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Customer Service Advisor – Specialising in Customer Care Location: Office-based Hours: 25 – 30 hours per week, flexible but spread over 5 days Salary: £26k FTE About Our Client Our client is committed to delivering exceptional customer experiences. Their friendly and professional team specialises in customer care, helping clients feel supported, informed, and valued every step of the way. If you’re passionate about people and want to make a real and positive impact, they would love to hear from you The Role: Part Time; 25 – 30 Hours Our client is looking for a Part-Time Customer Service Advisor specialising in Customer Care to join their dedicated team. You will be a key point of contact for clients, providing high-quality support across telephone, email, written communication, and digital channels. You’ll handle enquiries with professionalism, accuracy, and empathy ensuring every customer receives a positive experience that reflects their commitment to outstanding service. What You’ll Do: Respond promptly and professionally to customer care enquiries across all communication channels.Provide clear, accurate information on products, processes, and next steps.Handle interactions with patience, empathy, and a strong customer-focused approach.Process documentation and policy adjustments in line with company procedures.Maintain accurate and compliant customer records.Build a strong rapport with clients through friendly and proactive communication.Work closely with internal teams to resolve queries and support smooth customer journeys.Contribute to service quality, compliance standards, and continuous improvement initiatives.Uphold confidentiality, GDPR requirements, and internal policies at all times. What They’re Looking For:

Job overviewJoin UHCW as a People Advisor! Are you passionate about supporting colleagues and shaping a positive workplace culture? At University Hospitals Coventry & Warwickshire (UHCW), we’re looking for a proactive, people‑focused professional to join our HR team.As a People Advisor, you’ll play a key role in delivering expert advice, guiding managers through employee relations, and helping us create an outstanding environment for our staff and the patients they care for.If you’re ready to make a real impact in a fast‑paced, rewarding NHS setting, we want to hear from you!Apply now and help us support those who care for our community.Please be advised interviews are expected to take place towards the end of March.Main duties of the jobProvide comprehensive support to the People Business Partner by managing a diverse caseload with a significant focus on formal ER case investigation work, including complex disciplinary and grievance investigations, and leading on the management of complex sickness and long‑term absence cases in line with Trust policy.1. Facilitate the effective resolution of employee relations matters including grievance, discipline, capability, absence, and dignity at work matters. 2. You will be required to conduct formal investigations in conjunction with nominated officers to ensure the correct evidence is available for disciplinary and tribunal hearings, presenting information as and where appropriate.3. Your role as an Employment Relations Case Worker will require you being actively involved in the implementation of the Trust’s Managing Attendance Policy including having oversight of compliance against agreed Trust targets, employment law and redeployment process and practise.4. As part of your role you will be required to develop and implement action plans to support the managed reduction of staff absence rates and liaise with internal and external agencies as necessary. 5. Your role will provide operational HR support including advice on HR policy, practice, employment law, NHS terms and conditions, responding to changes in employment law, process and practise as they arise.Working for our organisationUniversity Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.Detailed job description and main responsibilities- You will be required to be involved in auditing the effective delivery of HR policies and practices across the Trust to ensure consistent interpretation and application of procedures and initiate corrective action as and when required.- You will proactively use available business intelligence data available to identify data trends and areas of concern to enable in-reach support to be deployed in the right place at the right time and to mitigate staffing escalation risks.- You will be required to provide updates on performance against Trust HR Key Performance Indicators and identify trends or areas of concern so that improvement plans can be developed where required across priority areas.- You will be required to promote good working relationships with key stakeholders including local trade union /employee representatives in order to promote effective partnership working on all elements of employment relations matters. - You will be required to support the Trust’s Job Evaluation Team and advise on the Trust’s Job Evaluation Scheme, grading appeals and disputes as and when required.- You will be required to support the People Business Partners in ensuring that the HR implications of business and service plans are anticipated, planned and initiated, assisting in management of change initiatives which ensure effective communication and consultation processes within the service provide advice and support to managers on effective re-profiling, skill mix and productivity changes as required.- You may be required to support coaching and training as and when required to support training needs at a service level and as directed by the Deputy People Partner.- You will be required to support the development, review, communication and training of new and existing HR policies and procedures to ensure they are consistently implemented across the Trust.- You may be required to deputise for the Deputy People Partner or People Business Partner and proactively undertake specific project work aligned to the Trust’s Organisational Strategy and People Strategy as directed.For further details please see the attached job description.Person specificationQualificationsEssential criteria- see supporting documentsExperienceEssential criteria- see supporting documentsDesirable criteria- see supporting documentsKnowledge & SkillsEssential criteria- see supporting documentsDesirable criteria- see supporting documentsTo ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description.The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

You will receive hands-on training while earning a salary, along with numerous benefits such as an employee car scheme and specialized training sessions. An automotive service company in Coventry is offering an exciting opportunity for a customer service apprenticeship as a Parts Advisor.

Bank Clinical Homecare Nurse – Isle of Wight. We are seeking an experienced and compassionate Clinical Nurse Advisor to support patients receiving Total Parenteral Nutrition (TPN) through a specialist outpatient homecare service. You will support patients receiving TPN within a specialist outpatie

Live for great customer service. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. We’re here to shake things up, to make energy better for our customers and the planet.

A fast-growing UK company is seeking a Customer Service Advisor in Coventry.The role involves achieving financial targets through excellent customer service, ensuring store cleanliness, and adhering to health and safety procedures.Benefits include a competitive salary of £25,500, a bi-annual bonus

A leading parcel delivery company in Ryton-on-Dunsmore seeks a Customer Service Advisor.You will manage customer queries, ensuring satisfaction while promoting self-service options.Ideal candidates will have strong communication skills and the ability to handle multiple tasks under pressure.This rol

Customer Service Advisor – Energy (Coventry).We’re not here to read scripts or tick boxes.We’re here to shake things up, to make energy better for our customers and the planet.That means real conversations, real problem‑solving, and real impact.Your team? The best bunch of people you’ve ev

A leading automotive retail company in Coventry is seeking a Trade Parts Specialist to provide outstanding customer service.

We are seeking an experienced and compassionate Clinical Nurse Advisor to support patients receiving Total Parenteral Nutrition (TPN) through a specialist outpatient homecare service. You will support patients receiving TPN within a specialist outpatient homecare service, providing clinical care, ed

A leading telecommunications provider in Coventry is seeking a Field Sales Advisor who thrives on meeting new people and delivering exceptional service. The role involves door-to-door sales where you will present transformative broadband, mobile, and TV products to potential customers.

Location:GloucestershireFor over three decades, we have been dedicated to supporting individuals and employers across the UK.As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new car.

Why Join Van Mossel Ocean?We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 77-year tenure in the automotive industry.Van Mossel now operates in over 7 countries and have been named as one of t

Where:EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET )Full time:PermanentSalary: £25,087.Start date: March 2026Why this job mattersAre you someone who likes solving problems? Maybe you like gaming or ti.

Senior Service AdvisorVacancy Salisbury Salary:£32,000 Basic OTE £36,000 + company benefits Working Hours:Monday - Friday 8am - 4. Saturday mornings on a rota 29745 We have a new vacancy for a Senior Service Advisor for my clients Main dealership in Salisbury. Excellent opportunity for a Senior S

Hours per Week inc 1 in 3 Saturday morningsContract Type: PermanentCordwallis Bicester has an opportunity to welcome a new member to our Service Advisor Team. Location: BicesterDepartment: Service VWSalary: £28-32,000.

Saturday mornings)A well-established commercial vehicle dealership in Bicester is looking to recruit an experienced Service Advisor to join a busy and professional service team. Service Advisor Commercial VehiclesSalary: £28,000 £32,000 basic + bonus up to £4,000 (OTE £36,000)Hours: 44.

An opportunity has arisen to join us as a Service Advisor at our Sandown Van Centre in Poole. The Service Advisor is responsible for every aspect of a customers after sales experience.

Customer Service Advisor | Private Patients Team | Permanent | Full-Time | St Mellons | Competitive salary plus excellent benefits. Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business. Role model our Purpose and Values - driving a cult

A leading automotive dealership in the United Kingdom is looking for a passionate Service Advisor to join their team. Ideal candidates will have automotive service experience, strong communication skills, and a customer-focused approach.

As an International Language Advisor, you’ll deliver outstanding service to our customers via inbound and outbound calls, emails, and chats, all while navigating our computer systems. With no sales targets to meet, you’ll have the freedom to focus solely on providing exceptional service. With pr

A leading healthcare provider in London is looking for a Customer Service Advisor in its Patient Liaison Team. The role involves guiding patients through the booking process, ensuring a smooth operation for both patients and consultants, and providing excellent customer service.

