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The client is planning a group-wide rollout of Rightsline to manage rights workflows across the media it acquires, produces and publishes: video, images, audio and fonts, each with its own contract and asset management tools.The Technical Product Manager is the technical and administrative owner of

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. What you can expect to be doing: • Dealing with all queries that come in through live chat, email and through social media., • Troubleshooting technical issues and optimising user experience., • Reporting bugs and UX issues to other members of the team., • Active participation in app growth and development. What we’re looking for: • Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.., • You can get your head around a complex system quickly., • You find it easy to juggle and prioritise different tasks., • You’re chilled under pressure., • You are friendly and naturally engaging with a positive can-do attitude to customer support., • Committed to providing excellent customer support, written and verbal. What we’re really looking for: ✍️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. PERKS ???? • £24,762 per annum, • Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary., • Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £24,762. Plan ahead with confidence while you grow your career! ????, • Private medical insurance (medical history disregarded), • Employee Assistance Programme, • Cycle to work scheme, • Season ticket loan, • Free ChipX subscription for UK-based employees, • We are an equal-opportunity employer and value diversity, • Flexible working arrangements, • 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️, • Annual training budget for courses, workshops, or conferences to help you advance your career., • £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing, • Company laptop, • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup ???? Our Interview Process: ???? • Short take-home task, • Video interview with Head of Talent, • Video interview with the hiring manager & Team Lead, • Final interview with VP of Customer Support About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 300,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 190, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

Enable the successful delivery of Gigaclear’s marketing strategy by providing outstanding campaign coordination, marketing operations, and team support. The role is designed to provide you with broad exposure across every marketing discipline, creating a strong foundation for future progression into Brand, Performance, Customer Lifecycle or B2B Marketing. It offers an excellent opportunity for an ambitious marketer to build commercial experience, develop specialist expertise and grow your career within a high-performing Marketing function. We are building a modern, commercially focused marketing function that combines creativity, customer insight, and operational excellence to support profitable growth. You will play a central role in supporting the successful delivery of our marketing activity, providing day-to-day coordination across campaigns, brand activity, community marketing, and wider marketing operations. You will primarily support the planning and delivery of integrated marketing campaigns whilst also providing operational support across the wider Marketing team. Working alongside Brand, Performance, Customer Lifecycle and B2B Marketing colleagues, you will help coordinate campaigns, manage agencies, monitor budgets, and ensure marketing projects are delivered efficiently and to a consistently high standard. Support the planning, coordination, and delivery of integrated marketing campaigns across Consumer and Business markets. Coordinate campaign timelines, schedules, and marketing activity, ensuring projects are delivered on time and key milestones are achieved. Support campaign launches by coordinating creative assets, approvals, communications, and campaign logistics. Provide day-to-day support to the Senior Brand, Campaigns & Community Marketing Manager in delivering Gigaclear’s brand and community marketing programmes. Assist with local marketing initiatives, sponsorship activity, community events, and network launch campaigns. Coordinate the production and distribution of marketing collateral and promotional materials. Support the smooth operation of the Marketing function through effective planning, organisation, and administration. Maintain the marketing calendar, campaign schedules, and project plans, ensuring the wider team has visibility of upcoming activity and priorities. Act as the day-to-day contact for creative agencies, media partners, printers, production suppliers, and other marketing vendors. Coordinate agency briefings, meetings, project timelines, and deliverables. Monitor agency performance against agreed timelines and quality standards, escalating risks where appropriate. Maintain Gigaclear’s marketing asset library, ensuring campaign materials, photography, creative assets, and brand resources are organised, accessible and up to date. Coordinate the production, storage, and distribution of marketing materials across the business. Support the preparation of campaign reports, presentations, and performance updates. Work with the Commercial Insight & Intelligence team to collate campaign results and assist in the preparation of post-campaign reviews. Maintain accurate marketing records and assist with reporting on campaign activity, budgets, and marketing performance. Provide flexible support across the Marketing function as business priorities evolve. Assist the wider team with campaign coordination, events, content production, customer communications, marketing administration, and proposition launches. Some experience in a marketing coordination, marketing executive, campaign administration, or marketing operations role, either in-house or within a marketing agency. Excellent organisational skills, strong attention to detail and the ability to manage multiple projects simultaneously. Experience supporting campaign delivery, managing budgets, and coordinating agencies. Experience with project management tools, digital asset management systems, CRM platforms, or marketing automation tools would be advantageous but is not essential. You will be proactive, collaborative, highly organised and genuinely motivated to build a long-term career in marketing. Gigaclear is a leading alternative operator of rural full fibre broadband networks in the UK. Offering customers a truly world class product, we are developing our fibre-to-the-premises broadband (FTTP / FTTH) infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. • Generous employer pension; up to 8% matched contribution, • Income protection & life assurance, • 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!, • Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice, • Unlimited access to online training and development content via our Learning Management System, • Long service benefits and monthly employee recognition, • Enhanced maternity and paternity provisions, • Flexible working environment, • Health & Wellbeing initiatives and company funded social events Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together #J-18808-Ljbffr

