Sales hospitality jobs in United Kingdom - Page 2

This is an exciting opportunity to lead our new Urban Baristas Maida Vale café through its opening and beyond. You’ll help establish a strong team and café culture, oversee the day-to-day operation and maintain consistently high standards across every part of the customer experience. You’ll combine confident leadership with commercial awareness and a genuine passion for specialty coffee. Key Responsibilities • Help prepare the Maida Vale café and team for a successful October opening., • Lead all aspects of daily café operations, including opening and closing, team management and stock control., • Deliver excellent customer service and resolve concerns promptly and professionally., • Recruit, train, motivate and develop a positive, high-performing team., • Maintain consistently high standards across coffee, service, cleanliness and presentation., • Develop and implement plans to achieve sales targets, improve profitability and support business growth., • Monitor stock levels and order coffee beans, supplies and merchandise as required., • Ensure full compliance with food hygiene, health and safety requirements., • Maintain the quality and consistency of coffee preparation, coaching the team where needed., • Coordinate events, promotions and local marketing initiatives to build awareness, engagement and sales., • Keep up to date with industry trends, brewing techniques and new coffee products, sharing knowledge with the team. About You • Previous management experience within specialty coffee or a similar hospitality environment., • Strong knowledge of coffee origins, flavour profiles and brewing techniques., • Confident in espresso extraction, including grind adjustment, dosing and tamping., • Skilled in milk steaming and latte art., • A proven ability to lead, motivate and develop a team., • Friendly, approachable and committed to outstanding customer service., • Highly organised and able to manage competing priorities in a fast-paced environment., • A confident problem-solver who can make sound decisions under pressure., • Familiar with stock management, point-of-sale systems and day-to-day business operations., • Positive, dependable and committed to teamwork and continuous learning., • Flexible availability, including weekends and public holidays., • Food-handling certification and knowledge of health and safety regulations are desirable.

Connie’s Pizza — Queens Road Peckham, London Full-time | 48 hours per week £32k + Service Charge + Bonus Scheme About Connie’s Connie’s Pizza is London’s first Bri-talian pizzeria from Andrea Asciuti, founder of 081 Pizzeria. Named after his wife, Connie’s is proper London-style pizza, with Italian soul — light, crispy and full of flavour. The kind of local pizzeria you wish was on your street. We are growing, with a new Connie’s opening in Brighton this winter and further London openings already planned for next year. The Role We are looking for an Assistant Manager to join our team and play an important role in our continued growth. Working closely with the General Manager, you will help lead the restaurant, run shifts and ensure consistently high standards of service, hospitality and operations. Key responsibilities include: • Leading and supporting the FOH team during service., • Running shifts confidently and taking ownership of daily operations., • Delivering excellent guest service and handling feedback professionally., • Supporting staff training, development and performance., • Ensuring high standards of food safety, cleanliness and presentation., • Supporting sales, labour, stock and cost control., • Assisting with rotas, team organisation and day-to-day administration., • Working closely with the GM to improve operations and develop the business. What We’re Looking For • Previous experience in a restaurant management or supervisory position., • A confident and hands-on leader who leads by example., • Excellent communication and organisational skills., • Ability to remain calm and make decisions under pressure., • Strong hospitality and customer-service skills., • Commercial awareness and an understanding of restaurant operations., • Someone ambitious who wants to grow with the business. What We Offer • 48-hour full-time contract, • £32k + Service Charge, • Career progression within a growing restaurant group., • Opportunities to be involved in future openings across London and beyond., • A hands-on management role with genuine responsibility., • A passionate, ambitious and supportive team.

Firmdale Hotels is renowned for our unique and luxurious boutique hotels located in the heart of London and New York. Our properties are celebrated for their stylish interiors, exceptional service, and a commitment to creating memorable guest experiences. At Firmdale, we pride ourselves on fostering a supportive and collaborative work environment where our team members can thrive and grow. We are thrilled to offer an exciting opportunity for a talented Night Chef to join our esteemed team at the Ham Yard Hotel. As a Night Chef, you will play a crucial role in maintaining our high standards of culinary excellence during the night shift. This position is perfect for someone who thrives in a fast-paced environment and enjoys the unique challenges of working outside normal operating hours. Responsibilities: • Prepare and cook high-quality dishes in accordance with our established recipes and standards., • Maintain a clean, organised, and efficient kitchen workspace., • Ensure all food items are stored and handled properly to maintain freshness and prevent contamination., • Collaborate with other kitchen staff to ensure smooth and efficient operations during the night shift., • Adhere to all health and safety regulations, maintaining a safe working environment. What you Need: • Proven experience in a similar role, preferably in a high-end hotel or restaurant., • Exceptional attention to detail and a passion for food., • Strong organisational and communication skills., • Ability to work independently as well as part of a team., • Flexibility to work night shifts and adapt to varying schedules. What We Offer: • Competitive salary of £ 38,370 plus service charge., • A balanced work schedule of 4 days on and 4 days off., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurantss, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

Yard Sale Pizza is on the search for a Delivery Cyclist to join our amazing team. Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. We're hiring enthusiastic Delivery Cyclists to join our team, working across evenings and weekends to deliver pizzas to the local residents. We have e-bikes with top speeds of 25km/h with some shops equipped with only e-bikes to ensure an efficient delivery service! We're also offering a fantastic opportunity for cyclists to become a moped driver! You can complete a CBT course with 50% paid by the company (terms and conditions apply). Thorough training will also be provided. What's on offer: • Paying £12.71 per hour, • Opportunities to progress to Senior Cyclist Position, • Permanent contract - up to 5 shifts per week depending on the needs of the business., • All overtime is paid for, • Payment every 2 weeks, • Team Tips paid monthly based on how many hours you work, • Other bonus incentives and refer-a-friend scheme, • We'll pay half of CBT for those interested to drive mopeds (Terms apply), • With our in-house Training programs you can become a manager or a pizza chef!, • E-Bikes and weatherproof equipment provided Essential requirements: • Available to work Friday and Saturday evenings (shifts finish up to 11.30pm), • Must have cycling experience / love for cycling, • Excellent road / navigation experience, • Working smart phone with data & good knowledge of local areas, • Delivery experience not essential but you must have excellent customer service skills, • Team player & positive attitude, • Applicants must be at least 17 years old to apply. Other perks include • Free pizza on shift, • Staff parties throughout the year, • Uniform and other merchandise to celebrate your milestones working with us, • Hospitality Action's Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can't wait to hear from you! Pizza & Love, **YSP

Firmdale Hotels is renowned for its luxury boutique hotels in London and New York, offering unparalleled service and unique, stylish experiences. At The Soho Hotel, one of our flagship locations, we pride ourselves on creating an environment where both guests and employees feel valued and inspired. We have an exciting opportunity for a passionate and dedicated Waiter to join our dynamic and highly successful team at The Soho Hotel. As a Waiter, you will play a crucial role in ensuring our guests have an exceptional dining experience. You will thrive in our fast-paced, vibrant atmosphere, handling multiple tables with efficiency and grace. Responsibilities: • Warmly welcome guests, take orders, and make personalised recommendations to enhance their dining experience., • Serve food and beverages promptly, ensuring each dish meets our high standards of presentation and quality., • Accurately process payments, manage billing, and handle any financial transactions with professionalism., • Respond promptly and effectively to any guest inquiries or special requests, ensuring their needs are met with a smile., • Work closely with the kitchen and other staff to ensure seamless service and a harmonious work environment., • Maintain a keen eye for detail to ensure the dining area is always immaculate and well-organised. What you Need: • Proven experience in a similar role within a high-end restaurant or hotel setting., • Demonstrate exceptional attention to detail in all aspects of service., • Possess a high standard of food and beverage knowledge, with a passion for fine dining., • Ability to work effectively within a team, supporting and developing colleagues as needed., • Excellent organisational and communication skills to interact seamlessly with guests and team members., • A genuine passion for hospitality and a commitment to delivering outstanding service. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Inspired by one of London's most creative and iconic neighbourhoods, The Soho Hotel is a celebration of modern art, bold design and the vibrant energy that has made Soho famous the world over. Widely regarded as Soho's first luxury hotel when it opened in 2004, it sits on a quiet street at the heart of this buzzing entertainment district, surrounded by top London restaurants, theatre and music in every direction. To work here is to be immersed in that creative spirit every day. The Soho Hotel is a place where personality and passion are valued as much as skill, and where every member of the team plays a part in bringing an extraordinary guest experience to life. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, The Telegraph, 2024, • Coolest Hotels in London, The Times, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Imagine being at the heart of creating memorable events. From corporate meetings to social celebrations, you’ll be the first point of contact for enquiries, helping to turn leads into confirmed bookings and coordinating every detail for a seamless experience. Each day is a chance to connect with clients, and grow your skills in business development, client management, and event coordination. As Sales & Events Executive, you’ll play a key role in driving the hotel’s events success and ensuring every event is exceptional. What You Will Do In This Splendid Role You’ll bring energy, enthusiasm, and a client-focused mindset to every enquiry. Here’s what you’ll be up to: • Handling incoming corporate and social enquiries, convert leads into confirmed bookings, and ensure every client feels valued., • Conducting site visits, meeting with clients, and showcasing the facilities, helping them envision and plan their perfect event, • Contribute to the function’s targets, assist with promotional activity, and provide insights to maximize business opportunities, • Manage contracts, proposals, and event details What Makes you Splendid? We live by our values, and we’d love you to bring them to life every day: • Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Honest - You’ll be part of a team that believes in doing the right thing., • Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results., • Open - If you believe that great work starts with great relationships, you’ll feel right at home here. Bring your enthusiasm, professionalism, and flair for events, and we’ll give you the platform and support to make your mark. Benefits When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

*Incipio curates beautiful spaces with vibrant atmospheres for great times.* Vibrancy: the state of being full of energy and life Our Assistant Managers are pro-active, detailed, operational leaders for their teams. They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of their teams. BENEFITS + BEST BITS • Transparent and fair TRONC payments, • Pergo development programme, • Up to 10% Bonus based off of performance and KPI's set and agreed with your General Manager, • Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards, • Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio, • Referral Bonus: refer a friend and once they have passed their probation you receive a bonus, • 60% of our management teams are people we have progressed internally, • Career development + opportunity to grow and expand in this role as the business expands, • Company awards to celebrate team and regular events, • Incentive Trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)·, • Paid sick leave, • Compassionate Leave, • Enhanced Maternity, Paternity and Adoption leave, • Length in service; earn additional holiday after 2 years continuous service, • Incipio FC + Seasonal Socials, • 50% discount for food and drink in all of our venues WHAT YOU’LL BE GETTING UP TO • Bridging the gap between the team and senior management, using clear, effective and simple communication, • Using imaginative revenue driving ideas to drive the business forward, • You lead joyous and independent shifts and ensure high service standards are kept to, including actively coaching your team in their development., • You ensure the venue runs efficiently by leading from the front, being approachable and driving outstanding hospitality at every opportunity., • Creative cocktail ideas and champion menu development from your team, • You ensure our guests are shown the best possible experience and are looked after safely when in our venues and leaving., • You motivate your team by providing excellent support and training ensuring your team are happy, engaged and full of joy., • You drive both sales and the business performance by using financial data and planning effectively., • Be obsessed with learning, pushing for your own development and career progression, • Having fun, laughing a lot and bringing the good vibes WHAT WE’RE LOOKING FOR • Someone who has a passion for individual hospitality experiences, • People focused, delivering structured inductions to new team members and encourage development, • A problem solver who enjoys collating feedback and ideas from others and implementing that into a single focus, • You have a discipline for implementing exceptional standards, • You are calm in high pressure environments, • You have a big heart and want to impart your knowledge onto your team Incipio & Inclusivity We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

Imagine being at the centre of creating seamless and memorable events. From corporate meetings to special projects, you’ll be the first point of contact on the Meetings & Events floor, ensuring every detail runs smoothly and every guest feels supported. Each day is a chance to grow your skills, collaborate across teams, and contribute to the success of the hotel’s events. As Event Coordinator, you’ll help bring every event to life. What You Will Do In This Splendid Role You’ll bring energy, organisation, and a client-focused mindset to every enquiry and event. Here’s what you’ll be up to: • Coordinate and support events, ensuring every client request is met and every detail is managed efficiently, • Prepare and maintain event documentation, systems, and schedules to support smooth operations, • Liaise with clients, colleagues, and suppliers to ensure a seamless and memorable experience., • Support the Sales & Events Executive and wider team with administrative and commercial tasks, • Help maintain resources, track inventory, and ensure all event-related processes are accurate and up to date. What Makes You Splendid? We live by our values, and we’d love you to bring them to life every day: • Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Honest - You’ll be part of a team that believes in doing the right thing., • Brilliant - You bring energy, creativity, and a commitment to excellence., • Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others. Bring your organisation, energy, and enthusiasm, and we’ll give you the platform to make every event a success and help the hotel shine. Benefits When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

About Lowlu Lowlu is a sauna and cold plunge business. Our mission is to bring the joy of sauna and plunge to as many people as possible. We currently operate sites in Kentish Town and Wandsworth and this is our exciting 3rd site opening, based inside the state-of-the-art Rocket Padel facility in Ilford. We're a young, fast-growing startup and we plan on opening more sites very soon. For the right person, there is real opportunity to get involved in other areas of the business beyond your site and grow with us. Key responsibilities include: • Greeting and checking in guests, answering questions, and gathering feedback, • Handling any urgent site issues e.g. access problems, minor technical issues, • Monitoring the site's condition, taking pride in the appearance and functionality of the space, noticing when things need fixing or updating, • Flagging anything that requires further attention to the Lowlu team, • Suggesting ideas and improvements to help enhance the customer experience and overall site operations, • Tidying and cleaning the site between sessions\, • Flyering and promoting the site (this will be supported by our marketing team) Requirements: • You live in or close to Ilford, • Sauna and/or cold plunge fan!, • Naturally outgoing, warm and comfortable in a customer-facing role, • Self-sufficient, reliable and proactive — a genuine do-er, • Strong attention to detail and pride in your environment, • Happy to clean and maintain the space as part of your daily routine, • Calm and resourceful when faced with unexpected issues, • Clear communicator with great interpersonal skills, • Good time management, planning and task management, • If you are not local enough to walk, you will need your own transport — there is free parking on site Nice to Have: • Previous hospitality experience, especially within spa, sauna or wellness environments, • Experience with light maintenance: DIY and handiwork, • Can drive and have access to a vehicle No prior sauna or wellness experience? No problem. Full training and ongoing support will be provided. What You Get • £13/hour, paid fortnightly, • Free access to the saunas and cold plunges, • Discount at Rocket Padel, • Paid training at our Kentish Town site before you start, • First aid certification covered by us, • The chance to grow with a young, ambitious team that is expanding fast Training and Safety We take the wellbeing of our guests and our team seriously. Before you go live on site you will complete a first aid course and a series of training quizzes to make sure you feel confident, safe and fully prepared for every situation. Full ongoing support is provided throughout. Shifts Morning shift: 06:00 to 14:00 Evening shift: 14:00 to 22:00 Shifts will generally follow these morning and evening patterns but can be subject to change. Exact rota TBC as this is a brand new site and we will work with you to find a pattern that works.

Ciao! If you love the buzz of a busy pizzeria, enjoy being right in the middle of the action and know that your team comes before your ego, keep reading. If you're looking for a quiet 9 to 5 role spent sitting in an office, this probably isn't for you. If you think management means standing back and telling everyone else what to do, it probably isn't for you either. At Fatto a Mano, our managers are hands on. You'll lead from the floor, support your team through busy services and work closely with the General Manager to keep the whole pizzeria moving. We're looking for an experienced Assistant General Manager who is dedicated, positive and full of energy. Someone who enjoys the chaos of a busy service, stays calm under pressure and always has a "third eye" on what is happening around the pizzeria. What you'll be doing • Supporting the General Manager with the day to day running of the pizzeria, • Leading energetic, organised and memorable services, • Training, developing and motivating the team, • Creating a positive culture where people enjoy coming to work, • Driving sales while delivering an excellent experience for every customer, • Keeping an eye on the details, from the door and floor to the bar and pizzeria, • Stepping into any role when the team needs your support, • Maintaining high standards across service, cleanliness and presentation, • Helping manage rotas, stock, labour and other operational responsibilities Who we're looking for • An experienced hospitality manager who loves being on the floor, • A confident and positive leader who brings people together, • Someone organised, reliable and calm under pressure, • A strong communicator who can give clear direction and feedback, • Someone commercially aware who understands how to drive sales, • A people-focused manager who enjoys training and developing others, • Someone who takes ownership and notices what needs doing without being asked, • A real team player with plenty of personality and positive energy This isn't just about experience. It's about attitude. We need someone who wants to grow with the business, develop a brilliant team and help create a pizzeria where both our team and customers feel the positive energy. About Fatto a Mano We make proper Neapolitan pizza, but we're really in the people business. Since opening our first pizzeria in Brighton in 2015, we've continued to grow across Brighton & Hove and London. We're proud to be recognised as one of CODE Hospitality's Happiest Places to Work 2026, celebrating the positive culture we work hard to create for our teams. We're proud of our food, our people and the lively atmosphere that makes every Fatto pizzeria different. You'll receive competitive pay, company benefits, team discounts and genuine opportunities to develop within our growing business. If you're ready to get stuck in, lead with energy and help us deliver brilliant service, we'd love to hear from you.

We are a wellness brand serving elevated beverages within 2 stores in London since 2020. We are excited to continue our journey in the industry and grow with an excellent team. As we grow, we are looking for store leaders in both, South Kensington and Mayfair to show leadership and maturity. Duties include: • Sending daily reports to operations manager - sales reports/ stock reports/ special moments/ operational needs, • Lead service with professionalism and a duty of care, • On shift training and quality control, • Complaint handling, • Scheduling, • Checklist management We are looking for candidates that truly care about hospitality and their team, someone who has passion beyond their duties and someone who is excited to grow with us a brand. At tease we don't as our customers what they want, we ask them how they feel. Required experience: • Confident on a coffee machine, • Worked in fast paced drinks service, • Food safety and hygiene, • Strong customer service skills Look forward to hearing from you, we are looking to hire within the next 2 weeks and be ready for the floor by July 1st.

Firmdale Hotels is a collection of award-winning boutique hotels located in the heart of London and New York. Renowned for our vibrant interiors, exquisite dining experiences, and exceptional service, we pride ourselves on creating unique and memorable stays for our guests. At Firmdale, we value innovation, teamwork, and dedication, and we believe our employees are the heart of our success. We are thrilled to offer an exciting opportunity for a Room Service Waiter to join our dynamic and dedicated team at the prestigious Ham Yard Hotel. If you are enthusiastic about hospitality and thrive in a fast-paced environment, this role is perfect for you. As a Room Service Waiter, you will play a crucial role in ensuring our guests have a seamless and delightful in-room dining experience. Responsibilities: • Take and deliver guest orders with efficiency and accuracy., • Make personalised recommendations to enhance the dining experience., • Ensure timely delivery of food and beverages to guest rooms., • Respond promptly and courteously to guest requests and inquiries., • Maintain a high standard of cleanliness and organisation in the service area., • Collaborate effectively with kitchen and front-of-house staff to ensure a smooth service flow. What you Need: • Thrive in a busy environment and handle multiple tasks simultaneously., • Exhibit meticulousness in taking and delivering orders to meet our high standards., • Demonstrate a strong commitment to providing exceptional service and creating memorable experiences for our guests, • Keep track of orders and communicate effectively with team members and guests., • Work harmoniously within a team, contributing to a supportive and positive work atmosphere. What We Offer: • Competitive hourly rate from £17.00 to £18.00 inclusive of service charge, • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

The bar staff is responsible for delivering exceptional customer service by preparing and serving beverages, both alcoholic and non-alcoholic, in a timely and professional manner. This role requires a keen attention to detail, strong interpersonal skills, and a thorough knowledge of drink recipes and mixology techniques. The ideal candidate will be able to create a welcoming atmosphere, maintain a clean and organized bar, and ensure all legal regulations related to alcohol service are followed. Key Responsibilities: 1. Drink Preparation and Service: • Mix and serve a variety of beverages, including cocktails, mocktails, wines, beers, and spirits., • Provide recommendations to customers on drink selections based on their preferences., • Ensure all drinks are prepared according to standard recipes and portion sizes. 1. Customer Service: • Greet and engage with customers in a friendly and professional manner., • Take orders accurately and ensure customers are served promptly., • Address customer inquiries and complaints efficiently, escalating issues to the Bar Manager when necessary. 1. Bar Maintenance and Cleanliness: • Keep the bar area clean and organized, including washing glassware, cleaning countertops, and maintaining equipment., • Restock bar supplies such as liquor, mixers, garnishes, and other essentials throughout the shift., • Conduct regular inventory checks and report shortages or discrepancies to the Bar Manager. 1. Cash Handling and Transactions: • Handle cash and credit card transactions accurately, ensuring all sales are recorded correctly., • Balance the cash register at the end of the shift, reporting any discrepancies. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Comply with all local laws and regulations regarding the sale of alcohol, including verifying customer age and refusing service to intoxicated patrons., • Attend regular training sessions on responsible alcohol service, first aid, and emergency procedures. 1. Team Collaboration: • Work closely with other bar staff, waitstaff, and kitchen staff to ensure efficient service., • Assist in the training of new bar staff as needed., • Participate in staff meetings and contribute to the continuous improvement of bar operations. Qualifications: • Previous experience as a bartender or in a similar role is preferred., • Strong knowledge of mixology, drink recipes, and beverage trends., • Excellent communication and customer service skills., • Ability to work in a fast-paced environment while maintaining high standards of service., • Basic math skills for handling cash transactions., • Flexibility to work evenings, weekends, and holidays as needed. Physical Requirements: • Ability to stand for long periods of time., • Capable of lifting heavy items, such as cases of liquor or beer kegs, as required. Additional Skills: • Certification in responsible alcohol service (e.g., TIPS or equivalent) is a plus., • Passion for the hospitality industry and a positive attitude.

BAR SUPERVISOR – GAIA We are currently seeking an experienced and passionate Bar Supervisor to join the team at GAIA in London. This is an exciting opportunity for a driven hospitality professional who thrives in a fast-paced luxury dining environment and is passionate about delivering exceptional beverage experiences while supporting the leadership and development of a high-performing bar team. KEY RESPONSIBILITIES • Supervise the day-to-day operations of the bar, ensuring smooth, efficient, and high-quality service at all times., • Lead by example, motivating and supporting the bar team to maintain exceptional service standards while ensuring all beverages are prepared and presented in line with GAIA standards., • Assist with training, coaching, and developing bar team members to enhance product knowledge, service skills, and operational excellence., • Support the implementation of seasonal beverage menus and maintain excellent knowledge of cocktails, wines, spirits, and premium products., • Maintain effective stock control, minimising wastage through accurate inventory management, stock rotation, and adherence to company procedures., • Ensure the bar remains clean, organised, and fully compliant with health, safety, and hygiene regulations., • Support management in monitoring bar performance, sales, and operational standards, contributing to the achievement of financial and productivity targets., • Work closely with the wider management team to ensure seamless communication across departments and consistently deliver a luxury guest experience. ABOUT YOU • Proven experience as a Bar Supervisor, Senior Bartender, Head Bartender, or in a similar role within a premium or luxury hospitality environment., • Strong knowledge of cocktails, spirits, wines, and current beverage trends., • Experience working in high-volume, fast-paced bar operations., • A hands-on leader with excellent communication, organisational, and team development skills., • Good understanding of stock control, inventory management, and cost-conscious beverage operations., • Passionate about delivering exceptional guest experiences and maintaining the highest hospitality standards., • Highly organised, detail-oriented, proactive, and able to perform effectively under pressure., • Experience within luxury restaurant concepts or high-end London venues is highly desirable. WHAT WE OFFER • Salary: £45,600 per annum + tips, • Career growth opportunities within Fundamental Hospitality., • A professional and supportive working environment., • The opportunity to be part of one of London's most exciting luxury dining destinations. If you are ready to take the next step in your hospitality career and join a globally recognised luxury brand, we would love to hear from you. Candidates must have the right to live and work in the UK. This is not an exhaustive list of responsibilities. A full job description can be provided upon request.

Reporting to the Head of Marketing and working alongside the Marketing Manager, you will play a key role in driving marketing performance across [Firmdale Hotels'](http://www.firmdalehotels.com) eleven properties in London and New York. Using data-driven insights, you will help grow customer acquisition and engagement across our hotels and restaurants through targeted digital marketing campaigns. You will thrive on working with large datasets, uncovering the stories behind the numbers and transforming them into actionable insights that drive performance. You will collaborate with teams across the business, from General Managers to Revenue and IT, connecting data points and developing a strong understanding of both our brand and our guests. ++RESPONSIBILITIES++ CRM & Email Marketing • Own the data integrity and performance of the Firmdale Hotels CRM database, implementing best practices for governance, auditing and data cleansing in partnership with the Marketing Manager., • Drive sustainable database growth across key customer touchpoints, identifying opportunities to enhance guest understanding while maintaining brand integrity and privacy standards., • Analyse audience and booking data to identify seasonal trends, customer behaviours and revenue opportunities, creating targeted B2B and B2C audience segments., • Partner with operational teams to optimise our integrations with wider group booking platforms (SevenRooms, OpenTable, Opera etc.) and leverage customer insights to increase opt-ins, engagement and retention., • Oversee third-party CRM integrations, ensuring data flows seamlessly and systems operate effectively., • Work closely with the Data Protection Officer (DPO) to ensure GDPR compliance and continuously improve data capture, management and retention processes. Paid Digital Marketing • Develop customer acquisition and retention strategies with individual performance metrics, analysis and campaign optimisation., • Support our external agencies with the planning, management and optimisation of paid media campaigns, including PPC, Google Hotel Ads, social media (Meta) and emerging AI-driven advertising platforms., • Monitor campaign performance, provide actionable insights and collaborate with agency partners to maximise return on investment., • Deliver analysis and reporting on all paid media activity, identifying opportunities to improve targeting, engagement and conversion. SEO, GEO & AI • Collaborate with our SEO agency and wider marketing team to improve organic visibility, onsite SEO performance and Generative Engine Optimisation (GEO)., • Lead evaluation of emerging AI technologies, recommending and implementing initiatives that enhance brand visibility across AI search platforms and improve marketing intelligence capabilities. Website & Digital Experience • Work with the Marketing Manager to support the ongoing optimisation of website structure, user experience and conversion performance., • Work with agency partners to refine analytics implementation and measurement frameworks., • Develop and maintain tracking standards, including UTM governance and campaign attribution., • Oversee website-related system updates and ensure digital platforms remain fit for purpose. Strategy, Insights & Reporting • Spearhead digital transformation initiatives seeking out new opportunities to develop and improve the digital marketing function., • Monitor and report on digital performance across the brand and individual hotels, analysing traffic, engagement, database growth, leads and conversions., • Develop and maintain a robust tracking strategy for all marketing campaigns and activations to ensure that we can measure performance across multiple channels (email, social, search, PR and website)., • Work closely with the revenue team to develop data-driven tactical strategies to increase bookings across the hotels at key times of the year and at key parts of the sales funnel, • Manage reporting dashboards and visualisation tools (GA4, TapClicks and other platforms), ensuring stakeholders have access to clear, actionable insights., • Oversee Google Tag Manager and ensure accurate tracking across all digital touchpoints., • Identify growth opportunities across rooms, restaurants, bars and wider hotel experiences through customer and performance analysis., • Communicate insight-led recommendations, successes and key learnings to stakeholders, helping shape future marketing strategy. ++Location and Hours:++ • 9am to 6pm Monday to Friday, based at our Head Office in Soho., • Comfortable working on-site across multiple hotel locations and maintaining a visible presence to embody and represent the brand. ++REQUIREMENTS++ • At least 5 years' experience in digital marketing, preferably in the luxury hospitality sector working across hotels and restaurants, • Strong knowledge of the Google Suite including GTM and GSC, • Comfortable working with large datasets and translating them into actionable recommendations, • Experience working with a restaurant reservation platform, preferably SevenRooms and/or OpenTable, • Strong understanding of Google Ads, SEO, GEO and paid search, • A good understanding of the evolving digital landscape, including AI, • Data-orientated and proactive, • A genuine interest in hospitality and design, • Highly organised with meticulous attention to detail, • Excellent communication and presentation skills

We are seeking a enthusiastic and proactive Assistant Manager to join our Warm Rosette Pub in Barnes! We’re a community-focused pub in Barnes, with a strong reputation for great food, drinks and service. Alongside our everyday pub trade, we host a wide range of events, from birthdays and private parties to weddings, celebrations and larger gatherings. We’re looking for someone who is confident leading a team, passionate about hospitality and understands what it takes to run a successful pub. Working closely with the General Manager, you’ll play an important role in the day to day running of The Crossing. You’ll be a hands-on leader who is equally comfortable managing a busy Friday night, overseeing a private celebration or making sure the cellar is running perfectly. You’ll help ensure that our guests receive consistently excellent service while supporting the team and maintaining the high standards we expect across the pub. Key responsibilities • Supporting the General Manager with the day-to-day operation of the pub, • Leading and motivating the team during busy services, • Maintaining consistently high standards of service, presentation and hospitality, • Taking responsibility for the pub in the absence of the General Manager, • Managing and maintaining the cellar, gas, • Managing stock levels, deliveries and stock rotation, • Supporting ordering and reducing waste and unnecessary stock loss, • Ensuring licensing, health & safety and company procedures are followed, • Training and developing team members, • Dealing confidently and professionally with guest feedback and complaints, • Helping maintain excellent relationships with regular customers and the local community Events are an important part of The Crossing, so experience in private hire and event management is highly desirable. This will include: • Liaising with guests and helping understand their event requirements, • Helping plan and organise events from enquiry through to completion, • Coordinating with the kitchen and front-of-house teams, • Ensuring event spaces are prepared and presented to a high standard, • Managing timings, menus, drinks packages and special requests, • Providing a warm, professional and personal service to hosts and their guests, • Helping generate repeat business and positive recommendations We’re looking for someone who: • Has previous experience in a supervisory or management role within a pub, bar, restaurant or similar hospitality environment, • Is confident and experienced with cellar management, • Has a genuine interest in beer, drinks and hospitality, • Has experience working with private events, functions or celebrations, • Is confident leading a team and taking responsibility, • Has excellent attention to detail and high standards, • Is calm and organised under pressure, • Has excellent communication and customer service skills, • Is commercially aware and understands the importance of sales, GP, stock control and reducing waste, • Is friendly, approachable and enjoys getting to know customers, • Is willing to be hands-on and lead by example, • Has a positive attitude and takes pride in the venue they work in What we offer • A key management position within a well-established Barnes pub, • Great shift patterns, this is not a late pub, • A friendly and supportive working environment, • The opportunity to take ownership and make a real impact, • Festive bonuses, • Staff benefits and discounts This is a role for someone who genuinely enjoys pub life — someone who can confidently run a busy service, look after a cellar, lead a team and make sure a wedding, birthday or celebration is an event guests will remember. If you’re passionate about hospitality, take pride in high standards and want to be part of a busy, ambitious pub in the heart of Barnes, we’d love to hear from you.

Are you ready to embark on an adventure where your dedication to security meets the epitome of hospitality? At Ham Yard Hotel, part of the renowned Firmdale Hotels group, we pride ourselves on delivering exceptional experiences. We are currently seeking a Security Officer to become a cornerstone of our team, ensuring the safety and well-being of our cherished guests and esteemed staff. As a Security Officer at Ham Yard Hotel, you will play a pivotal role in maintaining the tranquillity and security of our esteemed establishment. Your primary focus will be to safeguard our guests and team members, extending a warm and professional welcome to all who enter our doors. Responsibilities: • Maintaining a constant presence in the courtyard and guest lobby areas, remaining vigilant to identify and address any potential risks or concerns, ensuring a safe environment for all., • Providing recommendations and promoting our hotel facilities to enhance the guest experience, showcasing the exceptional amenities available., • Collaborating seamlessly with fellow team members to uphold our commitment to unparalleled service and guest satisfaction., • Embodying our values of integrity and excellence, consistently delivering exceptional customer service with a proactive and adaptable approach. What you Need: • A valid SIA License, demonstrating your commitment to maintaining high standards of security., • A solid knowledge of London, allowing you to navigate the city with ease and assist guests with local recommendations., • A flexible work ethic, capable of adapting to a 8-hour shift pattern (5 days on, 2 days off) with hours between 4:00 pm and 12:00 am - Tuesday to Saturday., • Exceptional customer service skills, ensuring every interaction leaves a lasting impression of warmth and professionalism., • A collaborative spirit, ready to contribute to a cohesive team environment dedicated to excellence. What We Offer: • Competitive annual salary of £33,000 plus service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

It started with a little oven in a backyard... Twelve years on, that same energy has taken us to 17 shops across London, with shop 18 just around the corner (and plenty more to come!). Along the way, we've thrown some pretty unforgettable parties, teamed up with incredible people, raised money for causes close to us and served a lot of pizza to our neighbourhoods. Through it all, one thing hasn't changed, we've always done things our way: handmade, hand-delivered and always local at heart. We're a team of passionate people who love great food, good vibes and doing things our own way. We take pride in every pizza we make and bring energy, care and personality to every shift. As we continue to grow across London, we're looking for people who bring the buzz, give a sh*t, support their teammates and genuinely care about creating brilliant experiences for our customers and communities. It's a fast-paced, friendly environment where everyone plays a part in our success and has fun along the way. Now we're at a seriously exciting point of growth and we're looking for an Operations Manager to join our Operations Team and help shape what's next! The Role: This role is all about driving operational excellence across multiple shops, building high-performing teams and delivering outstanding results! You'll work closely with our Shop Managers, supporting and developing them to deliver world-class pizza, exceptional customer service and strong commercial performance. This is a field-based role with regular travel across our London shops, alongside attendance at meetings and planning sessions! We expect our Operations Managers to spend the majority of their time in our shops, coaching teams, developing the management teams and making sure every location delivers the Yard Sale Pizza standard! We're looking for someone who brings great energy, leads from the front and never compromises on quality. Someone who builds strong relationships, communicates with confidence and holds themselves and others accountable. You'll play a huge part in creating a culture where our teams love coming to work, our customers love ordering from us and every shop consistently delivers the Yard Sale Pizza experience. What you'll be doing: • Leading and supporting five Yard Sale Pizza shops to deliver exceptional operational performance, customer experience and profitability., • Coaching, developing and motivating management teams to build high performing teams and create a culture of accountability and continuous improvement., • Taking ownership of sales, labour, food costs and overall P&L performance across your shops, identifying opportunities and implementing action plans to drive results., • Monitoring labour deployment and productivity to ensure every shop delivers outstanding service whilst maintaining efficient labour costs., • Driving industry leading delivery performance by improving out the door times, driver dispatch and operational efficiency., • Ensuring every single pizza leaving the kitchen meets Yard Sale Pizza's product and brand standards., • Conducting regular operational audits covering food safety, health & safety, equipment maintenance and compliance to ensure every shop operates to the highest standards., • Supporting recruitment, onboarding and development of management teams and shop teams, creating strong succession plans and a "Plan B" culture across your shops., • Working closely with GM's and marketing to deliver local marketing initiatives, community partnerships and sales driving opportunities., • Reviewing customer feedback, identifying trends and implementing long-term solutions to improve product quality, delivery performance and guest satisfaction., • Building strong relationships with your shop teams through regular visits, coaching sessions and hands-on operational support., • Using reporting and operational data to identify opportunities, improve performance and ensure every shop consistently achieves its KPIs. We're looking for someone who • Has previous experience as a Multi-Site Operations Manager within a high-volume hospitality or QSR environment (pizza delivery experience is a bonus)., • Has a strong commercial mindset with experience managing P&Ls, labour, food costs and driving profitable growth., • Is an exceptional people leader who enjoys coaching, developing and inspiring others to succeed., • Thrives in a fast-paced environment and can confidently manage multiple priorities across several locations., • Has a relentless focus upon operational excellence and never compromises on standards or quality., • Has excellent communication skills and builds strong relationships with people at every single level of the business., • Is highly organised, proactive and solutions-focused, always looking for ways to improve performance., • Enjoys being out in the shops, supporting teams and leading from the front rather than behind a desk., • Brings a great vibe to the team, approachable, supportive, positive and passionate about helping people and YSP grow! **What you'll get: We're offering a competitive salary based on a 45 hour contract, 28 days' holiday and Christmas closure. Benefits include: • Free pizza during your working hours., • Brilliant discounts for family, friends and online merchandise., • Cycle to Work Scheme., • Tech Scheme., • Company pension., • Access to our Wellbeing Hub and counselling through Hospitality Action. How to apply: If this sounds good, then we can't wait to hear from you! Please send your CV and a cover letter telling us why you'd be the perfect fit to [lucy@yardsalepizza.com](mailto:lucy@yardsalepizza.com).

We are currently looking for an experienced and hands-on General Manager to lead the team at a well-established premium food retail business in North London. This is an exciting opportunity for a strong retail or hospitality operator to take ownership of the day-to-day running of a busy and successful operation, leading from the front across both the retail floor and food production areas. Working closely with the senior leadership team, the successful General Manager will be responsible for the overall performance of the business, driving exceptional customer service, commercial success and operational excellence. The Perks As General Manager, you will receive: • Salary of £40,000 - £45,000 depending on experience, • Senior leadership role with real autonomy and responsibility, • Opportunity to influence the culture, standards and continued growth of a well-established independent business, • Supportive and passionate team environment, • Company pension, • Casual dress, • Staff meals and employee discounts, • 45-hour working week, • Flexible working pattern between 6:00am and 7:00pm The Place Our client is a highly respected independent food retail business with a loyal customer following and an outstanding reputation for quality products and excellent service. Combining retail with freshly prepared food, the business operates in a fast-paced environment where quality, consistency and customer experience are at the heart of everything they do. This is a hands-on operation with a strong focus on fresh food, high standards and creating a welcoming environment for both customers and the team. The Person The successful General Manager will have: • Previous experience as a General Manager within food retail, delicatessen, bakery, café or a similar fresh food environment, • Strong commercial awareness with experience managing sales, labour costs, margins and profitability, • A hands-on leadership style with the ability to motivate and develop a team, • Experience overseeing recruitment, training, rotas and performance management, • Excellent customer service and operational management skills, • Strong organisational skills with the ability to perform under pressure, • Experience managing stock control, ordering, opening and closing procedures and compliance, • A sound understanding of food safety, allergen management and health & safety legislation, • A genuine passion for high-quality food and delivering exceptional customer experiences, • Flexibility to work weekends and public holidays in line with the needs of the business If you're a commercially minded and hands-on General Manager looking for an exciting opportunity to lead a thriving independent food business, we'd love to hear from you. Apply now!

Firmdale Hotels is a collection of award-winning, luxury hotels located in some of the most vibrant and exciting cities. Our properties are known for their unique design, outstanding service, and warm, welcoming atmosphere. At Firmdale, we pride ourselves on creating exceptional experiences for our guests and a supportive, engaging environment for our team members. We are thrilled to offer an exciting opportunity for a Valet to join our esteemed Housekeeping team at the Ham Yard Hotel. As a Valet, you will play a crucial role in maintaining the high standards of our hotel, ensuring our guests enjoy a seamless and comfortable stay. Responsibilities: • Assist in the daily operations of the Housekeeping department., • Perform laundry duties, including washing, drying, ironing, and pressing., • Handle sewing tasks and minor garment repairs as needed., • Organise and manage team members uniforms, ensuring they are clean and presentable., • Maintain a high level of cleanliness and organisation in the laundry area., • Flexibly respond to the needs of the department and use your initiative to solve problems. What you Need: • Proven experience in a similar role within a luxury hotel or hospitality environment in the housekeeping departament, • Ability to work under pressure while maintaining attention to detail., • Strong organisational and communication skills., • A passion for providing excellent customer service and ensuring guest satisfaction., • Ability to work effectively as part of a team, demonstrating cooperation and flexibility. What We Offer: • Competitive hourly rate of £16.50 - £18.00 inclusive of service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Proud winners of The Times Best Places to Work for both 2024 and 2025 • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

We are currently recruiting for an experienced and hands-on General Manager to lead the team at a highly regarded premium café and food-led business. This is an exciting opportunity for a strong hospitality operator to take ownership of the day-to-day running of a busy and successful site, overseeing both the front-of-house experience and food production operation. Working closely with the senior leadership team, the successful General Manager will be responsible for driving exceptional service standards, developing the team, maintaining operational excellence and delivering strong commercial performance. The Perks The General Manager will receive: • £40,000-£45,000 salary depending on experience, • Senior leadership role with genuine autonomy and responsibility, • Opportunity to influence the culture, standards and continued growth of a successful independent business, • Supportive and passionate team environment, • Company pension, • Staff meals and employee discounts, • 45-hour working week, • Flexible working pattern between 6:00am and 7:00pm The Place Our client is a well-established premium café and food business with an excellent reputation for quality, service and creating memorable customer experiences. Combining a busy café environment with fresh food production, the business delivers high-quality products in a fast-paced setting where hospitality, consistency and attention to detail are at the heart of everything they do. The General Manager will oversee the full operation, working closely with café, kitchen and production teams to ensure smooth service, strong team performance and consistently high standards. This is a hands-on role for someone who enjoys being visible on the floor, developing people and creating a welcoming environment for both customers and the team. The Person The successful General Manager will have: • Previous experience as a General Manager, Café Manager, Restaurant Manager or Operations Manager within a quality food-led hospitality environment, • Strong leadership skills with the ability to motivate, coach and develop a team, • A hands-on approach with a passion for delivering exceptional hospitality, • Experience managing daily operations, rotas, staffing levels and service standards, • Strong commercial awareness with experience managing sales, labour costs, margins and profitability, • Excellent customer service skills with the ability to build strong relationships with guests and teams, • Experience overseeing food quality, hygiene standards and operational compliance, • Strong organisational skills with the ability to manage multiple departments in a busy environment, • A genuine passion for great food, service and creating an outstanding customer experience If you are an experienced Café General Manager or hospitality leader looking for an exciting opportunity to take ownership of a successful food-led business, we would love to hear from you. Apply today for more information.

