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Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof of Concepts (PoCs), and high-impact technical assets. Unlike traditional program or lifecycle roles, this position is focused on technical depth and applied architecture guidance. The CXE-T designs and delivers scalable technical sessions, builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact customers or strategic technical initiatives. 1:Many Technical Enablement Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences. Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance). Develop repeatable technical learning paths that drive adoption beyond initial onboarding. Structured PoCs & Applied Architecture Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution. Define technical success criteria and evaluation benchmarks for common adoption scenarios (e.g., policy enforcement, image integrity, SBOM visibility, secure pipelines). Translate Docker capabilities into practical architectural patterns customers can implement. On exception, lead 1:1 customer workshops or guided PoCs for complex or high-value technical initiatives. Technical Content & Thought Leadership Produce deep technical assets: Recorded walkthroughs Architecture reference guides Advanced implementation blogs Reusable demo environments Build assets that directly support customer journey stages and remove common technical blockers. Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction. Technical Advisory & SE/SA Overflow Support Serve as a subject matter expert for non-support technical questions that exceed standard documentation. Provide architectural guidance across: Secure build pipelines Software supply chain integrity Container security and governance AI/ML workload governance (where applicable) AI agent architecture patterns: isolated execution environments, MCP policy enforcement, model artifact provenance Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles. You are a deeply technical practitioner who enjoys teaching, systematizing expertise, and scaling architectural excellence across customer populations. You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required. Required 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles. Strong hands-on expertise in: Docker and container ecosystems Secure software supply chain practices CI/CD pipelines and modern cloud-native architecture Experience designing and executing structured PoCs with defined success criteria. Ability to present complex technical topics clearly to senior engineering audiences. Strong written communication skills; experience producing technical blogs or deep technical content. Preferred Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance considerations within containerized environments. Practical Experience with AI coding agent runtimes and sandboxed execution environments (e.g., agent isolation, MCP tool governance) Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads Familiarity with secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement. Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production. Practical experience implementing or advising on Secure Software Development Lifecycle (SSDLC) practices, including secure build pipelines, policy-as-code, compliance controls, and DevSecOps integration. Exposure to governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act, internal enterprise policy frameworks). Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences. Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture. Primary Goal: Build product mastery, understand recurring customer friction patterns, and identify high-leverage enablement opportunities. Deeply immerse in Docker platform capabilities across security, supply chain, governance, and developer workflows, with particular focus on AI Gov and MCP Gateway as emerging customer conversation areas ahead of GA. Review existing CXE, SE, and Post-Sales materials to identify: Common architectural blockers Repeated SE/SA escalation themes Gaps in advanced technical documentation Shadow live enablement sessions and recent PoCs to understand maturity gaps. Audit current technical assets (recordings, demos, blogs) for depth and reusability. Define 2–3 high-impact technical themes where scalable enablement can reduce friction. Outcome by Day 30: Clear map of recurring advanced technical questions. Identified priority PoC/use-case patterns to formalize. Proposed first scalable technical asset or session outline. Primary Goal: Launch repeatable technical enablement and codify structured PoC frameworks. Design and deliver at least one advanced 1:many technical session (live or recorded). Build a structured PoC framework for a priority adoption scenario: Defined success criteria Clear architectural reference pattern Reusable demo environment or walkthrough Publish at least one deep technical asset (e.g., advanced blog, architecture guide, recorded lab). Establish lightweight intake process for non-support technical advisory questions. Partner with SE/Post-Sales to ensure technical consistency across pre- and post-sales. Outcome by Day 60: At least one repeatable enablement session running. One codified PoC pattern reusable across customer cohorts. Measurable