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Description Dedicated Customer Support EMEA Genetec - Protect the everyday Genetec - Protect the everyday We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths. Our network of over 2,300 people globally comprises diverse individuals who are passionate about their work and open to new ideas. We prioritize the success and well-being of our employees. Discover Genetec's work environment and lively culture in this video - _. The Team As a member of the Professional Services team at Genetec, the Dedicated Support Engineer acts as a trusted technical advisor, working closely with cross-functional departments to build and nurture long-term relationships with our strategic clients. You will have the unique opportunity to travel occasionally across the EMEA region to troubleshoot complex systems, conduct system audits, and train end-users. Armed with your technical prowess and sharp problem-solving skills, you will play a pivotal role in driving client satisfaction across more than 15 countries! What Your Day-to-Day Will Look Like • Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience., • Provide expert technical support and hands-on training to help customers unlock the full power of their security platforms., • Collaborate closely with our R&D teams to stay on the cutting edge of our latest technological innovations., • Perform routine system assessments and health checks to optimize performance and drive continuous improvement., • Travel across Europe for on-site client missions, deepening trust and strengthening key partnerships. About You We welcome all qualified candidates, including those who may not meet every listed requirement. If you're excited about this role and believe you can make an impact, we’d love to hear from you. • Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience., • Strong analytical mindset with proven problem-solving and decision-making capabilities., • Excellent team player who thrives in collaborative environments and fosters open internal communication., • Natural ability to build, maintain, and elevate long-lasting client relationships., • Flexible, adaptable approach when navigating complex troubleshooting scenarios., • Professional fluency in both English (a second language is a major plus!). Your Technical Toolkit • Background in software support, remote deployment, or hands-on experience with Genetec solutions., • Solid command of Windows Operating Systems and their core components., • Hands-on experience configuring and troubleshooting network devices (switches, routers)., • Clear understanding of networking protocols, principles, and enterprise storage solutions., • Familiarity with server virtualization and client/server architectures. Bonus Points If You Have • Industry experience in Video Surveillance (CCTV, IP cameras, NVR/DVR systems)., • Prior Genetec certifications or hands-on platform knowledge., • Familiarity with Automatic License Plate Recognition (ALPR / ANPR) technology., • Expertise in Access Control systems (door controllers, card readers, wiring, etc.)., • Scripting/coding skills in C#, Visual Basic, VBScript, PowerShell, or similar., • Working knowledge of Microsoft SQL Server management. Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.

About Circle Cardiovascular Imaging: Circle’s vision is to enable healthier lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve Cardiovascular Care. Circle Cardiovascular’s 'cvi42' is the Cardiac MR market leader imaging processing software. Circle Cardiovascular Imaging (Circle) designs, builds, and implements the best-in-class cardiovascular Magnetic Resonance Imaging solutions. At the heart of everything we do is our unrelenting drive to continually offer better solutions for healthcare providers that improve healthcare outcomes. This fuels our creativity, informs our decisions and it is the reason we are passionate about our work and most importantly why we are successful. We are careful stewards of resources focused on optimizing both customer and investor value. We strive to make Circle a place where employees are highly valued, engaged, and have opportunities for professional development. Our roots are medical and digital, our passion is contagious, and our people are amongst the best. Position Overview: The Customer Renewals Team Specialist (CRT) helps develop customer relationships that promote customer growth, retention and loyalty. By engaging customers to deepen and strengthen relationships, you will increase account transparency and leverage that information to build an account strategy in partnership with Sales Account Executives (ASE). You will engage with new, existing and prospective customers promoting Circle products and driving customer satisfaction, ensuring growth and revenue targets are achieved. Additionally, you will be held accountable for, and contribute to implement CRM and Marketing strategies. The CRT member will be responsible for sales and administrative duties performed accurately and on time, and growth within designated accounts, through sales of all products, licenses and services, contract renewals, and management of trial licenses. Using the experience gained from the field and the voice-of customer (VOC), the CST is actively assisting in the improvement of the CRM and the implementation of the Marketing Strategies. The CRT will follow up in a timely manner with all designated leads, collect and report pre and post sales customer VOC and be a student of the Circle Sales and Marketing pipeline process so that steps are followed when transitioning prospects to opportunities. The Customer Renewals Team Specialist will report to the Senior Director, Customer Success General Responsibilities: • Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution., • Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments., • Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn., • Accurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status., • Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes., • Maintain accurate records in Salesforce and DealHub, ensuring quotes, contracts, and forecasts are up to date., • Escalate at-risk renewals early and collaborate cross-functionally to develop retention strategies., • Support transitions to subscription models (Evolve, Evergreen, TAP) and ensure customers understand value propositions., • Partner with finance to resolve billing or payment issues tied to renewals. Required Skills/Experience: • Experience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector., • Good understanding of the healthcare industry., • Excellent use of technology., • Extensive experience of Salesforce or other CRM platforms., • Structured: leads the customer through the process, is organized and responsive., • Outstanding collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations., • Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills., • Confident: believes in own abilities and can handle rejection., • Focused: does not get sidetracked, knows the destination (the "close")., • Outgoing: projects a great professional first impression is energized always., • Ability to interact with all levels of the organization., • Be detail oriented and have excellent time management skills. Educational Requirements: • High school diploma or equivalent required. About the Benefits: • Competitive compensation and vacation., • Flexible working arrangements., • Employee Wellness Program., • Professional development and tuition reimbursement program., • Gratifying internal recognition/kudos programs., • Annual salary review – based on company and individual performance., • Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued. Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service. Join us in changing the medical technology world and submit your application below! #LI-Remote

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

Description We’re Hiring – Customer Infrastructure Specialist Salary – £28,000 - £32,000 (DOE) REMOTE WORKING (Can be based out of one of our Focus group Hubs if preferred- Shoreham, Birmingham, Exeter) (Internal Job Level- Senior Associate) About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: We're hiring a Customer Infrastructure Specialist! This role ensures the stability, security and resilience of our customers’ IT environments, by proactively monitoring and responding to alerts across key platforms including Datto RMM, Acronis, Veeam, Inforcer and SonicWall NSM. By identifying issues early and resolving them quickly, from backup failures to security or configuration drift, you minimise customer risk, maintain compliance and support seamless business continuity. Key Responsibilities: • Monitor customer backup environments for errors, failed jobs and other anomalies, • Investigate and resolve system alerts before they impact client operations, • Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc., • Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation, • Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions, • Analyse backup job reports, success rates and performance metrics to identify trends and optimisation opportunities, • Plan, test, and deploy security and system patches across client infrastructure Skills & Experience: • Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level., • Strong knowledge of Windows Server and desktop operating systems, • Experience with backup technologies and monitoring platforms (e.g. Veeam, Acronis, Spanning or similar), • Experience with Windows Server, Active Directory, Exchange, Azure, and virtualisation platforms (VMWare, Hyper-V), • Experience with Microsoft 365 and related backup/recovery strategies, • Strong experience in cloud technologies such as M365, Azure, Intune, SharePoint. Excellent troubleshooting and analytical skills, • Ability to communicate technical issues clearly to both technical and nontechnical stakeholders, • Understanding of monitoring tools and RMM platforms Nice to have: • Worked in an IT or Telecom Managed Service environment previously., • Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco)., • Have an active Microsoft certification., • Experience with PowerShell scripting and automation Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you. At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help. Key Benefits: • Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday., • Give Back: Enjoy paid volunteering days to support causes you care about., • Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team., • Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment. Ready to make a real impact? Apply now! IND1

VP, Customer & Solutions About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: WeWork HQ, Waterloo, London - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from our platform while equipping our commercial teams with world-class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: • Built a high-performing Customer Success organisation with clear operating rhythms., • Improved customer adoption and health metrics., • Increased Gross and Net Revenue Retention., • Established a scalable Solutions Engineering function with consistent global standards., • Improved technical win rates and proof of concept success., • Created stronger alignment across Sales, Product, Customer Success and Engineering., • Developed future leaders within both organisations. What we would like to see from you Customer Success • Build and lead a high-performing Customer Success organisation., • Define the customer lifecycle from onboarding through renewal., • Drive customer adoption, value realisation and long-term success., • Develop customer health scoring and success planning., • Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)., • Build executive sponsorship programmes with strategic customers., • Develop customer advocacy, references and case studies. Solutions Engineering • Lead and develop the global Solutions Engineering function., • Establish consistent pre-sales processes, standards and best practices., • Coach and develop technical leaders and individual contributors., • Improve demo quality, proof of concept execution and technical win rates., • Ensure strong alignment between Sales, Product and Engineering. Leadership & Operations • Build a scalable operating model across Customer Success and Solutions Engineering., • Define KPIs, reporting and operational dashboards., • Partner closely with Product to ensure customer feedback influences roadmap decisions., • Collaborate with Sales leadership to improve handovers and customer experience., • Build career paths, coaching frameworks and succession plans across both teams. Experience • 10+ years in enterprise SaaS., • Experience leading Customer Success organisations., • Experience managing or partnering closely with Solutions Engineering teams., • Proven track record of improving customer retention and expansion., • Experience building teams, processes and operating models., • Comfortable engaging with executive stakeholders, including CIOs, CISOs and CTOs. Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com

Position summary We are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners. This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem. Duties and responsibilities Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion. Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction. Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements. Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication. Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them. Monitor client engagement metrics and proactively address signs of churn risk. Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices. Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships. Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot). Requirements English language proficiency is essential, fluency in other languages is a strong plus. 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology. Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC). Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly. Proactive, organised, and data-driven approach to managing a portfolio of accounts. Comfortable working in a remote-first, fast-paced environment Nice to have Experience working with or for crypto exchanges, financial regulators, or banks. Knowledge of regional regulatory frameworks. Experience using HubSpot CRM.

This role welcomes a full-remote work arrangement, however applicants must be based in UK and have a work permit to be considered. We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application! ABOUT THE ROLE Launchmetrics connects the world's leading Fashion, Lifestyle and Beauty (FLB) brands to the data and insights they need to make smarter decisions. As Customer Marketing Coordinator, you'll help us stay close to the customers who matter most -the ones already on Launchmetrics who we want to grow, energize and turn into advocates. This is a full-time, remote role based in London. Reporting to the Marketing Director, You'll be in the room (physically and virtually) for some of our most important customer moments: supporting the events where our customers show up, building the personalized content and workshop decks that start a conversation with a brand and becoming a familiar, trusted face for a group of smaller accounts across cities like New York, London, Paris, and Milan. This role is about relationships as much as it's about process and strategy. You'll need to sync closely with Sales and Customer Success to understand what each account needs next, and you'll own the coordination and launch of outreach campaigns to client contacts -from a first personalized email, to a workshop conversation, to a relationship that lasts. It's a role for someone who enjoys the people's side just as much as the discipline of making a multi-stakeholder program run on time. RESPONSIBILITIES Customer event support. Support the Marketing Engagements Executive and the Director in the planning and on-site execution of events where our customers attend -coordinating logistics, guest experience and follow-up. We're looking for someone who doesn't just execute the plan, but brings ideas on how to make these moments better. Growing the database. Own the customer growth KPI: through outbound emails and marketing campaigns, expand our database of client contacts beyond current users, into new regions, brands and departments within existing accounts, building company-level awareness, not just with the teams already using Launchmetrics. This broader "account awareness" makes it easier to spot growth and expansion opportunities down the line. Personalized content & data stories. Own and develop account-specific content - data stories, talking points and materials- that give Sales and the Director a compelling, tailored way to open or deepen a conversation with a customer. Customer workshops. Support the research, customization and development of individual workshop decks, working closely with the Marketing Engagements Executive on strategy and format, and with the Director on prioritization, translating Launchmetrics data (including Media Impact Value® / MIV®) into a narrative tailored to each brand. Outreach coordination. Own and coordinate personalized customer outreach campaigns (email and beyond), building genuine working-layer relationships with the people who use Launchmetrics day to day. Relationship development. Build and maintain relationships with Tier 2 client contacts across our customer base, becoming a known, reliable point of contact for smaller accounts in key cities (NYC, London, Paris, Milan, Spain, and beyond). Target list enrichment. Collect and track engagement, scoring and intent signals on our target accounts from multiple sources (ZoomInfo, LinkedIn Sales Navigator, Lemlist), and turn them into something the team can actually act on -flagging and sharing the right signals with Sales, Customer Success and the Director so we spot opportunities for expansion and growth quickly, before they go cold. Customer reporting support. Support the regular tracking of customer marketing objectives, keeping reports current so the team always has a clear read on what's working. ABOUT YOU Who you are 1–3 years of experience in customer marketing, marketing coordination, ABM, event support or a related area — comfortable with both relationship-building and hands-on execution. Curious about brands and people: you like understanding what makes a specific account tick and enjoy shaping a message around it. Comfortable being the point of contact for external stakeholders, including customers more senior than you. Confidence with data: you can pull, clean and interpret numbers and turn them into a story a customer would find compelling. Strong written communication skills, with an eye for how information is presented. Organized and dependable: you can run several workshops, campaigns or events at once without losing track of the details. Familiarity with tools like Salesforce, HubSpot, ZoomInfo, Sales Navigator or Lemlist is a plus, but not a requirement, you'll get training. Familiarity with the Fashion, Lifestyle or Beauty industry is a plus. A proactive approach: you spot what needs doing and act on it rather than waiting to be told. ABOUT LAUNCHMETRICS Launchmetrics is the leading Brand Performance Cloud used by FLB executives to make smarter decisions around their branding efforts. With over a decade of industry expertise, we have helped more than 1,200 customers create inspiring, impactful and measurable experiences. Founded in NYC and with operating headquarters in Paris, we have employees in ten markets worldwide and offer support in five languages. We have been the trusted brand performance technology to brands worldwide such as Dior, Fendi, Shiseido, NET-A-PORTER and Adidas as well as industry partners like IMG, the Council of Fashion Designers of America, the British Fashion Council, and Camera Nazionale della Moda Italiana. ABOUT THE MARKETING TEAM We are a global and highly diverse team, distributed across six different countries, with multiple nationalities and varied expertise, and we always work collaboratively to understand each other in a “glocal” way to achieve the best results as one team. The Marketing team works daily on the ideation, production and distribution of campaigns with the objective of attracting Launchmetrics' target audience, carrying out strict measurement and monitoring of KPIs to ensure the maximum possible ROI. Our mission is to make them fall in love with the Launchmetrics brand and to ensure their interest in our solutions grows every day until they become customers, and from there, to maintain their satisfaction and happiness. WHY YOU'LL LOVE LAUNCHMETRICS We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location and flexible work arrangements, along with support for establishing your home office and other perks. OUR COMMITMENT Launchmetrics is proud to be an _ building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.

