Service Desk Analyst (Dutch Speaking)
9 days ago
Peterborough
Customer Service Advisor - (Dutch speaking) - IT Consultancy - £18.85 Umbrella Figure - Fully Onsite • No experience required, full training provided Key Responsibilities: • Communicate clearly and transparently with customers, keeping them informed and confident in the service, • Work within established policies and procedures to ensure high standards and compliance, • Seek opportunities to enhance the customer experience by identifying improvements to existing processes, • Manage incidents involving vulnerable customers with care and sensitivity, • Record, investigate and resolve customer complaints promptly, aiming for first-time resolution, • Report any policy or process breaches swiftly and accurately, • Use various tools and platforms to maintain effective communication with customers, • Identify issues through clear and confident communication, and deliver timely, appropriate resolutions, • A confident and friendly telephone manner, • Strong verbal and written communication skills, • Ability to meet and exceed targets, • A proactive attitude, comfortable working both independently and in a team, • Excellent multitasking and organisational skills, • Sharp attention to detail, • Fluent in DutchPackage:, • £18.85 Umbrella Figure, • 3-6 month contract (may be extended), • Office based, • Collaborative and forward-thinking data culture, • Opportunities to work with modern cloud-based data platforms