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Job Location: Woolpit Additional Location Information: Salary: Starting from £39,982 Contract type: Permanent Posting End Date: 09/01/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Project Manager - Strategic Projects who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”. Purpose of this role The Projects Manager – Strategic Projects will lead and manage a portfolio of strategic projects within the Strategic Projects PMO across three complexity tiers, with their portfolio consisting of a mix of: High Complexity Projects Full end-to-end project management responsibility. Own planning, delivery, governance, and benefits tracking. Direct engagement with sponsors and business leads for critical decisions. Medium Complexity Projects Act as a delivery partner to the business lead. Provide structured support: planning, RAID management, governance packs, and coaching. Ensure adherence to programme standards and escalate risks/issues. Low Complexity Projects Primarily focused on visibility and reporting for the Senior management team. Maintain status dashboards, track milestones, and flag exceptions. Your Key Responsibilities Are Manage a portfolio of strategic projects and ensure delivery against scope, time, and budget. Support business leaders in developing programme roadmaps, milestones, and success measures. Provide governance frameworks, tools, and methodologies to enable effective programme delivery. Monitor progress against objectives, escalating risks, dependencies, and issues to accountable leaders. Produce high-quality reports and dashboards for senior leadership, enabling data-driven decisions. Facilitate collaboration and communication across the business, ensuring stakeholders are informed and aligned. Act as a trusted advisor to business leaders, helping them navigate complexity and manage change effectively. Ensure lessons learned are captured and shared, embedding continuous improvement into future initiatives. Qualifications Business Degree or equivalent. Experience/Knowledge Advanced project management and planning across multiple complexity tiers. Demonstrated success in enabling senior leaders to deliver through structured governance and coordination. Experience supporting cross-functional teams, fostering accountability without direct ownership of outcomes. Understanding business case development and benefits tracking. Strong understanding of project management methodologies, governance, and reporting. Knowledge of change management and stakeholder engagement practices. Abilities/Skills Strong stakeholder influence and executive communication. High emotional intelligence and the ability to build relationships across all levels of the organisation. Strong organisational and problem-solving abilities, with attention to detail. Financial and analytical acumen. Ability to manage complexity and bring clarity to ambiguous situations. Desirable Financial Qualification. Change Management Certification. Exposure to complex, multi-stakeholder environments. Strong facilitation of workshops and decision forums. Advanced influencing and negotiation skills. Conditions of Employment What Can You Expect From Us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. #BUUK What's the best thing about BUUK? We asked our people. From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK. We all matter. Find Out About Our Supportive Culture. Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

What We Need Corpay is currently looking to hire a Customer Service Advisor within our Allstar Cards division. This position falls under our Corporate Payments line of business, located in Swindon, UK. In this role, you will be retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach. In this role, you will be reporting to the Customer Operations Team Manager. How We Work As a Customer Service Advisor, you will be expected to work in a onsite environment. Corpay will set you up for success by providing: • Assigned workspace in our Swindon office, • Company-issued equipment, • Formal, hands-on training Role Responsibilities • Managing telephone and email enquiries with professionalism, clarity, and urgency, • Resolving queries accurately and promptly, offering advice and solutions within SLA timeframes, • Liaising across departments to ensure customer needs are fully met, • Building effective working relationships with customers, suppliers, and internal teams, • Identifying process improvements and feeding these back to support continuous development, • Completing daily administrative tasks in a timely and efficient manner, • Promoting relevant services and solutions to add value to the customer relationship, • Supporting service excellence by contributing to decision-making and knowledge sharing across the team Qualifications & Skills • Have proven experience in customer service, preferably in a call center or fast-paced environment but not essential, • Be confident using multiple IT systems at once, with the ability to switch between platforms seamlessly, • Have solid experience working with Microsoft 365 – including Outlook, Excel, Word, and Teams, • Demonstrate excellent written and verbal communication skills, • Be able to remain calm and professional when handling complaints or difficult queries, • Possess strong attention to detail, especially when following processes or inputting data, • Work well under pressure, maintaining quality and speed even during high volumes, • Be a dependable team player who supports colleagues and contributes to shared team goals. Benefits & Perks • A competitive salary and benefit package, • Private medical cover via Vitality, • Access to Gratitudes – our exclusive rewards and discounts platform, • Life assurance at 4x your annual salary, • 5% employer pension contribution, • Full access to LinkedIn Learning for personal and professional development, • A welcoming, energetic team and a chance to make a difference Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations., • Empowering our people to share their experiences and ideas through open forums and individual conversations; and, • Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. #INDOPS-INT

WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. About This Opportunity We are seeking a proactive and knowledgeable HR Advisor to join our central HR team. You’ll support a group of academies, providing expert guidance on HR policies, employee relations and workforce initiatives, while contributing to projects that shape the future of education. This is a dynamic generalist role requiring strong communication, analytical skills and a collaborative mindset. You’ll be part of a pioneering multi-academy trust known for transforming schools and empowering communities. With access to outstanding CPD, a supportive team and a culture of excellence, this is a fantastic opportunity to grow your HR career in a purpose-driven environment. MAIN AREAS OF RESPONSIBILITY Your Responsibilities Will Include • Delivery of a generalist HR advisory service to the Federation and our Academies, providing up to date and informed HR guidance and support on HR policies, processes and systems, • Providing professional advice and support to Federation and Academy leaders in all areas of HR practice and employee relations such as grievance, disciplinary, performance management and sickness absence management, escalating complex cases as appropriate to the Head of HR and HR Business Partners, • Supporting the HR Business Partner with organisation change programmes including redundancy, restructuring and TUPE transfers; preparing documents, supporting planning, due diligence completion etc., • Participating in the development and delivery of HR policy skills workshops for line managers and academy HR, • Assisting with end-to-end employee lifecycle and payroll processes, • Preparing HR documents and create and maintain templates, • Producing management information reports, • Evaluating job descriptions and providing advice and guidance on salary bandings to ensure a consistent and fair approach, • Experience providing generalist HR advice on terms & conditions, application of policies and first line employee relations, • Up-to-date knowledge of employment law & current HR practice, • Qualifications to degree level, or equivalent experience, • At least part qualification to CIPD Level 5 or equivalent by experience with a willingness to study, • Excellent spoken and written communication skills, • Confidence and ability to develop and maintain professional relationships at all levels, • Excellent opportunities for continuous professional development and career progression, • Annual performance and loyalty bonus, • Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution, • 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts, • Harris Wellbeing Cash Plan including cover for routine and specialist healthcare, • Employee Assistance Programme for free and confidential advice, • Cycle to work salary sacrifice scheme, • Wide range of shopping, leisure, and travel discounts, • 20% off at Tapi Carpets, exclusive to Harris employees