Description Every day, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders. Consulting and private equity firms come to pro Sapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge. We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management. Reporting into the EMEA Talent Acquisition Manager, this is a key hire to ensure we attract, hire and retain the best Client Services talent into pro Sapient, managing a high volume of Client Services hires across our London and Lisbon teams. We're heading into a big year - doubling our hiring goals again in 2027 and we're growing the Talent team to match. This is a brilliant opportunity to join a people-focused, candidate experience-led team and help take our Client Services hiring to the next level. This role suits someone who's genuinely proactive - a doer who takes ownership rather than waiting to be told what's next. Much of the hiring is high-volume and repetitive by nature (you'll often be recruiting for the same roles again and again, across both our London and Lisbon Client Services teams), so you'll need to be highly organised, strong on admin, and able to bring consistent energy and rigour to a process you'll be running many times over. This is a Fixed Term Contract. Key Responsibilities: Sourcing candidates – using advertising, social media and direct channels to tap into the best talent in each location. Ensuring an exceptional candidate experience, from interviewing candidates, processing candidates, and handling offers – you will ensure that our candidates have a brilliant experience at each step of the process Interviewing for our Client Services divisions on a high-volume, often repetitive basis, proactively sourcing to find the best entry-level talent for London and Lisbon Utilising our ATS system daily, tracking all candidates properly and using data to improve process and experience Working with the wider team to build out a strategy for proactive relationships with universities Working with the wider EMEA Talent team to run on other large-scale hiring initiatives, as we scale the function to meet 2027 hiring targets Researching recruitment projects – seeing how we can continually innovate within our Talent function to ensure we are both efficient and effective in hiring future high performers into the organisation and continue to raise the bar. Requirements Experience in multi-channel sourcing (job boards, social media, direct/outbound outreach); entry-level/graduate talent sourcing; building and maintaining talent pipelines at volume. Experienced in and comfortable with repetitive, high-volume recruitment while maintaining quality and candidate experience Highly proactive – a self-starter and doer who takes initiative. Drive, resilience and the ability to work in a fast-paced environment with a keen sense of urgency and bias for action. Exceptional interpersonal, communication, relationship management skills. Strong organisational skills and excellent attention to detail on admin-heavy, high-volume workflows. Ability to deal with confidential information in a professional manner A second language – either French, German, Dutch, or Nordics – would be valuable but not essential. Benefits Enjoy the flexibility of working remotely for up to 20 days each year, allowing you to tailor your work environment to your needs and embrace a change of scenery. Employee Assistance Programme - Access to a health and wellbeing service that offers personalised advice and support from specialist teams. Enhanced Maternity & Paternity pay. Annual Leave - 25 days + bank holidays which includes a week's closure over the Christmas period to fully reset. My Mind Pal app - Online support for mental fitness that helps people to stress less and enjoy life more Corporate Events - From quarterly gatherings to our annual winter & Summer parties, we love to celebrate, collaborate and have fun together! We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway – this role could still be a great match! Take a look at our diversity statement here.

