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Contract Manager \n An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. \n If you’ve also worked in the following roles, we’d also like to hear from you: Supplier Relationship Manager, Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special \n \n SALARY: £45,514 per annum + Generous Benefits (see below) \n LOCATION: Peterborough, Cambridgeshire, East of England \n JOB TYPE: Full-Time, Permanent (Part-Time Hours will also be considered) \n WORKING HOURS: Flexible Working Hours (Minimum of 30 hours per week) \n \n JOB OVERVIEW \n We have a fantastic new job opportunity for a Contract Manager with proven supplier relationship, contract lifecycle and commercial management experience. \n As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. \n The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives through effective stakeholder engagement and continuous improvement. \n \n DUTIES \n Your duties as the Contract Manager include: \n\n • Contract Lifecycle Management: Manage contracts across business-as-usual and project scenarios, including change, service requirements, compliance and contractual commitments\n, • Supplier Relationship Management: Build strong supplier partnerships and develop strategies aligned with business and transformation objectives\n, • Performance and Value: Monitor KPIs, SLAs, service quality and commercial outcomes to maximise value for money and strategic benefits\n, • Issue Resolution and Escalation: Resolve service issues, evaluate practical alternatives and act as an escalation point where required\n, • Risk and Compliance: Identify, manage and escalate risks and issues while supporting contractual and organisational compliance requirements\n, • Continuous Improvement: Drive supplier and service improvements by assessing performance, market opportunities and changing business needs\n, • Stakeholder Engagement: Work constructively with senior stakeholders, translating technical jargon and representing organisational interests\n, • Team Leadership: Provide leadership, coaching, mentoring and resourcing support to junior colleagues\n\n \n CANDIDATE REQUIREMENTS \n ESSENTIAL \n\n • Proven experience leading, coaching and mentoring junior colleagues\n, • Strong experience establishing supplier relationships and delivering organisational value\n, • Proven experience managing the full contract lifecycle in business-as-usual and project environments\n, • Experience resolving issues, delivering improvements and acting as an escalation point\n, • Strong risk, issue and change management capability with an understanding of strategic influence on operational delivery\n, • Able to develop service requirements and propose practical supplier management alternatives\n, • Effective and influential written and verbal communication, including translating technical jargon\n, • Able to engage senior stakeholders constructively and work logically under time pressure\n, • Sound understanding of financial budgeting and accounting\n\n DESIRABLE \n\n • Government Commercial Contract Management Foundation level accreditation\n, • CIPS membership through qualification or working towards\n, • ITIL Service Management Foundation Certificate\n, • Agile or Project Management qualification\n\n \n BENEFITS \n\n • Flexible and hybrid working options\n, • Civil Service Pension with an employer contribution of 28.97%\n, • Generous annual leave entitlements – 28.5 days paid holiday per\n, • year (pro-rata for part time staff)\n, • All UK public bank holidays (normally 8 days per year)\n, • Enhanced maternity, paternity and adoption leave\n, • Support with accreditation to professional bodies\n, • Access to LR Leisure, sports and social club\n, • Discounts at a wide range of high-street and online retailers\n, • Up to three paid volunteering days a year\n, • Learning and development opportunities\n\n \n CLOSING DATE: 11:55pm Sunday 26th July 2026 \n \n APPLY TODAY… \n By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n JOB REF: AWDO-P14926 \n Full-Time / Part-Time Jobs, Careers and Vacancies. Find a new job in Peterborough, Cambridgeshire, East of England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. \n AWD-IN-SPJ

Thinking About a Career Change? Why Not Choose HR? \n If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. \n Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. \n Our HR Career Change Programme \n We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. \n Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months.Please note that this is a training course and fees apply. \n Why Human Resources? \n The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. \n Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). \n Here are typical UK salaries at various stages of the HR journey: \n\n • HR Administrator - £27,000+\n, • HR Assistant - £30,000+\n, • HR Officer - £35,000+\n, • HR Advisor - £38,500+\n, • HR Manager - £55,000+\n\n And with hybrid and remote roles increasingly common in HR, the flexibility is there too. \n How It Works - Your 3 Step Journey Into HR \n Step 1 - CIPD Level 3 Certificate in People Practice \n The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. \n\n • Accredited by the Chartered Institute of Personnel & Development (CIPD)\n, • Covers recruitment, employee relations, HR systems, and more\n, • Complete in approx. 10-12 weeks at your own pace\n\n This course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry. \n Step 2 - Tailored Recruitment Support \n Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. \n We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. \n You’ll get: \n\n • A professionally written, HR-focused CV\n, • Job-matching advice tailored to your experience and location\n, • Application support, interview prep, and mock interviews\n, • Ongoing 1-to-1 guidance to help you land your first HR role\n\n Step 3 - Start Your New HR Career \n Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. \n And to give you confidence, we offer a Money Back Guarantee:If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. \n Flexible, Affordable, Achievable \n To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. \n Ready to Make the Change? \n Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