reduction in repeated advanced technical questions in a target area. Primary Goal: Operate as the recognized post-sales technical authority and multiplier. Deliver a structured enablement series aligned to a customer maturity theme (e.g., secure pipelines, governance implementation). Expand PoC frameworks into reusable “customer-ready” kits. Develop a technical content backlog aligned to customer journey stages. Contribute field-informed feedback to Product and Engineering based on: Architectural friction Governance gaps Adoption blockers On exception, lead 1:1 advanced workshop or guided PoC for a high-impact customer use case. Outcome by Day 90: Demonstrable lift in technical adoption across a defined customer cohort. Library of scalable technical assets supporting key journey stages. Recognized internally as the go-to SME for advanced post-sales architecture questions. Docker does not offer visa sponsorship for this role. Compensation & Equity EU: €70,700K – €101K + equity Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave (after 6 months of employment) Technology stipend equivalent to $100 USD net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Learn more at . Visit our Mission and Culture doc . Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not just a video creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement) to own a book of Enterprise accounts across EMEA, with a particular focus on our French-speaking customers. This role carries the full Enterprise CSM mandate: anchoring customers on outcomes, not features, and driving retention and expansion through demonstrated value — delivered in the customer's language and time zone. • Location: United Kingdom (remote), working European business hours., • Language: Full professional fluency in French and English is required. You will run onboarding, business reviews, and executive conversations directly in French for French-speaking accounts, and collaborate daily in English with our global team. Proficiency in German is a strong plus., • Engagement type: Independent contractor. Compensation, duration, and terms to be defined in the contractor agreement., • Own post-sale value realization for your assigned Enterprise customers, translating sales intent into measurable business outcomes., • Anchor customer conversations around business impact, including:, • Cost structure reduction, • Time-to-content compression, • Scalable output without linear headcount growth, • Global consistency at local speed, • Guide customers through staged value progression:, • Immediate value (0–30 days), • Structural value (30–90 days), • Strategic value (90+ days), • Define, track, and reinforce outcome-oriented success metrics, not just usage (e.g., time-to-value, cost savings, workflow adoption, renewal readiness)., • Run structured business reviews — in French where appropriate — that reinforce ROI and long-term value., • Own renewal readiness for your accounts well in advance of contract expiration, baselining and documenting value realized during the term., • Identify expansion opportunities that are justified by demonstrated impact, new workflows, or broader organizational adoption, not opportunistic upsell., • Proactively assess churn risk and take action early through value re-anchoring and stakeholder alignment., • Partner cross-functionally with Sales, Support, Product, and Marketing to ensure a cohesive customer experience and clear ownership boundaries — bridging time zones between EMEA customers and a US-based team., • Act as HeyGen's cultural and linguistic bridge for French-speaking customers: localize playbooks, enablement assets, and success plans where it accelerates value., • Enjoy rolling up your sleeves and contributing to the continuous improvement of our operating cadence and customer engagement model as we scale in EMEA., • Faster time-to-value across your EMEA book of business, • Healthy accounts progressing through the immediate → structural → strategic value phases, • Strong retention and improved Net Dollar Retention across the portfolio, • Renewals anchored in documented, customer-recognized value — no last-minute scrambles, • Expansion driven by demonstrated impact and well-grounded value narratives, • French-speaking customers who feel HeyGen operates as a local partner, not a distant US vendor, • 3+ years of experience in Customer Success, Professional Services, or Consulting in a SaaS environment, preferably with AI tools., • Full professional or native fluency in French and English, including comfort leading executive-facing conversations and writing customer-facing materials in French, and operating internally in English., • Proficiency in German is a strong plus, given our growing DACH customer base., • Experience operating in Enterprise CS motions, including PLG and sales-led models; experience with EMEA enterprise customers strongly preferred., • Proven ability to manage accounts using business outcomes and metrics, not just activity., • Comfort working with ambiguity and exercising judgment in how to prioritize customer effort — especially important in a contract role with high autonomy., • Strong written and verbal communication skills in both languages, including executive-facing conversations., • Experience