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  • Application Support Lead
    Application Support Lead
    3 days ago
    £50000–£70000 yearly
    Full-time
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

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  • Marketing Executive – Khí Tâm Therapy UK
    Marketing Executive – Khí Tâm Therapy UK
    6 days ago
    £15–£25 hourly
    Part-time
    London

    We are a fast-growing wellness and therapy ecosystem led by an internationally recognized Founder, focused on delivering evidence-based, holistic healing methods to individuals and communities in the UK and globally. As we expand our UK operations, we seek a proactive Marketing Executive to support our brand development, coordinate with agencies, and ensure a consistent, high-quality digital presence. Role Overview The Marketing Executive will work directly with the Founder once a week in the office and remotely for the remaining days. This role requires excellent communication skills, strong organizational abilities, basic content creation skills, and confidence in managing agency partners. A key part of this position involves managing and coordinating the Founder’s and Company’s social media channels, ensuring smooth alignment across all external partners. Key Responsibilities 1. Marketing Coordination • Support planning and execution of multi-channel marketing campaigns., • Work closely with external marketing and creative agencies to ensure deliverables are aligned, timely, and on-brand., • Prepare weekly marketing activity reports and insights for internal review., • Social Media Management (Founder + Company), • Manage and coordinate the daily operations of the Founder’s and the Company’s social media channels (Instagram, Facebook, TikTok, YouTube, LinkedIn)., • Schedule posts, manage content calendars, and ensure consistent brand voice., • Coordinate with agencies for content planning, approvals, and performance updates., • Monitor engagement, respond to basic community interactions, and escalate issues when needed. 3. Content Production (Basic Level) • Capture short-form content during weekly sessions with the Founder (mobile phone acceptable)., • Edit basic videos for Reels, TikTok, and Shorts using tools like CapCut or VN., • Create simple graphics and marketing materials when necessary (e.g., using Canva). 4. Founder Support (Weekly) • Attend one weekly in-person working session with the Founder., • Assist in content shoots, brainstorming sessions, workshop preparations, and marketing admin tasks., • Maintain discretion, professionalism, and excellent time management. Requirements • 1–3 years of experience in Marketing, Social Media, or related roles., • Ability to manage and coordinate multiple social media platforms., • Strong communication, organisation, and time-management skills., • Basic content creation and video editing skills., • Confidence working with agencies and managing briefs and timelines., • Self-motivated, detail-oriented, and comfortable working independently., • Ability to thrive in a founder-led, fast-growing environment., • Desirable, • Experience in wellness, healthcare, education, or service-based industries., • Familiarity with Canva or Adobe tools., • Understanding of paid ads or performance-driven marketing., • Experience in hybrid or international teams. What We Offer • Hybrid working arrangement with one in-office day per week., • Direct mentorship from the Founder and opportunities for rapid growth., • Supportive, mission-driven working culture., • Career advancement pathways as the UK operation scales.

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  • Sales Coordinator - Bookings & Event Sales at GO Action Forest
    Sales Coordinator - Bookings & Event Sales at GO Action Forest
    1 month ago
    £24400–£26000 yearly
    Full-time
    Whyteleafe

