Operations Manager
6 days ago
Southampton
Role: Operations Manager Salary: £60,000 - £70,000 DOE Location: Southampton (hybrid - 1 day from home) The Operations Manager will lead operational excellence across AVASK’s global footprint, ensuring that international teams, service lines and partner operations work in a consistent, scalable and client-focused way. The role will support the delivery of AVASK’s tax compliance, global e-commerce, VAT, EPR, customs, accountancy and related advisory services by improving the way interconnected services operate together across jurisdictions. • Provide effective operational leadership, communication and management across AVASK’s Group offices, ensuring global teams are aligned to AVASK policies, procedures, service standards and performance expectations., • Develop a strong understanding of AVASK’s global tax compliance environment, including how VAT, EPR, customs, accountancy, advisory and related services interact to support international e-commerce clients., • Ensure operational processes support the end-to-end client journey across multiple jurisdictions, marketplaces and service lines, with clear ownership, handovers, controls and escalation routes., • Contribute to the ongoing programme of improvements in software systems, automation and workflow design to deliver business efficiencies, scalability, improved compliance outcomes and enhanced customer experience., • Monitor and analyse key performance indicators, service levels, quality trends and operational risks to identify areas for improvement and implement measurable corrective actions., • Drive process optimisation initiatives by leveraging automation, AI tools, data analytics and standardised operating procedures to reduce manual effort, improve accuracy and increase productivity across global teams., • Ensure seamless coordination between departments and service partners so that interdependent services are delivered efficiently, consistently and without unnecessary duplication or delay., • Work with Service Partners to ensure required service levels are achieved, client service standards are maintained and operational dependencies are actively managed., • Ensure non-conformance, risk and opportunity feedback is captured and logged with the Quality Management Officer to support continuous improvement, root-cause analysis and effective stakeholder-led resolution., • Stay abreast of industry best practice, tax authority expectations, marketplace developments and technology trends affecting global e-commerce compliance and operational delivery., • Be aware of information security procedures and controls and assist in ensuring they are fully implemented with all personnel to the ISO 27001 standard., • Set clear performance expectations, conduct regular performance reviews and provide ongoing feedback to team members, ensuring operational capability supports AVASK’s global growth ambitions., • Encourage professional development and identify training opportunities to strengthen team knowledge of tax compliance, systems, process improvement, automation and cross-service delivery., • Educated to Degree Level - BSc/BA in Business Management, Operations Management, Technology Management, Information Systems or a relevant field., • Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services., • Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments., • Proven experience as an Operations Manager, Business Manager or similar role within a complex, multi-service, regulated or professional services environment., • Strong understanding of the interdependency between operational processes, client onboarding, compliance delivery, finance, technology, service partners and customer experience., • Understanding of quality management systems, continuous improvement and ISO 9001 principles., • Excellent organisational, leadership and collaborative skills, with the ability to influence teams across different locations and functions., • Outstanding communication and interpersonal abilities, including the confidence to engage internal and client stakeholders at all hierarchy levels., • Solid understanding of internal controls, risk management, business processes and compliance-driven operating models., • Excellent knowledge of MS Office, databases, workflow tools, reporting systems and business information systems., • Experience implementing automation, AI-enabled tools, systems improvements and process redesign to maximise efficiency, accuracy, scalability and team performance., • Ability to use data, KPIs and operational insight to identify trends, resolve root causes and drive measurable improvement., • 25 days annual leave plus bank holidays., • Annual leave purchase scheme (up to 5 days per year)., • Company Pension Scheme (Royal London)., • Cycle2Work Scheme., • Private Healthcare Insurance (Vitality)., • Ongoing training, development and clear career progression opportunities. AVASK Global Compliance is a rapidly expanding international firm that specialises in VAT, tax and accounting for e-commerce businesses. AVASK assists hundreds of Amazon FBA sellers as well as entrepreneurs across eBay, Shopify and many other platforms. Providing clients with a comprehensive range of expertise - from practical guidance on cross-border transactions to ensuring they are fully compliant. #J-18808-Ljbffr