About Eleven Labs We have expanded from voice into three main platforms: How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining Eleven Labs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development : Eleven Labs proactively supports professional development through an annual discretionary stipend. Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role What you will do Requirements Bonus Growth potential Location

Beechcroft Developments is looking for a talented Digital Marketing Manager to lead and enhance our digital presence across campaigns, content, social platforms, and performance analytics. Based at our Head Office in Wallingford, Oxfordshire, this is a rare opportunity to play a key role in shaping our online presence within a business renowned for building exceptional homes for the over-55s. The Role at a Glance: • Campaign Management – Design and oversee digital marketing activities, including email marketing, PPC campaigns, and database management., • Content Strategy & Creation – Develop and deliver engaging content across all digital channels, optimising for SEO and user engagement., • Social Media Management – Plan and manage content across all social media platforms, aligned with brand tone and objectives., • Website Management – Collaborate with our digital agency to ensure the website is fully optimised, up to date, and user-friendly., • Performance & Analytics – Monitor campaign performance, website traffic, and audience engagement. Prepare monthly, quarterly, and annual reports with actionable insights., • Trend Analysis & Innovation – Keep up to date of industry trends and emerging technologies to inform strategy and content delivery., • Rightmove Management – Regularly update Rightmove listings and analyse listing performance data to inform marketing strategy and optimise lead generation., • Sales Support & CRM – Work with the sales team to enhance CRM performance and support digital strategies to boost lead generation., • Strategic Planning – Contribute to broader marketing strategy by supporting campaign planning and budget monitoring., • SharePoint Administration – Maintain and update SharePoint content libraries and publish daily updates to the company intranet, ensuring key marketing documents, news, and team resources are well-structured, current, and accessible. Who We’re Looking For: • A Digital All-Rounder – Confident managing content, campaigns, CRM tools, PPC advertising, and analytics across all digital channels., • Creative & Technically Skilled – Strong content creation abilities with a good grasp of SEO, A/B testing, and user engagement optimisation. Proficient with Microsoft Office (especially Excel and Outlook), and experienced in tools such as Google Analytics, Meta Business Suite, SEO platforms, and email marketing software (Active Campaign & Mailchimp). Working knowledge of Adobe Creative Suite (Photoshop), with an understanding of HTML/CSS/JavaScript., • Analytical & Detail-Focused – Comfortable interpreting performance data, drawing insights, and making recommendations to improve campaign effectiveness., • Results-Driven – Able to manage the company’s digital footprint with minimal direction, delivering measurable outcomes., • Organised & Adaptable – Able to manage multiple projects and deadlines while responding to emerging digital trends and technologies., • Collaborative Communicator & Team Player – A confident communicator who works well across departments, contributes positively to team initiatives, and supports the Sales & Marketing department with a cooperative and solutions-focused approach. Qualifications & Experience: • Higher education and completed vocational training in Marketing, Digital Media, Communications, or a related discipline, leading to a formal technical or professional certification, with a minimum of 3 years of function-related experience in digital marketing. OR Secondary education and completed advanced vocational training in digital marketing or a related field, leading to a recognised professional qualification or accreditation, with a minimum of 5 years of post-related experience in a similar role. • Experience with SharePoint administration or document/content management systems., • Experience in property or construction is highly desirable., • Familiarity with CRM systems is advantageous. #J-18808-Ljbffr

