Project Delivery Engineer
26 days ago
London
Company Profile \n \n \nTotal IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. We operate at the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients trust us to manage business-critical environments where accuracy, reliability, and professionalism matter.\n \n \nRole Overview \n \n \nThe Project Delivery Engineer sits within our Project Management Office (PMO) and is the on-the-ground delivery engine for client projects, deployments, onboardings and onsite support. This is a hands-on, varied role designed for an engineer who enjoys mixing project delivery with direct client interaction.\n \n \nOn any given week you might be building and staging devices for a new client onboarding, attending site to install a server cabinet, walking a new starter through their laptop, carrying out a wireless survey, supporting the Service Desk with remote hands at a client site, or representing Total IT at a kick-off meeting. The role blends project delivery, deployments, field service and customer experience — it is not a pure projects-only role, and we are not looking for somebody who wants one.\n \n \nAbove all, this is a role for an engineer who takes pride in their workmanship and presentation. Every install we hand over should be tidy, neat and considered — the kind of job where the closing photo could go straight onto our website. Cable management, labelling, finish quality, comms room hygiene and overall presentation are not optional extras; they are part of Total IT’s culture and one of the reasons we win and retain premium clients.\n \n \nYou will deliver a white-glove onboarding and installation experience for every client.\n \n \nReporting to the PMO Officer, while working closely with the Service Desk Manager to support remote hands activities, client onboarding and site-based service delivery\n \n \nKey Responsibilities\n \n \nProject delivery and deployments\n \n \n* Deliver installations to a consistently high standard of workmanship — neat cable management, considered cable routes, tidy patching, clean labelling and a professional finish on every job.\n \n* Build, image, configure and stage end-user devices (desktops, laptops, tablets, printers, etc) ready for deployment.\n \n* Deliver client and internal onsite installations: desk setups, monitors, docking stations, peripherals and printers — presented to the client as a polished, finished environment.\n \n* Rack and stack network and server equipment to a high standard — front and rear cable management, structured patching, clear labelling, power and airflow considered, and a tidy power-up.\n \n* Mount and provision wireless access points to design — straight, level, discreet, with cable runs hidden and access points sitting clean against the ceiling or wall.\n \n* Where structured cabling termination, testing and certification is required, carry it out (or oversee a specialist) to a workmanship standard the team is proud to show off.\n \n* Produce as-built documentation, asset records, photo evidence packs and client sign-off sheets at the end of every install. Photos must be presentable, well-lit and demonstrate the quality of the finished work.\n \n* Conduct site surveys and readiness assessments prior to project execution, including coordination of WEEE disposal where required\n \n* Support Project Managers and Project Coordinators with project planning to ensure realistic timelines are established and communicated to clients\n \n* Effectively manage multiple priorities and tasks across concurrent projects\n \n* Provide informed technical and delivery recommendations to support project success\n \n* Support the creation of training documentation for both internal teams and client use\n \n* Deliver all tasks to a high standard of workmanship and presentation, in line with Total IT expectations\n \n* Maintain proactive communication with clients, ensuring they are consistently kept informed of progress, updates, and any changes throughout the project lifecycle\n \n \nClient onboarding\n \n \n* Lead the technical onboarding experience for new clients, including workstation deployments, user setup, site surveys, asset validation, documentation gathering and end-user orientation.\n \n* Act as a professional ambassador for Total IT throughout the onboarding process, ensuring clients experience a smooth and well-organised transition.\n \n* Own end-user onboarding for client staff — build, configure and deliver the device, set up the user, walk them through their new kit, and make sure they leave the session confident with their device, peripherals, Microsoft 365 and core applications.\n \n* Handle end-user offboarding — securely collect devices, wipe and reset between users, re-stage for redeployment, and update asset and configuration records in Halo PSA accordingly.