingness to learn, and professional ethics. Equal Opportunity Statement CBI Academy is committed to creating an inclusive workplace. Applications are welcomed regardless of age, disability, gender, race, religion, sexual orientation, or other protected characteristics. Recruitment decisions are based on merit, qualifications, and suitability. Data Protection Applicant information will be processed in accordance with the UK GDPR and the Data Protection Act 2018 and used solely for recruitment purposes. How to Apply Please submit your updated CV/Resume and an optional Cover Letter through the platform's application system.

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