Job Description No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Personal Cruise Advisor within our Contact Centre Operation. Key Responsibilities Include • Develop and manage relationships with their assigned guests, through excellent customer service and rapport building., • Working to achieve guest & revenue targets by proactively securing bookings from leads provided from across the business with limited supervision, • Through passion for our brand, using your product knowledge and sales skills you will covert guests to book, recognising opportunities on every contact to maximise the guest’s cruise experience through upselling, the purchase of cruise holiday products and ancillaries., • Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests, • Use product knowledge and sales conversation techniques to meet sales targets, • Exceptional customer service skills, • Professionalism – be ready for work, courteous to colleagues and protect customer information, • Positive Attitude, • Team Collaboration #Job Functions: Customer Service; Other; Sales;

Client Management Apprentice Programme Start Date: September 2026 Application closing date: 25th February 2026 Locations: Birmingham, Farnborough, St Albans, Leeds/Manchester Better Decisions Begin with You Aon shapes decisions for the better to protect and enrich the lives of people around the world. When you join us, you’ll become empowered to make the same impact, as you explore ways of becoming a more relevant, connected and valued professional. Wealth Solutions: Client Management Hundreds of UK employers, from FTSE 100 companies to smaller firms, turn to our Retirement and Investment Business for advice in many areas of running a pension scheme - making theirs more effective, reviewing fund managers, communicating benefit changes, or reducing costs. Everything we do at Aon is built around delivering great client service and value. Your role will be no different. You’ll provide vital support to senior team members in their client management activities, ensuring employers pension schemes are run efficiently and professionally. As a Client Management Apprentice, you can make an immediate impact by demonstrating a real passion for customer service and develop the skills needed to become a valued advisor to our clients. What Your Day Could Look Like: • Supporting the delivery of client plans and project management, • Assisting in day-to-day retirement services, including drafting reports and newsletters for trustees, • Attending and planning face-to-face client meetings or conference calls, taking minutes, and managing the follow up actions, • Playing an active part in delivering client satisfaction, retention and profitability, • Carrying out administrative tasks contributing to the retirement and investment consulting process, • Business learning - on the job learning and experiences giving you the opportunity to develop your knowledge and understanding of the team and solution line you have joined, • Centralised learning - UK apprentices complete in an Aon Induction, monthly webinars, business skills training and workshops; all designed to help you develop your knowledge of Aon, build your confidence and your network across our business, • Your Apprentice network - you'll meet Apprentices from all areas of Aon in the UK, helping you navigate our business and grow a support network from day one., • Your mentor - an experienced colleague who can help you out with career guidance, specific issues or any general thoughts or queries you have., • Business seniors - many experienced colleagues will be actively interested and involved in your development., • 112 UCAS points from your top 3 A Levels (or equivalent) or 280 UCAS points for exams sat prior to 2017 (excluding General Studies) i.e. BCC, • Motivation and ambition - you will need to be able to articulate why you want to join the Client Management Apprenticeship, • Passionate about delivering excellent Client Service - understanding the importance of building meaningful client relationships, • Curious, enthusiastic, and highly motivated to find solutions and work as part of a team, • Application Review, • We process applications on a rolling basis, moving candidates forward as they complete each stage., • Every application is carefully reviewed by our team (not by AI)., • Due to the high volume of interest, this stage can take up to two weeks., • Please note: We do not review CVs or cover letters at this point., • Video Interview, • Preparation matters, so you’ll have up to 10 days (240 hours) from receiving your invitation to record and submit your video interview., • Rest assured: Every video interview is reviewed by a real member of our recruitment team, not an AI system., • You’ll typically hear back from us within 2-3 weeks after submitting your interview, though times may vary depending on the number of applications., • Assessment Centres, • Our assessment centres are held in person at the Aon office closest to the location you applied for., • Please note: Due to the large number of applications, not every candidate who completes a video interview will be invited to an assessment centre., • If selected, you’ll have 7-14 days’ notice to help you arrange any travel., • We run a limited number of Assessment Centre so please make every effort to attend if invited. These will begin in February/March 2026., • We reimburse reasonable travel costs (such as standard class train tickets). Flights and hotels are only covered if agreed in advance. #AonApprenticeUK #ClientManagementApprenticeshipUK 2025-94810