CUSTOMER SUCCESS MANAGER Location: Remote, UK Employment Type: Full-Time Gross annual base salary: GBP- 55,000 – 71,500 (Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria) Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions, and achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey—from initial onboarding to sustained engagement, retention, and growth. In this role, the CSM will act as the primary advocate for your customers, understanding their unique business objectives and helping them realize maximum value from their OneStream investment. You will build deep relationships with key stakeholders, proactively address their needs, and deliver tailored solutions to drive customer satisfaction and success. The CSM will collaborate with the sales team to identify upselling and cross-selling opportunities, helping customers unlock the full value of OneStream’s capabilities. By fostering trust and delivering results, you’ll drive customer adoption and support their long-term goals. This role requires a customer-centric mindset, strong communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in Customer Success, Account Management, or a related field is essential. This is a hybrid position. The successful candidate should be located within approximately one hour’s commuting distance of either our London office (postcode EC2V 5BT, nearest Tube station: Bank) or our Manchester office (postcode M2 3NN close to Manchester Central) to enable effective in-person collaboration with customers and customer-facing colleagues when required. Primary Duties and Responsibilities Managing your portfolio of customers • Partner with sales to complete a comprehensive sales transition process., • Operate as a business partner to your customer and their delivery team by knowing their strategy and plan., • Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal., • Understand customer’s OneStream contractual agreements (Cloud/SaaS, Term, etc.), • Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing)., • Manage and execute the customer’s onboarding process., • Develop strong working relationships with your customers and their delivery team., • Establish and execute cadence-based “Business Review” meetings with your customer., • Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal., • Align with Customer Success leadership on regional metrics., • Develop and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers., • Promote awareness of Regional OneStream Communities and customer educational events., • Keep management informed of progress and obstacles on your portfolio of customers. Customer Advocacy • Learn and understand what customers value in their partnership with OneStream., • Actively listen to customers and help them understand how they can get the most value from their investment in OneStream., • Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME’s, Product Mgmt. etc.)., • When necessary, be the respectful challenger to set and manage your customer’s expectations. Required Education and Experience • Professional Experience: Minimum of 5 years overall., • Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, or CISOs., • Customer Outcome Management: Demonstrated ability to keep customers focused on achieving their desired business outcomes throughout their initiatives., • Relationship Management: Proven experience in building and managing strong customer relationships., • Finance Process Knowledge: Conceptual understanding of key finance processes Preferred Education and Experience • Education: Degree in Business, Accounting, Finance, Information Technology, or a related field., • Relationship Management: Proven experience in building and managing strong customer relationships., • Consulting Background: Experience in management consulting or technology consulting., • Corporate Performance Management (CPM): Hands-on experience as a Customer Success Manager or in a customer facing position., • CPM Software Expertise: Prior experience with one or more of the following: OneStream, Oracle EPM Suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.), SAP BPC (Outlooksoft), SAP BOFC (Cartesis),IBM Cognos, Anaplan Other CPM solutions Knowledge, Skills, and Abilities • A team player with a bias towards action., • Excellent interpersonal and communication skills., • Professional verbal and written communication skills., • Professional relationship building skills., • Strong ability to problem-solve in a collaborative environment., • Strong organizational and planning skills., • Highly self-motivated and directed., • Keen attention to detail., • Proven analytical, evaluative, and problem-solving abilities., • Exceptional customer service orientation., • Ability to operate in a demanding environment managing simultaneous priorities. Travel Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer). Who We Are OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com. Why Join The OneStream Team • Transparency around corporate structure, salary, and benefits, • Core value of customer success, • Variety of project work (not industry-specific), • Strong culture and camaraderie, • Multiple training opportunities All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-KT1 #LI-Remote

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings. Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with have cash balances (£50k+) that can benefit from our savings rates. Our Cash Management Executive will work with the whole of Allica – including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank & their customers. Principal Accountabilities Able to clearly communicate Allica’s value proposition to decision makers (eg Owner, Director, FD) in our target customer market. Working with lists of prospects of variable intent to generate high quality business current account and savings opportunities. Understanding our onboarding process and requirements. Supporting customers and prospects through this process to quickly and smoothly open and actively use their current and savings accounts, delivering a great customer experience that will drive a deeper relationship with our customers. Typically being the first Allica Bank representative that SMEs speak to, so always being professional, courteous and friendly. Proactively learning our products and criteria over time, so that you can identify opportunities, becoming ever more efficient and effective at engaging and qualifying prospects and converting them to active customers. Gaining feedback from customers and prospects on potential future features they need and want from their bank and bank account, following through and feeding these into the Product teams. Working with our Marketing and Data teams to feedback your learnings from customer interactions, helping us to drive ever better customer outcomes, targeting, segmentation and messaging. Delivering the business plan for your role, and actively managing your objectives and personal development plan. Making your colleagues proud that you represent Allica, by ensuring excellent service for our SME customers, prospects and advisors. Working closely and collaboratively with all areas of Allica to ensure a seamless and professional service is always provided. Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls. Personal Attributes & Experience You will have a proven track record in telephone-based lead generation with established SMEs (typically 5-250 employee firms), using established business development skills to build relationships with prospects and convert to Allica Bank customers. You will have excellent interpersonal and communication skills, together with evidence of outperformance in similar roles through earning customer and colleague trust. You will evidence a track record of working in fast paced environments, dealing with change well and showing an adaptable approach to deliver on the organisation’s goals. You will demonstrate the ability to work collaboratively with specialist colleagues such as Relationship Managers, Operations, KYC/B and underwriters, to deliver a positive outcome for our customers. You’ll have a proven track record of exceeding targets, providing excellent customer service generating new income opportunities and always considering risk and reputation when making decisions or finding solutions. A good understanding of SME financial products (eg payments, lending, accounting, CRM), and ideally specific expertise in business current accounts. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments. As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies. What you’ll do: Leadership and People Management: • Build, lead, and mentor a team of CSMs supporting Enterprise customers, • Foster a collaborative, high-performance, and customer-centric culture, • Provide coaching, performance management, and career development support, • Drive accountability through clear goals, metrics, and regular feedback Segment Strategy and Execution: • Partner with Customer Success and cross-functional leaders to define segment-specific strategies, • Execute programs tailored to Enterprise customer needs, • Design and operationalize engagement models, • Ensure consistency in customer journeys while adapting for segment nuances Customer Management: • Maintain visibility into adoption, health scores, and engagement metrics across the portfolio, • Guide the team in identifying churn risks and expansion opportunities, • Drive proactive outreach and intervention based on data insights, • Support account reviews and leverage segment-level insights to improve outcomes Client Engagement and Advocacy: • Ensure strong stakeholder relationships across Enterprise accounts, • Deliver consistent value through interactions, • Capture and synthesize customer feedback to inform internal teams, • Act as the voice of the customer to influence product and go-to-market strategy Retention and Growth: • Collaborate with Sales, Product, and Marketing to drive adoption and expansion, • Support renewal strategies and improve retention outcomes across segments, • Leverage data to contribute to accurate forecasting and pipeline visibility, • Identify and scale growth opportunities within the Enterprise base Operational Excellence: • Implement and refine processes that enable scale and efficiency, • Improve team productivity through tooling, automation, and best practices, • Standardize workflows and reporting for consistency and visibility, • Monitor industry trends and evolve engagement strategies accordingly What we're looking for: • 4+ years of experience in Customer Success, Technical Account Management, or related fields, • Prior people management experience with a track record of developing high-performing teams, • Experience supporting Enterprise or high-ARR customer segments, • Experience with high-touch customer success models, • Background in Cybersecurity, DevOps, or a related technical domain preferred, • Strong operational mindset with experience building or optimizing processes, • Proven ability to drive retention and growth in a metrics-driven environment, • Excellent communication and interpersonal skills across diverse audiences, • Bachelor’s degree in a relevant field; advanced degree preferred, • Currently located in the United Kingdom Compensation: up to £150,000 base salary + bonus (depending on experience) If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences. We live and breathe our company values: • We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better., • We have a bias for intentional action — We prioritize, plan, try things, and fail fast., • We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey., • We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs., • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!)., • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck., • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset., • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with _. ©2026 Chainguard. All Rights Reserved.

Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards. Ready to make an impact in an industry-leading company? Let’s do it together. We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. We’re beyond early-stage chaos, offering stability. We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth. Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27. Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation Trust-Based Vacation: Take as much time off as you need, when you need it. Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney). Flexible Work: Work how and where you do your best, with full autonomy over your day. Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth. Private Medical Insurance: Fully covered health care. Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’. Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave. Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one. Home Office Stipend: $200 for your ideal remote setup. Swag Welcome Gift: $70 credit to grab some merch. Reporting to: Senior Manager, Customer Success Location: Remote (UK or EU) OR London (Hybrid 2 days/week) Interviews: 4 Stages Start Date: ASAP Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment. As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book. You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership. First 30 days — Get up to speed on the product, the business, and the tools and processes that'll set you up for success. By 60 days — Start building relationships. You'll arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. These are added in blocks — eventually you'll manage up to 30 clients, depending on size. By 90 days — Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. Day-to-day, you'll be driving engagement through monthly check-ins and contributing to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way. You'll act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership. By 12 months — You'll have delivered an exceptional client experience, targeting 90%+ gross revenue retention. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management. By 18 months — You'll have a proven track record as an Adthena CSM, with a clear path ahead — whether that's growing as an individual contributor or stepping into management. Native French speaker with strong written and spoken English 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role Strong stakeholder management skills, comfortable engaging up to C-level A solid understanding of the digital marketing landscape, including paid search Strong analytical skills — confident working with data and translating it into actionable insights A customer-centric mindset focused on delivering value and driving outcomes SaaS background is a plus Get Shit Done: We're big on taking action, owning our challenges, and finding solutions. Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success. Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team. Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do. You’ll work closely with: Simon Koehli Director, Customer Success - EMEA _ Stephanie Richardson Senior Manager, Customer Success - EMEA _

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof of Concepts (PoCs), and high-impact technical assets. Unlike traditional program or lifecycle roles, this position is focused on technical depth and applied architecture guidance. The CXE-T designs and delivers scalable technical sessions, builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact customers or strategic technical initiatives. 1:Many Technical Enablement Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences. Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance). Develop repeatable technical learning paths that drive adoption beyond initial onboarding. Structured PoCs & Applied Architecture Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution. Define technical success criteria and evaluation benchmarks for common adoption scenarios (e.g., policy enforcement, image integrity, SBOM visibility, secure pipelines). Translate Docker capabilities into practical architectural patterns customers can implement. On exception, lead 1:1 customer workshops or guided PoCs for complex or high-value technical initiatives. Technical Content & Thought Leadership Produce deep technical assets: Recorded walkthroughs Architecture reference guides Advanced implementation blogs Reusable demo environments Build assets that directly support customer journey stages and remove common technical blockers. Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction. Technical Advisory & SE/SA Overflow Support Serve as a subject matter expert for non-support technical questions that exceed standard documentation. Provide architectural guidance across: Secure build pipelines Software supply chain integrity Container security and governance AI/ML workload governance (where applicable) AI agent architecture patterns: isolated execution environments, MCP policy enforcement, model artifact provenance Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles. You are a deeply technical practitioner who enjoys teaching, systematizing expertise, and scaling architectural excellence across customer populations. You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required. Required 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles. Strong hands-on expertise in: Docker and container ecosystems Secure software supply chain practices CI/CD pipelines and modern cloud-native architecture Experience designing and executing structured PoCs with defined success criteria. Ability to present complex technical topics clearly to senior engineering audiences. Strong written communication skills; experience producing technical blogs or deep technical content. Preferred Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance considerations within containerized environments. Practical Experience with AI coding agent runtimes and sandboxed execution environments (e.g., agent isolation, MCP tool governance) Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads Familiarity with secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement. Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production. Practical experience implementing or advising on Secure Software Development Lifecycle (SSDLC) practices, including secure build pipelines, policy-as-code, compliance controls, and DevSecOps integration. Exposure to governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act, internal enterprise policy frameworks). Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences. Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture. Primary Goal: Build product mastery, understand recurring customer friction patterns, and identify high-leverage enablement opportunities. Deeply immerse in Docker platform capabilities across security, supply chain, governance, and developer workflows, with particular focus on AI Gov and MCP Gateway as emerging customer conversation areas ahead of GA. Review existing CXE, SE, and Post-Sales materials to identify: Common architectural blockers Repeated SE/SA escalation themes Gaps in advanced technical documentation Shadow live enablement sessions and recent PoCs to understand maturity gaps. Audit current technical assets (recordings, demos, blogs) for depth and reusability. Define 2–3 high-impact technical themes where scalable enablement can reduce friction. Outcome by Day 30: Clear map of recurring advanced technical questions. Identified priority PoC/use-case patterns to formalize. Proposed first scalable technical asset or session outline. Primary Goal: Launch repeatable technical enablement and codify structured PoC frameworks. Design and deliver at least one advanced 1:many technical session (live or recorded). Build a structured PoC framework for a priority adoption scenario: Defined success criteria Clear architectural reference pattern Reusable demo environment or walkthrough Publish at least one deep technical asset (e.g., advanced blog, architecture guide, recorded lab). Establish lightweight intake process for non-support technical advisory questions. Partner with SE/Post-Sales to ensure technical consistency across pre- and post-sales. Outcome by Day 60: At least one repeatable enablement session running. One codified PoC pattern reusable across customer cohorts. Measurable reduction in repeated advanced technical questions in a target area. Primary Goal: Operate as the recognized post-sales technical authority and multiplier. Deliver a structured enablement series aligned to a customer maturity theme (e.g., secure pipelines, governance implementation). Expand PoC frameworks into reusable “customer-ready” kits. Develop a technical content backlog aligned to customer journey stages. Contribute field-informed feedback to Product and Engineering based on: Architectural friction Governance gaps Adoption blockers On exception, lead 1:1 advanced workshop or guided PoC for a high-impact customer use case. Outcome by Day 90: Demonstrable lift in technical adoption across a defined customer cohort. Library of scalable technical assets supporting key journey stages. Recognized internally as the go-to SME for advanced post-sales architecture questions. Docker does not offer visa sponsorship for this role. Compensation & Equity EU: €70,700K – €101K + equity Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave (after 6 months of employment) Technology stipend equivalent to $100 USD net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE

At PubNub, we power real-time experiences used by millions of people around the world. Our platform enables businesses to build real-time applications through developer-friendly APIs and real-time infrastructure. PubNub powers the world's most engaging real-time experiences—including chat, live updates, and interactive applications—for more than 2,000 companies, including Verizon, Autodesk, Zillow, and Dropbox. Our global data network processes trillions of messages each month with sub-100 ms latency across 15+ data centers. Backed by $130M in funding, we're shaping the future of how the world connects. At PubNub, customer growth is a key part of our go-to-market strategy. As our Customer Lifecycle Marketing Manager, you'll own the marketing programs that help customers adopt more of our platform, realize greater value, expand their usage, and stay engaged throughout their journey. You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. Success in this role means improving Net Revenue Retention (NRR), reducing preventable churn, and creating a steady pipeline of expansion opportunities across our existing customer base. If you enjoy turning customer insights and product usage data into relevant, well-timed marketing programs, this is a high-impact opportunity with significant ownership and room to grow. • Build customer lifecycle and nurture programs., • Design platform expansion and feature adoption campaigns., • Partner with GTME on customer health scoring., • Identify customer expansion signals using data., • Create ROI reports and value summaries for Account Managers., • Execute multi-team penetration campaigns within enterprise accounts., • Build win-back and customer re-engagement campaigns., • Analyze churn trends and improve retention strategies., • Partner closely with Customer Success and Account Managers., • Measure lifecycle program performance and optimize results. Minimum Requirements • 3+ years in B2B SaaS lifecycle, customer, or retention marketing., • Experience marketing to developer-focused audiences., • Data-driven approach to segmentation, timing, and measurement., • Hands-on experience with CRM and marketing automation., • Strong cross-functional collaboration with Customer Success and Sales. Nice to Have Skills • Experience using product usage data., • Familiarity with product-led growth programs., • Background driving expansion and Net Revenue Retention., • Experience supporting developer or technical customer bases., • Experience marketing to enterprise customers. At PubNub, you'll join a collaborative, people-first company where curiosity, ownership, and innovation are valued. We work across teams to solve meaningful challenges, create exceptional customer experiences, and build technology that powers real-time applications used around the world. As a remote-first company, we value flexibility, collaboration, and continuous learning. You'll work alongside talented colleagues who are passionate about solving complex problems and delivering meaningful impact for our customers. We offer competitive compensation and thoughtfully designed benefits to support your success and well-being. Applicants must be legally authorized to work in the United Kingdom. This is a fully remote position, with employment provided through an Employer of Record (EOR). PubNub is unable to provide visa sponsorship for this position. If you're excited about creating marketing programs that strengthen customer relationships, increase product adoption, and drive long-term growth, we'd love to hear from you. Join PubNub and help customers unlock the full potential of real-time technology. Candidates are expected to provide accurate, complete, and truthful information throughout the application and hiring process. Any material misrepresentation or omission may affect employment eligibility.

Description Role: Customer Success Associate Reports to: CS Team Lead Team: Scale Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34k depending on experience, plus equity Hours: Full-Time Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. Requirements We are looking for individuals who are not only passionate about our mission but also comfortable and confident using cutting-edge technologies and AI tools to streamline processes, drive innovation, and contribute to the growth of Vestd. As a Customer Success Associate on the Scale team, you'll work directly with founders and leadership teams as they design, launch and manage share schemes, guiding them through the commercial and compliance considerations that come with growth. This role sits at the intersection of relationship management and technical product knowledge. You'll support customers through a SaaS onboarding process that requires genuinely understanding a complex product: setting expectations, guiding key milestones, removing blockers, and translating detailed platform and equity concepts into guidance that founders, finance leaders and other senior stakeholders can act on with confidence. Beyond onboarding, you'll build long-term customer relationships and identify opportunities to add value, support retention and drive Vestd's growth. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. You're managing a portfolio of Scale customers confidently, delivering high-quality onboarding and ongoing support with consistently strong satisfaction scores. Customers adopt the platform effectively from the outset, get accurate and timely answers to complex questions, and stay with Vestd because of the relationship you've built. You're spotting expansion opportunities naturally and helping the team improve its processes over time. • Customer onboarding and implementation: guiding founders and their teams through share scheme setup on the Vestd platform, from initial configuration through to confident, independent use, • Day-to-day customer success: managing a portfolio of Scale customers, resolving queries accurately and within agreed service levels, and delivering clear guidance on complex equity topics, • Retention and growth: building long-term customer relationships, identifying churn risks early, and spotting appropriate opportunities for upgrades, referrals and additional services, • Accuracy and compliance: ensuring customer documentation, scheme data and platform configurations are correct before launch and throughout the customer lifecycle, • Continuous improvement: contributing to better processes, self-serve resources and platform adoption, reducing the cost to serve without reducing the quality of support. We cannot provide an exhaustive list of duties; additional duties may arise, but these will be core elements of this role. • A SaaS background is required. You've worked in a software business and understand how to onboard customers onto a product that needs configuration or guided setup, this is a must-have for this role.At least 2 years of experience supporting customer onboarding, implementation or lifecycle management in a SaaS business, ideally where the product requires configuration or guided setup, • Ability to understand and explain complex products. You can get to grips with a detailed, technical or unfamiliar topic quickly and turn it into clear, practical guidance a non-expert can act on with confidence., • At least 2 years' experience supporting customer onboarding, implementation or lifecycle management, ideally on complex, multi-stakeholder B2B accounts, • Confidence communicating with senior stakeholders: founders, CFOs and finance leaders, on topics that are detailed, commercially important or unfamiliar to the customer, • Strong written and verbal communication skills, with the ability to translate complex information into clear, practical guidance, • High attention to detail, particularly where accuracy and compliance matter, • Comfortable working independently in a fully remote environment These will help you stand out from the pack: • Finance or legal background (e.g. professional services, company secretarial, tax), • Startup/scale-up experience, • Knowledge of shares and share schemes, • Experience working in a remote-first team, • Experience in a regulated or compliance-adjacent environment While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • Short take-home task — (we'll tell you what this involves upfront), • 45-minute skills based interview with the hiring manager and team member, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. Benefits Vestd is a great place to work. There are a range of benefits that you can look forward to as one of our folk (benefits vary depending on location): • This job is remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our _. Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards _. This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. At Vestd, we’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. We wish to recruit people who are passionate about working in a diverse environment and who will support us to ensure that all colleagues are supported and included while working with us. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country. Internal job ref. CSA-UK-JUN-2026

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs.This role is both commercial and technical, our Customer Success team is measured on Net Dollar Retention. You will be responsible for managing a portfolio of Corporate & Enterprise accounts. Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer. Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio. Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement. Lead the development of the Pigment community through thought leadership, events, and developing best practices. Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap. You have significant experience in customer success, account management, or a similar role within a software/SaaS company. You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion. You have experience with AI customer engagement strategies, automation technologies and platforms. You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion. You have curiosity in new technology adoption and enjoy working with best in class Products. You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation. You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels. You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment. Fluent in English. You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams. Competitive package Stock options to ensure you have a stake in Pigment's growth Bike2work scheme – save on a new bike and gear while commuting the greener way Trust and flexible working hours Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London High-end equipment (based on stock/availability) to do your work in the best conditions Remote-friendly environment • Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations, • Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet, • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community, • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission, • Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our _.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Immuta is the Data Authorization Company, helping the world’s largest organizations control who, and what, can access their data. The way enterprises access data is fundamentally changing. Organizations are racing to put data to work across analytics and AI, while AI copilots and agents are emerging as an entirely new class of data consumer. Traditional approaches built around tickets, static permissions, and manual approvals were not designed for this speed, scale, or complexity. Immuta provides the authorization layer for modern data and AI. Our platform enables organizations to provision governed access to data by policy, by request, and dynamically for AI agents, so people and AI can access the data they need while enterprises maintain security, compliance, and control. For Chief Data Officers, that means making enterprise data dramatically easier to access and use without giving up governance. For AI leaders, it means giving AI agents secure, governed access to enterprise data so they can move from experimentation into production. Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide. • Our technology ecosystem includes Snowflake, Databricks, AWS, Microsoft Azure, Google Cloud, Okta, ServiceNow, Teradata, Alation, Atlan, and Starburst — connecting Immuta to the data, cloud, identity, and enterprise platforms powering modern data and AI environments., • Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and Built In as one of the best workplaces, and by Fast Company as one of the world’s most innovative companies., • Immuta has raised $263 million from investors including NightDragon, Snowflake, Databricks, ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures., • We operate as a hybrid workplace with offices in Boston, MA; Columbus, OH; and College Park, MD. Immuta’s Customer Success team helps customers realize measurable value from Immuta’s Data Authorization Platform, enabling them to provision governed access to data safely and at scale. We partner closely with customers and internal teams to drive adoption, strengthen outcomes, and build long-term relationships that support retention and growth. Across EMEA, the team works with organizations operating in complex, multi-country environments. We bring together customer empathy, technical fluency, and regional awareness to help customers navigate data governance, privacy, security, and data residency requirements while advancing their business goals. As a Senior Customer Success Manager for the EMEA region, you’ll serve as a trusted advisor to enterprise customers across the region. You’ll guide customers through onboarding, implementation, adoption, optimization, and renewal, helping them achieve measurable business outcomes with Immuta’s Data Authorization Platform. You’ll partner with technical stakeholders, business leaders, and executives to define success plans, demonstrate value, manage risks, and identify opportunities to expand the customer relationship. This is a high-impact role for a customer-focused professional who combines strategic relationship management with enough technical depth to engage in complex data and cloud environments. This is a full-time, remote role for candidates located in the greater London, UK area. The role reports to the VP of Customer Success. Travel may be required according to the needs of the business. • Partner with senior customer stakeholders to define desired outcomes, establish success measures, and build actionable adoption roadmaps., • Lead onboarding, deployment, and integration programs across modern data platforms and cloud environments, coordinating internal and customer teams to support successful implementation., • Manage enterprise customer relationships across EMEA through the full customer lifecycle, including adoption, value realization, renewal planning, and expansion., • Monitor account health, usage, risks, and customer progress; create mitigation plans and maintain accurate renewal forecasts., • Conduct business reviews, executive sessions, workshops, and enablement programs that communicate value, strengthen adoption, and align stakeholders on next steps., • Advise customers on data governance, access control, privacy, security, and applicable regional requirements, including GDPR and data residency considerations., • Collaborate with Sales, Product, Engineering, Support, and technical delivery teams to resolve blockers, align customer needs with Immuta’s roadmap, and deliver a consistent customer experience., • Capture customer feedback, implementation patterns, and market insights to inform product improvements and strengthen customer success practices., • Identify opportunities for additional use cases, advocacy, and expansion by connecting customer priorities to the value Immuta can deliver., • Contribute to regional customer success playbooks, best practices, and knowledge-sharing initiatives that improve scale and consistency across EMEA., • Experience: 5–8 years in Customer Success, Technical Account Management, Solution Delivery, consulting, or a related customer-facing role within enterprise SaaS, cloud, or data-focused environments., • Enterprise Customer Success: Demonstrated success managing complex enterprise customer relationships across onboarding, adoption, value realization, renewal, and expansion., • Regional Expertise: Experience working with customers across multiple EMEA countries and an understanding of the region’s diverse business and regulatory environments., • Technical Skills: Working knowledge of modern data ecosystems and cloud platforms, such as Snowflake, Databricks, Starburst, AWS, Azure, or GCP., • Data Governance: Familiarity with data governance, data privacy, security, access control, GDPR, and data residency concepts., • Strategic Account Management: Ability to develop success plans, interpret customer health and usage signals, manage risk, and connect product adoption to measurable business value., • Project Management: Strong organization and prioritization skills, with the ability to coordinate multiple complex customer initiatives and stakeholders at the same time., • Communication: Excellent written, verbal, and presentation skills, with confidence engaging technical audiences, business leaders, and executive stakeholders., • Collaboration: Proven ability to work effectively across Sales, Product, Engineering, Support, and technical delivery teams in a distributed environment., • Languages: Professional fluency in English; additional European languages such as German, French, or Spanish are an advantage., • Education: Bachelor’s degree or equivalent practical experience., • Approach: Strategic, empathetic, proactive, and customer-focused, with sound judgment and a commitment to delivering meaningful outcomes. BENEFITS At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes: • 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners), • Stock Options, • Paid parental leave (Both Maternity and Paternity), • Unlimited Paid time off (U.S. based positions), • Learning and Development Resources EEO NOTICE: Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate. AI NOTICE: As part of our hiring process, Immuta may use artificial intelligence (AI) tools to support recruiting activities, such as application review and interview coordination. These tools assist our recruiting team but do not replace human decision-making. To protect the privacy of all participants and the confidentiality of Immuta information discussed during interviews, candidates may not use external recording tools, AI meeting assistants, or third-party transcription platforms during interviews unless approved in advance by Immuta. If you require an accessibility accommodation or assistance during the interview process, please contact us in advance so we can support your needs appropriately. For more information on how we process your personal data, please visit our Privacy Notice for Job Applicants.

