Policy jobs in FolkestoneCreate job alerts

Product Executive (Spanish Speaking) £25,600 - £28,000 per annum, dependent on experience Folkestone Hybrid Are you passionate about travel, love bringing ideas to life, and enjoy making sure every detail is just right? At Saga, we're looking for a commercially minded and organised Product Executive to join our Travel team, supporting the development and delivery of exceptional holidays and unforgettable experiences for our customers. This is a fantastic opportunity to build your career in the travel industry, working alongside a passionate team committed to creating holidays our customers will love. You'll play a key role in supporting our Product Management team, helping turn destination knowledge and supplier partnerships into exciting travel products. From managing contracts and costing briefs to maintaining accurate commercial systems and coordinating with suppliers, you'll help ensure everything runs smoothly behind the scenes. Working closely with teams across the business, you'll contribute to new product development, quality control and operational improvements that make a real difference to the customer experience. We're looking for someone who is proactive, commercially curious and enjoys building strong relationships. You'll bring excellent organisational skills, a keen eye for detail and the confidence to collaborate with a range of stakeholders. Fluency in Spanish is essential, alongside a genuine enthusiasm for travel and a desire to create the best experiences for our guests. This requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our new Product Executive you will be responsible for providing administrative support for Product Managers. Other accountabilities will include: • Creating all contracts, including Terms and Conditions, annexes, and variations • Ensuring all contracts are signed, logged, and managed to agreed timelines • Creating and updating Trip Planners (product costing briefs) for Product Managers to review and sign off • Conducting year-on-year rate comparisons and commercial analysis • Raising and maintaining date grids accurately • Supporting Product Managers in securing allocations with suppliers • Assisting Product Managers in negotiating supplier rates • Supporting the development of new tours and researching innovative ideas to excite customers • Planning and booking familiarisation (FAM) and educational trips for colleagues and trade agents • Populating and maintaining commercial fields within the internal system • Building and maintaining strong collaborative working relationships with other departments, particularly Product Operations, to ensure smooth business operations • Acting as the escalation point for quality issues and responding with a customer-first mindset • Setting up new tour content within the internal system and approving where required • Serving as the escalation point for supplier overbookings and stop-sale requests • Liaising with the Health & Safety team to ensure new suppliers are fully assessed and compliant • Representing the company at trade shows, corporate functions, and occasional overseas educational trips • Taking ownership of assigned products and supplier relationships while acting as their internal champion across departments. The Ideal Candidate As our Product Executive, you will have prior experience supporting product, contracting and operations teams within travel. You will be a confident communicator in Spanish, both verbal and written. Aswell as being able to demonstrate the following skills and attributes; You will also need to demonstrate the following skills and experience: • Creating, reviewing, and managing supplier contracts • Commercial awareness and rate analysis • Strong administration skills in a fast-paced environment • High attention to detail and numeracy skills • Strong written communication and presentation abilities • Proficient in Microsoft Office (Excel, PowerPoint, Word) • Data accuracy and reporting • Skilled in supplier relationship management • Deadline and timeline management • Clear reporting and follow-up Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