Job descriptionLocal Business Development Manager - Volkswagen PeterboroughFun, exciting, rewarding work. Join us for the rideWorking with world-class brands as a Local Business Development Manager you'll have the drive to deliver outstanding and trusted experiences for our customers.As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWe're open to flexible working options - just askWhat you'll do day to day Develop integrated sales and aftersales solutions for the local business clients, maximising the business potential within the area of responsibility and ensuring each customer receives excellent customer service.Prospect and develop business customers in order to achieve maximum business customer retention.Represent the company in a professional manner and to achieve high levels of customer satisfactionComply with the FCA regulations and maintain regulated status in the advice, sale and administration of finance and general insurance products.Ensure compliance with Data Protection and General Data Protection Regulations when handling and processing customer personal dataHelpful skills and qualificationsDon't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationshipsAbility to deliver first-class customer service with energy and enthusiasmA genuine interest in helping customers and contributing to the team's successStrong organisational skills with the ability to meet deadlines, with excellent attention to detailExceptional listening and communication skills, focused on understanding customer needsMust hold a valid UK driving licenceWe value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork - ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.TPBN1_UKTJ

Service Manager, Governance £69,061 (in probation) rising to £72,696 Remote/Peterborough Permanent Full Time - Mon- Fri 0900-1700Are you an experienced governance professional with a strong understanding of social housing regulation and corporate governance?We are seeking a Service Manager of Governance to lead and develop our governance framework, ensuring the organisation maintains the highest standards of governance, compliance and regulatory assurance as a Registered Provider.Reporting closely to the Board, CEO and Executive Team, you will act as the organisation's governance expert, providing strategic advice, overseeing Board and Committee governance, and ensuring compliance with all relevant regulatory and legal obligations.This is a permanent position; however, for a period of up to 12 months, the role will also assume responsibility for Compliance and Data Governance to provide maternity cover. During this period, the postholder will also oversee and maintain the organisation's compliance framework, ensuring adherence to regulatory, legal and policy requirements. The role will also support data governance and data quality improvements, helping to strengthen regulatory assurance, inform robust decision-making and drive continuous improvement across the organisation.Following the maternity cover period, responsibility for Compliance and Data Governance will transfer back to the substantive postholder, and the role will revert to its permanent core responsibilities.About the Role As our Service Manager Governance, you'll lead the development and continuous improvement of the organisation's governance framework, ensuring full compliance with regulatory, legal and statutory obligations as a Registered Provider and Community Benefit Society.You'll be the organisation's governance expert, providing trusted advice to senior leaders, overseeing governance activities across Board and committee structures, and fostering a culture of strong governance, accountability and continuous improvement.Reporting to the Executive Director of Corporate Services & Asset Management, you'll lead a small Governance and Compliance team while influencing governance practices across the wider organisation.What You'll Be Doing Governance Leadership Lead the development, implementation and enhancement of the corporate governance framework.Ensure compliance with regulatory, statutory and governance best-practice requirements.Act as the organisation's subject matter expert on governance and regulatory expectations.Maintain governance policies, Standing Orders and constitutional documents.Board & Committee Support Oversee governance arrangements for Boards and Committees.Support effective decision-making and strong governance assurance processes.Contribute to Board effectiveness reviews and governance improvement initiatives.Regulatory & Legal Compliance Monitor changes in regulatory requirements and advise senior leaders accordingly.Maintain statutory registers and key governance records.Manage relationships with legal advisers and external regulators.Strategic Influence Provide expert governance advice to the Board, CEO and Executive Team.Promote a culture of transparency, accountability and continuous improvement.Champion value for money and effective governance across the organisation.What We're Looking For Essential Experience Strong understanding of social housing governance frameworks and regulation.Experience supporting Boards and Committees at a senior level.Knowledge of governance standards, codes and regulatory compliance requirements.Experience managing governance and legal documentation.Proven ability to lead teams, influence stakeholders and drive positive change.Experience identifying root causes and implementing improvements.Skills & Attributes Strong leadership and relationship-building skills.Excellent written and verbal communication skills.Ability to influence and constructively challenge senior stakeholders.Strong project management and organisational skills.Comfortable working under pressure and managing competing priorities.Passion for continuous improvement and developing a positive learning culture.Qualifications We would love to hear from candidates who have: PRINCE2 Practitioner qualification.Experience in compliance management, regulatory affairs or a related field.Knowledge of relevant regulations and industry standards.It would be advantageous if you also have: A degree in Law, Business, Governance or a related discipline.ICSA qualification or equivalent professional accreditation.CIH qualification/training to Level 4.If you have the experience and drive to help us achieve our vision, wed love to hear from you! Please see attached job description for full details of the role.We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!No agencies please.TPBN1_UKTJ