At Firmdale Hotels, we pride ourselves on delivering exceptional service in stunning surroundings. Our award-winning collection of luxury boutique hotels in London and New York offers unique experiences that blend style and sophistication with warm hospitality. Our properties, such as the Ham Yard Hotel, are renowned for their distinctive design, vibrant atmosphere, and commitment to excellence. We believe in nurturing talent and providing opportunities for growth within our dynamic team. We are thrilled to announce an exciting opportunity for a passionate and skilled Pastry Chef de Partie to join our esteemed culinary team at the Ham Yard Hotel. In this role, you will play a key part in our kitchen operations, contributing to the creation of exquisite pastries that delight our guests. You will work closely with our talented chefs, assisting with the order of service for lunch and dinner, and ensuring the highest standards of quality and presentation. Responsibilities: • Create and prepare a variety of pastries, desserts, and baked goods to our exacting standards., • Assist in the day-to-day operations of the pastry section, maintaining a smooth workflow., • Supervise and mentor junior members of the pastry team, fostering a collaborative and supportive environment., • Maintain meticulous attention to detail to ensure the quality and consistency of all products., • Manage stock levels, place orders, and control inventory to minimise waste and ensure freshness., • Uphold the highest standards of hygiene and cleanliness in the kitchen. What you Need: • Proven experience in a similar role within a busy kitchen environment., • Demonstrated ability to supervise and lead a small team effectively., • Exceptional attention to detail and a passion for creating beautiful pastries., • Strong organisational and communication skills., • Experience in ordering and stock control., • A positive attitude and the ability to thrive in a fast-paced, dynamic setting. What We Offer: • Competitive hourly rate of £16.54 plus service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

The Canapé Club is a growing London catering company specialising in premium canapés, finger food and event catering for corporate events, private parties, networking events, product launches and Christmas parties. We’re looking for a confident and proactive Catering Sales & Business Development Executive to help us find new clients and generate new catering bookings across London. What you'll do: • Actively search for new catering and event opportunities, • Approach companies, offices, event organisers and potential corporate clients, • Build relationships with venues and event agencies, • Contact potential clients by email, phone and other channels, • Generate your own leads and follow them through, • Introduce our menus and catering services, • Help turn enquiries into confirmed bookings, • Build relationships that generate repeat business This is a part-time, flexible role and can largely be done remotely, making it suitable alongside another job or other commitments. Experience in hospitality, catering, events, sales or business development would be ideal. Existing contacts within the London events or corporate hospitality industry would be a big advantage. Pay: Flexible/commission-based, with commission paid on confirmed business that you generate. The exact structure can be discussed depending on experience. We're looking for someone independent and motivated who enjoys finding opportunities, speaking to new people and developing business. If you're interested, please send a short introduction about yourself, your relevant experience and how you would approach finding new catering clients for The Canapé Club.

Firmdale Hotels is renowned for its luxury boutique accommodations and exceptional service. With properties in London and New York, we pride ourselves on creating memorable experiences for our guests. Our Haymarket Hotel is seeking a dedicated and dynamic Restaurant Manager to lead our food and beverage operations. If you are passionate about hospitality and thrive in a fast-paced, high-end environment, we want to hear from you! As a Restaurant Manager at the Haymarket Hotel, you will be the driving force behind our food and beverage outlets. Your main responsibility will be to ensure seamless daily operations and exceptional customer service. You will work closely with senior management and your team to consistently exceed guest expectations. Responsibilities: • Direct the floor management of all Food & Beverage departments, ensuring smooth and efficient service., • Conduct daily team briefings, providing updates on specials and essential information., • Proactively engage with guests to ensure their satisfaction through regular check-backs., • Deliver engaging training sessions to enhance service standards and product knowledge., • Collaborate with the Head Chef on menu development and refinement., • Work closely with the Bar Manager to curate wine and cocktail lists that complement our offerings., • Mentor and develop departmental managers to foster their growth and success., • Supervise the operations of the events department, ensuring seamless execution., • Manage labour schedules and rosters efficiently to optimise productivity., • Implement and supervise food safety and health & safety protocols., • Prepare forecasts, analyse performance, and manage budgets for Food & Beverage departments., • Develop and execute a promotional calendar to drive Food & Beverage sales., • Utilise social media channels to enhance Food & Beverage sales opportunities., • Monitor sales performance and uphold standards of upselling., • Set monthly departmental objectives and benchmark progress., • Oversee cash handling procedures and manage complaint resolution effectively. What you Need: • Previous experience as a Restaurant Manager in a luxury hotel or upscale restaurant setting., • Exceptional attention to detail with a commitment to delivering outstanding standards., • Strong leadership and motivational skills to inspire and develop staff., • Proficiency in training and staff development methodologies., • Excellent communication skills, both verbal and written., • Impeccable personal presentation reflecting our brand's ethos., • Resilience and a proactive approach to problem-solving., • Familiarity with Micros or similar hospitality software is desirable. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About OhMyFood Join OhMyFood as we launch London’s first home‑cooked food marketplace. This role begins with a 45‑day remote training period, designed to help you learn our systems and outreach processes. On your 30th day, we’ll conduct a formal review and discuss conversion into future full‑time opportunities based on performance, business needs, and role availability. You’ll help us grow area‑by‑area by reaching home chefs, building community partnerships, and supporting early customer acquisition. Ideal for someone confident, people‑friendly, organised, and excited to help build a food‑tech startup from the ground up. What You’ll Do • Reach out to home chefs, food creators, community leaders, and local partners., • Explain the OhMyFood opportunity and support chef onboarding., • Build relationships with student groups, residential communities, South Asian networks, and local organisations., • Support customer acquisition through online/offline outreach., • Research high‑potential London areas for Phase 1 launch., • Manage outreach trackers, leads, follow‑ups, and partnerships., • Work with marketing on referral campaigns and community engagement., • Collect feedback from chefs and communities to improve launch strategy., • Represent OhMyFood professionally in all conversations. What We’re Looking For • Experience in BD, sales, partnerships, community growth, marketing, operations, hospitality, or startups., • Strong communication and people skills., • Comfortable reaching out via LinkedIn, WhatsApp, email, calls, and communities., • Organised, proactive, and able to take ownership., • Interest in food, community, startups, or marketplaces., • Knowledge of London communities is a plus. Why Join Us • Build the growth engine of a real marketplace business., • Work directly with the founder + core teams., • Hands‑on experience in BD, partnerships, community growth, and launch strategy., • 30‑Day HR Review → discuss continuation, extended responsibilities, or conversion., • Conversion Pathway → potential full‑time roles as we scale., • Certificate of Completion + Letter of Recommendation for exceptional performance., • Be part of a brand built on food, community, and everyday comfort.

Are you ready to embark on an exciting journey with Firmdale Hotels? We are looking for a vibrant Receptionist to become a vital part of our esteemed team at Number Sixteen Hotel. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this role is perfect for you. As a Part-time (24 hours) Receptionist at Number Sixteen Hotel, you will be the welcoming face and voice of our establishment. Your primary responsibility will be to provide outstanding customer service, ensuring that every guest feels at home and well taken care of. Responsibilities: • Greeting guests with warmth and professionalism, creating a positive first impression., • Handling check-ins and check-outs efficiently, while maintaining a keen eye for detail., • Responding to guest inquiries promptly and accurately, whether in person, over the phone, or via email., • Assisting guests with special requests and providing information about hotel facilities and local attractions., • Collaborating closely with our front office team to ensure seamless operations and guest satisfaction., • Upholding impeccable standards of presentation and professionalism at all times. What you Need: • A passion for hospitality and a genuine desire to exceed guest expectations., • Strong communication skills and the ability to engage with guests from diverse backgrounds., • Exceptional organisational skills and a meticulous attention to detail., • A positive attitude and the ability to thrive in a fast-paced, team-oriented environment., • Previous experience in a similar role is essential What We Offer: • Competitive hourly rate of £16 - £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

EXPERIENCED RETAIL SALES ASSISTANT & TEA BAR SPECIALIST Camden Tea Bar – Camden Market, London Full-time position available Camden Tea Bar is an established independent tea shop and tea bar in Camden Market. We have more than 2,000 five-star Google reviews and have been recognised among the top 10% of cafés worldwide on TripAdvisor. We are looking for an experienced, confident and commercially minded Retail Sales Assistant to join our team. This is primarily a customer service and sales role. You must enjoy approaching customers, starting conversations, understanding what they are looking for and confidently recommending products. Alongside retail sales, you will be trained to prepare our loose-leaf teas, matcha, coffees and other drinks. THE ROLE Retail sales and customer experience: • Warmly greeting and engaging every customer, • Asking the right questions to understand customers’ tastes and needs, • Confidently recommending loose-leaf teas, gifts and accessories, • Explaining products clearly and enthusiastically, • Upselling and suggesting relevant additional products, • Helping to increase sales and average customer spend, • Creating an engaging and memorable customer experience, • Handling transactions accurately Drink preparation: • Preparing loose-leaf teas, matcha, coffees and other drinks, • Following recipes and presentation standards consistently, • Working quickly and calmly during busy periods, • Keeping the tea bar clean, organised and well stocked Shop responsibilities: • Restocking products and maintaining attractive displays, • Keeping the shop exceptionally clean and well presented, • Helping with opening and closing duties, • Taking responsibility for the smooth running of the shop, • Learning our extensive tea and product range WHAT WE ARE LOOKING FOR You must have: • At least two years’ experience in retail, hospitality or another customer-facing sales role, • Strong sales skills and the confidence to recommend and upsell products, • Excellent spoken English and clear communication skills, • A friendly, outgoing and professional manner, • A reliable and punctual approach to work, • The ability to stay calm, positive and efficient under pressure, • Availability to work weekends and during busy holiday periods, • The right to work in the UK Barista or specialist food and drink experience would be helpful, but strong sales ability and customer engagement are more important. Full tea and product training will be provided. TRAINING AND DEVELOPMENT You will receive structured training in: • Specialist tea and product knowledge, • Retail selling and customer recommendations, • Tea, matcha and coffee preparation, • Customer service and communication, • Professional shop standards PROGRESSION We are looking for someone who wants to stay, develop their knowledge and take on more responsibility over time. This role would suit an experienced retail salesperson or hospitality professional who wants to work in a more specialist, engaging and product-focused environment. TO APPLY Please send us a message introdusing yourself and answer the following: 1. What sales or customer-facing/ sales experience do you have?, 2. Tell us about a time you successfully recommended or upsold a product., 3. What days and hours are you available to work?, 4. Are you available to work weekends?, 5. Why would you like to work at Camden Tea Bar? Applications without answers to these questions may not be considered.