Connect to your Industry Are you looking for the next exciting career opportunity? Do you have a passion for delivering a high quality service and an exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring and your ideas are encouraged? If so, this could be the role for you. HR Services are looking for a HR Advisor to join our HR Advisory Service. The primary function of the role is to provide professional advice and support on performance and conduct matters. The team works closely with a wide range SME colleagues from the internal HR community to deliver a coordinated service to the business. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The HR Advisory T1 Advisor will support the smooth running of the Advisory functions within the HR Services function of Central Business Services. You will support and provide guidance to the Advisory Senior Assistants on more complex cases and may be required to deputize for the Advisory Team Leader when necessary. Providing day to day HR advisory support to employees, people leaders and partners across Deloitte UK on an allocated case load which will include but is not limited to: • Supporting the business with performance management, investigations, and low level disciplinaries up to and including dismissal., • Managing informal grievances and escalating where appropriate., • Managing escalations as allocated both from Central Business Services and wider HR teams, ensuring appropriate follow up and management of stakeholders., • Collate feedback from stakeholders to improve service delivery through learning, reflections and improvements., • Utilise coaching skills to drive consistency and embed new starters. Conduct peer checking across the team., • Authenticate and support AWOL cases and conduct exit interviews, • Managing security and data breaches and progress through the disciplinary process as appropriate., • Support connection and collaboration within the HR Advisory team, with a focus on knowledge sharing., • Providing timely and effective handover, where appropriate, of cases that require input or completion by the wider HR community., • Ensuring all SAP related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines., • Ensuring effective utilisation of case management tools, keeping all records up to date and accurate and tracking activities through to timely closure., • Ensuring compliance with appropriate Data Protection legislation at all times. Connect to your skills and professional experience You thrive being a team player, sharing knowledge, experience and ideas and enjoy collaborating with peers, the wider HR community, and the business to find the best fit solutions. • Ability to strategically guide and advise on performance and misconduct matters from providing initial advice through to dismissal by providing end to end case management support. Providing expert counsel to the business on policy interpretation, employment law considerations, and risk mitigation strategies, producing and reviewing case documentation., • Demonstrated expertise in managing a high volume of cases, ensuring timely resolution while mitigating risk and considering both legal and commercial implications, escalating when appropriate to the management team or HR SME colleague., • Maintain a professional and positive attitude, with exceptional communication and interpersonal skills. Effectively influencing and persuading others and articulating thoughts and ideas in a composed manner to instill confidence in others., • Actively identify opportunities to streamline processes and enhance efficiency, participate in efforts to support and embed change across HR Services and the wider HR function as well as engaging with continuous service improvements., • Demonstrate commercial awareness & risk management which includes an understanding of the current environment within which we operate and an ability to adapt recommendations or advice as appropriate., • Demonstrate a methodical, analytical and clear approach to problems using appropriate tools and technologies to help identify key trends., • A strong advocate for data integrity and compliance, ensuring accurate and timely record-keeping of all employee relations matters within the case management tool (Service Now). Other skills include: • A confident delivery of verbal and written communications with excellent attention to detail., • An ability to develop effective relationships with key stakeholders., • Ability to influence through personal credibility., • Adaptable to change and ways of working., • Software skills: Excellent knowledge of Microsoft Office (particularly Excel and PowerPoint) and specific HR applications – of these, SAP and ServiceNow are preferable., • Industry knowledge: An experienced HR professional that has come from either a professional services environment or alternatively a fast-paced demanding ER role. Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Central business services We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues “I have recently joined the team and it has been a great experience. The team is welcoming, friendly and always willing to help each other. I really enjoy the variety of case work and that every day is different.”-Alex, Enabling Functions ‘We work together as such a great team in HR Advisory. You are never alone and there is always someone to support you. We work hard but have a laugh along the way!’ -Chloe, Enabling Functions Our hybrid working policy You’ll be based in Birmingham, Cardiff or Milton Keynes with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

Job description: Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES • Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;, • Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;, • Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;, • Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;, • Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;, • Embrace and promote the Omni Channel mindset;, • Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;, • Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;, • Operate with the highest level of care and respect for the Products;, • Utilize Company digital tools actively to offer a complete and integrated luxury experience;, • Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;, • Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;, • Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;, • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

This newly created role is a strategic partner responsible for building organisational capability, strengthening leadership excellence, and embedding a high-performance, high-accountability culture. You will design and deliver scalable learning, leadership, and change initiatives that accelerate business outcomes, support organisational transformation, and develop a strong internal talent pipeline. What you'll do • Own the organisation-wide L&D strategy, ensuring it drives performance and cultural alignment., • Partner with senior leaders and the People Team to assess current capability, define future needs, and deliver targeted, scalable interventions., • Refine our company-wide progression frameworks and structures to ensure clear pathways for growth and a pipeline of talent for the future., • Strengthen internal succession pipelines by enabling readiness of future leaders and reducing critical gaps., • Develop and execute a roadmap of culture and engagement initiatives—including designing, developing, and facilitating leadership & team offsites and company-wide events —to reinforce core company values and drive business performance through increased employee engagement., • Act as a trusted advisor and coach to leaders within Moneybox on performance, team effectiveness, and talent development., • Conduct a comprehensive review of all existing L&D, leadership, and onboarding programmes, assessing effectiveness, adoption, and business impact., • Own the organisation-wide L&D budget, ensuring effective investment and measurable ROI. Who you are • A driven, ambitious, and passionate L&D practitioner looking to continue your career at a fast-growing scale-up., • A strategic partner who deeply understands business objectives and translates organisational goals into talent capability strategies., • A highly effective coach and trusted advisor with exceptional emotional intelligence and the ability to influence all levels within an organisation., • Data-fluent and metric-driven, able to analyse workforce data to inform programme design and prove the measurable ROI of learning and change initiatives., • A champion of culture, dedicated to fostering an inclusive, high-performance, and resilient "learning organisation"., • A compelling communicator who builds trust, provides clarity, and sets an organisational standard for effective internal communications. Experience and Skills • 7+ years experience working in a fast paced, high growth tech organisation in an OD, L&D, or Enablement role., • Experience designing and implementing OD/L&D/Enablement strategies that align with organisational goals., • Experience building business cases and measuring the effectiveness of programmes and initiatives on the business., • Experience designing, developing, and delivering engaging and impactful training., • Demonstrated success in leading and implementing complex, human-centered organisational change initiatives, • Exceptional influencing and consultation skills, with a track record of partnering effectively with leaders of all levels to deliver measurable results., • Trained and qualified Coach, having received a Postgraduate Diploma or higher in coaching., • Bachelor’s degree required; Master's degree in Organisational Development, Organisational Psychology, or a related field is highly desirable. What's in it for you? • Opportunity to join a fast-growing, award-winning and super ambitious company., • Opportunity to be part of a friendly, engaged team., • Thriving collaborative and inclusive company culture, where you can have a real impact., • Competitive remuneration package., • Company Pension., • Personal learning and development budget., • Comprehensive benefits package, including Private Medical Insurance, Health Cash Plan and Gympass., • 25 days holiday (increasing to 27 with service) + bank holidays.

Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.

In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time.

In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time. Join ourmulti award

Reporting Line: Head of Transformation Delivery (Network and Strategy) Contact Type: Fixed Term (18 months) Location: London/Hybrid What to expect The Project Manager is a key member of the Transformation team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. The Project Manager will manage and lead projects end to end within the Network and Strategy pillar, working cross-functionally to deliver business solutions, ensuring that critical success factors are met while scope, time, quality, and cost are maintained. They will also oversee strategic partnerships and third-party management to ensure alignment with business objectives and successful delivery, via performance management. Demonstrating strong senior stakeholder management skills to maintain clear and concise communication and progress deliverables, contributing towards overall programme and portfolio outcomes. They will embody a culture of inclusion, continuous improvement, and high performance, with a key focus on delivery. What we can do for you Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: • 25 days annual leave that increases with tenure, • Up to 10% on target bonus opportunity, • Access to Benenden Healthcare, • Generous pension contribution, • Life assurance, • Income protection after 12 months service, • Full support from our employee assistance programme and access to our employee benefits platform, • Ever-evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. What you’ll need to succeed · Experience leading on Strategic Partnerships is essential. · Experience of overseeing Performance Management. · Excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions. · A trusted advisor with the ability to apply knowledge of their own specialism as well as knowledge of related areas. · Commercial business acumen with the ability to make data-driven business decisions. · Displays a passion for pursuing personal development opportunities and expanding industry knowledge. · Demonstrates a strong commitment to upholding the values and principles of Post Office. · An ambassador for promoting equality, diversity, and inclusion within all areas of responsibility. · Measurable experience of running change management projects in flexibility and within framework standards and timescales · Strong budget management and funding knowledge · Demonstratable project management experience and the ability to identify and mitigate risks · Strong leadership and people management skills and experience

Job Overview Join the driving force behind the automotive aftermarket! At LKQ UK & Ireland, we're looking for a passionate and customer-focused Sales Advisor to help deliver outstanding service and grow lasting client relationships. If you're a team player with a talent for turning conversations into results, this is your opportunity to accelerate your career with an industry leader. What We Offer • Competitive Salary – We regularly review our salaries to keep your earnings competitive., • Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge., • Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe., • Life Assurance for Peace of Mind – Providing financial security for you and your loved ones., • 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it., • Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs., • Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits., • Cycle to Work Scheme – Save money while staying active with tax-free bike purchases., • Build relationships with customers aiming to win sales, improve margin and have excellent customer service within the branch, • Become an expert in LKQ UK and Ireland product offerings to customers and be seen as the trusted advisor, • Working collaboratively with the other areas of the branch, ensuring that the customer needs are met, • Ensure all call backs are completed in a timely manner, • Work closely with other internal teams across the business to understand our products and be one step ahead of our customer needs, • Work with the Warehouse Supervisor to understand customer returns and look to reduce our return rate by building better relationships with our customers, • Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity, • High levels of focus, energy and drive, • Good business acumen, • People First: We value our employees just as much as our customers., • Work-Life Balance: Flexible working options to support your lifestyle., • Career Growth: Genuine opportunities for progression in a thriving industry., • Passion for Excellence: Join a team dedicated to being the best at what we do.

