Account Handler
hace 22 días
Westcliff-on-Sea
Key Responsibilities Administrative Support • Process all construction insurance documentation, including Contractors All Risks (CAR), Contract Works, Employers’ & Public Liability, Plant (Hired-In & Owned), and Professional Indemnity for construction professionals., • Prepare and issue cover notes, schedules, certificates, and endorsements., • Maintain accurate client files, ensuring all construction-specific details (contract values, JCT clauses, materials, locations, etc.) are correctly recorded., • Act as the first-line contact for construction clients, ensuring timely and professional responses to queries about cover, documents, premiums, and policy requirements., • Assist clients with documentation needed for tenders, site entry, and contract compliance., • Support onboarding of new construction clients, ensuring all information is gathered efficiently (e.g., plant lists, project details, wage/turnover splits)., • Gather renewal information such as updated wage/turnover split, plant values, contract sizes, and major project updates., • Liaise with insurers/MGAs to obtain terms for construction risks and negotiate competitive quotes., • Prepare comparison tables, renewal reports, and risk presentations., • Use Acturis for all processing, including MTAs, renewals, new business, and document generation., • Ensure all regulatory and compliance requirements are met, including duty of fair presentation and construction-specific risk information. Essential • Experience as an Account Handler or Administrator within commercial insurance., • Strong administration background, ideally within construction or high-volume technical policies., • Understanding of construction insurance products (CAR, EL/PL, Hired-In/Owned Plant, PI)., • Excellent communication skills and confidence dealing with contractors and site-based personnel., • Strong organisational skills and the ability to manage multiple enquiries in a fast-paced environment., • Previous experience handling construction clients of varying sizes., • Exposure to negotiating construction terms with MGAs and specialist insurers., • Detail-focused and accurate, particularly with construction schedules, plant lists, and contract values., • Client-oriented with a professional, supportive approach., • Technically curious, eager to build deeper knowledge of construction risk., • Organised, capable of handling volume while maintaining quality., • Collaborative, working closely with Account Executives, brokers, and insurers.