Great food in the workplace isnt simply about fuel.Its about increasing productivity and improving performance; its about happy, motivated people and inspiring environments. Our customers are at the heart of everything we do - we live to bring food and people together. Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.Come and join our award-winning teams - we are currently recruiting for a General Manager to join our team in London. Salary: £45,000 per annum Shift Pattern: 5 over 7, 40 hours per week Location: NG24 1GA Key Responsibilities: Lead the day-to-day operations across four sites spanning two locations, ensuring exceptional service, consistency, and performance. Oversee all administrative and payroll processes, ensuring accuracy, compliance, and timely completion. Drive operational excellence by managing site performance, financial controls, and service delivery standards. Lead, coach, and develop management and frontline teams to build engagement, accountability, and high performance. Monitor budgets, labour costs, and KPIs, implementing actions to maximise profitability and efficiency. Build strong client and stakeholder relationships, acting as the key point of contact across all sites. Ensure full compliance with company policies, health & safety regulations, and food safety standards. Support recruitment, employee relations, and workforce planning to maintain a motivated and capable team. Take ownership of all operational challenges, delivering effective solutions and continuous improvement initiatives. Maintain a visible presence across all locations, providing hands-on leadership and supporting teams where required. We ensure youre rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsburys, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Job Reference: com/0907/43960001/52819589/SU Gather and Gather Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Morson Edge are working with a well know Consultancy who are seeking a Project Commercial Manager to join their Water/Utilities division. Role - Project Commercial Manager Location - Peterborough Salary - £70k to £90k + Bens Ideal background - Water/Utilities if preference but the client will consider people from Civils or infrastructure. Key responsibilities: - Ensure robust estimates are provided that are aligned to scope and makes due allowance for all risks and opportunities. - Manage the procurement process ensuring that all strategies are developed and agreed and that tender processes are followed correctly. - Subcontractors are properly managed in accordance with contract requirements including: compliance, communications, payments, compensation events and programme submissions. - Ensure robust cost management is undertaken at all times including: accurate live forecasting and actual costs vs estimates. - Ensure that accurate and trusted records are kept so that all financial information for audits and cost assurance is readily available. - Continually strives to develop processes and procedures to ensure standardisation across the commercial teams delivery process - Looks to develop members of the team with commercial knowledge and experience gained over numerous years in industry. About The Candidate: - Educated to Degree/HNC level or equivalent. - RICS/CIOB/CICES - Delivery of multiple and or complex projects ranging in values from £100k to multi-million pound projects with experience of the following: - Managing/Leading a team - Contract administration (working with NEC suite of contracts) - Managing change - Procurement - Risk and opportunity management - Negotiation - Estimating - Stake Holder management Skills - Acts as the commercial conscience of the IPL, challenges delivery team - Operates fairly, honestly and with integrity - Champions collaboration and open communication - Value for Money' mentality - Takes ownership and leads with a strong commercial focus on outperformance and contractual requirements, showing an ability to work under pressure whilst supporting the team - Positive forward thinking decision maker with the skills to proactively manage the project and the commercial team. - Capable of building strong personal relationships through a supportive empathetic style to enable the formation of high performing teams - Listens, understands and adjusts - Strategic thinker with the ability to create strong relationships with key stakeholders within the organisation and to influence decision making. - Creates drive and momentum to deliver If you are interested in this position please send updated CVs to (url removed)