Guest Experience Continuous Improvement Lead £28000 to £32,000 Permanent Hybrid / Crawley or Folkestone – 3 days a week in the office, with travel as required by the business At Saga, we believe that great customer experiences are about more than the products and holidays we offer, they're about how we make people feel, the care we show and the way we put our customers first, especially when things don't go to plan. Do you have the right skills and experience for this role Read on to find out, and make your application. As a trusted specialist serving people over 50, we're passionate about creating memorable experiences for our customers, whether they're travelling with us on one of our holidays or cruises or engaging with another part of our business. We're now looking for a Guest Experience Continuous Improvement Lead to join our team and help us take the way we support our guests to the next level. This is an exciting opportunity for someone who is passionate about customer service, enjoys developing people and has a real eye for spotting ways to make things better. Working closely with the Head of Guest Experience, you'll play a pivotal role in improving how we manage complaints, support our colleagues and deliver fair, consistent and empathetic outcomes for our guests. You'll combine hands-on involvement in complex customer complaints with coaching, quality assurance and continuous improvement. From helping colleagues build their confidence and capability to reviewing processes, improving customer communications and identifying lessons we can learn, you'll help ensure every interaction reflects Saga's commitment to excellent service. You'll also support the day-to-day leadership of the Guest Experience team, helping to create a positive, collaborative environment where colleagues feel supported to do their best work. As well as improving the experience for our guests, you'll have the opportunity to make a meaningful difference to the experience of the people delivering that service. If you're a customer-focused leader who enjoys solving problems, developing others and turning feedback into positive change, this could be a fantastic opportunity to make your mark at Saga. We work in a hybrid way at Saga both at home and in the office at least 3 days a week Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday bank holidays Option to purchase additional leave • 5 extra days Pension scheme matched up to 10% Company performance related annual bonus, • Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Guest Experience Continuous Improvement Lead, you'll play a key role in ensuring our guests receive a consistently excellent experience, while supporting and developing the team. Your responsibilities will include: • Supporting the day-to-day leadership of the Guest Experience team, coaching and developing colleagues to deliver high standards of customer service and complaint resolution. • Overseeing complaint handling to ensure cases, including complex and escalated complaints, are investigated and resolved fairly, empathetically and within agreed timescales., • Reviewing customer correspondence and compensation decisions to ensure consistency, quality and alignment with Saga's standards, tone of voice and relevant industry regulations., • Identifying and leading opportunities to improve complaint handling processes, workflows and ways of working, helping to enhance efficiency and customer satisfaction., • Carrying out quality assurance reviews, monitoring team performance and using feedback and lessons learned to identify training needs and improve service delivery., • Supporting workload management and service level performance, addressing operational challenges and helping the team manage peak periods or disruption., • Building strong relationships with colleagues across Saga, overseas partners and suppliers to ensure customer concerns are resolved effectively., • Supporting the introduction of new systems, guidance and procedures, while championing a culture of accountability, collaboration and continuous improvement. The Ideal Candidate We're looking for someone who genuinely cares about the customer experience and understands the difference that a thoughtful, fair and empathetic approach can make. You'll be a confident and supportive leader who can help colleagues develop, navigate challenging situations and deliver consistently high standards. You'll enjoy getting to the heart of a problem, identifying what could be done better and turning those ideas into practical improvements. Just as importantly, you'll be comfortable balancing customer needs with business requirements, making considered decisions and building strong relationships across teams. You'll ideally have: • Experience leading, coaching or supervising a customer service, complaints or customer relations team. • Experience within the travel or hospitality sector., • Strong experience investigating and resolving customer complaints, including more complex or escalated cases., • Excellent written communication skills, particularly when drafting customer letters and responses to sensitive situations., • A proven ability to coach, develop and motivate colleagues to achieve high standards., • Strong organisational skills, with the ability to manage competing priorities and meet deadlines., • The ability to make balanced, fair and customer-focused decisions., • Excellent attention to detail and a genuine commitment to quality., • Strong interpersonal and stakeholder management skills, with the ability to build positive working relationships., • A proactive, resilient and solutions-focused approach, with a willingness to challenge existing processes and find better ways of working., • The ability to lead by example, encourage accountability and create a supportive team environment., • A commitment to continuous improvement and your own personal development. Desirable: • Knowledge of ABTA guidance and Package Travel Regulations. • Experience using CRM or complaint management systems, such as Zoho Desk., • Experience implementing process improvements or service enhancement initiatives., • An understanding of quality assurance methodologies and performance management. Above all, you'll be passionate about delivering excellent service, treating customers fairly and helping colleagues succeed. You'll bring empathy, professionalism and a positive attitude, with the confidence to make decisions and the curiosity to keep looking for ways to improve. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. xrnqpay Saga will not be responsible for any fees related to CVs received in this unsolicited manner. LI-HG1