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re An Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do • UK & Ireland's premier AWS, Microsoft & Oracle partner, • 3300+ strong, €350/£300m revenue business, • 10+ years as a Great Place to Work in Ireland & UK, • Best Workplace for Women in the UK & Ireland by GPTW, • Have extensive proven experience applying established change management methodologies such as ADKAR, PROSCI, Kotter's 8-Step Process, or Lean Change Management, • Can assess organisational readiness for change, identify risks and barriers, and design tailored change strategies, • Are highly skilled at stakeholder mapping and engagement—identifying change champions, resistors, and influencers across all levels of an organisation, • Can design and deliver sophisticated change communications, training plans, and adoption strategies, • Understand how to measure change success through adoption metrics, behaviour change indicators, and cultural assessment, • Have significant experience creating change impact assessments and transition plans, • Have a strong track record of leading complex change programmes from initiation through to embedding, • Are skilled at rapidly assessing and mapping organisations—understanding structures, cultures, processes, and ways of working, • Can facilitate discovery sessions to uncover pain points, blockers, and opportunities for transformation, • Can facilitate high-level collaborative workshops that bring together diverse stakeholders to define transformation goals, • Are skilled at translating strategic ambitions into actionable change initiatives, • Can design and implement change interventions—from capability building and process redesign to cultural change initiatives, • Know when to adapt change approaches based on feedback and emerging insights, • Can identify change and transformation opportunities within existing client relationships, • Are confident presenting to senior stakeholders and C-suite executives about the value of change management, • Can translate client challenges into compelling propositions and statements of work, • Have experience contributing to bids, proposals, and pre-sales activities, • Can articulate the business case for change management investment, • Are skilled at positioning change work alongside technical delivery, • Can review change plans, strategies, and deliverables to ensure quality and rigour, • Are able to spot risks and issues in change delivery and provide constructive guidance, • Can support consultants when they encounter blockers or challenges, • Know when to escalate concerns and how to do so constructively, • Can provide coaching and mentoring to less experienced practitioners, • Are comfortable having difficult conversations about delivery quality or approach, • Have experience building communities of practice, including facilitating sessions and creating engagement, • Can develop knowledge assets such as frameworks, templates, playbooks, and case studies, • Are skilled at capturing and codifying lessons learned from client work, • Can design and deliver internal training and capability-building sessions, • Have experience establishing practice standards, ways of working, and quality criteria, • Can build relationships across the wider V1 community to integrate change expertise, • Have extensive experience supporting organisations to adopt new ways of working such as agile delivery, product management, or DevOps practices, • Understand the organisational implications of digital transformation deeply, • Have worked on AI implementation programmes—including governance, policy adoption, capability building, and ethical considerations, • Can assess how new products or services impact organisational structures, roles, and ways of working, • Have deep knowledge of organisational resilience and adaptive organisational models, • Think strategically about interconnections and system-wide impacts, • Can work seamlessly with service designers, product managers, technologists, and other disciplines, • Can visualise complex systems and change journeys through multiple formats, • Understand how organisational change connects to service delivery, technology implementation, and user experience, • Have exceptional communication skills across all levels—from front-line staff to board members, • Can build compelling cases for change using evidence, storytelling, and data, • Are highly skilled at influencing without authority and building coalitions for change, • Can create change narratives that inspire and motivate, • Lead by example, demonstrating the behaviours and mindsets you want to see in others, • Build psychological safety and create environments where people feel safe to challenge and contribute, • Are committed to growing others and creating opportunities for development, • Can balance commercial awareness with doing the right thing for clients and team, • Have worked on large-scale digital transformation programmes, • Have experience in pre-sales, business development, or opportunity shaping, • Have line management, mentoring, or practice leadership experience, • Have experience working to the GOV.UK Service Standard or within the public sector, • Have experience with AI governance and implementation, • Have built or scaled a consulting practice or community of practice, • Have experience with agile coaching or organisational design, • Lead complex change and transformation programmes with our clients, • Work across the full change lifecycle from assessment through to embedding, • Facilitate high-level workshops and strategic planning sessions, • Coach client leaders through transformation, • Identify change and transformation opportunities within existing accounts, • Contribute to proposals, bids, and statements of work, • Present to prospective clients alongside account teams, • Develop compelling propositions that combine change with service and product delivery, • Review change deliverables and approaches from consultants, • Provide coaching and support when consultants encounter challenges, • Conduct quality reviews of change plans and strategies, • Escalate risks and issues appropriately, • Establish and facilitate the change and transformation community of practice, • Develop frameworks, templates, playbooks, and other knowledge assets, • Capture case studies and lessons learned from client work, • Design and deliver internal capability-building sessions, • Build relationships across V1 to integrate change expertise, • Implementing agile ways of working: Leading change management for a government department transitioning from waterfall to agile product management, including designing governance changes and building internal capability, • AI adoption and governance: Shaping and delivering the change strategy for AI tool roll-out in schools, including stakeholder engagement at ministerial level and developing adoption frameworks, • DevOps transformation: Supporting multiple public sector organisations to adopt DevOps practices, whilst building reusable change assets for similar transformations, • Digital service implementation: Providing delivery assurance on organisational change associated with new digital services, ensuring quality of stakeholder engagement and adoption planning, • Organisational resilience: Leading a programme to help local authorities build adaptive ways of working, including applying progressive organisational models

SALARY: Starting from £24,028.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 08/01/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Retail Support Advisor to provide exceptional support to our Retail, RCH, and Broker Sales teams, ensuring a seamless customer journey and contributing to the growth of our portfolio. This high-impact role will be instrumental in delivering service excellence and supporting sales growth by building strong relationships with brokers, retailers, and internal teams. What You’ll Be Doing • Act as the key link between Dealers, Brokers, VWFS UK Sales field teams, and internal departments to ensure smooth workflows and timely query resolution., • Use Salesforce to manage queries, allocate tasks, track progress, and ensure service levels are met., • Take inbound calls from Dealers and Brokers to support their queries and manage effectively., • Running bespoke reports to keep systems updated with accurate information., • Maintaining our Point of Sale and Stock Management systems to enable self-service and improve efficiency., • Providing proactive support to external Sales Teams to drive growth., • Handling a variety of administrative tasks to keep operations running smoothly., • High level of customer service and ability to work on your own initiative., • Strong communication skills, both written and verbal., • Excellent attention to detail and ability to manage multiple priorities., • Skilled at learning new systems and processes; confident with MS Office.

