Administrator / Customer Support Administrator
9 hours ago
Shipley
Hours: Monday to Friday, between 8am–6pm (rotational shifts – 37.5 hours per week) We’re currently recruiting for an Administrator / Customer Support Administrator to join a busy and fast-paced operations team within a growing organisation. This is a varied administrative role with a strong customer service element, ideal for somebody who enjoys a mix of admin duties alongside speaking with customers over the phone. You’ll be supporting with day-to-day administration, managing appointments, updating systems, and assisting with inbound and outbound customer calls. The Role Working as part of a friendly and supportive team, you will be responsible for ensuring customer information is processed accurately while delivering a professional and efficient service. Key responsibilities: • Providing general administrative support to the operations team, • Handling inbound customer enquiries via phone and email, • Making outbound calls to customers to arrange and confirm appointments, • Supporting with scheduling and diary management, • Accurately updating internal systems and maintaining detailed records, • Assisting with customer queries and resolving issues where possible, • Managing a workload in a fast-paced environment, • Helping support the wider team with additional admin duties as required, • Speaking with customers daily, with calls potentially reaching up to 40 per day during busy periods About You • Previous administration and customer service experience preferred, • Confident and professional telephone manner, • Strong organisational skills with excellent attention to detail, • Comfortable managing a busy and varied workload, • Able to communicate effectively with customers and internal teams, • Proactive, reliable, and willing to help wherever needed, • Good IT skills and confidence using multiple systems Experience & Qualifications • Previous experience within administration, customer service, or a busy office environment preferred, • GCSEs (or equivalent) including English and Maths desirable, • NVQ Level 2–3 in Administration or Customer Service advantageous Interested? Apply now to find out more about this exciting opportunity and take the next step in your administration career