As Floor Assistant Manager, you will oversee smooth day-to-day floor operations, deliver exceptional guest experiences, support the management team, and lead the floor team during busy late-night service. You will coordinate kitchen, bar, hosting, runner, karaoke room, and lounge activities while maintaining high standards of food and beverage service. Responsibilities: • Lead and support the floor team during service., • Deliver outstanding customer service and guest experiences., • Coordinate effectively with the bar, kitchen, hosts, runners, karaoke rooms, and lounge., • Manage VIP guests, bookings, enquiries, and customer concerns professionally., • Maintain high standards of cleanliness, presentation, and service., • Support staff training, motivation, and development., • Ensure health, safety, food hygiene, and licensing procedures are followed., • Assist with opening and closing duties and daily operations., • Identify sales opportunities and encourage appropriate upselling., • Monitor inventory and assist with ordering supplies when required., • Address guest concerns promptly and work to maximise satisfaction. Skills and requirements: • Previous supervisory experience in a high-end bar, nightlife, restaurant, or hospitality environment., • Strong leadership, communication, and organisational skills., • Confidence working in fast-paced, late-night environments., • A positive attitude and strong team mentality., • A professional, guest-focused approach., • Flexibility to work evenings and weekends., • Ability to remain calm under pressure while maintaining attention to detail., • Knowledge of relevant health, safety, and food-handling regulations., • A passion for hospitality and delivering exceptional guest experiences., • A personal licence is preferred. What we offer: • Hourly rate plus service charge, with an OTE of £17–£18 per hour., • Staff meals while on duty., • Staff discounts and incentives., • Career progression opportunities., • A fun and energetic working environment., • The opportunity to work in a luxury nightlife venue. This role is ideal for an enthusiastic hospitality professional who enjoys luxury nightlife and is motivated to lead a team in delivering outstanding food and beverage service.

Martha’s is a brand new social salon deigned to be somewhere people genuinely want to spend time. Set in a beautifully designed space, Martha’s brings together high-quality manicures and pedicures with a considered day-to-night drinks programme of natural wine, great coffee, matcha and cold brew. This is a brand-new concept from the team behind a proven hospitality business, now stepping into the leisure space. We’re looking for a confident, energetic and people-focused Shift Leader to join us from the beginning and help bring this concept to life. This is an exciting opportunity to work directly with the founders and help bring the brand to life - shaping the culture, team and guest experience from day one. The Role As Shift Leader, you’ll take responsibility for the smooth running of the salon during your shift. You’ll be the senior team member on the floor, ensuring that our guests receive an exceptional experience, the team stays motivated and the salon operates to the highest standard. You’ll lead by example, bringing energy, confidence and a strong sense of ownership to every shift. This is a hands-on leadership role. You’ll be working alongside the team, supporting them when needed while making sure the salon continues to run smoothly and commercially successfully. Key Responsibilities Leading the Shift • Take ownership of the salon floor during your allocated shift, • Ensure the team is prepared, motivated and ready to deliver an exceptional experience, • Lead by example in service, professionalism and attitude, • Allocate tasks and support the team throughout the shift, • Monitor the flow of appointments and identify any potential issues before they affect the guest experience, • Keep the team informed of daily targets, priorities and important guest information, • Act as the first point of contact for the team during your shift, • Escalate significant operational or team issues to the Assistant Manager or Salon Manager, • Ensure the salon remains organised, energetic and welcoming throughout the day Guest Experience • Ensure every guest receives a warm, personal and memorable experience, • Welcome guests and create a positive first impression, • Support the team in delivering consistent service standards, • Handle guest questions, concerns and feedback confidently, • Resolve minor guest issues quickly and professionally, • Build relationships with regular guests, • Encourage rebooking and client retention, • Ensure guests understand relevant aftercare and future treatment recommendations, • Create an environment that feels social, relaxed and enjoyable Commercial Performance • Support the team, AM and SM in achieving daily and weekly sales targets, • Communicate targets clearly at the beginning of each shift, • Keep the team motivated and commercially focused throughout the day, • Encourage appropriate treatment upgrades, add-ons and retail, • Support rebooking and client retention, • Monitor performance throughout the shift and identify opportunities to improve, • Celebrate team wins and recognise strong individual performance, • Communicate shift performance to the Assistant Manager or Salon Manager Salon Standards • Ensure the salon is maintained to an exceptional standard throughout the shift, • Monitor cleanliness, hygiene and presentation, • Ensure treatment areas and workstations are prepared correctly, • Complete regular floor checks, • Ensure health & safety procedures are followed, • Monitor stock and consumable levels during the shift, • Report maintenance, stock or operational issues promptly, • Ensure opening and closing procedures are completed correctly when responsible for them Team Support • Be approachable and available to support team members throughout the shift, • Coach and guide team members where appropriate and support new team members as they settle into the business, • Help maintain a positive and respectful team environment, • Share feedback with the Assistant Manager or Salon Manager at the end of your shift, • Recognise and celebrate good performance, • Lead calmly and confidently during busy periods Brand & Social Experience • Bring the personality and energy of the brand to life on the salon floor, • Help create an environment that feels social, welcoming and exciting, • Support events, activations and special occasions, • Encourage memorable interactions between the team and guests, • Maintain the visual and experiential standards of the salon, • Represent the brand professionally at all times, • Bring ideas and energy to the development of the salon Who This Role Is For You might currently be: • A Shift Leader, • Senior Beauty Therapist, • Senior Nail Technician, • Salon Supervisor, • Team Leader, • Experienced Beauty Therapist, • Experienced Nail Technician, • A high-performing team member ready to take their first step into leadership, • Someone from a premium hospitality or retail environment looking to move into beauty We’re looking for someone with the confidence, personality and mindset to lead a team and take ownership of a shift. You should: • Be confident and comfortable leading others, • Have excellent communication skills, • Naturally take responsibility and ownership, • Be calm and organised under pressure, • Have high standards and strong attention to detail, • Be commercially aware, • Have a natural ability to motivate people, • Be warm, approachable and guest-focused, • Be confident handling challenging situations, • Enjoy working in a fast-paced environment, • Have a genuine passion for beauty, hospitality and people, • Be excited by the opportunity to help build something from the beginning Experience & Qualifications You should ideally have: • Previous experience in a senior, supervisory or leadership position, • Experience within beauty, hospitality, retail or another customer-facing environment, • Strong understanding of customer service, • Experience working towards sales or performance targets, • Excellent communication and organisational skills, • Level 2 beauty or equivalant qualification Beauty or salon experience is preferred.

I You Print are looking for an experienced, driven and self-motivated Field Sales Executive to join our growing team. This is an exciting opportunity for a results-oriented salesperson who enjoys meeting business owners face-to-face, developing new relationships and converting opportunities into long-term customers. Key Responsibilities: * Identify and develop new business opportunities within your assigned territory. * Visit prospective and existing customers to introduce our print and design services. * Build strong, long-term relationships with business owners and decision-makers. * Generate leads through face-to-face visits, networking, referrals, prospecting and cold outreach. * Target businesses across sectors such as hospitality, retail, property, construction, professional services, events and local businesses. * Understand customer requirements and recommend suitable print and signage solutions. * Prepare and follow up on quotations and enquiries. * Re-engage previous and inactive customers to generate repeat business. * Negotiate pricing and close sales effectively. * Achieve and exceed agreed weekly and monthly sales targets. * Maintain accurate records of leads, meetings, quotations and sales within the CRM system. * Provide regular feedback on customer requirements, competitor activity and market opportunities. * Work closely with the design, production and customer service teams to ensure a smooth customer experience. Requirements: * 1-2 years’ experience in field sales, B2B sales or business development is preferred. * Proven track record of achieving or exceeding sales targets. * Confident and professional face-to-face communication skills. * Strong negotiation, persuasion and closing abilities. * Comfortable approaching and developing relationships with new businesses. * Highly motivated, commercially minded and target-driven. * Ability to work independently and manage your own diary and territory. * Excellent follow-up and organisational skills. * Experience in the printing, signage, design, advertising or B2B services industry is an advantage but not essential. * Willingness to travel within the assigned territory. #IYouPrint #FieldSales #SalesMarketing #Marketing #BusinessDevelopmentManager #Print #Design #Artwork #Outdoor

Job Vacancy: Till Staff (Full-Time) Location: Whole Foods Centre, Leyton Hours: Full-time Evening Shift– 6 days per week Salary: TBC The Role We are looking for a friendly, energetic, and reliable individual to join our front-end team. As the face of our store, you will be responsible for providing a fast and efficient checkout experience while ensuring every customer leaves with a smile. Previous Experience Required • Retail/Service Background: At least 6–12 months of experience in a fast-paced retail or hospitality environment., • Till Operation: Proven experience handling cash and card transactions accurately using an Epos system., • Customer Interaction: A track record of dealing with customer enquiries and resolving complaints professionally., • Legal Compliance: Prior experience or training in "Challenge 25" or similar age-restricted sales protocols is highly desirable. Key Responsibilities • Checkout Operations: Efficiently scanning items and processing payments accurately., • Customer Service: Greeting shoppers, answering enquiries, and assisting with packing when needed., • Product Knowledge: Assisting with price checks and promoting in-store loyalty schemes., • Maintain Standards: Keeping the front and back of tills area clean and ensuring bags/supplies are replenished. Ensuring low-stock items are reported to supervisor., • Compliance: Strictly following legal guidelines for the sale of age-restricted goods. What We’re Looking For • A positive "can-do" attitude and a passion for helping people., • The ability to work well under pressure during busy peak periods., • Strong communication skills and basic numeracy., • Flexibility to work a variety of shifts.

General Manager Figo Leyton About FIGO FIGO Restaurant is East London's premier Italian dining destination, proudly rated as the best Italian restaurant in the area since opening in 2019. We serve authentic, high-quality Italian cuisine with exceptional service in a vibrant and welcoming atmosphere. With 150 covers indoors, we cater to high volumes of diners daily, especially during peak hours, where our service excellence truly shines. The Role We are looking for an experienced and dynamic General Manager to lead our team and ensure the continued success of our restaurant. As the General Manager, you will be the driving force behind the smooth day-to-day operations, maintaining our high standards, and fostering an environment where both staff and customers thrive. Key Responsibilities • Operational Leadership: Be actively present on the restaurant floor during busy hours to oversee operations and ensure a seamless guest experience., • Team Management: Motivate, develop, and inspire the team, fostering a positive and collaborative work environment., • Rota Productivity: Strategically plan and monitor staff schedules to ensure efficiency, cost-effectiveness, and optimal productivity., • Customer Experience: Maintain and elevate our reputation by ensuring exceptional service and addressing customer needs with care and professionalism., • Performance Monitoring: Track and analyze KPIs, including sales, customer feedback, and team performance, to drive continuous improvement. What We’re Looking For • A minimum of 3-5 years of experience in a similar General Manager role within the hospitality industry, preferably in high-volume restaurants., • A hands-on leader who thrives in a fast-paced environment and enjoys being actively involved in service during peak times., • Strong organizational skills with the ability to plan and execute effectively under pressure., • Passionate about Italian cuisine and committed to delivering the highest standards of service., • A team player with excellent communication and interpersonal skills, ready to boost team morale and cultivate a strong team spirit. Why Join Us? At FIGO, we offer more than just a role; we offer the opportunity to be part of a family that values excellence, innovation, and collaboration. Join us and lead a dedicated team in providing memorable dining experiences in East London's best Italian restaurant. Please note that this Job do not provide VISA Sponsorship Job Type: Full-time Benefits: • Discounted or free food Experience: • General Manager: 3 years (required) Work Location: In person

