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Service Charge Analyst \n Based in Kent | Hybrid Working (3 Days On-Site) \n Contract Until March 2027 (Potential to Go Permanent) \n £248 Per Day via Umbrella Company \n We are currently recruiting for a Service Charge Analyst to join a respected Housing Association based in Kent. This is an excellent opportunity for an experienced service charge professional to play a key role in the year-end accounts process, service charge reconciliation, customer query resolution and annual rent and service charge setting. \n The successful candidate will work closely with finance, housing and operational teams to ensure service charges are set accurately, remain compliant with legislation, and maximise cost recovery across a varied portfolio including shared ownership, leasehold and private homeowner properties. Service Charge Analyst - Duties and Responsibilities:\n\n • Prepare and reconcile annual service charge budgets, estimates and year-end accounts, ensuring full compliance with legislation, regulations and lease requirements\n, • Lead on annual rent and service charge reviews, including issuing statutory notices within required timescales\n, • Calculate and review service charges across a mixed-tenure portfolio including leaseholders, shared owners, tenants and homeowners\n, • Investigate service charge variances, analyse large data sets and provide meaningful insight to support decision-making\n, • Review managing agent accounts, invoices and statements, ensuring costs are accurate and fully recoverable\n, • Support external and internal audit requirements by producing accurate records, reconciliations and supporting documentation\n, • Respond to customer, local authority and stakeholder queries relating to rents and service charges during key review and hypercare periods\n, • Prepare rent and service charge budgets for new developments, working with internal and external stakeholders\n, • Maintain the integrity of rent and service charge data across housing management and finance systems\n, • Contribute to process improvements, policy reviews and continuous enhancement of rent and service charge practices\nService Charge Analyst Ideal Candidate:\n\n, • Previous experience working within a Housing Association or social housing organisation\n, • Proven experience calculating, setting and reconciling service charges across multiple tenure types\n, • Strong knowledge of service charge legislation, compliance requirements and apportionment methodologies\n, • Essential experience supporting year-end accounts and service charge reconciliations\n, • Experience working with leaseholders, shared owners, freeholders and private homeowners\n, • Ability to analyse large volumes of financial data and investigate variances effectively\n, • Strong communication skills with experience handling customer and stakeholder enquiries\n, • Experience interpreting leases, tenancy agreements and occupation agreements\n, • Advanced Excel skills including Pivot Tables, VLOOKUPs and data analysis\n, • Experience using housing management and finance systems\n, • Experience with Civica CX and Advanced Financials would be advantageous but is not essential\n, • Professional housing qualification (CIH, TPI or equivalent) or willingness to work towards one is desirable\n, • Part-qualified accountant (ACCA, CIMA, ACA or equivalent) would be beneficial\nRewards and Benefits:\n\n, • 25 days annual leave plus bank holidays\n, • Opportunity to buy and sell annual leave\n, • Performance-related bonus scheme\n, • Generous 6% pension contribution\n, • Occupational health support and regular health checks\n, • Ongoing training and professional development opportunities\n, • Hybrid working arrangement\n, • Potential opportunity for the role to become permanent\n\n Should you be interested in this Service Charge Analyst vacancy, please don't hesitate to apply immediately.