As Customer Service Advisor, you will play a key role in ensuring homeowners receive a professional, efficient and customer-focused aftercare service. Working closely with the Customer Relations Manager, build teams and customer care technicians, you will help maintain high service standards through

A leading automotive dealership in Greater London is seeking an Apprentice Customer Service Advisor. This role involves delivering high-quality reception services, focusing on customer satisfaction, and participating in an extensive training program.

As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants. Providing a first-class service to maximise customer retention. Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.

Employee Benefits Client Service Advisor – Can be based near any of our key office locations. The Client Service Delivery Specialist will be primarily responsible for providing support to their assigned Aon Sales Consultants in the day-to-day management of Group Risk polices, including involvement

We are looking for a Customer Service Advisor who is passionate about delivering outstanding customer experiences. Support and guide other team members in delivering excellent service. Minimum five years’ experience in customer service management.

They are currently looking for a Customer Service Advisor to join the team. To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company. Your details will be added to our candidate database and we may process certain informat

You will work within the Customer Experience Team at Start Up Loans (SUL), a subsidiary of the British Business Bank, reporting to the Customer Service Manager. You will respond to enquiries professionally and promptly via telephone, email, webchat and administrative tasks, working collaboratively w

A major insurance brokerage is seeking a Customer Service Advisor to handle inquiries from agents, landlords, and tenants. This remote position offers full-time hours and requires strong customer service skills, attention to detail, and the ability to work well in a team.

A leading building materials company is seeking a Senior Customer Service Advisor in Cricklewood. Joining a dynamic environment, you will contribute to exceptional customer service and be part of a thriving workplace culture.

As a Customer Care Advisor, you will be reporting to the Customer Care Manager and working as part of a team to ensure effective, seamless working between the Sales and Marketing teams, Showroom, Finance and Distribution/Fulfilment Departments. Apply today to join the team as a Customer Care Advisor

They are now looking to recruit an additional Customer Service Advisor. Customer Service Advisor (Technical / Trades). Youll support order processing, issue resolution, and ensure a seamless service experience.

Customer Service Advisor - 12 Month Fixed Term Contract with the potential to go permanent. I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. Serve as the primary point of contact for customer inquiries via phone and email ensuring responsive

A housing association in the UK is seeking a Customer Service Advisor to be the first point of contact for customers.

This role is essential to maintaining excellent service standards for members of the public on behalf of Sheffield City Council and offers opportunities for development within a dynamic customer service setting. Key Responsibilities for the Customer Service Advisor:. Key Skills for the Customer Serv

Sundays), ideal for individuals who are passionate about customer service and interested in joining a fast-growing company focused on motoring services and electric mobility. As a Customer Service Advisor, you’ll be the. Discussing technical concerns and service needs with customers.

Customer Service Advisor – Currency Exchange M/F. Are you passionate about helping others and providing exceptional customer experiences? Why not lend your skills to an international company dedicated to money exchange and transferring money for a better world? Join Interchange, a Western Union Ma

A leading global professional services firm is looking for an Employee Benefits Client Service Advisor based in the UK.

As a Customer Service Advisor you will be working with customers to handle their enquiries in relation to their insurance services. A new exciting Permanent Customer Service Advisor Position in York!. Then this could be the role for you we are currently looking for Customer Service Advisors in York!

A leading recruitment agency is seeking an experienced Customer Service Advisor for a 12-month fixed-term contract in Earlsfield.

A prominent homeware retailer in the UK seeks a Customer Service Advisor to provide excellent support and manage customer enquiries. The ideal candidate has prior customer service experience, excellent communication skills, and a passion for the brand.

We’re looking for a friendly, proactive Customer Service Advisor to join our dedicated team. We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. If you have a passion for great service, strong communication skill

Interested candidates can apply directly through our official website or send their updated resume to us with the subject line Application for Customer Service Advisor – Work from Home. Comprehensive understanding of customer service principles and practices. At The Elite Job, we believe that grea

Customer Service Advisor page is loaded Customer Service AdvisorlocationsSnodland, Kent time typeFull time posted onPosted 7 Days Ago job requisition idJR100150 * Achiev

A local service provider in the UK is seeking a Weekend Customer Service Advisor to assist local authority customers with queries about cashless parking and permits.

Long‑service recognition and annual leave increase after 5 years’ service. At Rygor Auto, we are looking for a dedicated Service Advisor to join our team in Nuneaton. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bo

A local government authority in West Lancashire is seeking a motivated individual to join their Customer Services team. This role requires being the first point of contact for service enquiries and responding to customer needs effectively. Flexibility in working hours is essential to accommodate ser