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  • Guest Experience Manager
    Guest Experience Manager
    14 days ago
    £30000–£35000 yearly
    Full-time
    London

    Reporting directly to the Operations Manager, the Guest Experience Manager (GXM) will oversee the day-to-day operations of the museum, ensuring the Guest Experience team is well coached and equipped to meet their objectives. Team Management Managing a team of approximately 15–20, the GXM will foster a supportive and unified staff culture. Key responsibilities include completing and communicating staff rotas, coaching and training staff, conducting probation and performance reviews, and carrying out basic fact-finding exercises. Gift Shop & Retail Operations The GXM is responsible for the smooth operation of the museum’s gift shop, supervising a team of five shop staff. Duties include ensuring exceptional customer service, overseeing merchandising standards, managing retail POS procedures, monitoring stock levels, and coordinating replenishment. The GXM will create and communicate shop staff rotas, support training and development, lead performance reviews, and ensure sales targets and retail KPIs are met. Collaboration with the Operations Manager on product launches, visual merchandising, and promotional activity is essential. Guest Experience Delivering outstanding guest experiences sets Paradox Museum apart. The GXM will lead with exemplary customer service skills, manage the flow through the museum, handle time-slot management, answer guest questions, and act as the first point of escalation. Mastery of the ticketing system and retail POS is essential. Facilities and Operations Each shift, the GXM will manage all operational elements to ensure a safe environment for staff and guests. Responsibilities include key holding, acting as first aider and fire warden, performing daily reconciliation banking tasks, and troubleshooting IT and maintenance issues. The GXM will also liaise with cleaning and maintenance contractors and complete regular facility reports. Minimum Requirements • Minimum two years’ team leadership experience within a high-volume Customer Service, Leisure, Tourism, or Hospitality environment, • Experience in rota creation and communication, staff training, and performance review, • Supervisory level experience with Box Office/POS, • Experience in managing labour budget and delivering targeted KPIs, • First aid, fire marshal, and personal licence certificate holder (desirable) Personal Attributes • Outstanding organisational and time-management skills, • Excellent communication and presentation skills, • Fluency in English (verbal and written); additional languages desirable, • Ability to thrive in a fast-paced environment, • Enthusiastic about change and capable of driving the business forward

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  • General Manager
    General Manager
    17 days ago
    Full-time
    London

    Are you passionate about real food and looking for a stable job where you can be yourself? At Honest Greens, we believe that eating healthy can be fun and delicious. We combine tradition and technology, and we cook with love. If you’re a lover of fresh, locally sourced ingredients and you enjoy learning every day, this is the place for you. We’re more than just a restaurant — we’re an experience! 🌍💚 We are looking for a highly motivated, hands-on General Manager to lead one of our restaurants. The ideal candidate is a people-focused leader, operational expert, and problem-solver with a proven track record of managing high-volume restaurants and delivering outstanding customer experiences. You’ll thrive in a fast-paced, service driven environment where no two days are the same — and you’ll play a key role in building, developing, and inspiring the teams that bring our brand to life every day. What you’ll do: • Lead and manage all daily restaurant operations., • Organize schedules and shifts to ensure great service flow., • Handle admin tasks (hiring, onboarding, uniforms, training, etc.)., • Manage sales, cash reconciliation, POS systems, and issue resolution., • Maintain top quality and guest satisfaction standards., • Monitor KPIs and identify opportunities to improve., • Ensure health, safety, and food compliance at all times., • Build a strong, motivated, and happy team that lives our Honest Greens values. 🎯 What we’re looking for: • 3+ years of experience managing high-volume restaurants or hospitality operations., • Strong leadership and people management skills., • Experience with budgets, KPIs, and P&L., • Knowledge of food safety and compliance standards., • Familiarity with operational tools (POS, Quicksight, Notion, etc.)., • Excellent communication in English (Spanish is a plus)., • Passion for hospitality, people development, and great food! Benefits: 💸Attractive wage 🍍Free daily food in our restaurants 🥑50% discount in our restaurants 🎟️ Awesome corporate events 🚀 Internal growth opportunities 🌍 International, open-minded and unique team

    No experience
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  • Finance Manager
    Finance Manager
    1 month ago
    £50000–£60000 yearly
    Full-time
    London