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager, Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special SALARY: £45,514 per annum + Generous Benefits (see below) LOCATION: Peterborough, Cambridgeshire, East of England JOB TYPE: Full-Time, Permanent (Part-Time Hours will also be considered) WORKING HOURS: Flexible Working Hours (Minimum of 30 hours per week) JOB OVERVIEW We have a fantastic new job opportunity for a Contract Manager with proven supplier relationship, contract lifecycle and commercial management experience. As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives through effective stakeholder engagement and continuous improvement. DUTIES Your duties as the Contract Manager include: Contract Lifecycle Management: Manage contracts across business-as-usual and project scenarios, including change, service requirements, compliance and contractual commitments Supplier Relationship Management: Build strong supplier partnerships and develop strategies aligned with business and transformation objectives Performance and Value: Monitor KPIs, SLAs, service quality and commercial outcomes to maximise value for money and strategic benefits Issue Resolution and Escalation: Resolve service issues, evaluate practical alternatives and act as an escalation point where required Risk and Compliance: Identify, manage and escalate risks and issues while supporting contractual and organisational compliance requirements Continuous Improvement: Drive supplier and service improvements by assessing performance, market opportunities and changing business needs Stakeholder Engagement: Work constructively with senior stakeholders, translating technical jargon and representing organisational interests Team Leadership: Provide leadership, coaching, mentoring and resourcing support to junior colleagues CANDIDATE REQUIREMENTS ESSENTIAL Proven experience leading, coaching and mentoring junior colleagues Strong experience establishing supplier relationships and delivering organisational value Proven experience managing the full contract lifecycle in business-as-usual and project environments Experience resolving issues, delivering improvements and acting as an escalation point Strong risk, issue and change management capability with an understanding of strategic influence on operational delivery Able to develop service requirements and propose practical supplier management alternatives Effective and influential written and verbal communication, including translating technical jargon Able to engage senior stakeholders constructively and work logically under time pressure Sound understanding of financial budgeting and accounting DESIRABLE Government Commercial Contract Management Foundation level accreditation CIPS membership through qualification or working towards ITIL Service Management Foundation Certificate Agile or Project Management qualification BENEFITS Flexible and hybrid working options Civil Service Pension with an employer contribution of 28.97% Generous annual leave entitlements 28.5 days paid holiday per year (pro-rata for part time staff) All UK public bank holidays (normally 8 days per year) Enhanced maternity, paternity and adoption leave Support with accreditation to professional bodies Access to LR Leisure, sports and social club Discounts at a wide range of high-street and online retailers Up to three paid volunteering days a year Learning and development opportunities CLOSING DATE: 11:55pm Sunday 26th July 2026 APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14926 Full-Time / Part-Time Jobs, Careers and Vacancies. Find a new job in Peterborough, Cambridgeshire, East of England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ TPBN1_UKTJ

Contract Performance Manager Hybrid - Milton Keynes, Rushden, or Peterborough £56,109.27 Full-Time, 6 month Fixed Term Contract Join Amplius as a Contract Performance Manager, where you'll oversee planned works contracts from mobilisation to completion. Working with contractors, colleagues, and customers, you'll help deliver safe, high-quality homes while driving strong performance, compliance, value for money, and continuous improvement. Your week: 36.25 hours - Monday to Friday 9am to 5.15pm Location: Hybrid, with a weekly presence in either our Milton Keynes, Rushden, or Peterborough office. You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role • Manage planned works contracts from mobilisation through to completion, ensuring delivery is on time, within budget, and meets quality standards., • Support procurement activities, including tender development, contractor selection, and contract mobilisation., • Monitor contractor performance against KPIs and contractual obligations, taking action to address any issues., • Manage contract risks, variations, defects, disputes, and payment applications while maintaining commercial control., • Work with internal teams to deliver inspections, maintain compliance, and ensure high standards of health and safety., • Build strong relationships with contractors, colleagues, customers, and tenant representatives to support effective service delivery., • Produce accurate performance, financial, and compliance reports, using data to identify improvements and manage risks. What you’ll need to thrive in this role • HNC/HND in a construction-related discipline, with membership of (or eligibility to join) RICS, CIOB, or another relevant professional body, • Proven experience managing contracts and planned works programmes within social housing or another regulated environment., • Strong knowledge of contract management, procurement, performance management, health and safety, and housing compliance requirements., • Excellent commercial, negotiation, problem-solving, and stakeholder management skills, with experience managing budgets, risks, and contractor performance., • A proactive, customer-focused approach with strong organisational skills and the ability to manage multiple priorities while using data to drive improvements. Important – The right to work in the UK is an essential requirement. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. Closing: 16 August Interviews in Milton Keynes: 21 August We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you