What we’re looking for As Senior Client Partner, you’ll lead some of our most important client relationships, guiding brand, digital and design teams through every stage of a project, from strategic inception to creative delivery. As Senior Client Partner, you’ll lead some of our most important client relationships, guiding brand, digital and design teams through every stage of a project, from strategic inception to creative delivery. You’re both a trusted advisor and a leader: calm, strategic and committed to ensuring the work not only lands beautifully but drives our clients’ businesses forward. You combine strategic thinking, commercial acumen, and creative empathy – able to zoom out to see the big picture while staying close enough to the detail to make confident calls. You set the tone for how we show up with clients: forward-looking, collaborative, commercially sharp, and above all, trusted. You’ll work closely with our Creative and Partnership Directors to grow accounts, identify opportunities, and ensure our work remains emotionally powerful, effective, and aligned with both client goals and agency ambitions – unafraid to ask the questions that make the work better. Experience working with tech (SaaS, financial, AI, climate) brands is a real advantage, helping you navigate complex challenges with curiosity, rigour, and confidence. Responsibilities The role centres around delivery expertise, coupled with strategic and commercial acumen with a hyper focus on client partnerships. Below are the core responsibilities that shape how we deliver work and support our clients. How much you lean into each one will naturally shift – from project to project, and from phase to phase – but together they form the foundation for success. Strategic Client Partnerships • Build and nurture long-term client relationships rooted in trust, insight, and strategic value, shaping the overall client experience., • Act as senior counsel, connecting creative ambition with commercial outcomes and navigating challenges with empathy and confidence., • Lead regular project reviews and project health checks, identifying growth opportunities, areas for improvement, and plans to mitigate risk. Commercial Leadership • Partner with the Client Partnerships Director and SLT to identify opportunities, develop proposals, and craft commercially sound scopes and estimates., • Own revenue performance, forecasting, billing, and financial reporting across your projects, ensuring clarity, accuracy, and profitability., • Negotiate contracts, fees, and shifting deliverables to align expectations, avoid surprises, and demonstrate the value of our work. Creative Enablement • Partner with Creative and Strategy Directors to ensure work meets our benchmarks for creative standards and strategic intent, always grounding decisions in strategy., • You’ll champion our feelings-first approach, helping clients see how emotionally-led, strategically-grounded design drives real business impact., • Bring clarity and momentum to projects, ensuring the right inputs, decisions, and approvals happen at the right time., • Contribute actively to the creative conversation, bringing insight, curiosity, and a client lens while protecting creative integrity and balancing timelines and budgets. Operational Excellence • Oversee end-to-end project delivery, resource allocation, workflow efficiency, and best-in-class communication across teams., • Proactively refine and improve internal processes to support better and more sustainable delivery and client relationships., • Anticipate challenges early and remove roadblocks before they impact the work or team. Team Leadership & Mentorship • Support and mentor Client & Delivery Partners, helping them grow capability, confidence, and autonomy., • Foster an accountable, collaborative, and positive culture within project teams., • Model resilience, transparency, and calm under pressure — especially during challenging phases of delivery. Perks & Benefits At Fiasco, we believe great work starts with a great environment. That’s why our benefits are designed to support the whole person, not just the job title. From flexible working hours to private healthcare, team socials to summer hours, we’ve built a package that balances wellbeing with growth. It’s about making sure everyone feels looked after, valued, and set up to thrive — inside and outside the studio. • The opportunity to work on an exciting variety of projects and clients, across sectors and geographies., • We trust you to manage your own time. Start and finish your day when it suits you — as long as you work your contracted hours and stay mindful of meetings, deadlines, and team commitments., • Working collaboratively from our bustling studio 4 days a week, with Wednesdays as an optional working from home day., • We promote a healthy work/life balance – that’s why we offer 25 days of holiday each year (plus bank holidays) and an additional 3 days over the Christmas period., • Across the Summer school holidays, we shift to a four-day working week — taking Fridays off, with no change to pay. It’s the equivalent of six extra days of annual leave, giving you more time to recharge and enjoy the longer days., • We offer 2 weeks a year to take your role on the road. Whether it’s extending a holiday, spending time abroad, or just helping out at home, WFA gives you the freedom to work where life takes you., • A helping hand – alongside a BUPA private healthcare plan, we offer a confidential wellbeing service that connects you with specialists in areas from mental health to financial advice. There for when you need it., • Fuel for the day, on us. From cereals and fresh fruit to breads and pastries, there’s a daily spread in the studio to keep energy levels up and the mood high., • We promote a culture of curiosity and creativity – from R&D to our Lunch & Learn series – we back your growth, both personally and professionally., • We’re B Corp which means we meet the highest standards of verified social and environmental performance, public transparency, and legal accountability. How to apply Deadline: Friday 19th December 2025 Interviews: • First round: w/c 15th December 2025 + w/c 12th January 2026 Duration: 12-month, fixed-term contract Location: Bristol, UK Salary: £40-£46k DOE If this sounds like you, then we want to hear from you. Please send applications with the following: Subject line: I’d like to apply for the Senior Client Partner role Body: In 5x bullet points, describe why you’re the best person for the job and what you’d bring to the team Please keep cover letters short and attach an up-to-date CV, plus a link to your Linkedin and/or Instagram account. NB: We will aim to get back to every applicant, however, this might take some time so please bear with us. No agencies, please. We’ve got this one covered.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us. We are actively looking for an Insurance Advisor to join our Howden Consumer & Local Commercial team. This is a great opportunity to join a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. About you: • You will enjoy having conversations with people, listening and building relationships as it's important that we really get to know our clients and understand their requirements., • You have awesome problem-solving skills - all of our clients are totally unique, so we need to come up with tailor made solutions as we don't have a "one size fits all" approach, • You may currently be working in a sales role and are now looking for a career. We don't require any previous experience as we offer on-site training, workshops, coaching and will support you through industry qualifications., • You will have a passion and entrepreneurial mindset. Many of our most successful business opportunities have come from team members with a passion for the subject - whether that's equine insurance, campervans, motorhomes, classic cars, motorbikes, marine, fine art, etc. Loving what you do, means you will be knowledgeable, be able to build rapport quickly and be able to provide clients with the best solution., • 22 days holiday (plus bank holidays), increasing through length of service, • A set of core benefits, designed with your health and financial protection in mind:, • Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen, • Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury, • Contributory pension scheme -5% employer contribution and 5% employee contribution, • Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits, • Access to a host of lifestyle and financial benefits that you can choose from:, • Discounts on gym membership across the UK, • Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase, • Access to a range of insurance polices through Howden at discounted rates, • Access to hundreds of high-street retailer discounts

Harvey Nichols is seeking a Senior Client Advisor to join our Manchester store. A destination for modern luxury and cutting-edge style, Harvey Nichols curates an edit of the world’s most sought-after fashion brands. This is your opportunity to represent an inspiring portfolio of designers and deliver a bespoke shopping experience to our discerning clientele. About the role… As our new Senior Client Advisor, you’ll be the first point of contact for our customers, helping them explore collections and discover pieces that empower their individual style. You’ll deliver an exceptional and enjoyable 5* experience by: • Guiding clients through our exclusive collections, from ready-to-wear and accessories to footwear and seasonal trends, • Using your expert styling knowledge to offer tailored advice and create personalised looks for every occasion, • Building and maintaining authentic, long-lasting relationships with clients, ensuring an elevated experience at every touchpoint, • Staying ahead of the latest fashion trends, designers, and runway innovations to inspire and inform clients, • Maintaining immaculate presentation across the shop floor and ensuring collections are displayed to the highest standard, • Being flexible and available when our clients need you most, including evenings and weekends Is this you? We’re looking for individuals who embrace creativity, love a challenge, and are passionate about the world of luxury fashion and exceptional service. • Have you worked in luxury fashion retail before?, • Do you have excellent product and styling knowledge, with a genuine passion for designer fashion?, • Are you skilled at building relationships and providing expert wardrobe advice? How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We’ll support your growth and help you build a career you love. Alongside this, you’ll enjoy a range of amazing benefits, including: • Up to 40% off fashion & hospitality, • 30% off beauty, perfumery, wine, and spirits, • Clothing allowance, • Competitive commission scheme Where do I sign? If you’re already picturing the confidence and style you’ll bring to our clients’ wardrobes - and this role has caught your eye - hit the “apply” button below to start your journey with us.