As a Solution Architect, you will be responsible for defining end-to-end solution architectures that align with business objectives, technology strategy and architectural standards. Other accountabilities will include: • Producing and maintaining solution architecture artefacts, including high-level and detailed designs, integration patterns, data flows and deployment models., • Ensuring solutions are secure, scalable, resilient, supportable and cost-effective throughout their lifecycle., • Evaluating technology options and make informed design recommendations based on business value, risk, and long-term sustainability., • Reviewing and approving solution designs through established governance and assurance processes., • Identifying, assessing, and managing architecture risks, assumptions, dependencies and technical constraints., • Ensuring compliance with enterprise architecture principles, security policies, regulatory requirements and technology standards., • Contributing to the continuous improvement of architecture frameworks, governance processes and standards., • Acting as the architectural lead across change initiatives, supporting successful delivery from concept through to implementation, • Supporting planning, estimation and delivery activities by providing architectural guidance and technical expertise., • Translating complex technical concepts into clear and actionable information for both technical and non-technical audiences., • Influencing decision-making through evidence-based recommendations and effective communications., • Presenting solution options, risks and recommendations to governance forums and senior stakeholders., • Promoting architecture best practice, modern engineering principles and design excellence across technology teams., • Supporting the development and adoption of reusable patterns, reference architectures and architectural standards., • Working with third-party suppliers and partners to ensure external solutions align with architectural standards and business requirements., • Reviewing supplier proposals, technical designs and implementation approach to ensure quality and value for money. As our new Solution Architect, you will have proven experience delivering quality technical designs on time and to an appropriate level of detail and quality. • Experience in technical analysis of complex systems, • Exposure to EA frameworks including TOGAF, • Experience with Azure, • Exposure to DevOps tooling, • System integration design, • Understand of route-to-live and environment requirements and design, • Ideally have a Degree in Technology, Engineering, or another related field, • Experience in agile, product-led, or hybrid delivery environments As a Solutions Architect at Saga, you'll play a key role in turning ambitious business ideas into practical, scalable technology solutions. Working at the heart of our Technology team, you'll help shape how our systems, platforms and services come together to support our customers and our strategic priorities. You'll partner with business leaders, technology teams and delivery colleagues to understand what we're trying to achieve, then design the technology solutions that can make it happen. From making important architectural decisions to navigating technical risks and ensuring solutions are secure, scalable and fit for the future, you'll have a real influence on how Saga evolves. In this broad and varied role, you'll support across Saga Plc, partnering with teams across our Travel, Insurance and Publishing businesses, solving complex problems and seeing your ideas move from concept to reality. You'll join us at a pivotal point in our technology transformation as you contribute to the growth of our architectural function. We work in a hybrid way at Saga, both at home and in the office. This role requires you to have an ad hoc presence in both our Folkestone and London offices once or twice a month, allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues., Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform #J-18808-Ljbffr

As our Operational Excellence Manager, you'll play a key role in helping Saga become simpler, smarter and more efficient. You'll use data, insight and structured problem-solving to understand opportunities, redesign processes and deliver meaningful improvements across our Insurance business, reducing cost and risk while making things better for both our customers and colleagues. Reporting to our Head of Data, AI & Operational Excellence, you'll bring people, data and technology together to turn ideas into practical change. From challenging how we work today to making sure new processes are embedded and delivering the right outcomes, you'll be pivotal to our continuous improvement agenda. If you enjoy getting to the root of a problem, bringing people together and turning complexity into better ways of working, this could be the role for you. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office at least once a month allowing us to collaborate and share success as a business. • Driving continuous improvement across operational processes and practices, reducing waste and cost whilst improving customer and colleague experience, • Partnering with the customer experience and data teams to ensure all change is joined up, understood, measured, and embedded effectively, • Lead structured problem-solving workshops to deep dive into issues, identify root causes and propose robust future solutions, • Line managing analysts ensuring they have clarity on their role, responsibilities, priorities and performance., • Owning operational readiness for changes affecting operational processes ensuring changes land well and are appropriately measured, • Act as the supplier relationship manager for key operational suppliers ensuring the relationship is managed within Saga's supplier relationship framework and maximised to drive the most value for Saga, • Act as a key conduit between operations and technology to ensure technology issues or opportunities are commonly understood and prioritised As our Operational Excellence Manager, you will have strong process and data analytical skills, coupled with proven stakeholder and supplier management experience. Previous experience in the Insurance industry is essential to understand the regulated areas of the operation. • Experience of change management and leading an agile programme, • Lean six sigma to at least green belt, • Strategic thinking, • Leadership Skills, • Business Acumen, • Communications skills, • Practical problem solving Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 15%, • Car allowance £4,800 per annum, • Private medical insurance after 1 years' service, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leaveGrandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform #J-18808-Ljbffr

