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The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
Job Description As a Product Owner, you will be leading one of our Product teams in one or more of our domains within the BA Digital Delivery Team to bring agile change to life. We are doing this by ...
Product Owner, Product Manager, Software Platform, SaaS, PropTech, Accounting Principles. My client is an award-winning software organisation. They have an unrivalled reputation, offer a fantastic ...
Lead QAT Delivery Owner 6 Months Occasional Travel to London - Predominantly Remote Inside IR35 Happy to discuss all rates Change-IT are looking for a Lead QAT Delivery Owner to join a market leading ...
Product Owner | Remote | Requirements Elicitation | Stakeholder Management | £45,000 - £55,000 Do you want to work for a company where the Chief Product Officer's mantra is "You can ask for help ...
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Sales & Trading Product Owner/ / head of product / lead product owner Location: London (2 days week on site) Duration : 12 Months Status : Inside IR35 Candidate will be responsible for end-to-end ...
We are recruiting an API Product Owner to join an organisation at the heart of energy regulation. Our client is at the forefront of shaping the future of the UK energy market , passionate about ...
PV Systems Product Owner - Pharmaceuticals Location: Paddington or Staffordshire Contract Type: Permanent Salary: £50,000 - £60,000 per annum Our client, an international organisation operating ...
Product owner Product owner - £50,000 - £55,000 package (£45-50,000 basic, plus 10% bonus - Spalding, Lincolnshire - Hybrid plus great benefits inc Pension, free parking, staff shop etc. Immediate ...
- Product Owner Salary £55,000 - £65,000 Company bonus Remote We are recruiting for a Product Owner who is responsible for delivery of software solutions to councils / NHS and private sector. The ...
Contract Product Owner (INSIDE IR35) -Product Owner/Inside IR35/Hybrid NEW CONTRACT VACANCY AVAILABLE - FULLY REMOTE * Contract position available for immediately available UK based candidates * UK ...
Treasury Global Process Owner segment of the position will be the lead for defining and standardizing Treasury processes to drive continuous improvements, support and make recommendations for changes ...
Knowledge & Experience / Qualifications • Experience in custody and securities services. • Experience working with Commercial owner. • Defining the product offering. • Experience in product ...
Bristol or London - Hybrid model (2 days p/w) Sanderson are working with a market leading property management SaaS provider that are looking for a Product Owner to own their digital platform and be ...
Owner Delivery Driver Location: Basildon and East London Locations Salary: Competitive Day Rates of up to £175.00 Per Day (not including any Incentives offered) Job Type: Full Time, Remote role ...
Product Owner | Payments SME | Financial Services / FinTech * Outside IR35 * Day rate open and DOE * 6 months with very likely extensions * London or Coventry Our client has been an established name ...
Tax Product Owner Duration: 12 Month Pay Rate: Competitive Location: London 8CS ( 2 Days in the office ) Interview Process: 2 Stages Role Purpose: Lead the ongoing development / design of the Custody ...
We are seeking a Payments Product Owner to join the engineering team of a prominent financial institution based in London. This will be an initial 6 Month FTC with the high potential of extension
Product Owner/ Business Analyst. Market Data. Commodities Trading. £90,000 - £95,000 + Discretionary Bonus and Benefits. Hybrid 2 days in Central London Office. My client is a top tier commodities ...
Product Owner: Data at Scale Location: London, Grays Inn Road Salary: Competitive Full time/Permanent/Hybrid Role Description: The global product function leads on the product strategy to fulfil our ...
The Product Owner role is key in delivering and supporting new strategic people and workforce Software as a Service (SaaS)-based technologies for our employees in stores, distribution centres and ...
Senior Lead DevOps Product Owner / Manager - Jenkins Artifactory K8 Bitbucket Ansible - Investment Bank RATE £600 - £750 per day * Strong technical background in DevOps. * This person will be a ...
Technical Product Owner Industry: Re-Insurance Technology Contract Length: 6 months About Us: Operating in the re-insurance technology sector. We're dedicated to transforming the landscape of re ...