Department: Senior Management Team Location: West Malling Description We are seeking a highly skilled and commercially focused Commercial Finance Manager to lead, optimise, and elevate our financial operations. In this pivotal role, you will be a strategic partner to the leadership team driving decision-making through incisive analysis, accurate and timely reporting, and the implementation of robust financial controls. You will play a central part in shaping financial strategy, maximising profitability, and embedding efficiencies that underpin sustainable business growth. This is a high-profile role with significant impact, offering clear scope for progression within a fast-paced, growth-oriented, and collaborative environment. Key Responsibilities Alongside leading the Finance team and working closely with departments and leadership, this role will take full ownership of the financial processes, outlined as follows: • Lead preparation of statutory and management reporting, ensuring accuracy and timeliness, • Act as primary contact for external auditors and regulatory bodies, • Oversee VAT returns, CIS, R&D claims, P11D submissions, and other compliance obligations, • Maintain and reconcile the fixed asset register, including depreciation schedules, • Manage insurance and premises-related financial submissions, • Support preparation of monthly management accounts, board packs, and cash flow reporting, • Own short- and long-term forecasting, providing scenario planning and risk analysis, • Deliver meaningful insights on financial performance, KPIs, EBITDA, and variance analysis, • Lead annual budgeting processes across departments, ensuring alignment with business objectives, • Build strong relationships with senior leaders and operational teams, acting as a trusted advisor., • Provide actionable commercial insights to drive decision-making and departmental growth., • Review and manage client contracts and payment terms to ensure profitability and commercial alignment., • Drive continuous improvement of finance processes, controls, and systems., • Identify and implement best practices to improve accuracy, efficiency, and scalability., • Enhance data integrity and reporting capabilities to support strategic decision-making., • Oversee payroll, expense management, and credit control functions., • Manage reconciliations, audit preparation, and working capital processes., • Optimise invoicing procedures and ensure robust credit management., • Lead cross-functional finance projects aligned to business strategy., • Monitor and track project performance against budgets and forecasts., • Fully qualified accountant (ACA, ACCA, CIMA or equivalent)., • Minimum 5 years post-qualification experience in progressively senior finance roles, • Degree in Finance, Accounting, Economics or Business (desirable)., • Strong technical knowledge of UK GAAP/IFRS, taxation, and compliance requirements.Experience, • Proven track record in a Commercial/Senior Finance Manager or Finance Business Partner role, ideally in a corporate or large-scale enterprise/LSE, would consider SME environment experience, • Demonstrable experience in forecasting, budgeting, variance analysis, and KPI reporting, • Manage statutory accounts, VAT returns, CIS, R&D claims, and other compliance reporting, • Strong background in management accounting and financial modelling, with ability to provide actionable insights that support growth and cost optimisation, • Experience in building and managing relationships with stakeholders and external partners, • Exposure to utilities, construction, or infrastructure industries (advantageous but not essential)Skills & Competencies, • Advanced Excel and financial modelling capability; strong proficiency with accounting software (Xero preferred), • Excellent communication skills and able to translate financial data into clear, commercial insights, • Strong business partnering skills. Confidence to challenge, influence, and support decision-making, • Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail, • Commercially astute with a strategic mindset and strong analytical ability, • Proactive, adaptable, and solutions-oriented, • Collaborator with the ability to engage effectively across all levels of the organisation, • High levels of integrity, accountability, and professional judgement, • Enhanced annual leave provisions and Company sick pay, • Health & Lifestyle Rewards Scheme with Benenden Health (including discounts at 3500+ retailers including supermarkets, 24/7 GP service for you and your family, access to private healthcare and more), • An additional day per year earnt after 3 consecutive years of employment, capped at 30 days excluding bank holidays., • 2% above national minimum for employers contribution to your auto-enrolment pension fund, • Flexible hybrid working currently set at 3:2 (office/site to home working), • Funding of relevant professional qualifications and memberships in line with our company Training and Professional Memberships Policy should this be desired or required for your role., • Companywide team events including a Summer team building day and Christmas party., • Companywide salary review each year, • Favorable refer a friend reward scheme

