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The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements. • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services. • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 2. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame. • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer. • Check back with customers to ensure satisfaction with their meals and beverages. 3. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave. • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment. • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 4. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment. • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 5. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests. • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff. • Assist with training new floor staff as required. 6. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction. • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 7. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards. • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality. • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment while maintaining a positive attitude. • Strong attention to detail and the ability to multitask effectively. • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods. • Capable of lifting and carrying items up to 25 pounds. • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus. • A passion for customer service and hospitality.

CV MUST BE SENT IN THIS CHAT WHEN APPLYING TO BE CONSIDERED Waiter / Waitress – Barista – Bartender - Runner and FOH hostess. (Full-Time & Part-Time) About Us: We’re a vibrant, customer-focused venue with a passion for great service, top-quality drinks, and a lively atmosphere. We’re looking for energetic and friendly team members to join us as we continue to grow. Positions Available: • Runner • Hostess • Waiter / Waitress • Barista • Bartender •. Barback What You’ll Be Doing: • Delivering excellent customer service with a warm and welcoming attitude • Taking orders, serving food and drinks efficiently • Preparing quality coffee and hot drinks (Barista role) • Mixing and serving cocktails and beverages (Bartender role) • Keeping the venue clean, organised, and presentable • Working well under pressure and as part of a team • Handling payments and using POS systems What We’re Looking For: • Previous experience in hospitality is preferred but not essential • A positive, can-do attitude and a strong work ethic • Excellent communication and customer service skills • Ability to work flexible hours, including evenings and weekends • Baristas: experience using espresso machines is a plus • Bartenders: cocktail knowledge is a plus What We Offer: • Competitive hourly pay + tips • Staff meals and discounts • Friendly team environment • Training and career growth opportunities • Flexible shifts (full-time or part-time) To Apply: Please send your CV and a short message about why you’d be a great fit. Please also state the position you prefer. Immediate start available.

We are seeking enthusiastic and dedicated Bar Staff to join our vibrant team. As a key member of our hospitality environment, you will be responsible for providing exceptional service to our patrons while ensuring a welcoming atmosphere. Your role will involve preparing and serving beverages, maintaining cleanliness, and contributing to the overall guest experience. Responsibilities Prepare and serve a variety of alcoholic and non-alcoholic beverages in accordance with established recipes and standards. Engage with customers, taking orders and providing recommendations to enhance their experience. Maintain cleanliness and organisation of the bar area, including washing glassware and cleaning surfaces. Ensure compliance with food safety regulations and responsible alcohol service practices. Handle cash transactions accurately, demonstrating basic maths skills for processing payments. Collaborate with kitchen staff to ensure timely service of food orders when applicable. Manage time effectively during busy periods to ensure efficient service delivery. Assist in restocking supplies as needed and report any inventory shortages to management. Qualifications Previous experience in a restaurant or bar setting is preferred but not essential; training will be provided. Strong interpersonal skills with a passion for hospitality and customer service. Basic maths skills for handling cash transactions accurately. Knowledge of food safety practices is advantageous. Ability to work well under pressure in a fast-paced environment while maintaining attention to detail. Excellent time management skills to prioritise tasks effectively during busy shifts. A positive attitude and willingness to help both customers and team members alike. Join us in creating memorable experiences for our guests while working in a dynamic team environment! Job Types: Full-time, Part-time, Permanent Pay: £11.00-£13.00 per hour Expected hours: 30 – 50 per week Additional pay: Loyalty bonus Performance bonus Benefits: Company pension Discounted or free food Employee discount Store discount Schedule: 10 hour shift 12 hour shift 8 hour shift Day shift Monday to Friday Night shift Overtime Weekend availability

CV MUST BE SENT IN THIS CHAT WHEN APPLYING TO BE CONSIDERED Waiter / Waitress – Barista – Bartender - Runner and FOH hostess. (Full-Time & Part-Time) About Us: We’re a vibrant, customer-focused venue with a passion for great service, top-quality drinks, and a lively atmosphere. We’re looking for energetic and friendly team members to join us as we continue to grow. Positions Available: • Runner • Hostess • Waiter / Waitress • Barista • Bartender What You’ll Be Doing: • Delivering excellent customer service with a warm and welcoming attitude • Taking orders, serving food and drinks efficiently • Preparing quality coffee and hot drinks (Barista role) • Mixing and serving cocktails and beverages (Bartender role) • Keeping the venue clean, organised, and presentable • Working well under pressure and as part of a team • Handling payments and using POS systems What We’re Looking For: • Previous experience in hospitality is preferred but not essential • A positive, can-do attitude and a strong work ethic • Excellent communication and customer service skills • Ability to work flexible hours, including evenings and weekends • Baristas: experience using espresso machines is a plus • Bartenders: cocktail knowledge is a plus What We Offer: • Competitive hourly pay + tips • Staff meals and discounts • Friendly team environment • Training and career growth opportunities • Flexible shifts (full-time or part-time) To Apply: Please send your CV and a short message about why you’d be a great fit. Please also state the position you prefer. Immediate start available.

We are seeking a talented and experienced Sous Chef to lead our kitchen team in delivering exceptional culinary experiences. The ideal candidate will possess a strong background in culinary arts, with a passion for food production and hospitality. Duties: Support and Assist the Head Chef: Help manage daily kitchen operations and lead the team in the Head Chef's absence. Collaborate on menu creation and recipe development. Supervision and Training: Oversee kitchen staff, ensuring they follow recipes and maintain standards. Train new team members and provide ongoing coaching. Quality Control: Ensure every dish meets quality and presentation standards. Maintain high standards of hygiene and food safety. Inventory and Supplies: Manage inventory levels and ensure supplies are stocked. Innovation and Creativity: Keep up with food trends and bring fresh ideas to the table. Contribute to special menus, events, and seasonal changes. What We Offer: Competitive salary and benefits package. A dynamic and energetic work atmosphere. Opportunities for professional growth and development. What We Need: Proven experience as a Sous Chef or in a similar role in a pub or high-paced kitchen. Strong leadership skills and a creative culinary vision. Commitment to quality and excellence in every dish.