building repeatable CS playbooks and processes., • Data-informed mindset with the ability to synthesize insights into clear recommendations., • Comfort operating independently across time zones with a primarily US-based team; thrives in a fast-paced environment. We operate like a modern AI-native startup. You should be comfortable learning and leveraging tools quickly. • CRM proficiency (Salesforce preferred) for account tracking and renewal forecasting., • Experience with data visualization / BI tools such as Hex (or similar) to analyze and present insights., • Strong working knowledge of Slack for cross-functional, async collaboration across time zones., • Familiarity with AI-native workflows and tooling; comfort experimenting with new tools (including AI assistants) to improve efficiency., • CS at HeyGen is a strategic, revenue-impacting function, not a support wrapper., • You'll have real ownership, autonomy, and accountability over outcomes., • You'll be our first CS hire in the UK, joining a growing EMEA presence and helping define what "great" looks like as we scale Enterprise CS across the region., • Work with the world's top companies and fundamentally reimagine how customers create and operate. £70,000 – £110,000 annual salary target Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, as well as location, market and business considerations when extending an offer. HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!

Can you demonstrate experience delivering regulatory or investigative services within a safety-critical, compliance, licensing, enforcement, transport, or public safety environment? Have you successfully led complex incident investigations, managed casework, and produced high-quality evidence to support regulatory reporting or legal proceedings? Are you confident using data, metrics, and analytical tools to identify trends, inform operational decisions, and improve regulatory outcomes? If so, we’d love to hear from you! This is an exciting opportunity to join a growing team at the forefront of improving safety, compliance, and public confidence. As part of a newly established role, you'll help shape the future direction of the function, working alongside skilled professionals on high-profile and impactful work. The team values innovation, collaboration, and continuous improvement, offering a supportive environment where you can influence outcomes, develop your expertise, and make a meaningful contribution from day one. Joining our department comes with many benefits, including: • Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here, • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday, • Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at DVSA. Shape the future of transport in the UK. Join DVSA’s Connected and Automated Mobility Services (CAMS) team and play a key role in regulating the safe use of self-driving vehicles on Britain’s roads. As an In-Use Regulation Service (IURS) Investigation Specialist, you’ll lead complex investigations, influence the development of a pioneering regulatory framework, and work with government, industry, and enforcement partners. This is a unique opportunity to help deliver the future of road safety in a dynamic and high-profile environment Your responsibilities will include, but aren’t limited to: • Support the development and implement the In-Use Regulation scheme for automated vehicles., • Support the delivery of the operational model and standard operating procedures (SOPs) for the IURS, including incident triage, case management, escalations, and closure., • Support in‑use reporting activities from Authorised Self Driving Entities (ASDEs) and No-User-in-Charge Operators (NUiCOs), working with DVSA Digital partners to maintain secure, compliant data flows and analytics., • Act as Senior Investigation Officer on multi‑disciplinary incident investigations (from traffic infractions to serious collisions), liaising with the Vehicle Certification Agency (CVA), law enforcement, local authorities, and statutory investigators., • Undertake and lead on investigations where the business dictates. This will include scoping the investigation/audit, conducting full and thorough investigations in-line with legislation and internal procedures, carrying out testing, and production of quality investigation reports., • Act as DVSA’s the IURS subject matter expert with the Department for Transport (DfT)/Centre for Connected and Autonomous Vehicles Senior Investigation Manager (Post Collison lead) IURS Investigation Specialist; 2025 01 19 v1 (CCAV), VCA, local authorities, operators, and other government bodies on IURS service matters and joint delivery., • Manage relationships with all internal and external stakeholders in order to meet the expectations and values of DVSA and the Civil Service., • Liaise with other Government Departments and Police Forces where their involvement in investigations is required and to facilitate the effective flow of intelligence within the law enforcement community. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. You can be based at any of the above locations, however if your chosen location is Yeading/Uxbridge please note: This role is being advertised in Uxbridge, however the contractual base will be Yeading. While estates work is being carried out in Yeading all posts are being temporarily based at Uxbridge. Successful applicants will start with us at our Uxbridge location. Please be aware that all employees will be required to work from the Yeading site once it reopens in 2028. Employees based at Uxbridge will receive a London Weighting allowance of £4,000. This allowance will continue when the location moves to Yeading. Proud member of the Disability Confident employer scheme About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions. Company: Government Recruitment Service Salary: £35,663 to £35,663 a year Hours: Full-time Location: Barnet Job type: Permanent Posting date: 25 Sept 2026 Closing date: 11 Oct 2026 Can you demonstrate experience delivering regulatory or investigative services within a safety-critical, compliance, licensing, enforcement, transport, or public safety environment? Have you successfully led complex incident investigations, managed casework, and produced high-quality evidence to support regulatory reporting or legal proceedings? Are you confident using data, metrics, and analytical tools to identify trends, inform operational decisions, and improve regulatory outcomes? If so, we’d love to hear from you! This is an exciting opportunity to join a growing team at the front of improving safety, compliance, and public confidence. As part of a newly established role, you'll help shape the future direction of the function, working alongside skilled professionals on high-profile and impactful work. The team values innovation, collaboration, and continuous improvement, offering a supportive environment where you can influence outcomes, develop your expertise, and make a meaningful contribution from day one. Joining our department comes with many benefits, including: • Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here, • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday, • Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at DVSA. Shape the future of transport in the UK. Join DVSA’s Connected and Automated Mobility Services (CAMS) team and play a key role in regulating the safe use of self-driving vehicles on Britain’s roads. As an In-Use Regulation Service (IURS) Investigation Specialist, you’ll lead complex investigations, influence the development of a pioneering regulatory framework, and work with government, industry, and enforcement partners. This is a unique opportunity to help deliver the future of road safety in a dynamic and high-profile environment Your responsibilities will include, but aren’t limited to: • Support the development and implement the In-Use Regulation scheme for automated vehicles., • Support the delivery of the operational model and standard operating procedures (SOPs) for the IURS, including incident triage, case management, escalations, and closure., • Support in‑use reporting activities from Authorised Self Driving Entities (ASDEs) and No-User-in-Charge Operators (NUiCOs), working with DVSA Digital partners to maintain secure, compliant data flows and analytics., • Act as Senior Investigation Officer on multi‑disciplinary incident investigations (from traffic infractions to serious collisions), liaising with the Vehicle Certification Agency (CVA), law enforcement, local authorities, and statutory investigators., • Undertake and lead on investigations where the business dictates. This will include scoping the investigation/audit, conducting full and thorough investigations in-line with legislation and internal procedures, carrying out testing, and production of quality investigation reports., • Act as DVSA’s the IURS subject matter expert with the Department for Transport (DfT)/Centre for Connected and Autonomous Vehicles Senior Investigation Manager (Post Collison lead) IURS Investigation Specialist; 2025 01 19 v1 (CCAV), VCA, local authorities, operators, and other government bodies on IURS service matters and joint delivery., • Manage relationships with all internal and external stakeholders in order to meet the expectations and values of DVSA and the Civil Service., • Liaise with other Government Departments and Police Forces where their involvement in investigations is required and to facilitate the effective flow of intelligence within the law enforcement community. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. You can be based at any of the above locations, however if your chosen location is Yeading/Uxbridge please note: This role is being advertised in Uxbridge, however the contractual base will be Yeading. While estates work is being carried out in Yeading all posts are being temporarily based at Uxbridge. Successful applicants will start with us at our Uxbridge location. Please be aware that all employees will be required to work from the Yeading site once it reopens in 2028. Employees based at Uxbridge will receive a London Weighting allowance of £4,000. This allowance will continue when the location moves to Yeading. £35,663 to £35,663 per year Government Recruitment Service Borehamwood Permanent Full time £16.71 to £21.71 per hour ESSENTIAL EMPLOYMENT LTD North London, London On-site Contract Full time £23.81 to £23.81 per hour Triumph Consultants Ltd Wembley Temporary Full time Browse more jobs #J-18808-Ljbffr