Complaints Resolution Partner A place to create moments that matter Salary: £31,805 per annum, £17.48 per hour Location: Hybrid, Peterborough (fully onsite during training) Contract: Permanent and 12 month Fixed Term opportunities, full‑time Hours: 35 hours per week, Monday to Friday between 8am and 6pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role We’re looking for a customer‑focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes. You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well‑written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You’ll be working in a fast‑paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution‑focused approach. By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future. If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you. Salary The spot salary for the Complaints Resolution Partner post is £31,805 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman. You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed. Complaints Resolution Partner Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 18th & 19th August via Teams Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to prepare a presentation and complete a Customer Service questionnaire in advance. Planned date: 26th August at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step. A place to build a future We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to: Generous time off – 28 days holiday plus bank holidays (pro-rata for part time), an extra day for your birthday, and the option to buy more. Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance. Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed. This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do. We’re Committed to Inclusion We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Because this isn’t just a workplace – it’s a place to belong. Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role

We are working with a successful full-service law firm to hire an AML Manager for their Risk team in Bristol. In this role you will take ownership of the anti-money laundering function, driving process improvements, leading centralised client inception, and shaping how the team operates across multi

Value for Money Manager Opportunity with the Civil Works Alliance (CWA), Supporting Sizewell C.

Blue Arrow are actively seeking Postal Delivery Drivers to join a successful delivery office team in Wishaw (ML2).As a Postal Worker, you will be a vital part of the community, delivering letters and parcels, while being the friendly face that people look forward to seeing.Our client is the leading

You must have ability to motivate staff and demonstrate initiative, ability to form positive relationships with service users and colleagues and to work as part of a team, ability to communicate effectively and clearly with services users, colleagues and managers both verbal and in writing with a re

Faster access to money you’ve already earned .

Veeva Systems is seeking a senior events leader to head Europe’s corporate events program.You will partner with marketing, sales, strategy, and product to plan and execute large customer conferences, internal field kickoffs, and special programs across Europe.You will hire and mentor a team, manag

BloombergNEF Wind Research Team Leader.BloombergNEF (BNEF) is seeking a highly motivated and experienced individual to lead our global analysis team covering the wind industry.You have a passion for clean energy and the transition to a low‑carbon power system and want to help your dedicated team r

Ogilvy UK is seeking a Creative Director with a strong art direction background to lead creative work on our health portfolio.You will balance hands-on leadership with team development to deliver big, effective ideas that meet client and patient needs.You will mentor art directors, designers and cop

BloombergNEF (BNEF) is seeking a highly motivated and experienced individual to lead our global analysis team covering the wind industry.You have a passion for clean energy and the transition to a low-carbon power system and want to help your dedicated team reach its full potential.You combine stron

Transport Team Leader Worcester.Working hours: 11:30-20:00, 40 hours per week.ArrowXL is now recruiting for a Transport Team Leader to join our busy Warehouse team in Worcester.ArrowXL is now recruiting for aTransport Team Leaderto join our supportive team, situated at ourAirdriesite.You will assist

Contract Type: Fixed Term Contract - 9 months.We are seeking a professional and customer-focused Receptionist to join the Workplace Experience team at a three-floor site where ISS manages the main reception service for the entire building.As a key front-of-house representative, you will act as an am

Client Excellence Concierge / Receptionist |.Up to £28,000 (FTE) | Permanent | Full-time or Part-time | Office-based.Alexander Lyons Solutions is recruiting on behalf of a growing, multi-office firm in the South East.You'll be the face of the firm - the first person clients and visitors meet, and t

We are working with a leading international law firm that is looking to appoint an experienced Temporary Receptionist to join its London office for an initial eight-week assignment.This is a highly client-facing position within a busy and professional reception team.The successful candidate will act

