People Operations Manager
3 days ago
Birkenhead
Who we are: Founded in 1999, Zircom has been growing steadily ever since, trusted by some of the world’s biggest brands. We’re proud to be employee-owned, which means when you join us, you don’t just become part of the team, you become an owner too. We help brands communicate with their audiences, create value, and make a difference. What drives us is simple: delivering exceptional work in an exceptional way, powered by the strength of our employee ownership. Strength in our performance, our innovation, and our pride. We back our people to grow because when they succeed, we all succeed. With ambitious plans for the years ahead, and as we continue to build our award-winning agency, we hope you’ll be inspired to join us. How you’ll make an impact: Come and join the Business Services team at Zircom! We are an ambitious, detail-oriented bunch, who thrive on building systems which make the business run smarter. Now, we’re looking for a People Operations Manager to join us and take our People Ops function to the next level. This isn’t all about policies and admin, it’s about creating seamless employee experiences that drive engagement, culture, and business performance. We want someone who approaches People Ops like a product builder. You'll own and evolve our People Operations function, with hands-on execution, balancing research, testing, building, and iteration with a deep understanding of human experience. Your day-to-day will span building efficient systems and processes, owning onboarding/offboarding, performance cycles, recognition, engagement, and wellbeing, to researching and analysing data. You’ll create cultural touchpoints that make our team feel connected and our people-experience, best in class! What will you do? • Balance systems with empathy for people: Design processes that work at scale while never losing sight of the human experience behind them., • Own and evolve our People systems (including our HRIS): Maintain, optimise, and expand the platforms that power our growth, ensuring they’re intuitive, reliable, and future-ready., • Run discovery to uncover real challenges: Use research, surveys, and interviews to get to the heart of challenges, staying solution-agnostic until the real details are clear., • Test and build lightweight, scalable processes: Create MVPs, learn fast, and refine into systems that grow with the business., • Use data and dashboards to fuel decisions: Translate employee and operational data into insights that help leadership act with clarity and confidence., • Stay energised by emerging tech (AI, automation, and beyond): Spot opportunities to streamline workflows, simplify the day-to-day, and elevate the employee experience. What will you bring? • Mindset matters most: We’re looking for drive, curiosity, and a systems-first way of thinking., • 2–3 years’ experience managing the full employee journey: From onboarding and offboarding to feedback cycles and engagement programmes., • Thrive in shared ownership: Embrace accountability while keeping focused on outcomes that strengthen the business., • Proactivity and adaptability: Solution-agnostic, comfortable moving between big-picture strategy and hands-on delivery., • Practical HRIS and compliance knowledge: Confident with data management tools and ensuring processes meet compliance standards., • Data-informed decision-making: Able to track and interpret metrics such as engagement, retention, productivity ramp-up, and process effectiveness., • People-centric optimisation: Skilled in streamlining people processes, introducing automation, and building efficient systems that support our team., • Commitment to culture-building: Experienced (and enthusiastic!) in planning offsites, socials, and engagement initiatives that bring teams together. What you’ll get: • Work/life balance: Hybrid model with WFH Mondays and Fridays, dual-site hot desking, and regular socials to connect with your colleagues. Enjoy extra time off too! Your birthday, a volunteering day, and the three days between Christmas and New Year, all on us., • Health & wellbeing: Access to our wellbeing platform with on-demand movement and mindfulness classes, plus healthcare options including employer contributions, health cash plans, a 24/7 GP helpline, and an EAP., • Financial perks: Day-one access to childcare salary sacrifice, plus a suite of lifestyle benefits at key milestones (from groceries to EVs!). Enhanced family pay, company-matched pension contributions (up to 5%), and eligibility for loyalty and performance-related bonuses., • Learning & growth: We don’t just invest in tools; we invest in you. Alongside our L&D platform, you’ll be encouraged to pursue external training that excites you and drives impact for both your career and the business., • Starting salary: Up to £35,000 depending on experience. We’re committed to building a diverse and inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds, experiences, and perspectives, regardless of race, gender, disability, religion or belief, sexual orientation, age, or family status. If you need any adjustments during the application process, please let us know and we’ll do our best to support you.