\n \n \nSite surveys and pre-install\n \n \n* Carry out detailed pre-install site surveys that fully capture site requirements: photographic evidence plotted onto floor plans, cable and containment routes agreed with the client, equipment locations fully specified and signed off, power and data points identified, access and H&S constraints recorded.\n \n* Service Desk support and remote hands\n \n* Provide remote hands and on-site troubleshooting for the Service Desk during incidents requiring physical presence — and leave the site tidier than you found it.\n \n* Assist the Service Desk team with overflow, escalations and ad-hoc site visits as workload requires.\n \n* Clean and tidy client comms rooms as part of every install or remote hands visit — remove redundant cabling and decommissioned kit, dress and re-route patch leads, re-label where needed, dispose of packaging and debris, and leave the room in better condition than you found it.\n \n \nOperations and documentation\n \n \n* Tag, record and update assets in Halo PSA on every install, so the Service Desk inherits accurate configuration data. Also maintain MobiliseOS with asset details for documentation\n \n* Protect the Total IT brand on every site visit — clean uniform, tidy van, tidy workspace, tidy install, tidy handover.\n \n* Work flexibly across evenings and weekends where client installs require it.\n \n \nService Desk Collaboration\n \n \n* Work closely with the Service Desk Manager to ensure effective coordination of field support activities.\n \n* Receive, prioritise and manage assigned tickets from the Service Desk in accordance with agreed SLAs.\n \n* Provide regular status updates to the SDM on open incidents, requests, and site activities.\n \n* Assist in identifying recurring issues and recommending permanent solutions or process improvements.\n \n* Collaborate with the Service analysts to ensure a smooth handover, escalation, and resolution.\n \n* Support in maintaining service quality standards and customer satisfaction targets.\n \n \nCustomer Experience & Professionalism\n \n \n* Act as a professional representative of Total IT on every client site.\n \n* Build strong relationships with end users, facilities teams, site management, client stakeholders and 3 party contractors/service providers.\n \n* Communicate clearly and confidently with both technical and non-technical users.\n \n* Communicate proactively with clients, ensuring they are kept fully informed at all stages of project delivery.\n \n* Ensure every client interaction leaves a positive impression of Total IT.\n \n* Identify opportunities for service improvement and feed them back to the relevant Account Manager or Project Manager.\n \n \nTechnical Skills Required\n \n \n* End-user compute\n \n* Windows 10 and 11 install, configure, troubleshoot.\n \n* Microsoft 365 user setup, mailbox configuration, OneDrive/SharePoint provisioning.\n \n* Intune-enrolled device deployment (basic).\n \n* Hardware diagnostics across desktops, laptops, docking, monitors, peripherals and printers.\n \n* Networking and infrastructure\n \n* Rack and stack of switches, routers, firewalls and servers — cable management to a high standard, front and rear.\n \n* Tidy patching, cable dressing and clear labelling in comms rooms and cabinets to Total IT standards. Confident with port mapping, patch lead management and basic continuity testing.\n \n* Basic IP, DNS, DHCP and VLAN understanding sufficient to commission access layer kit to design.\n \n* Wireless access point mounting, provisioning and signal verification — clean, level and discreet.\n \n* Desirable\n \n* Cat6/6A structured cabling termination experience is advantageous.\n \n* Fluke or equivalent certifier testing is advantageous.\n \n* Structured cabling install background.\n \n* CCTV camera installation experience — mounting, aiming and cabling.\n \n* Audio Visual\n \n* Mount and commission meeting room displays, soundbars and conference cameras — level, centred and aesthetically considered.\n \n* Deploy Microsoft Teams Rooms or Zoom Rooms to documented build standard.\n \n* Cable management for AV behind screens, in floor boxes and through containment — no visible cables, no compromises on finish.\n \n* Servers\n \n* Rack, cable and power up physical servers with structured cabling and clear labelling.\n \n* Carry out base OS install / hardware diagnostics; hand over to senior engineers for configuration.\n \n* Not limited to these skills, happy to upskill themselves\n \n \nThe Candidate\n \n \nYou will be a hands-on, organised IT engineer with project delivery, deployment and field service experience, ideally gained in an MSP or systems integrator. You enjoy variety — you are equally comfortable racking a switch at 7am, walking a new starter through their laptop at 10am, and providing remote hands for the Service Desk in the afternoon. You take genuine pride in tidy workmanship — you are the kind of engineer who steps back at the end of a job, takes a photo, and is proud to send it to the team. We expect you to:\n \n \n* Care about how the finished install looks, not just whether it works.