    Join the Adventure: Full-Time Events Sales & Management Role at GO Action Forest Are you a confident communicator with a passion for people, sales, and outdoor experiences? Do you thrive in a fast-paced, fun, and supportive environment? Then we want to hear from you! GO Action Forest is South London & Surrey’s ultimate outdoor action venue, proudly home to GO Paintball London and GO Laser Tag London. Set across an epic 50-acre purpose-built forest in Whyteleafe, we run the UK’s leading Paintball and Forest Laser Tag events, led by the former UK #1 Paintball Player. We’re now looking for an enthusiastic, sales-driven team player to join our growing Events management team as an Events Organiser - helping customers organise unforgettable experiences and making the magic happen out in the forest. The Role: Sales & Events Organiser This full-time role splits your time between our friendly Warlingham office and our stunning Forest venue in Whyteleafe. You’ll play a vital role in the customer journey - from first enquiry to final mission. Your Responsibilities Include: • Speaking to warm leads – friendly phone calls, WhatsApp messages, and emails to help customers plan epic birthdays, stag dos, or group adventures, • Using your sales skills to convert enquiries into bookings and upsell fun event upgrades, • Supporting event days from the hub of the forest as an Events Manager - including sign-ins, check-ins, face-to-face sales, team briefings, and group management, • Building strong rapport with customers, guiding them from “we’re thinking of booking…” to “that was the best day ever!” You’ll receive full training across all aspects of the role, with opportunities to grow in sales, logistics, customer service, event support, marketing, partnerships and team leadership. Who We're Looking For: No prior experience? No problem - full training is provided. However, the following experience or traits would be a strong advantage: • Experience in sales or telesales, • A background in events or outdoor activity environments, • Confidence in outbound calling and following up warm leads, • Comfortable working towards targets and achieving results, • Excellent communication and interpersonal skills, • A positive, team-first attitude and willingness to get stuck in, • Leadership qualities to motivate both customers and teammates, • Comfortable using CRM systems, WhatsApp, and digital communication tools Location & Hours: • Full-time, based between our Warlingham office and Whyteleafe forest venue, • Salary: £24,400 - £26,000 OTE, depending on experience and performance What We Offer: • A fun, supportive and motivated team of 50+ outdoor event staff, • 1-on-1 training and ongoing e-learning support, • Real variety - working both in the office and at our forest One of the most unique and exciting things about our culture at GO Action Forest is that every team member plays a key role in shaping our future. Your input will be valued across the board - whether it’s improving existing processes, pitching fresh ideas, helping develop future activities and projects, or even contributing to decisions around new business ventures and acquisitions. We believe the best ideas come from within the team, and we’re always evolving together. How to Apply: Please send your CV along with a Cover Letter (without using AI), to explain: • Why you’re a great fit for this role, • How you’d bring energy, drive and customer care to our team If your application is successful, we’ll reach out via WhatsApp to arrange the next steps. Please ensure your mobile number (linked to WhatsApp) is included and correct on your CV. We can’t wait to meet our next team legend. Join us and help make amazing adventures happen! Kind regards, The GO Action Forest Team Whyteleafe, Surrey | Warlingham, South London

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  • Senior Immigration Caseworker (IAAS Level 2 Accredited)
    Senior Immigration Caseworker (IAAS Level 2 Accredited)
    2 months ago
    £30000–£40000 yearly
    Full-time
    Croydon

    Simman Solicitors, an SQM-accredited law firm, is seeking a dedicated and experienced Senior Immigration Caseworker (IAAS Level 2 Accredited) to join our growing team based at our Croydon office or Hayes office (Middlesex) London. This position is full-time, five days per week (Monday to Fridays), with working hours from 9:00am to 6:00pm. This is an excellent opportunity to work within a supportive environment delivering high-quality immigration and asylum services to the local community. We specialise in Immigration Law, providing both Legal Aid and private services across immigration, asylum, and human rights matters. The successful applicant will play a key role in managing complex cases and delivering high-quality legal representation. Requirements • IAAS Level 2 Senior Caseworker accreditation (Immigration and Asylum Accreditation Scheme), • Registered with the Law Society as a Level 2 Senior Accredited Caseworker, • Proven experience in publicly funded Immigration Law (LAA work), • Ability to work independently and without supervision Responsibilities • Manage the firm’s LAA Immigration and Asylum caseload, including appeals and judicial reviews, • Handle detention and fast-track matters, • Take client instructions, prepare cases, and maintain billing and compliance requirements, • Conduct monthly file reviews and ensure ongoing compliance with quality standards, • Provide excellent client care, particularly in sensitive human rights matters, • Update and manage case files using the firm’s LEAP system, • Advocacy experience before the Tribunal is an advantage Skills & Attributes • Excellent communication, interpersonal, and organisational skills, • Professional, proactive, and target-driven, with strong attention to detail, • Capable of working independently and as part of a team, • Commitment to maintaining the highest standards of client service and compliance Salary Competitive and reflective of experience, with flexibility for exceptional candidates. For solicitors or accredited supervisors, pay will reflect experience, efficiency, and responsibility.

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