Customer Service Associate & Receptionist.Western International Group (UK) Ltd.Join a Global Brand Growing in the UK 🚀.Western International Group (UK) Ltd is home to a growing portfolio of consumer brands, led by.As our UK business continues to grow from our Wolverhampton headquarters, we are lo

German-Speaking Lawyer & Team Leader.Remote | 15-20 Hours per Week | German Language Skills Required.The successful candidate will have strong.QC, conducting searches, and acting as the main point of contact for the client.Lead and manage a team of document reviewers.Create and execute searches with

Reception & Community Coordinator.Start date – Monday 14th September.We are working with a creative workspace that is looking for a friendly, organised and hands-on Reception & Community Coordinator to be the welcoming face of the space.They need someone who is calm under pressure, quick to find s

Client Excellence Concierge / Receptionist - | Godstone, Surrey.Up to £28,000 (FTE) | Permanent | Full-time or Part-time | Office-based.We are recruiting on behalf of a well-established and growing business group, which provides the central operations, infrastructure and support for a number of bus

Temporary Receptionist / Operations Assistant.Our fantastic US law firm client is looking for a professional and polished Temporary Receptionist / Operations Assistant to join their London office on an ongoing temporary assignment.Immediate start, until January 2027.Stunning offices by Liverpool Str

Location: 60 Perth Road , Scone, PH2 6JL Pay: £13.Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shif

Tonne Driver – Multi Drop | Kidlington.If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.We are looking for an experienced 7.This is a great opportunity for a driver who takes pride in their work and wants a rol

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for.Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising.The company's headquarters are located in the canton of Glarus.Here

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader , on a mission to govern the world’s intelligence.We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent , trusted by global leaders like Michelin, Roche, and Blue Yonder.We are bridging the gap between

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for.Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising.The company's headquarters are located in the canton of Glarus.Here

In this varied role, we'll need you to answer the phone, handle our files and support our managers.

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for.Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising.The company's headquarters are located in the canton of Glarus.Here

In this varied role, we'll need you to answer the phone, handle our files and support our managers.

Day Instrument Team Leader Working Location Guildford / Basingstoke (Site-Based) Contract Type Permanent Benefits Up to 15% bonus 10% pension Private medical insurance Group income protection Life assurance (8x salary) About the Role If you are a Senior Instrument Technician ready to step up into re

Mayfair Homecare have an exciting opportunity for a Team Leader to work out of the Wycombebranch.This role is based in Wycombe, but you will need to travelto carry out some duties.We deliver a range of services in the community around the Wycombearea.We are looking for an experienced Team Leader, Ca

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities.It's our mission to provide an outstanding customer experience.Whilst others

What You'll Be Doing As a Team Leader, you'll take responsibility for key areas of the store and step up to run the operation in the absence of the Store Manager. About You Experience in retail or a fast-paced customer environment Previous supervisory or leadership experience (or ready to step up) C

Our care homes are managed by amazing and passionate people, including strong leadership by our home managers with dedicated care, clinical, hospitality and activities teams to provide exceptional care and experience, achieving brilliant outcomes for people in our care.

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Vivienne Westwood is one of the most iconic British fashion brands, with a strong commitment to its people and the environment.If you’re interested in being part of an organisation that creates high-quality products, promotes awareness for a better world, and offers an excellent benefits package t

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Reporting to the Head of Human Resources, the successful candidate will work closely with managers and employees to offer day-to-day HR guidance and support across the full range of HR activities.

HR Business Partner Hourly Rate: £34.Annual Salary: £47,810) Job Type: Interim initially for 3 months, likely to be extended We are seeking an HR Business Partner to lead a project focused on Absence and Wellbeing.Lead and manage the Absence and Wellbeing project, ensuring objectives are

As an Office Administrator, you will work closely with Partners, Managers, and the wider team, playing a key role in the day-to-day running of the office while delivering a professional and welcoming experience for clients. Managing client documentation and compliance processes, including anti-money

Fantastic opportunity to join the 4th Largest insurance provider in the UK, in Chesterfield, as a part-time temporary Receptionist/ admin assistant.This is a temp-perm role so you will be temping for 12 weeks before being offered a permanent position.The role is due to start ASAP and offers 20 hours