Due to continued success, we are now on the lookout for a Senior Quantity Surveyor to join our team in our Southern Region initially working on a £12m Highways scheme in Folkestone or a new Entry Exit System at the Port of Dover, which involves construction of new infrastructure in the Port. • Support and mentoring of junior staff., • Maximise profitability on contracts., • Monitoring contract costs against budgets., • Identifying potential risks and evaluate options for control., • Preparation of estimates., • Procurement of sub-contractors, including preparation of subcontract documents., • Assessment and certification of interim and final payments to subcontractors., • Preparation and agreeing main contract variations., • Assist in the preparation of documents for resolution of disputes (adjudications / arbitrations and the like)., • Ensure all work complies with quality, safety and environmental policies and the requirements of the company procedure., • Ambitious individual with great communication skills, who is confident with a flexible approach., • Demonstrate innovative approaches to problem solving and the ability to negotiate across the various levels of any construction environment., • Handle the financial and mathematical demands of the role by possessing impressive numeracy and IT skills., • Must have experience working on civil engineering schemes with a main contractor on Highways works., • Experience as a SQS working with the NEC form of contract. Due to this being a regional based role, the successful candidate must be ok to travel and have a full UK driving license. • Life assurance cover (4x annual salary), • Hybrid Working, • Company pension scheme (we match up to 8%), • The ‘Great Escape’ – leaving 2 hours early EVERY Friday!, • 25 days holiday plus bank holidays (with an option of buying more holiday), • Extensive training programmes, • Employee Assistance Programme, • Employee benefits platform, • Free on-site parking, • Company social calendar, • Regular fun days and a broad range of charity events, • A supportive business that genuinely wants to help you progress in your career. Candidates must be eligible to live and work in the UK. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We also place high importance on our inclusive recruitment policy and will do our very best to support those applicants who may need adjustments in order to take part in the recruitment process. Please do let us know if you require any additional assistance or adjustments. #J-18808-Ljbffr

People Business Partner Salary £37,000 to £42,000 (DOE) 12 – month FTC Hybrid Home & Folkestone Are you a credible HR Business Partner that can slot in quickly to a large matrix business model? Do you enjoy Business Partnering with key stakeholders while managing complex ER cases? Would you like to be exposed to a FCA regulated organisation? If so, this could be a great chance to join Saga plc on a 12-month FTC. You'll be covering some key resource while our colleagues are managing an exciting HRIS project. As a People Business Partner at Saga, you will be responsible for the delivery of the operational people agenda to ensure alignment to initiatives and policies. Partnering the Leadership team in Insurance and working closely with various stakeholders to create a future-focused people-led culture, build capability and ensure the people plan supports our growth ambitions and improves the colleague experience. You will analyse and leverage people data to enable the business to grow and transform. Our Working Approach At Saga, we embrace a hybrid work model—mainly working from Folkestone 2 to 3 days a week, with the weekly cadence of every Wednesday together. Occasional travel to our London office may be expected. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As part of the People Partnership team, you will play a pivotal role in delivering strategic people initiatives and fostering a positive work environment, understanding the nuances of each business area, aligning people plans with business objectives and optimising the colleague experience. The role demands a combination of strategic foresight, meticulous data management, and exceptional interpersonal skills to ensure the seamless operation and continuous improvement of all our People functions. You will be responsible for; • Enabling better capability and performance at every level. • Embedding our purpose and values within leadership and colleague behaviours, challenging leaders when necessary, to ensure a positive culture. • Promoting inclusivity where all colleagues are able to bring their full selves to work, where they are welcomed and feel able to speak up. • Managing the colleague lifecycle so that every touchpoint is a positive experience for colleagues. • Participating in external and internal networking to stay connected with business trends and changes. • Delivering proactive, data-driven support to business areas. • Providing insights and solutions that enhance workforce productivity and engagement. • Leading and successfully concluding ER cases. • Managing risk by ensuring compliance with employment legislation. The Ideal Candidate You will have already worked in a People / HR function, ideally for a large customer centric organisation and can demonstrate strong business acumen along with the following skills and experience; • Excellent communications skills, able to challenge and influence across a fast paced environment. • Confidence in stakeholder management skills, adapts well to business specialisms. • Has previously worked across Project & Change Management. • Can demonstrate good systems and people data skills. • Strong knowledge of employment legislation that is current and relevant. • Knowledge of latest People trends and how strategic partnering is optimised. Desirable: • Ideally have CIPD level 5 or above. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-KA1 TPBN1_UKTJ

