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The Role and the Team We’re looking for a Lead Product Designer to join our growing Product & Design organisation. This is a key leadership role within the team: not only will you take on complex, high-impact design challenges across our digital products, but you'll also be responsible for line-managing and developing our team of three talented product designers. You'll work closely with the Head of Design (who you'll report to), product managers, researchers, engineers and stakeholders from across the business to shape experiences that are useful, usable and loved by our members. This role requires a blend of systems thinking, product strategy, visual design, and leadership capability. You'll also play a critical role in building and evolving our design culture, ways of working, and overall quality bar. What You’ll Do • You’ll contribute design work as part of a Product Squad, • Line-manage and coach our existing team of product designers, supporting their growth and development, • Lead the end-to-end design process across critical product areas, • Work cross-functionally with product, engineering, research, data, content and marketing to solve complex user and business problems, • Provide direction, critique and support to product designers across projects, • Be an advocate for user needs, inclusive design, accessibility and design best practice, • Guide product and design decisions through hands-on work, workshop facilitation, and storytelling, • Contribute to strategic planning alongside the Head of Design and Design Leadership team, • Extensive experience in product design, including several years in senior or lead-level roles, • A portfolio that demonstrates both high-quality craft and clear product thinking, • Experience leading multidisciplinary teams and mentoring other designers, • Ability to connect design work to business and user outcomes, • Excellent communication, collaboration and stakeholder management skills, • Strong knowledge of Figma and modern design tools, • Experience working with or contributing to a design system, • Exposure to both web and native mobile app design (iOS + Android), • Experience working in membership, e-commerce, or fintech environments Our Culture Our members, partners and colleagues are at the heart of everything we do. Our colleagues are integral to helping create the unique experience we deliver, so we’re genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are, and have a hybrid working model, with colleagues based in London, the East Midlands and around the country. We're also officially recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People. What We Offer • Hybrid working, • 25 days plus public holidays, buy and sell and an additional day off for your birthday, • A company bonus scheme, • Great social events e.g., Christmas party, family fun day, summer party, sports matches, • Learning and development opportunities, • Group auto-enrolment pension plan, • Enhanced maternity, paternity, sick pay, • Company funded private medical insurance, • Healthcare cashback plan, • Employee assistance programme (including mental health support), • Modern office space with onsite gym including access to free HIIT & stretch classes, games area, chill-out areas, book club, and more, when you visit our HQ in Cossington #LI-Hybrid Remote Status: hybridLocation 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable) 24-28 Bloomsbury WayLondonLondonWC1A 2SNUnited Kingdom

Blue Light Card. Individually great, together unstoppable The Role and the Team We have an exciting opportunity for an experienced Customer Operations Manager to join our Member Operations team. In this role you’ll lead and develop a high-performing team of advisors, championing a brilliant member experience while continuously evolving people practices, processes, and ways of working to drive performance and impact. We have over 5.7 million members today, and our Member Ops team support our members through LiveChat, social channels, e-mail and our customer relationship management system. What You’ll Do • Motivate and nurture a high-performing team of advisors, helping them to achieve their performance and development targets through coaching and support, • Build on strong existing people practices, like regular 1:1s and development planning, to support growth, engagement and performance, while guiding the team through change and evolving ways of working, • Instil a customer-centric culture, keeping the team focussed on helping our members quickly and completely, • Ensure our members are happy and satisfied, handling the most difficult queries directly, then building team knowledge around complex issues, • High-volume, in-bound contact centre experience, with an excellent understanding of customer service fundamentals and best practices, ensuring a high standard of service, • Proven people management experience, with a strong grasp of best practices like coaching, development planning, and performance management to enable individual and team success, • Strong leadership and communication skills, with the ability to engage, inspire, and support teams through change, • Confidence handling complex member issues (such as complaints or fraud), with a calm, solutions-focused approach and sound judgement, • Proven experience in end-to-end project delivery, • Strong analytical skills and a data-informed approach to identify trends, gaps, and opportunities for improvement Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working. What We Offer • Hybrid working, • Free parking and EV charging onsite at HQ, • 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days, • A company bonus scheme, • Your own Blue Light Card and exclusive access to thousands of discounts, • Generous funded BUPA medical insurance covering pre-existing conditions, • Group auto-enrolment pension plan, • Enhanced parental leave and absence leave, • Healthcare cashback plan, • Employee assistance programme (including mental health support) and mental health first aiders, • Great social events e.g., festive party, summer party, team socials, sports matches, • Regular company-wide recognition events e.g. monthly Light’s Up and the Shine awards, • Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks), • Onsite gym at HQ (including access to free HIIT & stretch classes), • Strong learning and development culture #LI-Hybrid Remote Status: hybridLocation 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable)