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Job Title: Working Electrical Supervisor (Electrical, Fire & Security Systems)\n\nLocation: West London\nSalary: 45,000 Per annum\nJob Type: Full-Time, Permanent\nWorking Hours: 40 hours per week, Monday – Friday\n\nAbout the Role\n\nAre you an experienced Electrical Supervisor looking for a role where you can make a tangible difference to residents' safety and quality of life?\n\nWe are seeking a highly motivated and technically proficient Working Electrical Supervisor to join our Electrical Department. In this key role, you will split your time between hands-on technical work and the day-to-day supervision of a skilled team. You will be responsible for delivering a comprehensive range of electrical, fire, and security services across a large portfolio of social housing properties.\n\nThis is not just a management role; it’s a leadership position where your expertise will ensure that critical life safety and security systems—including fire alarms, door entry, warden call, and access control—remain fully operational and compliant, protecting some of the most vulnerable members of our community.\n\nKey Responsibilities\n\n * \n\n Team Leadership: Supervise, mentor, and coordinate a team of Electricians, Apprentices, and specialist subcontractors. Plan and allocate workloads to ensure efficient and safe delivery of services.\n\n \n\n Hands-On Delivery: Actively participate in the installation, maintenance, inspection, testing, and repair of electrical systems, fire alarms, door entry, access control, and telecare systems across occupied and void properties.\n\n \n\n Compliance & Safety: Ensure all works are carried out in full compliance with BS 7671 (18th Edition), the Electricity at Work Regulations, the Building Safety Act 2022, and all relevant fire safety legislation. Review and verify all electrical certification, including EICRs.\n\n \n\n Quality Assurance: Conduct site inspections, safety audits, and quality checks. Ensure first-time fix rates are high and remedial works are prioritized and completed on time.\n\n \n\n Customer Service: Liaise with residents, housing officers, and clients to coordinate works, minimize disruption, and deliver a professional, customer-focused service.\n\nAbout You\n\nEssential Experience & Qualifications:\n\n \n\n Significant post-qualification experience in electrical installation, maintenance, and inspection.\n\n \n\n Proven experience supervising electricians or multi-disciplinary engineering teams.\n\n \n\n Qualifications: NVQ Level 3 in Electrical Installation, City & Guilds 2391 (or 2394/2395) Inspection and Testing, and current 18th Edition IET Wiring Regulations.\n\n \n\n Certification: ECS Gold Card (or equivalent).\n\n \n\n Experience managing planned, reactive, and compliance maintenance programmes within occupied residential properties.\n\n \n\n Experience reviewing technical certification and preparing Risk Assessments and Method Statements (RAMS).\n\n \n\n A full UK Driving Licence.\n\nDesirable Skills & Knowledge:\n\n \n\n Experience working within social housing or local authority maintenance contracts.\n\n \n\n Experience with fire alarm maintenance (BS 5839), communal door entry, access control, and telecare systems.\n\n \n\n IOSH Managing Safely or NEBOSH Certificate.\n\n \n\n Leadership and Management qualification.\n\nPersonal Attributes:\n\n \n\n A strong commitment to resident safety and excellent customer service.\n\n \n\n Professional integrity, accountability, and high personal standards.\n\n \n\n A proactive problem-solver who remains calm under pressure.\n\n * \n\n A positive attitude towards change and continuous professional development

ABOUT THE ROLE- A £2000 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role. As Care Home Deputy Manager & Clinical Lead of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOU To join us as a Care Home Deputy Manager & Clinical Lead, you'll need be a Registered Nurse (RN/RMN) with current NMC registration and a teaching/mentoring/supervision qualification. Experience in helping residents with different health needs is important too, as is a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing, an understanding of budget management, and a track record of supporting newly qualified nurses through preceptorship. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: A £2000 Golden Hello* Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Skilled Worker visa application fee for eligible nurses If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be. 0508

ABOUT THE ROLEAs a Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings. By making sure each resident has clean clothing and bedding, you'll be playing your own part in helping everyone to feel comfortable and at home. The role of Laundry Assistant involves sorting, washing, drying, ironing and contributing to the overall look and feel of the home. It's a great way to get a sense of what it takes to keep everything running smoothly in our homes and it could open up other opportunities as you develop. \n ABOUT YOUTo join us as a Laundry Assistant you'll need a personable approach, good practical skills and determination to provide an exceptional laundry service. Just as importantly, you should be reliable and committed to making a positive difference to our residents. In return we'll provide all the training you need to thrive. \n REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: \n Free learning and developmentAutomatic enrolment into our profit share schemeA range of holiday, retail and leisure discountsUnlimited access to our Refer a Friend bonus scheme \n If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. \n 0508

We are working with a leading UK residential developer who is looking to appoint an experienced Technical Legacy Manager on a contract basis to support the delivery of key legacy and building safety projects across its North London portfolio. \n \n This is an excellent opportunity for someone with a strong understanding of land transfers, Resident Management Companies (RMCs), managing agents and post-completion technical matters. \n \n Reporting to the Technical Director, you will take ownership of legacy developments, helping to transfer responsibilities from the developer to Resident Management Companies while also managing the completion programme for Building Safety Case Reports (BSCRs) across multiple High-Rise Residential Buildings. \n \n Key Responsibilities \n\n • Manage the transfer of legacy residential developments into residential control.\n, • Coordinate land transfers and Resident Management Company (RMC) handovers.\n, • Chair meetings with solicitors, technical teams and asset managers to drive progress.\n, • Manage programmes for managed land transfers and RMC director resignations.\n, • Coordinate the handover of public spaces, country parks and other managed land.\n, • Oversee the completion of Building Safety Case Reports across multiple high-rise residential buildings.\n, • Review and coordinate legacy technical issues including:\n, • Fire Risk Assessments\n, • Fire Door Surveys\n, • Managing Agent defect reports\n, • Provide regular progress updates and delivery forecasts to senior management.\n\n \n To be successful, you will have: \n\n • Previous experience working as a Technical Manager within a volume housebuilder\n, • Proven experience managing legacy issues on completed residential developments.\n, • Strong knowledge of Resident Management Companies, managing agents and land transfer processes.\n, • Experience transferring RMCs from developer control to resident-led organisations.\n, • Excellent organisational, communication and stakeholder management skills.\n, • The ability to coordinate multiple workstreams and deliver projects to programme.\n, • A methodical approach with excellent attention to detail.\n\n \n What's on Offer \n\n • Immediate start available.\n, • 3–6 month contract with potential extension.\n, • Flexible working pattern of 3–5 days per week.\n, • Competitive day rate, dependent on experience.\n, • Office-based in Ruislip, with occasional visits to sites and a satellite office. Hybrid working may be available following the initial induction period.\n\n \n Ref: 4407JR

Domestic Appliance Engineers Location: Wembley - within a 45 min drive to Wembley Start Date: ASAP Salary: £30,000 – £45,000 depending on experience and location Type: Full-time, permanent Package: Van, fuel card, expenses, tools & uniform included Growth Path: Leadership & regional team development THE ROLE We're hiring Domestic Appliance Engineers who want more than just a van and a call sheet. This role is for someone who wants to own a region, lead future hires, and help us build a better service model from the inside out. You’ll be responsible for installing and repairing major domestic appliances, including fridge freezers - with full support from HQ and access to an integrated logistics and tracking system. You’ll also have a say in how we grow your patch, including helping us streamline parts, storage, and disposal logistics. We are currently at 5 engineers and growing to 12 within the next year. We’re hiring in: East London: One regional engineer with long-term leadership potential. We believe in quality over quantity of jobs. We stack jobs in regional hubs that we serve to significantly reduce downtime such as wasted time sitting in traffic, etc. We aim for you to complete 8-10 jobs per day. We do not offer overtime. WHAT YOU’LL DO Install and repair domestic appliances (washing machines, ovens, dishwashers, fridge freezers, etc.) Work in modern, high-spec apartment buildings—not rushed, volume-based routes Take full ownership of jobs, from service to reporting to resident experience Confidently repair, remove, and install fridge freezers, including safe handling and storage Ensure compliance with electrical standards and safety regulations Job Type: Full-time What We Look For Minimum 2+ years' experience in domestic appliance repair Strong initiative, independent thinking and a problem-solving mindset Confidence working across core white goods (no gas / no small domestic) Professional, reliable and genuinely committed to delivering quality work Benefits: Additional leave Company car Company events Company pension Free or subsidised travel

