Operations Manager
6 days ago
Epsom
\n • Location: Leatherhead, Surrey\n, • Salary: £40,000 per annum\n, • Contract: Full-time, Permanent\n\n About the Role \n We are seeking an experienced and proactive Head of IT, Facilities & Fleet Management to lead the organisation's IT services, facilities operations, fleet management, and supplier contracts. This varied role combines strategic oversight with hands-on operational management, ensuring services remain secure, compliant, efficient, and cost-effective. \n Key Responsibilities \n IT & Cyber Security \n\n • Manage the organisation's Managed Service Provider (MSP), including service reviews, SLA monitoring, and escalations.\n, • Oversee Cyber Essentials/Cyber Essentials Plus accreditation.\n, • Maintain IT assets, user access controls, backups, disaster recovery, and business continuity arrangements.\n, • Ensure effective cyber security, patch management, mobile device management, and website security.\n, • Lead IT projects and support digital transformation initiatives.\n\n Facilities Management \n\n • Oversee the effective operation of offices and properties.\n, • Manage property contracts, lease renewals, office moves, insurance, security, and health & safety compliance.\n, • Maintain professional office standards and a safe working environment.\n\n Fleet Management \n\n • Manage the company vehicle fleet, including procurement, returns, fuel contracts, insurance claims, GPS tracking, and P11D processes.\n, • Ensure fleet policy compliance and manage the Fleet Administrator.\n, • Research and recommend suitable vehicle and fleet solutions.\n\n Contracts, Budgets & Projects \n\n • Manage supplier relationships, contract renewals, and the contract register.\n, • Negotiate contracts and authorise invoices.\n, • Support budget preparation and management.\n, • Provide project management support for key organisational initiatives.\n, • Maintain accurate records and drive operational best practice across all locations.\n\n About You \n You will have: \n\n • Experience managing MSPs and outsourced IT services.\n, • Strong knowledge of IT infrastructure, cyber security, business continuity, and cloud technologies.\n, • Experience in facilities, property, fleet, contract, and supplier management.\n, • Budget management and project delivery experience.\n, • Previous people management experience.\n, • Excellent organisational, communication, and stakeholder management skills.\n, • A proactive, solutions-focused approach with strong commercial awareness.\n\n What We Offer \n\n • Salary of £40,000 per annum\n, • Permanent, full-time position based in Leatherhead\n, • A varied leadership role with broad responsibility\n, • Professional development opportunities\n, • Supportive and collaborative working environment\n\n If you have a strong operational background across IT, facilities, fleet, and supplier management, we'd love to hear from you.