Are you a Geospatial Data Engineer Volunteer wanting to use your skills to help people in a humanitarian crisis and ultimately help save lives? MapAction can enable you to volunteer to do just that. Volunteers have been the heart of the MapAction for over 20 years but the range of skills needed continually evolves. Now we are looking for a enthusiastic Geospatial Data Engineer professional who has a desire to commit to a great team, and to help MapAction make a difference that has a lasting effect on vulnerable communities. MapAction works with a range of humanitarian partners, from local organisations who are closest to the ground to a range of global UN partners. Come and be part of something that is exciting and impactful! Why MapAction? MapAction is a leading humanitarian mapping charity, delivering information services and products to enhance decision making in disasters and conflicts. In collaboration with our partners, this mapped information helps responders understand vulnerabilities and target their response effectively, contributing to saving lives and minimising suffering. We work through a team of skilled volunteer professionals and a small paid staff team. We have built a strong reputation in the humanitarian sector, and are a technical partner of the United Nations, Non-Government Organisations and Civil Society Organisations, the Red Cross, Red Crescent Movement, regional entities and national authorities. The humanitarian sector is evolving, and technical expertise such as GIS, mapping, information management, data processing and visualisation are becoming increasingly utilised for improving decision making in complex humanitarian response. MapAction and our partners are uniquely positioned to provide technical expertise in support of this. As a volunteer, we will be able to work with technical staff and volunteers on different opportunities. Once your onboarding is complete, you will be able to choose the tasks and projects that best fit your skillset and interests. Here below some activities that our data engineer volunteers can support with: • MapAction external projects that require a Data Engineer skillset (e.g.: data pipeline automation, hazard exposure platforms, multi-risk models, conflict incident reporting, etc…), • Work with external partners such as UN agencies, International NGOs and Academic Institutions, • Conduct and automate data collection and processing scripts, • Create and maintain optimal, performant data pipeline architectures, both internally and externally, • Propose improvements to infrastructure, schemas, platforms, toolchains and configurations, • Assist in the automation, provision and management of development environments, source-code, build-tools, pipelines and deployments, • Support ad-hoc Data Processing during MapAction’s Emergency Responses in collaboration with MapAction’s GIS team, • Support internal systems maintenance in collaboration with MapAction’s IT Support Engineer, • Attend and / or represent MapAction on technical conferences, • Train other volunteers or external organizations on Data Engineer tools and processes What are we looking for? If you feel you are a good match but do not feel like you meet all the requirements, we are still happy to receive your application! The core skills we look for in all of our team members are the following: • A desire to use their skills, experience and dedication in the cause of humanitarian ends, • Good team player with leadership and/or project management experience or ambition wherever possible, • Exceptional communication skills, to explain your work to people who don't understand the mechanics behind data analysis, and experience in understanding partner needs and requirements, in particular working with non-technical clients, • Adaptable, resilient and solution-oriented, • Self-motivated and organised, • Time to commit to MapAction, for more details on the time commitment, please refer to the “What does it mean to be part of the MapAction team?” Essential: • Degree or equivalent experience in the field of Data Science, Data Engineering, Computer Science, Software Development, Information Technology or a related field, • Three or more years of professional experience working in a data or information management team, as a data engineer, data scientist, developer or other similar role, • Experience and proficiency working with Python and Jupyter Notebooks, • Data pipeline design skills, • Knowledge of cloud platforms like GCP, AWS or Azure, • Experience and understanding of CI/CD pipelines, • Project management experience. Experience in understanding partner needs and requirements, in particular working with non-technical clients., • Collaborative code management using Git & GitHub Desirable: • Experience of participating in a volunteer organisation or open source projects., • Experience with QGIS or ArcGIS, • Experience working with geospatial data (raster and vector), • Databases (NoSQL, SQL, Graph Dbs, Principles of RDBs), • Experience with Systems Engineering, • Understanding of the Software Development Life cycle, • Thorough grounding in containerisation e.g. Docker, Kubernetes, • Shell scripting, • An interest in software-engineering or data-science e.g. ML / DL / AI / Statistics, • Humanitarian knowledge/experience What does it mean to be part of the MapAction team? Being part of MapAction means entering a close-knit community of highly skilled and committed and experienced professionals in different sectors. It means using your unique skills to help prepare for, anticipate, or respond to humanitarian emergencies, enabling our partners to provide life-saving support. At MapAction, training and team building are at the heart of our organisational culture. We have frequent meet-ups online and in person where paid staff and volunteers get together for training opportunities and skill-sharing, to strengthen our service offer. As a volunteer, you can participate in all levels and areas of the organisation, working alongside our colleagues at various UN agencies and/or other humanitarian partners. Volunteers also steer the organisation's strategic direction and are involved with designing and implementing our operational capacity. You will have the opportunity to travel, whether that’s at training events, project work abroad, missions or representing MapAction at a conference. Availability for projects, including in-person deployments • MapAction expects a high level of commitment by volunteers to make themselves available to deliver projects, whether these projects are planned or emergency missions, remote or in-person, one-off tasks or longer term commitments., • Deployable volunteers are expected to seek a commitment from their employer (if applicable) to permit time off (paid or not) for deployments when necessary., • For emergency deployable volunteers, there must be arrangements in place for a quick decision to be taken on availability, including agreement from employers/family if required, in the event of all alerts. This should normally be within 12 hours of the issue of the alert, depending on time-zone., • For non-emergency deployments and projects logged on the tasking grid, volunteers must respond to a request for assistance (whether yes or no) by the deadline specified on the grid., • Volunteers are expected to put themselves forward for at least three substantive (i.e. at least two days work) tasks every year, and are normally expected to contribute at least 10 days of voluntary effort (excluding training) to MapAction every year., • It is the duty of all volunteers to do their best to make themselves available for any opportunity relevant to their volunteer role, and avoid perceptions of volunteers selecting only more ‘attractive’ tasks or missions. It is essential that MapAction is able to deliver on all tasks it commits to, and it relies on volunteers to be prepared to step up for a wide range of activities. As a member of the team, you will be expected to participate in at least 6 internal weekend training events. This must include our annual simulation exercise, which all volunteers are required to attend. Other weekend training events include 6 annual training weekends where we get together in person at various locations around the UK, and 4 online development days. Volunteers should live either within the UK or within reasonably easy and affordable reach of the UK in order to be able to attend face to face training events. Equal Opportunities Statement We are committed to creating an inclusive environment and welcome applications from people of all backgrounds, communities, and experiences. We value diversity and are dedicated to providing equal opportunities regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Selection for volunteer roles is based solely on an individual's skills, experience, suitability for the role, and commitment to our values. Notable Dates for volunteer process: Closing date - 19th July 2026 If successful after evaluation - test - week of the 27th July 2026 Attendance for Interviews online - week of the 12th August 2026 Attendance for final round in person - 12th September 2026 Unfortunately we are unable to accommodate anyone who can not meet these dates.

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At _, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What we do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Coding, you’ll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: • Code generation and code review, • Prompt evaluation and complex data annotation, • Training and evaluation of large language models, • Benchmarking and agent-based code execution in sandboxed environments, • Working across multiple programming languages (Python, JavaScript/TypeScript, Rust, SQL, etc.), • Adapting guidelines for new domains and use cases, • Collaborating with project leads, solution engineers, and supply managers on complex or experimental projects Note: Flexibility and quick adaptation to new requirements are essential. How to get started Simply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you’ll help shape the future of AI while ensuring technology benefits everyone. • You hold a Bachelor's Degree in Software Development, Computer Science, or other related fields., • You have at least 3 years of professional experience with Ruby, including strong knowledge of object-oriented programming, metaprogramming, and idiomatic Ruby practices., • Your level of English is advanced (C1) or above., • Proficient with code review, quality analysis, and identifying/fixing code smells, anti-patterns, and test gaps in Ruby codebases., • Experience with test integration in CI/CD environments (GitHub Actions, GitLab CI, Jenkins, or CircleCI)., • Comfortable with standard version control workflows (Git) and Linux CLI tools., • Experience using, integrating, or tutoring others with AI/ML or LLM-powered testing/coding solutions in Ruby projects., • Familiarity with containerization technologies (Docker), automated deployment, and scripting within Ruby environments., • Strong skills in defect documentation, profiling, and debugging Ruby applications., • Experience generating and maintaining high-quality documentation for tests, bugs, and technical debt., • Hackathon or competitive coding experience is a plus., • You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines., • Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Why this freelance opportunity might be a great fit for you? • Get paid for your expertise, with rates that can go up to $44/hour depending on your skills, experience, and project needs., • Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments., • Work on advanced AI projects and gain valuable experience that enhances your portfolio., • Influence how future AI models understand and communicate in your field of expertise.

Who We Are At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our employees are experts in the employee experience, workforce communications and technology. Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world? Job Summary We're looking for a Senior Full Stack Engineer who thrives at the intersection of craft and scale. You'll design and deliver large-scale, multi-tenant cloud services — with a relentless focus on availability, fault-tolerance, and elegant architecture. You'll set the bar for engineering quality and help elevate those around you. Core Engineering & Ownership: Build and own scalable SaaS applications end-to-end — frontend, backend, and data layers. Write production-grade code that is reliable, readable, efficient, and testable. Raise the bar through thoughtful code reviews and comprehensive documentation. System Architecture: Design future-ready architectures and proactively close gaps before they become problems. Performance & Reliability: Drive system availability and performance — investigate, analyze, and resolve reliability issues across the stack. Recognize opportunities and advocate for better performance and efficiency of software, systems, and processes across teams. Shift Left Testing & Quality: You champion a rigorous 'shift-left' quality culture, embedding comprehensive testing—unit, integration, and contract—early and continuously in the development lifecycle, not as an afterthought. AI Integration: Leverage and advocate for AI-assisted tools (e.g., GitHub Copilot, Claude) to accelerate development while maintaining rigorous engineering judgment and accountability for code correctness. Leadership: Drive team-wide best practices, conduct quality code reviews, and mentor engineers to elevate overall engineering quality. Collaboration (Product & Design): Partner with Product and Design to translate requirements into intuitive UI, making informed technical trade-offs in the face of ambiguity. Collaboration (Engineering Standards): Champion engineering best practices across teams and collaborate on solving complex, high-impact problems. Bachelor's degree in Computer Science or related field, or equivalent experience. 5+ years building reliable, performant applications and microservices in production environments. Proven full stack fluency - you're comfortable across frontend, backend, and the database layer. A polyglot mindset — you evolve with the tech. Familiarity with Ruby on Rails, TypeScript, Node.js, or React.js is a strong plus. Proven full-stack experience across frontend (React.js), backend, and database layers. Technical depth in at least one engineering domain: distributed systems, multi-tenant SaaS, application databases, networking, security, serverless, event streaming, or similar. A genuine drive to build beautiful, intuitive products with the customer always in focus. Innate curiosity — you love learning and have a desire to teach and lift others. Strong communication skills and openness to collaborative idea-sharing across teams. • Core Stack Experience: Familiarity with Ruby (including Ruby on Rails), TypeScript, Node.js, or React.js is a strong plus. Why Firstup? Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome. If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit. We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally. Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws. #LI-TM1#LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110+ individuals from more than 20 different countries. Location: London Salary : £50-70K (depending on experience) We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima. Responsibilities and Tasks: • Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams., • Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.)., • Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users., • Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers., • Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education., • Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required., • Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends., • Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn., • Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data., • Excellent Communication: Proficient in English, with outstanding written and verbal communication skills., • Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA., • Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers., • STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC)., • Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas., • Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery., • Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams. Good to have: • Additional Languages: Proficiency in other languages is a plus., • Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements., • Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products., • Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments. Why join our team? Culture and Growth: • Global team with a creative, innovative and welcoming mindset., • Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success., • Freedom to create your own success story in a high performance environment., • Training programs and Personal Development Plans for each employee Benefits: • 32 days of holidays (including bank holidays), • Work from Home Equipment allowance, • Flexible Work from Home - 2 days remote a week, • Flexible Work from Long Distance - 4 weeks a year, • 12 Weeks Paid Maternity and Paternity Leave, • Pet friendly office, • Sponsored Learning Opportunities, • Cycle2work scheme, • Team Socials, • Annual Leave purchase (up to 5 extra days) Stay connected with us on or keep an eye on our for future opportunities!

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We welcome applications from experienced compliance and risk professionals who are passionate about working collaboratively to strengthen regulatory compliance, manage risk and support a culture of assurance across a complex university environment. As Senior Compliance & Risk Manager, you will support the University in managing and improving its approach to compliance and risk, with responsibility for areas including national security, export controls and international regulatory requirements. You will provide specialist advice, support the development and review of policies and processes, work with colleagues across the University to identify and manage risks, and help ensure the University meets its legal and regulatory obligations. You will also contribute to reporting, assurance, training and the development of a strong culture of compliance and risk awareness. You will have substantial experience in compliance and risk management, with the ability to provide clear advice and work effectively with senior colleagues and a wide range of stakeholders. You will have strong knowledge of relevant regulatory and legislative requirements, with experience in areas such as export controls, national security and other complex regulatory environments. You will be highly organised, analytical and able to manage competing priorities, with excellent communication and influencing skills and experience of developing and delivering training and guidance. Experience within a university, research or defence and security environment would be an advantage. As a specialist postgraduate university, Cranfield's world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here. Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here. • We aim to create and maintain a culture in which everyone can work and study together and realise their full potential., • We are a Disability Confident Employer., • We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families., • Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here. Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners. #J-18808-Ljbffr

Faculty of Engineering and Applied Sciences Faculty Support Administrator Full time starting salary is normally in the range of £27,537 per annum, pro rata (29.5 hours per week) Salary: from £27,537 a year, pro rata Hours: Part-time Location: Cranfield, Bedfordshire Location: Bedford, MK43 0AL Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 10 Sept 2026 Closing date: 4 Oct 2026 We welcome highly organised, self‑motivated people to join our team to provide administration support with things including, but not limited to, raising orders for equipment and booking travel requests. You will need to provide first‑class administrative support as part of a pooled resource to academic staff, research staff and PhD researchers within the Centres/Theme, which will include processing purchase orders, booking travel, managing emails and general enquiries, coordinating internal and external meetings, conferences and seminars, and maintaining up‑to‑date records on internal databases. This role ensures operational efficiency, professionalism and high standards of customer service, while proactively recommending improvements where appropriate. The role is a key part of a flexible ‘pooled resource’ at the thematic level, coordinated by the Personal Assistant to the Director of Theme. Operating as a shared resource, the role will support major initiatives across the Theme and, where necessary, as directed by business needs and the Administration Team Lead, provide cover for the Faculty Administration Team and provide Faculty- and University‑wide support. Maintaining effective relationships is key to the job. You will therefore need to be able to demonstrate excellent interpersonal skills, including written and verbal communication skills, as you will be communicating with a wide network of staff and students within the Theme. You will be privy to confidential information in relation to staff, students and business decisions, and it is imperative that absolute discretion and confidentiality is shown, whilst contributing to the sense of professionalism with external contacts/clients and promoting the values of the organisation. Using your experience in administrative work, you will have a thorough understanding of office systems, processes and databases, and a strong working knowledge of Microsoft Office packages such as Word, Excel, PowerPoint and Access. You must have the ability to manage workload independently but also support the wider team and have knowledge and initiative to resolve both standard and non‑standard issues and queries, being proactive and taking the initiative to manage issues and find solutions promptly to ensure smooth and effective administrative support. You will be able to refer to the team for guidance as appropriate. The ability to prioritise and organise effectively a disparate range of tasks with minimal supervision, and the ability to work under pressure whilst maintaining attention to detail and accuracy, are important aspects of the role. As a specialist postgraduate university, Cranfield’s world‑class expertise, large‑scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here. Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here. Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on‑site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners. Closing date for receipt of applications: 4 October 2026 Proud member of the Disability Confident employer scheme Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions. #J-18808-Ljbffr

Company: AKG Learning Salary: from £34,853 a year Hours: Full-time Location: Bedford Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 24 Sept 2026 Closing date: 9 Oct 2026 Primary Purpose and Objectives: With a passion for supporting individuals to overcome personal barriers to employment, the Employability Support Tutor will take responsibility for managing a schedule of workshops, providing support through group sessions and occasional 1:1 support. The Tutor will motivate and engage participants who need additional support with acquiring employment and accessing job opportunities. Utilising your experience, you will be empowered to plan and deliver innovative and meaningful support that positively impacts on participant labour market engagement, applying a range of learning methodologies to suit the needs of individuals. A key part of the role is to effectively manage your workshop planning in line with internal and external quality requirements. You will be responsible for providing feedback, ensuring all stakeholders are kept informed of progress. Accurate records will be maintained to ensure funding that is invoiced is correct and can be evidenced sufficiently. Having a passion for training and a belief in lifelong learning will be a key driver when supporting people through their job seeking journey. • Vocational Tutors, • Admin/Compliance team, • Learners and Employers, • Plan and implement effective support workshops based on the assigned participants’ needs., • Deliver a high quality, highly engaging and flexible service that meets and exceeds the participant and employer expectations, • Provide individualised training which stretches and challenges assigned participants to encourage them to achieve sustainable employment., • Review and develop training materials to enable innovative and purposeful support and utilise every opportunity to support participants., • Provide suitable feedback to participants to encourage growth, and self confidence that results in participant progression and achievement., • Maximise participant retention and timely achievement by motivating and inspiring participants through innovative teaching methods., • Continually assess, monitor, review, evaluate and adjust your delivery to meet your participant’s needs, minimising barriers to learning and achievement., • Provide careers information and guidance (CIAG) to apprentices, • Work with apprentices on CV, interview and job searching skills, • Work with site managers to ensure that courses on offer meet local requirements and are promoted, • Support employment coaches to ensure courses are promoted to maximise participation., • Prepare assigned participants through confirmation calls, putting them at ease and notifying coaches of any concerns, • Effectively prepare participants by having clear objectives for each session and utilise technology and applications, • Take into consideration fail to attend rates and factor in over-subscription for each course, • Keep 121 sessions to a minimum of and are only utilised where appropriate, • Participate in internal and external audits or observations to ensure teaching and learning quality meets organisational standards, • Support with the development of participant resources to improve the participant experience through implementation of teaching methods and strategies in line with internal and external requirements., • Ensure all teaching activities meet the required standard, • Work collaboratively with internal stakeholders to address areas of development as identified through sampling and monitoring activities, • Participate in training to stay updated on industry trends and teaching methodologies, • Maintain own Continuous Professional Development, ensuring knowledge is current and in-line with sector specific requirements., • Adhere to safeguarding and health and safety policies, promoting equality, diversity and inclusion., • Recognise and respond to safeguarding concerns, following organisational procedures and making timely referrals to the Designated Safeguarding Lead (DSL) when needed., • Provide pastoral support and guidance, addressing barriers to learning such as mental health, wellbeing, or personal challenges, and signposting to the learning support team as required, • Foster learner confidence and resilience, encouraging open communication, promoting emotional wellbeing, and supporting learners' personal and professional development, • Adhere to regulations related to education, safeguarding and health and safety, • Effectively record and report information on referrals and plan for delivery, • Ensure attendance registers are up to date and raise any concerns., • Maintain accurate learner records of learner attendance, progress and achievement, utilising PICs as an example, • Manage own diary through the use of course booking platform and maintain a flexible approach Proud member of the Disability Confident employer scheme #J-18808-Ljbffr

£50,000 - £60,000 + Company Vehicle | 33 Days Holiday Location: UK-based / Hybrid Salary: £50,000 - £60,000 Benefits: Company Car or Van + 33 Days Holiday Are you an experienced Electrical, Controls or Maintenance Engineer looking for a varied role combining hands‑on engineering with PLC and electrical design work? We are working with a specialist engineering business operating within the parcel automation and materials handling sector. The company designs, supports and maintains advanced camera, scanning and dimensioning systems used across automated conveyor and sortation environments. This is a varied position offering approximately a 50/50 split between hands‑on service engineering and PLC/electrical modification work. As a Service & Controls Engineer, you will be responsible for maintaining, repairing and upgrading automated camera and conveyor systems. Your responsibilities will include: • Carrying out electro-mechanical maintenance and fault finding, • Working on automated conveyor and sortation equipment, • Diagnosing and repairing motors, bearings, belts and diverters, • Stripping down and rebuilding camera and scanning systems, • Electrical fault finding on 240V and 415V systems, • Wiring and installing electrical components, • Supporting system upgrades and modifications, • Making amendments to Siemens S7 PLC programmes, • Adding and modifying PLC inputs and outputs, • Making electrical drawing modifications using AutoCAD, • Updating electrical panel layouts and adding components to drawings, • Providing remote technical support to customer systems, • Attending customer sites when required The role will involve approximately 3 days per week in the office, with the remaining time spent visiting customer sites. The ideal candidate will have: • A recognised engineering qualification, • Strong experience within an electrical, controls, automation or maintenance environment, • Experience fault finding electrical and electro-mechanical systems, • Knowledge of PLC systems, ideally Siemens S7, • The ability to understand and modify electrical drawings, • Experience with AutoCAD would be advantageous, • A good understanding of mechanical and electrical engineering principles, • The ability to work independently and as part of a team, • A willingness to travel to customer sites when required, • £50,000 - £60,000 salary, • Company Car or Van, • 33 Days Holiday, • Varied role combining hands‑on engineering with PLC and electrical work, • Opportunity to work on specialist automation technology, • Technical development and exposure to customer-facing engineering projects This is an excellent opportunity for an Electrical/Controls Engineer or Maintenance Engineer looking to move into a more varied role combining service engineering, PLC programming and electrical design. ATA Recruitment is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, marital status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation #J-18808-Ljbffr

• Business Segment: Universal Destinations & Experiences HQ NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Responsible for the buildout of the Universal United Kingdom Resort wired and wireless network. Uses knowledge of LAN/WAN systems to implement and support internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Identify capacity and performance issues to ensure uninterrupted service. Provide network expertise for project build-out. Assist in the operational, strategic planning, and business continuity / disaster recovery solution. Work with other business units as needed. Work on park network infrastructure. Provideday-to-day support, proactive maintenance, and perform system troubleshooting. Serves as the network engineering resource during construction and build phases, ensuring network design integrity, implementation alignment, and site readiness. • Own all local network deliverables from initiation through completion.Support the successful implementation of wired, wireless, and WAN network solutions.Ensure network deliverables align with project timelines, requirements, and operational readiness.Support construction, implementation, and pre-go-live validation phases., • Partner with project teams to gather and understand network requirements.Work with the Network team to develop implementation and support plans.Coordinate with internal stakeholders, vendors, partners, and third-party providers to ensure network needs are addressed.Participate in project meetings and provide progress updates to Network leadership., • Troubleshoot network and communication issues across local wired, wireless, and wide area networks.Provide support for network users, partners, and third-party vendors within the park and Bedford area remote locations.Respond to emergency network outages and resolve issues impacting construction, implementation, or go-live readiness.Support day-to-day network stability and operational continuity., • Coordinate with Network leadership to test and develop new technologies.Ensure technology solutions align with the UDX Mission Statement and business goals.Assist with operational and strategic planning for network services.Communicate risks, status updates, and implementation progress to Network leadership, • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities., • Perform other duties as assigned., • Experience working on Cisco Routing & Switching., • Experience on wireless infrastructure., • Strong understanding of large-scale network design and topology., • Experience troubleshooting Cisco switches and routers., • Cisco Platform experience (Route/Switch, WiFi, Security, Datacenter)., • Cisco Certified Network Associate – Routing and Switching., • Cisco Certified Network Professional – Routing and Switching (preferred)., • HPE/Aruba WiFi. As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to . By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr

Research Fellow in Automotive Multistatic Radars Organisation: Cranfield University Faculty or Department: Faculty of Engineering and Applied Sciences Based at: Shriverham, Oxfordshire - Cranfield Defence and Security Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered. Contract type: Fixed term contract Fixed Term Period: Fixed Term Contract for 18 months Salary: Full time starting salary is normally in the range of £38,655 to £39,665 per annum Posted Date: 24/09/2026 Apply by: 25/10/2026 Documents: • 5404 - JD & Person Spec.pdf (PDF, 72.88kb) This is an exciting opportunity to work on a cutting-edge project funded by Innovate UKI. The overall project addresses a critical challenge in the UK's Connected and Automated Mobility (CAM) sector: delivering robust, cost-effective perception systems capable of safe operation in complex, real-world environments. To achieve this, we will integrate multiple radar units into autonomous vehicle platforms and evaluate perception algorithms in diverse scenarios. The successful candidate will work closely with our industrial partners and will analyse the performance of our partners' automotive radars in multistatic configurations. The project offers unique opportunities to work very closely with industry and other stakeholders on cutting-edge applied research. You will be educated to doctoral level in a relevant subject, and you will have experience of management research and publishing research results, with excellent communication skills. As a specialist postgraduate university, Cranfield's world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here. Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here. Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners. Closing date for receipt of applications: 25 October 2026 Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox. #J-18808-Ljbffr

Location: Bedfordshire – Hybrid (3 days office-based) We’re looking for a skilled PLC & HMI Programmer to join a growing engineering team delivering bespoke control and automation solutions across diverse, high-tech industries. This role is ideal for someone who thrives on variety, enjoys solving complex technical challenges, and wants to see projects through from concept to commissioning. You’ll be stepping into a pivotal position, ensuring ongoing delivery for high-profile projects and helping to drive forward exciting new work in areas such as EV systems, off-highway machinery, HVAC, agricultural technology, IoT, and cloud-connected solutions. • Design, develop, test, and deploy PLC and HMI solutions using CODESYS V3.5 (structured text preferred), • Work with a variety of communication protocols, including CAN-bus, Ethernet, and WebVisu, • Develop HMI screens – from simple interfaces to advanced visualisations, • Integrate external hardware (PLCs, I/O modules, controllers, GPS, displays), • Commission control systems both onsite and remotely, troubleshooting and resolving integration issues, • Interpret functional specs, electrical schematics, P&IDs, and FMEA outputs, • Collaborate with engineers, project managers, and clients to deliver robust, reliable systems, • Document software logic, architecture, and configurations, • Provide technical expertise and training post-delivery, • Strong PLC programming and/or Embedded C experience, • Proven track record with CODESYS 3.5 and IEC 61131-3 languages (ST, FBD, CFC), • Experience with CAN-bus and Ethernet protocols, • Strong debugging, commissioning, and system integration skills, • Ability to interpret technical drawings and work across disciplines, • Clear, confident communication skills – comfortable working with colleagues and clients, • Experience with CODESYS Automation Server, SoftPLC, or Safety, • Knowledge of EtherCAT, Modbus, OPCUA, MQTT, • AWS/cloud integration experience, • Exposure to functional safety standards (SIL, ISO 13849, IEC 61508), • Advanced HMI design experience, • Work across a variety of industries and cutting-edge projects, • Hybrid working – 3 days in the office, 2 days remote, • Minimal travel (occasional client site visits), • Small, highly skilled engineering team with strong collaboration, • Competitive salary and benefits package, • Professional development opportunities and hands-on project ownership, • Initial screening call, • Online technical interview (peer-to-peer), • Final face-to-face interview at our Bedfordshire office For more information and immediate consideration, apply today. • Seniority level: Mid-Senior level, • Employment type: Full-time, • Job function: Engineering and Distribution, • Industries: Automation Machinery Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing #J-18808-Ljbffr

We welcome applications from passionate, skilled and committed researchers to join our radar research team. This is an exciting opportunity to work on a cutting‑edge project funded by Innovate UKI. The overall project addresses a critical challenge in the UK's Connected and Automated Mobility (CAM) sector: delivering robust, cost-effective perception systems capable of safe operation in complex, real‑world environments. To achieve this, we will integrate multiple radar units into autonomous vehicle platforms and evaluate perception algorithms in diverse scenarios. The successful candidate will work closely with our industrial partners and will analyse the performance of our partners' automotive radars in multistatic configurations. The project offers unique opportunities to work very closely with industry and other stakeholders on cutting‑edge applied research. You will be educated to doctoral level in a relevant subject, and you will have experience of management research and publishing research results, with excellent communication skills. As a specialist postgraduate university, Cranfield's world‑class expertise, large‑scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here. Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here. Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on‑site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners. Closing date for receipt of applications: 25 October 2026 #J-18808-Ljbffr

Job Title: Professional Services Consultant Job Type: Permanent/Contract (Outside IR35) Job Location: 100% Remote in UK Job Description: About the Role The Professional Services Consultant will serve as a product specialist delivering exceptional consulting services to our clients within their designated region (North America, EMEA). Reporting to the Professional Services Consulting Manager or Senior Manager, this role will be responsible for providing strategic consulting services, helping clients define requirements, and configuring and optimizing our software to achieve critical business goals. The ideal candidate will combine technical expertise, consultative skills, and strong client relationship management to drive positive customer outcomes. Key Responsibilities Technical & Consultative Expertise • Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processes, • Stay updated with the latest within our products and features, as well as broader technology trends and advancements, • Apply technical knowledge to support clients in achieving their business objectives, • Identify and resolve complex business or technical issues in partnership with the Solutions Architect to ensure minimal disruption to the project, • Configure and customize our solutions to meet client-specific requirements Client Engagement & Delivery • Build and maintain strong client relationships with all relevant stakeholders, • Understand client needs and provide support to deliver tailored solutions, • Communicate effectively with clients, translating technical concepts to non-technical stakeholders, • Represent the company professionally and demonstrate the value of our solutions, • Drive client adoption and ensure successful implementation of our solutions Project Support • Contribute to the management of projects from inception to completion, • Ensure timely delivery and adherence to budget in partnership with the Delivery Manager and client stakeholders, • Be able to apply project management methodologies to track progress and manage deliverables, • Identify and mitigate potential risks that could impact project success, • Manage client expectations throughout the project lifecycle Documentation & Knowledge Sharing • Prepare detailed reporting and presentations in partnership with the Delivery Manager for internal and client stakeholders, • Clearly document agreed-upon solutions in partnership with the Solutions Architect, • Capture all relevant information for recurring technical needs, • Create and maintain knowledge base articles and best practice guidelines, • Contribute to the development of reusable assets and templates Team Collaboration & Operational Adherence • Adopt and help iterate on all processes, best-practices and operational elements to ensure consistency, • Work effectively with cross-functional teams to deliver integrated solutions, • Mentor and guide associate consultants where appropriate, • Foster a collaborative and productive work environment, • Share knowledge and expertise with team members, • Support the Professional Services Consulting Manager in achieving team objectives Qualifications Experience • 4+ years of experience in technical or business consulting or a related field, • History of successful client engagement and solution delivery, • Experience with enterprise software implementation and configuration or professional services, • Background in applying structured methodologies for service delivery, • Experience working in cross-functional project teams Technical Skills • In-depth knowledge of the solutions being implemented or leveraged (Subject Matter Expert), • Strong understanding of other technical systems and integrations, • Familiarity with software development processes and practices, • Experience with configuration and customization of enterprise software, • Understanding of data models and business process workflows, • Familiarity with UX/UI design principles Consultative Skills • Strong analytical and problem-solving capabilities, • Ability to analyze complex problems and develop effective solutions, • Experience translating business requirements into technical solutions, • Strong data analysis and interpretation skills, • Creative and critical thinking abilities Project Management Skills • Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall), • Ability to manage multiple workstreams simultaneously, • Strong organizational and time management skills, • Experience in scope management and handling changing requirements, • Ability to track progress and report on deliverables Communication & Client Management • Excellent verbal and written communication abilities, • Strong presentation and documentation skills, • Ability to explain technical concepts to non-technical stakeholders, • Experience building and maintaining strong client relationships, • Understanding of client business processes and requirements Additional Skills • Strong business acumen with understanding of industry trends, • Ability to align technical solutions with business goals, • Adaptability to quickly learn new technologies and processes, • Team collaboration and interpersonal skills, • Self-motivation and ability to work independently when needed Education & Certifications • Bachelor's degree; Master's degree preferred, either degree in Computer Science, Information Technology, or related field a plus, • Relevant certifications (e.g., PMP, ITIL) a plus JBRP1_UKTJ

Technical Expert - FEA Location: Remote - UK or selected EU locations Salary: Competitive, dependent on experience Type: Permanent We are recruiting for a highly specialised Technical Expert to join an innovative engineering and technology organisation developing advanced simulation and analysis software. This is a senior individual-contributor position combining CFD, FEA, numerical modelling and C++ software development. You will take technical ownership of sophisticated physics-based analysis tools, helping define the future research and development roadmap while remaining hands-on with modelling, algorithms and software. The Role You will: • Lead research and development across CFD, FEA and Fluid-Structure Interaction (FSI), • Develop and improve numerical models used to predict complex physical behaviour, • Translate theoretical research into robust, production-quality C++ software, • Improve simulation accuracy, performance, automation and solve times, • Develop and evaluate numerical methods, algorithms and optimisation techniques, • Maintain and modernise an established engineering codebase, • Work closely with engineers, designers and software specialists to shape the technical roadmap, • Introduce modern software engineering, testing and development practices, • Act as a senior technical authority within the engineering team What We're Looking For We are particularly interested in candidates with: • Deep theoretical and practical knowledge of CFD and/or FEA, • Strong commercial C++ development experience, • Experience developing CFD, FEA or scientific/engineering simulation software, • Strong knowledge of numerical methods and algorithm development, • Experience working with complex 3D geometries, • Knowledge of material modelling, ideally including anisotropic, composite or nonlinear materials, • Strong mathematical and technical problem-solving ability, • The ability to independently lead complex technical and research problems A PhD in CFD, FEA, Applied Mathematics or a closely related discipline would be highly relevant, although candidates with equivalent high-level industrial experience will also be considered. Desirable Experience Experience in any of the following would be advantageous: • Fluid-Structure Interaction / multiphysics, • Computational geometry or meshing, • Optimisation techniques, • Legacy C++ modernisation, • Python or BASH automation, • Developing automated testing frameworks, • High-performance engineering or simulation environments, • Publishing or presenting technical research, • AI-assisted software development tools The Opportunity This is an unusual opportunity for someone who wants to remain deeply technical while having significant influence over the direction of a sophisticated engineering software platform. Rather than moving into people management, you will become a senior technical authority, combining research, physics, mathematics and software engineering to solve complex real-world engineering problems. The position can be based remotely in the UK, Spain, France, Germany, Italy or the Netherlands, with occasional business travel required. Candidates must already have the right to work in the UK or EU without sponsorship. JBRP1_UKTJ

Senior Java Engineer £60,000 - 75,000 GBP Bonus, Pension, Benefits Remote WORKING Type: Permanent Senior Java Engineer Payments Technology Location: UK Wide / Primarily Remote Working Salary: Up to £75,000 + Benefits Package About the Role We're working with a leading global consultancy seeking experienced Senior Java Engineers to join a specialist payments engineering team delivering large-scale transformation programmes across the banking sector. This is an opportunity to work on complex payment processing platforms for major financial institutions, helping modernise critical systems through cloud technologies, modern engineering practices and advanced payments frameworks. Teams have supported leading banking organisations across the European market. What You'll Be Doing • Developing and enhancing enterprise-scale payment processing solutions., • Building cloud-native applications using Java, Spring Boot and microservices architectures., • Working within AWS environments to deliver resilient and scalable platforms., • Supporting the implementation of modern payment solutions and integrations., • Developing event-driven services using messaging technologies such as Kafka., • Collaborating with architects, engineers and stakeholders throughout the delivery lifecycle., • Working closely with banking clients on critical transformation initiatives.What We're Looking For, • Strong commercial experience with Java development., • Expertise in Spring Boot and microservices-based architectures., • Experience working within AWS cloud environments., • Knowledge of Apache Kafka and asynchronous messaging solutions., • Strong understanding of ISO 20022 payments standards., • Hands-on experience with the ICON IPF framework., • Experience working with major banking or financial services organisations., • Strong communication and stakeholder management skills.Why Join? This is a fantastic opportunity to join a growing payments practice working on some of the most significant banking transformation programmes in the market. You'll benefit from a highly flexible working model, exposure to leading financial institutions and the opportunity to work with specialist payments technology at scale. To find out more about this opportunity, contact Daire McIlhatton at Anson McCade Recruitment. Reference: AMC/DMI/SJEE #damc JBRP1_UKTJ

StuTalk / SITS Developer StuTalk / SITS Developer with solid experience in StuTalk / SITS Developer to join a UK Higher Education client on an initial 6-month contract. The role will focus on SITS development and configuration, with particular emphasis on StuTalk development and PL/SQL. This would suit a developer or technical specialist with strong SITS experience who can work independently within a university technology environment. We are particularly interested in candidates who have hands-on experience developing and supporting SITS and StuTalk. You do not necessarily need to be a specialist Java developer, but you should have demonstrable experience of writing code in a programming language. StuTalk / SITS Developer-Essential Experience • Strong experience working with SITS / e, • Hands-on StuTalk development experience – essential, • Strong PL/SQL skills, • Experience with Java or another programming language, • Experience of product/application support involving data configuration StuTalk / SITS Developer – Desirable Experience • HTML experience, • Experience with source control software such as Git, SVN or SourceSafe, • Experience working with server software, particularly Windows or Linux, • Previous experience working within Higher Education / university environments 6 month contract- £700pday inside IR35 Ideally hybrid working with 1 day per week on site in London or could be remote for the right candidate. JBRP1_UKTJ

Business Development Manager – Energy Software & Consultancy |£28,000–£32,000 | United Kingdom (Remote) Can you build new business relationships from the ground up? Are you ready to sell innovative energy software alongside high-value consultancy services? The role Nordic Energy is expanding its commercial team and is seeking an experienced Business Development Manager to drive growth across the UK public and private sectors, with autonomy, uncapped earning potential and the opportunity to bring an early-stage software solution to market. You will report to the Project Delivery Director, working alongside a director team who continue to lead strategic client relationships. You will: · Build and manage your own target lists and sales pipeline · Open new relationships through proactive B2B outreach · Sell consultancy projects and annual software licences · Manage trials, pricing discussions and subscription conversions · Create LinkedIn, email and webinar campaigns · Develop referral, channel and technology partnerships · Support customers through onboarding and renewal · Maintain accurate activity and pipeline information within Zoho CRM · Share customer feedback to help shape the software proposition About Nordic Energy Nordic Energy combines specialist energy consultancy with its own software tools to make complex feasibility, business case and optimisation work faster and clearer. Its work supports councils, combined authorities, infrastructure providers and private developers. With an established consultancy offering and growing software portfolio, the business is now ready to create a repeatable route to market for its technology. The benefits · £28,000–£32,000 basic salary, depending on experience · Realistic first-year OTE of £45,000–£75,000 · Uncapped commission on both consultancy and software sales, with up to 20% on first-year software licence fees · A guaranteed minimum commission arrangement while you build your pipeline · Software sales milestone bonuses of up to £12,500 · 25 days' holiday plus bank holidays · Pension and home-working equipment · Business travel expenses · Share options may be considered following successful probation The person · 5–8 years' B2B business development experience within energy, cleantech, infrastructure or built-environment software and services · Evidence of creating your own pipeline and converting cold relationships · Experience selling both professional services and software subscriptions · Experience selling into the UK public sector · Strong written communication and hands-on marketing skills · Proven track record with managing CRM and efficient client sales management systems · The confidence to work autonomously within a small, director-led team · The flexibility to travel regularly across the UK Knowledge of heat networks, net zero policy, grid connections or public procurement routes would be advantageous. What's next? If you are a commercially driven business developer who wants ownership, autonomy and uncapped earnings, apply today with an up-to-date CV. JBRP1_UKTJ

Senior AI Operations Manager This role is primarily remote, with onsite attendance required 2–3 times per month in either Birmingham or London. We are recruiting a Senior AI Operations Manager to take ownership of the operational performance, reliability and continuous improvement of enterprise AI platforms. The role is looking for someone who can own AI platforms in production, including reliability, monitoring, incidents, SLAs, operational readiness and DevOps. Experience Needed • Strong experience operating AI, analytics or technology platforms in production., • Solid DevOps experience, including CI/CD, monitoring and incident management., • Understanding of AI/ML, including generative AI and model lifecycle management., • Experience with cloud platforms, APIs and enterprise architectures., • Microsoft AI experience, ideally Azure AI Foundry and Microsoft Co-pilot., • Knowledge of AI security, governance and responsible AI., • Experience leading or coordinating offshore/distributed teams., • Strong stakeholder management and communication skills., • Typically 5+ years' technology operations experience, with 2+ years in AI/advanced analytics or equivalent. If you're looking to join a forward-thinking organisation and make a meaningful impact, please send your CV for consideration. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy. JBRP1_UKTJ

Product Manager - Data Platform (Microsoft Fabric) Location: Remote (University based in London) Contract Length: 3-6 Months Start Date: Early October IR35 Status: Outside IR35 We are supporting a London-based university embarking on a major Microsoft Fabric implementation and are seeking an experienced Product Manager to lead the delivery and adoption of a new enterprise data platform. This is an exciting opportunity to play a key role in shaping a modern cloud-based data environment, working closely with technical teams, business stakeholders and senior leadership to ensure the platform delivers measurable value to the organisation. We are primarily looking for candidates who have successfully delivered data platform implementation projects and can bridge the gap between business requirements and technical delivery. Key Responsibilities • Own the product vision, roadmap and delivery strategy for the new data platform., • Act as the primary interface between business stakeholders, data teams and technology partners., • Define and prioritise product requirements, user stories and delivery backlogs., • Ensure alignment between platform capabilities and organisational objectives., • Drive stakeholder engagement across multiple business functions., • Work closely with Microsoft Fabric architects, engineers and data teams throughout implementation., • Establish governance, adoption and success measures for the platform., • Support change management and user adoption activities., • Monitor delivery progress, risks and dependencies, ensuring successful outcomes. Essential Experience • Proven experience as a Product Manager within data, analytics or cloud platform environments., • Strong track record of delivering enterprise data platform implementation projects., • Experience working alongside data engineering, BI and architecture teams., • Ability to engage with both technical and non-technical stakeholders., • Experience managing complex programmes involving multiple workstreams., • Strong understanding of modern cloud data platforms and data capabilities., • Excellent communication and stakeholder management skills. Desirable Experience • Experience with Microsoft Fabric., • Experience with Azure Data Platform technologies. = Exposure to data governance, analytics or reporting transformation programmes. • Previous experience working within large, complex organisations. Details: • Mainly remote engagement, with some onsite work, • location, University is london based, • Outside IR35 contract., • Initial 3-6 month assignment with potential extension., • Opportunity to lead a high-profile Microsoft Fabric implementation programme., • Early October start. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit JBRP1_UKTJ

Senior New Business Sales Executive - Health & Safety SaaS |Competitive Salary |Remote UK-based | UK market only Are you an experienced sales professional with a track record of winning complex B2B deals??Can you build relationships with senior decision-makers and help organisations improve safety, compliance and risk management through technology? The role Be-Safe Technologies is looking for a Senior New Business Sales Executive - Health & Safety SaaS to drive UK growth within a fast-growing technology business. You will own the full sales cycle, building relationships with mid-market and enterprise customers and helping organisations improve safety, compliance and risk management through innovative SaaS solutions. The ideal candidate will have experience selling SaaS within Health & Safety, compliance, risk, EHS or a similar regulated technology sector. Key Responsibilities You will: • Build and manage a strong UK sales pipeline through targeted prospecting, networking and strategic account development., • Lead complex B2B SaaS sales cycles from initial conversations through to contract completion., • Engage with senior stakeholders across Health & Safety, Compliance, Operations, HR, IT and executive teams., • Understand customer challenges and demonstrate how Be-Safe's platform can improve safety, visibility and compliance., • Deliver engaging product demonstrations and value-led proposals focused on business outcomes., • Manage negotiations, commercial discussions and internal processes to keep opportunities moving., • Maintain accurate CRM records, forecasting and pipeline reporting., • Share market feedback to support future growth and product development. About our company Be-Safe Technologies Ltd (Be-Safe) is an award-winning software provider behind the Compliance Genie and Contractor Genie platforms. Together, our solutions are designed to simplify compliance processes and contractor oversight, giving businesses greater confidence in how site activity is managed. The Benefits • Competitive salary based on experience., • Performance-related reward structure., • Pension after qualifying period., • Car allowance., • The opportunity to work with an award-winning technology solution., • A key role in shaping growth within an ambitious business. The person We are looking for an individual?who has: • Experience selling B2B SaaS solutions, ideally 8+ years., • A proven history of winning high-value, complex sales opportunities., • Experience within Health & Safety technology, compliance software, risk management or similar markets., • Strong understanding of the UK Health & Safety and compliance landscape., • Confidence working with senior leaders and executive-level stakeholders., • A consultative sales style with the ability to build trust and challenge customers effectively., • Excellent pipeline management skills and commercial judgement., • Existing relationships across sectors such as construction, manufacturing, logistics, housing or facilities would be beneficial. Applicants must be UK-based with unrestricted right to work in the UK. What's next If you are looking for a role where you can make a genuine impact, grow with an ambitious business and be rewarded for your results, we would love to hear from you. JBRP1_UKTJ

Principal Software Engineer • Salary to £80k, poss higher for their ‘Unicorn' candidate, • Role can be based remotely, as long as you can occasionally travel to London for client work (travel expenses paid) - approx. once a month. NB: Please only apply if you are a UK National & UK passport holder, have resided in the UK for the past 5 years and are prepared to go through UK SC Security Clearance. Proof of ID will be required prior to interview. This role is with a growing is a technology consultancy. This is a hands-on principal engineering role: architecture ownership across multiple services, technical leadership across teams, and direct contribution to engineering standards and hiring. Their successful candidate will be writing code as well as setting direction - this is not a purely architectural or management position. Current delivery is a Java/Spring Boot microservices platform on AWS EKS, with a Next.js frontend and Camunda-based process orchestration. Essential Experience level: 10+ years minimum, principal or staff grade equivalent. Backend and cloud: Java 17 or 21, at expert level - modern language features Spring Boot in depth: security, transaction management, async/reactive Microservices architecture design - has designed services from scratch Kubernetes and Docker in production (not local development use) AWS, hands-on: EKS, Lambda, S3, RDS, EventBridge CI/CD pipeline ownership Automated testing discipline: JUnit, Mockito, integration testing, TDD or BDD Frontend: Held a lead or tech lead role on frontend development in React. Leadership must have been over React work itself. Understands and has implemented FFE/BFE separation - the split between the presentation layer (components, styling, client state) and the frontend's own server-side tier (data aggregation for the UI, session and auth handling, server-side rendering, API route composition). Leadership: Architecture ownership across multiple systems Cross-team technical leadership Track record of influencing engineering standards, technology choices, or hiring Evidence of growing other engineers Security clearance: UK SC clearance required. Active clearance strongly preferred; eligible candidates considered - must be a UK national with 5+ years continuous UK residency. Desirable: Camunda 8 / BPMN process orchestration Next.js specifically (App Router, server components, route handlers) Terraform or other infrastructure-as-code, to module-authoring level React Native or equivalent — building native mobile from a React codebase Design system or component library ownership Consultancy or client-facing delivery background Open-source contributions, conference talks, or published technical writing Polyglot beyond Java Other Stuff NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment keywords: Java Spring Boot Microservices Kubernetes Docker AWS EKS Lambda S3 RDS EventBridge CI/CD Junit Mockito integration testing TDD BDD React Camunda BPMN Next.js Terraform lead senior manage manager director remote London hybrid developer engineer JBRP1_UKTJ

• Assistant Commercial Manager, • Rate: £250 - £350 p/d (inside IR35), • Location - Remote, • Duration: 3-months Our client is a leading technology and technical services business, delivering critical digital infrastructure across the UK and Ireland. They design, build and maintain complex solutions that keep people connected and essential services running safely. Due to continued growth, they are looking to strengthen their Highways team with additional support across a range of key contracts. Key Responsibilities: • Reporting to the Commercial Manager you will work closely with the wider commercial team, Telent legal, and the wider Telent Project team to provide commercial support and expertise to help ensure Telent is exercising its responsibilities fully in line with all contractual obligations, and in a way that ultimately delivers both best value for Telent and a delighted customer., • You will have the opportunity to be involved with the ongoing contract management and contract change control for a major high value project as well as the potential involvement with a number of smaller contracts and projects as they come on board., • Have the desire to learn and develop your commercial skills in order to work with minimal supervision within the corporate governance structure., • The role will require commercial experience and knowledge that can be drawn on to understand and implement the requirements of the business. Deliverables: • Providing advice on contract documents and schedules to the wider project team, • Provide general commercial advice and assistance to the wider project team including supporting Innovation Project bidding, • Co-ordination of the signature process for Contract Changes, Non-Disclosure Agreements and other contractual documents;, • Responsible for building a strong working relationship of mutual trust and respect with the relevant members of the Customers Team and key internal customer groups, • Manage Contract Change processes, from Change Request, Impact Assessments through to signature of the Contract Change, • Draft standard contract change requirements, and support the Commercial Manager in the development of more complex change requirements., • Maintain Change and Innovation Projects Logs, • Arrange signature and appropriately file Contract Changes, • Maintain a working copy of the Agreement incorporating the agreed change, • Provide support and tracking of the proposal and approval process for additional projects work ensuring the applicable internal and customer approval paperwork is appropriately completed and managed., • Log and maintain contractual documentation on the central document management system ensuring current issues are always in place, • Arrange and co-ordinate the meetings that underpin the Contract Management Process and manage, write and circulate the minutes and other associated documentation (change log etc)., • Provide commercial support and assistance as required to the Commercial Manager including assisting with larger/more complex contract changes and commercial contracts etc., • Become knowledgeable on the contract, • Support full delivery of smaller contracts, being the key Commercial contact in some cases, • Deputise for the Commercial Manager in their absence Experience: • Strong interpersonal and communication skills both verbal and written;, • Excellent organisational skills and attention to detail;, • Good understanding of commercial risks and issues;, • Customer facing experience essential;, • Contract law knowledge desirable, • Experience of drafting contract changes/variations desirable, • Understanding of commercial processes and typical contractual terms, • Excellent working knowledge of Microsoft applications; essential are Word and Excel, Powerpoint is desirable. Qualifications: Degree/HND/HNC in a legal or other appropriate discipline is desirable but not essential. Depth and breadth of experience will be taken into account where these qualifications have not been attained. For more information, please contact Scarlet Wilson. JBRP1_UKTJ

Product Safety Engineer - 4 roles avalable. £74.68 per hour (Inside IR35) 12 month contract Mostly remote - 2-3 days per month (Flexible) on site, LA14, possibly other sites. Our client is at the forefront of technology, innovation and national security. Bringing together talented people, cutting-edge digital capabilities and a shared purpose: to protect what matters most in an increasingly connected world. Looking for passionate, curious and forward-thinking individuals to join our team and help solve some of the most complex challenges facing our customers. Whether you're an experienced professional or looking to take the next step in your career, you'll have the opportunity to work on meaningful projects, develop your skills and make a real impact. The Principal Engineer - Product Safety shall provide support to the Engineering Delivery Manager in the development, delivery and maintenance of the Project Product Safety Management System and Product Safety Case to ensure Products are safe to own and legal to operate. Typical duties include : • Technical, • The Principal Engineer (Product Safety) shall:, • Derive and manage Product Safety requirements., • Develop, implement and maintain the Safety Management System., • Produce and manage Project Safety Management Plans., • Lead Product Safety hazard and risk identification, management and assessment activities., • Provide Product Safety engineering advice to the wider BAE Systems community., • Oversee the administration and management of the Project Hazard Log., • Influence the construction and delivery of the Project Safety Case including Safety Case reports., • Support the production of training material to support training delivery., • Deliver training to the Product Safety and Environmental domains and the wider BAE Systems community., • Lead engagement with internal and external customers, ensuring that their requirements are fully considered and adequately supported where appropriate and agreed., • Produce, present and articulate clear and logical technical safety arguments., • Complete peer reviews, checking, verification and assurance tasks to demonstrate the adequacy and robustness of the Safety Case and supporting documentation., • Oversee and peer review junior rules in the Product Safety team., • Understand the application of wider Safety Case, Quality and HSandE Management System documentation., • Support the appropriate meetings and Working Groups., • Admin, • Chair hazard identification meetings., • Support the development of realistic programme status updates, identify problem areas and implement agreed recovery plans., • Lead appropriate meetings and Working Groups JBRP1_UKTJ

Business Development Manager - ITAD Services UK Remote - Regular UK customer Travel Up to £65k basic + Car allowance + £85k-£100k OTE + Benefits Redline Group is recruiting on behalf of a genuine global leader in IT Circularity and Sustainability services for a Business Development Manager to support the on-going growth of their UK operations. This is a pivotal, commercially focused role where you will combine technical understanding of enterprise IT environments with consultative sales expertise to manage existing key accounts and develop new business opportunities across IT asset lifecycle, data security and circular economy services. The Opportunity As a Business Development Manager, you will: • Drive new business opportunities across IT Asset Disposition (ITAD), secure data destruction, reverse logistics, and chain-of-custody solutions, • Manage existing key accounts and grow new organic business opportunities within these, • Engage with IT Managers, Procurement, Facilities and Sustainability leaders to understand infrastructure and compliance requirements, • Deliver consultative, solution-led sales tailored to complex lifecycle and environmental objectives, • Develop compelling proposals, RFP responses and commercial models, • Collaborate closely with operations, compliance and client solutions teams to scope and deliver technically sound service solutions, • Maintain strong post-sale relationships to identify account growth opportunities Key Requirements • 3-5+ years' experience in technical sales, business development or solution consulting, • Background within IT services, managed services, hardware lifecycle, recycling or related sectors, • Strong understanding of IT infrastructure, compliance requirements and lifecycle management, • Proven ability to manage and convert a sales pipeline independently, • Experience leading technical presentations and supporting complex RFP processes, • A genuine interest in sustainability, circular economy and green technology Why Apply? • Join a globally recognised organisation at the forefront of circular IT and sustainable technology solutions, • Play a key role in delivering the UK growth strategy, • Work within a collaborative, technically strong environment, • Be part of a business driving measurable environmental impact For more information or to apply for this Senior Business Development Manager position, please contact Yuon Skelton on 01582 878 829. JBRP1_UKTJ