Head of Strategic Operations (Technology) £85,000 - £95,000 dependent + car allowance Permanent London/Folkestone Hybrid As our Head of Strategic Operations, you'll look beyond the here and now to define our long-term technology direction, exploring emerging trends, challenging supplier roadmaps and identifying opportunities to strengthen our capabilities. Reporting to our Technology Operations Director, you'll work across teams, business units and strategic suppliers; you'll influence at a senior level, champion evidence-based decision-making and ensure Technology Operations is aligned with Saga's wider business ambitions. You'll help us balance innovation with resilience, manage long-term technology risks and dependencies, and ensure our technology strategy supports a seamless, relevant and valuable experience for our customers. If you're passionate about technology strategy, future-focused thinking and making a meaningful difference, this is an opportunity to shape Saga's evolving technology landscape. We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it'll be with a real purpose in mind. You will be required to attend our London and Folkestone office on an ad-hoc basis, in line with business needs. Package Description At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 15% Car allowance £4,800 per annum Private medical insurance after 1 years' service Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our of Strategic Operations you will be responsible for developing and maintaining a forward-looking (24–48 month) technology horizon view for Technology Operations, identifying emerging risks, opportunities and market shifts that may impact Saga's strategic position. Experience working with a technology MSP would be of advantage. Other accountabilities will include: • Identification of remedial actions including budget provision to mitigate risks whilst also identifying required change activity. • Continually scanning the external technology landscape and translating insights into structured options and strategic recommendations for the Technology Operations leadership team. • Challenging and shaping supplier roadmaps to ensure long-term alignment with Saga's enterprise technology direction and to avoid dependency, stagnation or unmanaged lock-in. • Ensuring broader enterprise technology initiatives are understood and appropriately reflected within the retained Technology Operations strategy. • Identifying long-term technical debt, platform dependency and strategic capability gaps, and recommending structured mitigation or investment options • Ensuring Technology is onboarded and aligned to ITIL service design principles including capacity, performance and availability. • Understand overall business strategy to create a Technology Operations strategy which underpins strategic goals. • Converting strategic direction into clear influence across the retained organisation, ensuring future-facing thinking is embedded in governance forums and decision-making processes. • Acting as deputy to the Technology Operations Director, providing leadership continuity and representing Technology Operations in strategic and cross-functional forums when required. • Ensuring Technology Operations is aligned with wider enterprise technology programmes and transformation initiatives, operating beyond functional boundaries where required. • Supporting the development of long-range technology positioning papers, investment cases and strategic narratives that inform executive decision-making. • Building and maintaining strong relationships across Group functions, business units and strategic suppliers to ensure Saga remains externally informed and internally aligned. • Promoting a culture of disciplined innovation, structured optionality and evidence-based strategic thinking across Technology Operations. • Ensuring that strategic initiatives and emerging technology opportunities are assessed through a balanced lens of value, feasibility, risk and organisational readiness. • Providing clear insight and reporting on long-term technology trends and their potential operational, financial and regulatory implications. The Ideal Candidate As our new Head of Strategic Operations, you will have significant experience operating at a senior level in technology leadership. You'll be able to demonstrate a track record of shaping long-term technology direction in complex, multi-supplier environments. Experience working with a technology MSP would be an advantage. Other experience required includes: • Experience challenging supplier strategies and influencing roadmap outcomes. • Strong understanding of enterprise architecture principles and operational service models (without owning architectural governance). • Experience operating within regulated or large-scale enterprise environments. • Proven ability to operate as deputy or senior strategic advisor to executive leadership. • Strong facilitation of strategic discussions and governance forums. • Clear articulation of complex technical concepts to executive audiences. • Ability to operate across organisational boundaries without formal authority. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

