Customer Insight Specialist (Housing)
9 days ago
South Croydon
Adecco is proud to be recruiting for a Customer Insight Specialist (Housing Needs) to join a South-London local authority. This is a fantastic opportunity for someone passionate about service improvement, complaint resolution, and delivering positive outcomes for residents. You'll play a crucial role in enhancing how housing-related complaints are managed, investigated, and learned from-ultimately helping shape better services for the community. • Customer Insight Specialist (Housing Needs), • Public Sector - Local Authority, • Full Time - Monday to Friday, 36 hours per week, • Fixed Term Contract - 12 months, • Grade 12 - £42,060 to £43,680 per annum, • Lead and manage complaints handling across Housing Needs, ensuring high-quality, timely responses., • Conduct thorough investigations of complex and stage two complaints., • Coordinate multi-team responses, ensuring accuracy, clarity, and consistency., • Identify trends, root causes, and opportunities for service improvement., • Provide expert guidance to colleagues and managers on complaint handling and best practice., • Support the development and implementation of action p...