Senior IAM Delivery Consultant Salary: £70,000 - £100,000 + benefits + up to 5% bonus at the higher end Location: UK-wide | Hybrid Clearance: Eligible for SC and sole British National Client site: Largely remote - Approximately 1-2 days per month, depending on project requirements The Opportunity An established digital transformation and cybersecurity consultancy is continuing to grow its Identity & Access Management (IAM) capability and is looking to appoint an experienced IAM Delivery Consultant. This is a delivery-focused consulting position working with organisations where identity, access and security are business-critical. The successful individual will work with clients to understand their existing identity environments, identify areas for improvement and help design and deliver practical IAM solutions. The role sits across consultancy, advisory and technical delivery, rather than being purely an operational IAM position. You will have the opportunity to work through different stages of IAM programmes, from discovery and requirements gathering through to solution design, implementation and transformation. The role can be performed remotely from anywhere in the UK, with an expectation of attending client site approximately 1-2 days per month, although this may vary depending on project requirements. What You'll Be Doing The role will involve working closely with both technical and non-technical stakeholders to understand identity challenges and translate business requirements into effective IAM solutions. Typical responsibilities will include: • Gathering, analysing and defining IAM business and technical requirements., • Understanding clients' existing identity landscapes and identifying opportunities for improvement., • Advising clients on IAM strategy, operating models and transformation programmes., • Designing IAM solutions, architectures and governance frameworks., • Supporting and, where appropriate, leading IAM technology implementations., • Developing and improving IAM Target Operating Models (TOMs)., • Improving identity lifecycle management, including joiner, mover and leaver processes., • Supporting access governance, access requests, approvals and access reviews., • Working across areas such as Identity Governance & Administration (IGA), Access Management, Privileged Access Management (PAM), Enterprise Identity and CIAM., • Working with senior stakeholders across security, technology and business functions., • Helping clients understand and adopt appropriate IAM processes, technologies and best practices., • Contributing to programmes from initial discovery and strategy through to implementation and deployment. The Profile We're Looking For The key requirement is someone who has moved beyond simply operating an IAM platform and can demonstrate the ability to understand the wider business and security problem, engage with stakeholders and help develop and deliver the appropriate solution. We're looking for someone with at least five years' experience in Identity & Access Management, ideally with a background spanning consultancy, advisory, engineering or IAM transformation. You'll need to be comfortable discussing both the technical detail and the wider business rationale behind IAM decisions. In particular, you'll ideally have experience in areas such as: • IAM consultancy, advisory or transformation projects., • Identity Governance & Administration., • IAM Target Operating Models and associated processes., • IAM solution and architecture design., • Identity and access lifecycle management., • Role design, role management and access governance., • Access reviews and/or role mining., • Troubleshooting identity and access issues., • Working with directories and enterprise identity environments., • Integrating IAM platforms with other applications and systems., • Understanding APIs, integrations and IAM automation., • Translating business requirements into practical technical solutions., • Requirements gathering and process documentation., • Managing stakeholders and communicating effectively with both technical and non-technical audiences. Technology Experience Experience with one or more modern IAM technologies would be valuable. The environment may include technologies such as: • SailPoint / SailPoint IIQ, • Microsoft Entra ID / Azure AD, • Ping Identity, • Okta, • Saviynt, • CyberArk, • BeyondTrust Experience with other modern IAM, IGA, PAM or CIAM technologies will also be considered. RSG Plc is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ

ACCOUNT EXECUTIVE - REMOTE (UK) Build Your Own Success. We'll Help You Scale It. We're after a hunter: someone with a book of business already in hand, the hunger to go and get more, and the instinct to navigate any industry and walk out with the deal. If you know how to win business, not just manage it, keep reading. Whether your background is MSP, Microsoft solutions, cloud, software licensing, cybersecurity, infrastructure, hardware, or IT services, if you can build relationships, create opportunities out of nothing, and generate real revenue, we want to speak with you. Why Join Us? 40% commission on Gross Profit, with no cap, no complicated plans, and no hidden thresholds. A transparent earnings model where what you win is what you're paid: commission lands once the customer pays. Salary is negotiable, based on your experience, track record, and the relationships you bring through the door. You're not hunting alone either. You'll get AI-powered lead generation and prospecting, warm opportunities from live marketing activity, technical architects and Microsoft consultants on tap, and full proposal, pre-sales, and delivery support. What You'll Be Selling Managed IT Services, Microsoft 365, Azure, Modern Workplace, Cybersecurity Services, Professional Services, Software Licensing, SaaS Solutions, End-User Computing, Laptops, Desktops, Workstations, Infrastructure Solutions, Hardware Procurement, Technology Refresh Programmes, and Cloud Transformation Projects. The Role Develop and grow your own customer base. Build relationships with SMB and mid-market organisations across the UK. Generate opportunities through your own network and the leads we hand you. Run the full deal cycle from first engagement to signed contract. Work hand-in-hand with technical specialists to design solutions that win. Keep a healthy, moving pipeline. Hit your revenue and profitability targets, and then beat them. About You 3-5+ years' experience selling technology solutions. Background in MSP, Microsoft, cloud, software, hardware, cybersecurity, or IT services. A proven, provable track record of generating new business, not just holding accounts. Strong commercial instincts and relationship-building skills. Experience winning SMB and mid-market business. Self-motivated, entrepreneurial, and hungry. ACCOUNT EXECUTIVE - REMOTE (UK) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. JBRP1_UKTJ

Marketing Executive – SaaS / Digital Marketing Remote / Hybrid | Bedford 2–4 Days per Month | 12-Month Maternity Cover Marketing | Digital Marketing | Content | Social Media | LinkedIn | Email Marketing | CRM | SaaS Are you a Marketing Executive, Marketing Assistant or recent Marketing graduate looking to build your career in Digital Marketing? We’re recruiting for a leading SaaS software company looking for a bright, creative and digitally savvy Marketing Executive to join its established marketing team. Graduate applications are strongly encouraged. You don't need years of experience – strong communication skills, digital confidence, creativity and the ambition to develop a career in marketing are more important. You’ll gain hands‑on experience across Digital Marketing, Content Marketing, Social Media, Email Marketing, Campaigns, CRM, Events and Marketing Communications within a successful B2B SaaS environment. You’ll be involved in creating and scheduling digital content, LinkedIn and social media, website and landing‑page content, blogs, email campaigns, presentations and promotional materials. You’ll also support digital marketing campaigns, CRM/marketing automation, market research, events and exhibitions, while working closely with Marketing, Sales and other teams. • Digital Marketing / Marketing / Communications, • Content Creation & Copywriting, • Social Media & LinkedIn, • Email Marketing & Digital Campaigns, • Website / Landing Page Content, • CRM & Marketing Automation, • Microsoft PowerPoint, Word & Excel, • Excellent written communication, • Creativity & attention to detail, • Strong organisation & project coordination Experience with Adobe Creative Suite, Photoshop, Premiere Pro, CRM platforms, B2B Marketing, SaaS/Software or Events Marketing would be useful but isn’t essential. A degree in Marketing, Digital Marketing, Business, Communications, Media, English, Journalism or a related subject would provide a great foundation. Placements, internships, university projects, student societies, personal content/social projects and part‑time marketing experience are all relevant. This is a fantastic opportunity to get your first real step into Marketing and develop commercial experience across multiple areas rather than being restricted to one marketing discipline. Predominantly Remote | Bedford 2–4 Days per Month | 12-Month FTC If you’re a Marketing Executive, Digital Marketing Executive, Marketing Assistant, Marketing Coordinator, Digital Marketing Assistant or Marketing Graduate looking to build your career within the SaaS / Software / Technology sector, apply today. Key Skills: Marketing Executive, Digital Marketing, Marketing Graduate, Marketing Assistant, Content Marketing, Social Media, LinkedIn, Email Marketing, CRM, Marketing Automation, Digital Campaigns, Content Creation, Copywriting, B2B Marketing, SaaS, Software, Technology Marketing, Adobe Creative Suite #J-18808-Ljbffr

Faculty or Department: Faculty of Engineering and Applied Sciences Based at: Cranfield Campus, Cranfield, Bedfordshire Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered. Contract type: Permanent Salary: Full time starting salary is normally in the range of £27,537 per annum We welcome highly organised, self-motivated people to join our team to provide administration support with things including, but not limited to, raising orders for equipment and booking travel requests. You will need to provide first-class administrative support as part of a pooled resource to academic staff, research staff and PhD researchers within the Centres/Theme, which will include processing purchase orders, booking travel, managing emails and general enquiries, coordinating internal and external meetings, conferences and seminars, and maintaining up-to-date records on internal databases. This role ensures operational efficiency, professionalism and high standards of customer service, while proactively recommending improvements where appropriate. The role is a key part of a flexible 'pooled resource' at the thematic level, coordinated by the Personal Assistant to the Director of Theme. Operating as a shared resource, the role will support major initiatives across the Theme and, where necessary, as directed by business needs and the Administration Team Lead, provide cover for the Faculty Administration Team and provide Faculty- and University-wide support. Maintaining effective relationships is key to the job. You will therefore need to be able to demonstrate excellent interpersonal skills, including written and verbal communication skills, as you will be communicating with a wide network of staff and students within the Theme. You will be privy to confidential information in relation to staff, students and business decisions, and it is imperative that absolute discretion and confidentiality is shown, whilst contributing to the sense of professionalism with external contacts/clients and promoting the values of the organisation. Using your experience in administrative work, you will have a thorough understanding of office systems, processes and databases, and a strong working knowledge of Microsoft Office packages such as Word, Excel, PowerPoint and Access. You must have the ability to manage workload independently but also support the wider team and have knowledge and initiative to resolve both standard and non-standard issues and queries, being proactive and taking the initiative to manage issues and find solutions promptly to ensure smooth and effective administrative support. You will be able to refer to the team for guidance as appropriate. The ability to prioritise and organise effectively a disparate range of tasks with minimal supervision, and the ability to work under pressure whilst maintaining attention to detail and accuracy, are important aspects of the role. As a specialist postgraduate university, Cranfield's world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here . Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here . We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families . Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here . Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners. #J-18808-Ljbffr

Bringing that feel-good energy. At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry‑leading, known for giving our customers an experience they can rave about with our brilliant service. Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we’re obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers. As an Energy Specialist, you’ll be part of our customer operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey. • Provide exceptional customer service over the phone and via email, • Support customers with everything from billing to meter exchanges, making our customers happy with every interaction, • Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions, • Thrive in a fast‑paced environment, supported by state‑of‑the‑art technology and a team that always has your back Here’s what we need from you: • Passionate about delivering an exceptional customer experience, • Resilient and excited to tackle complex problems, • Great communicator with strong English skills (written and verbal), • A team player who thrives in a fast‑paced environment, • Confident in making decisions and embracing change, • It would be great if you had previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training), • A proactive mindset and a passion for making a difference. This role may close earlier due to high application volumes. The starting salary for this role is £25,983. We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, increasing your salary even further. Our Flexible and Hybrid ways of working bring together the best of remote and hub‑based working. We work Monday–Friday 9am–5pm, and you’ll spend 2‑3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family. Did you know we’ve won awards for our flexible and family‑friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave. And the 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday. Please note: DBS check and right to work – for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points‑based system. Contract options – we offer full‑time (37 hours) and part‑time contracts (minimum of 30 hours per week). If you are invited to a Discovery Day, it will take place at our hub located in Bedford. Should your application be successful, the initial 8 week training will also be conducted at our Bedford hub, in which you will be expected to attend the office 3 times a week, with the other 2 days being remote. During this time you’ll be fully equipped with the skills you’ll need, and it is important that everyone’s available for each day. We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee‑run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state‑of‑the‑art tech to do it. Join us in our mission to bring feel‑good energy to everyone… #J-18808-Ljbffr

Bringing that feel-good energy. At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service. Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we’re obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers. As an Energy Specialist, you’ll be part of our customer operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey. Provide exceptional customer service over the phone and via email Support customers with everything from billing to meter exchanges, making our customers happy with every interaction Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back Passionate about delivering an exceptional customer experience Resilient and excited to tackle complex problems Great communicator with strong English skills (written and verbal) A team player who thrives in a fast-paced environment Confident in making decisions and embracing change Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training) A proactive mindset and a passion for making a difference. This role may close earlier due to high application volumes. The starting salary for this role is £25,983. We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, increasing your salary even further. . Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family. Did you know we’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave. And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday. DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system. Contract options – we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week). If you are invited to a Discovery Day, it will take place at our hub located in Bedford Should your application be successful, the initial 8 week training will also be conducted at our Bedford hub, in which you will be expected to attend the office 3 times a week , with the other 2 days being remote. During this time you’ll be fully equipped with the skills you’ll need, and it is important that everyone is available for each day . We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better. #J-18808-Ljbffr