Purpose of RoleManage the day-to-day operations of a supported accommodation home in line with the Supported Accommodation (England) Regulations 2023, Ofsted Quality Standards, and Empowerhouse's Statement of Purpose. You will lead a team to deliver person-centred, trauma-informed support for young people aged 16+.Key ResponsibilitiesLeadership & Management: Oversee daily operations, manage staff rotas, provide supervision, and maintain professional boundaries.Compliance & Records: Ensure audit readiness, manage risk assessments, support plans, and adhere to GDPR and Ofsted requirements.Safeguarding: Prioritize young people's welfare, enforce safety protocols, and manage incident reporting and de-escalation.Young People's Development: Facilitate independent living skills, education, employment, and resident decision-making.Multi-Agency Working: Collaborate with social workers, families, and external agencies for professional meetings and reviews.Financial & Household Oversight: Support young people with budgeting and benefits; maintain home standards, hygiene, and fire safety.Team Development: Deliver staff supervisions, identify training needs, and foster a positive, inclusive culture.Essential RequirementsMandatory: Must hold or be actively working towards a Level 5 qualification in Children, Young People and Families Manager in Residential Care.23 years' experience in supported accommodation, residential care, or youth work.Strong understanding of safeguarding, trauma-informed care, mental health, and risk management.Proficiency in behaviour management and conflict resolution.Strong IT skills and experience in record keeping.Proven track record of leadership within supported housing or residential teams.Willingness to fulfil on-call and out-of-hours responsibilities.DesirableFull UK driving licence (or working towards one).Familiarity with Supported Accommodation Regulations 2023 and Ofsted inspection frameworks.Experience with Ofsted inspection or regulatory audit processes.TPBN1_UKTJ

Traveller Liaison Officer 📍 Brent, London ⏰ Full-Time | Hybrid Working 📅 3-Month Contract 💰 £22.41 per hour PAYE / £29.51 per hour Umbrella We are recruiting for an experienced Traveller Liaison Officer to support the delivery of a high-quality housing management service across a Traveller site. This is an excellent opportunity for a housing professional with strong tenancy management, resident engagement, and case management experience to make a real difference within a resident-focused environment. Key Responsibilities Manage a Traveller site, acting as the primary point of contact for residents. Deliver a visible and proactive housing management service. Manage licences from let through to re-let. Support residents with tenancy sustainment, financial inclusion, and welfare benefits advice. Carry out site inspections and monitor health and safety compliance. Lead on anti-social behaviour case management and enforcement action where required. Work closely with contractors and internal teams to ensure repairs and maintenance issues are resolved efficiently. Build strong relationships with residents, community stakeholders, and partner agencies. Maintain accurate case records and resident data. Support vulnerable residents by connecting them with relevant support services.About You Experience in housing management, tenancy management, neighbourhood management or a similar housing-related role. Strong understanding of housing legislation and welfare benefits. Experience managing complex cases and challenging situations. Excellent communication and stakeholder management skills. Ability to work independently and manage a busy workload. Knowledge of issues affecting Gypsy, Traveller and Roma communities would be advantageous. Full UK Driving Licence. Enhanced DBS required.To apply or find out more, please contact @Derrick Codling

Leasehold Compliance Officer Rate: Up to £31.36 per hour umbrella Contract: 3 months, with potential extension Location: Wembley or Besingstoke, 2 days per week in the office Travel: No site travel required We’re recruiting for a Leasehold Compliance Officer to join a well established housing organisation on an initial 3 month contract. This is a good opportunity for someone with solid leasehold, homeownership or compliance experience who enjoys detailed casework, legal processes and working with residents, solicitors and internal teams to get matters completed accurately. You’ll be joining a supportive leasehold compliance team, handling a varied caselad across lease extensions, enfranchisement, Right to Buy, Right to Acquire, landlord certificates and wider leasehold compliance activity. What you’ll be doing • Processing lease extensions, enfranchisement, Right to Buy and Right to Acquire applications • Managing landlord certificate applications in line with Building Safety Act requirements • Reviewing leasehold enquiries, notices, consents, sales and related legal activity • Liaising with homeowners, solicitors, internal teams, managing agents and other stakeholders • Checking Land Registry information, leases, covenants, restrictions and title documents • Making sure rent, service charge and covenant matters are checked before completion • Maintaining clear case records and keeping work moving within agreed service standards • Supporting legal and tribunal case preparation where required • Providing clear advice around leasehold legislation, regulation and compliance requirements What we’re looking for • Experience in leasehold, homeownership, legal property administration or housing compliance • Good knowledge of leasehold legislation, particularly around landlord and tenant matters • Understanding of Right to Buy, Right to Acquire, lease extensions or shared ownership • Awareness of the Building Safety Act 2022 and landlord certificate requirements would be very useful • Strong administration skills and the ability to manage a busy caseload • Good attention to detail, especially around legal documents, deadlines and resident records • Confident communication skills with residents, solicitors and internal teams • TPI, CIH Level 3 or equivalent experience would be helpful, but experience is just as important Why this role is worth considering • Up to £31.36 per hour umbrella • 3 month contract with potential to extend • Only 2 days per week in the office • No site travel • Varied leasehold compliance work, not just repetitive admin • A chance to work with a large housing organisation during a busy period of leasehold and building safety change • Good exposure to landlord certificates, leasehold reform, legal processes and resident facing compliance work If this is of interest, pelase apply ASAP. If not, but you know someone in your network it may suit, please be kind enough to forward on

Location: Field-based, covering Heathrow, Luton and Southend Airports (home-based role within the Southern region)Salary: £42,000 per annum, rising to £44,000 on successful completion of a six-month probationary periodContract type: Permanent, full-timeTeam: One of five engineers within the Southern regional teamAbout the CompanyOur client is an established UK supplier and service provider of security X-ray machines, metal detection archways, and explosive and narcotics detection equipment, with installations across aviation, government, logistics and major public events. Their engineering teams install, integrate and maintain screening systems to the highest international and ECAC aviation security standards. The company is employee-owned, having completed an Employee Ownership Trust transition this year.The RoleOur client is recruiting an experienced engineer to join their Southern regional team, supporting critical security screening equipment, including conventional X-ray and CT (Computed Tomography) machines, across Heathrow, Luton and Southend Airports. You will work as part of a five-person engineering team covering the Southern region on a rotating five-week pattern that combines standard daytime working, daytime on-call emergency response, and night and weekend cover.Working PatternWeeks 1 to 3: Standard working week, Monday to Friday, 36 hours per week. Scheduled engineering visits and maintenance.Week 4: Day on-call, Monday to Friday, 04:00 to 16:00 daily. Emergency response to critical sites.Week 5: Nights plus full weekend cover, 16:00 to 04:00 daily including weekends. Out-of-hours and weekend emergency response.Any hours worked above the standard 36-hour week are paid at time and a half.Key ResponsibilitiesInstall, maintain, service and repair security screening equipment, including conventional and CT X-ray machines and metal detection systems, at airport sites across the Southern region.Respond to emergency call-outs at critical sites during scheduled on-call and night/weekend rotations.Carry out planned preventative maintenance to keep equipment operating to required aviation security standards.Maintain accurate service and maintenance records for all site visits.Work closely with the wider Southern regional engineering team to ensure consistent site coverage.Attend training at the company's factory and, where required, at the manufacturing partner's facility in Warsaw, Poland, to maintain up-to-date competency on conventional and CT equipment.Essential RequirementsHolds a valid British passport.Has been continuously resident in the UK for the last 10 years, as required to obtain CTC and SC level security clearance. Non-UK citizens cannot be put forward for clearance at this level.Willing and able to work the rotating shift pattern, including day on-call and night/weekend cover.Willing to travel to the company factory for training, and occasionally to Warsaw, Poland, for supplier training on conventional and CT machines.Full UK driving licence, as a company vehicle is provided for site travel.Relevant engineering background, ideally with experience servicing electromechanical, X-ray, or security screening equipment. Full training provided.Salary & BenefitsStarting salary of £42,000 per annum, rising to £44,000 per annum on successful completion of a six-month probationary period.Salary paid monthly, direct to your bank account, on the 27th of each month.Overtime paid at time and a half for any hours worked above the standard 36-hour week.Five hours of overtime pay for every weekend worked on call.An additional £3,000 per year on-call shift allowance.25 days' annual holiday, plus 8 statutory bank holidays.Company pension scheme (Company contributes 3%, employee contributes 5%), available after an initial qualifying period. Participation is voluntary.Membership of the Employee Ownership Trust after twelve months' service, including an annual share of company profits.Fully expensed company vehicle.Company credit card.Company-supplied tablet and laptop.Fully expensed company mobile phone.All tools provided.TPBN1_UKTJ

Strategic Programme Manager (Transformation) Children, Young People & Community Development - London Borough of Brent Recruiting in partnership with Panoramic Associates Contract: Fixed-term to March 2029 (c. 2.5 years) Hours: Full-time Location: Brent Civic Centre, Wembley (hybrid working) Start: September 2026 London Borough of Brent is embarking on an ambitious transformation agenda in children's services. Across Early Help, SEND and inclusion, the early years, and employment and skills, they're reforming how they work with - and for - their families. This is a rare opportunity to come in and scope, shape and knit together that programme, rather than inherit something already developed. They are looking for a Strategic Programme Manager who thrives in ambiguity, sees the connections others miss, and wants to leave a genuine legacy in a borough where there is a huge amount to play for. About the role Sitting within their Children, Young People & Community Development directorate - and with a direct line into the council's wider corporate transformation portfolio - you'll lead the strategic delivery of four connected priorities: • Families First Partnership Programme - transforming Early Help, embedding multidisciplinary working and evidence-based practice., • Making Brent an Inclusive Borough - SEND and inclusion reform, layered EHCPs, inclusion standards and multi-agency partnerships., • Best Start in Life - rolling out the government's Best Start agenda and Family Hubs, targeting our most deprived communities., • Employment & Skills - helping young people and families to upskill and access good work. Alongside these, you'll help drive two test-and-learn pilots - flexible working models (meeting need beyond the 9-5) and area-based service delivery - and ensure everything we do aligns to our cross-cutting themes: early intervention and prevention, multi-agency working, using data and evidence well, future workforce, co-production, and digital and technology. These programmes run on different timelines but share deep interdependencies. Your job is to join the dots - building the governance, the plans and the relationships that turn a set of parallel workstreams into one coherent, well-managed programme, and connecting it into the council's neighbourhoods and resident-experience work. You'll also build and develop a small programme team beneath you as the structure takes shape. What you'll do • Establish programme governance, planning, risk management and reporting from the ground up., • Actively manage the interdependencies between workstreams and maximise the commonalities across them., • Own financial and non-financial benefits planning and tracking, so we can evidence the difference we're making., • Translate national reform and organisational strategy into deliverable, trackable milestones., • Build trusted relationships with internal teams, partners and multi-agency stakeholders - adding value to work already underway rather than cutting across it., • Represent CYPCD priorities in the wider corporate transformation programme, and bring that systems-thinking lens back into the directorate., • Lead, develop and grow a small team of programme professionals. About you This is not a role for someone who wants to be handed a ready-made programme to run. It's for a strategic thinker who can sit with ambiguity, shape a programme that doesn't yet fully exist, and bring people with them. Essential • Demonstrable strategic programme management experience - governance, planning, risk, managing interdependencies, and benefits realisation., • A track record of scoping and shaping complex change from an unformed starting point., • Experience managing multiple, complex - ideally multi-agency - stakeholder relationships., • The ability to translate strategy and reform legislation into clear, deliverable plans and milestones., • Strong relationship-building and influencing skills, with the credibility to work alongside subject-matter experts., • A systems-thinking, cross-cutting mindset - curiosity, and the ability to pick things up quickly across unfamiliar areas., • The credibility and capability to lead and develop a small team. Desirable • A local authority background, • Experience of early intervention and prevention programmes - the thread that runs through everything they do., • Familiarity with more than one of: children's social care, SEND, early years, or education., • Awareness of the relevant national reform agendas (Families First, Best Start in Life, SEND and inclusion reform). You don't need to be a subject-matter expert in any single discipline - they have those experts across the directorate. What matters is the programme management skill, the strategic mindset, and enough understanding of the children's services context to speak the language with confidence. Why London Borough of Brent You'll join a directorate that's serious about doing things differently, with the backing of senior leadership and a clear mandate to build something new. There's genuine scope to put your stamp on the work, develop a team, and shape how a diverse London borough supports its children and families for years to come. How to apply This role is being managed exclusively by Panoramic Associates on behalf of the London Borough of Brent. To find out more or to apply, contact the Panoramic Associates transformation team for a confidential conversation. The London Borough of Brent is committed to safeguarding and promoting the welfare of children and to equality of opportunity, and welcomes applications from all sections of the community.

We are seeking an experienced and dedicated Registered Care Manager to lead the day-to-day operations of a well-established elderly, residential care home with a good rating, supporting 60 residents based in Hounslow, West London. This is an exciting opportunity for a passionate leader who is committed to delivering outstanding person-centred care, maintaining high standards, and developing a motivated and professional care team. As Registered Care Manager, you will be responsible for ensuring the home operates efficiently, safely, and in compliance with all relevant regulations while promoting a positive and supportive environment for residents, families, and staff. Key Responsibilities Provide strong leadership and management to the care home team. Oversee the day-to-day management of the care home Ensure the highest standards of person-centred care are delivered at all times. Oversee care planning, risk assessments, and safeguarding procedures. Manage staffing, recruitment, training, supervision, and performance. Maintain compliance with regulatory requirements and quality standards. Monitor budgets, resources, and occupancy levels effectively. Maintain High occupancy, build positive relationships with residents, families, healthcare professionals, and external agencies. Lead continuous improvement initiatives to enhance service quality and resident wellbeing. Essential Requirements Level 5 Diploma in Leadership for Health and Social Care (or higher qualification). Minimum 3 years' management or senior leadership experience within a residential care home setting. Strong understanding of care regulations, safeguarding, and quality standards. Proven ability to lead, motivate, and develop teams. Excellent communication, organisational, and problem-solving skills. Full UK Driving Licence and access to a vehicle. Ability to work flexibly and respond to operational needs. Sound knowledge of CQC regulations, safeguarding, and care standards Right to work in the UK. A fully enhanced DBS either registered on the DBS update service or willing to do one. Desirable Experience managing a medium to large residential care service. Experience preparing for and managing inspections. Knowledge of budget management and occupancy growth. What We Offer Competitive salary package. Ongoing professional development and training opportunities. Supportive and collaborative working environment. Opportunities for career progression. Pension scheme. Generous annual leave entitlement. How to Apply If you are an experienced Registered Care Manager with a passion for delivering exceptional care and leading high-performing teams, we would love to hear from you. Join us and make a meaningful difference in the lives of our 60 residents every day

Resident Associate 5 days per week 37.5 hours Wembley, HA9 £30k This large modern residential estate in Wembley is looking for a team of Resident Associates to support the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out. This will involve managing the resolution of all reported issues from residents and working front of house to enhance the experience of the resident. Duties will include ensuring a full knowledge of apartment and communal area systems, working closely with the Defects Resolution Team to ensure any issues are rectified in a timely manner, carrying out daily inspections of the development to ensure they are to company standard and supporting the Development Manager with required health and safety compliance, ensuring that all move in’s & move out’s are co-ordinated with the relevant company function and third parties, continually working with the Resident Manager to implement cost and time efficiencies to deliver on P&L targets, attending and carrying out all required apartment inspections to deliver the required company expectations, ensuring post-PC snagging items are kept to a minimum and are dealt with in a timely manner, and supporting the Resident Manager to collate data for weekly / monthly reports as required by the Operations Manager. The ideal candidate should have excellent communication and people skills, good IT skills, and prior experience in customer facing roles, ideally from hotel, retail, student accommodation or residential sectors. ARLA / AIRPM qualifications or similar – desirable but not essential. Working hours are five days per week between Monday and Sunday, working 7.5 hours per day. The rota start time and finish time will vary between the office hours of 8am and 8pm

Service Engineer (Escalator) Night Shifts / 5 on 5 off / 2 on 2 off rotaKnightsbridge - LondonCompetitive Basic + Bonus + Benefits / AllowancesGreat brands have a great story. Ours is legendary.In 1854, Elisha Otis travelled to the New York World's Fair to promote his new invention. Standing high above the crowd on a platform elevator, he ordered the retaining rope cut. The crowd cried out. His safety brake held and in that moment, one man changed the world's perspective on what's possible, sending it rising up.Who Are We Seeking?Otis is recruiting for an experienced and qualified Escalator Service Engineer to be based at Harrods in Central London working on a permanent night 5 on 5 off shift pattern.Ideally, we would like engineers with exposure to service work on a variety of equipment / manufacturers of EscalatorsAs a Service Engineer, you will be qualified to at least NVQ level 3 or equivalent and will have in-depth knowledge of a variety of different makes of equipment (preferably including Otis),Someone who can demonstrate sound engineering principles to maintenance and fault diagnosis, whilst working to strict health and safety guidelines at all times.Working as part of a team you will cover all service, maintenance and small repair of the units on site.What is On Offer?On top of your competitive basic salary, you will receive overtime plus other allowances and company benefits, 25 Days holiday (inclusive of Bank Holidays with the 4 on 4 off shift).Otis offers the opportunity for lifelong learning and progression through our Employee Scholarship Scheme and various other training initiatives. There are opportunities for development throughout Otis.More About UsOtis is the world's largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Our global presence ensures consistent quality, safety and service, wherever you are.We offer products and services in 200 countries and territories. Wherever you are, you can count on absolute consistency when it comes to quality, safety and style. Our designs come to life at our ISO-certified factories on four continents. Given our range of products, were able to meet the diverse needs of the most demanding customers and passengers.Our global presence also enables us to offer the highest levels of personalized service, delivered by 31,000 expert mechanics worldwide.This is an excellent opportunity for an experienced Service Engineer who is looking to develop their career with a world-renowned company. We are interested in receiving applications from Service Engineers, Repair Engineers, Modernisation Engineers, Escalator Engineers, Lead Engineers, Call-Out Engineers, Staff Engineers, Principal Engineers or Resident Engineers who are happy to work at Harrods on a 5 on 5 off nights shift pattern.TPBN1_UKTJ

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

MMP Consultancy are seeking an experienced Housing Manager in West London on a temporary basis. This role will provide essential cover within the housing management team, ensuring the continued delivery of a high-quality, customer-focused service across a designated patch. Key Responsibilities Manage a portfolio of properties across West London, acting as the main point of contact for residents Handle anti-social behaviour (ASB) cases, ensuring appropriate action is taken in line with policies and procedures Conduct regular estate inspections to maintain high standards and identify any health & safety concerns Ensure compliance actions linked to fire risk assessments and other safety requirements are completed Support new tenancy processes, including sign-ups, in partnership with the Allocations Team Carry out tenancy and rent-related visits, working alongside the Income Team where required Respond to and resolve customer enquiries and complaints in a timely and professional manner Work collaboratively with internal teams to improve resident engagement and overall customer satisfaction Maintain accurate records and ensure all casework is up to date and compliant Requirements Proven experience in a Housing Management or similar role within social housing Strong knowledge of tenancy management, ASB, and housing legislation Excellent communication and interpersonal skills Ability to manage a varied workload independently and prioritise effectively Experience of working in a customer-focused environment Full UK driving licence and access to a vehicle (or ability to travel across the patch)

Job Description: EXPERIENCED SENIOR HEALTHCARE ASSISTANT WITH ENHANCED DBS ON UPDATED SERVICE AND VALID HEALTHCARE PRACTICAL TRAININGS NEEDED. Please note we are unable to accept freshers without experience as a senior or a team leader. Seniors with experience but without the relevant practical training will be accepted only if they are willing to travel to West London (AESN office location) for the practical medication administration training. Kindly apply only if you agree with these terms. Job Overview: We are seeking a compassionate and experienced senior care worker to join our team. As a senior care worker, you will be responsible for providing high-quality care and support to elderly individuals in a care home setting. This is a rewarding opportunity to make a positive impact on the lives of seniors and contribute to their overall well-being. Job Responsibilities: Provide personal care assistance to seniors, including bathing, dressing, and grooming Assist with mobility and transfers, ensuring the safety and comfort of residents Administer medications as prescribed by healthcare professionals Create and implement care plans tailored to individual residents' needs Monitor and record vital signs, report any changes or concerns to the appropriate personnel Supervise and support other care staff, providing guidance and leadership Maintain accurate documentation of care provided and resident observations Foster a warm and supportive environment for residents, promoting their independence and dignity Collaborate with healthcare professionals, family members, and other stakeholders to ensure comprehensive care Job Requirements: MUST HAVE A VALID PRACTICAL MEDICATION ADMINISTRATION TRAININg CERTIFICATE MUST HAVE VALID HEALTHCARE TRAINING CERTIFICATES MUST HAVE A VALID ENHANCED DBS Excellent communication skills, both verbal and written Ability to work effectively in a team environment Strong organizational skills with attention to detail Proficiency in using IT systems for documentation purposes Knowledge of care home regulations and best practices Demonstrated leadership abilities with the drive to motivate others Job Types: Part-time, Zero hours contract Benefits: ● Referral programme

General Manager Up to £55,000 West London Imagine stepping into a world where luxury living meets unparalleled community. As a General Manager of our prestigious residential development, you'll be the driving force behind creating an exceptional experience for our residents. You'll have the opportunity to lead a dynamic team and shape the future of our thriving property portfolio. - Become the on-site leader and brand ambassador, driving occupancy, revenue, and resident satisfaction.- Oversee all aspects of the operation, from leasing and facilities to resident engagement and team leadership.- Ensure the asset is maintained to the highest standards and delivers a best-in-class living experience. Preferred Requirements: Lead all on-site operations, including leasing, maintenance, and resident services. Recruit, develop, and inspire a high-performing team. Create and deliver an outstanding resident experience with a strong focus on community building. Drive leasing performance and establish corporate letting partnerships. Manage budgets, financial performance, and reporting. Preferred Qualifications: Proven experience in PRS, property management, hospitality, or a related sector. Strong leadership skills with the ability to motivate and develop teams. Commercially astute with experience managing budgets and driving performance. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role

Join a major new and growing residential community and lead a busy front-of-house/concierge team, ensuring exceptional resident experience.Lead concierge/front-of-house team.Drive service standards & resident satisfaction.Manage rotas, holidays, sickness & lateness.Oversee day-to-night handovers.Han

Harper May is partnering with an established UK care provider operating a network of residential and nursing homes, with central operations based in Harrow. The business has grown steadily over many years through both organic development and selected acquisitions, and continues to invest in clinical standards, operational infrastructure, and the resident experience across its portfolio. With the wider business entering a period of further growth and consolidation, the leadership team is now strengthening the finance function and appointing a Head of Finance to take ownership of reporting, controls, and financial leadership across the group. The RoleReporting to the senior leadership team, the Head of Finance will own the day-to-day running of the finance function, lead a small in-house team, and partner with operational leaders across the home network. The role combines hands-on operational delivery with strategic finance support, focusing on a reliable month-end close, robust management information, and clear commercial insight to inform decision-making. There is genuine scope to shape the finance function over time as the group continues to scale. Key Responsibilities • Lead the in-house finance team, setting standards across reporting, controls, and operational discipline, • Own the monthly close cycle and produce timely, decision-useful management accounts for the leadership team

Role: Community Alarm OfficerLocation: Harrow Civic Hub, Forward Drive, HA3 8NT (with travel across the Borough)Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)Contract: Temporary - Initially 3 months, with potential for extensionHours: 36 hours per week, including evenings, weekends and bank holidays as part of a 24-hour rotaWork Style: On-site / Mobile workingRate: £16.71 per hour PAYEPertemps Recruitment Partnership is seeking a dedicated and compassionate Community Alarm Officer to join the Helpline Service at London Borough of Harrow. This is an essential front-line role providing emergency response and support to elderly and vulnerable residents across the borough, ensuring their safety and well-being out of hours.Please note: A valid UK driving licence, access to a car, business insurance and Enhanced DBS are required for this role.Key Responsibilities: • Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable., • Carry out planned "Daily Rounds" at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden., • Attend emergency ...

An exciting opportunity has arisen for a dynamic and enthusiastic Community Consultant Paediatrician to join our friendly and well established Community Paediatrics Team in Brent, North West London. Based at Chalk Hill Primary Care Centre, the successful candidate will provide specialist community paediatric services to children and young people across Brent. Clinical sessions are delivered from Wembley Centre for Health, Willesden Centre for Health, and Village Special School, offering a varied and rewarding caseload within a multidisciplinary setting. You will join a supportive team committed to delivering high quality, child centred care and improving outcomes for children, young people, and their families. This is an excellent opportunity to contribute to service development, teaching, and multidisciplinary working while helping us deliver our vision of providing great care closer to home. Applicants must be on the GMC Specialist Register for Paediatrics with CCT/CCST in Community Paediatrics, or be within six months of obtaining CCT/CCST/CESR at the time of interview. • The Brent Community Paediatric Team forms part of Brent Children's Clinical Services Unit (CSU), working alongside a range of specialist and universal children's services including Community Children's Nursing, Special School Nursing, Looked After Children Services, Speech and Language Therapy, Occupational Therapy, Physiotherapy, School Nursing, and Health Visiting., • The successful candidate will work as part of a multidisciplinary team, providing specialist community paediatric care for children and young people across Brent. Responsibilities will include delivering general and specialist Community Development Team (CDT) clinics, triaging referrals, participating in multidisciplinary discussions, undertaking Child Protection and Education, Health and Care Plan (EHCP) medical assessments, and contributing to clinical decision making and service delivery., • The post holder will also play an active role in teaching, training, and supervision of resident doctors, students, and multidisciplinary colleagues, whilst contributing to clinical governance, quality improvement, service development, and leadership initiatives across the service., • There will be opportunities to develop specialist interests and undertake Lead Consultant responsibilities in line with service needs and individual expertise. #J-18808-Ljbffr

Homes for Students is seeking a part-time Resident Experience Coordinator in Brentford to be the vibrant focal point for resident life. Working 20 hours per week (Tue–Fri, 12:00–17:00), you will run the events programme, gather feedback, and help maintain a welcoming community for residents, con

Seeking a caring Team Leader for a new care home, responsible for leading shifts, supervising staff, administering medication, and ensuring high-quality resident care.

Complaints Coordinator Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate resident complaints thoroughly, gathering and analysing relevant information to reach fair and balanced resolutions Manage complaints in accordance with the Housing Ombudsman Complaint Handling Code and organisational policies Liaise with internal departments, stakeholders, and external contractors to obtain evidence and progress investigations Draft clear, professional, and comprehensive complaint responses Maintain accurate records of all complaint activities and customer interactions within CRM systems Ensure complaints are managed within agreed service level agreements (SLAs) Escalate complex cases where appropriate and provide recommendations for resolution Identify recurring themes and trends within complaints and provide feedback to support service improvements Communicate effectively with residents throughout the complaint process, providing updates and managing expectations Support a positive complaint-handling culture focused on customer satisfaction and continuous improvement Contribute to team objectives and provide support to colleagues when requiredSkills & Experience Required Previous experience in a Complaint Investigator, Complaints Officer, Customer Relations, or similar complaints-handling role Proven experience investigating and resolving complex customer complaints Experience working within a contact centre, customer service, housing, or public sector environment Strong understanding of complaint resolution processes and best practices Excellent written and verbal communication skills Experience using CRM systems and customer service platforms Good organisational skills with the ability to manage competing priorities and meet deadlines Ability to analyse information, make informed decisions, and provide balanced outcomes Strong attention to detail and record-keeping skills Competent using Microsoft Office applicationsKey Competencies Customer-focused approach Strong investigative and problem-solving skills Excellent written communication and report-writing abilities Ability to manage sensitive and challenging conversations professionally Resilient and calm under pressure Strong organisational and time management skills Able to work independently and manage a high-volume workload Collaborative team player Adaptable and flexible in a fast-paced environmentTo apply for the Complaints Coordinator position, please submit your CV for consideration

Compliance Manager Location: South West London Salary: Up to £58,000 per annum We are recruiting for an experienced Senior Property Services & Compliance Manager to join a well-established social housing organisation in South West London. This is a key leadership role responsible for overseeing compliance, damp and mould, disrepair, fire safety, contractor performance and specialist property services. You'll ensure statutory compliance, drive service improvements, manage complex casework and lead contractor governance while providing performance reporting to senior leadership. Key Responsibilities Lead compliance and specialist property service delivery. Oversee damp & mould, disrepair and Fire Risk Assessment (FRA) actions. Manage contractor performance, procurement and commercial contracts. Ensure compliance with housing legislation and regulatory standards. Produce performance reports for senior leadership. Lead, develop and support operational teams. Manage budgets, KPIs and continuous service improvement. Oversee complex complaints, legal cases and Ombudsman enquiries. About You You'll have: Significant experience within social housing, property services or repairs. Strong knowledge of compliance, fire safety, damp & mould and disrepair. Experience managing contractors, budgets and operational performance. Excellent leadership, stakeholder management and commercial skills. A proven track record of driving service improvements and delivering high-quality resident-focused services.Salary: Up to £58,000 Location: South West London

A highly regarded London Housing Provider is looking for an enthusiastic Housing Assistant to join its busy Housing Management team. Location: West London | Rate: £19.00 - £19.90 per hour (PAYE) Full-Time | Temporary | 5 Days On Site What You'll Be Doing You'll be supporting Housing Officers with a wide variety of housing management duties, including: Supporting tenancy and estate management across a busy housing patch. Assisting with estate inspections and ensuring follow-up actions are completed. Supporting the management of Anti-Social Behaviour (ASB) cases. Assisting with tenancy verification checks and tenancy changes. Helping to manage the voids and lettings process from start to finish. Arranging and attending property viewings and supporting tenancy sign-ups. Preparing welcome packs and tenancy documentation for new residents. Responding to resident enquiries by phone, email and face-to-face. Delivering a professional front-of-house reception service. Maintaining accurate records using housing management systems. Liaising with contractors, internal teams and external agencies. Supporting resident meetings, home visits and community events. Assisting with general housing administration and performance reporting.What We're Looking For You'll ideally have: Experience working within a Housing Association or Local Authority. Previous experience as a Housing Assistant, Housing Administrator, Housing Support Officer or similar. Excellent customer service and communication skills. Experience supporting tenancy management or neighbourhood services. Strong administrative and IT skills, with experience using housing management systems such as NEC Housing, Northgate, Civica, MRI or Orchard.If you have experience working within social housing, enjoy helping residents and want to develop your career alongside experienced Housing Officers, this is an excellent opportunity to gain valuable experience within one of London's leading housing teams. No two days are the same. From supporting tenancy management and estate inspections to assisting with lettings, resident enquiries and neighbourhood services, you'll play a vital role in delivering an outstanding service to residents across the borough. A proactive attitude with the ability to manage a busy and varied workload. Why Apply? Competitive PAYE rate of £19.00 - £19.90 per hour Join a respected Housing Provider with a supportive Housing Management team. Gain exposure across tenancy management, estates, ASB, lettings and resident engagement. Excellent opportunity to build your housing career and broaden your experience. Full-time opportunity based in West London.Apply Today If you're passionate about delivering excellent housing services and want to be part of a team that makes a genuine difference to residents' lives, we'd love to hear from you

Ground Maintenance Operative/Driver £29,729* • Please note, once the NJC pay award is confirmed, a pay increase will be applied to maintain pay at or above the London Living Wage (LLW). About Lampton Services Lampton Services is a division of the Lampton Group of companies, a Local Authority Trading Company wholly owned by the London Borough of Hounslow (LBH). The business is split into three distinct entities, Recycle 360, Greenspace 360 and Coalo. We provide a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. We also have a number of commercial teams, providing specialist services to businesses with any surplus we make through these activities being returned to the council for investment locally. Businesses engaging our services can be assured that they are contributing true social value to our community. In return Lampton Services will offer you Annual pay reviews and incremental pay increases 21 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job The Grounds Maintenance Operative Driver plays a key part the delivery of the specification across a range of sites within the Parks and Open spaces portfolio. You will undertake a full range of grounds maintenance tasks as directed by the management team and be responsible for ensuring communal gardens, grounds areas, parks, open spaces, cemeteries and allotments are kept to our high service standards and delivered in time with the schedule. Key Responsibilities: Work effectively as part of the Resident Services team, delivering corporate objectives through the work of the department. Grass cutting using pedestrian and ride on mowing equipment, petrol powered grass trimmers and back pack blowers Green waste clearance including leaves and other arisings using back pack or hand held blowers and hand tools such as leaf grabbers and pitch forks All forms of shrub, flower beds, herbaceous beds and hedge maintenance, using both powered and manual horticultural practises, or hand tools such as pruning shears/loppers Weeding using mechanical devices and by hand, removal of weeds and litter from beds, plant containers, pathways and grassed areas Tree maintenance including: pruning and removal of epicormic growth, crown lifting using pole saws, tree Inspections, small tree maintenance, felling and planting Planting of shrubs, trees and bedding plants including and the watering of plants, trees, beds and plant containers Use of chippers and shredders for mulching Hard and soft landscaping including turf maintenance, digging and mulching The collection and removal of waste arising from such activities. Transportation to site of large equipment by means of a trailer (if relevant license held) Assist in the preparation and maintenance of sports pitches, including line marking, erection and dismantling of sports equipment. Use of ladders to work at height where required and acceptable to do so Equipment care and maintenance including working with petrol powered grounds machinery, carrying out pre start checks and undertaking any necessary training required to use such machines Safe application and transport of chemicals and herbicides in accordance with current environmental legislation (if suitably trained and qualified to do so) Maintain an assigned company vehicle in a clean, tidy and presentable condition at all times. Take ownership and complete general maintenance/cleaning tasks for hand tools and equipment as required. Experience and Qualifications Required: Educated to GCSE standards, including English and Maths as a minimum. Full UK driving License Desirable Education and Qualifications: B+E Entitlement on Driving licence PA1/PA6 Herbicide application licence N.V.Q / Q.C.F Level 1-2 Horticulture or City and Guilds level’s 1 & 2 CS30.1 and CS30.2 Chain Saw Maintenance, Cross cutting and felling small trees. N.V.Q use of Pole Saws First Aid at Work Certificate Manual Handling Level One Health and Safety Previous Experience and Skills Required: Experience of operating a range of Grounds Maintenance machinery. Understanding of Health and Safety pertaining to working required machinery and operating in a public area. Knowledge of Health and Safety and C.O.S.H.H in relation to Grounds Maintenance. Good knowledge of the local area A basic understanding of the Countryside and Wildlife Act Knowledge of relevant environmental legislation and associated policies Good communication skills – both written and oral. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. Contract Details: Type: Temporary Pay: £22.02 per hour (PAYE) / £28.71 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite * Hours: Full time, 35 hours per week (Monday to Friday) About the Role: We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required * Maintain accurate records and ensure compliance with housing policies and legislation Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard * Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer (SHDF) | Ealing / NW London | £22.57 per hour Social Housing – Green Energy & Decarbonisation | Temp-to-Perm Here are the complete details for the Resident Liaison Officer role targeting the Ealing and North West London patch: THE OFFER Pay Rate: £22.57 per hour Contract Type: Temp-to-Perm (Clear path to a permanent staff contract) Base Location: Ealing (Field-based covering localised housing stock across North West London) Sector: Social Housing / Net-Zero Carbon Retrofit Travel: Fully mobile patch (Mileage / business travel expenses covered) Requirements: Must hold a full UK Driving Licence and have access to your own vehicle. THE ROLE (SHDF & Retrofit Focus) Working on an SHDF (Social Housing Decarbonisation Fund) contract is highly rewarding but structurally different from standard planned maintenance. As a mobile RLO, you will act as the vital face of the project on the ground, guiding residents through complex energy-saving upgrades and helping them understand the installation process. Key Responsibilities: Resident Education: Conduct home visits across the patch to explain the benefits of decarbonisation works and teach residents how to maximise new green technologies (such as smart thermostats). Surveys & Access Coordination: Carry out pre-work condition surveys and secure high access rates for specialist contractors to keep the mobile delivery programme running on schedule. Expectation Management: Act as the primary, reassuring point of contact for residents on your patch during invasive energy-efficiency upgrades (e.g., Solar PV, Air Source Heat Pumps, insulation, and ventilation upgrades). Conflict Resolution: Swiftly and professionally resolve any on-site resident queries or property protection concerns right at the doorstep to maintain high customer satisfaction scores. Progress Tracking: Utilise project trackers to log pre-start surveys, resident sign-offs, and daily communication history to ensure compliance with strict funding requirements. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Prior experience on SHDF, EWI (External Wall Insulation), or domestic Retrofit works is highly advantageous. Mobility: Essential. Must hold a full UK Driving Licence and have access to your own reliable vehicle for daily mobile travel from the Ealing base. Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents. IT Skills: Competent in using Microsoft Office, particularly Excel for inputting site data and logging resident trackers on the go. Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions

Site Manager Decent Homes - Kitchens & Bathrooms Start Mid June £60k - 63k + Full Comprehensive Package South West London I’m working with a leading Tier 1 social housing main contractor on a fantastic opportunity for an experienced Site Manager to join as a Permanent Manager on a 10 Year Contract Stream of Works. The Project The works involve day to day Site Management tasks including renovation of Kitchen & Bathrooms to Social Housing properties, within live occupied residential environments. Experience working in social housing, local authority, or occupied blocks is essential. This is a highly client-facing role, requiring someone comfortable managing: day-to-day site operations. resident liaison / live environment challenges. subcontractor coordination. H&S and programme management. reporting and site documentation. Opening 10 properties a week - overseeing 20 at a time.They are looking for Proven Site Manager experience in occupied residential / social housing Strong live environment / client-facing background Good IT literacy - Tablet/Laptop use - Microsoft Office Savvy (site reporting, emails, progress updates) Comfortable running day-to-day site duties autonomously Available for a Mid- May StartRequired tickets SMSTS CSCS First AidThis is a great opportunity with a strong contractor to become a permanent manager with 10 years worth of work already secured. If this role sounds like a good fit for you or anyone you know, please feel free to contact me below! (url removed) / (phone number removed)