The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management Lead Planner / Meeting Owner on events or programs of significance to the customer’s business Create/Revise program budgets to ensure M&IW forecast is attained Track client and individual program budgets to ensure M&IW forecast is attained Meet with key stakeholders to review time spent on projects Running client audits with M&IW Controller Alert meeting owner of any anticipated account/program budget variances Identify financial opportunities in post program billing Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes Responsible for document accuracy of operations team Responsible for final reconciliation accuracy and timeliness from planners Build pro-active relationships with high volume client meeting owners Lead various internal departments toward desired outcomes as specified in Service Level Agreement Plan meetings/events for the account as needed Account Management Project Management with a consultative approach Responsible to implement the KPI/SLA Program for the Account Responsible for the strategic relationship for multiple decision makers Accountability for accuracy and timeliness of final reconciliation from planners Train planners on specific account processes Analyze/Improve operational systems and processes Develop and update all account forms and processes to meet client expectations Analyze/review time spent on projects vs. management fees for the account Qualify new meetings (as backup to the SAM) Register new meetings into Cvent (as backup to the SAM) Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM) Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM) Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM) Assist accounting in follow-up on past due invoices (as backup to the SAM) Participate in applicable company and industry activities and events Business Development Responsibilities Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners) Up sell additional M&IW service opportunities Network with decision makers/management as appropriate Develop and maintain strong and highly ethical customer relationships Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: Movement & Positioning : Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements. Sitting : Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties. Lifting and Carrying : Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member. Reaching and Grasping : Event setup and breakdown may involve reaching overhead and handling tools or materials. Bending/Kneeling/Crouching : Occasionally required during event setup and breakdown. Repetitive Motions : Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays. Travel Requirements : Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers. Operating Vehicles : Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead. Working in Varying Environments : Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: Cultural Excellence Role Expectations Emotional Intelligence What you will bring: A minimum of four years of experience in the travel industry, specifically in managing meetings/events Knowledge of virtual and hybrid event options Experience with managing the lifecycle of a program, including final reconciliation Knowledge of Cvent preferred Must be able to travel 35% of the time, including Internationally Proximity to client headquarters office preferred Experience working in a virtual office environment Proven excellent oral and written communication skills in both internal and client-facing environments Demonstrated track record of successfully managing multiple projects simultaneously Ability to deliver creative outputs in a constricted timeline while maximizing available resources Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers Wide range of computer skills: Proficient in Word, Excel, and Internet/social media Database management programs (proficient in Lanyon and Cvent) Outlook (email and scheduling) What we provide: Competitive salary Paid holidays Pension Scheme Accrued personal time off for vacation and sick leave Laptop, additional monitor, and mobile phone Global Giveback program for volunteer service Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P. O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

UKAEA is seeking a Marketing and Communications Manager to lead communications for Culham Campus, supporting Estates with major infrastructure projects and campus development. The role requires onsite presence and offers flexible working where possible. You will manage campaigns across digital, print, events and media, build strong relationships with tenants and authorities, and work with central communications on large estates projects. #J-18808-Ljbffr

Step-into a marketing role where you’ll leverage the full power of HubSpot to create impactful campaigns, drive engagement, and deliver measurable growth for BabelQuest. You’ll develop and execute marketing campaigns with a strong focus on attracting, engaging and converting potential customers. You’ll thoroughly understand who we are, what we offer and who our best‑fit customers are. At BabelQuest there is no sales and marketing divide ‑ you’ll have a great awareness of what the Sales team need to sell more, and in turn how they can help you meet our marketing goals. Working with our Head of Marketing and leveraging HubSpot’s marketing automation tools, you’ll smash our lead‑generation targets. You’re excited about working with a HubSpot Solutions partner who is in the top 1% of all partners globally, and you pass that excitement on to colleagues and through the work you produce. When new product updates are announced you jump on the chance to see how they can positively impact your campaigns, and you’re always the first to share your findings and best practices with the team. Whether you’re testing new lead generation initiatives or working on tried‑and‑tested marketing campaigns, you never lose sight of the goals and target audiences that are unique to each project. It doesn’t matter if you’re creating content yourself or supporting the wider BabelQuest teams ‑ you proactively pitch in when you’re needed. You love HubSpot and aren’t afraid to shout about it. The thought of working for a top‑level HubSpot Solutions Partner, using the best martech on the market, will excite you. You’re the kind of person who will be our best advocate, and empower your colleagues to do the same. You might be looking for the next step up in your marketing career, or perhaps you’re a seasoned marketing manager looking for something new. If you are a data‑driven marketer with a passion for lead generation and HubSpot expertise, we want to hear from you! Work flexible hours at home and at the office. • Create promotional materials for a marketing campaign, • Schedule social media posts, • Write or review blogs, • Build a lead‑nurturing workflow, • Create reports to show the impact of your campaigns, • Speak with a consultant about their work to identify case study opportunities We are only accepting applications from the United Kingdom and Northern Ireland. Download our ‘Culture Quest’ handbook to learn more about all things BabelQuest. #J-18808-Ljbffr