Lead Database Developer Salary £55,000 to £60,000 depending on experience Permanent Folkestone Hybrid As our new Lead Database Developer, you will be the senior technical specialist responsible for improving the performance, scalability, and engineering quality of Sagas Customer Hub data solution. The Customer Hub is a critical strategic platform sitting at the very heart of Saga with over 10 million customer records and is constantly growing. As we continue to serve more customers and embark on new and exciting partnerships as part of our wider growth strategy, your role in sustaining this high-performing database is crucial to our success. This database supports customer data management, customer matching, partner integrations, data processing, and customer data distribution across Saga's technology landscape. This role helps ensure that data solutions are designed and optimised to support efficient, secure, and scalable customer data capabilities. Youll act as a technical authority for Customer Hub data engineering and performance optimisation, driving best practice, supporting delivery teams, and ensuring the platform continues to support strategic business initiatives, partner integrations, and customer data quality objectives. We work in a hybrid way at Saga, both at home and in the office. This role requires you to be working from our Folkestone office at least once a week, allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Lead Database Developer, you will provide expert guidance on database technologies, lead complex development initiatives, and ensure the reliability, performance, and continual improvement of our data platforms. Other accountabilities will include: Investigating performance bottlenecks across customer data processing and integration flows. Improving SQL code, stored procedures, and data-processing logic to support efficient delivery. Leading complex performance analysis activities and translate findings into practical engineering improvements. Supporting delivery teams in shaping efficient data models, data flows, and integration patterns. Helping ensure customer data services are engineered to meet performance, security, and quality expectations. Providing technical input into solution decisions that affect data quality, partner integrations, and strategic delivery. Identifying opportunities to improve the efficiency of customer data processing and storage usage. Supporting data lifecycle and retention requirements through well-designed engineering approaches. Assessing data growth trends and recommend design improvements to support future scalability. Developing and improving automated deployment and validation approaches for data changes. Supporting integration of data change delivery within CI/CD pipelines Implementing automation to improve delivery quality, repeatability, and engineering productivity. Supporting release planning by assessing the performance and data impact of proposed changes. Helping define validation criteria for data changes, integration flows, and performance-sensitive releases. Working with delivery teams to confirm that changes are engineered to meet performance and quality expectations. Contributing to post-release learning by identifying opportunities to improve future delivery outcomes. Providing technical guidance on data design, SQL development, performance, and scalability. Supporting code reviews and engineering improvements for data-related changes. The Ideal Candidate The successful candidate will bring a strong track record of improving data solution performance, increasing engineering quality, automating delivery processes, and ensuring customer data capabilities continue to support partner integrations, strategic initiatives, and business growth objectives. This includes experience performing activities such as API performance analysis, query optimisation, code tuning, delivery automation, release validation, data model improvement, and proactive scalability planning. You will need to demonstrate the following skills; Expert knowledge of Microsoft SQL Server development, data engineering, and performance optimisation. Extensive experience analysing query behaviour, execution plans, indexing approaches, and performance diagnostics. Strong experience designing and improving high-volume transactional data solutions and business-critical applications. Advanced Transact-SQL development and optimisation skills. Experience improving large-scale customer data processing systems. Experience analysing and improving integration and data-processing performance. Experience implementing CI/CD pipelines for data-related delivery. Strong PowerShell and automation scripting capabilities. Experience using Azure DevOps, GitHub, or similar delivery platforms. Knowledge of deployment automation practices and repeatable engineering controls. Strong analytical, problem-solving, and root-cause analysis skills. Experience improving performance and resilience within business-critical systems. Ability to manage multiple priorities within a fast-paced Agile delivery environment. Strong communication and stakeholder management capabilities. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including

We are excited to be recruiting for a Business Manager.

A leading consulting firm is seeking a Security GRC Governance Lead in the United Kingdom.As an experienced cybersecurity professional, you will lead a small team to shape and enforce security policies while ensuring compliance for a vital government project.The role requires 10+ years in cybersecur

We are excited to be recruiting for a Business Manager.

Represent the organisation in external forums to share insights, learn from global best practices and contribute to the evolution of Responsible AI governance and policy. Technical Policy Manager - Responsible AI Deployment. You will partner closely with our Product, Enterprise IT, Security, Sustain

We are excited to be recruiting for a Business Manager.

Candidates should have extensive experience in humanitarian policy and a proven track record in influencing.

We are looking for experienced Planner's with a strong knowledge of national planning policy and who ideally come from a Local Authority background. Senior Planning Policy Officer- West Midlands. Carrington West are delighted to be assisting this West Midlands based Local Authority client with their

WSP in the United Kingdom is seeking a Transport Planner to join its Transport & Mobility team.You will lead on varied projects, manage multi-disciplinary workstreams, and support securing new assignments for diverse local clients.The role emphasizes delivering transport statements, assessments and

Senior Planning Policy Officer role based in Yorkshire. The post involves policy development, implementation and monitoring of the Local Plan, with a team of professionals supporting growth ambitions and neighbourhood development plans.

NWG (Northumbrian Water Group) is recruiting a Technical Policy Manager for a full-time role based at Pity Me, Durham.

This is a senior role responsible for shaping long-term policy and delivering tangible improvements for residents and businesses. Black Country Transport is seeking an experienced Strategic Transport Manager to lead on transport strategy, policy, active travel, innovation and major programmes for th

Lead and shape a high-performing Local Authority Planning Service across Development Management, Planning Policy and related functions to support economic development and regeneration objectives.