Boldly colouring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. KEY ATTRIBUTES Ø Possess a good command of English Ø An excellent verbal manner and proven customer service skills Ø Good knowledge or experience of the hospitality industry Ø Good organisation skills with an attention to detail Ø A team Player with flexible & positive attitude Ø Hardworking and consistent DESIRABLE ATTRIBUTES Ø Previous experience in food and beverage Ø Previous experience using Micros system Ø Be able to demonstrate experience in complaint handling Ø Passion for the hospitality industry Ø Able to work in a fast paced environment & remain calm under pressure Ø Previous brand experience or knowledge MAIN SCOPE OF ROLE As an In Room Dining Waiter crucial part of your job is not only to deliver food and beverage to the room but also to create memorable experiences, establish a connection and add a personal touch. You work closely with Whatever Whenever, Events, Events, MixBAR and Lounge as we know that team work is how we can achieve outstanding service quality for our guests. You are also involved with individual WOW moments, personal requests and responsible of delivering guest amenities according brand standards. MAIN DUTIES & RESPONSIBILITIES This role requires the following responsibilities, which include but are not limited to; Ø Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies Ø Provides guests with exceptional service in order to achieve customer satisfaction Ø Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines Ø Set up and deliver all VIP amenities Ø Service all meetings rooms in accordance with Event orders and established policies and procedure Ø Complete all shift side work as outlined in the hotel’s operating policies and procedures Ø Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales: report all communication to immediate supervisors Ø Perform all cash handling responsibilities in accordance with company policies and procedures Ø Perform any other job- related as assigned. As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above.

About Us Welcome to Mirella, a vibrant café ristorante in the heart of Leytonstone, inspired by the warmth of Italian hospitality. We are passionate about fresh food, authentic flavours, and creating a welcoming atmosphere where guests can relax, enjoy, and come back for more. From pizza to classic Italian dishes, everything we do is built around quality, consistency, and genuine service. The Role We are looking for a Supervisor to join our team. This is a hands-on, floor-focused role where you will lead by example, support the team during service, and help deliver a high-quality guest experience. You will also be trusted to run independent (solo) shifts, taking responsibility for the daily operations when required. Key Responsibilities • Lead the team on the floor, ensuring smooth and efficient service, • Support front-of-house operations and step in during busy periods, • Run solo shifts confidently, • Train and support team members to maintain high service standards, • Handle guest feedback and resolve issues professionally, • Drive sales through upselling and team engagement, • Assist with stock control, ordering, and inventory management, • Ensure compliance with health, safety, and hygiene standards About You • Experience as a Supervisor or Junior Manager in a restaurant, • Confident running shifts independently, • Strong leadership with a hands-on approach, • Passion for Italian food and hospitality, • Organised, proactive, and calm under pressure, • Excellent communication and team management skills, • Flexible to work evenings and weekends What We Offer • Competitive hourly rate, • Employee discount, • Company pension, • Opportunity to grow within a supportive and developing team, • A friendly, energetic, and fast-paced working environmen Benefits: • Company events, • Company pension, • Discounted or free food, • Employee discount Experience: • Restaurants: 3 years (required) Work authorisation: • United Kingdom (required) Work Location: In person

Charity Fundraiser – Events Day rate + performance bonuses Full-time & flexible opportunities available No fundraising experience required – full training provided Make a difference while building valuable skills We’re looking for confident, positive and motivated people to join our team as Charity Event Fundraisers, representing some of the UK’s best-known charitable organisations. You’ll work at busy event locations, shopping centres, supermarkets and other public venues, speaking face-to-face with members of the public about the charity you represent. The aim is simple: create genuine conversations, raise awareness and inspire people to support an important cause. This is a people-focused role. You don’t need previous fundraising experience – we’re much more interested in your attitude, communication skills and willingness to learn. What you’ll be doing • Representing a leading UK charity at events and public venues, • Starting friendly, engaging conversations with members of the public, • Sharing the charity’s work, campaigns and impact, • Inspiring people to become long-term supporters, • Working alongside an energetic, supportive fundraising team, • Developing your communication, confidence and leadership skills, • Helping your team achieve fundraising and campaign targets What we’re looking for You could be a great fit if you’re: • Confident and comfortable speaking to new people, • Friendly, enthusiastic and approachable, • Passionate about making a positive difference, • Resilient and able to stay motivated in a fast-paced environment, • Goal-oriented and enjoy working towards targets, • A strong communicator and willing to learn, • Reliable and comfortable working as part of a team Experience in fundraising, events, hospitality, customer service, promotions or sales can be useful, but it isn’t essential. Pay & progression You’ll receive a guaranteed day rate, giving you security for the time you work. On top of this, we offer uncapped performance-based bonuses for strong fundraising results. The better you perform and the more supporters you inspire, the greater your earning potential. For people who want to progress, there are also opportunities to develop into team leadership, coaching and campaign management roles. Why join us? You’ll be doing more than simply earning money. You’ll be representing causes that matter, meeting hundreds of different people, developing skills that can stay with you throughout your career and directly contributing to the work of major charities. If you’re looking for a role where your personality, work ethic and ability to connect with people genuinely matter, we’d love to hear from you. Apply today and our team will be in touch to discuss the opportunity.

Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

IMPORTANT — DOOR-TO-DOOR FIELD ROLE Most paid shift time will be spent walking assigned Tottenham streets and speaking to residents at their doorsteps. This is not a pharmacy-counter, office or remote role. You must be comfortable working outdoors, approaching households respectfully and accepting refusals immediately. Good Health Pharmacies Ltd is hiring two Community Outreach Representatives for a four-week paid pilot in Tottenham. PAY AND HOURS • Four-week fixed-term PAYE employment, • 24 paid hours per week, normally four 6-hour daytime shifts agreed in advance, • £14.50 per hour, • Up to £100 per week quality bonus, based only on attendance, accurate records, training, safe conduct and compliance, • Pre-approved business travel reimbursed, • Paid training and a paid supervised assessment shift, • Statutory holiday entitlement THE ROLE You will speak respectfully with local residents at their doorsteps and in community locations. Using approved factual materials, you will explain our pharmacy services and signpost interested residents to an official pharmacy QR or contact route. This is not a commission-sales role. Residents remain free to choose any pharmacy. Pay and bonuses are never linked to patient nominations, prescriptions, medicine items, personal details or conversions. DUTIES • Carry out respectful doorstep and community outreach in assigned Tottenham areas, • Show ID and ask permission before continuing, • Explain approved pharmacy information accurately and without pressure, • Accept refusals immediately, • Complete non-identifying activity reports using a smartphone shift app, • Follow lone-working, safeguarding, incident and privacy rules, • Refer all clinical or patient-specific questions to the pharmacy team ESSENTIAL • Clear, respectful communication, • Punctuality, reliability and accurate record-keeping, • Confidence working independently in a public-facing field role, • Willingness to follow exact scripts and compliance rules, • Ability to use a smartphone shift app, • Ability to work locally, with reasonable adjustments where needed, • Right to work in the UK before the first paid shift Experience in outreach, canvassing, retail, hospitality or customer service is useful but not essential. Knowledge of Tottenham and additional community languages are welcome. IMPORTANT COMPLIANCE RULES Representatives never give clinical advice, collect patient or medication information, access pharmacy systems, enter residents' homes, offer rewards, pressure anyone to change pharmacy, or set or change an EPS nomination. Pharmacy staff independently handle any follow-up. Selection includes written scenario screening, a role play and a paid supervised assessment shift.

Sales Executive – Hospitality Supplies We are seeking a proactive and commercially driven Sales Executive to join our growing hospitality supply business. The successful candidate will be responsible for identifying and developing new business opportunities, establishing relationships with prospective clients, and driving sales growth across the hospitality sector. The ideal candidate will be confident, professional, and highly motivated, with excellent communication and relationship-building skills. A strong sales mindset, the ability to work independently, and a genuine desire to develop new client accounts are essential. Previous B2B sales experience, particularly within hospitality, catering, or a related industry, would be advantageous. A full UK driving licence and willingness to travel to meet clients would be desirable.

General Manager Location: London (multi-site group) Salary: £38,000 - £42,000 + performance bonus Hours: Full-time Key Requirements (Must-Have) • Proven experience as a General Manager or senior leader in a high-volume restaurant (5+ years), • Strong leadership and team development track record, • Solid commercial awareness with P&L ownership, • Ability to drive sales, profitability, and performance targets, • Hands-on approach with a passion for guest experience, food, and service standards About Us We’re a growing all-day dining group with three London sites and more openings on the way. Our focus is on quality, consistency, and building strong teams that deliver exceptional guest experiences. The Role As General Manager, you will take full ownership of your restaurant, leading your team to deliver excellent service, strong financial performance, and a positive, high-performing culture. This is site based, and you will spend your time on the floor. Key Responsibilities • Oversee day-to-day restaurant operations and lead from the floor, • Coach, develop, and inspire your team, • Deliver outstanding guest experience and maintain strong review scores, • Drive sales, targets, and profitability, • Manage labour, stock, and costs effectively, • Ensure compliance with H&S, food safety, and company standards, • Handle customer feedback professionally and resolve issues efficiently, • Lead recruitment, training, and team development, • Execute marketing campaigns and in-store activations, • Collaborate with operations, HR, and marketing teams, • Support other sites when required What We’re Looking For • A confident, hands-on leader who leads by example, • Highly organised with strong attention to detail, • A customer-first mindset with a passion for hospitality, • Positive, driven, and capable of building a high-performing team culture, • Interest in food and drink (wine knowledge is a plus) What We Offer • Competitive salary (£38K - £42k), • Performance bonus (post-probation), • Clear career progression with new openings planned, • Refer-a-friend scheme, • Paid holidays, • Staff meals and beverages, • Company events and team socials We’re looking for a leader who sets standards, drives results, and creates an environment where teams thrive. We look forward to working with you, TBP Job Type: Full-time Benefits: • Company events, • Company pension, • Discounted or free food, • Employee discount Experience: • Hospitality management: 5 years (preferred) Language: • English (required) Licence/Certification: • Level 3 Food Hygiene Certificate (preferred) Work authorisation: • United Kingdom (required) Work Location: In person

☕ Café Manager – Krave Dessert Café Location: Northwood Full-Time Love great coffee, amazing desserts and creating a brilliant customer experience? Krave Dessert Café is looking for an experienced Café Manager to take ownership of our day-to-day operation and help take the business to the next level. We’re looking for someone energetic, organised and commercially minded who knows how to lead a team, keep standards high and create an atmosphere that keeps customers coming back. 🍰 The Role As Café Manager, you'll have responsibility for the overall performance and smooth running of Krave, including: • Leading, motivating and developing the team, • Managing staff rotas and ensuring efficient staffing levels, • Delivering consistently excellent customer service, • Driving sales and looking for ways to grow the business, • Maintaining high standards across food, drinks, presentation and cleanliness, • Managing stock levels, ordering and supplier relationships, • Controlling wastage and keeping an eye on costs, • Ensuring opening and closing procedures are followed, • Handling customer feedback and resolving issues confidently, • Making sure the café is always looking and operating at its best 🙌 Who We're Looking For We're looking for an experienced café or hospitality manager who: • Has previous management experience in a busy café, restaurant or similar hospitality business, • Is confident leading and managing a team, • Has a strong understanding of stock, labour and cost control, • Is commercially minded and motivated by increasing sales, • Has excellent customer service skills, • Is organised, reliable and hands-on, • Leads from the front rather than managing from the sidelines, • Brings positive energy to the team and the café ✨ Why Krave? Krave is all about great desserts, great drinks and great experiences. We're looking for someone who wants more than just a management job — we want someone who can really take ownership of the café, bring ideas to the table and help us grow. If you're an experienced hospitality manager who loves building strong teams, delivering brilliant service and running a successful operation, we'd love to hear from you.