Our vision is to enable our event industry customers to take control of their ticket distribution and massively engage their audience. SecuTix is a leading provider of a SaaS Ticketing & Engagement platform. S-360, S-MOBILE, and S-Pay are innovative products and platforms providing business critical solutions to the Sports, Entertainment and Cultural Sectors. Our mission is to be the global leader in SaaS solutions serving these sectors. In this role Being a Cloud Computing company, SecuTix understands the importance of Customer Success. That is why, as we are growing our customer portfolio, SecuTix is now expanding our Customer Success team. This team works alongside our Product, Professional Services, Sales and Services teams to help customers achieve even higher levels of success. We are looking for a Customer Success Senior Manager based in London to lead the UK & Ireland team. Mission and responsibilities Within the UK & Ireland market you will be responsible for: • Leading the team to provide strategic guidance to SecuTix customers to increase the value they get from the SecuTix platform by ensuring customer needs and expectations are met, and helping our customers get the most of our solution to grow their business, • Leading Retention & Upselling. Responsibility for managing contract renewals and achieving sales targets for existing accounts by identifying opportunities and demonstrating the value of SecuTix additional services and products, • Leading the UK based Support team who concentrate on helping customers understand ‘how to’ technically best use the platform, • Build and maintain strong senior-level relationships across customer accounts to identify opportunities, understand strategic goals, and proactively address challenges, • Lead and secure renewal cycles for key accounts, ensuring high retention and predictable revenue, • Develop, maintain, and deliver account plans for key clients, ensuring alignment on goals, value, and success metrics, • Monitor and evaluate platform adoption and health across the customer base to drive value realization, • Provide best-practice guidance on S-360 usage, release management, and operational optimisation, • Develop and lead a high performing team capable of implementing the Customer Success strategy, • A stimulating and professional working environment in a dynamic team with extensive expertise, • Exciting projects using the latest technologies, • Flat organisational hierarchies and cross-functional teamwork, • Close contact with customers in a creative industry, • Strong leadership capabilities, with the ability to shape, manage, and inspire a high-performance culture, • Proven success working cross-functionally with Product, Support, Sales, and Marketing teams to drive customer outcomes, • Proven ability to build deep, long-term customer relationships and act as a trusted strategic advisor, • Relentless customer-first mindset, serving as the customer’s voice within the organisation., • Ability to deliver value across the full customer lifecycle, including onboarding, adoption, renewal, and expansion, • Excellent communication skills, including the ability to translate complex concepts into clear, compelling messages for diverse audiences, • Strong analytical mindset with the ability to interpret customer data (usage metrics, adoption trends, requirements) to drive decisions and platform adoption., • Ability to navigate data, systems, and organisational structures to identify solutions and unlock customer value., • Excellent time-management skills, capable of managing multiple accounts, priorities, and deadlines simultaneously., • At least 10 years proven work experience as a Customer Success Manager in an IT service company, • Hands on experience with SaaS ticketing and/or a CRM/Marketing Cloud solutions

Head of Marketplaces Location : Stockton on Tees, Newcastle Upon Tyne, Manchester.Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Hybrid (3 days in office, 2 remote however, for the right person, wed consider alternative arrangements) Contract Type : Permanent Hours : Full time Salary: Competitive Build a Leading Marketplace Service and Drive Explosive Growth Visualsoft is a leading digital agency renowned for delivering exceptional results in e-commerce and digital marketing.Were seeking a dynamic and experienced Head of Marketplaces to spearhead the creation and growth of our marketplaces department.This is a unique opportunity and a high-impact role where youll have the opportunity to shape the strategy, build and mentor your own team of marketplace specialists, and drive significant revenue growth and profitability on platforms like Amazon, eBay, and hundreds of others for our clients.A key aspect of this role will be collaborating closely with our sales team, providing marketplace expertise during pitches, and ensuring seamless onboarding of new clients through to the retention and delight of clients.Your Role: As the Head of Marketplaces, you will be the strategic and commercial leader responsible for the growth and performance of our client-facing marketplace division.You will lead and develop a team of marketplace professionals, providing them with the guidance and support they need to excel.Your focus will be on driving client growth and satisfaction through the development and execution of effective marketplace strategies, maximising efficiency, and establishing Visualsofts reputation as a leader in delivering exceptional marketplace services through the talent and success of your team.Key Responsibilities: Commercial Leadership: Drive revenue growth and profitability through effective marketplace strategies and ownership of commercial targets.Team Leadership: Build, mentor, and inspire a high-performing marketplace team, fostering collaboration and innovation.Client Strategy: Develop tailored marketplace strategies, maintain strong client relationships, and act as a trusted advisor.Amazon & Marketplace Expertise: Optimize performance across Amazon and other marketplaces, including SEO, PPC, promotions, content, and selling strategy.Marketplace Expansion: Identify new marketplace opportunities and manage integration of new channels.Sales Collaboration: Support sales teams with marketplace expertise, pitches, and client handovers.Technology & Automation: Implement and optimize marketplace tools to streamline processes and improve efficiency.Data & Insights: Use data analysis to monitor KPIs, identify trends, and optimize campaign performance.Innovation: Stay ahead of marketplace trends, applying best practices and innovative strategies.Requirements: Experience: Proven success in marketplace leadership, scaling strategies, managing teams, and driving revenue growth.Leadership & Management: Strong ability to mentor, inspire, and develop teams while fostering accountability.Strategic & Commercial Acumen: Skilled in strategic thinking, problem-solving, and understanding commercial drivers.Communication: Excellent interpersonal, presentation, and negotiation skills for clients, partners, and teams.Industry Knowledge: Deep understanding of marketplaces, technologies, and best practices.Data-Driven: Strong analytical skills to interpret data and generate actionable insights.Business Development: Experience identifying opportunities, supporting sales, and driving partnerships.Tech-Savvy: Awareness of emerging technologies, including AI, to improve efficiency and results.Results-Oriented & Resilient: Focused on achieving goals, thriving in fast-paced, evolving environments, and embracing change.Benefits Competitive basic salary with great progression options Unlimited paid holidays- yes, thats not a typo! Hybrid working Medicash Cash Plan covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.Cash back up to £995 per year, completely paid for by us! Employee Assistance Programme access to Vivup for mental health support, financial guidance, and wellbeing resources Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly A high-performance MacBook VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, theres something for everyone! Free breakfast, fruit, hot and cold drinks and protein shakes Friday afternoon drinks to wind down for the weekend Pension scheme to help you save for the future Cycle to work scheme Discounts across our brands Regular team social events Training & development So if you think youve got what it takes to join one of the UKs leading eCommerce agencies, wed love to hear from you.A little formality by applying, you implicitly consent to us processing your personal data for review for this vacancy only. xjlbheb Visualsoft does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.You may also have experience in the following: Head of Marketplaces, Marketplace Manager, Marketplace Director, E-commerce Marketplace Lead, Amazon Marketplace Manager, Amazon Account Director, Marketplace Growth Manager, E-commerce Director, Head of E-commerce, Marketplace Operations Manager, Marketplace Strategy Manager, Digital Commerce Manager, Head of Digital Marketplaces, Marketplace Performance Manager, Marketplace Commercial Manager REF-225 439

In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time.

In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time.

This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. We are more than ate