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Job description • To assist the Team Leader in ensuring the timely and accurate delivery of service in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met., • To provide an excellent and efficient service to our customers' policyholders, responding to written and verbal enquiries received from policyholders and IFA's for the contracts within the business, • To take responsibility for achieving individual productivity and quality targets and positively contributing to the achievement of SLA's., • All staff should be customer focused, to adapt to the needs of our Clients and represent a friendly and professional image of the Company. Key tasks & responsibilities 1. To respond to written enquiries received from policyholders and IFA's, 2. Process policy claims, alterations and servicing actions on life and pension policies, in priority order as determined by the Company Work Management System, to maintain day to day service standards to agreed levels., 3. To ensure that checklists are used for all relevant cases, that they are fully completed, signed appropriately (by administrator and authoriser) and retained on the file., 4. Respond to customer complaints by written response in a professional manner in order to maintain good customer relations., 5. To record details of incoming post to the Company Work Management System, in order for work to be scheduled to the individual and the team., 6. Respond to Customers ensuring that they are treated fairly and that a high level of service is delivered. Keeping customers informed of any delays in accordance with procedures and customers expectations., 7. To assist in the development of services to current Customers by offering appropriate solutions to any problems., 8. To participate fully in departmental and team meetings in order to relay information and promote effective communication and suggest process improvements as appropriate., 9. To work with colleagues towards operating self managed teams. 10.To work within industry compliance and legislative requirements under the guidance of the Team Leader, ensuring compliance with controls and procedures. 11.Ensure that data security precautions are undertaken at all times to prevent the possibility of identity theft. 12.Ensure that all policy fraud controls are followed to prevent fraudulent transactions against policies. 13.To participate in project work where required whether sponsored by the department or other areas of the company. 14.To undertake any other duties as may be deemed appropriate by the Team Leader.

Site Administrator Location: Barking Riverside Salary: Up to £30,000 Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading main contractor who is looking to recruit a Site Administrator to join their team on a permanent basis at a major project based in Barking Riverside. This is an excellent opportunity for an organised and proactive administrator with experience supporting construction projects. You will be responsible for managing site documentation, coordinating administrative processes, and providing essential support to the site management team to ensure the smooth running of the project. Key Responsibilities Managing and maintaining all site documentation, ensuring records are accurate, up to date, and compliant. Controlling the flow of project information, including drawings, reports, permits, and health & safety documentation. Supporting site managers and project teams with day-to-day administration. Logging, filing, and distributing project documents to relevant stakeholders. Assisting with site inductions and maintaining workforce and subcontractor records. Processing purchase orders, invoices, delivery notes, and timesheets. Preparing reports, meeting minutes, and project correspondence. Liaising with subcontractors, suppliers, and head office departments. Managing incoming calls, emails, and general site enquiries. Ensuring document control procedures are followed throughout the project lifecycle. Skills & Experience Previous experience as a Site Administrator, Construction Administrator, Document Controller, or Project Administrator. Experience working for a contractor within the construction industry is highly desirable. Strong administration and document management skills. Excellent organisational skills and attention to detail. Proficient in Microsoft Office, including Word, Excel, and Outlook. Ability to work effectively in a fast-paced construction environment. Strong communication skills and a professional approach when dealing with site teams and external stakeholders. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Project Manager Placement Programme - No Experience Required Our training will help you kick-start a new career in Project Management. We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as training will be provided. You will also have the reassurance of a job guarantee upon completion of the training courses. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps, which can be finished in as little as 12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. Step 2 - Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. You will be provided with the required guidance and support from your tutor so that you can successfully complete your projects which will be later added to your CV. Step 3 - Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online conveniently from your own home. Guaranteed Job Placement At this point you will have fully completed our Project Management Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1495, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. 'Please note that this is a training course and fees apply

Business Analyst Placement Programme - No Experience Required Our training will help you kick-start a new career in Business Analysis. We are recruiting for companies who are looking to employ our Business Analyst Traineeship graduates to support their continued growth. The best part is, you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion of the training programme. Whether you are working full time, part time or currently unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 simple steps and can be completed in as little as 3-6 months. Step 1 – Online Training Complete a selection of professional and industry recognised Business Analysis courses through our online learning platform. You will study from home using video tutorials, presentations and quizzes while working towards recognised BCS certifications. Step 2 – Practical Training Put your new skills into practice by completing real-world Business Analysis projects and case study scenarios. Our tutors will provide guidance and support throughout, helping you build practical experience that can be added to your CV. Step 3 – Official Exams At the final stage, we will prepare you to sit your official BCS Business Analysis exams. Exams can be taken online or at one of the approved test centres across the UK. Guaranteed Job Placement Once you have completed the Business Analyst Traineeship, our recruitment support team will help place you into an entry-level Business Analysis role within your local area. You could work in positions such as: • Junior Business Analyst, • Business Analyst Administrator, • Change Analyst, • Project Support Analyst, • Business Change Coordinator Through our employer network across the UK, we guarantee you will be offered a role upon completion of the programme or we will refund 100% of your course fees. At a one-off cost of £1499, or 13 interest-free monthly instalments of £130, this represents a fantastic opportunity to start a rewarding new career in Business Analysis with real long-term progression opportunities. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. Please note that this is a training course and fees apply

Our client a leader in the Engineering Field are seeking a highly organised and IT-literate Administrator to support our busy operations team. This role requires excellent multitasking abilities, strong customer service skills, and the ability to manage orders and administrative processes efficiently in a fast-paced environment. Mon-Thur 8am - 5pm Fri 8am - 4.30pm On-site parking Key Responsibilities Provide general administrative support to the business Process incoming orders accurately and in a timely manner Take customer orders via phone, email, and online enquiries Deliver a high level of customer service, acting as the first point of contact for clients Manage incoming calls and emails professionally and efficiently Maintain and update customer records, job files, and CRM systems Prepare and process documentation including quotes, invoices, and job paperwork Liaise with customers, suppliers, and internal teams to ensure smooth project deliveryRequirements Previous experience in an administrative or office-based role Strong customer service skills with a professional and friendly manner IT literate with good knowledge of Microsoft Office (Word, Excel, Outlook) Ability to multitask and prioritise workload effectively Excellent organisational skills and attention to detail Strong communication skills, both written and verbal Ability to work independently and as part of a teamWhat We Offer Competitive salary Opportunity to work in a fast-growing renewable energy sector Supportive team environment Training and development opportunities Career progression opportunitiesAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website