Adecco are pleased to be recruiting for a Sheltered Housing Officer to join Ealing Council. Contract Details: Type: Temporary (3 months) Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella) Location: Gainsborough Tower, Northolt, Ealing Working Arrangements: Site-based Hours: Part time, 17.5 hours per week DBS requiredWe are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes. The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard. Key Responsibilities: Take responsibility for the day-to-day management of designated sheltered housing schemes. Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters. Conduct welfare and tenancy checks, ensuring residents' support needs are regularly assessed and acted upon. Coordinate referrals to support services where required, including social care and health partners. Carry out compliance checks, fire safety inspections, and ensure communal areas remain safe and well-maintained. Manage low-level Anti-Social Behaviour (ASB) issues and escalate where necessary. Support the letting process for new tenants, from viewings and sign-ups through to settling-in support. Promote community engagement and help residents participate in scheme activities and local initiatives. Maintain accurate records in line with data protection and safeguarding procedures.Required Skills and Experience: Experience working within housing management or a related field. Strong customer service skills and the ability to work sensitively with older or vulnerable residents. Knowledge of housing legislation, tenancy management, and safeguarding principles. Ability to assess resident needs and make appropriate referrals to support services. Confident IT user, with experience using Microsoft Office and housing management systems. Excellent communication and interpersonal skills, with the ability to build strong working relationships. Ability to manage workload independently and respond effectively to emergencies or complex situations.Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Are you an experienced Technical Manager with a background in residential development and legacy site management? We are working with a leading UK residential developer who is looking to appoint an experienced Technical Legacy Manager on a contract basis to support the delivery of key legacy and building safety projects across its North London portfolio. This is an excellent opportunity for someone with a strong understanding of land transfers, Resident Management Companies (RMCs), managing agents and post-completion technical matters. The Role Reporting to the Technical Director, you will take ownership of legacy developments, helping to transfer responsibilities from the developer to Resident Management Companies while also managing the completion programme for Building Safety Case Reports (BSCRs) across multiple High-Rise Residential Buildings. Key Responsibilities • Manage the transfer of legacy residential developments into residential control., • Coordinate land transfers and Resident Management Company (RMC) handovers., • Chair meetings with solicitors, technical teams and asset managers to drive progress., • Manage programmes for managed land transfers and RMC director resignations., • Coordinate the handover of public spaces, country parks and other managed land., • Oversee the completion of Building Safety Case Reports across multiple high-rise residential buildings., • Review and coordinate legacy technical issues including:, • Fire Risk Assessments, • Fire Door Surveys, • Managing Agent defect reports, • Provide regular progress updates and delivery forecasts to senior management. About You To be successful, you will have: • Previous experience working as a Technical Manager within a volume housebuilder, • Proven experience managing legacy issues on completed residential developments., • Strong knowledge of Resident Management Companies, managing agents and land transfer processes., • Experience transferring RMCs from developer control to resident-led organisations., • Excellent organisational, communication and stakeholder management skills., • The ability to coordinate multiple workstreams and deliver projects to programme., • A methodical approach with excellent attention to detail. What's on Offer • Immediate start available., • 3–6 month contract with potential extension., • Flexible working pattern of 3–5 days per week., • Competitive day rate, dependent on experience., • Office-based in Ruislip, with occasional visits to sites and a satellite office. Hybrid working may be available following the initial induction period

4Recruitment Services are seeking a Housing Complaint Investigator to work for a housing association. You will be required to investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents. Following a period of initial training, you will have the opportunity to work in a hybrid capacity, with the flexibility to work from home. You can choose to be based from one of three office locations: Westminster, Ealing or the Pitsea site. DUTIES AND RESPONSIBILITIES INCLUDE: Conduct detailed investigations into resident complaints, gathering and analysing all relevant information to provide fair resolutions. Collaborate with internal teams and external contractors to collect evidence and support complaint resolution. Ensure all complaint-handling activities comply with the Housing Ombudsman Complaint Handling Code and relevant regulatory requirements. Maintain accurate and transparent records of all complaint-related interactions within the CRM system. Provide feedback to management and relevant teams on recurring issues to support service improvements and reduce complaint volumes. ESSENTIAL REQUIREMENTS INCLUDE: Proven experience in a similar role within a contact centre or customer service environment. Experience working within social housing or a similar public sector service environment (preferred). Excellent communication skills, both verbal and written, across telephone and digital platforms. Strong organisational and time management skills, with the ability to meet service level agreements (SLAs). Proficient in CRM systems, contact centre software (Genesys), and digital communication tools. Demonstrable experience working within a complaints-handling environment. Excellent knowledge and understanding of the Housing Ombudsman Complaint Handling Code. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

About the Project Plot 25 forms part of the wider Brent Cross Town regeneration in North London and will deliver a purpose-built student accommodation (PBSA) development comprising 662 private student rooms within a high-quality, design-led environment. The scheme has been carefully designed to provide students with a vibrant and supportive living experience that enhances university life while fostering a strong sense of community. The development consists of three interconnected buildings ranging from 9 to 22 storeys in height, providing a diverse mix of room types alongside extensive communal facilities, study areas, recreation spaces and resident amenities. The project represents a significant addition to the Brent Cross Town masterplan and contributes to the creation of a thriving new urban neighbourhood. The Role We are seeking a Quantity Surveyor to join the project team and support the commercial delivery of this landmark student accommodation development. Reporting to the Commercial Manager, you will be responsible for managing costs throughout the construction lifecycle, ensuring robust commercial controls are maintained and supporting the successful delivery of the project on time and within budget. Working closely with the site, design and delivery teams, you will assist with procurement, subcontract management, valuations, change control, cost reporting and final account agreements. The role offers the opportunity to gain exposure to a large-scale high-rise residential project within one of London's most significant regeneration programmes. About You You will hold a degree in Quantity Surveying or a related discipline and have experience working on residential, mixed-use or student accommodation projects. You will possess strong commercial awareness, sound contractual knowledge and the ability to manage stakeholder relationships in a fast-paced construction environment. This position would suit an ambitious Quantity Surveyor looking to further develop their career on a complex, high-profile development with significant opportunities for professional growth and progression

Resident Liaison Officer (RLO) Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer Location: Brent, West London Rate: £23.00 per hour (Umbrella) Sector: Social Housing | Property Services | Retrofit & Decarbonisation Mileage: Business mileage reimbursed at 45p per mile About the Role We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London. As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works. Build strong relationships with residents and provide regular updates on project progress. Coordinate access and appointments with residents and site teams to minimise disruption. Respond to resident enquiries and resolve concerns professionally and efficiently. Support vulnerable residents with empathy and ensure their individual needs are considered. Maintain accurate records of resident communications and project updates. Candidate Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar role within the social housing sector. Experience working on retrofit, planned maintenance, refurbishment, or decarbonisation projects is highly desirable. Excellent communication and interpersonal skills with the ability to build rapport and manage expectations. Strong organisational and problem-solving skills. Full, clean UK driving licence. What's on Offer £23.00 per hour (Umbrella). Business mileage reimbursed at 45p per mile. Opportunity to work on a high-profile social housing retrofit programme. Long-term contract with a reputable contractor. Apply Now If you have experience as a Resident Liaison Officer within the social housing sector and are looking for your next opportunity, we'd love to hear from you. Click the "Apply Now" button to submit your application today. Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, Customer Liaison Officer, Social Housing, Property Services, Planned Maintenance, Retrofit, Decarbonisation, Resident Engagement