Criminal Justice Recovery Worker \n Location: Medway \n Salary: £26,000 - £28,000 per annum \n Vacancy Type: Permanent \n We are looking for a compassionate, resilient and motivated Criminal Justice Recovery Worker to join our Medway RIVER Treatment and Recovery Service. This is an exciting opportunity to work with adults involved in the criminal justice system, supporting them to access treatment, reduce offending behaviour and achieve sustainable recovery. \n About the Role \n Working withinMedway RIVER Treatment and Recovery Services,you will provide specialist drug and alcohol support to adults aged 18 and over who have had contact with the criminal justice system and require support to address their substance use and improve their health, wellbeing and recovery outcomes. \n Medway RIVER delivers integrated substance misuse treatment across Medway, providing a range of clinical, psychosocial and recovery-focused interventions. As a Criminal Justice Recovery Worker, you will engage individuals referred through police custody, probation services, prisons, courts and other criminal justice pathways, supporting them to access and remain engaged in treatment. \n You will manage a diverse caseload, carrying out comprehensive assessments, risk assessments and recovery planning. Working collaboratively with each individual, you will develop SMART care plans that reflect their strengths, needs and goals, delivering structured one-to-one and group interventions that promote recovery, reduce substance-related harm and support long-term behavioural change. \n Building strong partnerships is central to this role. You will work closely with probation, police, prison healthcare teams, courts and a wide range of community agencies, including housing, employment, healthcare and social care providers, to ensure service users receive coordinated, person-centred support. \n This role requires flexibility to deliver services across a variety of community and criminal justice settings, including outreach locations, probation offices and prisons across Medway and Kent, where required. \n Key Responsibilities \n\n • Manage a caseload of individuals accessing criminal justice substance misuse services.\n, • Complete comprehensive assessments, risk assessments and recovery plans.\n, • Develop and review SMART care plans that support recovery and reduce reoffending.\n, • Deliver high-quality one-to-one and group interventions.\n, • Promote harm reduction, recovery and healthier lifestyles.\n, • Support service users to access housing, healthcare, employment, education and other community resources.\n, • Work collaboratively with criminal justice partners to improve outcomes.\n, • Maintain accurate, timely and confidential case records.\n, • Contribute to safeguarding and risk management processes.\n, • Promote equality, diversity and inclusion in all aspects of service delivery.\n\n About You \n We're looking for someone who is empathetic, proactive and committed to supporting people with complex needs to achieve lasting change. You'll be able to build trusting relationships while maintaining professional boundaries and managing risk effectively. \n You'll have excellent communication and organisational skills, be confident working independently and as part of a multidisciplinary team, and remain calm and professional when working with individuals who may present with challenging behaviours. \n Essential Criteria \n\n • Experience of working with vulnerable adults within health, social care, criminal justice or substance misuse services.\n, • Ability and willingness to travel either by car or public transport to prison locations in Kent for inreach work\n, • Experience of carrying out assessments and developing SMART care or recovery plans.\n, • Understanding of individuals with multiple and complex needs, including co-occurring mental health and substance misuse issues.\n, • Experience delivering one-to-one interventions that support positive behaviour change.\n, • Ability to engage, motivate and build positive relationships with people experiencing multiple disadvantages.\n, • Good understanding of substance misuse, harm reduction and recovery approaches.\n, • Knowledge of safeguarding procedures relating to vulnerable adults and children.\n, • Experience of managing and prioritising a varied caseload.\n, • Ability to work confidently and patiently with individuals who may be reluctant to engage or display challenging behaviour.\n, • Strong administrative, recording and report-writing skills.\n, • Good IT skills, including experience using Microsoft Office and electronic case management systems.\n\n Please note: This role requires HM Prison & Probation Service (HMPPS) prison security vetting, which typically takes 4–8 weeks to complete. Applicants who have lived outside the UK for 6 months or more within the last 5 years may be required to provide overseas police clearance certificates, which could extend the vetting process. \n About Us \n We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. \n Please note that we may close this vacancy early if we receive a high volume of suitable applications. \n To Apply \n If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Job Title: Commercial Manager (Passive Fire)Location: KentSalary: NegotiableWe are pleased to be working with a market leader in passive fire protection, providing a 'one-stop' service which includes surveying, installation, certification and maintenance of fire doors, screens, and other fire stopping solutions.The Commercial Manager will be responsible for delivering all commercial operations on various contracts including Fire Protection / FRA. Managing the commercial team, the Commercial Manager will prepare and present weekly/monthly reports on financial performance and WIP. Cooperation with operations will be pivotal to ensure that contracts are running on time and to budget.We are looking for a qualified and competent commercial leader with solid experience working on Social Housing /Construction / FM contracts. You will be an effective leader with the ability to develop a highly talented and motivated commercial team as well as build excellent relationships with other business functions, customers, consultants and the supply chain.Key Skills:Degree in Quantity Surveying/Commercial ManagementPrevious experience of working on Fire Protection / FRA contractsExperience of contract lawExcellent verbal and written communicatorExcellent Microsoft Excel knowledgeFinancial and commercial awarenessEffectively manage time in order to meet deadlinesAbility to negotiate and influenceSelf-motivatedFlexible & adaptableResilientSalary & BenefitsCompany car / allowancePension contributionDeath in service benefit (4 x salary)Training and development opportunitiesFlexible, family friendly working environmentTeam/company events and competitionsTPBN1_UKTJ

Criminal Justice Recovery Worker Location: Medway Salary: £26,000 - £28,000 per annum Vacancy Type: Permanent We are looking for a compassionate, resilient and motivated Criminal Justice Recovery Worker to join our Medway RIVER Treatment and Recovery Service. This is an exciting opportunity to work with adults involved in the criminal justice system, supporting them to access treatment, reduce offending behaviour and achieve sustainable recovery. About the Role Working withinMedway RIVER Treatment and Recovery Services,you will provide specialist drug and alcohol support to adults aged 18 and over who have had contact with the criminal justice system and require support to address their substance use and improve their health, wellbeing and recovery outcomes. Medway RIVER delivers integrated substance misuse treatment across Medway, providing a range of clinical, psychosocial and recovery-focused interventions. As a Criminal Justice Recovery Worker, you will engage individuals referred through police custody, probation services, prisons, courts and other criminal justice pathways, supporting them to access and remain engaged in treatment. You will manage a diverse caseload, carrying out comprehensive assessments, risk assessments and recovery planning. Working collaboratively with each individual, you will develop SMART care plans that reflect their strengths, needs and goals, delivering structured one-to-one and group interventions that promote recovery, reduce substance-related harm and support long-term behavioural change. Building strong partnerships is central to this role. You will work closely with probation, police, prison healthcare teams, courts and a wide range of community agencies, including housing, employment, healthcare and social care providers, to ensure service users receive coordinated, person-centred support. This role requires flexibility to deliver services across a variety of community and criminal justice settings, including outreach locations, probation offices and prisons across Medway and Kent, where required. Key Responsibilities • Manage a caseload of individuals accessing criminal justice substance misuse services. Complete comprehensive assessments, risk assessments and recovery plans. Develop and review SMART care plans that support recovery and reduce reoffending. Deliver high-quality one-to-one and group interventions. Promote harm reduction, recovery and healthier lifestyles. Support service users to access housing, healthcare, employment, education and other community resources. Work collaboratively with criminal justice partners to improve outcomes. Maintain accurate, timely and confidential case records. Contribute to safeguarding and risk management processes. * Promote equality, diversity and inclusion in all aspects of service delivery. About You We're looking for someone who is empathetic, proactive and committed to supporting people with complex needs to achieve lasting change. You'll be able to build trusting relationships while maintaining professional boundaries and managing risk effectively. You'll have excellent communication and organisational skills, be confident working independently and as part of a multidisciplinary team, and remain calm and professional when working with individuals who may present with challenging behaviours. Essential Criteria • Experience of working with vulnerable adults within health, social care, criminal justice or substance misuse services. Ability and willingness to travel either by car or public transport to prison locations in Kent for inreach work Experience of carrying out assessments and developing SMART care or recovery plans. Understanding of individuals with multiple and complex needs, including co-occurring mental health and substance misuse issues. Experience delivering one-to-one interventions that support positive behaviour change. Ability to engage, motivate and build positive relationships with people experiencing multiple disadvantages. Good understanding of substance misuse, harm reduction and recovery approaches. Knowledge of safeguarding procedures relating to vulnerable adults and children. Experience of managing and prioritising a varied caseload. Ability to work confidently and patiently with individuals who may be reluctant to engage or display challenging behaviour. Strong administrative, recording and report-writing skills. * Good IT skills, including experience using Microsoft Office and electronic case management systems. Please note: This role requires HM Prison & Probation Service (HMPPS) prison security vetting, which typically takes 4-8 weeks to complete. Applicants who have lived outside the UK for 6 months or more within the last 5 years may be required to provide overseas police clearance certificates, which could extend the vetting process. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please proceed through the following link to be redirected to our website to complete your application. https://careers.forwardtrust.org.uk/vacancies/733/criminal-justice-recovery-worker.html

Sounds great, what will I be doing? You will bring a strong understanding of Health and Safety within an accommodation-based setting, with the ability to monitor and maintain the safety and security of supported housing services and report maintenance concerns appropriately. You will have knowledge

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England.