ASPF is seeking a Senior Legal and Policy Advisor to lead its strategy and projects on access to justice for male victims/survivors, including providing legal and policy advice and guidance on its research and advocacy on CRSV against men and boys, and on issues of international human rights, crimin

This role is part of our Media Literacy Policy team within Ofcom’s Strategy and Policy Team. You will commission and interpret research to inform policy decisions, identify trends, and develop innovative media literacy policy solutions. Ability to interpret research, identify trends and develop in

The role focuses on a NAC policy cleanup, requiring a hands-on network specialist with experience in Cisco ISE, Aruba ClearPass, and other NAC solutions.

The role includes managing relationships with stakeholders, commissioning research, and developing innovative policy solutions to enhance media literacy.

The role focuses on developing policy content toward the Local Plan, with emphasis on national planning policy and planning legislation, for delivery under tight deadlines. Carrington West is assisting a West Midlands Local Authority in recruiting a Senior Planning Policy Officer.

The Post will require relevant experience in the planning field, preferably local plan related including policy development, implementation and monitoring. Senior Planning Policy Officer. My local authority client in Yorkshire is looking to source an experienced Town Planning Policy Specialist to op

Sandwell Metropolitan Borough Council is seeking a Principal Planning Officer to lead the Development Management Team and oversee planning applications and related work within the Development Plan framework.The post requires MRTPI or ARICS, a Town and Country Planning degree with RTPI recognition, a

A leading service provider in the UK is seeking a knowledgeable Employment Law Solicitor to manage employee litigation and advise on policy updates.

We're offering an exciting opportunity for a forward-thinking individual to join our team as a Technical Policy Manager. We're offering an exciting opportunity for a forward-thinking individual to join our team as a Technical Policy Manager.

This role will also advise and draft policy updates to ensure Bidvest Noonan achieve their ambition of becoming an employer of choice. Provide colleagues and managers with support, specialist expert advice, guidance and interpretation of HR policy and practice, specifically in relation to employee r

Tide is seeking a Lead, Treasury Policy & Procedures to design, maintain and govern the treasury policy framework and end-to-end Flow of Funds documentation across all products, entities and funding structures.

A leading marriage app company is seeking a senior leader for their Trust & Safety team in the UK.You will be responsible for overseeing safety policies, ensuring user protection, and managing a global moderation team.With over 10 million users, this role is vital for maintaining safety standards.Ap

An international justice organization is seeking a Senior Legal and Policy Advisor to lead strategies enhancing justice access for male survivors of CRSV. The role includes managing teams, conducting legal research, and advocating for policy changes at global levels.

Syneos Health is seeking an Executive Director, Strategic BD to drive enterprise-level sales growth through global account strategy and long-term client engagement.You will lead opportunities across biopharma landscapes, negotiate MSAs, and partner with internal teams to deliver client-centric growt

Senior Planning Policy Officer.

Seeking a motivated Housing Policy and Procurement Officer for a local authority in Maidenhead.

Engage with universities to develop research policies, manage funding, and drive transformation in a dynamic environment.This role requires strong communication and project management skills.

Other organisations may call this role Graduate Policy Officer, Planning Policy Officer, Graduate Planning Officer, Graduate Planning Policy Officer, or Graduate Planner. Were excited to be looking for an enthusiastic and motivated Assistant Planning Policy Officer to join our team on a temporary co

Manages policy and research projects from planning to completion for a non-profit organization.

Lead and assist on key planning policy projects, including supporting local authority policy and strategy development, coordination and delivery of local plan evidence studies, strategic growth studies, infrastructure strategies and other policy and strategy commissions. Significant relevant experie

Seeking an Analyst to focus on strategy, policy, and sustainability within a growing, values-led housing organization.

Policy Adviser (Horticulture & Potatoes).

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social c

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 40-week sessional post i.Monday - Thursday, 15:00-18:00.To assist in the provision of a high quality cleaning service within Council buildings.Please do

Join our award-winning school cleaning team.We’re proud of our award-winning service, recognised with:.ASSIST-FM Contribution to Cleaning Award - 2022.APSE Building Cleaning Innovation Award - 2023.Building Cleaning Most Improved Performance Networks Award – 2024.ASSIST – FM Contribution to Cl

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 40-week sessional post i.Monday - Thursday, 16:00-18:00.To assist in the provision of a high quality cleaning service within Council buildings.Please do

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particul