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Resident Liaison Officer (RLO) External Cladding Remediation Full-time | Permanent South West London Resident Liaison Officer job in Battersea – supporting residents through a major external cladding remediation project, offering the opportunity to join a growing specialist contractor delivering high-profile residential refurbishment works. The Role This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering external cladding remediation and fire safety works on a large residential scheme in South West London. Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining strong communication throughout the project, ensuring residents are kept fully informed while works are carried out in occupied homes. This is a customer-focused role requiring previous RLO experience within social housing, refurbishment, retrofit, or external works projects, alongside strong communication and problem-solving skills. Key Responsibilities Acting as the main point of contact for residents throughout external cladding remediation works Building positive relationships with residents and maintaining clear communication across the project Managing resident queries, concerns, complaints, and access arrangements professionally and efficiently Issuing resident notifications, newsletters, and updates regarding planned works and programme changes Supporting site teams with access coordination and resident engagement across occupied properties Attending site meetings and maintaining accurate records of resident interactions and project updates Ensuring high levels of customer satisfaction throughout the duration of the project Requirements Previous experience working as a Resident Liaison Officer within social housing, refurbishment, retrofit, or construction Experience working on occupied residential projects is essential Strong communication and interpersonal skills with the ability to manage difficult situations professionally Confident liaising with residents, site teams, subcontractors, and client representatives Organised and proactive approach with strong administrative skills Ability to work independently and manage resident expectations effectively Full UK driving licence preferred Package & Benefits £30,000 – £40,000 salary depending on experience Pension scheme Long-term project pipeline and career progression opportunities Opportunity to join a growing specialist contractor delivering major remediation works Immediate start available This Resident Liaison Officer role in South West London offers the opportunity to join a major external cladding remediation project with a respected contractor delivering essential fire safety and refurbishment works across London. Apply now through Skilled Careers to be considered for this opportunity

Technical Manager (Property Services / Compliance & Asset Management) Salary: Up to £58,000 Location: South West London We are seeking an experienced Technical Services Manager to lead on a range of complex property services workstreams within a high-performing housing environment. This is a key leadership role with responsibility for ensuring compliance, driving service improvement, and overseeing critical areas including building safety, disrepair, damp & mould, fire risk actions, and contractor performance. You will provide strategic and operational oversight across multiple technical functions, ensuring statutory obligations are met, risks are effectively managed, and services are delivered to a consistently high standard. Working closely with senior leaders, contractors, and internal teams, you will play a central role in shaping performance, governance, and resident outcomes. Key Responsibilities Lead on compliance-related service areas including damp & mould (Awaab's Law), disrepair, fire safety actions, and building safety compliance Oversee contractor performance, procurement activity, mobilisation, and ongoing contract governance Ensure effective management and delivery of FRA actions, M&E requirements, EICRs, and LGSR compliance Manage risk, audit trails, and performance reporting for senior leadership and board-level governance Oversee disrepair case management, including legal liaison, cost control, and statutory compliance Drive data-led performance monitoring, identifying trends, risks, and service improvements Lead on complaints, Ombudsman responses, and external stakeholder engagement where required Manage and develop a multi-disciplinary team, ensuring high performance and accountability Contribute to service transformation, process improvement, and operational efficiency initiatives About You You will be a confident and experienced technical leader with a strong background in housing, property services, or a compliance-driven environment. You will bring: Strong experience in building safety, asset management, or repairs/disrepair services Proven track record in contractor management, procurement, and performance improvement Deep understanding of housing compliance, HHSRS, and statutory obligations Experience managing risk, budgets, and complex operational casework Strong stakeholder management skills, including working with senior leadership and external partners Analytical mindset with the ability to interpret data and drive service improvements Ability to lead teams, manage change, and operate effectively under pressure What We're Looking For A proactive, solutions-focused professional who can balance strategic oversight with hands-on delivery. You will be comfortable operating in a fast-paced environment, managing competing priorities, and driving high standards across technical and compliance functions. This is an excellent opportunity for a motivated leader looking to make a tangible impact on service quality, safety, and resident outcomes

A reputable housing provider in West London is seeking an experienced Housing Officer (fully site based) to join their housing operations team on a temporary basis. Location: West London Rate: £29.49 per hour Umbrella / £23.00-23.07 PAYE Contract: Temp Working Pattern: 35 hours per week | 5 days office based Start Date: Immediate Start Available DBS: Clear DBS required The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate with staff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential properties. Delivering end-to-end tenancy management services. Conducting tenancy audits, home visits, and estate inspections. Investigating and resolving anti-social behaviour cases. Managing tenancy breaches and enforcement action where required. Supporting vulnerable residents and making appropriate safeguarding referrals. Working closely with Income Officers to address rent arrears and tenancy sustainment issues. Liaising with internal departments, contractors, local authorities, and external agencies. Handling resident complaints and resolving complex housing issues. Ensuring compliance with housing legislation, policies, and regulatory requirements. Supporting void management and tenancy sign-up processes. Maintaining accurate records and case management notes.Essential Experience: Housing Officer / Neighbourhood Officer experience Social Housing, Local Authority or Housing Association background ASB case management experience Tenancy management and tenancy sustainment knowledge Estate inspections and resident engagement Knowledge of housing legislation and safeguarding Minimum 3-5 years’ experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systemsDesirable Level 3 Housing qualification or willingness to work towards CIH membershipYou will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today

Resident Liaison Officer (RLO) - Retrofit Programme Location: Hillingdon Salary: Up to £32,000 Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a retrofit programme based in Hillingdon. This is an excellent opportunity for an experienced RLO to support the delivery of energy efficiency and retrofit works within occupied social housing properties. You will be the key point of contact for residents, ensuring they are fully informed throughout the programme and receive a high standard of customer care. Key Responsibilities Acting as the main point of contact for residents throughout the retrofit programme. Communicating works schedules, access arrangements, and project updates. Carrying out resident consultations, home visits, and pre-start meetings. Managing resident expectations and resolving any queries or complaints. Working closely with site teams to coordinate access and ensure works run smoothly. Supporting vulnerable residents and ensuring appropriate measures are in place. Maintaining accurate records of resident communications and project progress. Attending site and client meetings, providing feedback on resident concerns. Promoting high levels of customer satisfaction throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer. Experience working on retrofit, SHDF, planned maintenance, decarbonisation, or social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £27.75-28.96 per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working – 3 Days Per Week Office-Based The successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock, maximising occupancy and income, managing a small team, delivering service improvements, and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income.Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects.Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries.We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role

Job Role - Deputy Care Manager Location - Uxbridge Salary - £35,000 - £36,000 DOE Job Type - Permanent About the Role Our client is looking for an experienced and compassionate Deputy Manager to join their leadership team at one of their care homes in Uxbridge supporting both their dementia and residential residents. This is a fantastic opportunity for a driven, hands-on care professional who is ready to take the next step into a senior leadership role, working closely with the Home Manager to deliver outstanding, person-centred care. You'll play a key role in the day-to-day running of the home leading by example on the floor, supporting and developing your care team, and ensuring every resident receives the highest standard of care, dignity and quality of life. Key Responsibilities Support the Home Manager in the overall leadership and operational management of the home, deputising in their absence. Lead, supervise and motivate care staff, ensuring rotas, staffing levels and skill mix meet residents' needs at all times. Champion person-centred dementia care, ensuring care plans are regularly reviewed and tailored to individual residents. Support the recruitment, induction, training and ongoing development of care staff. Conduct supervisions, appraisals and performance management discussions with team members. Monitor and maintain compliance with CQC standards, safeguarding procedures and all relevant regulations. Support audits, inspections and quality assurance processes, helping drive continuous improvement. Build strong, trusted relationships with residents and their families, handling concerns and feedback with empathy and professionalism. Manage incidents, accidents and safeguarding concerns in line with policy, escalating appropriately. Support effective management of the home's budget, including agency usage and staffing costs. What Our Client is Looking For Proven experience in a senior care role (Senior Carer, Team Leader, Deputy Manager or similar), ideally within dementia and/or residential care. NVQ/QCF Level 3 in Health & Social Care as a minimum; Level 5 (or working towards) is desirable. Strong working knowledge of CQC standards, safeguarding procedures and current care legislation. A genuine passion for dementia care and improving residents' quality of life. Confident leadership and people management skills, with the ability to motivate and develop a team. Excellent communication skills, with the ability to build rapport with residents, families and external professionals. Flexibility to support on-call duties and provide hands-on cover when needed. A positive, can-do attitude and a genuine commitment to delivering outstanding care

A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: £23.00 - £23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints, manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints, enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints, ensuring fair, robust and timely outcomes. Draft high-quality Stage 1, Stage 2 and Member enquiry responses. Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code. Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases. Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records, audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives.About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office.Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one.Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries OfficerApply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you