Public house Landlady / Landlord
1 month ago
Watford
Position: Bar Manager Responsibilities: 1. Opening and Closing Duties:
- Ensure the bar is set up and ready for business before opening.
- Oversee the closing procedures, including cashing out registers, cleaning, and securing the premises. 2. Staff Management:
- Recruit, hire, and train bar staff.
- Schedule shifts and manage the staff roster.
- Provide ongoing guidance and support to the bar staff.
- Set performance expectations and conduct regular performance evaluations.
- Address any staff performance or behavior issues promptly and effectively. 3. Operations Management:
- Maintain inventory and order supplies as needed.
- Monitor and control costs, including beverage and labor costs.
- Develop and implement standard operating procedures for efficient bar operations.
- Ensure compliance with health and safety regulations.
- Handle customer complaints and resolve any issues that may arise. 4. Customer Service:
- Create a welcoming and enjoyable atmosphere for customers.
- Interact with customers, take orders, and serve drinks when necessary.
- Train staff on providing excellent customer service.
- Address customer feedback and strive to enhance the overall customer experience. 5. Financial Management:
- Prepare and manage the bar's budget.
- Monitor sales and revenue, and implement strategies to increase profitability.
- Handle cash management, including cash handling and reconciliation.
- Keep accurate records of sales, inventory, and expenses. 6. Marketing and Promotion:
- Collaborate with the marketing team to develop promotional strategies.
- Plan and organize special events and promotions to attract customers.
- Utilize social media and other marketing channels to promote the bar. 7. Compliance and Licenses:
- Ensure compliance with local, state, and federal regulations.
- Obtain and maintain necessary licenses and permits for the bar's operation. Skills and Qualifications: - Previous experience in bar management or a related role. - Strong leadership and management abilities. - Excellent interpersonal and communication skills. - Knowledge of alcoholic and non-alcoholic beverages. - Understanding of health and safety regulations. - Ability to handle stressful situations and resolve conflicts. - Proficiency in managing financial aspects of the business. - Familiarity with marketing and promotional strategies. - Attention to detail and organizational skills.
