ServiceNow Technical Architect - DV Cleared
11 hours ago
Lincoln
ServiceNow Technical Architect - DV Cleared Location: Remote (UK-based with travel to client sites) Salary: £90,000 £110,000 per annum + 10% annual bonus Clearance: Must hold active DV (Developed Vetting) clearance We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required. This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership • Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB, • Define architecture standards, integration patterns, and platform strategy across engagements, • Produce high-quality solution architecture and design documentation, • Ensure all solutions align with best practices, are scalable, and remain upgrade-safe Delivery & Technical Governance • Act as the senior technical escalation point across the full delivery lifecycle, • Conduct design and code reviews, ensuring quality and consistency, • Identify and mitigate technical risks across programmes, • Oversee platform health including performance, instance strategy, and upgrade planning Client Engagement & Pre-Sales • Build trusted relationships with senior client stakeholders, • Lead solution workshops, scoping sessions, and architectural discussions, • Translate complex requirements into clear, deliverable technical solutions, • Support pre-sales activities including proposals and demonstrations Leadership & Practice Development • Mentor and develop consultants across the technical team, • Contribute to best practices, reusable assets, and internal capability development, • Stay current with ServiceNow platform innovations, including AI capabilities, • Help shape the ongoing growth and maturity of the technical practice Skills & Experience • Proven experience as a ServiceNow Technical Architect or senior technical lead, • Deep expertise across ITSM, ITOM, and CMDB / CSDM, • Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security, • Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications, • Experience delivering complex, enterprise-scale solutions end-to-end, • Strong leadership and stakeholder management skills, • Excellent communication skills, able to engage both technical and non-technical audiences, • Must hold active DV security clearance, • ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable) Desirable • ServiceNow Certified Technical Architect (CTA) or working towards, • Experience with AI/ML capabilities within the ServiceNow platform, • Background in public sector, defence, or highly regulated environments, • Additional ServiceNow certifications across ITOM or other modules, • Knowledge of ITIL frameworks Benefits • Private medical insurance, • Death in service cover, • Ongoing training and certification support, • 10% annual bonus, • Share scheme This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career. JBRP1_UKTJ