Senior Maintenance Administrator
26 days ago
Chingford
Senior Maintenance Administrator South Chingford, East London | Full-time | Permanent Salary: £30,000 – £32,000 We are recruiting on behalf of a well-established and growing social housing maintenance contractor, who are looking to appoint an experienced Senior Maintenance Administrator - with knowledge of Schedule of Rates (SOR), to join their Property Services team. This is an excellent opportunity for a confident office professional with strong social housing maintenance experience, ideally with a background as a Planner / Scheduler / Coordinator. You will play a key role in supporting operational delivery, managing job flow, and acting as a central point of contact between operatives, clients, and residents. The Role: As a Senior Maintenance Administrator, you will support the day-to-day administration of responsive and planned maintenance works, ensuring jobs are managed efficiently from start to finish and KPIs are consistently met. Key responsibilities include: Coordinating the administration of responsive and planned maintenance works Booking, scheduling, and monitoring repair and maintenance jobs through to completion Managing operatives’ diaries, workloads, and appointments Ensuring accurate use of SORs, job coding, and system updates Acting as a key point of contact for client and resident enquiries Supporting supervisors and contract managers with reporting and administration Liaising with clients, subcontractors, operatives, and internal teams Proactively identifying and resolving issues to maintain service delivery Supporting junior administrators where required Maintaining high standards of data accuracy, compliance, and record keeping About You: To be successful in this role, you will have: Proven experience as a Senior Maintenance Administrator or in a similar role Previous experience within the social housing maintenance sector Strong working knowledge / experience of SORs (Schedule of Rates) Experience managing high volumes of maintenance jobs Strong IT skills, including Microsoft Word, Excel, and maintenance management systems Excellent communication and customer service skills Strong organisational skills with the ability to work to tight deadlines A proactive, solution-focused, “can-do” attitude Ability to work independently while contributing positively to a team What’s on Offer: Salary: £30,000 – £32,000 Regular salary reviews Full-time, permanent position Immediate start available Pension scheme Employee health and leisure benefits, including: Cashback on everyday healthcare costs (GP, dental, optical, prescriptions) Access to virtual GP services Employee Assistance Programme (EAP) Wellbeing support and discounts 20 days annual leave + 8 bank holiday