\n \n* Treat cable management, labelling and presentation as part of the job, not an afterthought.\n \n* Enjoy direct client interaction — onboarding users, walking end users through their devices, and acting as a face of Total IT on site.\n \n* Have a full UK driving licence and access to your own vehicle.\n \n* Be willing to undergo DBS and BPSS clearance for client sites that require vetting.\n \n* Be willing to work evenings and weekends where installs require it.\n \n* Be comfortable working at client sites including occupied offices, landlord buildings and construction sites.\n \n* Hold or be willing to obtain CSCS / ECS card, IPAF and PASMA certification (training will be supported).\n \n* Understand and follow Health & Safety practice on site, including reading and signing RAMS.\n \n* Be highly organised, punctual and presentable — you represent Total IT at every site visit.\n \n* Communicate clearly with clients, project managers, account managers and the Service Desk.\n \n* Be reliable, honest, and proactive.\n \n* Produce and maintain accurate documentation on every install.\n \n* Mentor cross department engineers when they shadow onsite installs, setting the workmanship standard from day one.\n \n \nKey Performance Indicators\n \n \n* Quality of finished workmanship — every install signed off against a photo evidence pack the team is proud of.\n \n* Successful completion of client onboarding projects within agreed timescales and quality standards.\n \n* Comms room condition on exit — before/after photos demonstrating tidy patching, redundant kit removed, packaging cleared.\n \n* On-time delivery against project plan (install completion vs scheduled date).\n \n* First-time-right install rate (no return visits for snagging).\n \n* Customer sign-off on every install before leaving site.\n \n* Quality of site survey packs — photos plotted to floor plan, routes and equipment locations agreed and signed off before install.\n \n* Quality of as-built documentation and asset records uploaded within 48 hours of install.\n \n* Customer satisfaction scores (target consistent 5-star).\n \n* End-user onboarding experience — new starters report confidence with their device and applications after handover.\n \n* Timesheet completion and accuracy.\n \n* Adherence to H&S, RAMS and site rules — zero recordable incidents.\n \n \nCompany Benefits \n \n \n* 30 days annual leave plus 1 day, 2 weeks either side of your birthday.\n \n* Private healthcare including 24-hour GP access.\n \n* Mental health and wellbeing programmes.\n \n* Audio, optical and dental cover.\n \n* Contributory pension scheme.\n \n* A tailored professional and personal development plan including relevant training and industry certifications.\n \n* High performance computers and tools provided.\n \n* Friendly, supportive and professional working environment.\n \n \nInterview Process \n \n \n* Stage 1: HR screening call (10–15 minutes) with the HR Manager.\n \n* Stage 2: Interview with the PMO Officer, including a practical kit build / cabling exercise assessed on both function and finish.\n \n* Stage 3: Final interview with the CEO.\n \n* Final Stage: Offer letter and agreed start date — welcome to Total IT.\n \n \nWhy work at Total IT \n \n \nA team survey described Total IT as having “great people” and “an atmosphere that makes you want to come into work each day.”\n \n \nJoining us in this role, you can expect to be trusted, supported, and given the opportunity to grow as the business expands.\n \n \nPay: £34,000.00-£37,000.00 per year\n \n \nBenefits:\n \n* Company events\n \n* Private dental insurance\n \n* Private medical insurance\n \n* Referral programme\n \n \n \n \nAbility to commute/relocate:\n \n* London EC3V: reliably commute or plan to relocate before starting work (required)\n \n \nApplication question(s):\n \n* Do you have the legal right to work in the UK? If applicable, please confirm your current visa type and expiry date, as we are unable to provide visa sponsorship at this time.\n \n* As mentioned in the job description, this role may occasionally require work outside of standard business hours to support project delivery and customer requirements. Are you comfortable with this level of flexibility, including working outside of normal working hours when needed?\n \n* Do you have experience working as a Project Delivery Engineer or in a closely related role? If yes, please confirm how many years of relevant experience you have?\n \n \nExperience:\n \n*
Chef & Cook
Waiters
Bar Staff
Retail
Kitchen Porter
Barista
Quick Service
Accounting & Finance
Agriculture
Animal Care
Art, Media, Design
Child Care
Cleaning
Construction & Trades
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Fashion
Health & Social Care
Host & Hostess
Information Technology
Legal
Management
Manufacturing
Office & Admin
Online Jobs
Sales & Marketing
Salon & Beauty
Science
Security
Sports & Wellness
Warehouse
Writing & Editing
Other
