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Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role As a Pensions Team Manager, you will lead, coach, motivate and performance manage an Operations Team to deliver outstanding client service. By becoming a role model of HL's values to your team you will drive positive change and outcomes whilst keeping our clients at the heart of everything you do. This is a fantastic opportunity for you to utilise your people management skills, where you will have exposure to different projects and the opportunity to use your own experience and knowledge to make a positive impact. What you'll be doing You will ensure consistently good client, business and colleague outcomes through the effective management of the team's resources, processes and risks. Your role will involve delivering the plan for the team, including the management of training, recruitment, process, risks and controls to drive positive outcomes for clients, colleagues and the business. Responsibilities Manage the performance of the team as well as its resources, processes and risks Deliver the team's weekly and monthly plans; including the management of training, recruitment, process, risks and controls Ensure operational delivery targets for the team (SLAs, QA, complaints, breaches etc.) are met through appropriate resource, people and risk management, escalating issues and trends where appropriate to the Senior Operations Manager Lead an effective risk and control environment to ensure good client outcomes and risk management Own the team's processes and controls, ensuring they are effectively designed / operated and that all members of the team are adhering to them Take responsibility for communication in the team and effectively communicate change (what and why) in conjunction with other Operations leaders Work constructively as part of the management team to provide consistently high levels of performance and client satisfaction About you Leadership experience within operational or client-facing environments Proven experience of managing people and teams to drive the right outcomes for clients, colleagues and the business. Financial services or regulated industry background would be beneficial to your success in this role. Sound analytical/problem solving skills, with the ability to identify the root cause and set effective actions to prevent re-occurrence. Approachable Leader who can motivate others, empower team appropriately, delegate effectively and escalate issues where appropriate. Solution focused mindset - with the ability to use own experience to develop innovative solutions and resolve complex issues. Regularly looking to continually improve your own, and the wider team's performance, actively promoting change and continuous improvement. Accomplished in forging effective relationships at all levels, skilled at influencing, negotiating and managing challenging conversations with ease. Ability to work, and be resilient, in a fast paced and changeable environment. Desirable Prior transfers in experience with a solid understanding of the SIPP processes Background in operational processes, technology platforms and front office activities Interview process This will be a one stage interview process which will consist of competency and behavioural based questions and a task. Working Schedule We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office. The role is fully office based during probationary period. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and outpatient care Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year *dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. #HLI TPBN1_UKTJ

Our Operations team is central to our business, serving as the main communication point with clients and prioritizing them in every interaction. Using internal systems, our operations staff ensure regulatory compliance and maintain high accuracy. Through our Service Progression Pathway, you will gain the knowledge to advance within Financial Services. If you are driven to succeed and want to develop your career, we need your help to make us even better! What you'll be doing Communicating with our Clients in a variety of ways depending on client preference, such as letter, email and chat. Delivering a uniquely personalised service by listening to their needs, resolving first time, and ensuring the right outcome for the client and HL. Adhering to and understanding the relevant policies, controls, regulatory rules applicable to your role. Clear knowledge on when to escalate an issue or concern. Able to identify and support vulnerable clients. Supports the team's risk and control activities to ensure good client outcomes and risk management culture. Working collaboratively with other teams within the business and external companies About you Experience working in financial services, customer services or administrative role. Proven ability to work to a high accuracy and service. Experience of dealing with internal or external clients. Excellent interpersonal, organisation and communication skills. Proactive and driven, taking ownership. Highly computer literate and competent in Microsoft Office. Ability to work under pressure. A strong desire to learn and have a holistic understanding of a process or issue. Proven track record in concern for and adherence to regulatory requirement Be able to identify and put appropriate measures in place when it comes to vulnerable clients Interview process Competency based interview conducted online (through Microsoft Teams). As an inclusive employer that values diversity in its workforce, we encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. We'll make reasonable adjustments from interview through to employment. Working schedule This role is based in our bright harbourside Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm, 37.5 hours per week. We support hybrid working once you have successfully completed your training and have passed your probation. Our team is required to be in the office a minimum of 2-3 days a week. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? 25 days* holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and outpatient care Health screening programme Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year *dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. Please note, we are unable to provide employment sponsorship to candidates. #omni TPBN1_UKTJ

Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the Role Step into a dynamic, forward-thinking environment where transformation is at the heart of everything we do. As part of our Digital & Corporate Functions Risk Oversight team, you'll play a pivotal role in shaping a robust risk and control framework that supports innovation and change. This is more than a compliance role-it's an opportunity to influence strategy, challenge the status quo, and help build a future-ready digital landscape. We offer a space where your expertise can grow and evolve, giving you the chance to develop professionally while making a real impact. If you're passionate about driving excellence in risk management and thrive in an environment that values continuous improvement, this is your opportunity to lead and learn. What you'll be doing Work closely with Digital leaders, managers and stakeholders providing guidance, oversight and challenge to the technology and digital risk control environment, focusing on resilience in operations, strategic delivery and deployment. Maintain effective stakeholder relationships with the relevant Business colleagues to influence and challenge the management of business risk in line with the HL Risk Taxonomy and Enterprise Risk Management Framework. Provide oversight , guidance and assurance that supports continual improvements of Technology Risk and Resilience management across the Group and Third Parties. Represent Second Line Risk at functional/business management meetings providing independent challenge, specialist/technical advice and guidance to ensure the effective management of business risk in line with the HL Policy Framework and associated standards. Oversee the implementation of functional/business Risk Maturity plans providing timely advice, guidance and support to Business colleagues to ensure HL Groups Risk Maturity targets are met. Collaborate across Second Line Risk and Compliance teams to ensure a 'One Connected Team' approach by embedding Second Line Risk & Compliance oversights squads ensuring the prompt sharing of business information and collaborative agreement of focus areas for oversight. Provide timely oversight of both Strategic and Continuous Improvement change and transition into the BAU business, with focus on establishment and embedding of appropriate and effective governance and controls in the business. Lead the development and delivery of Second Line Risk Opinions required to inform business decision via the appropriate governance forum(s). Ensure the prompt sharing of relevant developments and risk events (internal and external) that may be relevant to or have an impact on HL, ensuring these are effectively assessed and used to inform business decision making. Lead or provide specialist technical input into the execution of Second Line Assurance Reviews for thematic risk areas across the business. Provide specialist and technical contributions to Second Line Risk reporting, as required. Deputise for team members and the Head of Digital & Corporate Functions Risk Oversight as required. About you Established Risk practitioner with experience in a Financial Services organisation. Technology subject matter expert, with experience of traditional software development life cycle and cloud development and deployment control environments. Strong knowledge of Enterprise Risk management frameworks and experience of the practical application of the fundamental principles of risk management in a First Line and/or Second Line context. Good knowledge of FCA Handbook and relevant regulation and legislation impacting Financial Services organisation. Good understanding of current and emerging technology risks facing Financial Services organisations. Accomplished in forging effective relationships at all levels, skilled at influencing, negotiating and managing challenging conversations with ease Proven experience and ability to lead and collaborate across multi-functional teams. Interview process The interview process for this role will be a two-stage interview consisting of technical competency-based questions and an assessment. Working Schedule The Senior Risk Oversight Manager role is a Permanent, full time, 37.5 hours per week, Monday to Friday. Our office is based in Bristol, BS1 5HL. Hybrid working is available where there's flexibility to work from home and the office. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and out patientcare Health screening programme Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year * dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. HLIc272c101-f45c-4783-b4a0-50ad222b87c0

As the first point of contact for clients, you will provide crucial IT support, aiming for swift, accurate resolutions. This role offers a unique entry point into the IT industry with the potential for career growth. Ideal candidates will possess strong communication skills, a customer service backg