Account Handler & Estimator
hace 9 días
Canvey Island
D4P is a growing print, design and signage business based in Canvey Island, Essex, committed to delivering high-quality products and services to our customers. We're creating a brand-new Account Handler & Estimator role to strengthen our customer service, sales support, and project coordination — a great opportunity for an organised, commercially minded person to play a key part in our continued growth. As Account Handler & Estimator, you'll be the primary point of contact for many of our clients — managing enquiries, producing accurate quotations, coordinating projects from brief to delivery, and making sure every customer has a smooth, positive experience with D4P. • Manage inbound sales calls and respond to enquiries across all channels (phone, WhatsApp, web chat, walk-ins), • Act as the first point of contact for new customers and clients, • Spot opportunities to grow existing accounts and promote our full range of products and services, • Upsell where appropriate, while working within the customer's budget, • Produce accurate, timely quotations for customer projects, • Input and maintain quotes and pricing records on Accura, • Follow up on quotations within agreed timeframes, • Book jobs onto the system and produce detailed job sheets, • Liaise with the Head of Design to assign briefs and manage workflow, • Keep customers updated on project progress, • Coordinate between clients, designers, suppliers and installation teams so projects run smoothly, • Monitor progress and resolve issues as they arise, • Liaise with fitters and coordinate installation schedules, • Manage quick-return jobs and online orders, • Keep client details up to date in the CRM, • Carry out post-delivery follow-up calls to check satisfaction, • Handle customer queries promptly and professionally, • Previous experience in an Account Handler, Account Manager, Estimator or similar customer-facing commercial role, • Experience producing quotations and managing pricing, • Strong customer service and relationship-building skills, • Excellent written and verbal communication, • Ability to juggle multiple projects and priorities in a fast-paced environment, • Well organised, with great attention to detail, • Confident with Microsoft Office and CRM systems, • Experience in a similar sector to the design, printing & signage sector (though not essential), • Knowledge of design, print, signage, manufacturing or installation processes, • Experience coordinating suppliers, designers and installation teams, • Commercially aware, with a nose for a good opportunity, • Proactive and solution-focused, • A confident, professional communicator, • Highly organised and able to work independently, • A team player who collaborates well across departments, • Adaptable, and excited to help shape a brand-new role, • Salary: [£30,000 – £35,000 per annum, depending on experience], • Holiday: 28 days including bank holidays, • Free parking, • Training and development opportunities #J-18808-Ljbffr