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Job overview IGOTFIXED LIMITED is a fast-growing UK-based e-commerce company specialising in the retail of smartphone and tablet repair parts. After years of success in wholesaling to repair shops, we have now fully transitioned to online retail, with a strong presence on Amazon UK and rapid expansion into Amazon marketplaces across France, Germany, Spain, Italy, and the US. We are looking for a Business Development Manager who can act as a bridge between suppliers and global marketplaces - someone who understands international B2B dynamics, is experienced in building sales ecosystems, and thrives in a cross-cultural, fast-paced e-commerce environment. Key Responsibilities - Responsible for developing new customer groups in the UK and Europe, formulating expansion strategies based on platform trends and market opportunities; - For existing customers, formulate upselling strategies, design personalized marketing campaigns and value-added services to increase repurchase rates and customer lifetime value; - Serve as the primary point of contact for key clients, providing dedicated support and continuous communication to ensure customer satisfaction and long-term cooperation; - Manage partnerships with Chinese manufacturers, responsible for price negotiations, production schedule coordination, and product quality monitoring to ensure supply chain stability; - Collaborate cross-functionally (procurement, finance, and marketing) to implement pricing, inventory, and promotional strategies; - Build and optimize the customer management (CRM) system, analyze customer data, and develop refined follow-up and maintenance strategies; - Use platform operation data and financial indicators to support sales decisions, pricing strategies, and international market expansion planning; - Lead, train, and guide a high-performing international sales team, establishing a structured onboarding process, product knowledge training, and performance evaluation system to improve team efficiency and collaboration. Who are we looking for (qualifications, experience and skills) Qualifications & Experience: - 10 + years of experience in business development, international sales, or cross-border e-commerce, ideally in the electronic technology industry. - Financially literate; able to conduct sales forecasting, budget planning, and ROI analysis to support strategic decision-making. - Proven ability in developing and managing business relationships with Chinese clients, partners, or manufacturers, including strategic cooperation, contract negotiation, and long-term account growth. - Hands-on experience expanding into e-commerce platforms, such as Amazon, with a successful track record in online growth. - Demonstrated capability in building and leading international sales teams, from recruitment and onboarding to performance coaching and KPI delivery. - Experience working across both B2B and B2C channels, with an understanding of cross-border trade dynamics and digital commerce operations. Skills: - Fluency in English and Mandarin, serving as a key communication bridge between UK operations, international expansion initiatives, and Chinese partners. - Exceptional interpersonal and negotiation skills, with experience handling strategic client relationships across cultures. - Strong analytical thinking and financial acumen, including the ability to interpret performance data, manage budgets, and influence pricing strategies. - Advanced proficiency in Microsoft Excel and CRM tools, with the ability to implement and manage data-driven sales processes. - Adaptable, proactive, and solution-oriented, comfortable operating in a fast-paced, international environment.