Head Barista/ P/T Barista, London Rates negotiable We currently have a vacancy two branches east london and ilford WHAT YOU'LL DO You will spend your time efficiently crafting and serving high quality beverages to exceed customer expectations, never forgetting to amaze our customers with latte art! Spark conversation with our customers to get to know them and their preferences. Ably answering their questions. Turning customers into regulars and even friends. Taking orders and payments at the till and then fulfilling those orders - including food and drink. Preparing All drinks and assisting the kitchen where possible with food orders. Playing a part in having a happy team and a thriving local community, mucking in to arrange community events. Ensuring Health & Safety standards are met at all times. Keeping the shop beautifully clean and tidy. #ukjobs
Head Barista/ P/T Barista, London Rates negotiable We currently have a vacancy two branches east london and ilford WHAT YOU'LL DO You will spend your time efficiently crafting and serving high quality beverages to exceed customer expectations, never forgetting to amaze our customers with latte art! Spark conversation with our customers to get to know them and their preferences. Ably answering their questions. Turning customers into regulars and even friends. Taking orders and payments at the till and then fulfilling those orders - including food and drink. Playing a part in having a happy team and a thriving local community, mucking in to arrange community events. Ensuring Health & Safety standards are met at all times. Keeping the shop beautifully clean and tidy. #ukjobs
We’re looking for a friendly, organized, and proactive Customer Service / Online Assistant to support our growing brand. You’ll be the first point of contact for our customers via email and chat, helping solve issues, answer questions, and ensure a seamless, positive experience. You’ll also assist with day-to-day administrative tasks, including organizing to-do lists and supporting internal team operations. Responsibilities: - Respond promptly and professionally to customer inquiries via email and live chat - Resolve product or service issues with a customer-first attitude - Track and manage open conversations and ensure timely follow-ups - Assist in organizing and prioritizing team to-do lists and schedules - Maintain customer records and update order info when needed - Flag recurring customer issues or FAQs for internal review - Support the team with light administrative tasks as needed Requirements: - Strong written communication skills - Excellent organizational and time management abilities - Comfortable using tools like Gmail, Slack, Google Docs/Sheets, and task managers (e.g., Trello, Asana, Notion) - A proactive attitude and willingness to learn - Prior customer service experience (preferred but not required) Bonus Points: - Experience with e-commerce platforms (e.g., Shopify, WooCommerce, instgram, tiktok) - Familiarity with CRM or help desk tools (e.g., Gorgias, Zendesk, Freshdesk)