What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Experience of working within a supported housing environment is desirable Whilst good working knowledge of housing practice, housing law and the principle

About You You will be someone who is compassionate, patient, and attentive, with a genuine desire to provide high-quality, person-centred support. You will feel comfortable supporting someone with complex needs and enjoy taking the time to understand non-verbal communication, responding to visual cu

As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples

Once signed off, you will move onto nights and work lone-working shifts. About you We're looking for someone who: Is calm, patient, attentive and values-driven. Is willing to complete the Care Certificate on day shifts before beginning waking nights Rewards that make a difference Flexible shift pat

You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.

A compassionate Housing Officer is sought for a 6-month fixed-term contract in Hampshire, supporting vulnerable individuals in dispersal accommodation, managing caseloads and property maintenance.

This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day.

Provide emotional and practical support to young clients aged 16-25 in a supported housing environment, aiming to empower them towards independence and address issues like homelessness, domestic violence, and mental health.

Customer Service Advisor needed to handle inbound calls and schedule appointments remotely.

Customer Assistant at M&S to champion food products, provide excellent customer service, and assist with store operations.

You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.

Supports service users and manages properties through welfare visits and inspections.

Assisting customers with water bills, refunds, payment plans, and resolving water supply problems, ensuring customer satisfaction and meeting targets.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Provide high-quality customer service by telephone, email and face to face, ensuring enquiries are handled professionally, efficiently

We're searching for a compassionate and motivated Housing Support Worker to join our team, supporting young people across our accommodation services and within the community. Providing young people with flexible, person-centred support, this position assists with securing and sustaining housing, imp

Provide customer service and support commercial administration tasks.Requires fluency in Italian and strong communication skills.

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be h

Engage with consumers via phone and email. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

Seeking a Housing Support Worker/Resettlement Officer to assist vulnerable individuals into stable accommodation and independent living.

The Customer Service Advisor will manage customer cases, handle medical emergency claims, and provide excellent service.

When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe.

Manages customer orders, communicates with customers, and maximizes revenue through upselling.

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. As a Customer Service Advisor you’ll be doing one of th

The Customer Service Advisor will provide support via phone, email and chat in German and English.

Handles calls/emails, schedules jobs, monitors engineer performance, and manages administrative tasks.

Handles inbound customer contacts, processes orders, and resolves queries via phone, email, and social media.

Support the delivery of high-quality housing services and contribute to strong communities by assisting with key housing management tasks like rent arrears, allocations, and neighbourhood upkeep.

The Customer Service Advisor will handle inbound calls, resolve customer queries, and manage multiple tasks in a busy environment.

Manufacturing company seeks a Customer Service Assistant Manager in Tamworth to support the Customer Service Operations Manager in leading the department and ensuring exceptional customer experience.

Housing Officer needed to support and manage service users in the Buckinghamshire area for a housing solutions provider.

Support Worker needed in Woking to provide specialist support for adults with learning disabilities.Includes personal care and community integration.

Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent xwzovoh housing & estate services to our rented properties within a defined geographical patch. Housing Officer known internally as a Local Housing Manager.

This role involves supporting individuals experiencing homelessness to move away from rough sleeping by providing street outreach and accommodation support.The specialist will work with a multi-agency team, addressing needs like substance dependency and mental health.

Provide housing support and outreach services to individuals, including those experiencing homelessness, with early morning and standard weekday shifts.

Seeking a Housing Support Worker in Hastings to assist residents with personalized support plans, housing benefits, rent payments, and property standards.