    Job Title: Finance Manager Salary: £55,000 per annum Contract Type: Full-time, permanent Reporting to: Finance Director Location: Knightsbridge, London (office-based, Monday–Friday, 9am–5pm) Role Overview We’re looking for a Finance Manager to lead the day-to-day operations of our finance team. Reporting to the Finance Director and managing two finance staff, this is a hands-on role covering all core accounting processes, month-end reporting, and financial oversight. You'll ensure the accuracy of financial records, support planning and budgeting, and help maintain the smooth running of the finance function. This role suits someone confident in both the technical side of accounting and team management, with the ability to work independently in a small, fast-paced team. Key Responsibilities • Manage daily finance operations including purchase and sales ledgers, bank reconciliations, payroll journals, and staff expenses, • Oversee and support two finance team members, ensuring timely and accurate work across all transactional areas, • Prepare and post month-end journals; complete balance sheet reconciliations, • Monitor cash flow and working capital, and produce regular cash forecasts, • Produce monthly management accounts with supporting analysis for senior leadership, • Support annual budgeting and forecasting processes, • Assist with year-end accounts preparation and work with external auditors as needed, • Ensure compliance with accounting standards and company policies, including VAT and other statutory obligations, • Maintain and improve finance systems and processes, including training the team as needed, • Provide ad hoc financial analysis and reporting for the Finance Director and other senior stakeholders Skills and Experience • Qualified or part-qualified accountant (ACA, ACCA, CIMA), or qualified by experience, • Minimum 5 years’ experience in finance or accounting, including some team management, • Strong understanding of UK GAAP and VAT, • Proficient in Excel and familiar with common finance systems, • Comfortable working in a small, hands-on team with a varied workload, • Clear communicator with a focus on accuracy and meeting deadlines WHO WE ARE Lux Group is responsible for revolutionising the world of kitchen design and transforming this humble room into the prestigious focal point of the home, the pioneering spirit of our founders remains at the heart of every Lux Group creation today. Home to our workshop for more than four decades, it is here that every piece of Lux Group furniture is crafted by hand by a team of expert artisans and bespoke designers. Within the workshop, traditional joinery goes hand in hand with state-of-the-art machinery, and generations of skill and passion infuse every creation, with each finished piece bearing the name of the craftsman responsible for making it. If you are tenacious and hungry for success then we want to hear from you!

    Immediate start!
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  • Hotel Reception/Host and Housekeeping - Boutique Hotels Across UK
    Hotel Reception/Host and Housekeeping - Boutique Hotels Across UK
    2 months ago
    £41699–£41700 yearly
    Full-time
    London

    Job Opportunity: Hospitality Associate for Boutique Hotels Across the UK Company Overview Join a network under the partner company of 100 Boutique Hotels across the UK, a global leader in hospitality. Position: Hotel/Host and Housekeeping - Hospitality Associate This role involves 30% receptionist and 70% cleaning ( housekeeping ) duties, two jobs in one. Requirements: Minimum two months experience as a Receptionist/Host. Minimum one year of experience in Housekeeping. Strong command of English (written and spoken). Be flexible with time The right to work in UK DBS check ( optional ) Willingness to relocate and reside at the hotel (if required). Available Locations and Openings: 1. Staines-upon-Thames Heathrow T5 - 3 candidates request, 2. Sunday Box Hill Burford Bridge Hotel - 2 candidates request, 3. Winchester Wessex Hotel by Sunday - 6 candidates request, 4. Exeter Rougemont hotel by Sunday - 4 candidates request, 5. Holland House Hotel Cardiff By Sunday - 8 candidates request, 6. Walton Hall Hotel & Spa by Sunday - 6 candidates request, 7. Bristol Grand Hotel By Sunday - 4 candidates request, 8. Atlantic Tower Liverpool - 6 candidates request What We Offer Full time contract directly with the employing company. Salary: £41,700 per year before tax, paid monthly under a full-time employment contract. Training: Mandatory training program 1 year. This is a company policy requirement for all new hires. Optional only: Accommodation: on-site accommodation provided by the employing company at a cost per month. Candidates may opt out if accommodation is not needed. No Upfront Costs, no payment in advance. All deductions for accommodation (if you need accommodation) and training are applied only after employment begins and after you receive your first month's salary Key Responsibilities: Perform detailed inspection and quality assurance checks across assigned areas to maintain brand-mandated levels of cleanliness, presentation, and guest comfort. Identify and report preventive maintenance requirements, room discrepancies, and lost & found incidents through prescribed digital or manual reporting channels. Deliver guest service interactions with courtesy and precision, in line with Belvilla Service Behavioural Standards. Comply with all health, safety, and environmental protocols, including local regulatory norms and Belvilla Hygiene Management Guidelines (BHG). Ensure proper calibration, storage, and upkeep of cleaning tools, housekeeping carts, and material inventories in accordance with audit and compliance schedules. Support front-of-house operations by welcoming guests with a professional demeanor consistent with Belvilla Guest Experience Framework. Administer room allocation systems, reservations, and guest communication workflows through designated Property Management Systems (PMS). Handle telephonic, digital, and in-person guest correspondence with efficiency and data-confidentiality compliance. Coordinate seamlessly with housekeeping, maintenance, and operations control teams to optimize room readiness and turnaround timelines. Maintain accurate documentation of guest profiles, billing records, and transaction reports, ensuring compliance with Belvilla Finance Control Policies. Execute cash and digital payment handling, invoice issuance, and reconciliation in alignment with internal audit controls. Provide destination and property-related information, facilitating guest mobility and local experiences in accordance with Belvilla’s Host Culture Principles. Execute comprehensive guest room and public-area servicing in accordance with Belvilla Brand Standards and defined Standard Operating Procedures (SOPs). Conduct systematic linen management, bed-making, and inventory replenishment of in-room amenities and bathroom consumables, ensuring adherence to hygiene benchmarks. Application Process Interviews will be conducted via online video directly with the employed company hiring team, where a detailed job description will be provided. We are committed to a professional and transparent recruitment process. How to Apply Submit your application, including your CV. Join Our Team Be part of a dynamic hospitality group dedicated to excellence. We value seriousness, professionalism, and a passion for guest satisfaction. Apply today to start your career with us! Thank you for your interest!

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