Krave Dessert Café is looking for an experienced, enthusiastic and driven Café Manager to lead the day-to-day operations of our busy dessert café. This is an exciting opportunity for someone with previous dessert café management experience who is passionate about delivering exceptional customer service, creating memorable guest experiences, and helping to grow an exciting brand. As Café Manager, you will oversee all aspects of the business, from leading the team and maintaining exceptional cleanliness standards to developing children's party packages, driving sales, and contributing to the continued growth of the Krave brand. Key Responsibilities • Manage the daily operation of the dessert café, ensuring smooth and efficient service., • Lead, motivate and develop the front and back of house team., • Deliver outstanding customer service and ensure every guest has an exceptional experience., • Maintain consistently high standards of cleanliness, hygiene and food safety throughout the café., • Manage staff rotas, recruitment, training and performance., • Monitor stock levels, ordering and supplier relationships., • Control labour and food costs while maintaining quality and profitability., • Ensure compliance with all Health & Safety and Food Hygiene regulations., • Handle customer feedback professionally and resolve issues promptly., • Drive sales through promotions, upselling and exceptional service. Children's Parties & Events • Organise and manage children's birthday parties and private events., • Create fun, memorable experiences for children and families., • Coordinate party bookings, staffing and event delivery., • Develop new party packages and themed experiences to increase revenue. Brand Development: Working alongside senior management, you will play an important role in growing the Krave brand by: • Developing new ideas to improve the customer experience., • Identifying opportunities to increase sales and customer loyalty., • Supporting new menu launches and seasonal promotions., • Assisting with local marketing initiatives and community engagement., • Maintaining brand standards across presentation, service and atmosphere., • Helping establish Krave as the leading dessert destination in the area. About You: We are looking for someone who has: Previous management experience within a dessert café, ice cream parlour or similar hospitality environment. A proven track record of leading successful teams. Experience organising children's parties or family-focused events. Strong understanding of brand development and customer engagement. Exceptional leadership and communication skills. Excellent organisational and time management abilities. High attention to detail with a commitment to maintaining exceptional cleaning and hygiene standards. Strong commercial awareness with the ability to drive sales and profitability. Confidence in dealing with customer enquiries and resolving complaints professionally. A positive attitude, strong work ethic and hands-on approach. Food Hygiene Certificate (Level 2 or above preferred). Flexibility to work evenings, weekends and busy seasonal periods. What We Offer: Immediate start. Competitive salary based on experience. Performance-related bonus opportunities. Career progression within a growing hospitality group. Opportunity to help shape and develop an exciting, expanding brand. Supportive, energetic and creative working environment. Staff discounts and company benefits. How to Apply: If you have the experience, passion and leadership skills to take Krave Dessert Café to the next level, we'd love to hear from you. Please send your CV and a short covering letter outlining your experience. Join Krave Dessert Café and play a key role in creating unforgettable desserts, memorable celebrations, and exceptional customer experiences while helping build one of the region's most exciting dessert brands. Benefits: • Company pension, • Discounted or free food, • Employee discount, • On-site parking, • Store discount Work Location: In person

NOYA is a vibrant dining destination specializing in exquisite Japanese and Pan-Asian cuisine, complemented by a lively shisha lounge experience. With a seating capacity of 300, we pride ourselves on providing our guests with outstanding service and memorable moments. We are currently looking for an enthusiastic and skilled Part-Time Waiter to join our dynamic team. As a Part-Time Waiter, you will play a vital role in delivering an exceptional dining experience to our guests. This position is specifically for Fridays, Saturdays, and Sundays, requiring a commitment to providing attentive service, ensuring guest satisfaction, and contributing to the smooth operation of both the restaurant and the shisha lounge. Key Responsibilities: Guest Service:Greet and welcome guests promptly, providing them with menus and information about our Japanese and Pan-Asian cuisine, as well as daily specials and promotions. Ensure a positive and welcoming atmosphere at all times.Order Management:Take accurate food and beverage orders, relay them to the kitchen and bar staff, and ensure timely delivery to guests. Anticipate guests’ needs and provide recommendations as necessary. Sales Skills:Utilize strong sales techniques to upsell menu items, special offers, and shisha options, contributing to overall revenue growth.Table Maintenance:Ensure tables are clean, properly set, and well-maintained throughout the dining experience. Assist with clearing and resetting tables as needed.Collaboration:Work closely with kitchen and bar staff to ensure smooth service and accurate order fulfillment. Communicate effectively with team members to enhance guest experiences.Compliance and Safety:Adhere to all health and safety regulations, including food handling and sanitation practices, to ensure a safe dining environment for guests and staff. Qualifications: Minimum of 2 years of experience in a waitstaff role, preferably in a high-volume restaurant or hospitality environment.Strong interpersonal and communication skills, with a customer-focused approach.Sales-driven mindset with the ability to promote and up sale menu items and special offers effectively.Availability to work specifically on Fridays, Saturdays, and Sundays.Team player with a positive attitude and a willingness to learn.Knowledge of food and beverage service standards; familiarity with shisha service is a plus. What We Offer: Competitive hourly wage plus tips.A dynamic and supportive work environment with opportunities for growth.Employee discounts on food and beverages.Flexible scheduling to accommodate your availability.Application Process:If you are passionate about providing exceptional service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume and a brief message outlining your relevant experience to us.

Market Research Analyst – Charminar Restaurant Ltd About the Role Charminar Restaurant Ltd is expanding across London, and we are looking for a Market Research Analyst to help us understand customer behaviour, food trends, competitor activity, and opportunities for growth. This role is essential for improving menu performance, pricing strategy, marketing campaigns, and overall business expansion. Key Responsibilities • Analyse customer data from dine‑in, takeaway, Uber Eats, Deliveroo, and other platforms, • Research local market trends, popular cuisines, and emerging food preferences, • Conduct competitor analysis (pricing, menu items, promotions, customer reviews), • Evaluate the performance of existing menu items and recommend new dishes, • Track sales trends across branches and identify growth opportunities, • Prepare clear reports and insights for management, • Support marketing campaigns with data‑driven recommendations, • Monitor industry trends in the UK restaurant sector, • Maintain organised research documentation and dashboards Skills & Qualifications • Strong analytical and problem‑solving skills, • Proficiency in Excel, Google Sheets, and analytics tools, • Ability to interpret data and present insights clearly, • Excellent communication and report‑writing skills, • Knowledge of market research methods and basic statistics, • Experience in hospitality, retail, or food industry research is an advantage, • Ability to work independently and manage multiple tasks What We’re Looking For • Someone proactive, curious, and comfortable working with numbers, • A fast learner who understands customer behaviour and food trends, • Strong organisational skills, • A team player who can collaborate with marketing, operations, and management.

Role Overview Cultural Tours Ltd is seeking a motivated and commercially focused Sales Executive to support the Company's sales and business development activities. The successful candidate will be responsible for identifying prospective customers, promoting the Company's travel products and services, responding to sales enquiries and converting business opportunities into confirmed bookings. The role will also involve maintaining relationships with existing customers and developing new business partnerships. Duties: · Identify and develop new customers and sales opportunities for the Company's travel products and services. · Respond to customer enquiries, understand their travel requirements and recommend suitable products and services. · Promote the Company's cultural tours, educational tours and other travel services to prospective individual and corporate customers. · Prepare quotations and proposals and follow up with prospective customers to convert enquiries into confirmed bookings. · Build and maintain relationships with existing customers, corporate clients and business partners. · Identify new customer groups, sales channels and potential business partners to support the Company's continued growth. · Monitor customer demand, competitor activities and market trends and provide relevant feedback to management. · Maintain accurate records of customer enquiries, sales activities and booking progress. · Work closely with management and the operations team to ensure customer requirements are properly communicated and delivered. Who are we looking for: · Educated to degree level or equivalent, preferably in Business, Marketing, Tourism, Hospitality or a related field. · Previous experience in sales, business development or customer relationship management would be desirable. · Strong communication, negotiation and interpersonal skills. · Good commercial awareness and customer service skills. · Good communication skills in both English and Mandarin Chinese, with the ability to communicate effectively with UK and Chinese customers and business partners. · Familiarity with the Chinese market and customer needs would be highly desirable. · Self-motivated, target-driven and well organised. Able to work effectively both independently and as part of a team.

TERRA-COTTA WARRIORS PHILPOT LANE LIMITED, trading as Murger Han City, is seeking an organised and proactive Business Support Officer to provide administrative and operational support to the restaurant. The successful candidate will assist the management team with business administration, supplier coordination, purchasing and stock records, staff administration and other day-to-day operational matters. The role is focused on ensuring that the restaurant's business and administrative functions operate efficiently. Duties: · Provide administrative and operational support to the restaurant management team. · Maintain business records, invoices, purchase records, supplier information and other internal documentation. · Liaise with food, beverage and other suppliers regarding orders, deliveries, invoices and service arrangements. · Assist with purchasing administration, stock records and monitoring supply requirements. · Maintain staff records, rotas, attendance records and other employment-related administrative documents. · Prepare reports and spreadsheets relating to sales, costs, stock and other operational information. · Support the administration of restaurant bookings, takeaway and delivery platforms where required. · Assist management with internal procedures and the coordination of day-to-day restaurant operations. · Respond to enquiries from suppliers, service providers and other external parties and follow up on outstanding matters. Who are we looking for: · Educated to degree level or equivalent, preferably in Business, Management, Hospitality or a related field. · Previous experience in business administration, operational support or the hospitality sector would be desirable. · Strong organisational and administrative skills with good attention to detail. · Good communication and interpersonal skills. · Good IT skills, including Microsoft Word and Excel. · Able to manage multiple administrative and operational tasks effectively. · Self-motivated, reliable and able to work effectively in a fast-paced restaurant environment.